Airtel Complaints & Reviews

I am your customer since last 4 years. You are charging high subscription monthly charges. Hence kindly cancel / close my airtel datacard connection from 5th aug, 2016. (6th is billing cycle).
For the same i had called your customer care no. And registered the complain on 27/07/2016.
My complain no. Is[protected].
I got 2 call from your customer care since yesterday. They are not solving my problem and unnecessary disturbing me.

We received a communication from team airtel regarding stoppage of the services for iptv this has been appended below.

We have been following up on their number 121 as well as nodal officer for last two weeks to understand their offer to ensure that we are we will be covered at the same price level as our current plan covering voice, dsl and iptv, as the same is not clear from the offer.

We are keen to migrate to new service and have been requesting for a call back from their office, none has come so far.

We are afraid that on 31st july 2016 they will pull the plug and we will be left without the tv service.

Request for an urgent attention.

Dinesh chand
Account no. [protected]‏

Dear customer,


Greetings from airtel!


We wish to inform you that we are in the process of phasing out our iptv services by 31st july 2016. However, you would continue to enjoy all voice and data benefits as per your existing plan on your broadband & fixed line connection.

In line with our commitment to offer the very best to our customers, we are offering you an upgrade to airtel digital tv services, which delivers a truly immersive and enjoyable tv viewing experience, along with a higher range of channels to choose from.

Based on state-of-the-art technology, airtel digital tv delivers unmatched entertainment complemented with crystal-clear hd quality. We have a special offer exclusively for you:


•
Zero installation and activation cost (Worth rs.500)
•
Complimentary hd usb set top box (Worth rs.1300)
•
Enjoy a bouquet of 10 hd channels absolutely free-of-cost for 1 month (Worth rs.111)
•
Free recording for 3 months (Worth rs.90)
•
Complimentary 8 gb pen drive to record/re-visit your favorite shows (Worth rs.300)


You can enjoy all these features by simply paying the monthly subscription pack charges.

We encourage you to opt for our digital tv services before the date mentioned above and enjoy uninterrupted entertainment. For more information, please call 121.

We are grateful for your patronage and will aim to ensure this transition seamless for you.


Warm regards,
Team airtel

I had applied for a broadband internet connection in bangalore and here is the installation no [protected]. The customer executive followed up several times to follow up for the documents. We gave him the documents and was assured that the connection would be installed in 3 working days. Airtel executive who came to receive the documents suggested that we pay 1100 as the installation charges whereas the plan states 1000rs only. When asked he said 100rs is for verification. Considering that we gave him 1100 as the charges. Its been 4 days there is not even a single call or follow up from the airtel team on this. Even more pathetic is when we called now they say that connection cannot be installed at your place. Worst service ever experienced from a provider. We thought of getting a new airtel dth connection also but after this i dnt think so i would continue using my airtel mobile number also. Would not recommend anyone opt for it. I want airtel team to reply and process my refund immediately.‪#‎banairtel‬ i need an immediate refund, its been more than 2 months i do not have update on refund cheque. Pathetic service ‪#‎airtel‬. Never ever expect customers to trust airtel. They always reply with comments like your case is being highlighted or we will connect with you soon to share an update as possible but we have never heard update from them.

Sir,
I came to jaipur for and installed airtel broadband connection at my rented home at 6/6/16 the airtel representative bhawar lal who installed the connection told me that after paying the 1000rs as installation fees the wifi router will be mine when the connection is cut! He specifically told us this line"ye modem bhaiya bus aapka hai ab" as i was reading the conditions of the form he told us not to worry as modem will be ours in any case.. Now due to airtel broadband's poor services i am forced to change the internet service provider.. Now when i called them at 25/7/16 they asked me reasons.. And i told them the reason then their representative told me that the modem will be taken away from me as i have not used the connection for six months and that it is written on the form i signed and how i am liable to give the router back to them..! I feel cheated as i trusted mr. Bhawar lal about the same as he is a representative of airtel.. Word of a company reprresentative is trustworthy i suppose.. But i have been fooled by the same person and now i am bound to give the router back which i barely used!!
.
Also i have to call them 5 times to just end the connection they first forced that the connection wouldnt be cut by the end of the month and i have to pay extra after lot of arguements the person finally agreed to cut the connection.. By this they harras and mentally torture a customer until he comes to a point where i had to raise my voice and literally shout at him in short my complaint is
1. Their representative lied to me that the modem was mine after the connection not mentioning that a period of six months is mandatory for that i trusted hin and then signed after skipping that section in the form where the specific about the 6 month period was mentioned!
2. Have to call 6 times atleast and argue for about half an hour just to end the connection!

