Airtel Complaints & Reviews

Please note i have been charged some value added services from day one on my mobile bill, for which i never subscribed.Initially it was between rs.1 to rs.3 hence i did not pay attention but from past 5 months the value is gone into rs.100’s. Please have all these charges reversed as i have never subscribed to anything on this phone.

Please note i have been charged some value added services from day one on my mobile bill, for which i never subscribed. Initially it was between rs.1 to rs.3 hence i did not pay attention but from past 5 months the value is gone into rs.100’s.

Please have all these charges reversed as i have never subscribed to anything on this phone. Also, on speaking to your customer executive i came to know that these are some sms charges of rs.5/- per day/ if that’s the logic, i don’t understand the values being charged. Please see the difference below:

Month charged in bill no of day in the month 2 b charged @ rs.5/-
Jan 155 31 155
Feb 169 29 145
March 145 31 155
April 155 30 150

Will request if someone can call & explain this to me. If i see on the website, all your customers are complaining of this fraud happening from airtel to its customers. Please have all these values refunded

Hello, I am using a Airtel no. And I do my recharges online. Yesterday I saw a offer 110 talk time in 100rs. In Airtel application (android) but when I recharged with 100 RS, I got only 84rs not full talk time or extra talk time. Today I called customer service, they told me that there was no such service like full talk time on Your no. Or on our site application.
There was a browse plan option for my no, and. When I browsed there was a offer that was showing 110 RS in 100 recharge. So I clicked on it but after recharging there was not any full talk time.
Now I want to log out from this Airtel application and want to delete my personal data like card details etc. But there isn't any options to deleting accounts.
This is very bad thing .
Now plz any one who can help me to how to log out from this ghatia app

I am keep getting the flash msgs and popup on my screen regarding free airtel to airtel sec and i already talk to customer support many times but they are not able to assist me and i restore my phone also but i am still getting the txt and i already change the settings and all and still its coming...I am using honor 6 plus can anybody guide my how to stop them.

My phone number is [protected] i am using airtel postpaid from a long time and paying bill on time but i am facing issue with the connectivity and with the internet speed and on weekly or monthly basis and i have to face lot of many issue with it and yesterday i called for the same reason mr manoj have picked my call and not generated any complaint for the same and talked very badly with me and now today i had a word with airtel excutive once again so he said i will disconnect the call i[censored] will use that word once again i am highly frustrated by this service and not one is there to listen me and call me back so i want waiver for the same so please help me or else i have go to consumer court

This is rohith joshi here am using airtel postpaid services from past 5 year .Earlier i was in prepaid same airtel

Issue- in my native signals issue in postpaid and prepaid is everything is fine
This problem is not one days issue it's long back issue i talked with airtel team they saying it's 90 days for resolve

Now i am saying please resolve. This issue within 3 days bcz i am not talking about new tower establishment

Scenario- i am using 2 sim both are. Airtel but prepaid single is full and postpaid single is 1 bar or 2 bar or nothing 0.

If you not resolve my issue within 3 days i will plan to different operator

Tower details-kokkada, 574198, belthgady taluk, dakshina kannada, karnataka, india

Rf ticket number[protected]

Warm regards
Rohith joshi
[protected]

I purchased airtel 4g on 8th april'2016 paying inr 2300. It was activated on 18th april.
Since then it is running only in 3g mode. I live in delhi.
The airtel ad claims 4g network in remote areas but they have failed to provide 4g network in delhi ncr itself.
I could not find any link for complaint filing online.
I am feeling cheated by the company.
Please help me to get my money back!

Respected sir,
This is to inform you, that i am customer of airtel broad band in katni mp .In last month march my broad band didn't work so many days, it was almost 20 or more days didn't work although i tried many times to register complaints on [protected] but executive told me that site of my connection had a technical issue and our engineers already work on it so they could not register any complaints.Although i called many days regularly but they responded same answers. After some days almost 13 days after local airtel engineer worked and restart my broadband but after 4 hour's of broad band working it stopped again and then after again i tried local katni engineer and also [protected], my broadband connection start properly working after 8 or 9 days.
Sir toady i called to [protected] customer care executive for waiver of at least 20 days for march 2016, but unfortunately they denied and said to give waiver for 7days only.So that's why i need to registered this complain. So please do the needful
Thanks
Regards
Amit kumar jain
Broad band connection
Number: [protected]
Mobile number: [protected]

Hi,

Its been several weeks and this airtel people cannot fix the issue, and they come begging for money .
I have raised several complaints to the customer care and the nodal officers and till today they could not fix my broadband issues .

All they promise is false, i have lost many thousands .
I request you to please take necessary steps .

Hi team,

I have activated family data share plan on my airtel prepaid number [protected] on 14th apr 2016 by following below procedure.
Step -1) sending message “share” to 121
Step -2) sending message “add [protected]” to 121

After that family data plan activated and the other person able to use my internet, however i am started facing issue by using internet on my mobile. When i use internet in my mobile amount got deducted from main account instead of data.

