Airtel Complaints & Reviews

MNP procedure was initiated on 24th March 2016, Physical Verification alongwith all other formalities too were completed and i m following up this issue with Airtel Nodal Officers since 31st March, since MNP was not completed by Airtel i wrote many emails to them and they used to give vague answers and false commitment.Since Nodal Officers failed, i wrote to Apellate Officer Shri.Satish Iyer but he too neither resolved the issue nor replying and its very disgusting.

Dear sir

My name is shiva Prasad

From sainikpuri Hyderabad

For broadband connection I given money to your agent raju [protected]/[protected] on last Friday

He told me will give connection on saturrday . but we informed him we are going to our home town on Saturday you can give connection on Monday . Monday onwards he was not responding for my phone . even my wife also given call but no response.

He collected RS 1140 AND PHOTO AND VOUTER ID XEROX AND SNAP,

FOR 60GB PACK WITH LAND LINE CONNECTION UNLIMITED OUT GOING PLAN. EVEN I PURCHASED CARD LESS PHONE ALSO.

FIRST COMPLAINT I GIVEN TO YOUR CUTOMER CARE 66092714. NO RESPONSE

SECOND COMPLAINT TODAY 66197268

Wedensedy he attened call when I given from my college number [protected]. He attned then saying my marriage tyhen how I will attend your call your connection need to be done earlier only . with surpring note he saying by tomarrow morning connetion will be done . but no connetion till today . even yoyr customer care also done great job . wil give you call in 4 hours . 4 hours passed 20 imes

Dear Sir

I have changed from prepaid to Postpaid on 29.02.2016. It was assured by customer care and Airtel Express counter that, my current balance of Rs 200 of prepaid number will be adjusted in first postpaid bill. But first post paid bill generated and delivered to me without Rs 200 adjustment.
The best part is the 5 emails has been written but no action taken by the Airtel.

Please do the needful

Using your My Airtel app i received an offer of free 100Mb night internet (12am to 6am).i had about 38 Rs in my account i efficiently used that internet and when i still had 2.29 MB i found my account deducted to 0.when i asked customer care about this, they stated that they dont know anything about this offer given or offers from this app.kindly help me.

I was trying to recharge my dish tv and calling airtel customer support numbers
1. North east customer care no. found switch off
2. then customer care no. [protected] was given me figure of 6570/- for recharge
3. after 10 to 15 minute again on same number the different figure was given ie 7227/-
4. and on internet the figure is 6220 /-
5. during 13th to 17th call from airtel has offer me to recharge with 6000/-
6. 12150 custmor care no. did not give me any detail due to technical error.

Tried recharging my phone talk time on my airtel app. It gave a message saying transaction failed and i did not receive my talktime. However the talktime amount (300) was deducted from my account. This is very bad on airtels part and i hope they refund my money or at least put in talktime later in such cases

References
Airtel postpaid customer relationship number : [protected]

I have taken 2 postpaid numbers under cug plan. But airtel has registered both the numbers under different plan.
Immediately after first month bill i have called & informed customer care about the issue. No action taken
Again after 3 months i have called customer care & explained in detail. No action taken
Again after few months i have written a mail to airtel & had long discussion of almost an hour for twice. Then rs.500/- for 1 month & rs.1000/- for second month reversed. But still not converted under cug.
After a month again called & written mail to airtel, surprisingly they have asked me to submit id proof which i did it. But even then both the numbers have been charged in the next month bill.
Then i have taken a stand not to pay the bill unless the charged amount between cug is completely waived off. I have then written several chain mails for which no action taken.

Outgoing calls have been disconnected giving the reason of outstanding which created so much of trouble & loss to me.

Everytime when i call to any number i have been hearing a nice lady voice to clear my outstanding which was certainly irritating & time consuming when i make each call.

Also i have notified airtel about the complaining to consumer court but airtel has not bothered to settle the matter.
They are very careless & least bothered about customers.

I have lost my patience & approaching consumer court to resolve my issue.

I demand airtel as below.
1. They need to immediately reverse the charged amount between 2 cug numbers.
2. They should compensate me for a)rs.10, 000/- time i spent to talk to airtell representative to resolve the issue. B)they have barred outgoing calls & hence i have lost business. Compensation of rs.50, 000/- on account of this.

I have all the mail communications with me but unable to attach here.

Thanks & regards
Ravi h s

I received the message from Airtel on 5/4/2016 to submit the Photo ID within 72 hours to our nearest Airtel store. I submitted Photo ID alongwith passport
size photo on 6/4/2016 at 11.oo A.M. I was shocked when it was came in my notice that the services of mobile phone has already been stopped at 10.A.M.
Customer care centre at panipat has assured me that the services will be restored with in 2 hours.
For the last 30 hours they have changed the Sim cards of my phone three times
whenever I visited there and get the assurance that the services will be restored within two hours.
Nobody in the store has given satisfactory reply to me for stoppage of services
without any reasons whereas the balance is about Rs.300/-

Hi,
I have done mobile data card recharged to my mob:[protected] through icici bank online .
Transaction remarks:
Bil/[protected]/0120/[protected]/[protected] recharged amount was rs.259

I have dailed to karnataka customer service [protected] almost 5 or 6 time around 2 + hour waisted my time for dailing to talk about this issue. But not picking the call only. Then i dailed [protected] this people picked the call soon and i informed the issue, they told the issue only karnataka customer service can help you, so again i dailed to karnataka customer care they still not responded, i tried many times, then again [protected] this number dailed and picked .When i told they saying you have to talk to [protected] ..I really got frustrated with customer care service...I badly got anger because i was in emergency for this mobile data card balance, even they asked me mam please be in hold i waited long then they made me disconnected..Really i am not happy with airtel customer service support, when the customer is in rural area and balance was needed in very emergency, how they will take care... Please take care of this issue...

