Airtel Complaints & Reviews

Address: Bangalore, Karnataka, 201301

Website: airtel

One of your representative Mr Ajay of airtel [protected] promised me that if I
took Rapid 1199 offer there will be NIL installation charges with unlimited
voice call. Accordingly I paid Rs.1200. as cash for the monthly rental of
1199. Now found out that I have been charged with installation charges of
Rs.1000. When I tried to contact him that he promised that it will be adjusted
in the next monthly bill but nothing I could able to see. He had also informed that he will remit the balance Rs.200/- to my account but so far nothing has been done. I have taken up the issue to the airtel customer care but they have not responded so far.
Please clarify why such false promises are being made to obtain a new connection from the customer and also there were waiver of 50% to 100% installation charges in Airtel website. Please look into the issue and to waive off the installation charges from my bill. Thanks

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Customer,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Oct 31, 2016

Updated by Krishnan KS My complaint has not been resolved yet.

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K

Krishnan KS

from Delhi, Delhi

Jul 3, 2016

My airtel dsl no[protected]_dsl and my airtel land line number is[protected]

Thanks and regards
Mob: [protected]

Reply

K

Krishnan KS

from Delhi, Delhi

Jul 15, 2016

Hi
Is this sift resolution Airtel indicated inmy earlier comments?

More than two months have been passed still could not able to resolve my issues. Customer service agent is calling again and again and asking what is the problem? asking unwanted things rather than solving the issues. Latest bill does not show anything about installation charges reimbursement.

Why the customer needs to be harassed? The agent is keep on calling doesn't solve the purpose!

Reply

K

Krishnan KS

from Delhi, Delhi

Jul 22, 2016

Hi

Air tell again trying charge more amount without my consent. Still not able to return the installation charges as promised.

Further, Yesterday I have paid for my last monthly bill ending 12th Jul'16. My current plan is 40 GB per month (Rs.1399/-). Till yesterday my usage was 20 GB and 20 GB was unutilised. To my astonishment my GB limit has been increased to 40 GB without any purchase by me.

My account No: [protected]
My landline/Mobile No:[protected]_dsl

Please revert back to my plan. I do not want any amount increase in my bill except my monthly plan. I do not want any extra amount to be charged by Airtel without my consent.

Regards
Krishnan

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Address: 481331

Dear Airtel,

Please reactivate my Sim Card with Number - [protected]
I did not use this number for more than three month now.
and change if 4G please.

kindly reactivate it as I need to use this number urgently

Regard
Sandeep Soni

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Address: 605005

Website: www.airtel.in

Fashion and glam mall and follo celebrities services are activated without my knowledge.

Received following 2 message from airtel

Message1:
Fashion and glam mall service has been [protected]@rs5.0/day. Txn id n[protected], 25jun16 11:46. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Message2:
Follo all week service has been [protected]@rs35.0 for 30days. Txn id n[protected], 30jun16 1:00. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Airtel... Total fraud!! They are not willing to refund money for services i have not used. Highly unfair trade practice. I see lot of complaints on this paricular topic. If its not refunded i m planning to file a law suit.

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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T

T Rex

from Nellore, Andhra Pradesh

Jul 2, 2016

Similar issue with me as well:

FOLLO celebrities service decuted rs 60 through some non deliberately clicked URL as per customer care.

Lets check some TRAI regulations to file a complaint to deduct money without user consent

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Address: 400101

Dear sir,

I would like to bring it to your notice that the customer service provided by your company is pathetic.

We had both airtel and mtnl at our residence. On 24th june 2016, we decided to just keep one of the landlines and choose airtel over mtnl considering your company would provide a better customer experience and i changed my monthly rental plan to a higher plan of rs.1, 299 (8mbps 60 gb) and also requested for parallel line to be able to use landline.

Though, your technician visited on 25th june 2016 to add parallel lines, however we have noticed fluctuating broadband speed (0.6 mbps to 6 mbps) and frequent disconnection and disturbance in the landline.

The connection is mostly used by my parents who are senior citizens and they find it very difficult to use your unreliable service.

Immediately, i again raised a complaint on 25th and since then no one has turned-up even after making reminder calls every day. Either your customer care executives say the technical team will call back within 2 hours or they say the technician would visit within 24 hours.

