Airtel Complaints & Reviews

This is to complain about the experience i had with airtel.
This is pathetic. They treat as if they are doing some charity.
They do not have manager working on the floor. The rep says that the manager is busy everytime i ask to transfer the call.
They make wait for minimum of 30 minutes while transfering the call, and finally disconnect the call.

The problem is that, the guy had come, to take the money for the new connection. However he said that the connection will be ready in 2working days.
Now it has been 5days and yet there is no connection, also when i call the same guy, he will never answer the call.
When i call the agent, he will not recieve the call.
They arre ot ready to help, whatso ever.

And when i put this words across the customer care, they just push me away, by telling that the manager is busy.
Also when they transfer the call, they make wait for 30 minutes.

This serious,!. Maybe not for airtel, but for the customers.

And, let me tell this, also, airtel is not doing any charity to me, and i have paid for the service.


More details :

Date of connection taken : 7th june
Ph number of the sales peerson : [protected]
Ph number of the sales agent :[protected]
Paid amount as installation charge : rs 600.

Dear sir,
With reference to the above cited subject i manoj kumar gupta, proprietor of kajaria traders, at/post jalda-c block, p. S raghunathpali, rourkela 769043 dist - sundargarh, odisha would like to state the following few lines for you kind information and necessary favorable action.
I had entered in to an agreement with your esteemed company on date 6 september 2011 for prepaid distributionship. Please not that at the time of execution of the aforesaid agreement. I had deposited an amount of rs.100000 in shape of demand draft bearing no 080541 date 02.08.2011 as a security money. Apart from the security money i had invested a sum of rs 600000 for the above distributionship/business.
Ir, i carried out the said job with my utmost sincerity till december 2013.In the month of january 2014 the company asked me either to arrange funds for more investment or to stop the company asked me either to arrange funds for more investment or to stop the distribution. Further, please note that due to some unavoidable circumstances as well as financial difficulty i could not be able to arrange funds for more investment as had been asked and hence the said distributionship was stoped.
Under the fact and circumstances stated above i request your good office to kindly look in to the matter and arrand to refund the security money 100000/ deposited by me as the same is refundable to me.
An early response in to the matter will be highly appreciated and shall be helpful to me.
Thanking you.

I cannot make a normal sms and send failed comes always, so check it.
And too much billing like a rs. 50/- credit is making a single call only and then not enough balance.

And all since more than a year like.
My airtel cell no. Is [protected].

Thanks.

Samarjit barman, (T/ip, tds, jdc, ifsc, t/bi).

C/o. Late chitta ranjan barman
Office tilla, dharmanagar
Tripura (North), india.

I have already paid rs 2400 as per the documents attached pleasse verify and restore the barred line of my land line no[protected] and i have already so many complalints to airtel there is no response my line is barred inspite of my payment and it is not workling for the past 15 days and even incming is barreed pleae rectify the same and do need ful for the same

Thanking you,
Yours in trulylil,
Jaganmohan n

Hi,
I am submitting my complaint about my mobile no [protected]. Same number port in in airtel 15 days back. I have done customer verification on 3rd june16. But after that i wodering & calling the retailer akash telecom on daily basis. He twisted me to the authorised distributor at c-block, sriganganagar, rajasthan. Again the distributor customer care executive enhanced the service time till today evening after discussion with mr...

I got my mobile [protected] recharged with rs.64/- on 07.06.2016 through sbi internet banking in bill payment section (Top up recharge). Rs.64/- debited from my account. My credit was not done by airtel. I contacted airtel customer care on 198 on 07.06.2016 in the night they replied that problem is related to sbi. I complained to sbi on 08.06.2016, sbi replied that amount was successfully given to merchant. I against contacted airtel customer care, they gave same routine reply.

Now, i am not able to understand as to where recharged amount of rs.64/- gone.

It is therefore requested that please enquire into the matter positively and credit the recharged amount of rs.64/- to my airtel no. [protected].

