Airtel Complaints & Reviews

I was being committed by airtel that my customer delight program - "airtel
Surprise"! Which i was being offer for five months will get renewed just by making a call to the customer service but i was being confirmed from one of your executive that airtel has made a wrong commitment. Now what's the use of such service where the customer is retained by making wrong commitment, i literally have waited my energy and money just to stay with airtel.

I have even asked to give more data as the token of retention but your executive denied last time but still i remained your customer.

My airtel sim got deactivated last Wednesday, 27th april, 2016.
I went to the shop from where I purchased that sim, they told me it is not active in the system, I recharged it every third day, it was being used every single hour, incoming as well as outgoing. Airtel vendors have mailed to even higher authorities but still I haven't received even a single information of why it got deactivated . I want a valid reason, it is a serious issue and I will file a case. To stop someone's number without a valid reason is illegal.

I recently shifted to kundalahalli gate and I am facing a severe problem with fluctuating signal and no network with Airtel in my Apartment.
Signal mostly drops and gives no signal when I enter to my apartment #123 Sri Lakshmi Devi apt.
Please look into the issue and resolve it else your valuable customers near Kundalahalli gate will have no option but to port to another network.

I think you are not taking our problem seriously & we don't expect from you. Hence kindly take serious/urgent action to reeducate this problem & oblige..
Sir my problems is very simple my incoming is not working last 4days..I complaints many time to Airtel company but now a day its not solved...
My business loss is very much...my number is
[protected] Airtel post paid is incoming not working...
[protected] idea is now working pls information give me this number, .

Sir मैँ एयरटेल का पोस्टपेड कनेक्शन प्रयोग करता हूँ पिछले 8 से 10 महीनो से नेटवर्क की बहुत बड़ी समस्या है कई बार complain की परन्तु कोई सुनवाई नहीं हो रही है कृपया इस समस्या का समाधान तुरंत करवाएं।
मोबाइल नम्बर [protected] एवम् [protected]
Rajesh kumar somani
75, deshbandhu nagar road block-c
Ground floor
Jai hanuman garden, near ram krishna parisad
Hindmotor

Hi sir/madam,

I complain about landline issue on 28/04/2016.
Complaint ref no. 67189796.

Till now the problem is not resolved.

Everytime when i was called to customer care, the executive saying that we are updating the status. Our technician will resolve the issue by today evening or by tomorrow morning.

Till 4evenings and 3 mornings were gone but not technician came and problem not resolved.

When i was ask him to transfer my call to manager, he saying that manager was busy in calls.

Please help me to out of this issue.

Poor service of Airtel Dth along with worst customer service . The customer care executive was shouting and was so rude while taking complaint . I don't know why Airtel has kept the customer service, I guess just to make fool of people . Shivani the executive disconnected the phone in middle of the conversation and Airtel should be banned to do business if they can not maintain it in India . Please ask some one to pick that box from I home as I will get Tata Sky on immediate basis, -Pawan Thakur -[protected], called at 2:43around

Sir i am sanjoy from orissa i recharge my airtel mobile no [protected] online on 30/04/2016 via my airtel app of rs100/ from my bank of india debit card having transection id[protected] bank statement no-medr/www.Airtel.I/924575/ and my complain no in airtel customer care is conrc [protected] money has been deducted from my account but recharge is not sucessful when i contact the customer care on 01/05/2016 he is misbehaving me and thretening me you do what ever you like to do money will not refunded to you as you know i am a poor disable person please help me to give justice to me.

Dear Sir/ Madam,

I had procured an Airtel 4G broadband connection with number [protected]. I had it installed in my residence in Bhakti Park, Wadala. From the very first week the connectivity was poor to non-existent. We had made multiple complaints to Airtel, but the problem was not fixed apart from being asked to reset the modem every time! I was being charged monthly rental and paying it.

After repeated attempts to get it fixed, I finally told the Aitel executive that I shall not pay the rental, till my connectivity issue is properly addressed. I was promised in that call that rental for the months when my modem was not receiving any signal, will be reversed and the issue will be sorted. However nothing was done.

