Airtel Complaints & Reviews

This is the 4th time in 30 days that my wifi connection is not working for no fault of mine. But I have to wait for 4-5 days to have my concern addressed .I dont know why airtel calls us platinum customers when the least a platinum customer should do is get a 24 hours service. I get excuses like maam our engineer is not picking the phone. and the best is when they give false promise everyday by giving you a time to which they never meet.
Why would someone buy a product from a mall which is expensive doesnt work and the best part is when you take it to the shopkeeper he speaks so rudely and it makes you wonder whether offering his services to you is a form of charity.
As my internet was not working for the 4th time I made a call today that is 30th may 2016 and 6:20 am . And my anger was justified I do not get up every morning to please the customer care executives by requesting them to find time from their busy schedules and be of any assistance to me. I spoke to a particulare executive his name was L akhtar. He definitiely seems to have skipped the customer training program or if he didnt than as a psychologist myself I want to further study the kind of horrid training provided by the airtel team to its staff. He shouted back at me and instead of waiting for me to vent out my anger he said if I shout he will not resolve my issue and instigated me to go ahead and do whatever I want.Later when I asked I want to talk to your supervisor he said no supervisor is availble to you and I will not connect your call. I was appalled of how Mr. akhtar thinks professing his big ego is more important than his job. it felt like Mr. Akhtar has been paying my bills every month that he used the tactic of power play and asked me to go ahead. It was saddening too for a big company like airtel to have such poor employees who at the end of the day send across the message we are too big to sweat over one customer and so go to hell with your money. Because we are too big. I am planning to take this to all social media platforms because I went through no one should.Following that call I made another call and the executive said let me connect you to our supervisor ( wow all of a sudden now a supervisor was availavle) they kept me on hold for 30 mins and after that cut the call.

I have had no reply or call or apology from airtel. And I am disgusted with the way I was treated over this course of one month and especially the ego and power showcased by Mr akhtar makes me wonder how he got through an interview because his soft skills have gone to the dogs.

Hi, i m bismaya from cuttack, odisha. I have complain against the worst data service by the telecom operator, airtel. Airtel is claiming the fastest 4g provider but the fact is that, it's the pathetic data service provider in our area. I am writing this complain standing at a prominent market place with a 2g speed only though i m using a 4g compatible handset & sim. This is not the first time, i m facing this issue & really fed up of this internet data service. Request you, kindly look into the matter seriously otherwise airtel will definately loose its market share very badly.

I had booked the Airtel Broadband connection on 26th May 2016 (F/N) and as per the Airtel commitments, it seems that they will provide the same in next 72 Hrs, I am Ok with this .

But today i.e. on Sunday (29th May 2016), I had received the call at 11:22 hrs from mobile No: +[protected] stating that the Broadband installation team will be coming in the next 30 minutes . I said 'Yes ' and stay in the House. After waiting for more than 2 hours, I had dialed this number again to ask the status, the Person from this number replied said that he will be coming in the next 30 minutes to carry out the Broadband installation.


But after waiting for more than 3 hours, finally I had called again at 16:00hrs and the person said that Today it is not possible to install the Broadband due to some reason .


I am asking from the Airtel Team, that why they are bluffing the new customer ?
Is this the way of providing the services ?
Who will be responsible for my time wastage as my wife is suffering from ailments and due to Airtel I had cancelled my other appointments ?

It seems that Airtel services are not upto my expectation and I had been loging this complaint in the Consumer Court .

It is my request to Airtel Team to refund my money 1000 INR asap and I have been not more interested in there services or to become there member . My requested Broadband Form ID is 4600401


Regards,
Sankalp Saxena
Mobile : +91-[protected]
Broadband Form ID is 4600401

Dear,
I had paid 1000rs as a security deposit to airtel in the month of march, later i had to cancel the connection instantly due to some unforeseen circumstance, airtel had agreed to pay back the amount within a month which they tried to, but the name mentioned on the cheque was incorrect and the cheque was rejected.
Now i 've been chasing the help desk since the last couple of month to have a new cheque issued in my name nanda kumar, as all the documents and the bank account has the mention of this.
The help desk is refusing to issue the cheque now (Though the mistake is from their end) and they are also not responding back to my emails.
Please advice.

Hi. This is Chris from Chennai. Airtel broadband is calling and advertising for additional GB without mentioning that the additional 40Gb (existing plan is 60GB) would cost be additional 99rs. I believe this is a misrepresentation and false advertising since they dont mention the additional cost unless we question them. And the broadband service speed of 2mbps for 1300 has been extremely unreliable and faulty as well with multiple maintenance shut down. Extremely dissatisfied.

