Airtel Complaints & Reviews

I was in a assumption that airtel is a customer centric company but am wrong. I had many problems with my number [protected] but the way they were dealt made me to be with airtel but now I don't think that being with airtel will be a good decision. I want to close my numbers and need a refund for what ever balance is available in the number [protected] and I have paid 130 rs for [protected] which is not yet been activated even after 3 days. I have not taken the sim [protected] from any third party retailer it's been taken from airtel shop at radhika ecil. They have asked me for documents which I gave after checking them he gave me the sim and took 130rs from. Today when I visited he said document was not clear so I gave my drivers licence which staff of airtel took a xerox asked me to sign and promised me that by 9 pm today your number will be activated. Always false promises made and given by airtel. Am fedup of these false promises so I think instead of arguing writing mails tweets it will be a good decision to leave airtel and look for a different network provider who will provide me better service at the least no false promises. My last and mail with a humble request is please take your sim cards and refund me the amount what ever is available as a balance in both the numbers am not interested in being with airtel at any cost now I have made up my mind. So please I hope airtel will honor my decision and let me go by refunding the amount. I have attached a screenshot of present status of [protected] so please honor my decission.

Regards,
Shaik Nizamuddin Hyder
[protected]

I am using Airtel CUG 299 corporate plan for long back and the plan was changed to 399 plan without my approval.

After sending an email and discussing with the Airtel Support team, they said there is not going be to any change to the existing plan and reverted additional money charged on my bill. But again this month they moved me into the 399 plan without my notice and charged in the bill.
I have all this communication in my emails and can share with any team to further discuss and solve this problem.

This is not a fair practice by the reputed organization like Airtel and lot of time waste to the consumer to discuss with the support team always these sort of issues.

I want to retain with my earlier CUG plan(299) only as i dont' want to spend more money on my plan where it is not relevant to my need.

Its not my personal problam
Its our strret around 5 km area this problems feel .
Data on kar na par v pn nahi hota ha internet or bohotvdar bat hota ha or acnak cut ho jata ha
Or special call ma v
Ak ko call karu to dusro call lag jata ha
Hamri yaha bas airtel ki raaj ha i mean popular network ha
But kuch dino sab log parishan ho gaya ha
Or idea ka sim khrid ka use kar raha ha
Ma customers care sa v bat ki wo meri complaints 4 bar li butvcall back nahi aya nahi solucation
So plzzzz kind information do something
At govindapur
Post. Laxmi pur
Dist ganjam
Pin 761003
Near kit clg
Odisha
Plzzz sar plzzz

Hi,
My Airtel DTH ID is [protected], log a complain on 22/05/2016; compliant no. 51861031. Not yet resolved after 4 days, even useless customer care not able to clarify that when their technicians will come to resolve. technician are not taking calls, ridiculous Airtel.
I am totally fed up and want to go with Consumer court, kindly guide me on this.

Regards,
Sachin
Hyderabad

I already top up for Rs.90 talk time and Rs.110 rate cutter for my airtel sim. Today I have balance of Rs.10. I just made a call to my friend and speak for a 1 to 2 mints.after that it suddenly tell that insufficient balance to make outgoing call...before 1 month also I got same issue..I have balance of Rs.7 but I am not able to make any calls after that only I put rate cutter and top up of Rs.90 also...on that time itself I call to Airtel customer care but they are not give proper reason for this..I ask them what is the minimum balance for doing outgoing he told Rs. 1.5 but on that day I have Rs.7 but not able to do the out going..Now also while talking about imp matter it says low balance so I check my account it shows Rs.8.24 but not able to make outgoing.If we tried their customer care means it is not connected after we give any complaints.REALLY A WORST SERVICE PROVIDER.WHAT IS THE USE OF A SIM.If we are in any urgency we call some peoples but in this sim it is not at all possible if you are not have balance minimum Rs.20 or above.

I have asked the mobile vendor to deactivate my number they said that they will process the request but there has been no sign of such thing. I have been receiving bills of the last four months which is ridiculous. My outstanding bill is now rs1227. Over this period of four months not a single call has been made. Neither the number fetches network. Still the company is piling up bills.

Last week i went to airtel recharge website http://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number to activate 2g package for my airtel number [protected].

