Airtel Complaints & Reviews

Hi team,

I have logged in the request on 28th may, 16 for the refund of excess amount as i have mistakenly made the payment of 17020 instead of 1702. I have called so many times to 121 and have sent the cancelled cheque with my bank statement but than also they are not resolving my problem. I had also called airtel nodal team but still the same issue persist. Below are my details:

Request no. 68309150

Mobile no. [protected]


Regards

Rishabh bhargava

I made a mistake of merging my account id [protected] and [protected] which turns out to be a nightmare for me first they disconnected my first id without swapping its card for the new id so i couldn't be able to watch that tv for all the while and getting through their customer care is not again a easy job after long holds untrained and naive people will greet you who instead of supporting your will make silly mistakes to put you in dreadful hassles as in my case after getting the id activated i find out that a unauthorised activation of rs 1465/- pack has been made on my account sending my balance in negative now even after my several telephonic and email communications upto the nodal level but no one is willing to support and come up with a solution by taking back the unauthorised pack and reversing the deducted amount. So my advice to stay away from airtel if you want trouble free experience and to safe guard your hard earned mone.

I reachared my airtel DTH for Rs 2121 as per offer message which I received. After successful recharge I got a message of offer not processed. I called customer service and they said like my plan has to recharged for remaining balance of Rs 2490 to activate the same plan. Then again I recharged for the same and again I got the plan not processed message. Then called customer service again and after explaining everything they made me wait in call for around 20 mins and replied like again I have to pay Rs 2000 and the total amount is around 6000. Then why did I get offer message as Rs 2121.The man to whom I spoke with in customer service number din give me proper response or any other suggestions what can be done.He is not bothered even if we discontinue Airtel DTH. He took around 40 mins and no suggestions were given by him.

I have been complaining for my Airtel TV to the Airtel customer care since past 5 days as it is not receiving any signal. Every time I call customer care, they assure me that it will be fixed within 24 hours. They also give me contact number of the Engineer but nobody answers the call and nobody comes for fixing the fault.

Also, they are deducting 14 rupees daily from my account with out any service.
My latest complaint number is 52136388.

Looking towards a speedy resolution.

This is highly shameful about airtel that airtel appellate authority cannot reach its own airtel network mobile [protected].

I reside in sector 23 Gurgaon, which is near to leading corporates in udyog Bihar Gurgaon which is just one(1) kms away,

But if you ask airtel network providers to audit, I can show that network is extremely poor here.

Therefore I have to use SMS mainly to communicate as calls drop or are not clear.

Now, coming on to SMS discrepancy, I just did around 20 SMS after regarding with 450 SMS worth 42..why r my SMS balance showing as 332.

Why is airtel cheating on SMS and network.

Complaint from [protected].

Sir my landline number is [protected]. My contact number is [protected]. I have raised a complaint on 27th of may month regarding the airtel broadband im using. The speed i have ia 8 mbps and the download speed is very slow. I have raised complaint on 27th may 2016. They called me on 28th may and said that there is a problem in fixed line so they will clear (They lied to me saying this) and without my knowledge & confirmation they closed the complaint. And i have even request to upgrade to 16mbps but still they dint. Please do take action over the person who closed the complaint with solving the complaint. Airtel broadband is worst and poor customer service provider.

Almost making a single complain lots of time, there would be no responce not from the customer care and even not from the airtel appellate authority, each and every time they charge me a high value o[censored]sage bill, but according to my plan it would be of it's minimum value.
I almost complain so many times but always a same reply from everyone, as the person representing airtel thought there system are upto date and i(customer) is wrong.

Date :[protected]
My name: harish
My mobile number : [protected]
Details:
Amount debited from : state bank of india
Billers narration : [protected]-citrusairtel
Cheque num/ref no :[protected]
Value date : 01 jun 2016
Amount debited :rs.200


Issue:
I have tried to load cash to airtel money account through net banking, the amount of rs.200 debited from my bank account, but not loaded to my airtel money account.

