Airtel Complaints & Reviews

Dear Sir,

We are using Airtel 1 MBPS leased line connection from September 2014 on wards. In this connection weekly 2 or 3 times copper cable is damaging, due to this we are facing business loss for our concern.

We are paying monthly 6554 rupees for you but you can't able to resolve the problem permanently and check our account history how many complains we have raised till now.

If, any 1 of the month we may failed to made the payment you are collecting the Late payment charges or continuously calling for payment to collect the MONEY but in service you are giving this kind of support.

Every time while i am raising the complain at that time we are explain the problem to your toll free support person about what and all problems we are facing due to disconnection of internet. At that time they were saying in future it won't happen but in future it is happening.

Even in broad band we are not facing this kind of problems and monthly rental is also low only. For better service only we are going for higher rental plans but in higher rental plans it self they were providing this kind of service means don't know what to do.

We need a proper solution for this,

Account No : 70448625

Customer No: 19573842

Regards
T.Prabhakaran
Marwell Enncon tech Pvt Ltd

Worst customer care services arevprovided by airtel. Three times they have registered my same complaint and every time asked me to wait for 72 hrs and then its always the same. I mean what the heck they dont even respect their own customers time, how could they expect a better relationship. At the end its always thank you for calling airtel. Parasites.

Please diactivate the ero videos service immediately on my pre paid mobile no.[protected].

As per message on my mobile that if you stop this service you call on 155223 but there given no response, they given me to another no.[protected] but it is wrong.

Previously we send a message to 155223 for stop this service but he ask me for code but i have no code and received by you .

I registered for an internet connection with airtel on 6th and i got a call asking for the documents. I submitted and i was told that they will install the connection on the same day by 7pm. But it wasn't done.
I posted a complaint on 8th to which i got a reply that the work will be done by the same day by 8pm which again didn't happen.
I again emailed the customer care for the connection on 9th and they said that the work is under progress and the work will be done within 3 days from 8th. Again, didn't happen.
I emailed them again on 13th (Which is after 4-5 days) and again i was assured (As always) that the work will be done by 7pm. And that again didn't happen.
I don't know since when did airtel become so carefree in responding to its customers. I've been waiting for a connection for more than a week and there is no reply from their side.

I am your costumer since 2014 with mobile no.[protected] postpaid connection. I had lost my mobile phone on[protected] morning. I enquired about sim replacement in our town sangareddy got to know that one m/s sri jaganmayi communications opp new bus stand sangareddy. As 12th is sunday i approached on 13th june 2016 and got a sim replacement. But the dealer told me the new sim will be activated by the evening of[protected] and again today morning i approached now the dealer says there is no access to them for sim activation so the sim will be activated tomorrow morning. I do my most of transactions through online for which otp is required on the above said mobile. I am facing a lot of problems to receive calls from my known persons. This is not fair to have such irresponsible dealer to a reputed and number 1 mobile company in india. I solicit a action against the above said dealer and compliance to my complaint at an early.

Thanking you

Sushil babu
[protected]
[protected] alternate no.
[protected]@gmail.com

Pune, camp

We had applied for a business line - office internet - business plan - dedicated 2 mbps download and 1 mbps upload, unlimited data, with two static ips. The installation charges paid was rs.10, 305/- as advance rent of rs.4000/- for the month and 5000/- installation charges + service tax.

The connection was not active for 20 days since i refused to activate as was not getting the required dedicated speeds. I was not too sure that the equipment they installed like the router etc., was correct as it was similar to the broadband installation and no different.

The sales guys ensured me that you will get dedicated speed once you activate your installation even with current speed; so i went ahead and activated my installation but to my surprise the speed did not tick as expected. I complained and when the technician came in he said that your plan is similar to a normal broadband and no static ips have been associated. He also mentioned that the sales guys have cheated you and given you normal broadband and the data transfer rate shall be 200kbps only.

I already have a airtel broadband in my office with 8mbps speed at rs.1500 with 50gb of download/upload limit.

I went for the office internet plan only because the airtel sales guys promised me that this is a business line with unlimited data, separate line than broadband so less interruptions, dedicated speed.

So i have been cheated straight away by airtel and the installation guys, sales guys and the customer support are just rubbing this matter on each others shoulders.In fact they are not attending my calls anymore.

Didnt expect this from airtel as we are using atleast 5-6 services of theirs at our office and residence.

