Airtel Complaints & Reviews

One of airtel executive visited our post office (Jacob circle mumbai-11). Alloted us prepaid card and taken money on 26 march 2016. Promising to activate the alloted number by evening of same day. But even after so long period like a month no number getting activated. We apparoach airtel gallary at lalbaug and lower parel but still we didn't get any result. So irequest you to kindly look into the matter and help us to get us our money back.

Company offered a scheme of 12 months validity recharge with rs 1465 I have recharge rs 1465 on 28 Dec 2015.now company is called and said that your A/c no. [protected] has expired on 28 Apr 2016.
I have registered a complain no 51261841 in airtel company on 27 Apr 2016 but in 24 hours company has no reply to me in this matter. Whend I Called again on 28 Apr 2016 08.00 pm then the representative officer said that still waiting another 24 hours and also said that your channel is deactivate on 28 Apr 2016 12.00 pm without solution. I said that my complaint is under process so that plz not do this but he said that this is not possible.

Hi,
My mobile number is [protected]. I was doing recharge for rs.94. I have been doing this for last three months. Usually, i should get 200 local/std minutes. Today, i was shocked to receive an sms saying that the plan is 35 paise per minute for local and std calls for 28 days. I did not do this recharge for rate cutter. I did it for getting 200 minutes. It is not agreeable from a big network. I have tried to call the customer support. They said that they cannot change anything. It is a change brought by the marketing team before 15 days. If the change is brought by the marketing team, why did they not inform the merchants who does easy recharge. They neither provided them new tariff plan nor intimated them regarding the change. Is it the business strategy to put customers under confusion and dissatisfaction?

I have requested mnp (Mnp unique code al673716) on 2 of april for circle change from airtel kerela to airtel rajasthan. But, unfortunately both the sims are deactivated neither kerela one is working nor rajasthan. I called airtel customer care kerela and rajasthan on 28 april they told that sim is not reflecting on their systems respectively. My home circle is uttrakhand, as i have already changed my cirlce once from uttrakhad to kerela.
1. I want to the status of my sim ?
2. How to reactivate the same?

I hereby want to inform regarding a mobile tower hoisted just next my house (10 meters) in the belowmentioed location has become life threatening due to frequent outburst of fire and unbearable loud sound from its machines. On several occasions district authorities were informed about its health hazardous consequences in a peaceful remote village residential area, but they have remained inactive so far.
Please help us remove the tower as there many unoccupied places available in the village.

I have recieved a 4g device with no [protected] which is free of cost given to me including one month free rent of rs.999/- with 10gb data, but after one month on 26-th jan, 2016 i recieved a bill of rs.737/- (6th jan to 26th jan-2016)
that was so shocking, on 6th feb, i changed my plan to 650/- from 999/-, after that i recieved a bill of rs . 850/-, i was recieving daily calls about the bill payment and i was continously reverting to them from feb to disconnect my no.[protected], i am ready to pay bill of feb, 2016 .but jan, march and april .2016 bill is ungenuine.

kindly stop all the services on this no. firstly, clear all the matter, after that i will continue with my second no. or i will choose any other service provider. this is all depends upon ur decision

I had taken broadband connection and they were collecting Rs 1500/month towards the 16Mbps plan. Whenever i raise about the slow speed issues, they were increasing for a day and then again normal. For 16Mbps plan, they had provided a speed of 1.32Mbps itself. I paid like this for more than 6 months and when pressurized for more speed, i was told that the feasible speed is 8Mbps. If this is the case, why they have provided false information and wondering that they could realize about the feasibility after 6 months. Technicians say we are not responsible and contact the marketing guy who provided the information. Whereas customer care do send the same technician who do not even have knowledge to understand and tell. None of them are efficient. To resolve issues they take weeks together.

Hi airtel team,

This is to inform you that i yogita sharma my number [protected] facing the problem of barring my phone serices multiple of times on the request of some unknown people.

The number is in my name also i have set up my personal secuirity questions but still everytime i am facing the issues and challenges daily to unbarred the network of my number in twice or thrice a day.

