Airtel Complaints & Reviews

Your 3g, 4g service is full of crap, i dont even get a stable 3g connection in pune hinjawadi phase 1.. You can't browse seamlessly and viewing videos is a nightmare and it really sucks.. And don't even think about 4g..
Stop about 4g in remote areas, it sucks... Improve your service!!
Please stop boasting yourselves with adverts and concentrate on providing value service to customers!!
Thanks,

Hi,

I have done recharge in my prepaid airtel number is [protected] of 259.it's 3g recharge and after 10 mintues my prepaid number has converted in postpaid number because I have already applied for prepaid to postpaid portability 11 days ago.But accordingly to airtel prepaid to postpaid portability conversion tym is 7 days but I am not getting any response till today.So I made a internet recharge in my prepaid number for further use but doing this suddenly after 10 mintues it's converted into postpaid.So I talk to airtel executive for transferring this internet recharge into my postpaid account.Since both account number and company network is same it's only portability feature but that guy denied to do this because according to them it's company policy.So why it's couldn't happens.Because both are the same company number is Airtel and it's only portability feature them Why...I can't getting my money, my recharge amount in my same number.It's very wrong policy of airtel company.They are making fool to customer and public. Plz do something...

I received the following message from am-airccm:
"thank you for contacting us. The reference no. For your airtel mobile [protected] is c3gsp[protected], registered on 26-may-2016 16:55. We will update you by 30-may-2016."

The problem is i never registered any complaint and the number is not mine. Whoever gave my mobile number for registering the complaint may be trying to fraud or maybe it is a mistake.In any case, there should be a system to verify mobile numbers so that this facility is not misused and fake complaints are not registered, and the people who own the given mobile numbers are not troubled.

The outgoing service of my airtel mobile number was blocked from yesterday(25th May) for the non-payment of the linked mobile number . The payment was made through cash to the executive directly by 25th May evening around 5 PM and I was informed that the services will be resumed within 4 hours. But even after 24 hours the services was not resumed and when I tried contacting customer care(Okkiyampet, Chennai), I didn't get a proper response. The reply was in a very harsh manner and after that the customer care representatives are not picking the call from my mobile. Then I tried from a different number and asked representative to connect to their higher authority, they disconnected my call again. I am not at all getting a proper response or details.

We had requested for a new broadband connection @ chennai patinapaakam sales
Office @ [protected] and a person named mr. Vasanth had come to collect rs.1000
From us on 10th may promising we would get the new connection within 3 to 5
Days. It has been 15 days since we paid the amount. Before registering we asked
Them to check whether connection can be given to mogappair west and they said
It can be done but now they are telling port is not available and need to set
Up one that too after we calling them a couple of days back.

Henceforth we wish to cancel the airtel broadband connection which has a very
Poor service department.

Please immediately refund our amount if not i would escalate the issue to the
Higher authority.

Serial no. (Of the crf ind) : tnpc776346

Airtel 4g dongle was meant to be taken after three days of purchase of dongle according to the "trial period offer". Security amount of rs. 2300/- was taken at the moment of purchase and was meant to be refunded after the trial period is over. But now it has been more than a month, service providers haven't refunded the money in spite of constant reminders given by me. When i used to call them to refund the security, they used to make false promises of collecting the device and refunding the money; but they never used to come which led to frustration. I also visited airtel service center but still the problem wasn’t resolved. This led to harassment.
Remedy
I am here in chennai for few more days from now, so i want immediate collection of device and refund of security fee rs 2300

I did my recharge for airtel dth cust id-[protected] on 9th may, for rs. 320 in the night around 10p. M. However, as per the customer care the amount was approved at 00:01a. M. Later that night.
I have already mentioned quite a no. Of times to the customer service that my no. To be registered is [protected] only, but some other no. Has been registered on which your team claims to send messages, and that no. I don't even possess. The transaction message was sent on that no., as per the customer care.
I was denied of rs. 15 cashback and rs. 15 penalty was also deducted as disconnection maintenance charges. However, the fact goes that i recharged before the expiry date. If the transaction amount is reaching the next day, that too at a 1 minute delay just at 00:01a. M., then its a technical error, not a delay by the customer side. Also there was no message on my phone at what time the transaction took place, so i am just agreeing to what is being told now verbally. Also any penalty deduction happens only when services are suspended, as per the rules told by the customer service itself manyatimes, but my services were also not disconnected.
It has already happened once that i had suffered rs 30 loss, around 2-3 months back, when 1st any wrong date of recharge was shown in your server, and then upon interrogation the correct date was found, so adjustment was made. It has happened the 2nd time within a few months. Please refund the rs. 30 amount and also just keep my no. [protected] as my registered no. So that i can get a message when the transaction is done.
For any further queries contact me on [protected] or at [protected]@gmail.com

