Airtel Complaints & Reviews

Hi,

Actually on 23rd may i recharged 299 data pack through airtel app.
Amount has been deducted but i havn't got my data pack yet.
I called thrice to airtel customer care, each time they said it would be resolved soon and they gave reference number.
Today 10th june again i called airtel customer care, some senior executive Bipin Kumar said it has been resolved.
But actually it wasn't...even he don't know how to talk with a customer.
Really it feels disgusting to be airtel customer.
If you really feel sorry, then please go through my consideration.

Cell no. [protected]
Transaction order id: 380302
reference number : CONRC[protected]

It is very rare i recieved 4G service as advertised and promised by Airtel on the 4G wifi hotspot.
I get frequent disconnection, I have to regularly egister my phones on the network in spite of the selection being automatic. and i have 3 registered with Airtel

I have to pay 100% for the period i have to use the service for the hotspot as it is prepaid, after which i need to pay for the next package. If the company cannot provide me the service as it claims then why should i forefeit the charges if the service was not 100%.

if i used the package for a stipulated period I understand i need to recharge. What if i am unable to use the package in the stipulated time due to lack of service..?? as it is a prepaid charge.

I get a 2 mbps download speed on a 4G network and upload speed is 0.30 mbps. I purchased a 10 gb pack. i was on a family vacation on roaming. The Service Provider could not fix my problem after repeated complaints.. I was unable to use the service yet the money was paid.

I can understand certain region or area while roaming. In Darjeeling city same issue.
But in Goregaon (west) Mumbai 400104 it is difficult to understand why the service is not good.

internet service is 24 x 7 x 365. as i understand it. so i feel it should be prorated if the service could not be provided.

Does the company give me anything extra if i used the pack before the period?? so why should i loose on my payments for services not provided.

I have a 4g wifi hot spot instrument sold by airtel and i pay for 4g services.. In Mumbai.

I am disappointed. After the frustration builds up the care center cuts the phone or bars the number.

Also behind the scene i cannot confirm if the problem is being seriously addressed by the Company.

the company has my compaint records with regards to network issues for all the four services i use.

the question asked by the call center are so frustrating. Mind you I have 4 numbers registered with airtel facing similar issues ...!!

I am on a visit to a foreign country and have switched off my internet on mobile and have not received or made any call in this duration. I had recharged my Airtel no. on 14 Feb 2016 with Rs 500, but later after few days I saw my balance was just Rs 5.
According to customer care this was charged due to internet usage made between 14/02/2016 to 20/02/2016.

I asked them to provide proof because I switched off my net on 13 Feb at airport and never switched it on again. I specifically remember this because my whole balance was deducted on airport due to net on roaming, so I switched off my net instantly.
However in reply I was told that we are unable to provide the data usage details from our end as there is no provision for the same.

This is a big fraud and I want to sue airtel for cheating its users.
My complain reference numbers are given below:
PR[protected]
PR[protected]
PR[protected]

My old Sim was not working. It is a Sim issue because I have checked in other mobiles also. So I bought a new Sim for the same number from Airtel showroom. They said that it will be activated within 4 hours. Its been 2 days and still it is not activated. When i called them they said their part is over and they have activated. But still my sim is not activated. Very bad service from Airtel.

Today i trying to send a local sms to a local gsm but it's deducted rs 5. For every sms. I am also contact to customer care number regarding this problem. But they do not answer me, they told to me only that you are trying to send isd sms following "[protected]" but it is not right i m sending sms to [protected] and it's charges to rs 5. And this problem is started from today morning. So, this is the problem please solve it as soon as possible. My airtel service no. Is [protected].

Thanks

Dear sir,

We are facing problem regarding airtel network issue of ref. Complaint number as following-

16 april - service request no.[protected]
26 may - service request no.[protected]
27 may - service request no.[protected]
31 may - service request no.[protected]
Today - service request no.- n. A.
Dear sir problem are call drop, voice disturbance, network etc. Please look this matter we are complaint last 2 month but till not matter not solve, please help me for solve this matter.
I am complaint customer care but till now problem not solve.


Thanks and regards,

Vikram

Hi, I had applied for Airtel Broadband Connection online by paying an amount of Rs. 1000. I was informed that I will be contacted within 24 hours for further process. So, far no one has contacted regarding the process. Whenever I contact them on their customer support they provide false promises that you will be contacted in 24 hours. When I ask for refund, they say it's not possible from their end. My application number: ONBANGA01478614.

I had booked a D2h connection on Monday,[protected]. since airtel boasts of a connection within 24 hours, I expected delivery and installation on Tuesday, but it never happened, there after I got a message saying and I quote " Aiterl digital tv update: as per your request, name has been changed on airtel digital TV ID [protected], for details please contact[protected].
there after on Wednesday I complain saying I have not received the installation till date on their customer care, I get a call from their technician saying he will come, he doesn't end up coming as it was raining, I agreed and called up the dealer
one guy called picked and promised to get it done by Thursday before 11.
I called him uo at 11:15, he told me he is coming, he is coming, and I asked him when? he said he is coming from his home first thing to do was my installation. then I said u promised by 11 and now its 11:20, to that he said he comes only at that time, so I asked him does he report on duty at 12 and works till 6 ?

he yelled back and said, "oi please i[censored] want to cancel tell me, I will cancel, " and he was rude and arrogant. so I said cancel and I cut the call.

there after I got a call from the technician and he came and installed the d2h.

now I complained against him and I got a call to rectify from airtel but he is just not ready to hear and is talking to the airtel guys about something else.