There was a offer saying -- 1 gb -- 2g recharge for 96 rupee - (Valid for 28 days).
So i went ahead and did the recharge.

But to my shock and horror, only 350gb 2g data was credited -- valid for 14 days.

I tried calling customer care many times but no response.

I demand airtel to refund my money or give me the 1gb data which was promised on airtel website.

Transaction reference:[protected]

This complaint is in reference to my airtel no. [protected]. The 50% night data cashback scheme had been activated on my no. For 90 days, since 23rd april 2016. It had been working fine till now. However, i have not received the cashback for today 25th may, as of now.
Kindly revert back to me on [protected] or my mail [protected]@gmail.com.
Also for the 1.2 gb cashback offer, i had downloaded myairtel apps, but there was no benefit given. However, the complaint of night data is the major one, because i select my data recharge plan, as per the night data plan convenience.

Hello concern,
this is Nitin Sharma
Address : Anusha Arcade, 2/A,
SRS Road, Peenya Ist Stage, Bangalore -560058.

On Date: 23/05/2016, One of your Executive Mr Kartik -[protected](Sales team) has taken documents and 1100 rs from me instead of 1000 rs for activation charges and has not given me any receipt . He said bcoz i have applied online i will receive receipt via SMS.When i didn't received any SMS i tried calling him for 3-4 days are receiving my call.
But, now he not pickup My call, I called him more than 50 times. But there is no any response. some time is number showing in Call Waiting.

Now, I request you to please provide me A new connection, or return my money Rs. 1, 100. Which was collected by Mr. Kartik.

I wanted to port 3 no. S in airtel so i went to the store (Indira nagar, munshipullia) near my location. I had all my documents and upc of all three numbers. The store incharge simply refused to do the port. He literally said that you could be fake and he want to see all the 3 phones and saying this he went out. Then another person came out of staff room and i asked him same and he said it is not necessary to bring all the phones and told the person on counter that do the porting and saying this he also went out. Then the person on couter kept me waiting for full 45 minutes till the store incharge returned. And when he returned he told me couldn't do it. I told him about the other person but he said he don't know anything and he can't do it.

I returned home and asked customer care and they told me it's not necessary to bring any phone. Porting code is enough.

I just got soo much irritated by this behaviour. This behaviour is just intolerable. If anyone can talk to them and give them some knowledge and teach them customer handling then it would be nice.

I had raised a broadband transfer request with airtel in the same city. My airtel account number is [protected]. I raised the request on 16 May - ref. no. 67820152.

This request has still not been resolved (almost 8 days). Already written to Nodal Officer for NCR. No resolution yet. I had to spend almost INR 1000 for using internet on my phone due to this delay.

Hello dear professional

i am govind bhandari using your airtel mobile service at rajasthan but now at mumbai i am unable to even recive any call or msg

mobile no is [protected]
holder name- govind bhandari
jodhpur rajasthan..


Even i have called 198 4 times but they did not resolve my issue

my current location is malad east mumbai maharashtra

i spent 179 rs to use internet sevice but i am not able to use it..Even signal bars are not showing...


It would be requested please resolve or pass order to make my money back as soon as possible

you advertise but not give proper service!!!


govind bhandari
company secretary and advocate
mumbai

[protected](aircel contact no)

Dear sir/madam
Before some time am port my number in Airtel from Karnal Airtel office bt when I use Airtel postpaid service I am satisfy so I am agian port out from Airtel. On that time I call on customer care number they give me all information about port out procedure but they give me wrong information about mobile bill on that period of port out. After port out from Airtel... Airtel give me 1700 bill. But my bill plan is 199 plus 14.5% service tax total 227.855. But company told me that pay 1700 Rupees otherwise they will be closed my number. Customer executive told me that on that period bill will be generated on your plan of Rs. 199.

Respected Sir,

The mobile number which is mentioned in the subject line is under CUG Connection so, being a customer it is known to me the Airtel Company always maintain secrecy for providing the details of any of the customer to other unknown person because it is a very confidential matter.

But surprisingly it is happen that one of the Employee /person of Vodafone network Company whose name is Sujay, the person who is taken my name and all the updates of my number from your Company and provide my mobile number to other unknown miscreants which is not lawful.

