Airtel Complaints & Reviews

I have been making attempts to the company for getting wifi. I have made multiple calls to the executive and no one is ready to reply.
The Airtel is such a huge company and still they have such bad service. The customer keeps on calling the company and you guys dont have the guts to reply them and take initiate to solve the query of the customer.

Highly offended with the service.

Dear sir,
I bought new airtel broadband connection on 31st may 2016 from airtel portal for sector-45 location gurgaon of rs1399/- per month plan and also did online payment of rs1000 for buying this plan online but i got call from airtel executive (Contact no.[protected]) on 31st may 2015 and he said that airtel has changed all plan scheme but they are not updated on airtel portal and you need to pay rs1600/- more in cash to airtel for new connection payment in spite of rs1000/- which i paid online while doing payment for new connection online. Then we handovered required documents & rs1600/- cash payment to airtel 3rd party execuitve who visited my office by verifying airtel code which i got on my contact no. From airtel but till 06th june 2016 i called lots of time but airtel executive didnot picked my call and still i am waiting for airtel invoice on my registered mai id. Airtel took rs1000/- online payment and rs1600/- cash payment and all required documents but as a customer i didnot get any invoice and nobody is picking my call. Airtel sent me a message that on 2nd june we will come for installation of airtel connection but still nobody came for installation and also i didnot get any invoice or cash payment confirmation and moreover nobody is picking my call.
I visited website and used online source but didnot get any customer service no. Where i can raise my issue and airtel employee is not picking my call from last many days.
Kindly do the needful on urgent basis & resolve this matter

Please don't go for airtel postpaid ..they are cheating .I'm using airtel postpaid my mothly bill is coming around rs.1500 n I called to customer care n asked about the bill but they are not giving proper solution or clarification .And another one thing during activation time they will give wrong information that activation fee will deduct from first month bill but in real they can't do..
please don't go for airtel postpaid..

This is to notify that i did and airtel recharge on my mobile no:- +91-[protected] of rs. 648/- dated 5th june 2016 11:36 pm through my airtel app with the following transaction id 287653 using my sbi credit card [protected]. The amount got debited from my credit card for the above transaction id but the recharge transaction was not given to my airtel no:- [protected]. Upon waiting for 15 mins, i dialed the airtel customer care. I happen to know from them that the above transaction id has been failed due to the delayed response from the bank and the amount for the same would be credited back to your credit card bank account within 7-10 working day and you may now proceed with the another transaction safely.

While on the call with the airtel customer care, i processed another transaction of the same amount on same number through pay-tm at 11:56 pm dated 5th june 2016 with following transaction id :- [protected] and the was successful and the benefits were credited to my account within fraction of seconds.

Later, in morning i happen to know that my previous transaction id 287653 which i was told got declined due to delayed response from bank by airtel customer care guys became alive again and was also cleared and benefits credited to my account.

These airtel customer care guys have cheated me by giving wrongful information about by transaction and be-fooled me to pay twice to enjoy the benefits. I need the refund for one transaction of rs. 648/- since i was obligated by airtel customer care guys to proceed with another transaction since the following transaction id 287653 is declined due to delayed response.

I am looking for justice.
Best regards,
Nirbhay neetan

I just inserted my sim card in my oneplus 2 mobile and the 3g started and deducted 40 mb 3g costing me 150 rs. Are you kidding me. No data transfer occurred during that time as i was setting up my mobile. Look into this revert back to me. This is just unacceptable. Do you think i will pay 150 for 40mb. My phone number is [protected]. Look into this asap. I tried your help section. Guess what they gave me token and 2 hrs of time to resolve. And then i get an sms that tells me that my issue is resolved!!!???. Are you kidding me. I haven't received any form of communication, how can my issue get resolved..??. I haven't received back my balance. A 40 mb data costs 8 rs. I know your plans. Charging 150 rs. This is just unacceptable. Look into this asap

I applied for a new broadband connection, and paid 1000 online. Post that the verification documents were collected, but post that no contact has been made by airtel, neither has been any communication about the delay nor reasons for it. Here are the details:

Application number : onbanga01475531
Transaction status : successful
Transaction reference no. :[protected]
Transaction date & time : 28/05/2016 18:56:52
Payment amount (Rs.) : 1000
Paid from : debit card

I am an airtel user since last three years. Many times setup box stops working due to bad weather. My setup box is not working since last five days and in these last five days I hve called several times to customer care to resolve my problem. I am still waiting for airtel engg to come who was supposed to come on 2 June2016 and he is not arrived till date. God know how pathetic customer support airtel has. Do tell me how can I resolve my problem.

On my Airtel mobile number [protected] Rs.35/- have been deducted on 4th-june 2016, stating that I have subscribed for "model mania service" which I havent subscribed
.As soon as I recharged my main balance has been deducted.I didnot subscribe to any VAS service.
Due to this issue I lost my balance .so please work on this issue and refund me as soon as possible.