After this, I started getting collection calls. Finally, frustrated with the quality of service and utter apathy of Airtel towards a customer, I wanted to get rid of it once and for all. I paid my outstanding dues of nearly Rs 4000 in March and asked Airtel to disconnect my account.
To my surprise, even after getting a confirmation that my connection will be disconnected I have received a bill of Rs 1035 this month.

I wanted to bring to your notice this appalling service and complete indifference of Airtel customer service.

Your team is bad in terms of responding towards resolving customer issues but on the contrary, super efficient in reducing the speed of the network or making collection calls. How long will you bully and bulldoze the customer and treat them like dirt? How long will you mislead & cheat the customer by showing advertisements on TV that your network even works in the back of beyond when in fact it does not even work in Mumbai? Where is the accountability? Why should I pay this bill when I have switched off my modem from the time Ive been told it has been disconnected.

I do not have time for this but now you have pushed me as a customer to do my best to take it up with regulators/ regulatory board and also a customer propagate. I promise to tell my friends and colleagues and also through social media about my harrowing experience.

Regards
Payal Mukherjee
[protected]

I have received bill for the period 20th march to 19th April 2016 for Rs 795/-.
On 2nd April I have changed the present plan to Rs 399/-, I was on roaming for the earlier period for which the payment was already done. I wish to know on what basis the present bill is raised. Based on your satisfactory reply only I will be able to pay the present bill as I have not fully used the present Rs 399/- coverage.
N V B SARMA

Facing network issue from last one year at my home and called customer care number of time but no resolution. Every time I get to know that request has been forwarded to the network team and resolution time cannot be confirmed. Cherry on the cake is that every time i call to follow up regarding my previous complaint they dont find the data in their system. The service is too pathetic and I strongly don't recommend airtel.

I took a airtel postpaid connection on 27/04/2016. Today my no. Done with successful address verification and i got the message for the same. But suddenly outgoing call facility suspension started from 10pm today. I called customer care for help and the person who received my call told me that his name is rahul. When i explained the problem he told that his name is robin and they cannot help me as my address verification got rejected. Then i called the person who came to my house for address verification and he told me for my address it was a successful one and he updated all the things by afternoon itself. Then again i called customer care for help but again they told me to submit the documents again to the airtel shop. I can only contact them on monday before that it is not possible as the shop will be closed on sunday.

I am staying alone and needed the sim card urgent basis. But presently i am totally helpless and can't able to call anyone of my friends and family in urgency also. No one is helping me, all are just passing the ball from here and there. If this would be the situation of india's most leading telecom company then no words to say. After this bitter experience i am not going to take airtel connection anymore and won't recommend it to anyone.

Sir/madam. Maine 27 march ko apne number pe 58 Ka recharge kiya tha data plan Jo 1.2gb 3g data plan tha only one day 12 se 6 bje tak. Lekin jab Maine net chalaya to mera net pack chala hi nai or jab customer Care 198 pe call ki to wha bolts h k, sir hmare is plan me thodi problem chal rhi h isliye ye use ni hua h balance apka abi h apke account me (1.2Gb) isi tarah 7-8 din nikal gye na koi call aya na net use hua ...aj jab mene dobara is baare me call ki to apka senior executive mujhe khta h k sir aisa koi plan hi nai h hmare pas mat kijiye. Ab ap btao me kya kru... Ab mujhe apna number port krna h bs bhot dukhi ho gya me faltu k deduction se..baat 58 ki nai h baat h baaten badalne ki ...

I had registered a complaint against airtel for deduction of balance on 22nd april and i was told to wait for 48 hours but there wasn't any response after that and again when i had called i was asked to wait again for 48 hours..Even after that there was no response and i had to call back n then i was refunded with the deducted amount.. Now i want a compensation as i was not able to make any calls.. I want an immediate response to it..

I had a "package" from airtel for rs.79 that was valid for 56 days.

I got a text from them to dial *121*5# to discontinue the package if i so wished.