I am specifying the scenario in a detail description as below:

There is a person naming amit arora he tries to humiliate me and request airtel customer care people to barred the services of my above mentioned number. He is a threat to our family due to same family disputes and isues .Also i have changed my security questions multiple of times to save my account info but the same time he had the link and also friends in the airtel customer care department and those people help him to fetch my personal details to amit and on the same time daily twice or thrice he is doing the practice of calling to the customer care executive saying as" i am his cousin with ...So and so name ...And drop a request for handset lost for this number [protected] ...For barring the services of my phone"

And being a female i am struggling daily morning, evening, night 24*7 requesting and wasting my time to find the resolution with the air tel team but it had now become a very tough task thats why i am writing an email at the end still wishing that might be the airtel people can help me out..Today it self i had the convesation with the rahul and aditya in the cc dept and they told me the end solution for writing it down.

It had become the treat for me now

Please check the history list of my number and complaints with you as it had now become a serious issue for me because he knows all my details.

I would request you to please don't accept any request from the any other person accept me else the last option would be the closure of my number as am finding it unsafe.


Waiting for an action and support from your side.


Regards,
Yogita sharma

Dear Team,

Sagar Tarhekar this side
I am using Airtel sim card from last 6 years, Net is not working and call is discounting automatically facing this problem from last 3 monts ( Jan 16 )
I didnt get any response from customer service, also help me out from this
Feel free to talk with me for this issue

kindly solve this asap.

Regards,
Sagar Tarhekar
[protected].

I had called for a new wifi connection and paid 1100rs and have submitted my documents on 23rd April and they had told me by max 26th a person should come home and install. But I have only been calling you guys I haven't had any positive response. I call you guys everyday first thing in the morning, waste my time and money and speak to you for 2 hrs atleast, and everyday I only realise how incapable you guys are! There is no point calling yourselves customer care you should change it to customer tension! Everyday after speaking to you 10 different executives and explain my problem to each and evryone I get a guarantee that they will be home in few hrs. Not only does a person not come home but I also don't get a call or anything to say that they are not! I mean that is the least you guys can do right? I have taken off from work and losing salary for no use! Pls respond immediately ..I'm attaching screenshots of my calls to Airtel with the call duration. My call log shows only until a certain date I wish I can get all my call history with you guys to show you the time I have waste and the mental torture you guys have brought on to me.

My airtel broadband connection is disconnected from last 3 weeks and getting cross connection calls on airtel landline(My number itself got changed). The cross connection is with a massage center and i am getting calls day night for massage appointment which is indeed a harassment. I have been following up with the customer care on a daily basis where they assured to resolve the issue in 24hrs which is not happening.The issue is with their L3 support(nodal contact) from last 2 weeks. Every time i ask them for the status, they send me the default template which says the issue will be resolved in 24 hours.This is the worst experience from airtel. Can i get some help here with the higher level contact details of airtel broadband to escalate this or the next steps that i can take.

We have been suffering from connectivity issues in our area... families with airtel connections are the sufferers .. very very poor service of airtel in our residential area .. all complaints go in vain..email replies come with no help from the company ( airtel ).. we at home with older people are max sufferers during an emergency .. no call can go thro or we can receive... i do not know when this will be rectified by airtel ..its been very very very long since we quietly suffer !!
pl take immediate action for rectification
regards
vijaykumar
[protected]
home addres : 67/53, 10th B Main Road, 4th Cross, First block, Jayanagar
Bangalore 560011

Hi.
i made a request to port my no. from videocon to airtel on 20 April 2016.
according to the rules my no. must have been port in to airtel within one week.
so the expected date was 27 april.
but my no. has not been ported till the date.
furthermore the customer care executive is telling that my no will b3 port out on 30th of April.
i am very frustrated.
pls help.
thanks

Hi,

Sub: refusal of promise on 4g new connection on airtel no.[protected]

I purchased one 4g hotspot device from airtel on trial offer for 3 days.

When the device was not connected for more than 7 days, i had to visit airtel office, only after which the device got connected with a new sim after change of the original number.

On 2nd day of connection, i communicated to disconnect as i was not satisfied. Despite repeated requests to airtel, the device was not disconnected for quite long due to reason unknown.

Despite informing me on call back from their system of missed call that their executive will visit my residence and refund the money after collecting the device, no one turned up. Over and above, they have now send me a bill for rs.336.11 with due date 30.04.16 which also is not justified.

My approach to their customer care, nodal officer and appellate authority did not yield any positive solution only other than lots of communication.

