Airtel Complaints & Reviews

My registered mobile number is[protected]. My complete address is :
Flat no i-j 2, model town apartment, pranami mandir road, siliguri - 734001.

I have been repeatedly calling airtel digital tv customer care number since the past one month to complain regarding most of my television channels which aren't being viewed clearly and continually get stuck while viewing.

I would appreciate if you could please arrange for your technician to come and rectify the problem immediately. I have paid my subscription fees and would expect to watch all the programmes that i have subscribed without any hassle.

In case you can't give me the committed service, please let me know. I and my family members are using 5 airtel digital tvs. We would discontinue the service immediately.

Call me on[protected] immediately for the progress of my situation. I am waiting.

Thanks,

Regards,
Kashinath agarwal

I have a airtel 4g modem my modem is not working since december I have sent mails to them and complained about it moreover after calling them and raising a complaint about this I also informed them to stop my service they are harrsing me and charging me every month since December I have also received a confirmation about stoping my service they are also not ready to accept anything and talking very rudely with allegations of not paying the bill whereas I even told them that I am willing to pay december months bill but they want me to pay the full amount and that to the amount for what I have not got any service.

Dear airtel & airtel money team - bharti airtel owes me rs.46, 105 since sept 2015. After wasting about 3 weeks, they have not refunded it and have asked me to contact airtel money. Have already sent all the payment receipts, as cash payment was made. Backgrounder on the account & payments — the account was opened for my mother, who stays in varanasi. Since she travels, during the course o[censored]sage, we found the network coverage to be unsatisfactory. While she was abroad the phone usage was heavy, so i made extra buffer payment to ensure her services are not hampered at any point due to lack of funds. Upon her return we decided to port to vodafone and close the account. Please note — this matter has gone way beyond indecency and customer harassment. I do not want to ping ponged between airtel & airtel money. If you are unable to refund the money please let me know so that i can proceed with legal recourse. I don't want to make this unnecessarily difficult and time consuming process, but if there is no cooperation from airtel, i will be left with no choice. Thank you. Preeti

Airtel 4G Wifi No : [protected]
Account Holder Name : Mridula Chowdhury

We faced abnormal data usage patterns in my billing cycle of 19 Feb - 20 MAr 2016.After the screenshot taken by me on 4 Mar, next morning i.e 5 Mar when I checked my account page the usage data varied.Then at 15.14 hrs I checked it was 7.35 Gb.Within 1 minute it changed to 7.4 and then in another to 7.5 Gb.And all these when the router wasn't connected to any devices apart from the laptop and only the airtel page.I have done this before and I have full understanding of the data usage so there is some defect in the system or network.After that I was scared to turn on the router and wasn't using the airtel wifi for the rest of the month.Hope you understand that hampers work and loss of communication.I had to recharge separately for mobile internet to access internet.I only checked my account page once in between and the same problem persisted.Attaching all the screenshots for your reference.I complained with apellate & 121 with screenshots on 5th Mar at 15.21 hrs.On 6 Mar 15.45 hrs, I receive a call from Vaibhav (appellate team) saying they have not received any screenshots.As I was scared to turn on the wifi router, he asked me to send the screenshots when the new billing cycle starts and he will escalate the complain.I did the same.But alas, as always, airtel has only one thing to say that as per their records, all data is validated.If there is no issue, why will customer complain??

As per their instructions on mail, I called back at appellate on 25 Apr, 11.53 hrs, after last month's bill generation, to say that bill generated and usage details of this cycle was fine and wanted to understand the issue that happened last month.Interaction ID : [protected].Pappinder Singh, could not understand my concern even after repeating it thrice.If seating at a senior level he doesnot understand, what do I expect from the first point of contact!! Anyways, he said it was server issue and its been rectified and the complaint is resolved.I asked him what if it happens next??He said charges will be reverted.I asked so why not for the complaint I raised, and his answer was its not their fault but server's fault and charges are valid.We are not in contact with server team or back end team.So I belief its the responsibility of the nodal or appellate officers to talk to them and compensate.

I called up just to ask for an explanation but not compensate for my loss of work for that particular period.But with such irresponsible attitude from Airtel always, where they donot take responsibility for mistakes, false charges and fake records, I demand compensation for the billing cycle 20 feb - 19 Mar 2016, for the loss of work and communication and other things that I suffered.

