Airtel Complaints & Reviews

My land line no is [protected] and my broadband is not working from last 4days and contact customer care more than 65 times but not giving any proper answer and the air tel officers also not giving any proper answer and even though they are not giving higher authority no also and I have this problem from last month in 2 are 3 days the broadband is not work

Namaste, this is regards with the new airtel connection activation for mobile no [protected], Bangalore.
This is very surprise and not expected that i will not get response even after seven days after verification of new connection????? Please note that verification has done successfully and whenever i have checked with my details with sim distributor then he told that your verification has been successful,
Request you please take this seriously and take action at earliest, Either start this new connections or confirm that you can’t do it, then i will go to any other service provider.
Regards, harshad [protected]

1 month back, two of my friends who are staying in my area have bought new Airtel broadband connection of 1099Rs plan @16Mbps and I am using the same plan for the past four months but with just 8Mbps. So, I have called Airtel customer care today to ask them why I was not intimated earlier about this speed upgrade from 8Mbps to 16Mbps since my area is feasible for it. Customer care person said it's not possible and after a long conversation, he has transferred the call to retention team. Retention team person said that 'If yu want, yu have to call us man, we will not intimate you', he was so rude in his speech.and I haven't seen a such a worst customer service like this. Also, he said there are so many customers who are paying 1099Rs for 2Mbps speed. OHhhh MY GOD, how dare he openly agreed that he is cheating the customers.Is this the right way to talk? So, it's totally cheating and you making customers fool. Finally, the retention team person told me to look for some other better service provider and started talking about the connection closing procedures. I am really fed up and I am mentally got stressed.

Dear service team,

Hi, this is Mr.P.K.Kunhikannan from Kolkata having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure

Regards,
P.K.KUNHIKANNAN

It has been two months of due date of my airtel bill. My bill generally forms on 7th of the month. On 8th may I checked my unbilled amount to be Rs550(excluding monthly rental which is of 299). This means my bill should be around Rs850-900 but what I got in my bill is around Rs1400. I am unable to pay this amount and I didn't got any help from airtel executive also.
Kindly get to my problem and provide me with suitable option to pay my bill.

Sir i was using 12.5 3G data pack for ₹1250 from past 3years it was legacy plan.. 4 moth back without my concern they changed data pack plan, now they are providing me 8gb 3g data pack for₹ 1250.
One of airtel client name called syed [protected] who called me and told i[censored] pay the bill i will provide you the previous pack. But now he is not answering my call.. Please give me justice

Hi, i recharged 299.00 rs in my airetl account [protected] on 2nd may 2016
My transaction id is 673001 and 673608 two time i tried recharged 299.00 rs
By airtel app but payment deducted 299.00 rs is citi bank account on 1st may 2016 on 12:17 am.. After that i recharged my account by airtel app on 7:14 am by my hdfc credit card transaction id is[protected] that was succesfull that time...
After that i called customer care several time but there is some refernce no is there that is conrc[protected], conrc[protected] are there and some c care executive is srinu and rakesh mishra is assist me but there is no refund back in my account after 20 days and they insure me it will be refund within 3-10 working day...
Please help to refund my amount as soon as possible.

Thanks
Sumit kumar

I am suddenly receiving these messages on my idea sim.
I never requested for any other sim or any airtel service.
It seems somebody got himself a sim on my name.
I want to resolve this issue so that no body could use a sim on my ID for illegal activities.

Following are the messages received from Airtel.

1st message from AK-AIRFTA

airtel mobile [protected] is now activated. Pls call [protected] from your alternate mobile number for verfication and service activation.


2nd Message from AD-AIRRTV

Thank you for your interest in Airtel! We received your request for activation of mobile no. [protected]. The same will be activated within 24 hrs.


3rd message for AD-AIRRTV

Dear customer verification with your local reference for your Airtel Mobile [protected] has been completed successfully. We will keep you updated on the progress.

I had registered a complaint about range issues in my area to airtel customer care centre. When i try to make a call the call gets disconnected continuously. There are two airtel connections in my house. Both face the same issue. I called up customer care three times in last two months. First time they told me that they'll get back to me within 2 days but no response came from their side. I called two more times and still no response.They never even bothered to follow up on my complaint. I would like to regretfully inform that i am forced to change both my connections because of the horrible service provided by airtel.

I am naveen kumar ([protected]@gmail.com)

I have applied for a new airtel broadband connection on 13/05/2016 for the address #3/194, 3rd cross street, kumaran kudil annex, thoraipakkam, chennai -97.
I made a payment of 1000 and gave my id proof and pictures to the airtel broadband executive person. (Name: basha, contact: [protected])
After which i have received no calls regarding my connection, when i tried to reach out to the person who collected my details is not picking up the calls for more than a week. I am stranded with no clue to whom to contact and get my new connection. I wonder how these executives is so irresponsible to even respond to calls.
My ack slip serial no : tnpc757016

I request any airtel concerned team to help me in getting the connection.
Thanks in advance.