I think we have done a blunder by switching to airtel from mtnl as the services of airtel are very unreliable.

Complaint nos.: 69416100 / 69457644

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 30 June 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi, 110085

Dear sir

Subject:- complaint regarding not giving security cash back and rs 599/- plan as commited for airtel broadband internet connection. Tel no[protected] in name of mr. Krishan singla

Sir i have inquired on just dial for airtel broad band connection.
Mr. Nandlaal harigola contacted me and said that he will do the need full.
Other executive from airtel named rahul also visited my residence.
Mr. Nandlal committed that he will give handset with this connection free of cost and will refund security amount rs 1000/- in coming bills as rs 100/- in ten bills.
He also promised to give me rs 599/- plan after two months. After finding his offer good i decided to take connection from him.
All of these commitments can be heard in the recorded audio file.
After installation i contacted mr. Nandlaal for the instrument but he is not attending
My call. I had contacted area manager mr. Arun jain and what's app the audio file with complete details. Mr. Jain assured me that he will complete his employee commitment. After several mailand calls they provided me instrument. Now they are saying that i am not eligible for the cash back of security and they also don't have rs 599/- plan.
I am very disappointed the way airtel executives are behaving. I was not aware of the fact that airtel sales team is taking cheap ways to hit the sales target. These fraud commitment will harm such a huge company.
Please find the attached audio file and photo id of mr. Nandlaal harigola.

I want solution of this problem please help me.
I have the audio recording of whole conversation please send me your email so that i can send you.

Regards
Krishan singla
[protected]
[protected]@gmail.com

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Mr. Singla,

This is with reference to your post dated 30 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 631003

Website: www.airtel.in

I was using my airtel sim for past 9 years and never over drafted my account. On some work i traveled out of india and not used the sim for 90 days and suddenly i got an sms saying my sim will suspended as i didn't use any outgoing call/sms in 90 days period.

I contacted customer care and they told if i keep balance of rs 20 in account they will deduct 20 rs and account grace period will be extended for 30 days. I immediately recharged with 230 talk time and thought my sim wont be disconnect. Very next day sim was blocked for no reason then what was purpose the customer giving some suggestion and is that customer rep not having knowledge or airtel's fault?

I read trai policy 90 days period if no outgoing sms/call/data usage the sim will be blocked but within 15days if we recharge 20 rs.In account the service provider should reactivate the same sim. Customer rep was not ready to listen to me.

Finally, customer care guy told me to submit same proof at india and get the sim. I arranged something and asked someone to submit all proof to nearest airtel showroom and they told its not possible to do for a deactivated sim and its applicable only for blocked sim.

Again called customer care and they told policy is there. I should go anywhere and check but they not ready to give proper response as my sim deactivated and they saying no way the call going to be useful them because my sim blocked. What kind of response??

I never written complaint like this but i am so disappointed so someone new to airtel should never choose their service and its a wake-up call to new customers who think airtel will do best for customers.

Thumbs down airtel!!!

Jul 7, 2016

Complaint marked as Resolved

This has been resolved now.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Customer,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 08, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 June 2016.

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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B

Balaji_R87

Jun 30, 2016

My airtel number [protected]
Alternate contact[protected]

Reply

B

Balaji_R87

Jun 30, 2016

My number [protected]
Alternate contact [protected]

Reply

B

Balaji_R87

Jul 1, 2016

I was using my airtel sim for past 9 years and never over drafted my account. On some work i traveled out of india and not used the sim for 90 days and suddenly i got an sms saying my sim will suspended as i didn't use any outgoing call/sms in 90 days period.

I contacted customer care and they told if i keep balance of rs 20 in account they will deduct 20 rs and account grace period will be extended for 30 days. I immediately recharged with 230 talk time and thought my sim wont be disconnect. Very next day sim was blocked for no reason then what was purpose the customer giving some suggestion and is that customer rep not having knowledge or airtel's fault?

I read trai policy 90 days period if no outgoing sms/call/data usage the sim will be blocked but within 15days if we recharge 20 rs.In account the service provider should reactivate the same sim. Customer rep was not ready to listen to me.

Finally, customer care guy told me to submit same proof at india and get the sim. I arranged something and asked someone to submit all proof to nearest airtel showroom and they told its not possible to do for a deactivated sim and its applicable only for blocked sim.

