Airtel Complaints & Reviews

Hi I had been recently activated my number with a my pack of 370 n the amount has been deducted twice if I call customer care they are telling they can't refund . is it small amount for to neglect???? How can u charge the pack twice??? If a company like u dthink so much about the 370 ts how about the common people like us think . please revert back to me . or else I'm gonna go to consumer court regarding as this is not the first time I'm facing it

Hi i m website developer. I m using airtel sim card for internet uses in last two days from my 2 different sim card the balnace cut off amount about 1000 rs in 30 to 40 different services.. Whis is the best way to make a fool peoples airtel goes down in my eyes i use airtel internet coz the internet networks is very strong but thats the not right way to cut off the balnace.. I called cousmoer care they say if i deactivated the services in 24 hours i can get the refund they refunded me only 70 rs so now i have 70 rs balance in my account even they can't se it they cut of 70 rs also so now i have 0 balance in my account. I have my surfing history and recoding calls of the cousmore care this is gonaa big matter now i have every proof and i will not b silent. Coz the is gonna violence now..

Hi,

This is to inform you that today I had receive a call from airtel Jharkhand number #[protected] asking for my bank details, I am sure this number is being taken on fake documents so being a responsible citizen I am informing the company to please verify the document and block the number immediately before any person is get cheated and if possiblee take legal action too.


Thanks,
Kumar

I recharged for an full talk time of 249 . It got credited but still it shows as 0.0 balance only . The customer care says thr is no option like that in airtel but I recharged as per the airtel tarriff only .. am in bangalore now using the chennai number in roaming . I have the photo proof of the tarriff . please resolve this issue as soon as possible

Respected sir, myself is k. Koteswara rao s/o k. Appayya korasavada village of srikakulam district of andhrapradesh consuming airtel prepaid number i. E.[protected] i want to complete call log history from 1st june 2015 to 29th may 2016 to my email [protected]@gmail.com for the purpose self assessment of the call history which helpful to me in my financial estimation. Thanking you sir yours faithfully k. Koteswararao.

Disgusted with Airtel. I kept getting main balance deductions for data usage although my data was disabled and my WiFi was switched on which means that even if data was enabled, it wouldn't work. I stayed on the phone with customer support for about 37 minutes trying to explain this to him. They don't respect their customers and are least bothered about them. At Airtel as told to me by the representative, "the customer is NOT always right". The customer sevice representatives are extremely incompetent. They have no real technical knowledge and are unable to provide quality service. This is not the first time this has happened. It's blatant robbery. They stole my money and continuously tried to blame me. Airtel customer service is next to useless. They wasted a lot of my time. They charge a premium for a service that's nonexistent. In the end he reimbursed the amount that was deducted. Sadly the cunning people at Airtel kept me on the line long enough to make sure that the amount I spent on the customer care call was the same as the amount reimbursed. The quality of their service is deteriorating by the minute. Extremely disgusted.

I see airtel is least concern to resolve the customer issue as it is more than 6 months but failed to keep commitment of delivering services as per airtel plan.

Now airtel team is keep closing request as solved and i am facing issue.

Do not take any services from airtel as this is unreliable and not customer oriented company.

Better to go for other vendor who is able to deliver services.

I am paying huge amount as a rent for unused services and airtel is failed to deliver services.

Please call me to resolve the case.

I already contacted appellate and ombudsman but useless as usual.

Regards,
Neeraj

I am having airtel number from last 6 years in bangalore, whole of my family using airtel because of its very good network and service. I recently shifted to BTM 1st phase and frustrated with the low signal, call drops and noisy reception. Raised several complaints but not getting any response for correction of this problem. My postpaid relation number is [protected], as I am not revealing my number due to open forum.

Please fix this issue earliest. Else I am on the verge of doing MNP.

Thanks
Ashok

This is as per the complaining no. i have registered through Airtel customer care[protected] and[protected]. after completion of my 4G data pack as per my plan package, i have activated the smart bytes of 1 GB 4G data (300 rs . after that my network was showing only 2G and the speed of network was too slow. after many calls to customer care executives, finally i got connected to a customer care supervisor ( Mr. Prashoob) . after explaining every issues he told me that i have consumed all my data including the Smartbyte i had activated just three days back. ( i am sure that with that 20 kbps speed i can not use 1 GB of data in three days and also i was not using it regularly as it was too slow). and Mr. Prashoob told me that if i activate another smart byte it will be getting OK. i have recharged again for 80 rs as per his instruction. But after cancellation also the speed i was getting was 2G speed only and WHEN I CHECKED THE DATA USAGE BY SMS I FOUND THAT THERE WAS ALL MY 1098 MB DATA AVAILABLE.

UNDER STANDING THAT AIRTEL SERVICE IS SUCH WASTE OF TIME AND THERE ARE MANY CHEATERS SITTING THE CUSTOMER CARE HEAD.

