Airtel Complaints & Reviews

Airtel is fraud company as they make wrong commitment with customer in delhi/ncr region.


They have no justification for misleading customers.


Airtel — failed to resolve issue since dec-2015 to till date; case id 62271672, 63287560

5 reviews
Ne neeraj. [protected]@gmail.com on may 30, 2016
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I see airtel is least concern to resolve the customer issue as it is more than 6 months but failed to keep commitment of delivering services as per airtel plan.

Now airtel team is keep closing request as solved and i am facing issue.

Do not take any services from airtel as this is unreliable and not customer oriented company.

Better to go for other vendor who is able to deliver services.

I am paying huge amount as a rent for unused services and airtel is failed to deliver services.

Please call me to resolve the case.

I already contacted appellate and ombudsman but useless as usual.

Regards,
Neeraj

I performed a transaction for 256 mega bytes of 3G internet worth Rs. 106 /- on 25 June 2016.

The payment page kept reappearing. After a while, it showed that the session has expired.

The money was deducted from my account but later it showed transaction failure.

The transaction id is[protected]. It was done for a prepaid number [protected].

Kindly look into the matter as soon as possible.

Im from lucknow.I bought an airtel wifi connection on 25.10 2015.My modem was not working for the last five days.I complained to the customer care service.The engineer came & checked & told me that the modum is burned & you have to buy new one.I called up customer care again.They asked me what the engineer told you.I told them what he told. I asked them that my connection is just 8mnths old.They said that then u dont have to purchase the modem we will replace it free of cost because it is under warranty. It will be changed within 24hrs.I waited & waited but no one came.Then I again called up to customer care.Now they are telling me that your modum cannot be replaced because it is burnt due to lightening & we do not reolace it if it is burnt due to this.I was shocked how they can change their statement. I asked them that I was told that my midem would be changed & I dont have to pay.They said if the hardware is damaged then we can replace it bt not dsmage due to lightening. Please see they all give different statements. This is totally gundagardi.I immidiately asked them to disconnect my connection because I dont need a connection from a chor company. ..They are really chors.please take action agsinst them.Why did they told me earlier that my modem will be replaced free of cost.Now they are saying I have to pay for this.What's all is going on.

Airtel goes into roaming while within tamilnadu, iam from chennai no [protected] gone to nagerkovil last[protected] then the network goes into roaming and no calls are available says IND airtel please get into act and solve these network roaming issue

For 2G & 3G No indoor Coverage as well as Outdoor coverage is very poor at R.S. Kondapuram (Town& Mandal), Cuddapah, AP-516444. Landmark APSRTC Bus station and Railway Station.

I have taken a new connection[protected]. It was activated from may 8th.
My plan - rs. 899 for net and rs 99 for unlimited calls.


Initially i paid rs. 1000 to the agent visited my site. I have the receipt for the same.

Then i received a bill for two days which was about 840 on may 14th. Then they reduced 500 rs which i had paid initially. Then they started to charge me another rs.100 in each month stating that i have paid only 500 at the time of connection. Even[protected] which was as the actual usage) was too much for 2 day. So i called up airtel and they agreed to pay me back rs 250 in the next bill. Call reference number is[protected].

From may 16th may my airtel line stopped working until 8th of june. So they gave me about 833 discount.

Now i have not received:
1. The 250 discount given me in the first month
2. The balance 500 (Note that out of rs.1000 paid airtel only credited only 500 in my first bill) i send airtel appellate authority the screen shot of the bill issued me. The bill had the name of the agent and his contact number. Still airtel says they are not able to track it and not giving me the balance 500.

Is it my fault if airtel has a such a poor tracking mechanism? Why should i held responsible for airtel's inefficiency.

The appellate authority will call me then will way they need some time and never calls me back. Now they stopped calling me.

I said i want to go for disconnection and they are not taking the disconnection request also.

I am attaching the receipt i received for rs.1000
Complaint tickets raised for this are:69171760, 69104226, 68941216, 68836034, 68647978, 67859850,

Myself, shrinath dave, resident of vadodara, gujarat, working with liva pharmaceuticals ltd. (Zydus cadila group of company). I am using airtel sim / mobile no.[protected]Airtel) since last more than one year. As i am employee of zydus cadila, the number falls under company cug and sim provided to me is through company.

