Airtel Complaints & Reviews

I recharged my airtel number with 101 rupees but I didn't get any benefit as there was no plan for 101. The Airtel neither provided any benefit nor they refunded the amount.
When I contacted the customer care, they told me that they wil not provide any benefit of recharge as there was no such recharge plan of that amount.
They didn't provided the refund too.
They behaved so irresponsibily and they said, they can't do anything.

I came from the us for a vacation in india and bought this from a distributor. I am still waiting for activation after 2 weeks. I was planning to land a long-term contract with airtel for a business that i was going to start in india later this year but now i am going to actively discourage people from going to airtel.

Please do not buy this - this is a complete scam

In regards to my existing airtel voice and broadband connection, the issues that i have been facing are -:
1. Scam on data allowance
2. Unethical behaviour

As complainant, i will start by describing issue #2. I was unable to pay to my broadband connection bill from december 2015 to february 2016 as i was out of country and i forgot to inform airtel to put my account on hold. The cumulative pending bill for that duration was inr 6800. After few reminder calls that was not forwarded to me, my internet connection got disconnected and services were disabled for my account at the start of march 2016. When i came back in april 2016, i received the call from airtel representative 'meenu' who told me that the due amount is inr[protected]+1239). When i asked about the additional inr 1239, she said it was due amount for march to april. I told her that i will not pay inr 1239 because airtel disconnected my services in march hence it is meaningless to pay when the services were already disabled. She agreed and said that if i pay inr 6800 the rest amount (Inr 1239) will be waived off. I made the payment and called her after 2 weeks to remind her to waive off the charges. She said that she would do it right away. It has now been a month and my charges haven't been waved off. I reached airtel customer care, they said there is no such conversation on their record so they won't waive off any charges.

Now the issue #1, i had a data allowance of 20gb and every month after 4-5 days i received a mail from airtel that my data has been consumed. I always used to wonder how because i did not watch videos and downloaded anything off the internet. I only used my desktop for surfing minimalistic websites related to my work and whatsapp on cellphone in that time. I made sure that my router was wpa2 protected with alphanumeric password that also included special characters and i especially designed that password to not be susceptible to brute force or wpa handshake hacking methods. Much to my surprise they had no explanation and said "i believe your wifi may be hacked". This was not possible because i had already changed the password a few times every now and then to make sure airtel doesn't give me any excuse. So i came up with a plan. I changed my plan to 5gb data and turned off my router for 2 days. The third day i got a mail that i had consumed 80% of my data allowance. You don't have to be a sherlock holmes to now understand airtel's cheap tricks.

I, as complainant, am willing to escalate this issue to court. I will submit all evidences and call records for grievance redressal.

One of airtel executive visited our post office (Jacob circle mumbai-11). Alloted us prepaid card and taken money on 26 march 2016. Promising to activate the alloted number by evening of same day. But even after so long period like a month no number getting activated. We apparoach airtel gallary at lalbaug and lower parel but still we didn't get any result. So irequest you to kindly look into the matter and help us to get us our money back.

Company offered a scheme of 12 months validity recharge with rs 1465 I have recharge rs 1465 on 28 Dec 2015.now company is called and said that your A/c no. [protected] has expired on 28 Apr 2016.
I have registered a complain no 51261841 in airtel company on 27 Apr 2016 but in 24 hours company has no reply to me in this matter. Whend I Called again on 28 Apr 2016 08.00 pm then the representative officer said that still waiting another 24 hours and also said that your channel is deactivate on 28 Apr 2016 12.00 pm without solution. I said that my complaint is under process so that plz not do this but he said that this is not possible.

Hi,
My mobile number is [protected]. I was doing recharge for rs.94. I have been doing this for last three months. Usually, i should get 200 local/std minutes. Today, i was shocked to receive an sms saying that the plan is 35 paise per minute for local and std calls for 28 days. I did not do this recharge for rate cutter. I did it for getting 200 minutes. It is not agreeable from a big network. I have tried to call the customer support. They said that they cannot change anything. It is a change brought by the marketing team before 15 days. If the change is brought by the marketing team, why did they not inform the merchants who does easy recharge. They neither provided them new tariff plan nor intimated them regarding the change. Is it the business strategy to put customers under confusion and dissatisfaction?