Dear Sir/Madam,

On 2nd May 2016 we called up Airtel Customer Care No 121 and requested them to disconnect only Broad Band connection. They said they will disconnect without informing us that even land line connection(Voice call) will get disconnected. After two days when we called they said within 3 days will activate our land line no.

On 19th may 2016 only they given us Complaint Ref.No."67939626". Everyday we are making a call requested them to activate our no which we are using from past 12 years. But no one is giving proper response to our call. This is worst service we experienced from Airtel connections. If you are unable to provide good service to your customer you should not continue. Stop your service for ever.

We request you to do the needful as soon as possible as we provided this number to all our customers.
Awaiting your response.

Thanking you.

I have airtel connection for my wife since more then 5 years..She was using feather phone with not internet connection till two month back when I gifted her new smart phone. I received a bill more then three times than her normal average bill of 100 Rs.

When I check bill to my surprise extra bill is due to internet usage. I inquire at airtel store that how can we get internet bill without giving request for internet service activation. They say internet is enable to all customer by default it was the old phone which was not supporting the internet so internet never used and never added in bill so I need to request for deactivation of service and pay the bill.

Is it fair to charge for a service which customer never requested??

Have taken a new High Definition Set up box, On subsequent recharge they are deducting Rs.15 calling it as Idle Maintenance Fee. They claim this charge is idle maintenance fee for customer charge after due date. Though I have paid for the Set up box, Installation and dish, I am not sure what kind of idle maintenance they are doing on my set up box. With a week of delay they charge 15 bucks for maintenance. These charges are not explained to me before selling me this product.

My experience with airtel:
—
History:
I was a happy mobile, broadband customer in bangalore with airtel for many years.;suggested airtel to many friends.
So i wanted landline also from airtel.

Experience:
23-apr-2016
I called customer care telephone number and requested for
1) a plan upgrade from 899 (8mbps+15gb limit per month) which is old to 899 (16mbps+30gb) which is a new scheme.
Customer care reply:
The scheme is not available to existing customers. It is 899 (8mbps+30gb) for existing customers.
I: ok please upgrade the plan
Customer care after some time: land line is required for a plan upgrade in that oradband connection.
I: ok enable landline. And give me a 99 toppup for landline to avail india free calls.

12-may-2016:
Customer care: it is only 999+40gb option possible for an upgrad for existing customerse, not for same 899.
I: ok make it 999+99 plan with landline.

15-may-2016
Existing broadband connection is disconnected by airtel themselves without any clue on what and how long.
I: raise complaint and get reference number that not working

Till 19-may-2016
Customer care: we are coming /we are confused by request for landline and complaint for not working

19-may-2016
Connection is rectified by a field engineer.

20-may-2016
Again broadband stopped working
I complained to nodal officer and appellate authority to get some help. No reply.

22-may-2016
Customer care: due to a back end port issue, landline is not possible to give you. Sorry for inconvenience caused. Please apply new connection.

I complained to nodal and appalette authority to ask landline and plan upgradation. They said backend limitation.

I raised a cancellation request of connection and noted down request number.
Customer care: someone will call you to initiate cancellation in 48 hrs.

Till 25-may-2016
No one called.
I: what happened to this cancellation request?
Customer care: that was a reactivation of connection request not a cancellation request in the system.

I raised another cancellation request.

26-may-2016
Customer care calls me and offers to cancel the connection from this day.


From that every day atlas 2 people call me from airtel and telling that we will resolve your landline enablement and plan upgradation. And it was a mis communication happened last times. Deeply regret your inconvenience.
I told i don’t need connection. Please credit 1000 rs initial deposit in my account because i will need to pay it for new connection.
Airtel sales team: in 5 mins we will credit the 1000

After that: no news

Conclusion:
If we are happy custome and want more service from airtel, airtel will try to cheat us in greed for new connection’s installation deposit money of another 1000 rs. They are making the nodal authority and appellate authority (Mandated by trai for consumer rights protection) scapegoats.

Outcome:customer run away from airtel

My name is solomon raj. I am using airtel dth (Hd) customer id : [protected] since more than 3 years. My dth stopped working (No signal - amber light on setup box) since 20th may'16.
I have called your dth customer care numerous times and seems no one is bothered to resolve the issue.
Every time i call, getting a response, we are escalating your ticket, but nothing happens.
I have requested for a site engineer to check the physical connectivity of the dish antenna, but none of you representatives helped me even though i agreed to pay the charges

This is really annoying me that i am with out service for more than a week and you continued to charge me every day.

The sad part is customer care advisers disconnected my call thrice. This level of service is unacceptable. I am exhausted calling your customer care and waiting on the line for long hours..

Today i called ap nodal officer number[protected] that is again connecting to customer care

I had recharged for rs 298 on the 30th may (Today). I got confirmation that recharge has been done and also my bank balance us deducted. But there is no recharge credited and also the 298 offer is falsely shown in the app and the message i received.

