Airtel Complaints & Reviews

Dear sir/madam,

Kindly provide me outgoing call history & outgoing call number from 01.06.2016.

My prepaid no. Is[protected]

We contact your 198 toll free no. But not any response from your customer care advisor.


1. 1st advisor person show me balance deduct problem from message service.
2. 2nd advisor person show me balance deduct problem form not any service generate

Kindly provide me outgoing call details with proper outgoing call number.

Airtel Customer No.[protected], package Charge Rs. 5918.00 paid cash Recharge amount paid before due date 15.6.2016. But to my surprise no connection is received so far.Instead of connecting and serving the customer, purely businessminded advertisement being sent such as Plan changed to Mega 21 HD, daily charge is Rs 20.70 ie Rs 7555.50 an increase in Rs 1637.50 without our consent or convenience.Very embarrassing to note such a disturbed business approach from Airtel when service is expected. at the earliest. Just exploiting the customer when he needs service?????

Dear sir/madam,


I reside in konappana agrahara, bengaluru.
From the past one month i am frequently calling airtel customer care asking for the reason for data services issues.
3g /2g never works in any part of bengaluru.
Every time i complain, they resolve the issue in 2days. However, problem arises with in a week from the day issue was resolved.
I think airtel needs to look into their frequent issues and investigate to provide permanent solutions. I am fed up of calling customer care every now and then and thinking to opt for portability.

Thanks,
Aparna. P

Respected sir,
Very regretefully this is to inform you that last 6 years I'm a regular subscriber airtel prepaid mobile and airte internet. In evry 28 Days Rs125/- used to deducted from my main a/c automatically to provide me 1GB 2g Network pack. Three days before one message I used to get that Rs 125/- will be deduted.This time also I got the message on 11Jun'2016.But till date no deduction was made.
I request you to provide me internet immediately., ., ...M A HASSAN
mob. No. [protected]

Hi,
As per the instructions i received on call from Airtel Broadband customer executive,
I have submitted required proofs; Self attested Identity card copy and passport size photograph along with the Installation charge of Rs.1100 (refundable 500rs) to your agent on 13th June 2016, Monday. The agent who collected ID's informed the new connection will be done by 15th June(48hrs) from the day of submission of address proofs.
Username Vishnu Raj
Contact given [protected];email id [protected]@gmail.com
I haven't received response from the service number nor the agent after 2 days which was their processing time as I was told.
I have tried calling many times to the customer support number which they contacted me. No response is received!
The agent who collected the proofs from me is not even answering the call, and hungs up!
These are the following numbers;
[protected] (service number) [protected]
[protected] (agent) chickpet Bangalore

Frustrated with the customer service as of now even before
establishing the connection.
Request you to investigate and take actions asap;

Already mailed complaint to appellate.[protected]@in.airtel.com with the Lead number.[protected]
complaint number 69047236
Demanded my selfattested documents and amount of Rs.1100 paid refunded as early as possible. Incase of fail looking forward to go ahead with Legal actions.

Note: I here by would like to escalate this issue to the top level along with a filed FIR since I am not at all finding any interest from your team in contacting the customer after collecting the money.


Thanks
Vishnu Raj
[protected] (bangalore)

Hi
My Name is vishnu Raj.. I had recently applied for an airtel broadband in the number [protected] and an airtel excecutive named Karthik Mob no: [protected] came to me and collected Rs. 1100. He told that connection will be done in 2 days. when I tried to contact after 2 days, he was not picking up his call and i reached airtel complaint department to report this. They told the connection was cancelled due to feasibility issues. But I hadnt got any information about my money refund and the agent is still not picking up my call. I was really disappointed with the customer service offered by airtel and i want to get my Reffund of 1100 Rupees as soon as possible.. I could see a same complaint about the same agent here.

http://www.consumercomplaints.in/airtel-refund-of-money-and-threatening-by-execu...⇄

From this complaint, i came to know that these people are very dangerous and threatening their customers

Hi,

On 8th of june 2016 i called the vodafone customer care to enquire about mnp to airtel. I received a call a while after from a sales agent ‘anjali kumari (Param communications, okhla - [protected] - [protected]@gmail.com)’ who told me that the call was regarding the mnp enquiry done at the call centre in the morning. She said that the tariff plan offered are as follows : plan 399/month : 600 local + std minutes + unlimited data (1gb 4g and then unlimited 2g) + 300 national sms call charges : local airtel to airtel @ 20 paise/min, all other local calls @ 30 paise/min, all std calls @ 50 paise/min. They said they’ll be sending an executive when i decided to port to airtel. I submitted documents (Driving license, pan card and photograph) to a field agent who came on 9th june 2016 to collect documents and rs.250/- as security deposit.