I have requested mnp (Mnp unique code al673716) on 2 of april for circle change from airtel kerela to airtel rajasthan. But, unfortunately both the sims are deactivated neither kerela one is working nor rajasthan. I called airtel customer care kerela and rajasthan on 28 april they told that sim is not reflecting on their systems respectively. My home circle is uttrakhand, as i have already changed my cirlce once from uttrakhad to kerela.
1. I want to the status of my sim ?
2. How to reactivate the same?

I hereby want to inform regarding a mobile tower hoisted just next my house (10 meters) in the belowmentioed location has become life threatening due to frequent outburst of fire and unbearable loud sound from its machines. On several occasions district authorities were informed about its health hazardous consequences in a peaceful remote village residential area, but they have remained inactive so far.
Please help us remove the tower as there many unoccupied places available in the village.

I have recieved a 4g device with no [protected] which is free of cost given to me including one month free rent of rs.999/- with 10gb data, but after one month on 26-th jan, 2016 i recieved a bill of rs.737/- (6th jan to 26th jan-2016)
that was so shocking, on 6th feb, i changed my plan to 650/- from 999/-, after that i recieved a bill of rs . 850/-, i was recieving daily calls about the bill payment and i was continously reverting to them from feb to disconnect my no.[protected], i am ready to pay bill of feb, 2016 .but jan, march and april .2016 bill is ungenuine.

kindly stop all the services on this no. firstly, clear all the matter, after that i will continue with my second no. or i will choose any other service provider. this is all depends upon ur decision

I had taken broadband connection and they were collecting Rs 1500/month towards the 16Mbps plan. Whenever i raise about the slow speed issues, they were increasing for a day and then again normal. For 16Mbps plan, they had provided a speed of 1.32Mbps itself. I paid like this for more than 6 months and when pressurized for more speed, i was told that the feasible speed is 8Mbps. If this is the case, why they have provided false information and wondering that they could realize about the feasibility after 6 months. Technicians say we are not responsible and contact the marketing guy who provided the information. Whereas customer care do send the same technician who do not even have knowledge to understand and tell. None of them are efficient. To resolve issues they take weeks together.

Hi airtel team,

This is to inform you that i yogita sharma my number [protected] facing the problem of barring my phone serices multiple of times on the request of some unknown people.

The number is in my name also i have set up my personal secuirity questions but still everytime i am facing the issues and challenges daily to unbarred the network of my number in twice or thrice a day.

I am specifying the scenario in a detail description as below:

There is a person naming amit arora he tries to humiliate me and request airtel customer care people to barred the services of my above mentioned number. He is a threat to our family due to same family disputes and isues .Also i have changed my security questions multiple of times to save my account info but the same time he had the link and also friends in the airtel customer care department and those people help him to fetch my personal details to amit and on the same time daily twice or thrice he is doing the practice of calling to the customer care executive saying as" i am his cousin with ...So and so name ...And drop a request for handset lost for this number [protected] ...For barring the services of my phone"

And being a female i am struggling daily morning, evening, night 24*7 requesting and wasting my time to find the resolution with the air tel team but it had now become a very tough task thats why i am writing an email at the end still wishing that might be the airtel people can help me out..Today it self i had the convesation with the rahul and aditya in the cc dept and they told me the end solution for writing it down.

It had become the treat for me now

Please check the history list of my number and complaints with you as it had now become a serious issue for me because he knows all my details.

I would request you to please don't accept any request from the any other person accept me else the last option would be the closure of my number as am finding it unsafe.


Waiting for an action and support from your side.


Regards,
Yogita sharma

Dear Team,

Sagar Tarhekar this side
I am using Airtel sim card from last 6 years, Net is not working and call is discounting automatically facing this problem from last 3 monts ( Jan 16 )
I didnt get any response from customer service, also help me out from this
Feel free to talk with me for this issue

kindly solve this asap.

Regards,
Sagar Tarhekar
[protected].