Costomer id :[protected]
Seeking a new broadband connection I applied online, in a matter of few minutes I got a call from airtel and they said they will come over to collect the id proof and photograph.theycame as promised took 1000 Rs installation charges plus 100 for servise charges and said they dint have confirmation slip with them so the representative gave me his phone no. and left. I got the connection and a month later with the bill I got the installation charges not paid.
Airtel complaint cell have taken my complaint two times but they are saying they have not received any payment. On calling that person who collected money he is telling that the website there is some network issue

Hi its jatinder singh bedi from ludhiana. This is the worst network i have ever experienced in my life. I think ur providing fake advertisement to the public that u r indias best network. Its been almost 2 to 3 months i had shifted to airtel for best servises but i m totally disappointed from this network. Even i m not getting proper response from customer care also. I m totally upset from this network and i m leaving it and making others also. U r company isn't good enough to satisfy there cutomers. So i request u that please don't hurt people feelings and improve ur services specially 4g network. I was also using 4g internet but even after getting 4g pack u deduct my balance many times that is very annoying. So what is the fun o[censored]r company the indias largest network my foot. I will never suggest anyone for airtel & porting all mine also to another networks.

Hi
It is being observed since few weeks that my outgoing and incoming calls are getting dropped quite frequently. There are three issues to be precise
1. Calls are getting dropped very frequently.
2. During an ongoing call, i do not hear the voice of the other party for sometime. This happens in every call i make or i receive. This is very frustrating
3. Calls are not going through. It just doesn’t connect.

This is a corporate connection under the name of aseem rai (Me) from cisco systems inc. I am really very disappointed with the kind of service airtel is providing. I have had a conversation with the customer care and they asked me to change the sim which i have also done. However, your service is degrading day by day even when you guys are committing of having most widely spread network in the country.

The customer care is good for nothing and they do not have proper information and even the calls to customer care are also having the above three issues. They are telling that karnataka circle is undergoing upgrade, but they do not know till when will the upgrade last.

You guys do not have any sort of redundancy in your network so you can keep our calls intact??? I do not understand this, you cannot give us an excuse that it’s because of the upgrade because every big service provider like yours do have a redundancy available so that the services can be shifted seamlessly and we do not get this kind of pathetic service.

I would like to raise this complaint to the highest level of your escalation in the region of bangalore so that this should be taken very seriously. Its an hard earned money which is being spent on the calls which are just going useless.

Regards
Aseem.

Sr#[protected] from 22 may 2016 my internet is disconnecting intermittently. Also, the speed of internet when its working is not more than 1.42mbps from the promised 4mbps.
Every 15 days, i have broadband issues from almost 2 years now. When i dial 198 and 121 from my landline as well as mobile phone, it is getting disconnected. After all this you dare to provide a bill. Is it not cheating… shame on non-provisioning of basic internet and cellphone service. Its a service delinquent of the company of this stature. Your service in this case has been idiocy

I had applied for an airtel landline about 3 weeks back, i was promised that post the submission of all the documents in 24 hours the installation will be done. I am still waiting! I have called and requested, reasoned, pleaded, yelled and still the installation has not been done.

Random people have called and promised to get in done, but i am still waiting... The so called service executive are so pathetic and have not an iota of a clue as to how to speak with a customer. The last time i called (28th may at about 6 pm), i was put on hold and i could hear those women say, "just cut the call". What the hell is this?!

I am not seeking charity, i am paying for the services and this is how i am treated? The other day (22nd may), the lady calls and tells me because i on the basic plan i need to wait, which i have, and long enough but how much longer?!

For all this i have been an airtel loyalist, with atleast 20 connections at work and at home. I am appalled and disgusted! I plan to get all my airtel connections either ported out or changed! Shame on you guys!!

Hi,
I visited airtel india website last saturday i. E, 21 may, 2016 and registered for new broadband connection by paying rs.1000/- online, after that i got a message that i will be contacted within three working days for installation of broadband. Getting no response from airtel after 3 working days i. E, 25 may i contacted their customer care number and asked them to help me on this issue but they registered my complaint and said that i will get a response within 24 hours, but today it's 28 may and i haven't got a single call/message from them. Between 25-28 may i am calling them regularly for help and each time they register a new complaint and ask for 24 hours time. I am very disappointed by the way they treat their customer, i was routed several times from one person to other person in single call and was always given a excuse that 'due to technical issue, we cannot fetch your details, call after half n hour or 4 hour'

I am feeling helpless, my money is gone and i have no internet connection at home from last 1 week. I think that i should have contacted any other local service provider they would have been much efficient than airtel and saved my time and money.