I have requested a new broadband connection last week. After a series of calls from airtel for address verification and feasibility, i was informed about a special plan for my area by local airtel personal (Ie: first 75gb/16mbps and furthur in unlimited 512 kbps). After confirming the plan, airtel executives came home and collected the address, id proof along with rs.1000.

Today morning i received a call again from airtel saying that the 16mpbs is not supported in my area and you will get only 8 mbps and the executive who called me from the "[protected]" was completely rude and unprofessional saying this is what you will get and he blatantly had cut the call with out any courtesy.

I request either provide me with the plan suggested or please refund my money .

I have just ported into airtel.. since i was provided a normal sim and not a nano sim.. i went to airtel office in Saket, Indore and told them i want a nano sim... they asked me to pay 25rs and gave me a universal sim... the person told me that it is activated... but when i inserted the sim there was no signal... when i complained they told that sim will be activated after 2 hours... it has been 2 days and sim is still not activated... airtel staff is not cooperative... kindly solve the issue.

My airtel connection is a postpaid connection and i wanted to change my plan. Along with me 2 of my friends also wanted to change plan and do mnp. Airtel sends their representative to my office for providing corporate connections.We met one of this guy and he agreed to do the plan change and mnp. He asked 500 rs from all o[censored]s to do the plan change and mnp. At first i got some doubt but i agreed to pay because i thought these are genuine charges from airtel. Later when i called customer care i came to know that there is no charge for plan change or mnp. I called this guy again and he argued with me and disconnected my phone. After that he was not picking up my call. I sent mail to airtel customer care and gave this guys name and number and requested for a refund. To my surprise the reply from airtel was to find the arc details this guy and inform airtel. Airtel didn't even call this guy to check. I even escalated this matter to the nodal officer and didn't get a reply from them. Then i understood that all this is happening with airtel's consent. No mobile company charges for plan change or mnp but airtel is doing that. This is cheating and never expected that from airtel. The guys name is shiva and number is [protected]. He is using an airtel number and it can be easily tracked by airtel but, they don't want to take any action. I hope some action will be taken on this after this post.

Last 2 month i brought DTH my customer id is:[protected].since my DTH is not working properly.Several times i called customer care to slove my problem but they did, t came.today i called customer care and they massage me a service engineer Debdas Phn num:[protected].Ref num:51184750.when i called him, he said, he'll come personally to slove and take money.if i'm not giving money, he will not come..

Hi.. I'm vishal and using airtel mobile number +91 [protected]..

My problem is airtel prepaid provide helpline number *129# for various offer..

We shown offer of rs. 155 1gb 2g data pack for 28 days..

But benefits not received and we received only 300 mb 3g data for 10 days and received talktime of rs. 40.

Airtel executive don't solved my problem and not given me satisfied answer..

Please find attachment for your reference..

Please help me..

Thanks and regards,

Vishal
[protected]

Hi this my mother num [protected]
Last four days not working this num
But other num my father num [protected] is same problems.
Lot of people using in air tel num in my area is not working all numbers call any numbers but only be if sound called end
No out going calls no incoming calls but only going message

I ported my number from Uninor a few yrs back.
I usually do my recharges online through Airtel website or any third party website like paytm or rechargeitnow.
I had been recharging my airtel mobile number [protected] without any problem in all these years. But suddenly, since October 2015, my airtel number could not be recharged online using any of the websites mentioned above.

Please note I had been recharging this mobile number [protected] ONLINE through those websites for many years without any problem. But since October 2015 I can't recharge this number online using any recharge website including airtel website.

BEFORE OCTOBER 2015 IT WAS ALRIGHT BUT SINCE OCTOBER 2015 NO ONLINE RECHARGE CAN BE DONE. BUT I CAN RECHARGE MY NUMBER OFFLINE FROM MOBILE SHOPS & RECHARGE CENTERS.

Please look into this matter at the earliest and resolve this at the earliest so that I can get relief from this unwanted nuisance.

Thanking you,
Bidhan Chandra Nayak,
Bankura

Hi I am Aparna, [protected] a postpaid airtel user. I used to be a happy customer of airtel but due to recent events i am very much frustrated with their service.

Visit 1. 5-6 days back i went to an airtel relationship center as I wanted to migrate my sim from postpaid to prepaid(no network in my area) The executives took my documents, the money / bill and said my new sim will be activated in 24 hours.