I have called 7 times in a day regarding the issue i was facing of net getting 3g network on my sim to the customer care but nothing happened so far, customer care executive who attend my call assured me to resolve the issue with in half an hour.

Ref id CMOAC[protected]

Sir
I am requesting since 19/07/2016 through various emails to [protected]@airtel.com for the new connection of above mentioned plan but they are denying everytime on the pretex of technical feasibility whereas cyber line of airtel is passing through before my residence. moreover, our neighbours are availing the same plan. not making available the connection by the professionals of such a esteemed company is the indication o[censored]nprofessional approach.
Mob [protected]

Hi sir/mam
I Dr alyas from udaipur rajasthan my mobile number [protected] was not active from last 4month as i was not in india then
Now i want to reactivate the same number becoz my all mails twiter fb conected to the same number
I hv no ny other option left instead of reactivate the abv number
I had visit nearby dealer, they told me that they have no update of said number might b blocked by company
Please sugest me the best option to take the same number
Glad
Dr Alyas

Hi Airtel Team,

Sub: I have lost my kerala sim card and looking for a duplicate sim now.

I am really fed up with your service here.
This is the limit.

It has been more than a week that I have been going behind various Airtel stores to get a duplicate sim for the same number.

I have visited 3 different airtel stores in bangalore and kerala.
No one is able to understand what the problem is.

Store people inform me that the sim is activated, but showing as no service to me.

The service which i got from the kasturi nagar airtel store(bangalore) is the worst. Pathetic.
Indira store (bangalore) is also so frustrating, only the manager mr.Parth shah was trying to help me out.

I have been missing a lot of appointments due to this.

I have been using this sim for the past 9 years.
Let me know if you can do something to find what the issue is and solve it.

The latest update being that they are asking me to come to the store again.
How hard can it be to get a sim card.

let me know if this can be done.
Otherwise I will look out for other network operators.
Awaiting for your response.

Sir/Madam,
I am using airtel prepaid number [protected] .I request you to please send the details including the address of [protected] who called me on my another airtel number [protected] at the back of 1 month ago .
As I need the address of the caller, please send the details to my mail id bhanukunditipadugu @gmail.com
If you send details to Mobile, please send to [protected]
Thanking you,
Yours,
Xxxxxxxxxxxx

Hi I had airtel prepaid life long sim and it's number is [protected] by last week. I tried out to block my sim through another airtel sim but "the service is not available" is the only answer from the company, all I need is to block my sim.

Hello,
I have been using this airtel number [protected] which belonged to delhi ncr region. On 12th july i got addmission in iit kharagpur so i placed a request for mnp and the number got transferred to wb circle on 21st of july after paying an amount of rs 300 in which i got rs 171 balance. I made last call on 22nd of july and remaining balance was around rs. 144. After that i am not able to make any call because my phone balance is made nil by airtel and i am not able to get my number further recharged due to some network issues. I talked to customer care executive many times since 23rd of july. They are not providing any correct information and misguiding me. Moreover, different cce gives different information about the problem and nobody is solving the problem. One of the cce told me that my number is still in delhi ncr region and i should talk to delhi ncr region cce.

I am in deep travel as i am not able to contact my family and friend.
Kindly look into the matter as soon as possible.

Hoping for early relief.

Regards
Jaiprakash nagar
[protected]

Dear sir/mem,
My airtel pospaid no. [protected] today all srevice are disconneted and no inform from airtel company.

Airtel campany revcory agent fraud with me

I infom to my last total bill amount 3171. So airtel agent call me for close this bill amount than airtel agent request for me today (04/07/2016) you close your bill amount than i wave. Wave amount 871
And i paid amount 2300. I paid 2300 but sill not less wave amount. So why my no. All srevice are disconnected.

Agent details

Agent shop name - future enterprises
Agent name - govid
Agent mobile no. - [protected]

My name is mohd. Jawed khan and i have requested to airtel to port my reliance post paid mobile number into airtel post paid for that i have been paid 250/-00 inr as an activation charges to the executive 20 days back in jaipur rajasthan circle but not yet my number [protected] ported from reliance to airtel. So please help me to resolve this issue asap.
One thing i would like to say that before i joined the airtel network a worst experience begins already really a very very bad services you airtel guys are providing.