Attached is the screenshot on written complain acknowledgement (Two complaints were made over phone)

Lead no (As provided by airtel's customer care executive) [protected]

Receipt as received after making payment.
Please find below the details and reference no. For your e­application

Application number
: ongurga01469595
Transaction status : successful
Transaction reference no. :[protected]
Transaction date & time : 21/05/2016 19:11:17

I seek help through this complaint forum.

Thank you
Aditya

This is my relative mobile number ([protected]) and recently i found that when i am trying to call on this number, another person pick upping the call and said that this xyz location.I found this issue from my of relatives.Some times calls connects to right place but some time it changes the location, it seems that there will be a chances of duplication of number.

My sim card was corupted, so i submited my documents to airtel store aswell i wanted number to be converted in a coporate sim, at store their rep told me it will take max 24-48 hrs. Now its almost 5 days and nobody is in even bothered to give a reply, i called their cx service and they said it will take another 2-3 days, but why it will take that long, they dont have ans for it
They advertise themself to be the best...but for me they are worst.

My name is rajareddy p. I have problem with my airtel prepaid number [protected]. When i am make a call it's telling you have in sufficient balance unable to make a call but i have 30rs. Balance also telling same problem. I am facing this problem from last 3 months i was complain about this in airtel customer caste with ref no is:cogcl[protected] on april 27th, 2016. Still facing same problem. Please take action on this issue asap.

I have just moved to Reliable Residency Layout, Haralur Road and got a broadband connection from Airtel this month. Since then, it has not been working for atleast 6 times now. Its been 4 days this time and no response for any of the complaints made. I opted for Airtel thinking that they will have a better support and service compared to others. But this has been a pretty bad experience so far. Would never recommend Airtel services to anyone going forward.

Respected sir/madam,
My name lalit residence of nand nagri, delhi, i want to draw your kind attention towards my problem i. E i am customer of airtel company from last one month mobile no. [protected], i purchased a airtel sim from online website last month, now problem is that i have 1599.95mb data in airtel net balance. Even i am using 4g phone of microsoft lumia 640xl lte, i am unable to use my 1599.95mb data given by airtel company, i tried to reach airtel office at ram nagar, delhi which is nearby me than they told me you should have to wait for 72hours, now 4 days pass, they are not giving me positive reply & talking me in rude manner. Unbehaviour manners. Now its my request to you please solve this matter because i am in trouble. I am waiting sir; i will highly obliged to you. Please help me.

Thanking your
Yours obediently
Lalit
Contact no. [protected]
Email [protected]@gmail.com

We have airtel broadband connection in office which is not working since last 3 days. Even after lodging complain for more than 72 hrs we are not getting proper response from company representatives. Maintainance problems are being sited and no technical person has visited our office. Upon asking for help these people giving same reason but no solution. This has cost us more than 2 lac rs of business loss. Who will pay for this? I want strong action to be taken against this company.

I was using my AIRTEL number [protected] more than 12 years, initially i bought this number from Aircel and i changed the network to Airtel as it is my favorite network.
My this number was deactivated on march due to non-usage as i was some problems i couldn't use it. And i was trying to reactivate this number from starting of May and i am really disappointed because my number is still not activated.
20 digit of SIM number is[protected]u
This is my favorite and personal number from long time.
I called customer care they told me the number is send to Recycle. I want that Number at any cost...How to reactivate my number ??? If possible reactivate my number as fast as possible its very urgent... I wann my number Back..Pls HELP to get my number back...
This is my humble request.

I have requested a broadband connection on 30th jan 2016. Some vendor guy of airtel visited our place collected the documents and payment of rs 1000 (In cash).

After following up with customer care i got to know that they have received my documents but due to technical problem in my area it is getting delayed. After continuous follow ups for several months, i decided to submit the documents again and will ask for new connection. So i have requested a refund of my payment.

From may 13th several reference ids have been created by service specialist for this 67741364, 68007572, 68251806 but no update till now. I have sent requested documents like cef form, payment slip etc twice but no action has been taken till now.

Its been 4 months now but it looks like never ending game for airtel. I am attaching airtel form and payment receipt given by that guy his name was varun.

I have airtel broadband connection and currently in 8mbps speed. But i dont get speed. Its frequently fluctuating and if i give complaint they simply say that there was an issue in back end team and wire so we cleared but they havent clear the problem. I have also requested for upgrade to 16mbps but they are not providing the speed saying that bandhwidth is not possible. Airtel is getting worst doesnt not provide facility to users.