Airtel Complaints & Reviews

Have taken a new High Definition Set up box, On subsequent recharge they are deducting Rs.15 calling it as Idle Maintenance Fee. They claim this charge is idle maintenance fee for customer charge after due date. Though I have paid for the Set up box, Installation and dish, I am not sure what kind of idle maintenance they are doing on my set up box. With a week of delay they charge 15 bucks for maintenance. These charges are not explained to me before selling me this product.

My experience with airtel:
—
History:
I was a happy mobile, broadband customer in bangalore with airtel for many years.;suggested airtel to many friends.
So i wanted landline also from airtel.

Experience:
23-apr-2016
I called customer care telephone number and requested for
1) a plan upgrade from 899 (8mbps+15gb limit per month) which is old to 899 (16mbps+30gb) which is a new scheme.
Customer care reply:
The scheme is not available to existing customers. It is 899 (8mbps+30gb) for existing customers.
I: ok please upgrade the plan
Customer care after some time: land line is required for a plan upgrade in that oradband connection.
I: ok enable landline. And give me a 99 toppup for landline to avail india free calls.

12-may-2016:
Customer care: it is only 999+40gb option possible for an upgrad for existing customerse, not for same 899.
I: ok make it 999+99 plan with landline.

15-may-2016
Existing broadband connection is disconnected by airtel themselves without any clue on what and how long.
I: raise complaint and get reference number that not working

Till 19-may-2016
Customer care: we are coming /we are confused by request for landline and complaint for not working

19-may-2016
Connection is rectified by a field engineer.

20-may-2016
Again broadband stopped working
I complained to nodal officer and appellate authority to get some help. No reply.

22-may-2016
Customer care: due to a back end port issue, landline is not possible to give you. Sorry for inconvenience caused. Please apply new connection.

I complained to nodal and appalette authority to ask landline and plan upgradation. They said backend limitation.

I raised a cancellation request of connection and noted down request number.
Customer care: someone will call you to initiate cancellation in 48 hrs.

Till 25-may-2016
No one called.
I: what happened to this cancellation request?
Customer care: that was a reactivation of connection request not a cancellation request in the system.

I raised another cancellation request.

26-may-2016
Customer care calls me and offers to cancel the connection from this day.


From that every day atlas 2 people call me from airtel and telling that we will resolve your landline enablement and plan upgradation. And it was a mis communication happened last times. Deeply regret your inconvenience.
I told i don’t need connection. Please credit 1000 rs initial deposit in my account because i will need to pay it for new connection.
Airtel sales team: in 5 mins we will credit the 1000

After that: no news

Conclusion:
If we are happy custome and want more service from airtel, airtel will try to cheat us in greed for new connection’s installation deposit money of another 1000 rs. They are making the nodal authority and appellate authority (Mandated by trai for consumer rights protection) scapegoats.

Outcome:customer run away from airtel

My name is solomon raj. I am using airtel dth (Hd) customer id : [protected] since more than 3 years. My dth stopped working (No signal - amber light on setup box) since 20th may'16.
I have called your dth customer care numerous times and seems no one is bothered to resolve the issue.
Every time i call, getting a response, we are escalating your ticket, but nothing happens.
I have requested for a site engineer to check the physical connectivity of the dish antenna, but none of you representatives helped me even though i agreed to pay the charges

This is really annoying me that i am with out service for more than a week and you continued to charge me every day.

The sad part is customer care advisers disconnected my call thrice. This level of service is unacceptable. I am exhausted calling your customer care and waiting on the line for long hours..

Today i called ap nodal officer number[protected] that is again connecting to customer care

I had recharged for rs 298 on the 30th may (Today). I got confirmation that recharge has been done and also my bank balance us deducted. But there is no recharge credited and also the 298 offer is falsely shown in the app and the message i received.

Recharge done on 30-may-16 12:07 pm, mrp:rs298.00, pf:259.26, stax:rs37.74, talktime:rs1.00, balance:rs0.39, transid:067567, benefit:550mb 3g/4g & 9500 local+std all calls secs for 28 days. Dial *123*11# to check data balance & *123*230# for voice balance

Hi, I am using Airtel Broad band from past 8months. From 20th of May my Braoband connection got disconnected. I have given several complaints to Airtel 12 executive. Every time they give false coomitiments on rectifying the issue but nothing happened yet.. It's been 10days now. I have also written mail to their customer service in reply they said issue has been resolved.. This is worst service ever from Bharath Airtel.
Airtel is no more looking into customer service they got enough customer they are least bothered about the solving the customer complaints. i sincerely request every one to not go Airtel Braod band...
WORST SERVICE GUYS ARE MANAGING the BROAD BAND SERVICES OF AIRTEL.
Account number : [protected]

I stay at SG Palya, CV Raman Nagar, near Bagmane Tech Park

Since May 30th 2016, 7:45 AM I am not getting signals on my mobiles (both corporate and personal). It is been almost 3 hours

In the past also, there were multiple instances like this but had resolved in some time.