Someone other has been issued airtel connection, using my documents and raised up bill upto 25k, and recovery people are visiting my residents to pay bills. Why???

How my documents can be used by someone else?
How can you give connection without proper verification?
How can customer raises so much bill in a month when credit limit is only[protected]?
Was these recovery dept. Persons were sleeping when a customer raises bill so much beyond the credit limit?

Catch those people who are doing fraud using other id?

It must be one of your distributer/dealer who have issued connection without verifying documents?

Vivek
[protected]

This is my airtel number [protected]

company has generated rs 3000 amount of bill which i had not pay yet because right amount bill has not sent to me after giving many complaints to helpline

i m ready to pay right amount of bill which i had use...But unncessary i can"t pay


so plz tell me right amount of bill to paay i m ready to pay and reactivate my card after paying right amount of outstanding


plz tell me the right amount of bill which i had used

my allternate number [protected]

I am using iphone.i had airtel network issue.
after 2months followup with airtel customer care i got a very good reply from the airtel executive'there is some technical issue with airtel network n iphone in ur area.which cannot b resolved for time being.u can shift to other network'
if this is the service they provide, then y do they show network in jungle areas. when they can't give network in city itself.

Hello sir,
I have just become a new customer of airtel my sim got activated on 16th may 2016. I am using MI4I. I have called the customer care and told them that i am not getting the required speed of 3G. Its worse than 2g speed. But to my wonder all of them failed to solve the problem by saying that 3G is activated . They cant say why i am not getting the speed. I would like to bring to the notice to the complaints department that a symbol "H+" is shown on the left side of the attenae symbol and sum times it changes to "E"... i have got no idea why it
happens. My phone number is [protected]

I have bought a new airtel 4 g dongal and the a new sim from nagpur airtel office galaxy infotech. Dongal gets connected but the sim is not working. They have replaced the sim 2 times but still the problem continues..I have used 3 sims. Everytime i connect the dongal, it gets connected also shows spped in kbs but when i search or use the internet it shows error, no internet coonection. I am not ubderstanding what to do neither the owner of shop. Please help me as soon as possibe.

Hi,

Actually on 23rd may i recharged 299 data pack through airtel app.
Amount has been deducted but i havn't got my data pack yet.
I called thrice to airtel customer care, each time they said it would be resolved soon and they gave reference number.
Today 10th june again i called airtel customer care, some senior executive Bipin Kumar said it has been resolved.
But actually it wasn't...even he don't know how to talk with a customer.
Really it feels disgusting to be airtel customer.
If you really feel sorry, then please go through my consideration.

Cell no. [protected]
Transaction order id: 380302
reference number : CONRC[protected]

It is very rare i recieved 4G service as advertised and promised by Airtel on the 4G wifi hotspot.
I get frequent disconnection, I have to regularly egister my phones on the network in spite of the selection being automatic. and i have 3 registered with Airtel

I have to pay 100% for the period i have to use the service for the hotspot as it is prepaid, after which i need to pay for the next package. If the company cannot provide me the service as it claims then why should i forefeit the charges if the service was not 100%.

if i used the package for a stipulated period I understand i need to recharge. What if i am unable to use the package in the stipulated time due to lack of service..?? as it is a prepaid charge.

I get a 2 mbps download speed on a 4G network and upload speed is 0.30 mbps. I purchased a 10 gb pack. i was on a family vacation on roaming. The Service Provider could not fix my problem after repeated complaints.. I was unable to use the service yet the money was paid.

I can understand certain region or area while roaming. In Darjeeling city same issue.
But in Goregaon (west) Mumbai 400104 it is difficult to understand why the service is not good.

internet service is 24 x 7 x 365. as i understand it. so i feel it should be prorated if the service could not be provided.

Does the company give me anything extra if i used the pack before the period?? so why should i loose on my payments for services not provided.

I have a 4g wifi hot spot instrument sold by airtel and i pay for 4g services.. In Mumbai.

I am disappointed. After the frustration builds up the care center cuts the phone or bars the number.