I went to Thailand on 11/05/16 with my Airtel No. Neither I hv activated International Roaming nor I selected the network manuaaly. When I opened my mobile I got the network. But it was not intimated that I will be charged Rs 99 as rental for dat. I got lots of sms from your end except intimation. I also took vodafone and I didnt get network as I havent activate it.Without info how u can charged that.Its a cheating.Plz refund.

Dear Deepali,

Thanking you so much for your email.

Last day when I had conversation with you you were simply not understanding a simple thing which completely your email says in written. You said 'I have not paid for my march bill which was completely wrong I was again and again told you that I paid that amount separate than this transaction.

The simple common sense which was missing in our conversation(from your side) was that you are not ready to listen just saying what my system says now in this email your system says I paid thrice
1 ====april 23
2==== may 1
3==== may 2
however you were again and again arguing that I haven't paid anything before may 1 and you again and gain forcing on words that my system says now she your system says how bad customer service you people give.

My complained starts now 1 your staff should have the knowledge to read your own system you didn't see my transaction.

complained no. 2 Charged my card charged once in a single transaction from my card see what my bank have to say about this transaction below.
01/05/2016 BHARTI AIRTEL LTD GURGOAN 880.00 Dr


It was in one go. I'm not mad that I'll visit again and again your useless pathetic store. only open to create problem for Airtel customer.

Inline image 1


If Airtel have little but courtesy for their customer refund my money and close my case.


You know guys I was using your corporate plan i can imagine how you treat your normal customer that's why I haven't recharged my number [protected]

I have been following up with Airtel for replacing 4G hotspot battery which is in a very dangerous condition right now. It's completely bulged and if i try to charge it may even blast and cause severe damages. I first walked into an Airtel store in RT Nagar in April to enquire about it. They were not even ready to talk and asked us to call customer care. I called up customer care from that store only but they said they do not know what can...

Hi. I'd registered for airtel broadband internet connection in shri nagar, chokkampudur, coimbatore. It's been almost a week since my request was put and i paid the connection charges of rs 1000. However, the technicians refuse to install the connection despite my repeated calls. The service agent mr. Ramesh from airtel coimbatore is so unresponsive and doesn't answer to my calls. When i wanted the new connection he would answer to even my missed calls, but when ut came to delivery of the service nr ramesh did not so much as care to even pick my call. Worst service.

Fed up, i applied to cancel my connection request and asked for the redund of inr 1000 that i had deposited. Airtel asked me to send a snapshot of my passbook on their whatsapp number which i did. I was told that my refund request is being processed and i should be able to get my refund in two days.

It has been more than a month and despite my repeated calls and enquiries on their whatsapp number i have not gotten any response.

I regret the day i decided to choose airtel broadband. They have been a pain eversince.

Dear concern,

this is really serious issue i am facing now, i am getting call from a airtel number from bihar ([protected]) and asked me that my debit card expires and give me your debit card number, i told him i will get it verified by my bank, then he started abusing me on my mother and sister . i do not understand how could you guys give the sim to such kind of people who does like this and misuse the sim . have you guys properly verified the persons identity before activate his sim number ., the another number i am getting call is again from Bihar who abused me [protected].


if you guys will do like this just to improve your sales by giving sim to fake people i am serious about it i will take action on you .because i do not have other option and can not take it more .


this is my sincere request to you to solve this matter and give me the detail of this number i will file a police complain on his name, or else i will hire a lawer for this and take suitable action against him .


Regards
Satya
[protected]

Sir
Today i recharged via my airtel app on my number with 200 rs. It was showing ftt (Full talk time) of rs 200 on browse plans. So i did and got only 170.67 rs. This ftt showing for all my airtel number and not in special offer. So i complained on customer care number but they didn't replied well. And try to confused me with different answer. And it's not first time so please do something about these frauds. I have there call recording and snapshot of my airtel app plan as well.
Thank you.