Recharge done on 30-may-16 12:07 pm, mrp:rs298.00, pf:259.26, stax:rs37.74, talktime:rs1.00, balance:rs0.39, transid:067567, benefit:550mb 3g/4g & 9500 local+std all calls secs for 28 days. Dial *123*11# to check data balance & *123*230# for voice balance

Hi, I am using Airtel Broad band from past 8months. From 20th of May my Braoband connection got disconnected. I have given several complaints to Airtel 12 executive. Every time they give false coomitiments on rectifying the issue but nothing happened yet.. It's been 10days now. I have also written mail to their customer service in reply they said issue has been resolved.. This is worst service ever from Bharath Airtel.
Airtel is no more looking into customer service they got enough customer they are least bothered about the solving the customer complaints. i sincerely request every one to not go Airtel Braod band...
WORST SERVICE GUYS ARE MANAGING the BROAD BAND SERVICES OF AIRTEL.
Account number : [protected]

I stay at SG Palya, CV Raman Nagar, near Bagmane Tech Park

Since May 30th 2016, 7:45 AM I am not getting signals on my mobiles (both corporate and personal). It is been almost 3 hours

In the past also, there were multiple instances like this but had resolved in some time.

I have already switched off my mobile multiple times, which generally is the solution that airtel provides on escalation, but that hardly works.

I am not able to communicate to external world, and have a lot of meetings that I have already missed. Please resolve ASAP

I was informed that i have unlimited internet after 1.5 gb 3g and when 3g benefit was consumed instead of giving 2g unlimited they are frequently deactivate my 2g internet when i complaint after few hours they ll again activate it same problem i have to face last month and they told we will solve it if you face same prob next month send us screenshot this month i send screenshot and they are not solving i doubt it after consumption of 15 days they will give same ans on 2nd june that send us screenshot next time so basically even after paying so much amount i will be unable to use net

Dear sir,
I m a customer of Airtel since last so many years.But since last one month I have been mentally tortured by you.Despite so many reminder to the customer care but they couldn't bothered to help. Since last one month I have seen that whenever their is no balance in net pack you are deducting the same from Main Balance.without aAuthorisation how can you deduct money from main account.kindly credit my money back to my account otherwise I hv no option to sue you in a court of Law.
With regards
Ghlam.Nabi.Kabli.
[protected]

Reminder-2.. Also send.

Such a worst customer support by airtel, not a single reply on customer's queries from past 3 days.

I have opted one new cug postpaid mobile connection number is : [protected]. But when i checked the bill found that number has charged for calling to cug number ([protected]) & vice versa in bill of april-2016 for both cug numbers (I. E. [protected] & [protected]) then i turned up to airtel customer care one of your cre mr. Naresh & he told me that the number [protected] is not in cug while at the time of purchasing card i clearly mentioned this to airtel sales executive mr. Mahendra ([protected]) that number should be in cug only i. E. Voice calling for both numbers ([protected] & [protected]) should be free i. E. Without any cost and he assured and confirmed that number is in cug activated.

Kindly look into this. And proceed for the waive off calling charges for both number (I. E. [protected] & [protected]) for the voice communication between them. And make sure both numbers are in cug only.

Now second thing is that, as mentioned in bill of april-2016, you have charged me rs. 300.00/- under "one time charges" for new postpaid mobile num: [protected]. And as per sales executive mr. Mahendra there is no any charges i need to pay for activation. Also this is not first time i'm opted airtel cug postpaid number, never i got charged for "one time charges" and as per market standards none of any provider charges like vodafone, idea, reliance & others are not charged "one time charges" for new postpaid mobile connection.
Kindly provide me timeline to waive off of billing charges for both numbers (I. E. [protected] & [protected]) & "one time charges" for new postpaid mobile num: [protected]. Otherwise you can allow me to do another options in legal ways by not paying any bills from today for both numbers & terminating airtel services from our organization as well.

Fyi. Check bill for month of april-2016 (Period 05-apr-2016 to 04-may-2016) for both numbers.

Its really wonder that such a things are happening with old postpaid customers who are familiar with airtel from approx. 5 years & let me informed you that this is not a first time i'm facing such pathetic billing issues.

I'm not satisfied with your customer care/back office/billing agents who are doing such a irresponsible things & seems that huge lack of communication among them.
But just because of your silly mistakes, "why should customer suffers due to the same?"

I'd raised airtel complaint number for both issues as follows:
1) charged bill for cug voice communication ref. No[protected]Raised by airtel cre - naresh)- need waiver for the same.

2) waiver for one time charges for mob no: [protected]_ ref no:[protected] (Raised by airtel cre - vaibhav)

To address my things properly & take it to consumer forum/court i'm keeping their email ids in this mail body.


Regards;
Siddheshwar udar
(91 - [protected])