Airtel Complaints & Reviews

Hi,

Yesterday (04/07/16) i got a message from airtel, saying, 'follo celebrities service has been [protected]@rs60.0 for 20 days. txn id n[protected], 04 jul16 10:56. service will be renewed after validity expiry. to deactivate, call or sms stop to 155223. for more servics, call 56789 or click http://5678. airtel.in'

My airtel number is [protected] (wb) and i am staying at karnataka and i dont even using the number now, then why they did this? they should refund it immediately

I have a prepaid connection no [protected]. and Today i got an sms from aitel that Fashion funny been reneved and you have been charged Rs 35. Its an auto renval. Without owner consent the amount debited from account. This is total cheating Aitel will be debiting crores of rupees from many customer unknowingly. If it is an auto renval even when out talk time get exhausted they should do the auto credit talktime to our account. Why are they not doing. The only want to extract money from the customer service is worst.
Called customer care asked them to stop the service with the reference no:CBDOV[protected] on 5th July 2016 at 06.12 am.

But again I got a sms from Airtel that you Fashion Bunny service been renewed at 9.02 am

kindly any one can sole this kind of malpractice.

Dear airtel
I am using your sim since 10 years. from last 3 days i am not getting network inside my house. i am getting so many loss because of this. kindly note this problems and clear it as soon as possible. my adress is tis

Neelesh vn
Vallath house
Po karuvannur
Irinjalakuda
Thrissur, kerala
680711,
Phone number [protected]

Dear Sir,

I would like to inform you that I have lost my lifetime airtel prepaid sim card no [protected] yesterday evening.Hence, request you to do the needful to block the sim as soon as possible to prevent misuse of it.

I recharged my airtel 3data of my airtel prepaid dongle by online payment of rs. 297 on 4th july 2016. My transaction id is[protected]. Still my dongle is not getting connected. Whenever i try to connect it gives a message no internet connection. I called at the toll free no[protected]. When i opted for hindi language mr sunil told me that this my dongle no is up no so i must call at[protected] for help. When i called at this no there were only 2 options-1. You want a new pre paid no, 2. Your sim is lost. I again called at [protected], mr. Sunil was not ready to listen anything and asked me again to call at [protected]. I again called at[protected], this time opted for english language, mr. Himashu told me to call at 121 or 198. I called at both the nos but none suited any option related to the problem i am facing on my dongle.Infact very unhelpful attitude faced by me on your toll free nos. Very bad experience.

I am also become one more victim of this scam today. suddenly i got message from airtel that follo celebrities service has been activated @ 90 for 30 days. txn id n[protected], 04 jul 16 04:53. service will be renewed after validity expires.

I never activated this service on my mobile, i contacted the airtel customer care as i receive this message and they told me that i have activated this service 10 minute before, i was shocked because since last 2 hours my phone was idle so how can i activate this service. i explained them the situation but customer care representative was very blunt and he said i can help you since this is the third party service. my point is how this can happen. i also asked to give me the details of this service provider and he refused and told me that it is confidential..!!!

This is cheating.. even though customer care people are not sensitive to customers problem...

Total fraud...

Saurabh shah

Greetings from m/s radha smelters limited.

This is to bring to your notice that we m/s radha smelters limited using airtel
Mobile services at our office banjara hills, sagar society road no 2, plot no 75 with around 40 - 50 users, we are facing weak signal in our premises for which we are facing lot of problem while interacting with the customers.

Since february 2016 we facing problem, inspite of 9 remainders ref. no.31186540 this problem has not solved till date below details enclosed for your reference.

They are unable to improve the signals in the near by airtel tower, by this we are losing lots of business calls which effects the company image in the market. kindly suggest us in this regard and take strict action against airtel service provider.

Warm regards,

Vasant,
[protected].

Dear concern,

This is to inform you that, i am using [protected] number for last 6 years and soo far happy with it. today by my surprise, i have received one sms stating i have been charged rs.90/- for using some follow celebrities services which i have not opted. when called up 121 customer care, i have been told it will be deactivated but i have to bear the amount. my query is how a service provider has a right to charge their consumer without their consent.

