Airtel Complaints & Reviews

I am having an Airtel connection since past 1 year or more and many times i had complaint to Airtel customer care regarding the same but each time i just receive a reply that a technician will visit the premise and resolve it. But not even once did the technician visited nor the issue has been resolved. When i complain to them they said that I have update the problem is resolved. they are doing fake adds that every where network is available and my house is at the centre of Kanpur in civil lines are and still there is no network. I would like to lodge a case over them firstly for not resolving network issues, secondly for making fake ads and thirdly for charging bills when even network issue is there. Please help me out. Please don't suggest to port the number as if that is the solution I would like to recover all the money which i had paid for their bills.

Sir
this is to bring to your notice the harassment I went through after being customer with air tel for almost 5 years.
I have two mobile connection [protected] and [protected].
However I decided for mobile no. portability for my later number [protected] for which I get NOC after making the required payment.
just after getting NOC and after activation of my no. With other service provider I got an sms to pay dues of the later for which I got NOC to my other no. [protected].
I made the payment on may 31, 2016 where the receipt no. was[protected] and was told that same no. will be activated within 4 hours as other than incoming all services have been stopped. I am following up from pole to pillar but to no solution till now in this era of customer centric market where services are the key to business.
also I fail to understand once NOCwas issued how come the payment was due even after questioning the staff at air tel office no one gave me a satisfactory answer till now. As a common man to avoid any delay in my bbusiness I made the payment but no action has been taken.
making me feel an exhausted cheated as a customer on almost all fronts.
hope it give u service parameters feedback in the service driven industry in todays time.
Regards
Sanjay

I had lodged a complaint regarding collecting rs.365/- in excess. My complaint no. Is po[protected] dated 23.05.2016. The amount has not been credited to my sb a/c. So far. Please arrange to refund the same immediately.In view of this i have instructed my bank to stop ecs facility to airtel bill with immediate effect.

Kindly do the needful immediately.

Louis ferrao

Sir,
I'm an airtel users since many years, i have a complaint about data lost in my airtel mobile number, which is recharged on 19th may for ₹ 299. The plan says will get minimum of 1.2gb of 3g data, and may get upto 10gb. However i got 5gb data. After few days o[censored]sing the data lost completely on 31st may, on that day i tried to add few numbers in airtel's 'family share' option using 'my airtel' app. (It is an option to share the data to other airtel numbers, and works only in 3g plans). When i tried to add 2 numbers in 'family share' option, suddenly i got disconnected from internet, remember i have about 3.7 gb data remains on that day till night 10 pm. I tried to contact customer care, they also says you are used some less data using your number, someone else used your remaining data, but thete is no chance to use other 2 mobile numbers i given because i couldn't completed the option and i'm sure they're not used the shared datas, because one of them were using wifi, and other number were switched off. And there is not any chance for using the 3.7gb of data in seconds. I argued them with these points, they told they are don't know about it. So i requesting you to give a possible solution for this.

Hello Airtel Team,

Once again I am reminded you guys don't pay any attention/respect to prepaid customers.

My Name is Sekar. I have been using your network for more than 10 years now through the prepaid number [protected] (Hope you understand my value being 10 years as a customer). I got an appointment to travel abroad for 4 months and took my number along with me.

On 4th May, I got a message from Airtel that my number has not been used for 3 months and gonna be blocked. I was shocked and started to use the number from abroad since the time the message arrived, however my number has been blocked next day.

I contacted customer care to get my number back and they asked me to reach out to Airtel Relationship centers for the help. So I asked my Son Dhandapani to check this and he went on 11th May to Airtel Branch @ Santhome. Based on words from people in that center, he gave identity proofs and photos of mine to enable the number and he was given a new sim card and told the number will be activated in 10 days.

The number is not activated after 10 days and he again went to showroom on 20 May to check the status. A person called Lenin in the center told him that he gonna submit the form and it will be activated in 2 days. So he returned back.

On '1st May 2016', he went to showroom once again to check the status. He was told by Peter and the Manager of that showroom that the number was given to some other customer on 18th itself and they cannot get it back. I was shocked to hear the words of them as they made me walk 3 times (2 hours in showroom everytime) and grabbed all by proofs and gave me a promise again on '20th May 2016' whereas the number was provisioned to different customer on 18th itself.

