Airtel Complaints & Reviews

Hi Team

I contacted with Airtel for a broad band connection in April 2016. I asked them to confirm whether the connection will be available at my area(Sector 47, Gurgaon, Haryana) before I pay for the connection. The Executive confirmed that the connection can be installed in the area with in 5 working days, Hence he took the installation charges i.e. 1000 Rs from me and the proof.
The setup was not installed till 2 weeks and if i try to contact them the executive didn't gave proper response and started misbehaving.

I got the message as well for confirmation

"Documents received against your fixedline account No [protected] installation order no. 62280735. It will be processed in 3 working days. No extra amount to be paid to Installation Engineer, except additional CPE purchases(if any). For queries, call[protected]."

Now Airtel said they will not be able to install connection In my area. If i want i can get the refund of my amount.

It is the repeated thing which airtel is doing, the same thing happened to me in 24 June, 2015.

The message i got in June 2015 states

"Documents received against your fixedline account No [protected] installation order no. 37201773. It will be processed in 3 working days. No extra amount to be paid to Installation Engineer, except additional CPE purchases(if any). For queries, call[protected]."

Moreover they don't even bother to talk to me properly as they used to talk before i pay for the connection. They took my id proof twice which might be used in wrong sense.

After the incident i contacted some of the other executives they again confirmed that the installation can be done in the area. That is clearly false commitments and fraud which they are doing with the customers.

Hello sir /madam, I have mistakenly done the recharge to wrong number instead of mine 348 rs/-which is very considerable amount to me for the position I am in and customer care support is useless sorry and they were rude and asking me why are you calling us this many times even though I have called for a different query please reverse the benefit to my number please sir many thanks

I put a request for shifting of my broadband connection [protected] within the same apartment premises on 29 April. Even after 6 days, the shifting is not complete. The physical shifting is done but my broadband is still not working.

I called up their helpline, written multiple emails to them and even written to Nodal officer, Appellate authority. They all give false assurance of fixing it in 24 hours but no action.

This company has become worse than a government department and is sure to doom.

I want a broadband connection. But airtel is not giving me pls help me. Here in gwalior lots of problem genrating for getting connection. I gave 1000 rupees and connection not provided till 4-5 days then i called to airtel store mayur plaza thatipur ([protected]). And tje person said to me i cant give you connection come to store and said (Pehli dod me aake pese wapas leke jao) and i went and take my money back. Then i called to mr. Manoj shrivastav ([protected]). This person came to my home when i didnt submit the money in airtel store. He gave me the information about the store and then only i went to store and submit 1000 rupees but now when i called him he just abbused me alot and i also say to him uncle pls dont use this type language but still he is not responding like a gentlemen. I really got fedup by all this.. I just want to say pls give me a broadband connection and make some enquiry on airtel store members of mayur plaza gwalior.

We have two connections of airtel dth, one standard and the other one hd. We have called many times due to the hd box not working and wanted a replacement. We were assigned a technical person who would visit our house to solve the issue. However, this person never arrives.

The incident is actually multiple. We are going to charge the company compensation for the dissatisfactory or rather ignorance of services.

