Airtel Complaints & Reviews

At around 3.pm dated 12/4/2016 I recharged my 3g data pack of Rs449 on this no [protected] from airtel app and the transaction was done through Net Banking and the sum of Rs.449 was detucted from my Bank Account .But sill I have not received that net pack so I would like the concern authority to look forward on this at the earliest as possible and I hopping to recieve the positive response from it.

My complain ref.No.Is cbdsm[protected] registered on 12-apr-2016 15:08 .I have complained them that i haven't received any info. From them that only 100 msgs will be free per day as i have sms pack and they charged me 80 rupee from my balance for sms which is free .As they are telling me now that only 100 msgs are free per day but they have not informed me earlier the same.And customer care supervisor reacted very badly too

Airtel account - [protected]. Last week, I received a SMS from Airtel that a cancellation request has been placed for my account by me, when I had not done so. I emailed customer care and appellate authority regarding the same and I was told that the cancellation request was raised in error and my services will continue. I also received a call from Airtel's appellate team confirming the same. Then yesterday evening, I received call from Airtel's nodal team to inform me that they will not be able to continue my service because of "technical issues" in my area and terminated my service in less than 12 hours. I got to know from Airtel's technician informally that Airtel has few customers in my area and as a cost-saving exercise, they are terminating connections in my area. If Airtel had cost issues and knew about the termination of services in my area, why did they not bother me with sufficient notice to make alternative arrangements and kept me in the dark. Really pathetic customer care by Airtel.

Hi,
I have a 4G data connection and a corresponding data pack for my post paid number: [protected].
This month, my pack had got exhausted due to high usage and hence I had recharged my phone for Rs.175 for a 2G data to support me for the rest of the days and avoid the huge expense in using a 4G data without a subscription pack.

And I was intimated that the following amount was deducted from my account and I was using the internet.
But just to my surprise I found out that even though the amount was deducted from my account, yet the recharge was not done and my number was charged for the 4G data without any subscribed data pack.

On communicating this I was credited back the 175/-. But a huge bill for the usage of the 4G data without a pack was billed for me, which is like 5 times more than 175/-.

If I was willing to pay for the 4G data, then why should I recharge my number for a 2G.

Even when the money was deducted from my account, it was not recharged.

I could have used a data for Rs.175 for the rest of the days, however to rise up the billing amount I am charged a huge amount for the fault of airtel, as they did not recharge the number even after deducting from my bank account.

Kindly check on it,

Regards,
Devtapa

Recently when i shifted my house and i was searching for a good broadband internet provider and based on my previous experience i have selected airtel broadband assuming that service will be very good and fast. But it became a nightmare to get the connection itself from the airtel. Let us see what happened till now.
I have applied for a new broadband connection on 30th march 2016. I have paid rs. 1000 online for the installation charges on the same day and sales person mr. Naveen (Mob: ) came and collected the documents and assured me that the connection will be provided within 48 hrs of time. Previous person who is staying in that house also using airtel broadband and the wiring is still inside the house and for new installation work left is only configuring the new connection and providing phone and router. I informed the same thing to the salesperson and he said that technical team will take care of it.
After two days there is no callback from anyone and i tried to call salesperson and as expected he didn't answered my call and after multiple tries finally he answered and told me that if it is not done already then it will be done in next 24hrs. I waited till next day and called up customer care. I got the same answer asking me to wait for 24hrs more.

Day 1:
Real problem started from here. As sunday came in between i called up customer care on monday and as usual they asked me to wait for 24hrs again, but i am not happy with that and asked to escalate the issue to the next level. Customer care executive(Mrs. Anjali) told me that she will get back to me after checking the exact status with the technical team and if it is not done in next 24hrs she will escalate the issue. As said she called me again and told me that some new cabling work is going on and that why it is delayed and will be done by next day.
Day 2:
As nothing happened i was waiting for the call from mrs. Anjali and she called again on the next day and asked me whether the connection is given or not and i said nothing is done and no call from technical team also. As nothing happened she told me that she is escalating the issue to the next level and i will get a call back soon.
Day 3:
Next day i called up customer care and i explained the entire situation and requested to inform mrs. Anjali. She called up in the afternoon and told me that my connection is not as the given address is wrong. I have raised the request online and filled the application form online and technical team is saying that my address is wrong. I strongly disagreed with the reason she is telling me but she said she can't help anything in that and she ensured that correct address is updated and connection will be given by next 2days. (I don't whether airtel will update the manually for a online application so that there can be some mistake in the address)
Day 4:
Got a call from mrs. Anjali saying that new connection is feasible in the address updated and connection will be given next day.
Day 5: as usual nothing happened and i was waiting for technical person call back or customer care executive but nothing happened.
Day 6: no information from anybody so i called up customer care again and this time one person attended the call and told me that my connection is not feasible and that's why there is no call back and the order is already closed and if required she will take a new request for the connection. I explained the complete situation and then she agreed to escalate the issue and surprisingly she said it is not escalated previously. Then i understood airtel customer care people are giving false information to the customers. She said i will get a call back within 24hrs to update the status.
Day 7: sunday
Day 8: no call.
Day 9 (12th april): again called the customer care to get the status, and executive as usual told me that she is escalating the case and within 48hrs i will get a resolution. I am still waiting when it will get completed.