I did.

They went ahead and renewed the "package" anyway!!!

I called up 198, their so-called "helpline". The dummy who picked up said it was my bad luck that my call to *121*5# had not registered in their system, so he would keep my money!!!

So my money is lost. Since the people at airtel believe in luck, i wish this dummy all the ill-health possible, and i'm fine with him using my 79 rupees as a donation towards his treatment.

I have load money from Airtel Money to mobile No[protected]
on 20.04.2016 time 00.08 AM RS 500/=load through SBI Debit card POS 22311003 t Airtel PYMT BillDESK Mumbai IND txn#[protected]

&
i have load money from Airtel Money to mobile No[protected]
on 20.042016 time 00.24 AM Rs 500/ load through SBI Debit card POS 22311003 at Airtel PYMT BillDESK Mumbai IND txn#[protected]

the benficiery not received the amount till plz. credit the above both transaction money Rs 1000/= to my account lpz do the needful
thanking u.
BRk 25 Mobile No [protected]
Email: [protected]@gmail.com

Airtel gave me bill of 3667/-, the charges for this month is 116/- . They included installation charges in the bill but I have paid 3000/- (by cheque number 252570 ) for installation charge and its cleared by bank.

I have sent CRF and bank statement for that to airtel but still I got a bill of 1277/- . The actual bill should be 116/-.
Complain number given by Airtel is 67030514

I recharged my airtel number with 101 rupees but I didn't get any benefit as there was no plan for 101. The Airtel neither provided any benefit nor they refunded the amount.
When I contacted the customer care, they told me that they wil not provide any benefit of recharge as there was no such recharge plan of that amount.
They didn't provided the refund too.
They behaved so irresponsibily and they said, they can't do anything.

I came from the us for a vacation in india and bought this from a distributor. I am still waiting for activation after 2 weeks. I was planning to land a long-term contract with airtel for a business that i was going to start in india later this year but now i am going to actively discourage people from going to airtel.

Please do not buy this - this is a complete scam

In regards to my existing airtel voice and broadband connection, the issues that i have been facing are -:
1. Scam on data allowance
2. Unethical behaviour

As complainant, i will start by describing issue #2. I was unable to pay to my broadband connection bill from december 2015 to february 2016 as i was out of country and i forgot to inform airtel to put my account on hold. The cumulative pending bill for that duration was inr 6800. After few reminder calls that was not forwarded to me, my internet connection got disconnected and services were disabled for my account at the start of march 2016. When i came back in april 2016, i received the call from airtel representative 'meenu' who told me that the due amount is inr[protected]+1239). When i asked about the additional inr 1239, she said it was due amount for march to april. I told her that i will not pay inr 1239 because airtel disconnected my services in march hence it is meaningless to pay when the services were already disabled. She agreed and said that if i pay inr 6800 the rest amount (Inr 1239) will be waived off. I made the payment and called her after 2 weeks to remind her to waive off the charges. She said that she would do it right away. It has now been a month and my charges haven't been waved off. I reached airtel customer care, they said there is no such conversation on their record so they won't waive off any charges.

Now the issue #1, i had a data allowance of 20gb and every month after 4-5 days i received a mail from airtel that my data has been consumed. I always used to wonder how because i did not watch videos and downloaded anything off the internet. I only used my desktop for surfing minimalistic websites related to my work and whatsapp on cellphone in that time. I made sure that my router was wpa2 protected with alphanumeric password that also included special characters and i especially designed that password to not be susceptible to brute force or wpa handshake hacking methods. Much to my surprise they had no explanation and said "i believe your wifi may be hacked". This was not possible because i had already changed the password a few times every now and then to make sure airtel doesn't give me any excuse. So i came up with a plan. I changed my plan to 5gb data and turned off my router for 2 days. The third day i got a mail that i had consumed 80% of my data allowance. You don't have to be a sherlock holmes to now understand airtel's cheap tricks.

I, as complainant, am willing to escalate this issue to court. I will submit all evidences and call records for grievance redressal.