Again called customer care and they told policy is there. I should go anywhere and check but they not ready to give proper response as my sim deactivated and they saying no way the call going to be useful them because my sim blocked. What kind of response??

I never written complaint like this but i am so disappointed so someone new to airtel should never choose their service and its a wake-up call to new customers who think airtel will do best for customers.

Thumbs down airtel!!!

My deactivated number - [protected]
Alternate contact - [protected]

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Address: New Delhi, Delhi, 110007

In delhi airtel iptv shutting down from 31st july making many users in delhi forcefully shift to dth platform. If we don't want to continue with airtel dth from iptv and new dth or other iptv cable service will result in major costs. Now if iptv is shut down then we want refund of all initial charges which will be required to be paid to a new vendor of services. Or give same plan

Anand [protected]

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Anand,

This is with reference to your post dated 30 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Anand,

This is with reference to your post dated 30 June 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 600032

Dear Sir/Madam

I need my call history details of incoming and out going calls of my number [protected] to my mail id Pravallika.[protected]@gmail.com immediately please.Its a kind request send it to my mail id of May month

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Website: airtel.in

Dear sir/ma'am,
I recharged for 4g internet data after checking airtel's website about the 4g coverage in our area (Pin 125055).
But I'm unable to use the data as the 4g network is weak. Why don't the company allows to use 4g data as 3g while it does the same for using 3g data as 2g.

I would really appreciate if the company allows me to use my data in 3g network.
I'll provide my phone number later.

Sep 7, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2016

Airtel Customer Care's response Dear Sandeep,

This is with reference to your post, dated 30 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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S

Sandeep_15

from Shimla, Himachal Pradesh

Jul 1, 2016

@Airtel_Customer_Care

Required details are mailed to the given email address.

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Address: Lucknow, Uttar Pradesh, 226001

It is really annoying that the our DSL is not working since June 22, 2016 & we have been regularly following up at the call centre everyday & at times thrice a day. BUT till today NO Concert Step has been taken. Our SR No is 69304058. Also this is a commercial connection & b'cos of the massive Down Time we are facing a lot of HARDSHIP & FINANCIAL LOSS. IF THE SAME DOES NOT GETS OPERATIONAL BY TOMORROW AFTERNOON, THEN WE WILL BE COMPELLED TO TAKE FURTHER ACTION.
So I would request for a solution
Land Line No - [protected]
email - [protected]@yahoo.com
M - [protected]

Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Mr. Kapur,

This is with reference to your post dated 29 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 05, 2016

Airtel Customer Care's response Dear Mr. Kapur,

This is with reference to your post dated 29 June 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 400092

Compliant ref no. 69993574 dt: 25th june 2016
Compliant ref no. 70029152 dt: 26th june 2016
Compliant ref no. [protected] dt: 29th june 2016

The internet is very slow and at time there is no internet at all. At the time of writing this compliant dt: 29/06/2016 0928 pm, there is no internet. The dongle does not seem to be working at all. Airtel people called to informed that some technician will come and will resolve the issues still there are no sign of any technician coming to our house.

The company is cheating its customer and is charging for the services they are not providing.

Repeated calls has been made to the airtel customer care. No one seems to be bothered to listen to my compliant.

The services are hopeless.

I seek your intervention to resolve this issue and claiming suitable compensation from airtel.

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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V

vardhanrohan_3003

Jul 1, 2016

Email has been received from Nafricahamed A generating another reference number !!!
.
I am really sick and tired of just getting compliant reference numbers with not sight of resolution of my problems.

Your team will just call and close the compliant number and then again a new reference number is issued what happened to my earlier complaints :

Compliant ref no. 69993574 dt: 25th june 2016
Compliant ref no. 70029152 dt: 26th june 2016
Compliant ref no. [protected] dt: 29th june 2016
Compliant ref no. 70101473. Dt: 30th June 2016

We are just waiting from 23rd June and still the problem is not resolved. Why these complaints are not addressed

In your mail you have mentioned to write to you and remind you for the pro rata waiver.

why not put reminder in your system for waiver. What waiver are you referring to. Is it just Few free airtime ???

Treat me as your customer and not your employee or your servant.

So no bill payment until the matter is resolved and adequately compensated.