I have already switched off my mobile multiple times, which generally is the solution that airtel provides on escalation, but that hardly works.

I am not able to communicate to external world, and have a lot of meetings that I have already missed. Please resolve ASAP

I was informed that i have unlimited internet after 1.5 gb 3g and when 3g benefit was consumed instead of giving 2g unlimited they are frequently deactivate my 2g internet when i complaint after few hours they ll again activate it same problem i have to face last month and they told we will solve it if you face same prob next month send us screenshot this month i send screenshot and they are not solving i doubt it after consumption of 15 days they will give same ans on 2nd june that send us screenshot next time so basically even after paying so much amount i will be unable to use net

Dear sir,
I m a customer of Airtel since last so many years.But since last one month I have been mentally tortured by you.Despite so many reminder to the customer care but they couldn't bothered to help. Since last one month I have seen that whenever their is no balance in net pack you are deducting the same from Main Balance.without aAuthorisation how can you deduct money from main account.kindly credit my money back to my account otherwise I hv no option to sue you in a court of Law.
With regards
Ghlam.Nabi.Kabli.
[protected]

Reminder-2.. Also send.

Such a worst customer support by airtel, not a single reply on customer's queries from past 3 days.

I have opted one new cug postpaid mobile connection number is : [protected]. But when i checked the bill found that number has charged for calling to cug number ([protected]) & vice versa in bill of april-2016 for both cug numbers (I. E. [protected] & [protected]) then i turned up to airtel customer care one of your cre mr. Naresh & he told me that the number [protected] is not in cug while at the time of purchasing card i clearly mentioned this to airtel sales executive mr. Mahendra ([protected]) that number should be in cug only i. E. Voice calling for both numbers ([protected] & [protected]) should be free i. E. Without any cost and he assured and confirmed that number is in cug activated.

Kindly look into this. And proceed for the waive off calling charges for both number (I. E. [protected] & [protected]) for the voice communication between them. And make sure both numbers are in cug only.

Now second thing is that, as mentioned in bill of april-2016, you have charged me rs. 300.00/- under "one time charges" for new postpaid mobile num: [protected]. And as per sales executive mr. Mahendra there is no any charges i need to pay for activation. Also this is not first time i'm opted airtel cug postpaid number, never i got charged for "one time charges" and as per market standards none of any provider charges like vodafone, idea, reliance & others are not charged "one time charges" for new postpaid mobile connection.
Kindly provide me timeline to waive off of billing charges for both numbers (I. E. [protected] & [protected]) & "one time charges" for new postpaid mobile num: [protected]. Otherwise you can allow me to do another options in legal ways by not paying any bills from today for both numbers & terminating airtel services from our organization as well.

Fyi. Check bill for month of april-2016 (Period 05-apr-2016 to 04-may-2016) for both numbers.

Its really wonder that such a things are happening with old postpaid customers who are familiar with airtel from approx. 5 years & let me informed you that this is not a first time i'm facing such pathetic billing issues.

I'm not satisfied with your customer care/back office/billing agents who are doing such a irresponsible things & seems that huge lack of communication among them.
But just because of your silly mistakes, "why should customer suffers due to the same?"

I'd raised airtel complaint number for both issues as follows:
1) charged bill for cug voice communication ref. No[protected]Raised by airtel cre - naresh)- need waiver for the same.

2) waiver for one time charges for mob no: [protected]_ ref no:[protected] (Raised by airtel cre - vaibhav)

To address my things properly & take it to consumer forum/court i'm keeping their email ids in this mail body.