I am having an Airtel connection since past 1 year or more and many times i had complaint to Airtel customer care regarding the same but each time i just receive a reply that a technician will visit the premise and resolve it. But not even once did the technician visited nor the issue has been resolved. When i complain to them they said that I have update the problem is resolved. they are doing fake adds that every where network is available and my house is at the centre of Kanpur in civil lines are and still there is no network. I would like to lodge a case over them firstly for not resolving network issues, secondly for making fake ads and thirdly for charging bills when even network issue is there. Please help me out. Please don't suggest to port the number as if that is the solution I would like to recover all the money which i had paid for their bills.

Sir
this is to bring to your notice the harassment I went through after being customer with air tel for almost 5 years.
I have two mobile connection [protected] and [protected].
However I decided for mobile no. portability for my later number [protected] for which I get NOC after making the required payment.
just after getting NOC and after activation of my no. With other service provider I got an sms to pay dues of the later for which I got NOC to my other no. [protected].
I made the payment on may 31, 2016 where the receipt no. was[protected] and was told that same no. will be activated within 4 hours as other than incoming all services have been stopped. I am following up from pole to pillar but to no solution till now in this era of customer centric market where services are the key to business.
also I fail to understand once NOCwas issued how come the payment was due even after questioning the staff at air tel office no one gave me a satisfactory answer till now. As a common man to avoid any delay in my bbusiness I made the payment but no action has been taken.
making me feel an exhausted cheated as a customer on almost all fronts.
hope it give u service parameters feedback in the service driven industry in todays time.
Regards
Sanjay

I had lodged a complaint regarding collecting rs.365/- in excess. My complaint no. Is po[protected] dated 23.05.2016. The amount has not been credited to my sb a/c. So far. Please arrange to refund the same immediately.In view of this i have instructed my bank to stop ecs facility to airtel bill with immediate effect.

Kindly do the needful immediately.

Louis ferrao

Sir,
I'm an airtel users since many years, i have a complaint about data lost in my airtel mobile number, which is recharged on 19th may for ₹ 299. The plan says will get minimum of 1.2gb of 3g data, and may get upto 10gb. However i got 5gb data. After few days o[censored]sing the data lost completely on 31st may, on that day i tried to add few numbers in airtel's 'family share' option using 'my airtel' app. (It is an option to share the data to other airtel numbers, and works only in 3g plans). When i tried to add 2 numbers in 'family share' option, suddenly i got disconnected from internet, remember i have about 3.7 gb data remains on that day till night 10 pm. I tried to contact customer care, they also says you are used some less data using your number, someone else used your remaining data, but thete is no chance to use other 2 mobile numbers i given because i couldn't completed the option and i'm sure they're not used the shared datas, because one of them were using wifi, and other number were switched off. And there is not any chance for using the 3.7gb of data in seconds. I argued them with these points, they told they are don't know about it. So i requesting you to give a possible solution for this.

Hello Airtel Team,

Once again I am reminded you guys don't pay any attention/respect to prepaid customers.

My Name is Sekar. I have been using your network for more than 10 years now through the prepaid number [protected] (Hope you understand my value being 10 years as a customer). I got an appointment to travel abroad for 4 months and took my number along with me.

On 4th May, I got a message from Airtel that my number has not been used for 3 months and gonna be blocked. I was shocked and started to use the number from abroad since the time the message arrived, however my number has been blocked next day.

I contacted customer care to get my number back and they asked me to reach out to Airtel Relationship centers for the help. So I asked my Son Dhandapani to check this and he went on 11th May to Airtel Branch @ Santhome. Based on words from people in that center, he gave identity proofs and photos of mine to enable the number and he was given a new sim card and told the number will be activated in 10 days.

The number is not activated after 10 days and he again went to showroom on 20 May to check the status. A person called Lenin in the center told him that he gonna submit the form and it will be activated in 2 days. So he returned back.

On '1st May 2016', he went to showroom once again to check the status. He was told by Peter and the Manager of that showroom that the number was given to some other customer on 18th itself and they cannot get it back. I was shocked to hear the words of them as they made me walk 3 times (2 hours in showroom everytime) and grabbed all by proofs and gave me a promise again on '20th May 2016' whereas the number was provisioned to different customer on 18th itself.

They don't even have No Direct number for them to reach, see how they respect people. I have been watching the support people there playing all the time I was there and not paying proper attention to people. Worst ever I have seen in any customer centers.

Please let me know I have any chance again to get my number back and I am even ready to approach this legally through court.