Reply

V

vardhanrohan_3003

Jul 10, 2016

Akanksha Singh,

The problem did not get resolved until recent, how come you are saying the matter is closed.

Please refer to my various compliant reference . Also what about the losses incurred by me due to non availability of Internet.

What about the non availability of internet all these days will this be billed to me .

Rohan Vardhan
+[protected].

Reply

V

vardhanrohan_3003

Jul 16, 2016

Still no sign of internet connectivity . Please note that I am not going to pay the bill for Jun-July 2016.

Reply

V

vardhanrohan_3003

Jul 24, 2016

Today i received a Bill for the month of June and July and the Archana from Appellate authority called up and said i must pay this bill and then only they will cancel the services. Airtel is thinking the Subscribers / Customers as bunch of fools and Airtel is asking me to pay for the services that was never provided . Since 23rd June 2016 there is no internet and still they are generating the Invoice.

The most funny part is today i received the Airtel Bill and also i received an automated messaged from Airtel stating that 50% of the data has been used.

I did not use the internet and still their system is showing my data usage.

Airtel must pay for the mental agony, irreparable financial loss and compensate for the investment made in the purchase of dongle.

Shameless Airtel is forcing me to pay the Bill and wants to Profit out of me.

Definitely, there is no question of continuing with Airtel, any more with this forth grade services.

My complaint need to be suitable addressed

Rohan Vardhan
Sudhir Vardhan
+91 [protected]
+91 [protected]

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Address: Ahmedabad, Gujarat, 380006

Website: Airtel recharge

[protected] recharge done on this number
But credit has received
A/c shows '0' balance
Plz look into the matter at the earliest.

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Address: Bangalore, Karnataka, 560098

Dear Team,

This is regarding our Airtel 4g Dongle connection which we bought from an Airtel agency called Nalanda Data Services Pvt Limited (nalanda.[protected]@airtelworld.com) in Rajaji Nagar Bangalore. The plan was advance post paid rental plan. When the agent Mr. Devraj (devarajnt.[protected]@gmail.com) came to our home for setup on 11/04/2016, we paid Rs. 4433, which is a 3 months advance payment. We just got to know from Airtel customer care that we have not paid any bill since we bought the connection. This is a complete fraud from the agency. Now we have an outstanding payment of Rs. 8522.73 which includes pending payment and interest + fine. We also found out that they have moved from the address that was provided in the bill.

Please see the address of the company that is in the bill :

Nalanda Data Services Pvt Limited
No 182, 2nd Main, 33rd Cross, 2nd Block, Rajaji Nagar, Bangalore - 560010

We would like get some help regarding this matter and we want to take it up legally and see if we can get some justice regarding this.

Thanks
Rakesh. P

Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Rakesh,

This is with reference to your post, dated 29 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Rakesh,

This is with reference to your post, dated 29 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Address: Kasaragod, Kerala, 671124

From:
Husainar Mahshad E.K
mobile: [protected]
circle:Kerala
email: [protected]@gmail.com

I have recharged for rs 179 on 20/06/2016, for Internet pack, before recharging i was checked special offer in *121#, i seen there a special offer forrs 179 1 GB 2g data + 1 GB 4g data, so i recharged, same offer seen on airtel app also, while recharging, for confirmation i also checked from retailer, and also has same offer, i got a message from you, i attaching screen shot here, but i didn't get 1 gb 4g yet, only got 1 gb 2g, i waited 1 week .. after i called to customer care, on 27/06/2016, they said there is no offer for me on 20/06/2016, it was expired.. if it expired then how i get this offer message? and special offer alert..? are you trying to fool customer?

i mailed to your customer support with screenshot, they are told same...there was no offer... my complaint reference id CBNRD[protected], CBNRD[protected] so i need to know whether i get remaining 1gb 4g data or not..? if not can u tell why did u cheating me for giving this fake offer..?
So i kindly Request you to take a positive action, otherwise we lose a trust of airtel.

Regards
Husainar Mahshad E.K

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Mr. Mahshad,

This is with reference to your post dated 29 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Address: 625009

Website: Airtel

Fashion and glam mall and follo celebrities services are activated without my knowledge.