I could mot provide the documents of communications as there is no provision here. You will understand the magnitude of harassment once you go through the communications.

It is not merely the issue of money. It is my protest against customer harassment and denial of promise on any offer. I shall be grateful if you kindly do the needful.

Regards,
Bikas sen
Contact no.[protected]
Id: [protected]@gmail.com

Respected sir
My name is nagendra singh. I had activated night data service in my airtel sim card. But from last 3-4 days it was not working properly. When i opens any website it opens one touch internet portal service. The page was loaded completely even after half an hour. I was getting irritated on this. Kindly do something about that. My airtel mobile number is [protected].

On 14th april'16, my account got debited with rs.997 (Bil/[protected]/international roam
In/airte012581) but i did not got any message. So i called up airtel call centre. They conveyed that service request not registered. The funds will be credited back to my account. 13 days passed but still awaiting for funds to be credited to my account. This looks surprising that website enables customers to do international roaming, funds also taken but no service operated. This way, they get customers funds w/o any service. It is fooling customers and we are helpless as we could not do anything.

Dear mr. Sunil mittal,

I am using your broadband connection with landline from last two year 2014 to till date. I am facing the so many problem while using the internet connection most of the time internet speed goes down its working very slow, i also take the plan of 8mbps but never this internet speed show in system from last two months.

I also logged the so many complaints to your customer care but your engineer visit at our office & check the connection sometime he change the setting in modem and speed was working fine on that time when your engineer visit. After one day gone again same problem face internet speed very slow.

Our landline no.:[protected]
Connection name:- mayank services

Pls resolve my problem on priority bases.


Thanks
Sandeep kumar
[protected]

Hi friends my name is hukum singh and today i want to tell you about a big company doing fraud with customers and company name is airtel actually i was using idea from last many years and i had very good postpaid plan with idea but before three month i got
Call from airtel sales team they told me a good plan but they did wrong commitment with me they told me different plan and they are giving different and i am doing follow-up with customer care through call or mail from last almost two months but they are not resolving my problems and because of this i am facing to much problems but they are not understanding and you all know very well i cant leave my old contact no. And you all also because of this they are doing what they want to do if i don't pay my bills they will disconnect my contact no. So i cant do anything and one more thing in tv i think you all have seen ads of airtel in ads you can see they are showing 4g net in forest, hill area, and every where but real picture is different they cant provide even 3g because i checked and i didn't get even 3g proper in city area so now i want your help my dear friends please share this post because i don't want again they can do fraud with other customers and again and again i am requesting to all please don't go with airtel, even i have contact with nodel officer but he also not helping.
Again my this is my humble request to all please share this post so these type of big company learn something.

Airtel is campaigning aggressively for their so called best 4G network, where as the ground reality is that they are not able to provide a decent 3G network in Pune ( All maharashtra).
For last couple of months their network is completely unstable or gone. 3G network is almost destroyed and 2G is worst. When you keep your cell on 3G only network, you phone will show full signals but you won't receive calls neither you can connect to internet.
3-4 times complain in registered with customer care, but no resolution. Finally got to know the reason behind this worst service is that for their 3G network they had tie-up with Vodafone and Idea, now they are setting up their own infrastructure for 3G/4G but before they could upgrade their infrastructure, they have discontinued the services from Vodafone and Idea. Now consumer is at losing end, Airtel has not yet upgraded their infra and we are not able to make calls.

When called customer care they said : "Sir if you are not getting proper services then you are free to go for MNP and chose other network provider"

Wow !! This company is losing it's customer base willingly and doing nothing.

Our Wifi has stopped working and when we have complained to Airtel, It was found that there was faulty router and person from Airtel visited our home to change faulty router.
While configuring router, He has not set the password and not even inform us that the password is not set. However we asked to set the same old password we were using.
With in Couple of days, I have lost around 25 GB data. We come to know only when we received message for whole data consumption.
When we called customer care to get password change on 18/04/2016, they have told that Password is not set.

From 18/04/2016 I am continuously following up Airtel on mails and calls. They are not answering and telling there is no fault of them.

I am attaching image of my mail in which I asked questions and their reply.

COMPLAIN NUMBER : 66807124
Airtel account number [protected].
Please compensate the lost I had bear because of fault of your company's
person at the earliest.