I demand the concern that the the unauthorized deduction shouldn't reflect in bill to generated and no such deduction in future.

Ps. screen shot of sms attached.


Thanks and regards,

Bhaskar j. das

[m] [protected], [protected]

Email: [protected]@gmail.com

Ref: our SRN : 68298262 is reported our Office phone No:[protected]. It Phone regular complaint Last 1.5Year, Please Check the complaint reference Nos, It Not Permissible Limit, Your People not interested to resolve the Issues, I Feel this is not Customer care supporting

Hi, i'm trying to port my number from vodafone to airtel.
Vodafone is giving worst signal these days, frequent call drops, no network connectivity, voice breaks, always busy networks, no 3g/2g connectivity and other issues. Which is why i am fed up of this network and want to change to airtel.

But to my surprise, porting to airtel itself is a big pain in the a#. I have visited airtel store and they said they don't have prepaid sim and are forcing to get a postpaid connection.

I do not want a postpaid connection you, that was i wanted to scream.

I am completely fed up with vodafone service and now facing these i'm afraid to move to airtel as well.
Is this the kind of service our two biggest mobile service providers provide to us?

Hi, I'm Vellingiri from coimbatore my number [protected].
Two months before i have taken postpaid connection through Absy Comminuque in Coimbatore, Prepaid to postpaid for which they asked for deposit Rs300 and said that the amount will be adjusted in the first bill of my number, till now the deposit amount is not been adjusted, if i contacted airtel they say that the deposit amount is not been reflected in their system, if contact the Absy Communique there is no proper response from their side kindly find me proper solution

On 23 June 2016 i made a complaint on airtel customer care that my set top box is not working so they send their engineer at our place. Engineer visited and said we have to change the set top box i agreed and told him to change it. so he changed the set top box and asked for 850 Rs which i paid him in cash at the same time. instantly i got the msg from airtel that around 449 rs has been deducted from airtel account. I recharged my DTH account in the month of Dec 2015 with the amount of 2530 Rs and convert it in 1 year pack so do i get the validity till 10th Dec 2016. But with the mistake of Dealer in Modinagar or by sales team of airtel they do changes in my pack and now it is showing the validity till 20th July 2016 only. In this regard i m continuously in touch with airtel customer care executives and that dealer also but no one is ready to do any solution.

Please do the needful asap in this regard.

Hi Airtel,

Your both statement is contradicted, we choose 250 talk and we should get rs 250 talk time as per screenshot.
Online recharge receipt shown rs 32.61 as service tax. Can you please explain this?


On-line Prepaid Payment Receipt

Thank you. Please quote this receipt number for any queries in future related to this transaction.

Transaction Details

Name rajat
Address [protected]@gmail.com
E-mail ID [protected]@gmail.com
Mobile Number [protected]
Transaction Type recharge
Transaction Reference Number 732973
Date 04 Jul 2016
Amount Paid (Rs.) 250.00
Service Tax (Rs.) 32.61
Process Fee (Rs.) 0
Payment From Credit Card


[protected]Thank you for using airtel on-line payment services[protected]

BAL
Registration Number.AAACB2894GST036
Address:Plot No. 16, Udyog Vihar, Phase -IV, Gurgaon

This is a system generated document and does not require signature. Any unauthorized use, disclosure, dissemination, and copying of this

Helllo to whom so ever it may be consern
this is tapan sharma from indore (M.P) my airtel mob number is [protected] witch I reasently port from your brand store situated at kalani nagar (airport road) but wherever thy committed at the time of porting they are not given me that kind of services
thing is that as per as written in your brand store(porting will be free) but they have charge me and according to that note they are suppose to given me 250 mb mobile data for next 6 moths but they are not given me they given me only 50 mb mobile data
tell me what should I do?
now you are not taking action aginst your store than I will take help of consumer court as well as from other sorce of mida look I have good contacts and I was ex employ of danik bhasker

Hello Airtel,

From last 6 months facing very bad signals in bangalore . Raised several complaints and as usual no response from customer care and all are closed without rectifying issue .