I had called for a new wifi connection and paid 1100rs and have submitted my documents on 23rd April and they had told me by max 26th a person should come home and install. But I have only been calling you guys I haven't had any positive response. I call you guys everyday first thing in the morning, waste my time and money and speak to you for 2 hrs atleast, and everyday I only realise how incapable you guys are! There is no point calling yourselves customer care you should change it to customer tension! Everyday after speaking to you 10 different executives and explain my problem to each and evryone I get a guarantee that they will be home in few hrs. Not only does a person not come home but I also don't get a call or anything to say that they are not! I mean that is the least you guys can do right? I have taken off from work and losing salary for no use! Pls respond immediately ..I'm attaching screenshots of my calls to Airtel with the call duration. My call log shows only until a certain date I wish I can get all my call history with you guys to show you the time I have waste and the mental torture you guys have brought on to me.

My airtel broadband connection is disconnected from last 3 weeks and getting cross connection calls on airtel landline(My number itself got changed). The cross connection is with a massage center and i am getting calls day night for massage appointment which is indeed a harassment. I have been following up with the customer care on a daily basis where they assured to resolve the issue in 24hrs which is not happening.The issue is with their L3 support(nodal contact) from last 2 weeks. Every time i ask them for the status, they send me the default template which says the issue will be resolved in 24 hours.This is the worst experience from airtel. Can i get some help here with the higher level contact details of airtel broadband to escalate this or the next steps that i can take.

We have been suffering from connectivity issues in our area... families with airtel connections are the sufferers .. very very poor service of airtel in our residential area .. all complaints go in vain..email replies come with no help from the company ( airtel ).. we at home with older people are max sufferers during an emergency .. no call can go thro or we can receive... i do not know when this will be rectified by airtel ..its been very very very long since we quietly suffer !!
pl take immediate action for rectification
regards
vijaykumar
[protected]
home addres : 67/53, 10th B Main Road, 4th Cross, First block, Jayanagar
Bangalore 560011

Hi.
i made a request to port my no. from videocon to airtel on 20 April 2016.
according to the rules my no. must have been port in to airtel within one week.
so the expected date was 27 april.
but my no. has not been ported till the date.
furthermore the customer care executive is telling that my no will b3 port out on 30th of April.
i am very frustrated.
pls help.
thanks

Hi,

Sub: refusal of promise on 4g new connection on airtel no.[protected]

I purchased one 4g hotspot device from airtel on trial offer for 3 days.

When the device was not connected for more than 7 days, i had to visit airtel office, only after which the device got connected with a new sim after change of the original number.

On 2nd day of connection, i communicated to disconnect as i was not satisfied. Despite repeated requests to airtel, the device was not disconnected for quite long due to reason unknown.

Despite informing me on call back from their system of missed call that their executive will visit my residence and refund the money after collecting the device, no one turned up. Over and above, they have now send me a bill for rs.336.11 with due date 30.04.16 which also is not justified.

My approach to their customer care, nodal officer and appellate authority did not yield any positive solution only other than lots of communication.

I could mot provide the documents of communications as there is no provision here. You will understand the magnitude of harassment once you go through the communications.

It is not merely the issue of money. It is my protest against customer harassment and denial of promise on any offer. I shall be grateful if you kindly do the needful.

Regards,
Bikas sen
Contact no.[protected]
Id: [protected]@gmail.com

Respected sir
My name is nagendra singh. I had activated night data service in my airtel sim card. But from last 3-4 days it was not working properly. When i opens any website it opens one touch internet portal service. The page was loaded completely even after half an hour. I was getting irritated on this. Kindly do something about that. My airtel mobile number is [protected].

On 14th april'16, my account got debited with rs.997 (Bil/[protected]/international roam
In/airte012581) but i did not got any message. So i called up airtel call centre. They conveyed that service request not registered. The funds will be credited back to my account. 13 days passed but still awaiting for funds to be credited to my account. This looks surprising that website enables customers to do international roaming, funds also taken but no service operated. This way, they get customers funds w/o any service. It is fooling customers and we are helpless as we could not do anything.

Dear mr. Sunil mittal,

I am using your broadband connection with landline from last two year 2014 to till date. I am facing the so many problem while using the internet connection most of the time internet speed goes down its working very slow, i also take the plan of 8mbps but never this internet speed show in system from last two months.

I also logged the so many complaints to your customer care but your engineer visit at our office & check the connection sometime he change the setting in modem and speed was working fine on that time when your engineer visit. After one day gone again same problem face internet speed very slow.

Our landline no.:[protected]
Connection name:- mayank services

Pls resolve my problem on priority bases.


Thanks
Sandeep kumar
[protected]