My average monthly usage bill is between rs. 250-350. (Attached the invoice for the month of jan-2016, feb-2016 and mar-2016 for your reference). Unexpectedly i have received the bill for the month of april 2016, rs. 4673.00, which is much more than my monthly average, and the amount got deducted from my monthly salary. As per the bill, i have done the excess use of the internet, which as per my opinion i have not used. I have requested to airtel through my company executive to provide me the full details of the usages and satisfy me with the data; which all are the sites i have visited. Of course some the detail has been provided by your office, but it doesn’t clarify that where i have used the data. It is insufficient detail and i am not satisfied with details.

I already had long conversation with the airtel persons and even appelate authority but nothing turned up. They only asked for more time to resolve the issue but from past one month its only about conversation and nothing positive has turned up. I asked them them to provide me details about the sites visited and downloading have done but they are not revealing it.

Hello...
I want to file a complain against airtel... They are the biggest thif...2 weeks before i recharged my account by rs.100.. I didn't call anyone then also they deducted rs.90 without any reason...
Thier were no services activated on my no. Then also they deducted by balance...
I want to file a complain because if i do not complain again it will happen again... It can happen with anyone...
Please help me out...

Hi this is adarsh padiyar from shimoga
my mobile number [protected]
i am browsing thr your network on 3G dongle both on my PC and mobile
since last 2times of data recharging i am observing the data consumption even when i have unplugged the dongle
and i am finding 1GB data consumption lasting only for 10 days
plz see to it and resolve at the earliest
i have given my mobile number ...so i think that is enough detail to check for u
thank u

Old airtel complaint no — 66876998
New airtel complaint no —[protected]

Old airtel complaint no — 66876998 —
This no.[protected] is registered in my company name new telecom services for which the registered number was of my old partner. When we separated the business, he got this no. Deactivated, after following with airtel for a month i got this no. Activated and got the registered no. Transferred to my personal no. All my clients they call up at this no. Only.

New airtel complaint no —[protected] —
Suddenly i got a call from airtel 2 days back that the transfer of this no. Has initiated to my old partner, we immediately wrote to airtel asked them to stop this transfer, they confirmed that the transfere is cancelled however next day, the number got already transferred to my old partner even without my confirmation which is a huge loss of business for me.
My question here is why airtel does not check their past records and communications before taking any action. Why immediate action was not taken when i had complained at the first place. Why the number is still not transferred to me?? Please get it deactivated from theold partner otherwise i will lose business and take necessary action.
Please intervene and help!

Re: [|bal|ref32972838|] app mail landline ~ [protected],

My net not working from 10 days, i am clamps aiming everyday but no one bothered, the response of customer care is annoying, they don't even has minimum common sense, they donno how to speak with customer, i donno y i am paying bill for this service, i had never seen this kind of ahitty service i my life, i i think expect this from airtel, i donno what did bharati mithal is doing keeping junk fellows in his corporation, airtel is capable of nothing they do only false promises, y do any one take internet for, they don't even understand the customers point of view, they always say we have escalated will resolve soon, who the hell will take 10 day resolve a small issue, main thins is no one has visiting my house for checking what is the problem and these people say we are working on that, what they are working without knowing problem this is really disgusting annoying pathetic i don't have have words to describe

If a card payment is being done on their site, they are saving cards by default.
They suggest there is a section to remove stored card information but nothing as such is available under that section.
This is a fraud/incomplete information sharing.
Kindly either update that section with a button named manage cards or just don't save the card information by default...