Regards;
Siddheshwar udar
(91 - [protected])

This is the 4th time in 30 days that my wifi connection is not working for no fault of mine. But I have to wait for 4-5 days to have my concern addressed .I dont know why airtel calls us platinum customers when the least a platinum customer should do is get a 24 hours service. I get excuses like maam our engineer is not picking the phone. and the best is when they give false promise everyday by giving you a time to which they never meet.
Why would someone buy a product from a mall which is expensive doesnt work and the best part is when you take it to the shopkeeper he speaks so rudely and it makes you wonder whether offering his services to you is a form of charity.
As my internet was not working for the 4th time I made a call today that is 30th may 2016 and 6:20 am . And my anger was justified I do not get up every morning to please the customer care executives by requesting them to find time from their busy schedules and be of any assistance to me. I spoke to a particulare executive his name was L akhtar. He definitiely seems to have skipped the customer training program or if he didnt than as a psychologist myself I want to further study the kind of horrid training provided by the airtel team to its staff. He shouted back at me and instead of waiting for me to vent out my anger he said if I shout he will not resolve my issue and instigated me to go ahead and do whatever I want.Later when I asked I want to talk to your supervisor he said no supervisor is availble to you and I will not connect your call. I was appalled of how Mr. akhtar thinks professing his big ego is more important than his job. it felt like Mr. Akhtar has been paying my bills every month that he used the tactic of power play and asked me to go ahead. It was saddening too for a big company like airtel to have such poor employees who at the end of the day send across the message we are too big to sweat over one customer and so go to hell with your money. Because we are too big. I am planning to take this to all social media platforms because I went through no one should.Following that call I made another call and the executive said let me connect you to our supervisor ( wow all of a sudden now a supervisor was availavle) they kept me on hold for 30 mins and after that cut the call.

I have had no reply or call or apology from airtel. And I am disgusted with the way I was treated over this course of one month and especially the ego and power showcased by Mr akhtar makes me wonder how he got through an interview because his soft skills have gone to the dogs.

Hi, i m bismaya from cuttack, odisha. I have complain against the worst data service by the telecom operator, airtel. Airtel is claiming the fastest 4g provider but the fact is that, it's the pathetic data service provider in our area. I am writing this complain standing at a prominent market place with a 2g speed only though i m using a 4g compatible handset & sim. This is not the first time, i m facing this issue & really fed up of this internet data service. Request you, kindly look into the matter seriously otherwise airtel will definately loose its market share very badly.

I had booked the Airtel Broadband connection on 26th May 2016 (F/N) and as per the Airtel commitments, it seems that they will provide the same in next 72 Hrs, I am Ok with this .

But today i.e. on Sunday (29th May 2016), I had received the call at 11:22 hrs from mobile No: +[protected] stating that the Broadband installation team will be coming in the next 30 minutes . I said 'Yes ' and stay in the House. After waiting for more than 2 hours, I had dialed this number again to ask the status, the Person from this number replied said that he will be coming in the next 30 minutes to carry out the Broadband installation.


But after waiting for more than 3 hours, finally I had called again at 16:00hrs and the person said that Today it is not possible to install the Broadband due to some reason .


I am asking from the Airtel Team, that why they are bluffing the new customer ?
Is this the way of providing the services ?
Who will be responsible for my time wastage as my wife is suffering from ailments and due to Airtel I had cancelled my other appointments ?

It seems that Airtel services are not upto my expectation and I had been loging this complaint in the Consumer Court .

It is my request to Airtel Team to refund my money 1000 INR asap and I have been not more interested in there services or to become there member . My requested Broadband Form ID is 4600401


Regards,
Sankalp Saxena
Mobile : +91-[protected]
Broadband Form ID is 4600401

Dear,
I had paid 1000rs as a security deposit to airtel in the month of march, later i had to cancel the connection instantly due to some unforeseen circumstance, airtel had agreed to pay back the amount within a month which they tried to, but the name mentioned on the cheque was incorrect and the cheque was rejected.
Now i 've been chasing the help desk since the last couple of month to have a new cheque issued in my name nanda kumar, as all the documents and the bank account has the mention of this.
The help desk is refusing to issue the cheque now (Though the mistake is from their end) and they are also not responding back to my emails.
Please advice.

Hi. This is Chris from Chennai. Airtel broadband is calling and advertising for additional GB without mentioning that the additional 40Gb (existing plan is 60GB) would cost be additional 99rs. I believe this is a misrepresentation and false advertising since they dont mention the additional cost unless we question them. And the broadband service speed of 2mbps for 1300 has been extremely unreliable and faulty as well with multiple maintenance shut down. Extremely dissatisfied.

