Airtel Complaints & Reviews

this is suresh kumar goswami residing at sector 15 part 2 gurgaon haryana.
i opted for airtel broadband connection and its been 20 days chasing their helpline, the technician and their registered office and the only thing i am offered is harassment.
i have made payment of rs 1000/- in lieu of new broad band connection on & 5th june with receipt number :4111473.
wiring was done the subsequent day and i was told that i will receive router and connection in couple of days.
those couple of days turned into week and then after numerously calling airtel helpline (totally useless) and that technician number, i had to visit airtel broadband office in sahara mall (15 kms from my place) and to my dismal i was told that connection cannot be provided due to some reason. (network port not availabe)

because i failed to understand if there is airtel broadband connection at ground floor and second floor why we can't have that on first floor (totally weird)

now i have a stuck payment, 20 days time wastage and weird wiring done at my home without any broadband connection.

and if network port wasn't available why was payment and other formalities done from airtel broadband side.

customer satisfaction and services of airtel is shameful.

Dear Sir,

I have lost my mobile with Mobil No [protected], kindly block

With regards
Umakant

My transaction is successful but here not shown that i have paid the amount of bill at 11: 06:2016 from vileparle east airtel gallery by cash method i have that receipt of transaction
Transaction id is[protected]
Amount of transaction is 700 inr
Transaction method is payment by cash
Date of payment is11:06:2016
Time :13:32:04
Location - vileparle east
Airtel no [protected]

Deducted rs. 35 for service called fashion bunny i had never heard and when called customer care giving silly reasons like this is third party service and they can't provide information about how it has got activated and it was too rude. Below are the details of deduction:
Date : 26/06/2016
Time: 22:07
Desirable resolution : request a refund
Mob no. :[protected]

Made a complaint to airtel on 02/06/2016
vide ref. no. 69636771 to cancel my above
post paid no. immediately. not in use since then hence not responsible for any payment now.this is for your record.
r.g.gupta
BF 31 JANAKPURI
NEW DELHI 110058

Am recharged my number for 1gb 3g data. They provided special offer 4g night pack with the recharge, but wen i used my 3g then i switched on to 4g network, but there is no 4g data avail in my account, then i called customer care, they said am used 900mg 4g at a time so there is no 4g data remaining, then where is remaining 120mb, i asked but they replied u used all data like, nut in my mobile there is no switching option to 3g to 4g, without we change 45 to 3g how the airtel network wil take the 4g night balance at morning time,

Earlier i had a multi-connection but due to some reason i had to split my second connection in order to minimize my expenses then i called to airtel customer care executive and i specifically asked him i also want to downgrade my pack and discontinue hd pack on my second connection also as it will rarely be used, the executive told me that sir you can do it at any time in future, but first you have to recharge your pack as my pack was over at that time.

But today 26/june/16 i recharged my cust. Id and then i called to customer care executive to downgrade my plan and discontinue my hd pack. And one thing i also want to bring notice that i had to make 3-4 time call every time which cost me 50-60rs as they put my call on hold for long, transferring your call to our senior executive, server running slow etc etc.In this types of activities. I don't know why they are doing that whether they want me to make irritate so that i cut the call myself and could not do what i want.

Anyway at last when i told the cust, care executive that please discontinue the services which i told earlier then he told me that we can not down grade your pack as it was sport economy pack earlier, so i told him so what i don't want sport eco. Pack on my second tv and also i asked him why you misguided me earlier that you can make changes later on and also i requested him may i know the reason please, then after some time he put my call on hold and then he suddenly cut the call.

This is not the first time i am facing this kind of issue. Every time when i came across with such kind of activities then i had to trouble a lot. But this time i want to make this issue to escalate little higher because they are un necessary harassing their customer. I will escalate this issue on social media and each and every online complaint platform so that the world know that a company which proclaim itself no.1 company in broadcasting and telecommunication field in india is exactly doing a ridiculous thing to their customer.

And also may i know that why a registered customer of yous of different mobile operator cant call you toll free. I had to bear a lot of money when i call airtel dth customer care. 3-4 minutes are gone on their promotional activities and rest cost which i had to bear i mentioned above e. G. Hold, transfer, server down etc etc.

If this problem has not been sorted out this time then i am definitely throw your junk on dustbin and never use your service again and also encourage others to boycott all kind of your services.