They don't even have No Direct number for them to reach, see how they respect people. I have been watching the support people there playing all the time I was there and not paying proper attention to people. Worst ever I have seen in any customer centers.

Please let me know I have any chance again to get my number back and I am even ready to approach this legally through court.

Sekar

Hello sir, i am sunil kumar bhadoriya i use Internet . one day i was using Internet then music hub activated automatically and cut my balance but today i rechaged my mobile then again activate music hub and cut my balance 35 rupees after that i deactivate music hub but i don't know why they activate service without user permission, so i would like to get my cut balance back.. My no is [protected].

Hello Sir/Madam,


I took a 4G connection [protected] on March 2016 and it is on the name of Mrs. Raikishori Basu.

After taking this connection we could use it for 7 days only,
Initially an incorrect bill of amount 7000+ has been requested to pay.
I denied to pay the wrong amount and then Airtel block it for the entire month of May.

After revising the payment details, I paid the pending amount(1351.50) today.
Again the connection is blocked.

Now I called customer care and got to know that this connection has been closed. The reason is "customer has requested to close it."

I or my wife never requested to close it.

This is how Airtel is harassing customer.

Thank you.

--
Kind Regards,
Suman
Mobile: +91-[protected]

Dear Sir,

With reference to above subject i wish to inform you that i have applied for change a prepaid mobile connection to postpaid mobile connection on 27.05.2016. All related documents submitted by me to concern airtel employee Mr Dependra Singh. He said that your connection will be start properly in 07 hours but till date my incoming calls and internet service is barred. I am service class person. i have contacted many times to airtel customer care but there is no positive response. I am very disappointed for non receiving of my incoming calls. you are requested to please look into the above matter.

Thanking You
Sohan Meena

I recharged my mobile for 110 rs as it was the offer there in my airtel app. The amount got debited but not credited to my airtel balance. I tried calling to the 121, 198 and many other ways to connect with them or inform them about this. But none of their gold care customer care representatives seems to be available for the past 5 hours.

On top of it every single time I tried to call 121 N 198. It would start saying my mobile number ( ya thanks for reminding my mobile number to me). My sim card validity ( ya very usefull and must needed information ) .and after pressing many other numbers as per the recorded voice says and then comes the golden people to attend my call and answer me, evey time they did not pick, or it did not ring only, or it will get disconnected automatically, like I am wasting hours after hours to get any of that rare breed golden people of golden care customer care representatives. But then no use of any attempts. I lost 110 rs. And it's unimaginably frustrating because that recharge did not happen at the right time I wanted it and also the moment t I tried to complaint its even more frustrating . I demand an official explanation for the failure. Sorry failures, the series of failure made by one of the greatest network in India.

My airtel prepaid number is :[protected], my 3G/4G service is not working and because of that my money got wasted, I recharged my net balance of RC97 and it didn't work, I could only use 2G. So, please resolve this issue as soon as possible. Even now I'm not able to use it, I really need 3G/4G service. We are going to tour on june 11, so please make it fast. It is really important to me.

Sir,
I'm an airtel users since many years, i have a complaint about data lost in my airtel mobile number, which is recharged on 19th may for ₹ 295. The plan says will get minimum of 1.2GB of 3G data, and may get upto 10GB. However I got 1.2GB data. After few days o[censored]sing the data lost completely on 25th may, on that day I recharged my number for ₹160(full talktime) and i tried to add few numbers in Airtel's 'Family share' option using 'My Airtel' app. (it is an option to share the data to other Airtel Numbers, and works only in 3G plans). When i tried to add 2 numbers in 'Family Share' option i got an error message which says loading error or something else, whatever it is i couldn't completed. Suddenly i got disconnected from internet, Remember i have about 1GB data remains on that day morning. I tried to contact customer care, they also says you are used some less data using your number, someone else used your remaining data, but thete is no chance to use other 2 mobile numbers i given because i couldn't completed the option and i'm sure they're not used the shared datas, because one of them were using wifi, and other number were switched off. And there is not any chance for using the 1GB of data in seconds. I argued them with these points, they told they are don't know about it. So i requesting you to give a possible solution for this.

Faithfully
Thajuddeen

— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 10:06 am
Subject: most unexpected customer service from airtel
To: appellate. [protected]@in. Airtel.com


— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 9:57 am
Subject: re: [|bal|ref31724926|] ten year old airtel number disconnected by airtel
To: [protected]@in. Airtel.com


Dear gurulingaveerabrahmam nama.
Greetings of the day.