As per below email transaction my bill payment still not transfer.
—


Dear sujit patel,

Greetings from airtel!

This is in reference to your email requesting payment transfer for your mobile numbers [protected] and [protected].

I understand your concern regarding the wrong payment initiated for your mobile numbers. I noted that as per your previous request with reference numbers 69647188 and 69647224 was closed as your have not attached any debit proof.In order to process your concern i request you to revert to us with the bank statement showing the debit (Pdf or jpeg version). Please ensure that your bank account number, bank name, account holders name and transaction details are visible in the snapshot or pdf version of bank statement provided.

For further queries, please do email.


Best regards,
Vikas raj
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details.


— original message —
From: [protected]@yahoo.com
To: [protected]@in. Airtel.com
Cc:
Sent: 05/06/2016 02:40:41 pm
Subject: re: [|bal|ref31844938|] bill payment transfer - wrong bill pay

It is still not done

Regards,
Sujit patel
Customer service officer
Landmark general insurance
Mobile number : [protected]

—
On thu, 6/2/16, [protected]@in. Airtel.com wrote:

Subject: re: [|bal|ref31844938|] bill payment transfer - wrong bill pay
To: [protected]@yahoo.com
Date: thursday, june 2, 2016, 12:51 pm

Dear
Sujitbhai dharsandia,

Greetings from airtel!

This is in reference to
Your email requesting payment transfer of rs.300/- and rs.
1000/- from your mobile number [protected]
To [protected] and
[protected] to [protected].

Regarding [protected] :

I have
Registered your request for payment transfer of rs.300/- and
Your reference number is 69647188. Let me assure you
That the same will be completed on[protected].

Regarding [protected]:

I have
Registered your request for payment transfer of rs.1000/-
And your reference number is 69647224. Let me assure you that the same
Will be completed on[protected].

For further queries, please
Email. I will be delighted to assist you.


Best regards,
Mounica d
Service specialist
Airtel


"if you are
Not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click
On http://airtel.In/applications/xm/mobileappellateauth. Jsp
For appellate authority details."


— original message —
From: [protected]@yahoo.com
To: [protected]@in. Airtel.com
Cc:
Sent: 02/06/2016 09:36:20 pm
Subject: bill payment transfer - wrong bill pay

Dear sir/madam,

Pls find the attached payment advice as you required. These
Are wrong bill
Payment. Current details are under.

Right mobile numbers.
1. [protected] - rs. 300 bill payment
2. [protected] - rs. 1000 bill payment

Wrong bill payment details :
1. [protected] - rs. 300 bill payment
2. [protected] - rs. 1000 bill payment

You need to transfer from [protected] to [protected] and
[protected] to [protected].

Dear sir i am a retailer, my counter name is link point & it is a navaratna counter. Our area is vill=rajkusum, po=birudiha, ps=kanksa, sub division=durgapur, dist=burdwan, state=west bengal, pin=713148, country=india.
Ir hamare area pe ek airtel ka new tower proposal ready hai. Karib 8 se 10 mahina pehle se www.airte.in/lleaf pe dekha raha hai rajkusum, westbengal, india search karne par. Uska 2 se 3 saal pehle se me hamare distributor, t. M, zsm se complain karke a raha hu ki hamare area pe ek airtel ka tower jorurat hai.
March 2016 pe hamara t. M our ek indass company ka ek admi hamare area pe aya tha, usne area dekha or usko pasand aya, o bola ki ho jayega is area pe, ek hapta ke andar indass company ka ingineer ayega paper collect karne ke liye, baad me o hamare roop (Chat) of my house pe gya or as pass ka area ka picture uthiya.
Ir mera kuch question hai...
1) next week kya 4mahina se chal raha hai... Agar uplog bolenge ki processing me late hota hai to sir kitna din 4 mahina... Na kuch khabar na kuch...
2) jab me distributor office/t. M/z. S. M se puch raha hu to pehle bol raha tha march month year inding month hai, koi bhi tower ka contact nehi lega, march month ki baad hoga. Thik hai chalo march march chal gya april aya, maine pucha to bola is mahine to illection (Vote) chal raha hai, illection ke baad hoga, maine bola thik hai chalo april mahina chal gya may aya, maine phir se pucha to bola illection ka result out hone do. 19th may result out ho gya mamta didi 5 saal ke liye phir se baat gya lekin mera kaam nehi hua.
Ir illection hona or result out hone se airtel ya indass company ko kya farak parega sir e muje nehi pata chala, shyaad ap logo ko pata ho...

Ir jab t. M or indass company ka admi aya tha tab swapan samanta, rajkusum, birudiha burdwan naam se entry hua tha, or o log karib febraury ka last week or march ka first week me aya tha.

Ir plz plz is problem ko solve kijiye as soon as possible.
My contact no=[protected]/[protected]
My email i. D=[protected]@gmail.com

Dear Sir I am the consumer of airtel company I am having postped services of airtel company due to some financial problem a had Applied my Number on prepaid service my number is [protected] But company has terminated my mobile service without converting on prepaid services.I am facing problem from yesterday.How can company do with out transfer from postped to prepaid terminate service of consumer.