Received following 2 message this morning from airtel

Message1:
Fashion and glam mall service has been [protected]@rs5.0/day. Txn id n[protected], 20jun16 10:55. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Message2:
Follo celebrities service has been [protected]@rs90.0 for 30days. Txn id n[protected], 29jun16 11:54. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Airtel... Total fraud!!

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Karthik,

This is with reference to your post, dated 29 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Karthik,

This is with reference to your post, dated 29 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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View replies

K

ksk_complain

from Bengaluru, Karnataka

Jun 30, 2016

+1

The same thing happened to me today. Called up the airtel customer care and cancelled the service and raised a complaint. Airtel is definitely hand in glove with these service providers.b They are refusing to tell me how it got activated.

Does anyone know the escalation procedure in the telecom department side.

I am sure many people would have ignored the sms thinking it is a typical airtel advertisement and will realize it only when thier balance runs out.

Reply

K

Karthik Babu DB

from Mumbai, Maharashtra

Jun 30, 2016

Akanksha Singh,

Thanks for your quick response.

How to check Airtel account number for prepaid number?

Thanks,
Karthik Babu

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Address: 612204

Website: Airtel

Dear sir i was working in u. A. E. I am regular customer of airtel. I use the sim in dubai. For sms.. But after (6month) automatically disconnected. 3rd time like this happen. So i not able to receive my (Otp code & some compay alert, bank alert) please take action to this kind of problem. My number now again disconnected. Mobile no ([protected])
Thankyou. By. S. Kumaravel

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 29 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Jul 07, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 29 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Thane, Maharashtra, 400603

Website: Airtel Dish

Hi,

My Airtel Dish is not working from June 19, 2016. I have raised the complaint on June 24, 2016.

From them i am calling them everyday, but they just say it will be done today EOD.

They just give me some numbers to call which eventually nobody answer.

I am loosing my Validate day's along with lot of mental torture.

Please look into this, as this is happening for many customers.

Thanks

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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G

gupta_919

from Bengaluru, Karnataka

Jun 29, 2016

Following are my complaint numbers :[protected], 52849734, 52866518, 52900967

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Address: Ranchi, Jharkhand, 834001

Respested Sir/Madam,

I am a user of Airtel cellular services. on 16th April i had got my number([protected]) transferred from post paid to prepaid, but my services did not resume due to some issue and when i contacted the customer care i was told that i had to visit the airtel office from where i had got my number ported. But at that time i was out of station so could not get there. Here when i returned back to Ranchi i got there on 7th june and they told me that there was some problem with tele-verification and issued me a new sim card of the same cell number-[protected]. The incoming call facility did resume afterwards, but the outgoing facitilty has not yet resumed. It has been 22 day and have visited the airtel office at Hari Om tower, ranchi for numerous times during thi period. Everytime the official told me that the problem will get shortd out in the next hour or the very next day. But even after so many complaints with them it hasn't resumed yet.

Kindly look into the matter and help me with it.

Thanking You,
Your Faithfully,
Aditya Vaibhav
contact info: [protected]
aditya.[protected]@gmail.com

Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Mr. Vaubhav,

This is with reference to your post dated 29 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Bangalore, Karnataka, 560075

Website: WWW.AIRTEL.IN

My number is "[protected]" my name is hoysala airtel is cheated me with their 4ghotspot device which is worst in all aspect, with pathetic network.
Also, in new tippsandra branch executives are really irresponsible.
Dnt even know how to resolve issues..
I wish airtel should close his doors across india very soon.

Note : hello airtel better close your doors instead cheating people..

One more thing.. New tippsandra branch dnt even have one landline number to contact them such a shame about fraud airtel

Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 June 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Mumbai City, Maharashtra, 400706

My Airtel number is [protected]. I ported into Airtel in December 2015. Airtel activated a VAS pack without my consent on my number on the 29th of February. I was paying all the bills on time in good faith. Today I called the contact center and realized that they have been overcharging me to the tune of Rs. 350/- every month for the last 4 months! On my protest they say that they can waive off the charges for the current bill but not for the previous bills as I have already made the payment. In short I am being charged for having trusted Airtel to bill me correctly. Airtel owes me Rs 350/- x 4 = Rs. 1400/- They are willing to refund only Rs. 350/- Is this fair?

The plan does not mention anything about VAS. Screen shot of Airtel SMS attached.

Regards,
Hareesh Kumar
[protected]

Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 29 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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