I really appreciate your quick response. You said that you did not receive request for tele verification for this number so you disconnected the number. It is not my mistake that you did not receive the request for televerification, you better check with your concerned department. I personally have been waiting since last 2 months.. No one has called us or emailed us regarding televerification. So how i am to be held responsible for all this. Its your concerned department who has not done its job and i am being penalised for your mistake. I really appreciate your advise of applying for new connection. Let me tell you this if i needed a new number i wont have wasted my valuable time and resources in sending email across to you. I would have visited any mobile store and applied for new connection. I want my old number to be reinstated. You may not be aware that it is a 10 year old number and my banks, my child's school, office my lpg connection every body has this number to contact me. I am feeling helpless right now as no one is able to contact me. As i told you in my last email that i had visited your wanowrie store (Pune) numerous times and they told me to submit my documents to activate my old number and i have already submitted all those documents which you have listed in your email.
Thank you for your email like all other airtel people i spoke to you also have not provided any solution to my problem
Regards
Amit pandita

On tue, may 31, 2016 at 9:04 pm, wrote:
Dear amit pandita,

Greetings from airtel!

This is in reference to your email regarding activation status of your new airtel mobile number [protected].

I understand your concern regarding new sim not yet activated. The new sim has to be done televerification with in 30 days. We did not receive tele verification from the above number hence the number is cancelled.

However if you want the new sim connection please follow below procedure

As mandated by department of telecommunication, to purchase a mobile connection you will need to submit the below stated documents along with the subscriber enrolment form. It is important that the proof of address and proof of identity are verified by you in person. Kindly keep the documents handy.


1. Proof of identity.

2. Proof of address.

3. One latest passport size photograph

4. Photocopy of pan card, else form 60 to be filled.

You can opt from the bill plan of your choice from the exclusive bill plans. Enclosed is the list of bill plans along with the detailed list of acceptable documents.

Request to make a note of the following:
1. You will be required to pay an activation fee of rs. 300/-

2. Once network is enabled, tele verification needs to be completed by dialing 59059.

3. You could opt for a data pack along with your bill plan to avail discounted data tariff.In case you do not take any pack, volume based charging would be applicable at 8 p/10kb for 2g and 3 p/10 kb for 3g.

4.In case you are opt for a vanity number there would additional charges applicable for the same.

The activation process will be completed in 24hrs.

For further queries, please do email.


Best regards,
Gurulingaveerabrahmam nama
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."


— original message —
From: pandita. [protected]@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 31/05/2016 07:54:56 pm
Subject: ten year old airtel number disconnected by airtel

Dear madam,
This is in reference to airtel no [protected]. My wife sunina pandita was using
The airtel since year 2006. Unfortunately she decided to convert her airtel
Prepaid phone into post paid. She went online and registered her request on
Your official website airtel.In and the customer care representatives called
Her and assured her that the entire process will take 48hrs and then a
Representative was send to our home address to collect the documents and the
Non refundable fee of 250. This entire episode took place in month of march
2016. Even after waiting for 10days and making repeated phone calls nothing was
Done. Every time we called them we got the same reply that your request is in
Process and you will get confirmation call. We have been waiting since then but
No one has called since then. And on the top of all this on 4th april 2016
Airtel went ahead and stopped my prepaid service and no one has the answer for
That. I called airtel customer care hundred times and visited airtel stores but
Nobody is capable enough to solve my issue. I visited airtel store in
Wanowrie (Pune) phone no[protected] and spoke to chanderkant. He first assured
Me the issue will be resolved in one week. I visited the store again today and
Now today he said he cannot do anything about issue and gave me your email. I am
Really frustrated with the kind of response i am getting from your people. We
Have been using airtel service since last 10 years but being the loyal
Customers we are suffering at the hands of airtel. I understand airtel is a
Multi billion dollar company and if one customer leaves them will not effect
Their business but i am sending you this email to make you aware about the
Horrible service i have experienced by airtel and the mistake of applying
Online to change my connection from prepaid to postpaid. I am also sending the
Phone no of airtel office whom i gave all my documents to change my connection
From prepaid to post paid.
[protected]
[protected]
Pallavi was the representative i spoke with.
I sincerely hope that my documents are not being misused
Thankyou
Amit pandita
P. S. I am also not hopeful that i will receive reply from your side.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.