I have Airtel 4G connection, my number is [protected]. I purchased this dongal from Kankurgachi branch at Kolkata on 24th March, 2016. At the time of purchase, I was told that the dongal would work perfectly even at Ranchi. But it did not work even a single day. I tried contacting the Airtel office at Ranchi and also at Kolkata, so that any one could help fix the issue. I kept waiting for people to come and resolved this issue. In the meantime, I have got a bill for the same even though I could not use the internet facility. I also asked Airtel office at Ranchi, to exchange the dongal with a new dongal. But they refused as the dongal is bought from Kolkata. I called up Kolkata Airtel office to take the dongal back and deactivate the connection. But they have also refused the same and have told that it is not possible. They also told that I cannot deactivate before 4 months. Why do I keep a connection for 4 months also, when it is not working????? Why are they not willing to refund the money I paid for a dongal that is not working???? I have a bill to pay for a service which I have not used even once. I do not want to pay for this connection as I could not use the same. I have raised several complaints regarding the dongal as the dongal does not get connected but nothing is being done. I tried calling 121, 198 many times but no reponse on my request .I went to airtel store they re-directed me to call 121, 198 again. I am fed up of calling 121, 198 all the time and roaming stores for cancellation. They always redirect me to call 121, 198. This is a horrible service from Airtel for not deactivating my Number [protected] Airtel 4G Dongle.I dont want to end up paying monthly bills as I am not using it. Also, I need a refund for my dongal as it did not work even once. I bought that as the sales person told me repeatedly that it would work everywhere, even at Ranchi. But in the contrary, I contrary I could not use it. Kindly look into the issue and refund me the entire money for the dongal, deactivate the connection. I do not understand, why should I pay loads of money to Airtel for not even using their service?????? Is their no value of money???? Need an action urgently.

For the past SIX months there is NO signal. Even standing on the front road I get very feeble or NO signal. Many complaints made to Airtel Customer care and to Ombudsman and to Mr. Vittal also.Even today (05.05.2016) I had lodged a complaint ref No.PO[protected]. After 2 hours the status of the complaint showed CLOSED. Again I lodged a complaint ref No.PO[protected]. Complained to [protected] (ref No.[protected] spoken to one Mr. David. He is unable to address the issue. They are trying to locate a tower as the old Tower lease has been expired. This area is 5th Cross Street, Shastrinagar, Adyar, Chhennai 600020. I am virtually keeping the phone on the road to receive calls. Please help.
Mail ID: [protected]@gmail.com

Dear sir,


My dth no [protected]. I have converted my dth to hd with one year hd channel offer and they collected Rs.1800 for free one year hd channel . But just now customer care told which offer was not activated to your account and instead of that which money was recharged to my account. This is not my fault that is yours. I humble request please activate my one year hd channel or return my money and I go for another dth company. Kindly to do needful.

Thanks and Regards
S Sriram
Cell [protected]

This is Shashank from bangalore B.S.K 3rd stage, INn My home am not getting 3G Network only 2G network is coming. Regarding this i complained but the customer care person telling that due to scratch in sim it is happening you replace with new sim and check they told. But that is not valid reason why because one thing that am already having new sim and one more that i getting 3G network even in my office other than in my home.

please Resolve the issue ASAP to continue with your network.
Thank you

Hi there, i visited your airtel store at sector 4, bokaro mall on 27th dec15 to convert my prepaid number [protected] (docomo) to airtel. i am posted at the line of control somewhere at the northern frontiers. i was promised that my number will start within 5 days .i paid the requisite amt asked by the sales staff, gave him the port number but my number didnot get converted.when i enquired about the same after say one month, i was told i have to again give the port number for that i have to send the sim to delhi to get activated and i again sent the port cord. it was not abt some meagre amt u guys charged but all abiout the faith customers bestow in the company. till date my number has not been ported to airtel and now i have been told to give my documents afresh for the needful.i need to know a good reason why i should not doll out a few bucks and take the company to the consumer forum for harrassment, cheating and breach of faith.pl resolve the issue and contact me on [protected] as ur toll free grievance redressal number is not responding.

Hi- I am Rohit Sunger Son of Shri Madan Lal Sunger, my father purchased one pre-paid connection for Air tel on my recommendation however since he purchased there are multiple times that his account has been debited to 0 after 2 to 5 mins of immediate out recharge.

My father is senior citizen and can not go out so frequently and has no source of earning. Everyday when ever I call him he has only complaint that he recharged with Rs 50 10 mins ago and now there is no money in his account.

People, please understand mobile plays a critical role in old age when they need help in the time of emergency and if there is no balance in account leads to critical situation.

Please check his account and let know for last 5 recharge where and how they have been utilized or exhausted.