Thanks,
Vikas
Customer id [protected]
Mob. No. [protected]

I have deactivated auto-renewal of 2G internet pack of 175 but this is the 3rd time i have been charged or the same. i already have availed 3G/4G internet pack. i have already complaint 2 times and thy used to say we have cancelled the auto renewal process. i am sure started hating the customer service and i will look forward to complaint higher authority if this issue not resolved and the i should be refunded the balance.
mob-[protected]
Chennai

Hi' team airtel. I have faced a problem while recharging to my airtel mobile no through my airtel app. My bank account has been debited but i didn't received the recharge benefit yet. It showed and error.. Of technical problem. I also sent a repot feedback through the app.. But didn't get any response yet.

This is the online recharge txn id[protected] of rs 299.0 has been initiated. Please keep the txn id for future reference.

My number [protected] was disconnected on the 26th on june. Thereafter i had made immediate bill payment and received a sms as well for the same with the reference number [protected]. But my number has been disconnected still. Since my number is disconnected i am unable to call 121 from that number. I called[protected], [protected] and [protected]. However they did not give me an option to talk to customer care the only two options given were for sim lost and new connection request. I sent three different emails to [protected]@airtel.com, [protected]@in. Aitel.com, ut recieved no response from the same (And airtel claims to give prompt reply to emails on these ids)
Thereafter i went to lodge a complaint on the airtel website http://www.airtel.in/forme/home/needhelp however on submission i receive a call for new connection and were not able to help me.
How exactly such a huge company work with such pathetic service. Absolutely horrible service is provided to customers. Now it is 24hrs since my bill has been cleared and my phone is still disconnected.

And after repeated emails i get a call saying it takes 48hrs for updating the system.

I had shifted the connection to new home it has been took 3 weeks and land line connection was not fixed till today. I have every proof with executive behavior.
And every day i am calling to customer care those people are telling by eod our executive will call and problem will be solved like this people are telling

Kindly help on this issue

My number is [protected]
My mobile no [protected]

My digital tv account number is [protected]. My set top box is not working properly. I lodged complaint with on[protected] customer care, very next day your engineer came with set top box but due to some technical issues we was unable to change it (From airtel office they swapped my second set which was working normally) but next day i got sms from airtel that my complaint has been resolved. I again lodged complaint this time two persons visited my place to replace the set top box with an old, repaired box. I again called the complaint center and asked them to replaced it with new one. I agreed to pay the price of new box which according to your customer care center will be 500 rs plus 150 for visit changes. I was assured that box will we replaced with new on in two days (I have recording of telephonic conversation in my phone) but i again got sms that my complaint has been resolved without my consent and no body from airtel replaced my set top box.
Kindly look into it so i can replace my box at earliest.
Thanking you,
Y. S. Cheema
[protected]@yahoo.com

I have done a single mistake once applying for airtel broadband, they called me next day and inqired d place where connection should be provided when i told them d address, they denied there's availability of their service in our area. so i said thank you and disconnected d call, from the next day i'm getting at least 3 calls a day asking for a broadband connection since a month...i blocked d number from which they were calling and they are calling from the different number and disturbing me during meetings and office hours. Though requesting many times to remove my number from their broadband application list as there's no availability in my area...they say yes at instant and do call be next day again..Out of frustration due to everyday disturbance, i went angry over their customer executive and pleaded him to dlete my number from their database. suddenly he started harassing me using filthy words. As this is my mom's numberand its very annoying to a lady, what if she picks up the call...everyday calling and harassing on this number. I would submmit a legal complain on it if not addressed. As this is a public forum i cant disclose the number.
this is my email id, Please contact on it for negotiation orelse it will go to legal court

email id - [protected]@gmail.com

2 days back I called DTH helpline for Set top box HD upgrade. A day later I i got to know that address (earlier address was o[censored]P and I shifted to Maharashtra 2 years back) is not updated - so i had given address change request (request # ). I called 23 times during these 3 days, No address updated yet.

Every customer care associate tells lies on the status always. 4 Times they hang up the call call from their end. They didnt update my address, and did not processed my request to upgrade the set top box yet. I have spent around 150 minutes talking to these senseless support associates, as they waste time in putting the calls on hold. And still not able to explain a single reason why my request is not processed yet. Rather - suggested me to recharge my account with more money so this request can be processed.