I have tried all type of deleting share plan and getting to main account but no use.

Step 3) sending message “del [protected]” to 121

I have reached all type of communication y which i can contact airtel (Calling customer care and visiting nearest airtel office), everyone says wait for 24 hours or 48 hours or 72 hours but no resolution provided. If this continues i have to go to the next level.

My data plan is getting wasted now it’s been more than 6 days i cannot use my internet nor the other person who is part of share. And i am having around 1610 mb of data valid till 13th may 2016. Requst you to resolve my problem it the earliest.
Please extend my validity and provide my currency back to my airtel account.

I am a senior citizen, living in Khar alone and had applied for a Home Wifi connection as my daughter was planning to come and stay with me and work on the internet from my home. I had applied for a Home Wi-Fi connection on 12th February 2016 and the payment against the installation of Rs. 3990 was collected by a service executive Mr. Abhay Dubey on the same day after conducting a network availability check at the premises with assurance of installation of the Home Wi-Fi connection within 72 hours after document verification process. The said amount was credited to Airtel bank account on 20th February 2016.

After passing of 72 hours there was no sign of the representative or the promised Home Wifi connection.

When regular contact and follow up did not help, we went to the nearest Airtel Gallery at Bandra on 26th February and lodged a complaint. The store manager Mr. Shaikh assured us of resolution within next 48 hours but nothing happened.We followed it up with reminders on 29th Feb and 1st March 2016. The Bandra Store Manager Mr. Shaikh then gave us the contact number of Kamal Pandey from the Andheri Lokhandwala branch for installation followup.

On 1st March Mr. Pandey assured us connection within next 24 hours. Nothing happened. We kept on following up with Mr. Pandey for installation of Home Wi-fi as we had only received a new simcard pending supply of the home wifi instrument. My application was for home wi-fi and not a 4G connection.

Between 1st to 10th March, we had written numerous emails to support and the nodal officer regarding delay in activation and installation of Home Wi-Fi connection by Airtel.

Surprisingly, in-between on 6th March 2016 we received a message that a bill is generated for your connection for Rs. 4647.31 against mobile number [protected] and after adjusting the advance of 3990 you have to pay the balance of 657.31 by 24th March 2016.When we followed up with customer care on 10th March as we have neither received the connection, nor used the number without instrument, they assured us that the bill would be waived as the connection was not activated till date with complaint reference number 68275851.

By this time, we were fed-up with delay in connection as it was nearly a month from our application date, we informed the call centre as well as Mr. Ashutosh who was supposed to be the Mumbai region broadband head to cancel our request and refund our money given for connection as Airtel is not able to provide me the Airtel Wi-Fi Home connection that I have applied for even after more than 25 days.

Even after putting in the cancellation request, instead of being apologetic for not being able to provide connection, even after receipt of payment, Airtel refused to refund the amount saying the same has been adjusted against activation charges.

How can a service provider charge me for a service not provided and instead of giving compensation for mental harassment for a month and the refund of application money blatantly refuse to refund the amount.

Mene mera airtel bill 11th April ko pay kiya hoon axis card through bt aap ke software me update nahi hua hai

I have initially started the broad band connection with 1099/- pack under the user id:[protected] and telephone no: [protected] and the package is changed after a month with the phone call of your concerned authorities that the GB will be extended from 20 to 60 for 1199/- pack. And i agreed for the same. But I have been getting bill for an amount of Rs/ 1316/- and 1376/- and for the march month I got a bill amount 1476/-. Why my bill amount is increasing day by day as they have informed that after the 60 GB consumption it will be unlimited with a speed of 512 mbps and the land line for any mobile is free within in India. But my bill amount is varying every month and increasing every month.

Please inform

J. Anitha Naidu

I am currently residing in abroad. My SIM card has been deactivated ([protected]). This sim belongs to Tamil nadu and SIM does not connect to mobile network. I have swapped the mobiles and tried to connect to the network but no luck. I want to reactivate the SIM. I have been using this number for many years. Please help me to reactivate the SIM.

Vidyaranpura airtel wifi service providers are cheaters and shameless people
I took airtel 4g hotspot wifi connection ([protected] hotspot no.) in june 2015 and the airtel representative (Manjunath) assured me that the speed in my area is 15 -18 mbps. I got that speed for 10 days and after that the speed dropped to 1-1.5 mbps . I registered a compliant for this in july’15 & airtel manager sudarshini told me that they have to install a new tower to improve the speed and it will take 3 months. I continued paying the bills with a discount of 200/- which was very less for the kind of data speed i was getting. I also need to invest rs500/- on reliance net connect dongal every month to take calls from home as with airtel speed of 1-1.5mbps, i could hardly check emails only. So overall i was paying rs 300/- extra every month in order to manage my work. Sudarshini gave me false hopes and assurance that things will become better but nothing happened till now even after 9 months also. I registered a new compliant and asked them to cancel and disconnect my connection as i am no longer interested but they didn’t cancelled my connection also they did nothing. The customer care representative even told me that this is the best speed you can get in that area and airtel can’t do anything. I told the same thing to sudarshini and told her that why they lied to me for over so many months when they knew that nothing can be done. I even told her that i will stop paying the bills as enough is enough. She very rudely replied to me and disconnected the call. After that she stopped replying to my emails and started disconnecting my calls every time. Finally they disconnected my service in march 2016 but they kept on generating bills which shows their true character and class. These guys are pathetic and cheaters.
I didn’t mean to say here that airtel as a whole is a team of cheaters but definitely vidyaranpura airtel office and their manager and her team are no. 1 cheaters and they just don’t care about their customers. I request to all my friends and their friends to at least forward this review to as many people so that a lesson can be taught to them. This is what maximum i and you all can do to improve the service quality of airtel. Today it happened to me and tomorrow the same can get repeated to you too. So before you suffer please make them suffer so that they improve the service and signal quality all over the bangalore and even outside.