Dear sir
Mera nam rajendra khatri he. Mera lanline no.[protected] h. Yh connection may 2016 tk hold pr tha jo 1jun 2016 ko hold p se htwakr reactivate krwaya gya tha. Jb mene ye connection ko hold pr rkha tha tb mujse 500rs advance jma krwaye gye the yh khkr ki jb m ise punh activate krwaunga tb ye mere bill m se adjust kr liye jaenge. Jb mene yh activate krvaya to na hi mere a/c se 500rs adjust kiye gye or sath hi mujhe ek mhine phle ka extra bill de diya gya sath hi mere dwara airtel office m kai bar meri paresaniyo se unhe awgat kraya gya parantu unhone kha aap 121 pr call kro jb mene 121 pr call kiya tb landline no. Suvidha m nh h rply m aaya. Sir m kisi prakar ka extra bill bhrne m asamarth hu. Aap se vinti h mera connection deactivate kr dijiye

I have logged in a complaint in may for frequent disconnection and after that i have logged complaints 4 more times but till today it is not been resolved... I asked for disconnection of the broadband and landline on 21st of july and they called me from a special team and asked one day permission to get the problem resolved on july 26th... The same guy called me on 27th and said they have resolved the problem but i have the same issue... Today (28th july) some service engineer called and asked if am at home and said he is coming to check the problem... If the problem is resolved on 27th why should they come again to check... Am fed up with this connection and the response

As i have given complaint in airtel regarding network issue on 25.05.2016.
They have have given me plan of rs.399 - in which 630 min + 200 min + 1gb data 4g.
But the said plan was not getting used 30% also, due to non-availability of network. So i placed a complaint in airtel helpline with reference no. 69509115.
Two times the engineer has visited at my location, after getting visit they told me "not to worry, will solve in 2 days" but the problem was not solve yet.

O i requested airtel call num [protected] on 23.05.2016, that i am paying more than i am using, because no use of data and given free mins in my bill plan due to non-availability of network. They told me you will get refund if you not use data.
Now, i have got the bill for the month of june 2016 in which they have not reversed the value as they have committed.
Today, again i have talk with airtel executive ms. Anjali gandona., she told me i can't help in this issue. I also aware her that i will placed complaint in consumer complaint. She replied that"apko jo karna he woh karlo"

I'm frustrated with the service of airtel. I applied for changing the operator from vodafone to airtel through mnp (Mobile number portability),
Ince vodafone signal is not good in my home.

As per the porting process, vodafone has stopped its postpaid service last thursday (21-july-2016).

My request no is[protected].

I got the below message from az-airccm;
"address verification has been successfully completed for your airtel no."

Airtel executive told me that, i can get the new airtel sim from the nearest airtel store.

Believing his words, i went to the airtel relationship store near chrompet on (23 - july -2016), but no response from them.

It is really bad experience for a new customer who is newly on boarding to airtel network through mnp.

I thought of migrating my another sim to airtel network, but after seeing their poor customer service, finally i dropped that plan.

I don't know why they are boasting that they are the best network in social media.

I have been using my vodafone postpaid number for the past 5 years without any issues.

For the past 7 days, i'm not able to use my postpaid number [protected] because of poor migrating activities by airtel.

They don't know, how it will impact my day to day activities, doing banking transactions and my business, without having my postpaid number?.

I'm missing a lot of calls personally and also it is affecting my professional life.

On tuesday (26-july-2016) further adding to my woes, their executive called me and told that it will take another 48 hours.

Again yesterday (27-july-2016), an officer from appellate called me and told that it will take another 72 hours.

Now, i'm wasting my time in following up them and i'm in mental agony.

Will they provide compensation for this?

They are simply saying 'sorry', will this help me in any ways?

Suppose, if we delay in paying our bills and then if we say 'sorry'. Will they accept?

I have heard from my friends, that this kind of nuisance is happening while doing mnp.

On behalf of affected indian citizens,
Shanmuga

I'm kirubanandhan, i have airtel prepaid sim since 2013. Right now out of india for 4 months. I keep the balances always. Just one month (29 jun 2016) before i recharged through netbanking 110 rs. 21-jul-2016 my sim is locked by provider without any notification. Now i'm not able recharge that number. Kindly advice how to activate the same number. I send mail to airtel customer care till now no reply from them.
Airerl number : [protected]

RS. 1000/- taken advance on 10.05.2016 but not refunded till date as service provider could not activate due to technical issues Airtel Account No. [protected] and Fixed Landline No. [protected]. The advance was collected by Mr. Sumit Pual Airtel representative. It is almost 2 months despite of repeated follow up the payment has still not been refunded back to me and no proper response is available from Airtel in this issue.

We have shifted from one location to another within chennai. We have asked for cancelling the broadband connection from airtel office, but were advised that they can help us shift the connection. It has been nearly 20 days since they have shifted the landline but we have not got the connection yet. We have called the customer care "121" more than 10 times and also few of the staffs known in airtel office. All we are getting is only unsatisfied and silly reasons. Worst service expected from airtel.