Costomer id :[protected]
Seeking a new broadband connection I applied online, in a matter of few minutes I got a call from airtel and they said they will come over to collect the id proof and photograph.theycame as promised took 1000 Rs installation charges plus 100 for servise charges and said they dint have confirmation slip with them so the representative gave me his phone no. and left. I got the connection and a month later with the bill I got the installation charges not paid.
Airtel complaint cell have taken my complaint two times but they are saying they have not received any payment. On calling that person who collected money he is telling that the website there is some network issue

Hi its jatinder singh bedi from ludhiana. This is the worst network i have ever experienced in my life. I think ur providing fake advertisement to the public that u r indias best network. Its been almost 2 to 3 months i had shifted to airtel for best servises but i m totally disappointed from this network. Even i m not getting proper response from customer care also. I m totally upset from this network and i m leaving it and making others also. U r company isn't good enough to satisfy there cutomers. So i request u that please don't hurt people feelings and improve ur services specially 4g network. I was also using 4g internet but even after getting 4g pack u deduct my balance many times that is very annoying. So what is the fun o[censored]r company the indias largest network my foot. I will never suggest anyone for airtel & porting all mine also to another networks.

Hi
It is being observed since few weeks that my outgoing and incoming calls are getting dropped quite frequently. There are three issues to be precise
1. Calls are getting dropped very frequently.
2. During an ongoing call, i do not hear the voice of the other party for sometime. This happens in every call i make or i receive. This is very frustrating
3. Calls are not going through. It just doesn’t connect.

This is a corporate connection under the name of aseem rai (Me) from cisco systems inc. I am really very disappointed with the kind of service airtel is providing. I have had a conversation with the customer care and they asked me to change the sim which i have also done. However, your service is degrading day by day even when you guys are committing of having most widely spread network in the country.

The customer care is good for nothing and they do not have proper information and even the calls to customer care are also having the above three issues. They are telling that karnataka circle is undergoing upgrade, but they do not know till when will the upgrade last.

You guys do not have any sort of redundancy in your network so you can keep our calls intact??? I do not understand this, you cannot give us an excuse that it’s because of the upgrade because every big service provider like yours do have a redundancy available so that the services can be shifted seamlessly and we do not get this kind of pathetic service.

I would like to raise this complaint to the highest level of your escalation in the region of bangalore so that this should be taken very seriously. Its an hard earned money which is being spent on the calls which are just going useless.

Regards
Aseem.

Sr#[protected] from 22 may 2016 my internet is disconnecting intermittently. Also, the speed of internet when its working is not more than 1.42mbps from the promised 4mbps.
Every 15 days, i have broadband issues from almost 2 years now. When i dial 198 and 121 from my landline as well as mobile phone, it is getting disconnected. After all this you dare to provide a bill. Is it not cheating… shame on non-provisioning of basic internet and cellphone service. Its a service delinquent of the company of this stature. Your service in this case has been idiocy

I had applied for an airtel landline about 3 weeks back, i was promised that post the submission of all the documents in 24 hours the installation will be done. I am still waiting! I have called and requested, reasoned, pleaded, yelled and still the installation has not been done.

Random people have called and promised to get in done, but i am still waiting... The so called service executive are so pathetic and have not an iota of a clue as to how to speak with a customer. The last time i called (28th may at about 6 pm), i was put on hold and i could hear those women say, "just cut the call". What the hell is this?!

I am not seeking charity, i am paying for the services and this is how i am treated? The other day (22nd may), the lady calls and tells me because i on the basic plan i need to wait, which i have, and long enough but how much longer?!

For all this i have been an airtel loyalist, with atleast 20 connections at work and at home. I am appalled and disgusted! I plan to get all my airtel connections either ported out or changed! Shame on you guys!!

Hi,
I visited airtel india website last saturday i. E, 21 may, 2016 and registered for new broadband connection by paying rs.1000/- online, after that i got a message that i will be contacted within three working days for installation of broadband. Getting no response from airtel after 3 working days i. E, 25 may i contacted their customer care number and asked them to help me on this issue but they registered my complaint and said that i will get a response within 24 hours, but today it's 28 may and i haven't got a single call/message from them. Between 25-28 may i am calling them regularly for help and each time they register a new complaint and ask for 24 hours time. I am very disappointed by the way they treat their customer, i was routed several times from one person to other person in single call and was always given a excuse that 'due to technical issue, we cannot fetch your details, call after half n hour or 4 hour'

I am feeling helpless, my money is gone and i have no internet connection at home from last 1 week. I think that i should have contacted any other local service provider they would have been much efficient than airtel and saved my time and money.

Attached is the screenshot on written complain acknowledgement (Two complaints were made over phone)

Lead no (As provided by airtel's customer care executive) [protected]

Receipt as received after making payment.
Please find below the details and reference no. For your e­application

Application number
: ongurga01469595
Transaction status : successful
Transaction reference no. :[protected]
Transaction date & time : 21/05/2016 19:11:17

I seek help through this complaint forum.

Thank you
Aditya