Will someone from airtel who can take a proactive decision for this and own up? Else will have no option but to send this communication with further details to trai and the telecom ministry.

Dear sir
Saturday night i recharge my mobile
number [protected]
From my airtel mony airtel money massage has been revored me payment of 75 rupees minused . Also top up massage received at [protected] this number but
Problem is when i use this number the answer comes aap ky mobile py prayapte balance nahi hy.
Therefore this is request from my side
Please check what's problem going on
Thanks
Contact me at this number
[protected]
Sanjay Kumar

I have recharged with an amount of 34 rs on my airtel no [protected] after checking an offer on my airtel app, it was shown in the offer that I would get 36 rs talk time. But I did not get as per the offer. Even I did not enter the amount manually it was automatically taken by the airtel app while doing this recharge online. Please clarify the matter.

I'm airtel postpaid customer in my airtel app my unbilled was increasing so i called customer care they said although you have activated roaming incoming plan but your incoming roaming charges are adding at the time of bill generation this will deduct and although you have free 240 roaming minutes nut here charges applicable it will also deduct at the month end so on the moth last in airtel aap it was showing 445 unbilled amount.
My bill is 1100+ i called then to reduce my incoming +120 minutes outgoing charges instead of doing that supervisor said me you use 1000 minutes you have to pay and said that you use 900 minutes in one day i said that how can it be possible so he misbehave with me.

Now i want that they should reduce my bill and give me compensation for my time loose and extra bill and mental torture first by giving me wrong information and then instead of correct me misbehave with me.

Please help me. I have all the recordings also.

I requested for a airtel broad band connection at chennai. The agent came to my office and collected proofs, photo and 1000 rs deposit amount on friday morning and ensured i will get connection in 4 hours. Then i called him at evening, he picked my call at the second attempt and said technician will come at 8pm but no one came. Next day i called him, he didn't pick up the call and after some time he switched off the mobile. Technician didn't come on saturday also. I was waiting for the whole day for them cancelling all my personal work.

When i called airtel customer care they are not giving proper response. I have a doubt now whether he is from airtel.

The airtel agent number is +91 [protected]. He said, he is from santhome airtel office chennai.

Hi,

Good afternoon. My name is dama. Prabhakar. Yesterday i have recharged my mobile with 45/- as topup. But recharge amount has not got credited. I got message saying that recharge has happened successfully.

These airtel people are money minded. I can't call customer care as it is chargeable. Later i came to know that it is for 5 days usage of internet. I have nokia 1100 model mobile. How can i user internet from that phone. These people will have mobile details also. I don't know why they will cheat from its customers?

Kindly recharge my mobile with 45/- topup asap.

Respected Sir/Madam,

My Airtel Postpaid No.[protected]

My Bill was generated on 06/06/2016 when i saw my billed amount as Rs. 927.66 for the month of May I got shocked so i thought of checking details through online but details were not available, so i called customer service and checked with them they said they can provide or view details online only after 72 hours. While they can provide bill amount why can't they provide details immediately so that we can decide whether we need to continue with the service from Airtel or we need to cancel the connection immediately. Who will pay charges for these 72 hours?

So that I went to Airtel Showroom at Panjagutta, Hyderabad to check the details their the representative said due to exceeding of data usage I got huge bill and refuse to give detail information. As per postpaid connection service the remaining data of previous month we can utilize in next month, when I used that now they said that no it will be charged so that only I received more bill. So I requested them to cancel my connection the service representative said that first we need to clear the bill then we need to provide Photo ID proof and it will take 7 working days to cancel.

Already fed with Airtel Bill and wrong information/services provided them, If I wait for 7 more days who will pay the charges for this 7 days. (i.e) previous 72 hours = 3 days + 7 working days of cancellation = 10 working days (of course 10 working days contains at least 2 non working days) = 12 calendar days. Later even for this 12 days customer need to pay the bill.

At any cost Airtel like to get squeeze money from customers by delaying from their responsibilities (I feel this is like a fraudulent activity from Airtel).

I request you to go through the above complaint and take necessary actions on this.

Regards,
K. Sathish Babu

Dear sir,
My son akshay mehra got admission in iim raipur (Chhattigarh) about 2years back. The captioned mobile no. Was given on depositing rs.500/ as security money. After completion of the course my son came back home in march, 2016 and the number got port to bsnl, sonepat, haryana. The number is working satisfactorily. For the last 4-5 days the number is blocked bsnl and on asking reason from them i was told that the number has been blocked on the request form airtel for pending of some previous bill.
When the number got port all the pending amount was paid by me. If there is any amount is due plz, let me know after deducting the security amount i. E. Rs.500/ to enable me to pay the same at the earliest.