Issue Description
1) No Signals or barely 1 point signal in Location " Blue Lotus Park Apartment, Jinkethimmanahalli, Varanasi, Bangalore -560036. Land Mark NRI Layout Phase 2 "
2) Total of 220 Flats facing the same issue and no action taken by Airtel
3) 70-80% of call failures or no signals

Airtel don't want to listen to customer complaints, Always says our open network says excellent signals hence closing issue.

Totally fedup with the services, Can we get any immediate attention or any sort of complaint to teach airtel a lesson

Dear airtel,

Please stop giving the same routine answer to everyone and agree that your service is poor.

It has been a month (applied on 02jun16) i submitted my documents and paid rs.1000 for the broadband connection in abbaiah reddy layout. (560093).

I urge you to stop giving wrong information saying we are working in it.. there will a limit for everything..

If you are working since a month, let me know the progress of whats happening (coz you claim your network is open and transparent)..

The airtel representative says we have installed an overhead cable twice but the locals have cut the cable..
My question - 1) why are the locals against it
2) how many months do you want to resolve this if it is the actual issue.

Shame on mr. veersheety (manager) who is handling this job in abbaiah reddy layout.. he stopped answering my calls since 3 weeks after continuos attempts from me to reach him.

Ms. akanksha singh - try to be specific with your answers.


Serial no. of pef - tblr 7112834
Email - aditya. [protected]@gmail.com
Date - 03jul2016

Self hv complained several times about pre-intimation or outage notice... But nothing has ben done till date. Am using airtel 4 G LTE router since last one and half year. Must have called several times due to non connectivity issues. Every time the same old music "Sir we have recd updates from technical team that they are upgrading the server and so the connectivity issues". But nobody sends any intimation about outage. Because if it is common sense that if you are upgrading something, means it's pre planned and if it's so you should intimate your customer accordingly. You will also appreciate that your customer once selects ISP, he is completely dependent on it.
Example :
I have to send my weekly report and next week planning to my management on every Sunday. Being having Airtel connection at home, I planned to send reports late night from home itself. When I tried to connect to internet for my reporting, Airtel surprised me with no signals...
The issue taken up with customer care..I could not get satisfactory answer... It was now do or die situation for me at 01.35 am (4th July 2016). I was frustrated and made three to four calls to Airtel customer Care. Some person called Jitendra, informed that there is no system related issue but unfortunately my line got disconnected... There were now differences in their statements...Some lady called Ketaki, finally came for my rescue in my thisrd call, wherein she connected me to her team supervisor, THE GREAT CHETAN; thorough useless fellow from customer service department. First he said the the technical team is upgrading the systems. I replied "Ïn case o[censored]pgrade, the team should send us pre-alert/intimation"..then his response was there is some technical problem. And for him technical problem and technical upgrade is one and the same thing. When I asked him to apply some brains to distinguish between these two terms he was annoyed and said "I can not help you..No body will respond you from my team". I was really surprised to hear that... Is this the way your customer service works...

For my airtel d2h customer id [protected];
I have taken new standard digital box for 490/-;
And found extremely poor quality of connection given by airtel;

When i asked the engineer to fit a different hd box, he refused and asked me to all customer care..

I have raised this concern to customer care;

Since my box is fitted new only few minuets back today... i w ill only be paying an extra cost of 200/[protected]/-) for getting this standard set box replaced with hd box..

Kindly resolve this complaint.

I had requested for a change from postpaid to prepaid for 2 sim connections. While one of them was activatef within 24hrs the second has not been activatefd yet. It has been 10 days. I gave called 59059 atleast 5 times and each time i was told it would be activatec within 15 minutes to 24 hrs. Later when i enquired a bit strictly, i was told to contact the centre from where i have bought the sim. It has been another 5 days and yet nothing has been done.Will I ever get back my number? Please do the needful.
My airtel number that has not been activated is [protected]
It is registered under the name of Anil Kumar Jamuar

Hi this is Prafulla from Visakhapatnam My airtel 4g sim starts enabling and disabling sim automatically whenever m changing network to 4g mode . I contacted customer care about 15 times they gave me one trick every time I applied all but no result M defense personnel and can't move outside i told but no response .my number is [protected] my sim number is[protected]u. I want to change my sim