Airtel Complaints & Reviews

Airtel activated this nonsense service called "follow celebrities" on my phone for Rs 60/ month on my phone number from nowhere. When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing., no refund provided.
This happened on 27 june 2016

Airtel is activated follo celebrities without my knowledge. And debited my rs.45 from my account.

Follo celebrities service has been [protected]@rs45.0 for 15days. Txn id n[protected], 27jun16 12:31. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

What's this nonsense from airtel. Who will pay back to me.

Regards
Mr
[protected]

Dear Airtel Team,
Please be apprised that, i made a complain a week back i have been asked to wait for week to provide resolution, the is already over i did not receive any resolution.
I do have time call customer care again and again.
If i am available some services then i am paying for it.

Please look into this
SR No[protected]
Mob No- [protected]

Thanks
Varun Kumar

Hi net team,

Issue is pending from your end since dec 2015. You charged incorrectly and airtel billing system is faulty and always billed customer while it is not in use. I raised complain and keep sending reminder but your team closed most of the sr without customer approval.

If you do not have any solution then please let me know the process of refund.

I am using this airtel postpaid 3g connection, since last 2 months my bill is coming around 900 approx, i dont know within dusration of 2days only the datapack get consumed by 90%, when i am not using it

Even the call get dropped, such a pathetic network it is
Everytime i call to the customer support department, they address my complaint but never get it rectified

Is this your customer service, i put at sushant lok gurgaon but also no network is there, is this your open network strategy

That you cant even solve the complaint

I am staying in santaldih thermal power township, santaldih, purulia, west bengal-723145 since 9 years and i am using airtel sim since then. Here we are facing a lot of problem regarding the network and there is no mobile internet even 2g here ans i have to forget about 3g if i will stay here. I am spending 3g internet charge and not getting even 2g network properly and it is one type of cheating.

Hi Airtel Services,

I tried to raise a new broadband request for my fathers place in Lucknow. There were two complaints filed for the same as well. I had to follow up for 15 days approx and everytime i was told that the executive will visit the place in 2 days which ofcourse never happened. and later when i called them, they gave me an answer that there is nothing which can be done as they do not have a port near my fathers place whereas there is a port and plenty of connections available in barely 100meters distance.
This is utter non sense to tell a customer that we cant provide you a wifi connection because your house is a 100 meters away from our port.

this is suresh kumar goswami residing at sector 15 part 2 gurgaon haryana.
i opted for airtel broadband connection and its been 20 days chasing their helpline, the technician and their registered office and the only thing i am offered is harassment.
i have made payment of rs 1000/- in lieu of new broad band connection on & 5th june with receipt number :4111473.
wiring was done the subsequent day and i was told that i will receive router and connection in couple of days.
those couple of days turned into week and then after numerously calling airtel helpline (totally useless) and that technician number, i had to visit airtel broadband office in sahara mall (15 kms from my place) and to my dismal i was told that connection cannot be provided due to some reason. (network port not availabe)

because i failed to understand if there is airtel broadband connection at ground floor and second floor why we can't have that on first floor (totally weird)

now i have a stuck payment, 20 days time wastage and weird wiring done at my home without any broadband connection.

and if network port wasn't available why was payment and other formalities done from airtel broadband side.

customer satisfaction and services of airtel is shameful.

Dear Sir,

I have lost my mobile with Mobil No [protected], kindly block

With regards
Umakant

My transaction is successful but here not shown that i have paid the amount of bill at 11: 06:2016 from vileparle east airtel gallery by cash method i have that receipt of transaction
Transaction id is[protected]
Amount of transaction is 700 inr
Transaction method is payment by cash
Date of payment is11:06:2016
Time :13:32:04
Location - vileparle east
Airtel no [protected]

Deducted rs. 35 for service called fashion bunny i had never heard and when called customer care giving silly reasons like this is third party service and they can't provide information about how it has got activated and it was too rude. Below are the details of deduction:
Date : 26/06/2016
Time: 22:07
Desirable resolution : request a refund
Mob no. :[protected]

Made a complaint to airtel on 02/06/2016
vide ref. no. 69636771 to cancel my above
post paid no. immediately. not in use since then hence not responsible for any payment now.this is for your record.
r.g.gupta
BF 31 JANAKPURI
NEW DELHI 110058

Am recharged my number for 1gb 3g data. They provided special offer 4g night pack with the recharge, but wen i used my 3g then i switched on to 4g network, but there is no 4g data avail in my account, then i called customer care, they said am used 900mg 4g at a time so there is no 4g data remaining, then where is remaining 120mb, i asked but they replied u used all data like, nut in my mobile there is no switching option to 3g to 4g, without we change 45 to 3g how the airtel network wil take the 4g night balance at morning time,

Earlier i had a multi-connection but due to some reason i had to split my second connection in order to minimize my expenses then i called to airtel customer care executive and i specifically asked him i also want to downgrade my pack and discontinue hd pack on my second connection also as it will rarely be used, the executive told me that sir you can do it at any time in future, but first you have to recharge your pack as my pack was over at that time.