Sir,
My name is sunil kumar from jamshedpur. I was purchase airtel sim card approximately ten to twelve year ago but that time i was no address prof so i taken second person address prof and i take sim card.
Now that sim card is not read in any mobile so please request you allow duplicate sim card and replace [protected] this no.
O i request you quaky proceed.

I had recharged two times 500rs each, the transaction was successful but recharge failed saying there is some technical problem.

It has been 18 days there is no refund and every time there is some new answer from the cc

Highly disappointing, the services are not supportive at all. Technical faults from the merchants end and the customer has to make n number of calls.

Hi,


Yesterday[protected] i was recharged mobile number [protected] by tariff plane 85 to deduct pulse rate on my mobile number but 85rs deduct two times in my account.


My mobile received recharge message two time 6:30 and 7:07. How it is possible same tariff plane activated same number same time or same day.


If it is possible then this vary beg problem in you software recharge. Airtel company not a small brad it very big brand if this type cheating problem face by customer this is not good new for you company or organization.


If same plane activated on same number same time or same day it will be ignore second time recharge or it will be recharge like 28*2 = 56 days.


Regards,


Bijendra singh

Specialist

Cenveo publisher services

An iso 9001:2008 & iso 27001:2005 certified company

Stellar it park, tower i, iiird floor

C 25, sector 62, noida, india 201 301

T. +91.120.461.3737 | t. 91.120.461.3700

M. +91.991.089.6981 | f. +1.425.977.1231

E. Bijendra. [protected]@cenveo.com

W. www.cenveopublisherservices.com

Issue is: converting this two numbers 98*4 and 90*4 from postpaid to prepaid request

I am very disappoint and feel very unsatisfied with all airtel customer services, level 1, level 2 and level 3 support and reply regrading this simple issue to convert postpaid to prepaid.
They don't care of the issue just provide the time frames to fix the issue and after that again some time... Same circle is going on.
They don't care if they lose one customer as they have large number of customers that why they are in demanding position.

For my issue level 3 has given 48 hours to complete and fix my issue, but they also failed.
This how your customer services department is working.
If they do not fix simple issue than what they are doing regrading major issue.


I have internet and home phone from airtel also feeling to remove this services also.
I will also post comment on all social website regrading this issue.

Very unsatisfied... Below the emails regarding reply from airtel support.

Thank you


*


On wed, may 18, 2016 at 2:40 pm, wrote:
Dear sir,


Greetings from airtel!


This is in reference to your email enquiring about the status of postpaid to prepaid migration of your airtel mobile numbers * and*.


I understand that delay in processing your request would have caused inconvenience.


As discussed over the phone on 9*4, i have forwarded your issue regarding migration issue to the respective department. Please be assured that, we will get back to you with an update within 48 hours.


Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.


Customer touch points:


Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.


Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Wajida begum j
Bharti airtel limited


— original message —
From: *@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 18/05/2016 02:14:26 pm
Subject:

Hi sir,

I have small issue converting my both phone numbers * and *
From postpaid to prepaid.

I have raised the request in middle of the april month but till now my request
Is not completed. I have went to local airtel stores provided all documents
Required and paid my advance bill also for both numbers.

I am calling to customer support number 121 everyday to know status of my
Request but they all are telling me wait for 24 hours but waited for one month
Now still process is not completed.
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16 latest

I have emails to [protected]@in. Airtel.com also and provided my complete issue details
And they have given me references number as sr69350516 ad i got one or two
Reply about the status and no result same delay or 24 hours waiting.

At last i got information that from backend or technical support or migration
Department (Don't know exact department) are calling me and speak to me and
They are closing the ticket or reference number.
But sir, i never received any call regrading this issue. I am only
Pro-actively calling the support. Please look into this matter and i hope it
Will be fixed.

I request you to please check this issue and process my request.
I want to stay with airtel family.

Below are the emails which i sent and i got reply from your airtel team
Regarding my request which i am forwarding you.

Thank you
Best regards.


—
Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

As per our records, your request for migration is in process and the same will
Be completed at the earliest.

Once network is enabled call 59059 to finish verification and complete
Activation. Recharge your number and dial 123 for activation once number is
Activated in prepaid.

For further queries, please do email.


Best regards
Karthick
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 16/05/2016 06:09:47 pm
Subject: re: [|bal|ref30847327|] postpaid to prepaid request

Hi sendhoori/ airtel,

As per your reference number is sr69350516 my both number should convert to
Prepaid as per your time given 17 pm 16/05/16 but till now my both
Numbers * and * are not converted. Pls reply and given me
Correct timing...
I need my numbers to coverted asap... Pls help...

Thank you.


On sunday, may 15, 2016, wrote:
Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

I have escalated your complaint and the reference number is sr69350516. Let me
Assure you that the same will be resolved 17 pm on 16/05/2016.

For further queries, please do email.


Best regards
Sendhoori
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 15/05/2016 12:44:26 pm
Subject: postpaid to prepaid request

Hi airtel

My phone numbers to be covert to postpaid to prepaid as below:
—


I have issue with converting my phone numbers as above to postpaid to
Prepaid... I have submitted all the documents required to local airtel store
But it not converting first requst was given on 16th april 2016. I have called
Airtel customer support no 121 number of times but they are telling that it
Done by tommrow... It done by tommrow... But that tomorrow is not coming... I
Have cleared all the due balance including unbilled amount also for both
Numbers...
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16

So please requesting you to process my request to covert my both numbers to
Prepaid as soon as possible..