I then received multiple messages from airtel regarding home verification (Which was done without any home visit), submission of request and forms to airtel, transfer of forms to vodafone and then finally a message saying the request has been rejected due to upc mismatch. The two numbers which were given to me by anjali kumari are now not available and the executive who had visited is not answering my call.

I am more concerned about the possibility of misuse of my documents rather than the money.

The executives at your call center are also of no help whatsoever.

Please provide a resolution. I have attached a copy of the receipt.

Rohit seth
[protected]

I have recharged (On [protected]/ prepaid/15-june-16 11:30 pm) of rs 9/- from paytm (Airtel confirms and texts trans id [protected]) of 25 mb 3g for 1 day, but 3g is not activating, (Fyi in my area 3g network available, crosschecked by my family member's working 3g network in same area), and its not 1st time, several times i have lost my money by recharging rs 51 night pack on this no, they are activating 2g for these short time 3g packs.

121/198 nos are wasting of hours of time and ultimately no response at night time, also [protected]@in. Airtel.com, no reply of mail

Highly dissapointed by the airtel mobile service provider, due to very poor signals in sector-11, rohini, new delhi from last 3-4 months. there is high obstruction during the voice calls through airtel. hoping for its correction from months, but there is no improvement. being in the capital, if the service is like this, i am doubtful about the country.

Sir, madam

I am narasimhan p s from chennai. My prepaid mobile number [protected]. For more than past 3 months i have been deducted rs.5 daily for a value added service called celebrity wellness mall which i never activated in the first place. No prior intimation was given to me regarding the activation of the value added service. I myself checked and deactivated the service today. 15.6.2016. The information was available only last 5 transactions and for last 5 days, rs. 5 was deducted from my main balance. When i contacted customer care, the person was rude and stated i would have clicked on some link while browsing so that the services would have activated. I have no idea of clicking any links regarding the value added service. Please check into the issue and resolve the same.
Thanks

Dear Airtel Team,

This bringing to your notice regarding your Airtel associate ( the way of speaking with Airtel customers) she is very bad and not giving any information properly, i am airtel customer from past 10 to 15 Years and more than 10 members is using airtel network, from past 45 days using this new sim card,

today i have done paytm recharge of 20 rupees and i have received SMS also, recharge done successfully but when i tried to call with this number not able to make any calls, then i called to customer care number 198

its very bad customer care?????????

Regards,
Srinivasa m
[protected]

My airtel mobile number is [protected]. On 14/6/16 18:43, a vas "airtel deals" was automatically activated on my mobile and rs. 35 was deducted from my balance.
I never raised a request to activate this vas.
So, i called customer care on 198 and asked the details regarding this transaction. They say that the system shows that i raised the request using internet ad and i confirmed the subscription by responding to a message.
In my defence, i didn't even use the internet data at that time and hence how could have i clicked on an internet ad. Also i never received a message for confirmation.
I directly received the balance deduction message from airtel and that is how i came to know about activation for the vas.
I immediately deactivated the service as i didn't want airtel to say that i used the vas for some time.

This has also happened to me 1 month back and then my money was refunded. But this time they are blatantly accusing me that i activated the service.

So, i request you to raise a complaint for the refund on my behalf as i have been victimized. Not only the balance deduction but also this act of airtel mentally harasses me.

On 14th June'16, I called up Airtel DTH Customer Care inquiring about future monthly subscription details, though my plan was due to expire next day midnight. The first line support executives disconnected my existing plan and rendered another plan with immediate effect without my knowledge. Spent more than 1 hr to understand why they have done this, but these people without the requisite experience of handling customer grievances started shouting on me (the Customer) which at last led to my extra expenses and charges.
Even I have made customer complaint on Airtel's website with my Customer ID and Complaint Number, no body bothered to atleast answer to my query.
I would like to inform that I have full proof in my support to take this one to legal action. I will be happy if some Company Representatives can speak with me after asking for my contact details and Customer ID number.

Hi,
i am vishnuprasad.
today 15/06/2016
ph no. [protected]
airtel activated a service itself, i did not requested for any service,
while using internet, and i stopped the service using IVR,
after stopping i called customer care and asked for refund of 25 rs.
but the executive did not respond well and did not refunded the amount.
Please help me with the issue...
Airtel is doing this for several times to me...
but this time they were not refunding the money.
and they activated services without my conformation...

they say the service is activated while using internet...
I don't want any those kind of services...

they were cheating the people all the time...

please take an action against them...

thank you...

I am airtel mobile customer since from long, my mobile number is [protected], i am a registered on line user, to-day when i check the airtel - my account,

Urprisingly i have seen some other person name and address is there in my profile.

Please take necessary action and correct the profile.

My personal details as follows
Name : c. R. Sridhar
Address : 6-8-1141, n. G. O’s colony, k. T. Road, tirupati.