I purchased a sim card for airtel prepaid mode from one town store on 06/06/2016 till now it was not activated the staff told yesterday that due to server problem it was delay and it was solved soon and again i contacted today morning at about 11pm they told that they will inform soon. Please activate number [protected] fvg b pardhasaradhi and also associated with your airtel post paid number[protected].

I applied for airtel broadband on 31st may, 2016 (Cef no : ahm653334), but its been 10 days after that and i am speaking to sales representative jagdev infotech-[protected] & mr. Jigar-[protected] who promise me daily that i will get the connection by the end of the day, but nothing happens. He finally routed me to mr. Jaydeep pathak ([protected]). Nobody is responding well, they are only saying that my connection will be installed by the end of the day any ways, i have lost all my trust on airtel, and just hoping, if i can get my money back (Rs 1000/-). And meanwhile i want to say that after applying for the connection from airtel, i got that airtel is the most rude service provider... They just care about their money... When i don't pay bills they call me hundred times but when its about giving services they are bad as hell.

Hi team,

I had requested for a new bb connection (No:[protected] on 6th. I was assured by agent (Mr. Naresh) that the connection is feasible (Ground floor person has airtel connection) and the payment was taken assuring connection within a day. I made repeated calls everyday and i was assured that the connection will be given right away on tuesday and wednesday. The agent stopped picking up the calls on thursday and when i called the customer care they mentioned that the connection is not feasible.

Issues:
1. I would have expected airtel to be professional and send me a message / call me and let me know the same
2. I would have expected the agent to communicate back or atleast pick the calls
3. If its not feasible to provide connection in an area, atleast dont bombard the area with useless adds which is struck also on my wall and gates.

There's no network in new gupta colony, delhi. Pin code is 110009. One can't relieve or place any calls. Person has to come on road to make calls which is also not successful as there's no network there too and if by chance there's a slight coverage then the voice breaks abruptly and you can't really communicate. Data is in future i suppose as normal call or text don't go/come through. This is just pathetic.

I purchased a Airtel post paid Corporate SIM last thursday from my nearest Airtel Showroom and they informed me that it will be activated within 48 hours. After 48 Hours when I checked on why it is not getting activated they told me that the number is being provided to some one else by mistake and requested me to take another number and which will again take 48 hours of Activation.

Even this time It didn't get activated. Upon checking they told that they are unable to get the exact reason for it and requested me to come after 24 hours.

I'm not sure why Airtel is giving such a worst service for activation. Customer handling in the showroom is worst I have ever seen.

The new airtel number : [protected]

Airtel Showroom I visited : Bellandur, Bangalore branch

Games club service has been [protected]@rs30.0 for 7days. Txn id n[protected], 09jun16 05:42. Service will be renewed after validity expiry. To use, click http://gclub.In (Data charges apply). To deactivate, call or sms stop to 155223. For more services, call 56789
This was the text i received about the activation of some games club service which is fully unknown to me.
When i dialed 198 to complain about the scenario, he told me that the service was activated using wap. Even i told him i was not using any kind of internet service that time and i didn't activate it, he rejected my plea saying nothing can be done by itself. You must have activated it and denied any refund.
I, therefore, request them to refund the deducted amount.

I have recharged for 3g data with rs 194-650 mb/21 days on 7th june, but later checked that there was no airtel network at all. Later i realized that i got a message saying that 2g recharge was done instead of 3g and so i had to change the settings of network to auto connect as it was wdcma only. The 2g network is horribly slow, and why would i get 2g isnpite of recharging for 3g, very disappointed. Please see this and provide me with 3g data or return my money. I have attached the pocs of the message and that it showed 194 rs 3g data for 21 days after dialing *121#

My phone was tracked for last 2 months.someone speaking in middle with bad words.enquiry is needed.i was suffered a lot both physically and mentally.i need a immediate action.i tried for suicide also.how a number to be tracked in standard mobile company.they are not providing security to customers.they have to give compensation for this mental tension.

My fixed line account no is [protected] . Installation order is 64447999. I had made payment on 10 may . it was promised that within three days connection will be done . but till date, connection is not initiated . i had paid Rs 1000, Pl return the same . I have done complaint in your various form but matter is still pending I will go to consumer forum if it will not resole soon .
e mail address : [protected]@gmailcom
[protected]

Sir please while 3g validity is remaining please do not disconnect 3g services..while my 3g validity is remaining i am forced to call customer care again and again to activate .this is pissing me off i am from haryana .please change your policy and take it as my suggestion i would be very grateful to you .please send my suggestion to technical department as me and my friends are so disappointed with this

My wife mrs mradula gupta, had applied in the prescribed application form for prepaid connection along with necessary documents and address proof. And after due verification a no [protected] was activated and the same was using since last 3 or more years.

Few days back my wife purchased android phone and she was required micro chip and then approached to nearest airtel customer care then they informed that no is in some one else name. It was surprised to us that how it can be and therefore i made a complaint to airtel on [protected]@in. Airtel.com. The said company ist replied that the form was given in the name of some other person, but while i asked the scan copy of the same they replied that we are require to approach their local office to do the formalities for change of name. The company failed to reply us as to how the connection was given in the name of some one else while we have given form in the name of mradula gupta along with all necessary documents. The act of the company is unlawful and they forced us to use the other's name connection for which the company is responsible

Hi,

I have had horrible experience with airtel recently after relocating. I've already submitted a compliant for address change for my mobile connection and now i'm submitting another compliant about airtel dth. What a shame!. I've submitted the compliant multiple times looks like even the ceo of the company doesn't work. I don't know how the company like this exist.
Please somebody have a look at my request and stop sending the fake automated response to the complaint.
Customer id [protected]
New address:
J 1006
Stellar jeevan
Gh 03, sector 1 greater noida (West),
Noida-greater noida link road,
Noida, uttar pradesh 201309