Village kalyana, post office bani tehsil barsar hmairpur himachal .in kalyana village have very small network..even for the calls we are getting problm..all peoples mostly using airtel .they are getting problm for calling.so plz advice us for make something good for celluler airtel network in my village .plz i[censored] nead to cal us call on [protected]/[protected]/[protected].alla these airtel numbers of my family.

I saw an advertisement of installing Mobile Tower in daily newspaper to which I called and was offered an agreement to install Mobile Tower at my premises by Airtel. They also offered me a job letter in Airtel Company. For this they asked me to deposit some amounts to their account which I did. They also sent me a cheque which I failed to recognize as a valid cheque. They haven't installed any tower and after rejecting their further request of depositing money to their account, I am not able to contact them of communicate through any mode to them. Please I request you to look into this matter immediately.

Dear sir,
I would like to inform you that i am
Escalating this case to your concerned team request your intervention for service request number
Cltnm[protected] which generated by airtel and inform me it would be resolved by 27th may 2016 said by airtel team. But they fail to resolved the issue inspite of several request mail to nodal officer. Please see the below mail complain and communication.

Below mail complain to the nodal official of airtel on may 31, 2016 9:47 pm, to mail id - nodalofficer. [protected]@in. Airtel.com for

Subject: re: unable to rechage - [protected]

Ir,
With regrets inform to you that neighter any mail communication receive nor
Any one o[censored]r support team call regarding the issue before send close sms to my
Mobile.
Also same sms received where mention that network congestion.
Now today again try to do easy recharge from retailer mobile. But again
Unsuccessful transection id is - [protected].
Recharge amount rs. 175 which shows after check in best offer.

Now this is my last mail to you if this problem is not resolve by your team i
Will think for mnp or through the sim into dustbin.

I do hope my concerns will be taken care with in 48 hr, as from 1 month unable
To do recharge.
I can't wait for infinity if not solve will think ur support team & technology
Which your using worthless & backdated.
With regards,
Atanugorai
Mobile no - [protected]

My airtel dth connection no [protected] is not working correctly since its installation in march this year. I have made innumerable calls, written emails and have had a terrible response so far from airtel. I paid 2700 bucks just for the wiring and connectors. The two set top boxes cost me extra. Only one of the connections is working and the second one has never worked properly. And now i cant get them to give me any service. Deplorable state of affairs. A number of service requests are lying open without any reveet from their side - 16 april[protected], 2 may[protected], 4 may[protected], 29 may[protected]. I need full reimbursement of rental since installation of the connection in march this year.

Fun store service activated and Super store service activated
These are the two messages i got while browsing and my main account balance was detected by rs.35+5 totally rs.40

I never want these services any time. I Need my balance back. Stop sending these type of stupid services to me

Refund my 40 rs. as soon as possible.

My mobile No. :[protected]

I am residing at railway officers flat, cannaught place, new delhi having phone number [protected]. I am facing call drop issue since 4-5 months. I am complaining regarding this since then only but till now no action has been taken and no improvement in service is there. I spoke to mr. Harjot singh with interaction id[protected]. He also spoke very bluntly regarding this and said he cant tell me when the problem will be resolved and all. I want to know what all actions are taken and what is the expected time till which call drop issues in area will be resolved. Kindly tell me the whole thing. This time i want proper resolution otherwise i will be forced to file a complaint in consumer court regarding this and will be forced to file a rti also.
Kindly look to it and solve this and reply back to me with proper resolution and what piece of work you are doing to solve call drop issue in the area.


Thanks.
Regards
Dr. Sushant gupta.

I was a user of airtel and i requested to deactivate my account on mar14. On same march 14, i also paid my previous outstanding amount.
Outstanding was 1788
I paid them 800.
1788-800=988

Sales people said me you can deactivate a/c by requesting a letter. After requesting, with 7 days a/c will be deactivated.

I gave them a request letter to deactivate my a/c.

But till date (June 4), they haven't deactivated it.

Currently they called me and saying you have 988 + (2months april, may bill).

I should pay only 988rs.

Hello, i have paid the amount ₹1145 to airtel sales person on april 29 2016 for airtel broadband connection. As the broad band service was not feasible in my area for broadband connection and my connection was cancelled on may 5 2016. I requested them to refund my amount. I have already submitted my bank detail 20 days ago but still i am waiting for my refund.
My airtel fixedline a/c is [protected]
Regards, satish solanki

I have been calling Airtel dth customer care for a technician since 2june 2016 to check my set top box as there is no signal, its been 3 days and there is no technician, i have spoken to customer service supervisors as well who assures me everyday that there will be a technician coming...worst customer service i hv come across, till now query is not resolved. I want this complaint to go to the airtel CEO as well so that he knows how unhappy his customers are.
Customer Id [protected]
registered mobile # [protected]