Airtel Complaints & Reviews

My airtel prepaid number is :[protected], my 3G/4G service is not working and because of that my money got wasted, I recharged my net balance of RC97 and it didn't work, I could only use 2G. So, please resolve this issue as soon as possible. Even now I'm not able to use it, I really need 3G/4G service. We are going to tour on june 11, so please make it fast. It is really important to me.

Sir,
I'm an airtel users since many years, i have a complaint about data lost in my airtel mobile number, which is recharged on 19th may for ₹ 295. The plan says will get minimum of 1.2GB of 3G data, and may get upto 10GB. However I got 1.2GB data. After few days o[censored]sing the data lost completely on 25th may, on that day I recharged my number for ₹160(full talktime) and i tried to add few numbers in Airtel's 'Family share' option using 'My Airtel' app. (it is an option to share the data to other Airtel Numbers, and works only in 3G plans). When i tried to add 2 numbers in 'Family Share' option i got an error message which says loading error or something else, whatever it is i couldn't completed. Suddenly i got disconnected from internet, Remember i have about 1GB data remains on that day morning. I tried to contact customer care, they also says you are used some less data using your number, someone else used your remaining data, but thete is no chance to use other 2 mobile numbers i given because i couldn't completed the option and i'm sure they're not used the shared datas, because one of them were using wifi, and other number were switched off. And there is not any chance for using the 1GB of data in seconds. I argued them with these points, they told they are don't know about it. So i requesting you to give a possible solution for this.

Faithfully
Thajuddeen

— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 10:06 am
Subject: most unexpected customer service from airtel
To: appellate. [protected]@in. Airtel.com


— forwarded message —
From: amit pandita
Date: wed, jun 1, 2016 at 9:57 am
Subject: re: [|bal|ref31724926|] ten year old airtel number disconnected by airtel
To: [protected]@in. Airtel.com


Dear gurulingaveerabrahmam nama.
Greetings of the day.

I really appreciate your quick response. You said that you did not receive request for tele verification for this number so you disconnected the number. It is not my mistake that you did not receive the request for televerification, you better check with your concerned department. I personally have been waiting since last 2 months.. No one has called us or emailed us regarding televerification. So how i am to be held responsible for all this. Its your concerned department who has not done its job and i am being penalised for your mistake. I really appreciate your advise of applying for new connection. Let me tell you this if i needed a new number i wont have wasted my valuable time and resources in sending email across to you. I would have visited any mobile store and applied for new connection. I want my old number to be reinstated. You may not be aware that it is a 10 year old number and my banks, my child's school, office my lpg connection every body has this number to contact me. I am feeling helpless right now as no one is able to contact me. As i told you in my last email that i had visited your wanowrie store (Pune) numerous times and they told me to submit my documents to activate my old number and i have already submitted all those documents which you have listed in your email.
Thank you for your email like all other airtel people i spoke to you also have not provided any solution to my problem
Regards
Amit pandita

On tue, may 31, 2016 at 9:04 pm, wrote:
Dear amit pandita,

Greetings from airtel!

This is in reference to your email regarding activation status of your new airtel mobile number [protected].

I understand your concern regarding new sim not yet activated. The new sim has to be done televerification with in 30 days. We did not receive tele verification from the above number hence the number is cancelled.

However if you want the new sim connection please follow below procedure

As mandated by department of telecommunication, to purchase a mobile connection you will need to submit the below stated documents along with the subscriber enrolment form. It is important that the proof of address and proof of identity are verified by you in person. Kindly keep the documents handy.


1. Proof of identity.

2. Proof of address.

3. One latest passport size photograph

4. Photocopy of pan card, else form 60 to be filled.

You can opt from the bill plan of your choice from the exclusive bill plans. Enclosed is the list of bill plans along with the detailed list of acceptable documents.

Request to make a note of the following:
1. You will be required to pay an activation fee of rs. 300/-

2. Once network is enabled, tele verification needs to be completed by dialing 59059.

3. You could opt for a data pack along with your bill plan to avail discounted data tariff.In case you do not take any pack, volume based charging would be applicable at 8 p/10kb for 2g and 3 p/10 kb for 3g.

4.In case you are opt for a vanity number there would additional charges applicable for the same.

The activation process will be completed in 24hrs.

For further queries, please do email.


Best regards,
Gurulingaveerabrahmam nama
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate authority details."