My Name - Manish Soni
Airtel Customer ID -
Complaints (registered with AIRTEL DTH CUSTOMER CARE) Number so far:
Complaint #[protected]
Complaint #[protected]

Please help in this regard.

Airtel is fraud company as they make wrong commitment with customer in delhi/ncr region.


They have no justification for misleading customers.


Airtel — failed to resolve issue since dec-2015 to till date; case id 62271672, 63287560

5 reviews
Ne neeraj. [protected]@gmail.com on may 30, 2016
Add a comment
Mark as resolved

I see airtel is least concern to resolve the customer issue as it is more than 6 months but failed to keep commitment of delivering services as per airtel plan.

Now airtel team is keep closing request as solved and i am facing issue.

Do not take any services from airtel as this is unreliable and not customer oriented company.

Better to go for other vendor who is able to deliver services.

I am paying huge amount as a rent for unused services and airtel is failed to deliver services.

Please call me to resolve the case.

I already contacted appellate and ombudsman but useless as usual.

Regards,
Neeraj

I performed a transaction for 256 mega bytes of 3G internet worth Rs. 106 /- on 25 June 2016.

The payment page kept reappearing. After a while, it showed that the session has expired.

The money was deducted from my account but later it showed transaction failure.

The transaction id is[protected]. It was done for a prepaid number [protected].

Kindly look into the matter as soon as possible.

Im from lucknow.I bought an airtel wifi connection on 25.10 2015.My modem was not working for the last five days.I complained to the customer care service.The engineer came & checked & told me that the modum is burned & you have to buy new one.I called up customer care again.They asked me what the engineer told you.I told them what he told. I asked them that my connection is just 8mnths old.They said that then u dont have to purchase the modem we will replace it free of cost because it is under warranty. It will be changed within 24hrs.I waited & waited but no one came.Then I again called up to customer care.Now they are telling me that your modum cannot be replaced because it is burnt due to lightening & we do not reolace it if it is burnt due to this.I was shocked how they can change their statement. I asked them that I was told that my midem would be changed & I dont have to pay.They said if the hardware is damaged then we can replace it bt not dsmage due to lightening. Please see they all give different statements. This is totally gundagardi.I immidiately asked them to disconnect my connection because I dont need a connection from a chor company. ..They are really chors.please take action agsinst them.Why did they told me earlier that my modem will be replaced free of cost.Now they are saying I have to pay for this.What's all is going on.

Airtel goes into roaming while within tamilnadu, iam from chennai no [protected] gone to nagerkovil last[protected] then the network goes into roaming and no calls are available says IND airtel please get into act and solve these network roaming issue

For 2G & 3G No indoor Coverage as well as Outdoor coverage is very poor at R.S. Kondapuram (Town& Mandal), Cuddapah, AP-516444. Landmark APSRTC Bus station and Railway Station.

I have taken a new connection[protected]. It was activated from may 8th.
My plan - rs. 899 for net and rs 99 for unlimited calls.


Initially i paid rs. 1000 to the agent visited my site. I have the receipt for the same.

Then i received a bill for two days which was about 840 on may 14th. Then they reduced 500 rs which i had paid initially. Then they started to charge me another rs.100 in each month stating that i have paid only 500 at the time of connection. Even[protected] which was as the actual usage) was too much for 2 day. So i called up airtel and they agreed to pay me back rs 250 in the next bill. Call reference number is[protected].

From may 16th may my airtel line stopped working until 8th of june. So they gave me about 833 discount.

Now i have not received:
1. The 250 discount given me in the first month
2. The balance 500 (Note that out of rs.1000 paid airtel only credited only 500 in my first bill) i send airtel appellate authority the screen shot of the bill issued me. The bill had the name of the agent and his contact number. Still airtel says they are not able to track it and not giving me the balance 500.

Is it my fault if airtel has a such a poor tracking mechanism? Why should i held responsible for airtel's inefficiency.

The appellate authority will call me then will way they need some time and never calls me back. Now they stopped calling me.

I said i want to go for disconnection and they are not taking the disconnection request also.

I am attaching the receipt i received for rs.1000
Complaint tickets raised for this are:69171760, 69104226, 68941216, 68836034, 68647978, 67859850,