His number is [protected]

Thanks
Rohit
[protected]

I have a 4G hot Spot device with 4G sim-[protected], i have been using this for quite some time, i have requested to change my plan from 999 to RS 450 on Feb 23rd but i still keep getting the same bill for 999. I called up customer care several times, they didn't heed what i have to say and they are adamant. I just don't understand even after change of plan they keep sending the bill for the higher plan, this is harassment and are forcing to pay the inflated bill.

I have 3 airtel number in my family and we all are facing network issue indoor and cant able to listen or talk to someone so we need to cut the call and make again and need to find open space so should get minimum quality signal so we can communicate. wasting on money and time on your network so I request you to solve this issue as quick as possible.
I have already complain on airtel.in one month before but they said we are upgrading...

I was reachared on my airtel app for my airtel number and they provide me double data office but after recharge they give 1 gb data only. so sir me last 3 din se call bhi kr raha hu or mujhe btaya ja raha hai ki apko iska solution milega. jiske liye meri 1 complainte bhi note ki gai ti or btaya gya tha k apko 2/05/2016 solution mil jayega but fir bahi problem now ye bol rahe h k jaha ja k complainte kro...

Dear Sir,

I am port my number in airtel, i deposit all document and all security fee at time.. but till date my number is not port .. i have all document and fee deposited at 1st April 2016 but till date not start my number...

I call all costumer but they all not pic my phone and not any response...???
your customer name is Anil [protected], Shakshi [protected], Rajendra [protected], they all basted not pic my phone.. ur this airtel office is gurgavn...

The airtel office located in indiranagar bangalore has been acting irresponsibly
toward a mobile porting service for Mumbai airtel post paid number to Bangalore pre paid number.
The service has which should have be completed in 7 working days has not been completed even after 4 month, in spite of repeated reminded and enquire and submitting the required documents for 3 times continuously.
This has caused me great inconvenience and deep trouble and still the process has not been completed.

Hi

My name is ruchika talwar. I want to complain against airtel's slow browsing issue. Since last month, we are facing this issue and i called up customer service thrice. For the first two times, service engineers came and checked everything and updated the ip and the network issue. But, we are facing the same issue again now. I called up customer service for the third time on saturday and i received a call on sunday. But, i was busy on sunday, so it could not go through. Since then, i have not received any call or text from your side. The slow net browsing issue is very irritating. Please solve the issue as soon as possible, otherwise we will not be paying the bill for the last month, which is rs. 1830.86.

Thank you

Respcted,
With lots of sorrowfulness, i am telling that the bharti airtel, who is claiming world class network to himself, has failed to give the services
Since 30th april 2016 till today, from my airtel postpaid nos.([protected]/ [protected]), neither i am able to call nor anybody able to call me in the period of 1145 hrs to 1710 hrs.
When i am going to call to someone my call automatic get disconnect and same thing happens to on another party who is trying to call me.
I am now fed up with this type of services and facing lots of trouble and missed important calls in this period. Its created lots of stress to me and my families, and my colleague.

Hi,

This is regarding the balance deduction problem that I m facing
since I took airtel connection. My mobile number is [protected]
I got the sim I m having horrible experience.Rs 39/- has been deducted
from my account on 02.05.2016.I called up the customer
care line is busy. No response at all. if
call the customer care the line is busy. not getting a solution.
I want to Refund my Balance.
PLEASE HELP ME


Regards,
Prashanta Mandol

Hi,

Inappropriate bill is being generated for my airtel number from past six months. Every moth i have to call the customer care for rectification of the error. This month i called customer care for the same reason and asked for escalation of the issue to the higher authority, i requested to call back between 9 to 11.30 am. I got a call back around 4 pm from your officer, i was in a meeting and asked them to call back tomorrow for which i was replied rudely and told that i wont get any call back tomorrow. Is this the way how you provide service to the customers, what is the use of customer care service if you are not providing service when we need it.
Kindly help.

Regards,
Arun
[protected]