— original message —
From: pandita. [protected]@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 31/05/2016 07:54:56 pm
Subject: ten year old airtel number disconnected by airtel

Dear madam,
This is in reference to airtel no [protected]. My wife sunina pandita was using
The airtel since year 2006. Unfortunately she decided to convert her airtel
Prepaid phone into post paid. She went online and registered her request on
Your official website airtel.In and the customer care representatives called
Her and assured her that the entire process will take 48hrs and then a
Representative was send to our home address to collect the documents and the
Non refundable fee of 250. This entire episode took place in month of march
2016. Even after waiting for 10days and making repeated phone calls nothing was
Done. Every time we called them we got the same reply that your request is in
Process and you will get confirmation call. We have been waiting since then but
No one has called since then. And on the top of all this on 4th april 2016
Airtel went ahead and stopped my prepaid service and no one has the answer for
That. I called airtel customer care hundred times and visited airtel stores but
Nobody is capable enough to solve my issue. I visited airtel store in
Wanowrie (Pune) phone no[protected] and spoke to chanderkant. He first assured
Me the issue will be resolved in one week. I visited the store again today and
Now today he said he cannot do anything about issue and gave me your email. I am
Really frustrated with the kind of response i am getting from your people. We
Have been using airtel service since last 10 years but being the loyal
Customers we are suffering at the hands of airtel. I understand airtel is a
Multi billion dollar company and if one customer leaves them will not effect
Their business but i am sending you this email to make you aware about the
Horrible service i have experienced by airtel and the mistake of applying
Online to change my connection from prepaid to postpaid. I am also sending the
Phone no of airtel office whom i gave all my documents to change my connection
From prepaid to post paid.
[protected]
[protected]
Pallavi was the representative i spoke with.
I sincerely hope that my documents are not being misused
Thankyou
Amit pandita
P. S. I am also not hopeful that i will receive reply from your side.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.

There is no network coverage in BHEL house, Siri Fort, New Delhi- 11049 since last 1 week. Mails have been written to Relationship Manager (Mr. Naveen Sharma)and [protected]@in.airtel.com but the issue still stands unresolved. There are around 250 users of Airtel connections in BHEL House alone and more than 2000 in all over Delhi NCR. If the problem continue to persist we may need to switch to any other network.

Hi there,

I am writhing this mail because i got some false bills for continuously for two three months, due to which i did not pay my bill for last two months. I have requested several times to customer care to check and fix this issue. every time they promised to fix this, but i did not get any resolution and get continuously false bills.and rather than fixing the problem they call and harass me mentally saying that i am not paying my bills. This is the last communication try that i am doing to airtel.

I have call recordings of airtel calls regarding this issue.

I am an airtel customer from a very long time, i have been using
3 postpaid mobiles
1 broadband
1 dth
i have always been on time regarding my bill payments and never been a defaulter, but the services provided to me are not upto the mark.
Recently i have been facing problems with my broadband, sometimes the internet is not working and sometimes my landline is dead.
Every month there is some or the other problem with our broadband for 7-8 days.
Recently i lodged a complaint on 25th may 2016 against my broadband, the local team contacted me and told to wait for 48 hrs for the solution.When i asked him regarding the problem he rudely disconnected the call.
(airtel local help technician - [protected])
after waiting for 2 days i again called customer care as the local help technician was not picking up my call, they put me on hold for 20 mins and in the end they had no idea what to do.So they told me to wait for another 48 hrs.
Again on 29th i called customer care and they told me there is some wiring issue but still there was no solution.Everytime my call was being transferred to a diff section but nobody knew what was happening.
I was even told that i will be getting a 30 minute call back from the cust care but no one called, i dont understand how does airtel employ such careless and lost people.
Since 25th may my internet and landline is not working and i have no platform left to complain.
So i have decided to mail a hard copy of this complaint to
airtel head office
consumer court
local police station
you people dont realize the situation you put your customers in.My complaints are not at all entertained and solved.
People are talking rudely and still i have paid my monthly bill of broadband today without any delay.

Nitesh.[protected]@gmail.Com
mob-[protected]

I had recharge Rs. 141 30.05.2016.. the airtel gave the special offers that was EC Rs 141 =650MB . So i recharged Rs.141. But the data was not added to data account. That was splitted as 3G and 2G. So i called customer care and i informed . She said ( customer care) it is wrongly done we will rectfy sir
But till now not done .so please help me for get my correct data to my account.