Sekar

Hello sir, i am sunil kumar bhadoriya i use Internet . one day i was using Internet then music hub activated automatically and cut my balance but today i rechaged my mobile then again activate music hub and cut my balance 35 rupees after that i deactivate music hub but i don't know why they activate service without user permission, so i would like to get my cut balance back.. My no is [protected].

Hello Sir/Madam,


I took a 4G connection [protected] on March 2016 and it is on the name of Mrs. Raikishori Basu.

After taking this connection we could use it for 7 days only,
Initially an incorrect bill of amount 7000+ has been requested to pay.
I denied to pay the wrong amount and then Airtel block it for the entire month of May.

After revising the payment details, I paid the pending amount(1351.50) today.
Again the connection is blocked.

Now I called customer care and got to know that this connection has been closed. The reason is "customer has requested to close it."

I or my wife never requested to close it.

This is how Airtel is harassing customer.

Thank you.

--
Kind Regards,
Suman
Mobile: +91-[protected]

Dear Sir,

With reference to above subject i wish to inform you that i have applied for change a prepaid mobile connection to postpaid mobile connection on 27.05.2016. All related documents submitted by me to concern airtel employee Mr Dependra Singh. He said that your connection will be start properly in 07 hours but till date my incoming calls and internet service is barred. I am service class person. i have contacted many times to airtel customer care but there is no positive response. I am very disappointed for non receiving of my incoming calls. you are requested to please look into the above matter.

Thanking You
Sohan Meena

I recharged my mobile for 110 rs as it was the offer there in my airtel app. The amount got debited but not credited to my airtel balance. I tried calling to the 121, 198 and many other ways to connect with them or inform them about this. But none of their gold care customer care representatives seems to be available for the past 5 hours.

On top of it every single time I tried to call 121 N 198. It would start saying my mobile number ( ya thanks for reminding my mobile number to me). My sim card validity ( ya very usefull and must needed information ) .and after pressing many other numbers as per the recorded voice says and then comes the golden people to attend my call and answer me, evey time they did not pick, or it did not ring only, or it will get disconnected automatically, like I am wasting hours after hours to get any of that rare breed golden people of golden care customer care representatives. But then no use of any attempts. I lost 110 rs. And it's unimaginably frustrating because that recharge did not happen at the right time I wanted it and also the moment t I tried to complaint its even more frustrating . I demand an official explanation for the failure. Sorry failures, the series of failure made by one of the greatest network in India.

My airtel prepaid number is :[protected], my 3G/4G service is not working and because of that my money got wasted, I recharged my net balance of RC97 and it didn't work, I could only use 2G. So, please resolve this issue as soon as possible. Even now I'm not able to use it, I really need 3G/4G service. We are going to tour on june 11, so please make it fast. It is really important to me.

Sir,
I'm an airtel users since many years, i have a complaint about data lost in my airtel mobile number, which is recharged on 19th may for ₹ 295. The plan says will get minimum of 1.2GB of 3G data, and may get upto 10GB. However I got 1.2GB data. After few days o[censored]sing the data lost completely on 25th may, on that day I recharged my number for ₹160(full talktime) and i tried to add few numbers in Airtel's 'Family share' option using 'My Airtel' app. (it is an option to share the data to other Airtel Numbers, and works only in 3G plans). When i tried to add 2 numbers in 'Family Share' option i got an error message which says loading error or something else, whatever it is i couldn't completed. Suddenly i got disconnected from internet, Remember i have about 1GB data remains on that day morning. I tried to contact customer care, they also says you are used some less data using your number, someone else used your remaining data, but thete is no chance to use other 2 mobile numbers i given because i couldn't completed the option and i'm sure they're not used the shared datas, because one of them were using wifi, and other number were switched off. And there is not any chance for using the 1GB of data in seconds. I argued them with these points, they told they are don't know about it. So i requesting you to give a possible solution for this.

Faithfully
Thajuddeen

— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 10:06 am
Subject: most unexpected customer service from airtel
To: appellate. [protected]@in. Airtel.com


— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 9:57 am
Subject: re: [|bal|ref31724926|] ten year old airtel number disconnected by airtel
To: [protected]@in. Airtel.com


Dear gurulingaveerabrahmam nama.
Greetings of the day.