I don't know what is meant by escalating the issue to the next level without providing any solution and i think airtel is having infinite levels to escalate.

Shame on airtel advertising that they are number one in india and not able to provide
A broadband connection in a city like bangalore and that to where the wiring is already available in the premises.
Airtel customer care is also so pathetic that nobody is concerned about the issue and simply keep on bluffing that i am taking the ownership of the issue and it will be resolved within 24hrs. Each person gives a different status of the same request. I think they won't check what is updated in the request also.

Below mentioned are the details about the new connection request.
Application number : onbanga01426795
Transaction status: successful
Transaction reference no. :[protected]
Transaction date & time : 30/03/2016 19:49:10
Payment amount (Rs.) : 1000
Paid from : credit card

Sales person name: mr. Naveen[protected]
You can see in the attached screenshot where new connection details are assigned on the second day itself by airtel.

Technical team is not doing their work and updating silly things for not doing the work on time and their managers are not bothered about what is happening.

To find my mobile which was stolen
Mobile details:-
Mobile no.[protected] and 2nd mb no.[protected] both sims are airtel .
Model : ze550ml
Imei number : 1-[protected]o
Imei number : 2-[protected]
Lost date :09.04.2016
I have given fir in the police station but no responsce from them till now.
No action is being taken by them, no social responsibilty from the concerned authority,
Please find my mobile with humbel request
Please find the number which used my stolen asus mobile. Imei no of my ph are 1-[protected]o and 2nd 2-[protected] . Culprit can not use the mobil set
You will do action through your system by imei no .
Please reply soon.
Chitar singh meena
M n .[protected]

I called into Airtel customer care to make a service complaint. The charges are supposed to be 50 paise for 3 mins. I ended up holding the call for 10 mins without any executive answering the call and I was charged Re. 1 for that. Why do they charge when no one answers the call? They should start charging after someone answers. It is annoying and causes disturbance to me as it happens many time. I want redressal.

I am holding a data card (Data card # [protected]) from airtel due to low network coverage placed a cancellation request to airtel, their retention team gave me commitment 10 gb/month for rs 999 from which rs 250 will be refunded for next 9 months and they promised me to rectify the network issue. Hence i accepted to retain the connection but all of sudden they said that plan is not applicable for me so they will give me another plan 10 gb/month for rs 999 from which i will get rs 300 every month for a quarter.

This offer will be valid for only 3 months for every quarter i have to send a mail to renew this offer so that i will get this offer as long as i am holding this connection with airtel which was mentioned by their retention team. I had asked them so many times about this offer they promised me that i will get this as long as the connection is active. Hence again i accepted to retain the connection with airtel, when i checked with their customer care they told me that it is not possible and they are not going to activate this plan to me post 3 months.

This issue is running for more than a month every time different people will give different commitments but nothing is recorded in my account which made me to question about their trustworthy. When i started to ask the written commitment for this they were step back and didn't give anything in written. Airtel is giving fake commitments to customers and with poor quality of network coverage they are charging premium, their 4g dongle is consuming more data than what is consumed. When these questions raised to their customer cares getting only template responses which is not relevant to the question.

Their nodal team, appellate teams are just for eye wash they won't care about customers pain or issues. Complete airtel is trying to cheat and pull money from their customers they are not ready to solve the customers issues. For simple issue i have been waiting for more than 1 month which is still open and all of sudden they disconnected my connection without my confirmation to proceed.

Successfully recharge done through airtel app under special offers with RC 186 for 1GB 3G data for 28 days but received only 550MB of data. This is completely unsatisfactory and need attention to be taken and credit the benefit data to my account or refund my money.
PFA for the screenshot of the offer i have gone for. its RC 186

Hi,

I was using the airtel sim (+91 [protected]) from 2005 and 6 months back i have received a message that the documents were missing. When i verified with the customer care i was told to ignore the message as the documents were intact and available. But few days later my sim was blocked and i was told that they wont be able to unblock the sim as it was recycled. But recently this sim card was issued to someone. Could you...

Hi

I have ported my no from karnataka to delhi, and they have changed my plan without informing me.
Earlier also same thing happened with me in karnataka, , at that customer service representative told me that if you port your no. To other state, you can continue with the same plan.
Now they have given me my plan, but i want my old plan,

Thanks,
Nishant

Hi Team,

I have been suffering from false promises by Airtel costumer care and its representative. I applied and paid for broadband for last two weeks but there has been no action so far. When ever i call the Airtel the say they will install the connection tomorrow. Its really disappointed the way they treat new customer.