I had made a request for transferring my number from a corporate plan to a postpaid plan on 12 March, 2016.
As requested, I had submitted the request form along with the NOC, KYC, personal PAN card copy and Passport copy at the store -
Shop No 10 & 11, Ramniwas Building, M G Road, Naupada-Thane West, Thane - 400602.
This procedure was confirmed to be completed and i was informed that my new plan would be activated within 72 hours, which has not happened till date.
I made several calls to the call centre from where I got no concrete answer or resolution.
After visiting the store after 2 weeks, I was told that since my document verification was not done due to my absence at my permanent address, the request was not processed.
They then asked me to provide them with an alternate number and preferred time of visit.
I did not receive any call on my number or the alternate number nor did anyone arrive for the verification.
Since then I have been dropping mails to 121.in.airtel.com and a request no - SR69194727 was given, and my issue is not yet resolved even after two months.

I am very unhappy to know that you charge us reactivation charges post account suspension. As i understand that the recharges we do are for the next month which is a prepaid payment, how on earth can you charge me for not recharging my prepaid account?? Can anyone answer this? This has made me think that i should switch my service provider also for my three airtel mobile connections.

Dear sir,
My son activated action and arcade games in my mobile, many time i tried to stop, hence we sent sms "stop* to 155223, getting failure, so not able to stop the games, regularly they are charging 5 rupees per day and more, we are not knowing how to stop. We spend more than 1500 rupees. Please help us in this regards
Mobile no.[protected]
With regards
Vijayalakshimuruganandam

My name is srinivas. My airtel prepaid mobile no: [protected] got deactivated on May 30th 2016 with out prior notice.
i would have recharged my mobile if i get some prior notice.
i have not recharged it for a while as i am on some international assignment for 3 months.
i am trying to recharge now but it is failing as the account is deactivated.
i want my number to be activated again

Dear team,

1. Name of the executive : vijay

2. Mobile number: [protected].

This person has promised the that if i port-in into airtel i will get 1200 minutes of talk time or 720 talk time along with 1gb of 4g data every month.
He said the data pack activation will be done in 48hrs of sim card activation. Till not activated data pack on my number.
And now he always "online" in whatsapp and i had chat with regarding the same. But if i try to call his number it says "this number is not valid".

I am asking you people why are you playing with customers making them "fools' by fake promises. Before port-in into airtel they keeps calling for the details and documentation. Once it's ported none of them in touch.

Do airtel people think customers are stupid or what...? Or you want cheat customers...?

I want call from the person who promised me.. As well as promise fulfillment.

If you people cant do that.. Then revert me with mail.

Regards,
Shankar
[protected].

18-may : i visited airtel store bangalore (Maleshpalya branch) to port my number from airtel andhra pradesh to airtel karnataka both prepaid and i have submited document with photograph and paid 20 rs for new sim. And they informed me this will done in 7 working days.
20-may: i recieved text "you requested for porting the [protected] to airtel has been recieved"
21-may : i recieved two text again from airtel 1) "dear customer, verification with your local reference for you airtel mobile [protected] has been completed. We will keep you updated on the progress" and second message on same day 2)"dear customer, validation of your documents for porting your mobile no [protected] to airtel has been completed and is being forwarded to bharat airtel"
23-may : by evening i realized i am not reciving any incoming calls and messages. Then i called airtel customer care several times to resolved. The only answer i recieved is that to change sim to different handset or type #002# to clear all divereted etc.. But still not resolved and every call get transfer to thier supervior and they will promise to resolve this in another 48 hours this went till 27th may.
27-may : i visited nellore airtel brach requeated them to change my sim if this can resolve my issue. But again i am getting same error "invalid number" who ever calls me
29-may : again i reached customer care to fix this issue on prioroty but again 48 hours they said it woulb be resolved
31-may : my friend suggested in twitter airtel can hep you on this

So guys i hope you got my point. Can you please resolve this since i have many commitment i cannot get any otp's from bank. I work for us client.. They cannot reach me. Please help u can reeach me on alternate number if this is resolved +[protected]


Well. Then no incoming calls for 8 days. You people donot understand but its loss of communication and loss of work. And airtel has never been helpful or cooperated. The customer service executives are undertrained and fail to understand a customer's concern. Moreover, there is no resolution and right from customer service executives to appellate officers, just harass the customers and waste their time.
I donot demand anything because i am highly dissatisfied with airtel. Just wanted to bring this to the light and am going to escalate it further. To notify you, i am going to discontinue all my services with airtel and change my network service provider.