There is no network coverage in BHEL house, Siri Fort, New Delhi- 11049 since last 1 week. Mails have been written to Relationship Manager (Mr. Naveen Sharma)and [protected]@in.airtel.com but the issue still stands unresolved. There are around 250 users of Airtel connections in BHEL House alone and more than 2000 in all over Delhi NCR. If the problem continue to persist we may need to switch to any other network.

Hi there,

I am writhing this mail because i got some false bills for continuously for two three months, due to which i did not pay my bill for last two months. I have requested several times to customer care to check and fix this issue. every time they promised to fix this, but i did not get any resolution and get continuously false bills.and rather than fixing the problem they call and harass me mentally saying that i am not paying my bills. This is the last communication try that i am doing to airtel.

I have call recordings of airtel calls regarding this issue.

I am an airtel customer from a very long time, i have been using
3 postpaid mobiles
1 broadband
1 dth
i have always been on time regarding my bill payments and never been a defaulter, but the services provided to me are not upto the mark.
Recently i have been facing problems with my broadband, sometimes the internet is not working and sometimes my landline is dead.
Every month there is some or the other problem with our broadband for 7-8 days.
Recently i lodged a complaint on 25th may 2016 against my broadband, the local team contacted me and told to wait for 48 hrs for the solution.When i asked him regarding the problem he rudely disconnected the call.
(airtel local help technician - [protected])
after waiting for 2 days i again called customer care as the local help technician was not picking up my call, they put me on hold for 20 mins and in the end they had no idea what to do.So they told me to wait for another 48 hrs.
Again on 29th i called customer care and they told me there is some wiring issue but still there was no solution.Everytime my call was being transferred to a diff section but nobody knew what was happening.
I was even told that i will be getting a 30 minute call back from the cust care but no one called, i dont understand how does airtel employ such careless and lost people.
Since 25th may my internet and landline is not working and i have no platform left to complain.
So i have decided to mail a hard copy of this complaint to
airtel head office
consumer court
local police station
you people dont realize the situation you put your customers in.My complaints are not at all entertained and solved.
People are talking rudely and still i have paid my monthly bill of broadband today without any delay.

Nitesh.[protected]@gmail.Com
mob-[protected]

I had recharge Rs. 141 30.05.2016.. the airtel gave the special offers that was EC Rs 141 =650MB . So i recharged Rs.141. But the data was not added to data account. That was splitted as 3G and 2G. So i called customer care and i informed . She said ( customer care) it is wrongly done we will rectfy sir
But till now not done .so please help me for get my correct data to my account.

I had made a request for transferring my number from a corporate plan to a postpaid plan on 12 March, 2016.
As requested, I had submitted the request form along with the NOC, KYC, personal PAN card copy and Passport copy at the store -
Shop No 10 & 11, Ramniwas Building, M G Road, Naupada-Thane West, Thane - 400602.
This procedure was confirmed to be completed and i was informed that my new plan would be activated within 72 hours, which has not happened till date.
I made several calls to the call centre from where I got no concrete answer or resolution.
After visiting the store after 2 weeks, I was told that since my document verification was not done due to my absence at my permanent address, the request was not processed.
They then asked me to provide them with an alternate number and preferred time of visit.
I did not receive any call on my number or the alternate number nor did anyone arrive for the verification.
Since then I have been dropping mails to 121.in.airtel.com and a request no - SR69194727 was given, and my issue is not yet resolved even after two months.

I am very unhappy to know that you charge us reactivation charges post account suspension. As i understand that the recharges we do are for the next month which is a prepaid payment, how on earth can you charge me for not recharging my prepaid account?? Can anyone answer this? This has made me think that i should switch my service provider also for my three airtel mobile connections.

Dear sir,
My son activated action and arcade games in my mobile, many time i tried to stop, hence we sent sms "stop* to 155223, getting failure, so not able to stop the games, regularly they are charging 5 rupees per day and more, we are not knowing how to stop. We spend more than 1500 rupees. Please help us in this regards
Mobile no.[protected]
With regards
Vijayalakshimuruganandam

My name is srinivas. My airtel prepaid mobile no: [protected] got deactivated on May 30th 2016 with out prior notice.
i would have recharged my mobile if i get some prior notice.
i have not recharged it for a while as i am on some international assignment for 3 months.
i am trying to recharge now but it is failing as the account is deactivated.
i want my number to be activated again