I really appreciate your quick response. You said that you did not receive request for tele verification for this number so you disconnected the number. It is not my mistake that you did not receive the request for televerification, you better check with your concerned department. I personally have been waiting since last 2 months.. No one has called us or emailed us regarding televerification. So how i am to be held responsible for all this. Its your concerned department who has not done its job and i am being penalised for your mistake. I really appreciate your advise of applying for new connection. Let me tell you this if i needed a new number i wont have wasted my valuable time and resources in sending email across to you. I would have visited any mobile store and applied for new connection. I want my old number to be reinstated. You may not be aware that it is a 10 year old number and my banks, my child's school, office my lpg connection every body has this number to contact me. I am feeling helpless right now as no one is able to contact me. As i told you in my last email that i had visited your wanowrie store (Pune) numerous times and they told me to submit my documents to activate my old number and i have already submitted all those documents which you have listed in your email.
Thank you for your email like all other airtel people i spoke to you also have not provided any solution to my problem
Regards
Amit pandita

On tue, may 31, 2016 at 9:04 pm, wrote:
Dear amit pandita,

Greetings from airtel!

This is in reference to your email regarding activation status of your new airtel mobile number [protected].

I understand your concern regarding new sim not yet activated. The new sim has to be done televerification with in 30 days. We did not receive tele verification from the above number hence the number is cancelled.

However if you want the new sim connection please follow below procedure

As mandated by department of telecommunication, to purchase a mobile connection you will need to submit the below stated documents along with the subscriber enrolment form. It is important that the proof of address and proof of identity are verified by you in person. Kindly keep the documents handy.


1. Proof of identity.

2. Proof of address.

3. One latest passport size photograph

4. Photocopy of pan card, else form 60 to be filled.

You can opt from the bill plan of your choice from the exclusive bill plans. Enclosed is the list of bill plans along with the detailed list of acceptable documents.

Request to make a note of the following:
1. You will be required to pay an activation fee of rs. 300/-

2. Once network is enabled, tele verification needs to be completed by dialing 59059.

3. You could opt for a data pack along with your bill plan to avail discounted data tariff.In case you do not take any pack, volume based charging would be applicable at 8 p/10kb for 2g and 3 p/10 kb for 3g.

4.In case you are opt for a vanity number there would additional charges applicable for the same.

The activation process will be completed in 24hrs.

For further queries, please do email.


Best regards,
Gurulingaveerabrahmam nama
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."


— original message —
From: pandita. [protected]@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 31/05/2016 07:54:56 pm
Subject: ten year old airtel number disconnected by airtel

Dear madam,
This is in reference to airtel no [protected]. My wife sunina pandita was using
The airtel since year 2006. Unfortunately she decided to convert her airtel
Prepaid phone into post paid. She went online and registered her request on
Your official website airtel.In and the customer care representatives called
Her and assured her that the entire process will take 48hrs and then a
Representative was send to our home address to collect the documents and the
Non refundable fee of 250. This entire episode took place in month of march
2016. Even after waiting for 10days and making repeated phone calls nothing was
Done. Every time we called them we got the same reply that your request is in
Process and you will get confirmation call. We have been waiting since then but
No one has called since then. And on the top of all this on 4th april 2016
Airtel went ahead and stopped my prepaid service and no one has the answer for
That. I called airtel customer care hundred times and visited airtel stores but
Nobody is capable enough to solve my issue. I visited airtel store in
Wanowrie (Pune) phone no[protected] and spoke to chanderkant. He first assured
Me the issue will be resolved in one week. I visited the store again today and
Now today he said he cannot do anything about issue and gave me your email. I am
Really frustrated with the kind of response i am getting from your people. We
Have been using airtel service since last 10 years but being the loyal
Customers we are suffering at the hands of airtel. I understand airtel is a
Multi billion dollar company and if one customer leaves them will not effect
Their business but i am sending you this email to make you aware about the
Horrible service i have experienced by airtel and the mistake of applying
Online to change my connection from prepaid to postpaid. I am also sending the
Phone no of airtel office whom i gave all my documents to change my connection
From prepaid to post paid.
[protected]
[protected]
Pallavi was the representative i spoke with.
I sincerely hope that my documents are not being misused
Thankyou
Amit pandita
P. S. I am also not hopeful that i will receive reply from your side.
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