Visit 2 .It didn't happen. I had to go back again. Told the problem after 2 days of waiting. They asked me to wait for another day

Visit 3. i waited nothing happened. I went again the next day. Then the executive asked again a copy of my documents. And photograph

Visit 4 .next day i went with all the documents and photograph. And executive told me my number will be activated in a day

Visit 5 .still not activated. I went again the next day. Executive told me she is sending some Email and sim will be activated In 4 hours.

Its been more than 12 hours now. I don't think making a visit number 6 will also solve my problem. I have given up.

But i will still go and collect the names of all the executives working in the airtel center and send a detailed case with all the dates

[protected]@gmail.com

I had mnp done from airtel to vodafone, and i have paid the outstanding bill but still these people are calling me and saying that my bill has not been paid. I called customer care 3 times abd they say the same thing 'it was not updated but we have updated it now'. Npw even Vodafone is calling me saying i haven't cleared my airtel bill.
This is very disappointing of a company like airtel.

My airtel no. [protected]

I have been debited by about rs. 120/- towards charges related to :
1. Video store
2. Video club
3 airtel nexgtv

I have received a message informing that if you don't send the stop message these services would be activated on my mobile.

I am shocked to know how you can forcibly deduct the chages even though i have never subscribed to the above services.

Please refund me all the money deducted for all the services which i am never interested.

Your immediate response in the above matter is solicited.

Regards,

K. Thyagaraju

I have put a roaming pack according to which the cost per minute should be 25paisa /min for the first 200 calls and then 35 paisa/min for the next calls onwards for a month.

Yet the tarif deducted is more than that.The most irritating thing is i am not able to talk to the customer care representative as there is no easy way to do that. The number is 121 and all i am greeted with is a automated voice which doesn't solve the problem.

mohd abdul azeem i am your costumer sense eight years my mobile num is [protected] my last march bill is 2938 rs .and italk to your customers care to adjustment my bill. Your customers care lady say sir you pay 2500 to activate your sim.and this april bill is 380. those adjustment bill and my this month bill 980.
I request is to cut those extra
payment

I have been using Airtel Broadband connection since few years. Currently I shifted to Ahmedabad. I have a 56 GB plan. I have beed continuously checking my data usage, it hardly crosses 25 GB but Airtel tells me I have used 100% data. I have all the evidence of my usage, I use only 2 devices which keeps all track on the usage. Please explain this irregularity.

I had a TATA DOCOMO gsm number.when I called to a airtel number I heard a jingle like that port in to airtel from others service operator.you will get full talktime, low cost 3g packs and 10p (onnet) calling tarrief.but after port in I noticed by CSA of airtel that there are such pack dosen't exits of 10p(onnet) calling tarrief.
My question is why the jingle is ringing?
And why customer not getting the facility they have heard?

Complaint no details:
66762998, 66990096

We are going through a frustrating and harrowing experience with Airtel customer care and saddened by the apathy and negligence shown by them..

I lodged a complaint on Apr 16, 2016 about faulty modem and lack of internet connection. Modem had to be re-started multiple times to boot it up after power failure every time. After that it used to work. Immediately after filing of my complaint, the internet connection stopped working completely and in spite of providing the case history, it was classified as ADSL outage. Since 16th, I have called them almost everyday 3 to 4 times and every time I used to get a standard reply of distribution point problem which had to be rectified. On my insistence they promised to send a technician at home to fix it. On Apr 22, they decided to close the complaint with a slew of lies - claiming that they spoke to us on 21st and we confirmed it working and they sent a SMS. Neither is true.

When I spoke to them today, they refused to reopen the old complaint and created a new complaint. However, for the first time the BPO person at the call center was willing to record the complaint as reported by me.

Today I spoke to one of their technicians over phone in the morning who promised to come over and check within one hour. I called him after he did turn up for the next two hours. He again gave some excuse and then stopped responding to my calls.

Very soon I will be left with no other alternative but to change the operator.

Sir,
we have used 4 no. of airtel
[protected], [protected], [protected], [protected] but some problem in con. no. we have only used one no. [protected] and paid all bill of this no. by cheque no. "057664"Dt. 12.12.2016 o[censored]nion Bank of india but you have send letter of pending payment so we are requesting you to please clear our pending amount and send me confirmation letter.

Thanks & Regards,
Sanjay Communications,
E mail ID : sales.[protected]@gmail.com
Con. No.[protected], [protected]