I am working from home and every time I make a call or receive a call I cant able to continue the call for more than 1 minute, it either get distorted or disconnected. I complained to Airtel 3-4 times but they never responded or resolved my issue. Whomever makes a call from my apartment have this issue, so its certainly not an issue with my airtel number but an issue with the range provider itself.

It's a platinum plan of 199, as i have used the data which as given to me, probably it as less than data which i have used for the given, although you people have exceeded my bill as extra amount, as a reputed company named airtel don't you have minimum common sense for showing that bill on my account, kindly process my complaint asap and make sure to resolve it as soon as possible

After a heavy windstorm in Hyderabad my DTH is receiving no signal.I understand there could be some delay in restoring the service. But the so called reliable brand AIRTEL is not able to do anything even after 6 days.

The worst part is the way the situation is handled. I have been making calls to their ccare to get the same response. No one seems to know what is going on.
And there is no follow up either by technical/support teams. The direct no. of Area managers to expedite the process seem to be hoax, coz no one care to attend the calls on them.

I was a fond member of airtel. But it seems these unreliable service and poor customer service push me to rethink.

Compliant no. 51863542 and Delay in Service [ domino ] no.51911782

Dear sir, since last 45 days in my residence area at - south street, thirunallar, karaikal (609607) airtel mobile calls are dropping, mobile signal is fluctuating so, not able to call/message others. Please resolve network problem in my area. Myself having three airtel connections but today i have also bought other company sim and lot of people of my area are buying other company sim. Resolve the problem asap.

I was in a assumption that airtel is a customer centric company but am wrong. I had many problems with my number [protected] but the way they were dealt made me to be with airtel but now I don't think that being with airtel will be a good decision. I want to close my numbers and need a refund for what ever balance is available in the number [protected] and I have paid 130 rs for [protected] which is not yet been activated even after 3 days. I have not taken the sim [protected] from any third party retailer it's been taken from airtel shop at radhika ecil. They have asked me for documents which I gave after checking them he gave me the sim and took 130rs from. Today when I visited he said document was not clear so I gave my drivers licence which staff of airtel took a xerox asked me to sign and promised me that by 9 pm today your number will be activated. Always false promises made and given by airtel. Am fedup of these false promises so I think instead of arguing writing mails tweets it will be a good decision to leave airtel and look for a different network provider who will provide me better service at the least no false promises. My last and mail with a humble request is please take your sim cards and refund me the amount what ever is available as a balance in both the numbers am not interested in being with airtel at any cost now I have made up my mind. So please I hope airtel will honor my decision and let me go by refunding the amount. I have attached a screenshot of present status of [protected] so please honor my decission.

Regards,
Shaik Nizamuddin Hyder
[protected]

I am using Airtel CUG 299 corporate plan for long back and the plan was changed to 399 plan without my approval.

After sending an email and discussing with the Airtel Support team, they said there is not going be to any change to the existing plan and reverted additional money charged on my bill. But again this month they moved me into the 399 plan without my notice and charged in the bill.
I have all this communication in my emails and can share with any team to further discuss and solve this problem.

This is not a fair practice by the reputed organization like Airtel and lot of time waste to the consumer to discuss with the support team always these sort of issues.

I want to retain with my earlier CUG plan(299) only as i dont' want to spend more money on my plan where it is not relevant to my need.

Its not my personal problam
Its our strret around 5 km area this problems feel .
Data on kar na par v pn nahi hota ha internet or bohotvdar bat hota ha or acnak cut ho jata ha
Or special call ma v
Ak ko call karu to dusro call lag jata ha
Hamri yaha bas airtel ki raaj ha i mean popular network ha
But kuch dino sab log parishan ho gaya ha
Or idea ka sim khrid ka use kar raha ha
Ma customers care sa v bat ki wo meri complaints 4 bar li butvcall back nahi aya nahi solucation
So plzzzz kind information do something
At govindapur
Post. Laxmi pur
Dist ganjam
Pin 761003
Near kit clg
Odisha
Plzzz sar plzzz