Sir, on 27th May 2016, I had a discussion with airtel customer care executives, recording of that must be with airtel.
On that day I was told about airtel infinity plan, and that wynk music subscription would be free with this plan.

When one month got over, wynk is charging me money to download music, which would not happen if the subscription was free.

But on 15th June 2016, I again had a discussion with customer care executive of airtel, and was informed that this plan was valid till 31st March 2016.

I was cheated i am busy, call you later airtel by providing incorrect information just to sell a plan like this.

Please help.

I have replaced my airtel prepaid sim from one of the airtel shop on 11/06/2016 and the same is confirmed to get activated in four hours and really sorry to say that it has been more than four days and the same is not yet activated. Kindly find below the details of the sim:

[protected]u h-6

Hop located in a-3 janak puri

Regards,

Shweta
[protected]

Alternate no. [protected]

Hello sir,

I subscribed to a corporate postpaid airtel connection in sep-oct 2015. I was told in the beginning that the credit limit is 800 rupees and to have it extended beyond 800 rupees, i will have to deposit some amount. My monthly usage is approximately 400-700 rupees and so far i have made all payments on/ before due date.

However this month my usage as per the bill is close to 1900 rupees. Since this was beyond the usual trend i investigated and upon looking into bill and plan i found out that airtel has been modifying my credit limit once almost every 2 months. I have never been asked for the same and my consent has not been taken at all.

As per airtel's records which i checked at their kiosk in sector 10 a, gurgaon my credit limit was increased as per below,

31st aug[protected] rupees
12th oct[protected] rupees
26th nov[protected] rupees
16th jan[protected] rupees

As per the store manager at the above airtel store the company doesnt ask user to increase the credit limit. They do it as per their own operational policies based on below 2 factors.

1. If the customer utilizes his initial credit limit and continues to do so for 2-3 months, airtel increases the credit limit.
2. If the customer pays bill on time consecutively then the credit limit is increased.

In the above case i have never reached the usage more than rupees 600-700 its evident that #1 is not applicable.

If #2 is true, it means airtel doesnt expect customer s to pay bill on time and usual operation sees a lot of customer who dont pay pay bill on time. Obviously they don't enhance the credit limit for everyone.

I find both the explanations highly ridiculous and illogical. Credit limit acts like a shield that prevents one from using service at a point and being informed about the service expiry at certain limit. Company increasing the credit limit on its own to exploit the customer doesnt look like a healthy customer friendly service.

I need your opinion to ascertain if i can use the above fact to file a formal consumer case against airtel. I am sure this is not one of its kind scenario, and it happens very often.

I have decided not to pay the bill further since it might trigger further increase of my credit limit as explained airtel customer service behind the reason of credit limit enhancement.

My pre-paid mob. No is [protected] and it is having facility of international roaming. Now balance is rs. 2700.00 approx.
I have recharged it also for rs. 997.00 (For service rs. 997 30 mins free incoming, there after rs 19/min, tariff/min: [protected]@rs39, sms @rs15, [protected]@39p/10kb click here to know list of countries 30 days)

My transaction reference no.[protected] and date 08 jun 2016.

Now, i am in france and facing too much problem as it showing debarred.
Please open my international roaming so i can use it.
Thanks
Dharmendra singh

First of all i would like to acknowledge that airtel dth is one of the most expensive dth services in the country however that is not a concern for me. I have using their services from the past 3-4 years and honestly speaking i was never satisfied by their services even though i didnt want to change as i dont want to go through the hassle. Every now and then there was some unncessary charges has been implemented in my account. The biggest cheat just came a week ago, someone from airtel called me and told me about their new channel. He was such a crap kinda caller that i was not able to understand even a single word of what he was saying. Upon asking several times i got to know he was offering me a free service on channel number 361, i was half asleep and didnt want to speak however i tried my best. He told me its a free service by airtel dth. I still didnt like the offer and i told him not to activate that channel. He did it going against my request. Now i got a message on my mobile that rs 300 has been deducted from my account for the same channel. I tried calling them, with all due respect to them, i never heard a person speaking as senseless as airtel customer care executives. They dont even care about you, i was complaining about something and that guy was murmuring some 1980s hindi song. He was irritating me and unsurprisingly couldn't solve my issue. His senior called me after i called again and registered a complain, but the worst part is that even he disconnected the call in between. Now i am trying to reach them but my number is in their block list i guess. I wasted almost rs 50 by calling them (I dont have the care to use airtel sim after going through this torture).

I have a euro cup game today, i took leave today just to watch the match, i tried to recharge, airtel dth server is down. My tv is off due to low balance. And thanx to airtel and their useless customer care executives it will be wasted. Is there anyone who can help me do something against this giagantic of a company.