I have been a airtel user for past 10 years... And the network is getting weaker day by day and now when you guys promote your useless 4g saying that it reaches up-to himalayas i feel like disconnecting this connection and swap to other service provider. If i'm sitting at my work place... The signal is literally like poop. Fix it if you value your customers.

And stop showing this crappy advertisements about 4g when in truth your network sucks to the core.

I have been using the Airtel 4G connection since the past 8 months, regularly paying the bills.

I have raised a complaint with Airtel on 2nd April, 2016 that the 4G speed which used to be around >20MB suddenly dropped to <1MB.

Even the engineering from Airtel visited my room from where I access the net checked and found that the speed is less than <1MB on my Airtel supplied hotspot instrument as well as on his mobile device. And he also pointed out 2 more customers have complained about it and when we checked the same near the tower from which the supply was it is <1MB.

Airtel is giving lame excuses as per the mail sent from their end. The mail communication done with Airtel is below.

Every month I have subscribed for a 10GB data, out of which I have used 3.5GB of data and was not able to use the remaining 6.5GB because of the network problem from airtel. They have sent me a bill for the entire amount.

I have been put to a lot of inconvenience by Airtel in providing the services, since I was not able to communicate to my official work.

Even when I communicated to them that if you are not providing me the 4G speed, I will cancel and also put up the same in social media, they were least bothered.

Hence, I request you to look into the matter and justify us for the same. The attitude of Airtel in providing proper Service & Support is pathetic.

Please find few of the mail communication attached which I had with the Airtel Service & Support.

Mr. Salim from airtel digital had a discussion on my new airtel dth connection, he told us that you will be get 2 months subscription free with new connection with mega pack, which usually include all the major packs including hd channels as well. The day the installed the connection i just took confirmation from customer care of same company they tole us the pack has assign to me that is economy and for 1 months. When i just trying to reach them they are just denying my call.
This is the phone no of
Mr salim
[protected]

Dear sir, airtel company is cheating it's customers by one thing or other.
I recharged my account (Mobile no. [protected])for rs 70/- 20/03/2016 and again again for rs 128/- for 50 hrs of 2 g internet on 50 hrs. On 24/03/2016.

Whenever i used internet the company is deducting the money from my call balance. On complaining the executives talk very rudely and put the call on hold for 15-20 minutes and deduct undue money. No company charges money from it's customers to solve their problems but airtel does it shamelessly.

I recharged for rs. 12/ on the same number for all std calls @rs 1/ for 3 minutes, but after 3 -4 days the company sends me message '''''your pack is deactivated and recharge it again'''
At present they have stopped my net access although i had a net pack till yesterday but i could not use it for one month due to the company's cheating. I paid for the std pack but i could not use it due to company's stupidity. I had to waste my precious time talking with airtel's stupid and irresponsible customer care executives, whereas they are least bothered about caring their customers.

We are using airtel internet lease line. Circuit id no : 1533291 - ac number 70363159.

Since past one week we don't have internet connectivity. We pay every month in advance as per the invoices received.

The last proper invoice we have received from airtel was dated 15th february 2016. Which is already cleared.

After that we have received the below two invoices from airtel;

Invoice no[protected] dated 26 february 2016 amount - 0.19
Invoice no[protected] dated 26 february 2016 amount - (-42014.12)

After that we didn't receive any invoice.

Our line is barred by airtel. No intimation we have received from airtel. When we call the customer care for log a compliant, customer care officer didn't allow us to register our compliant. Simply replied that the line is barred due to non payment. We asked the pending invoice detail, they said us to check with our finance team.

I wrote 10+ emails regarding the same to our account manager, other persons as per the support matrix. But so far the line is not activated, no details are shared about the due. Simply barred our line and creating "big problem" to our business. Also i have been calling our account manager and others but unfortunately no one supports and even not picking our calls. Last four working days i have been chasing airtel every now and then but no supportive response from airtel.

We have been a customer for airtel since 2012. Lease line payments are done as advance. This unethical and improper behaviour of airtel led loss of time and affected our business.

For the past 8 days i have been calling and mailing airtel people every now and then. Many times my calls and emails are not attended. Sometimes i got the response to wait.