Yours sincerely,
D. R. Mehra
M-[protected]

I had purchased a airtel 4g hotspot dongle with a two months advance rental for 2500 for 10gb/[protected]@999. One day i got a call from airtel customer service suggesting to change the plan to 100 gb /mth as i was consuming 10gb in a week and was adding smartbytes. Since then the dongle stopped working and when i enquired to check as to what has happened the airtel rep khushboo said that it is not working because a router plan was activated instead of a dongle plan which she promised that she will deactivate it and the dongle will start working in 4 hrs. However when i called again to check if the changes were done the rep said that there are no such changes to the account and she cannot change the plan to 10 gb and for suggested to contact nearest airtel store. I mean this is absurd first you call and advise to change to a better plan and when you mess it up you now can't revert the changes.

210rs wrongly detected from my main balance, because of internet usage.(I am not used that much internet)

but my internet balance still 40MB remaining, i called customer care support, they told 210 rupees wrongly detected from my account, this will refund with in 3days.

My reference no : CWRCH[protected]

before the internet usage 400MB remaining in my data pack, after some time my main balance shows 0rs and data balance shows 40MB remaining,

Today customer care executive called my number then he told because of internet usage 210rs detected from my main balance, then how 40MB remaining from my data pack?

With out any intimation how will detect my main balance?

Note: 3rd time i am facing this problem.

To,
The telecom regulatory authority of india,
Delhi.

Name:- pankaj bhiwapurkar
Airtel mobile number :- [protected]
Relationship number:- [protected]

Dear sir,
From the above mention subject i let you know that i am using airtel number but here i am facing so many problems while using the same
1) call interruption : - call automatically disconnect many times in a day
2) worst voice clarity:- while using this number, the voice clarity is really become bad and sometimes it completely gone.
3) bad internet:- even internet service also bad but charges fully charge
4) network:- so bad network
5) customer care:- only auto record customer care available, not having any direct contact with any customer care number
6) no reply of complaint:- airtel company not take any action against registered complaint


Kindly take action against this company for bad service but full service charge.

(Writing complaint post to delhi office of airtel and trai also)

Regard's
Pankaj bhiwapurkar
+[protected]

I have been using Airtel account[protected] number since last 9 years and i am struggling to get this number converted to individual since last 7 years after my company opted out of company paid policies.i approached multiple airtel relationship centers and customer care none of them were able to support claiming we don't have any proper records for this account/number.

i have submitted required No objection certificate from the company along with my personal documents multiple times but unfortunately things are not moving a bit.

i am really frustrated with the behavior of airtel support extended for a long time customer

Just assume the level of frustration triggering me to raise a complaint as i have lost and no other go to escalate this case

To whomsoever it may concern:
We from our company had provided all necessary documents & payment of Rs.94050/- towards 10MBPS LL for our organisation, this was done with all promised connectivity after the confirmation from Airtel stating the feasibility is available, We had done the payment on 9th March 2016 to Mr.Jayanth (Jayantha.[protected]@airtel.com) ( +91 [protected])from then till today neither we have the link up nor the payment has been refunded, after multiple follow up over phone & mail still the issue is not resolved, now we are going with the court by logging in the complaint with consumer court..this is just to inform that in case if anyone from AIRTEL can resolve this amicably it is well & good or otherwise we are forced to go by law..

I can be reached on +91 [protected] or [protected]@curejoy.com

They have disconnected my number because of late payment of my other number, but i have paid that bill that day only but still they have not started my number, from last three days i am callin customer care they are telling your payment has come your connection will start with in 4 hour but still they have not started, i have called they 15-20 times with in last three day but they are giving same answer that it will start in 4hours

Airtel is big cheater... I recharged with cyber caff pack with rs 5 but i am unable to use more that 5mb.. They r giving 1hour unlimited free 2g internet but i can't use.

They are giving remaining time push massages and at that moment internet connection going death but showing data connection still on, and webpage showing "internet connection was reset".. This massage airtel is giving after every 2min or 3min.. Also speed is most 3rd class, speed showing some time 2kb and sometome 5kb not more than..

It's mean you can't download any thing and your money wasted..

Airtel is big cheater.. Fraud company