Also behind the scene i cannot confirm if the problem is being seriously addressed by the Company.

the company has my compaint records with regards to network issues for all the four services i use.

the question asked by the call center are so frustrating. Mind you I have 4 numbers registered with airtel facing similar issues ...!!

I am on a visit to a foreign country and have switched off my internet on mobile and have not received or made any call in this duration. I had recharged my Airtel no. on 14 Feb 2016 with Rs 500, but later after few days I saw my balance was just Rs 5.
According to customer care this was charged due to internet usage made between 14/02/2016 to 20/02/2016.

I asked them to provide proof because I switched off my net on 13 Feb at airport and never switched it on again. I specifically remember this because my whole balance was deducted on airport due to net on roaming, so I switched off my net instantly.
However in reply I was told that we are unable to provide the data usage details from our end as there is no provision for the same.

This is a big fraud and I want to sue airtel for cheating its users.
My complain reference numbers are given below:
PR[protected]
PR[protected]
PR[protected]

My old Sim was not working. It is a Sim issue because I have checked in other mobiles also. So I bought a new Sim for the same number from Airtel showroom. They said that it will be activated within 4 hours. Its been 2 days and still it is not activated. When i called them they said their part is over and they have activated. But still my sim is not activated. Very bad service from Airtel.

Today i trying to send a local sms to a local gsm but it's deducted rs 5. For every sms. I am also contact to customer care number regarding this problem. But they do not answer me, they told to me only that you are trying to send isd sms following "[protected]" but it is not right i m sending sms to [protected] and it's charges to rs 5. And this problem is started from today morning. So, this is the problem please solve it as soon as possible. My airtel service no. Is [protected].

Thanks

Dear sir,

We are facing problem regarding airtel network issue of ref. Complaint number as following-

16 april - service request no.[protected]
26 may - service request no.[protected]
27 may - service request no.[protected]
31 may - service request no.[protected]
Today - service request no.- n. A.
Dear sir problem are call drop, voice disturbance, network etc. Please look this matter we are complaint last 2 month but till not matter not solve, please help me for solve this matter.
I am complaint customer care but till now problem not solve.


Thanks and regards,

Vikram

Hi, I had applied for Airtel Broadband Connection online by paying an amount of Rs. 1000. I was informed that I will be contacted within 24 hours for further process. So, far no one has contacted regarding the process. Whenever I contact them on their customer support they provide false promises that you will be contacted in 24 hours. When I ask for refund, they say it's not possible from their end. My application number: ONBANGA01478614.

I had booked a D2h connection on Monday,[protected]. since airtel boasts of a connection within 24 hours, I expected delivery and installation on Tuesday, but it never happened, there after I got a message saying and I quote " Aiterl digital tv update: as per your request, name has been changed on airtel digital TV ID [protected], for details please contact[protected].
there after on Wednesday I complain saying I have not received the installation till date on their customer care, I get a call from their technician saying he will come, he doesn't end up coming as it was raining, I agreed and called up the dealer
one guy called picked and promised to get it done by Thursday before 11.
I called him uo at 11:15, he told me he is coming, he is coming, and I asked him when? he said he is coming from his home first thing to do was my installation. then I said u promised by 11 and now its 11:20, to that he said he comes only at that time, so I asked him does he report on duty at 12 and works till 6 ?

he yelled back and said, "oi please i[censored] want to cancel tell me, I will cancel, " and he was rude and arrogant. so I said cancel and I cut the call.

there after I got a call from the technician and he came and installed the d2h.

now I complained against him and I got a call to rectify from airtel but he is just not ready to hear and is talking to the airtel guys about something else.

I purchased a sim card for airtel prepaid mode from one town store on 06/06/2016 till now it was not activated the staff told yesterday that due to server problem it was delay and it was solved soon and again i contacted today morning at about 11pm they told that they will inform soon. Please activate number [protected] fvg b pardhasaradhi and also associated with your airtel post paid number[protected].