But today 26/june/16 i recharged my cust. Id and then i called to customer care executive to downgrade my plan and discontinue my hd pack. And one thing i also want to bring notice that i had to make 3-4 time call every time which cost me 50-60rs as they put my call on hold for long, transferring your call to our senior executive, server running slow etc etc.In this types of activities. I don't know why they are doing that whether they want me to make irritate so that i cut the call myself and could not do what i want.

Anyway at last when i told the cust, care executive that please discontinue the services which i told earlier then he told me that we can not down grade your pack as it was sport economy pack earlier, so i told him so what i don't want sport eco. Pack on my second tv and also i asked him why you misguided me earlier that you can make changes later on and also i requested him may i know the reason please, then after some time he put my call on hold and then he suddenly cut the call.

This is not the first time i am facing this kind of issue. Every time when i came across with such kind of activities then i had to trouble a lot. But this time i want to make this issue to escalate little higher because they are un necessary harassing their customer. I will escalate this issue on social media and each and every online complaint platform so that the world know that a company which proclaim itself no.1 company in broadcasting and telecommunication field in india is exactly doing a ridiculous thing to their customer.

And also may i know that why a registered customer of yous of different mobile operator cant call you toll free. I had to bear a lot of money when i call airtel dth customer care. 3-4 minutes are gone on their promotional activities and rest cost which i had to bear i mentioned above e. G. Hold, transfer, server down etc etc.

If this problem has not been sorted out this time then i am definitely throw your junk on dustbin and never use your service again and also encourage others to boycott all kind of your services.

Thanks,
Vikas
Customer id [protected]
Mob. No. [protected]

I have deactivated auto-renewal of 2G internet pack of 175 but this is the 3rd time i have been charged or the same. i already have availed 3G/4G internet pack. i have already complaint 2 times and thy used to say we have cancelled the auto renewal process. i am sure started hating the customer service and i will look forward to complaint higher authority if this issue not resolved and the i should be refunded the balance.
mob-[protected]
Chennai

Hi' team airtel. I have faced a problem while recharging to my airtel mobile no through my airtel app. My bank account has been debited but i didn't received the recharge benefit yet. It showed and error.. Of technical problem. I also sent a repot feedback through the app.. But didn't get any response yet.

This is the online recharge txn id[protected] of rs 299.0 has been initiated. Please keep the txn id for future reference.

My number [protected] was disconnected on the 26th on june. Thereafter i had made immediate bill payment and received a sms as well for the same with the reference number [protected]. But my number has been disconnected still. Since my number is disconnected i am unable to call 121 from that number. I called[protected], [protected] and [protected]. However they did not give me an option to talk to customer care the only two options given were for sim lost and new connection request. I sent three different emails to [protected]@airtel.com, [protected]@in. Aitel.com, ut recieved no response from the same (And airtel claims to give prompt reply to emails on these ids)
Thereafter i went to lodge a complaint on the airtel website http://www.airtel.in/forme/home/needhelp however on submission i receive a call for new connection and were not able to help me.
How exactly such a huge company work with such pathetic service. Absolutely horrible service is provided to customers. Now it is 24hrs since my bill has been cleared and my phone is still disconnected.

And after repeated emails i get a call saying it takes 48hrs for updating the system.

I had shifted the connection to new home it has been took 3 weeks and land line connection was not fixed till today. I have every proof with executive behavior.
And every day i am calling to customer care those people are telling by eod our executive will call and problem will be solved like this people are telling

Kindly help on this issue

My number is [protected]
My mobile no [protected]

My digital tv account number is [protected]. My set top box is not working properly. I lodged complaint with on[protected] customer care, very next day your engineer came with set top box but due to some technical issues we was unable to change it (From airtel office they swapped my second set which was working normally) but next day i got sms from airtel that my complaint has been resolved. I again lodged complaint this time two persons visited my place to replace the set top box with an old, repaired box. I again called the complaint center and asked them to replaced it with new one. I agreed to pay the price of new box which according to your customer care center will be 500 rs plus 150 for visit changes. I was assured that box will we replaced with new on in two days (I have recording of telephonic conversation in my phone) but i again got sms that my complaint has been resolved without my consent and no body from airtel replaced my set top box.
Kindly look into it so i can replace my box at earliest.
Thanking you,
Y. S. Cheema
[protected]@yahoo.com

I have done a single mistake once applying for airtel broadband, they called me next day and inqired d place where connection should be provided when i told them d address, they denied there's availability of their service in our area. so i said thank you and disconnected d call, from the next day i'm getting at least 3 calls a day asking for a broadband connection since a month...i blocked d number from which they were calling and they are calling from the different number and disturbing me during meetings and office hours. Though requesting many times to remove my number from their broadband application list as there's no availability in my area...they say yes at instant and do call be next day again..Out of frustration due to everyday disturbance, i went angry over their customer executive and pleaded him to dlete my number from their database. suddenly he started harassing me using filthy words. As this is my mom's numberand its very annoying to a lady, what if she picks up the call...everyday calling and harassing on this number. I would submmit a legal complain on it if not addressed. As this is a public forum i cant disclose the number.
this is my email id, Please contact on it for negotiation orelse it will go to legal court

email id - [protected]@gmail.com