Sir, I am senior citizen and not able to deposit payment of bills on time Hence I deposited with all relevant dacuments NACH form after endorsement of my banker with AirTel store at Mayur Vihar phase 2 Delhi namely Karan trehan Airtel Store near about 28 days back with the assurance it will be done with in 7 days but till date nothing is done and they are neither responding my emails nor giving reply on phone . Pl solve my problem and the Airtel should at least give instruction to be friendly with customers and not humaulate in such a way by Airtel Stores. PN Dhar landline no 43107836. Relationship no 14839051

I m having this problem from 8 june 2016 i have recharged internet data of 950 rupess of 6 gb for 4g network but i was getting speed less than 2g and sometimes i was getting pop up that data consumed full. And i call airtel to help no one is helping with my money giving back or giving data. And afeter that i recharged 300 rupess for 1 gb internet and than 500 rupees recharge for 2gb and after that i am having same problem and oh my god every time i am getting msg u have consuemed 100% data. Even if i have opend my mobile first time after the activation of my internet pack. And recently on 23june i just recharged for 1550 rupees for 8gb internet and have used data almost 4 hours somewhat on surffing web or 2 or 3 youtube videos. If you can help me airtel than please give my internet back or refund my money back elese i will port my number to other networks. Hope you will help thanku

I was told by local airtel people that connection is available in my area. next day one agent came and collected 1000 as deposit with my documents and 100 INR for his special service for collecting documents.
After 3 weeks, when I asked for connection, they said Sorry sir there is no port available.
I asked for refund and today its been 3 months and these guys neither refunded my money nor connection. These guys gave connection to my 2 neighbors but not to me.
I really want to publicize these guys for this cheating and hope you can help me to get my money back.
If you need any more details, please let me know.

Hello sir/mam


i was using your 4g airtel service on [protected] number, but last 1-2 months my schedule was very busy so i cant use properly . so i called your customer care executive and said kindly stop my service and send me my final bill . He has sended final bill, bill pay last date is 9/07/2016 . i said i will pay all amount on 05/07/2016.
Since more than 10 days I am being harassed by Airtel to pay my mobile bill of Rs7300 .
1000 times i said i will pay all amount on 5th july 2016. but daily basis airtel executive is doing misbehave from [protected] number and using bad language, he has been using my other mobile number call details . he has called my friends and family member and doing misbehave . so tomorrow i am going for FIR complane .

Hi,

Airtel Network is horrible & all calls are dropping or no network coverage in heart of city - Jayanagar 4th Block for last 3 plus years now.

I have complained 5 times last 3 years. Every time, they say there are no towers & things will improve. But nothing happened. Thinga have gone from bad to worst.

It's time Airtel wakes up & soes something to solve its network problem in a big city & in Jayanagar 4th block shopping center. It is not some remote village or on some highway or hill station.

I am planning to do number portability asap. So Don't buy Airtel pre paid or post paid sim or data card service.

Network coverage advertisements are only gimmick & so is Airtel 4G coverage gimmick.

2G is only not working because of lack of towers in Jayanagar 4 th block. Airtel does not a single tower in Jayanagar 4th block

Swamy

Jayanagar Bangalore

Hello sir,

This krutika jadhav .
Residing in malad east, omkar's SRA Project bldg. No 1.
We are facing network issues since we came here to stay.
Its a new building and we could not get proper connection anywhere inside the building. I complaint many times before but never get any response from your executives.
I have 5 airtel connections in my family only. Its too irritating to come outside to search a network. You can send your company person if you dont believe.

Please upgrade any tower or put a braodband connection so the whole building will get proper connectivity.
I want to request you that do the needfull as soon as possible. We trust Airtel we like services given by the company.
But without any solution we cant switch with airtel any more because we are missing lot of important and emergency calls coz of poor network.

My airtei mobile no is [protected]. i was promptly paying the bill(postpaid) every month. my plan is 99.In November 2015 i got the bill which includes internet charges of around rs500/. i informed airtel office to withdraw the internet charges levied by you. till date this was not done despite my repeated requests. since i stopped bill payment, you cut the service but promptly you are charging bill every month for the no services rendered by you.since December 2015 i am not using airtel mobie.I am ready to clear your bill provided you withdraw internet charges and for the services you have not rendered since the day stopped.i await your reply soon. thanking you, B.Sasirekha

On[protected] i recharged with 365 rupees through airtel money
At 2-37pm mobile no [protected] this transcation failed agian at 2:40pm recharged with same amount it is sucess
But 2:37pm transcation failed money is not refunded if i send a mail to customer care they replied me transcation sucess money not refunded mail case id 29166

Cannara bank passbook transcation