Myself Goutham,
I was an idea postpaid customer from last 2 years, one fine morning I received a call from one of the airtel Executive for a postpaid connection and I found the plan interesting and I have submitted all my documents with port Number around two weeks ago and they said that it takes one week of time for network change.
As per the process idea has stopped services on Saturday but I didn't get any information from airtel people .I called the executive around n number of times for my sim card but no one gave any response to it. Again Saturday I received a call from Airtel asking me to submit documents again because they have misplaced documents.
Even though I have immediately send the documents expecting the service on Saturday as per your executive word.
Till now there are not providing any details ..
I am unhappy with the way airtel was caring about their customers.so I am mentioning the numbers for your reference.

Executive number: [protected] prasad
[protected], [protected], [protected]

Sir,
I have ported my sim from airtel karnataka postpaid to airtel karnataka prepaid. This was ported 10 days back. Till today i am not able to make any recharge. I went to the airtel shop in kammanahalli for 6 time. Everytime i go there, the reply me that they have lodged complaint but nothing is happening. I am a person who used to pay nearly 2000 rupees every month as airtel bill when it was postpaid. I am person who use phone for atleast 2 hours calling a day.
Now i am using a phone that doesnot have outgoing facility for the last 10 days.! I am borrowing phones from my friend everytime to make calls. Please give some relief from this.

Thanks
Abin babu
A2/1303, golden palms apartments
K. Narayanapura cross road
Kothanur, bangalore-560077

Hi my name is niranjan kumar sharma. I have taken a bill plan of rs 149 but without any intimation through email or message they change my bill plan to 149 to 199 and then 225 in 26 april 2016. I am changed this plan 225 to 149 in 29 may 2016 when i got the bill amount april cycle. I am mainly use std calls and lot of charged done in my bill cycle unusualy. Every month i got bill of 230, 220, 240 only but this time i got 364.15 rs bill it was too much. For may month cycle my unbilled amount for 5 days is 64 rs which i have to pay in may bill cycle. The unbilled amount i have received for plan 225. I have changed bill plan on 29 may. So then my unbilled amount of 64 should be waived off by may bill cycle. And for april month bill cycle there should be waived off some amount bcoz the bill is too high.

Please help me in this issue.
Airtel emailed id - [protected]@in. Airtel.com

I was received the call from your customer care on 28 May. He said that I will be given to one offer for you, in this offer your plan has been changed, 35 paisa/ minute STD and Local. I am waiting till this time. Today, I have consulted the customer care, but, he denied. This is cheating and 420 with customer. If, you can’t reply within 24 hours, I will go to consumer court and social media. I have sufficient proof regarding your cheating plan. This is not fair.

I have subscribed to 3G top 1 GB Rs.265 through Airtel money on 23/05/2016

But the transaction has happened twice in my Airtel money account and money is debited twice.

i have raised my concern with the airtel and they are not providing an proper response not in mail and in call.

They dont even respond my mails. complaint - CASE:14891

[protected] 23/05/2016 10:08:58 AIR_PREPAID_MOB|CH:Customer Utility Bill Payment (Self) Rs.265
[protected] 23/05/2016 09:45:57 AIR_PREPAID_MOB|CH:Customer Utility Bill Payment (Self) Rs.265

Please recheck the transaction and revert my Airtel money cash at the earliest.

Regards,
Sharath.

68206448 is my service no and it is been raised on 9th May and I did not get any resolution or response properly from airtel. Every time some or the other excuses. They closed the earlier service number by telling some non sense stories and also when I request them to reopen they had declined to reopen and registered a new complaint. I also have another problem on the upgrade which was another type of short film.

This is the worst service they are providing to people making them fools.

I need a clean resolution and my next steps would be moving legally if this is not resolved at the earliest.

Please advise

Thanks
Natraj
[protected]

I had made a request to replace my old airtel set top box with a new one.
The service guy replaced my old set top box on 09/04/2016 and charged me rs 200 in cash for the same and told me that hd channels will be provided free of cost.
But however airtel started charging me as soon as a month was over from the day the new set top box was installed and i wasn't intimidated about it.
I had made a complaint on 28/05/2016 and requested them to stop all hd channels but the same wasn't done and i got charged for the same.