Please kindly note my Mobile number-[protected] also make sure that things will not be happen any more otherwise I have to proceed further for this issue.

thanks,

User no. [protected]
Lemon Constructions Pvt. Ltd.

I have been harassed by airtel marketing team about a free upgrade offer on my broadband from copper to Fibrenet . I said go ahead with the change. They changed the cable from copper to fibre and leave my house. No engineer came for installation. here is the time line.
13 May 16- disconnect my land line and broad band (changed the cable from copper to fibre)
15 May 16 -I raise a complaint about incomplete installation. They take it as boradband not working
15 May 16 - I receive an email saying technology change is not feasible.
15 May 16 - Another email saying it is possible but the land line number will change. I approve it immediately
17 May 16 - Again I call up to check the status. Again the person at the customer care takes complaint as broadband not working
19 may 16 - again i get calls for trouble shooting. I inform them it is incomplete installation.
22 May 16 - Escalated in Airtel. Again same behaviour sending trouble shooting time for an installation which is not even complete
24 May 16 - still the same situation.

Sir, i have
I have requested for cancellation of airtel 4g dongle number [protected] on 12-feb-2016. Service request is # 67797295. From airtel, i got a call to pay the amount for feb-2016 so that they can cancel. So, i paid the amount on 18-feb-2016. After my cancellation request, i have not used the dongle also.
But airtel has not cancelled the bill so far.
They have been sending the bills for march, april and asking me to pay.
I had put one more request on sr number 69101267 and they have told they will get it resolved by 11th may 2016.

I receive an email today (23-may-2016) saying to clear the outstanding amount of "please be informed that, currently the services for the above mentioned number have been suspended with effect from 15/05/2016. Please be informed that, the rental is applicable till the date of suspension".

Tell me why should i pay. Is it not the lapse of airtel on not canceling my number on time. They are not giving any details.

My question to them is "why did they not calcel in february and not notifying the customer" why are they penalizing the customer. Should i make so many calls and send so many e-mail reminders. Worst part is they are not giving any details. Just because, they take their own time, means i should pay for the delay?

I request you to investigate this matter..
My mobile number is [protected], jayashree.

Hi,
I am following for dth service from last 4days and no right response from customer care. Provided cell no. By them [protected]/[protected]/[protected] all are not responding either not reachable or switched off. I am fed up with their no service at all.
I want them to return back my recharged money and i will opt for another brand, at least they take responsibility to resolve.

Regards,
Sachin
[protected]
[protected]

I have problem with internet, every month I face this problem and technician need to contact Chennai and inform them regarding StaticIP, it is taking a week time and lot of followup.
Some other Airtel technician suggesting that the Airtel service is bad and asking us to shift to beam, such a reputation Airtel is building.

I have problem with internet now, raised complaint yesterday, no response yet. If I call today customer service will ask to wait for another 24hrs. No information on how to prioritize.

I am getting 10 kbps speed after recharge. Recharge date 15 may 2016 time : 1.26 pm number : [protected] benefit : (Online testing pending by sr team)

Dear customer, spl offer only for u. Use ur 2g data at 3g speed, no extra cost,
Select 3g network in phone settings, enjoy superfast airtel platinum 3g
Badhaiyaan! Rs98 ke recharge offer anusaar, 624mb 2g data aapke airtel a/c mein
Credit kar diya gaya hai. Data balance ke liye dial *121*2#.

I recently went to an airtel store at ramphal chowk, sector 7, dwarka, new delhi 110075. One of the employee at the store named manish said that my connection will be installed maximum by monday. On monday (23/05/2016) i went to the store to enquire about the connection, manish said that he will call me in 1 hour with the update and he said that some guy from your company will come to my house. After waiting for the whole day i went to the store again in the evening and still there was no response from manish. I called the other airtel store in my area and they said that my documents have not even reached them for the connection.
You might think that it's not a big deal but i just wasted one day of my life. For me my time is important and apart from that the tone if your employee was very rude even when i was speaking gently. If no action is taken on this i will move further and file a formal complaint. I will not take these things lightly.In anticipation of your corporation.
Anand kumar
[protected]@gmail.com