Here is my account no.. [protected].

Hello,

I made a complain in reference to my transaction done for airtel digital tv dated 7th april, 2016 @ 4:17 pm on your website www.airtel.in.

I used my hdfc credit card to recharge it. I got a confirmation message about from the hdfc bank but i did not receive the message from airtel about the balance. On the call today i was said the transaction was failed according to you and hdfc bank is claiming that the transaction is ok and airtel has claimed the money with id :078707. I am not sure what is going on but i need a proof from your end that the transaction did not go through. Can you send me the copy of it. Hdfc claims that they have a proof on the claim made by airtel

Please look into it at the earliest or i have to go through the customer court and file a case against airtel to get my money back.

Thanks,
Krunal patel
Editor in chief
Syagi samrat
Vadodara
[protected]

Dear sir,

This is my airtel no. [protected] and my name is surendra prasad singh

I have got a massage and charges deduct rs 250/- i have taken the complain with reference to the service request no – 68790832, related to billing dispute on my airtel mobile but i have got a new massage ---the charges levied in the bill are valid.
I don’t understand i am using blackberry and not getting any internet plan but airtel charged rs 250/- without any reason.
Pls arrange to resolve below customer issue on priority & revert with resolution.

I had applied for a 4g hotspot dongle in the month of feb 2016. My airtel
Mobile number is [protected]. I had bought the hot spot device and a 4 months scheme for 4gb by paying 2899/-. The 4g was activated on 23.02.2016.

From day one, the network speed received by me is pathetic. I was constantly following up with the support desk and i was asked to do different settings but still there was no change in the network speed. Finally on 06.03.2016, after contacting the support desk for the 3rd or 4th time, an issue was logged by the support desk with the reference number 68184076 stating that the issue will be closed in 4 days. On not receiving any feedback from the support desk for 4 days, i again contacted the support desk quoting the reference number and i was informed that a survey was done of my area and the necessary arrangements will be done in the next 2 months.

Since i have already paid for 4 months, what do i do with the pathetic speed available till that time? For all the ads shown by airtel with fast network speed in mountains and valleys and islands, there is not even a decent network available in a city like thane where i reside.

Finally i am compelled to cancel the connection and in this regards i have been continuously communicating with the appellate authority thru emails. But even after almost 14 emails, i have not got any satisfactory reply from airtel. I have been informed in one of the mails that the connection has been suspended but i have not got any proper communication from airtel as to what happens to the rs.2899/- i have paid as advance for the connection and will it be refunded to me.

I am repenting that i bought the airtel 4g dongle. I had a airtel mobile
Connection earlier and i had ported it to vodafone for the same network reason and i feel i have made a mistake again by trusting the ads shown by airtel and going for its services again.

I have paid money (1049/-) and supporting documents for an airtel broadband connection on 2nd april 2016, however till date i have not got a broadband connection at my home.

It’s been more than a week and there has been no further communication post collecting the money and documents. On calling the customer care, they keep on postponing the issue and are not helping me with my concern.

Cef no: tblr 7089940

This is highly disappointing from airtel side. I would like a refund of my money and would instead go for tata docomo as they seem to be much more professional.

This is to inform you that i have purchase Airtel 4G Mifi plan @ 500/- per month where in Airtel committed if i will purchase Mifi Dongle which is Rs.2000/- then my 4 month rental upto 4GB data would be Zero.

Now i have received my 1st bill amounting Rs.800/-, and the team who sold me plan is refusing to provide me bill waiver.

this is really bad and affecting Airtel image. Need your support to investigate and close this issue

Airtel represetative who collected the cash from my home is Mahesh and his number [protected]. Kindly revert on priority

Last week I purchased one prepaid 4g sim from Airtel 4g centre but that no is not activate till now. they took 450/Rs for 6gb data but that sim is not working till now. I raised complaint 8 times and visit to technical centre 3 times but
tele-callers not responding properly they told me our side is OK please contact dealer but dealer said contact customer care. So this is my condition please resolve my problem, i am feeling bad about airtel. Airtel is worst customer service provider in india.

My Airtel app said 500MB data for 103Rs. When I recharged with the same I have received only 300MB. Either put the balance or refund the money.. It's not the first time am facing these type of issues. App says something and data will be something else after recharge.. Airtel insists us to use their app for recharges and cheats us like this.. I went to their website and tried to complain but it kept saying my capche is wrong although it was right all the time

I have rechager a UP west number [protected], from my airtel app mobile no.[protected], but its not recharge to that number and status show that transaction successful.as shown below.

airtel money top up successful. Amt: Rs. 100.0, one-time processing fee:Rs. 0.0, Txn ID:[protected], Date: 11/04/16 09:34, Bal: Rs.100