Thank you
Best regards


—

I want to let you know a fraudulent activity by airtel employee. I received a call from airtel caller-payal ([protected]) to convert my existing number ([protected]) to airtel postpaid number. She offered me rs-199 plan which contains 600 calls + 400 sms; i agreed on it.
Next day an agent came to me and give me a new airtel sim and ask me for and id proof and rs-250. Again i got a call from airtel ([protected]) for confirmation, but now she told me another plan details as 270 local + 160 std minutes which was different from previous details that i refused.
Now i want my money back. So i request you to please do the needful.

In chennai near mugalivakkam, for the past two days (From may 18 - 2016), i am getting only cross connections in the airtel number, couldn't establish connection in either way both incoming or outgoing, (Where as other networks works good)
I was helpless during my emergency. (Whatsapp helped me)
Irresponsible customer care people asks us to bare it till july.
The same case happened in the month of april and took more than 15 days to get corrected.
Useless service...

Its been a month i have raised request for broadband connection with airtel and everytime an associate calls me stating feasibility check will be done and they will get back to me. It happened for almost 10 days and then one executive was sent to collect documents and money after confirming connection is available in my locality. I was informed to get connection in 4 days and later when i checked with airtel customer care, they said again they are checking for feasibility check. This went on and on and on and at last i was informed there is no feasibility in my area. This was told after 1 month after me chasing up with appalate team after fed up with customer care. Even appalate team are worst, whenever i drop a mail, they pick it up freshly without referring my previous history and just give me same answers. These people just frustrate customers without bothering about
Anything.

Now to check refund, they asked me to share bank details. I have shared it once and still following up with them. After dropping multiple mails, again they are asking me to share the bank details with same mail format as previously. Every day new executive and he will treat my request from scratch. So what the point in having a customer care and an highest point of escalation, which doesnt even track an history of a request

I need refund and if possible i would need a connection as i am really of need of it.

My request date: apr 17
Airtel account number: [protected]
Request no : [protected]

I have the copy of email chat in this complaint where associates have replied on mail thread by breaking mail chian and have been requesting for same information. I have just included one such incident, but there are many which happened over the last month for just this particular incident

I am having phone no. [protected] & other no [protected] for the last 10 years and now, not getting signals for the last three months. I am staying in iind floor at e-126, pandav nagar, patpar ganj, delhi-91.
I have lodged a complaint 10 days ago in this regard on number 198 and they assured that my problem will be shot out within four days. The complaint no is 69181977.
I am working with press times of india as a manger and this number is allotted under corporate scheme.
I am really fed up with my phone for the last three months. You are requested to solve my problem or change the portability of my phone.

My distributor no [protected] not give me balance lapu.
Ir mere month me 7-8 activation hote hai. But distributer kehta hai ki humare dwara ki hue frc 78 ke sim bhecho jo hume 60rs ke deta hai. Agar maine is bare mai kuch kha to unhone bola jha chahe complain kar do.
Mere jis area mai shop hai wha par net ki frc wale sim kam sell hote hai month me only 1-2 sim sell hote hai. Agar me unse 78 ki frc ke sim le leta hu to woh exire ho jate hai. Maine iski comlain apne tsm se ki jiska number hai [protected] jinhone mujhse kha ki agr aap humari frc ke sim ni bhechonge to hum aki lau me recharge nahi karenge aaki flexy band kar denge uske baad maie yeh baat ane area ke zsm mr laal mani ji mob no - [protected] se ki unhone bhi is aur ko action nahi liya sir me airtel ki flexy 7 year se chala raha hu fir bhi mere koi help nahi kar raha hai aur 1 month se mere flexy me koi balance nahi dal raha hai mere area ke sare coustomer ko isliye balance ki wajah se bahut dikkat ho rahi hai. Aap mere hel kar dijiye kyoki mere area ka jo distributer hai weh khatauli (Muzaffarnagar) ka hai aur uska jo office hai weh khatauli me na ho kar bhood village me hai jha par jane me hum sb retailer ko bahut dikkat hoti hai aap kripya karke humare area ka distributer change kara dijiye.

Mohd abid mob no - [protected]

My father V.Mohanasundaram has been using Airtel No. ([protected]) since last 10 years. This number has been linked to all my bank accounts and other important services. Recently this no. has been out of service without any prior notication. Initially I though that this may be due to SIM damage, since there no SMS of disconnection. Later, I went to Airtel centre in Perambur, Chennai to get a duplicate SIM. There, I was informed that this number is disconnected and sent for sale with new SIM. Now I cannot get this SIM again. I am deeply surprised by hearing this. I never expected Airtel to do such kind of poor service to its loyal customers. Now I had to go after each bank and other services to register a new number. All my friends and relatives are having this contact.

I expect some response from airtel representatives after seeing this complaint. If there is no positive response, I would not recommend Airtel service to my friends and relatives. I will also change my family numbers to other service providers.