My customer id id [protected] on airtel digital tv, they have added, maa tv top up, set pix top up, gemini tv top up with out my knowledge, when asked for refund they do not even bother. worst service, when asked for refund, they expressed their inability to refund the mony as it is 30 months old claim.

all people are cautioned to watch their billing on airtel tv as these money suckers will fleece you without you realiing the same.

regards

Sanat

This mail is revert by airtel and many more after that. But still they are not refunding the money. Please suggest me what I have to do now for these fake promise.


Dear Sandeep Kumar,

Greetings from airtel!

This is in reference to your email regarding refund related for your airtel account number [protected].

I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future.

As per the refernce number 63573846, we have already processed refund amount on date 13-JAN-2016.

Further, I request you to please write back to us with the scan copy of bank statement for the month of JAN'16 to till date to initiate further for the same.

For further queries, please do mail.


Best Regards,
Akhilesh Gupta
Service Specialist
airtel

Land line[protected] not working . we have informed your pondicherry office . this problem we have lodged your pondicherry office several time but still the problem not rectified the same . this problem persist for more than a month. this phone number having also broad band connection . we hope atleast your company will take action to rectify the problem and hope you will not collect the monthly bill for not working of the system

I have fixed line for past 13 years with airtel and now since i dont need anymore i called them to disconnect. but instead of disconnection they put my connection in hold as per thier advice. but after couple of days i requested them to totally disconnect as i dont use landline. they did not take my disconnection request even after calling more than 6 times. they refuse to give disconnection order no.
till last month i have paid on time and i can pay upto today but i cannot continue to pay for this line since i dont use it.

Good Morning Sir/madam.

My self Vijay Bhosale, recently I port my mobile number [protected] from idea to your Airtel
service.Porting has been done but still my data/internet connection couldn't run on mobile. my mobile has
facility to support your 4G connection but still internet connection not on by your service authority.
Is there any technical problem or any other paper require for you. If not then why are you block my data
service/internet service for [protected] mobile number. Please follow up and do needful.

My office work almost depend on mobile network connection so please do as early as possible.

Airtel activation update request no is[protected].

Thank you.

I told Airtel sales executive Sathya in Chennai that there is no broadband connection in our area but he told few customers names and said we can provide broadband there. I paid RS.1000 and also I got below confirmation message.

Documents received against your fixedline account No [protected] installation order no. 58306189. It will be processed in 3 working days. No extra amount to be paid to Installation Engineer, except additional CPE purchases(if any). For queries, call[protected].

Now, an agent called and said, we can't give connection try to your area. When I said, Airtel representative said there are already few customers, he yelled at me and said, that's sales team, go and ask them.

Airtel customer service becoming as a crappy one. This is the most ridiculous conversation.
I need proper action to be taken and my money refunded immediately.

I have submitted a requested on Nov 11, 2015 from a non registered email id.( I used my official id and copied in my gmail registered id. I received a reply from Airtel on the same day asking me to either resend the request from my registered if or to provide a few mandatory details. I replied with the details reqested, again from my official id and copied in my gmail id. I did not receive any follow up after this and assumed this was being taken care of. I received a bill for Nov 2015 and on Dec 15th 2015 i again emailed Airtel informing them that I have disconnected but am still receiving bills. I had settled all outstanding until Nov 2015 and will not be paying for any more services. Pls note that i have Zero usage on both my LL and BB connection since Nov 2015. I have been receiving countless calls asking me to settle outstanding and i have been informed eevery agent who called me that i have disconnected services. In march 2015, i was informed i still have an active conection and had dues of Rs 6000+. On march 7th, an extremely rude collctions agent threatened to bring the police to my place. Since I knew this was illegal, i told him so and hung up. I called 198 to register a complaint against him and was infomed that they do not have any cancellation request for my line. I sent them snapshots of my emails in Nov and Dec 2015, and asked them to atleast action it then. As of March 7th, a new request was taken for the cancellation and I was asked to mail 121 to ask for a rebate with evidences. Inspite of me sendng multiple emails with snapshots of my emails to airtel, i keep getting the same from the billing team saying I did not request for a cancellation until March 2015. I have escalated to the nodal team. While a few of the advisors from nodal understood the issue, when the query was sent to the billing team for resolution, I would be back to square one. I am not seeing any response from airtel as to how and why they say they havnt received the cancellation request when I clearly have screenshots of my requests to them.
The customer service in this regard has been pathetic inspite of me being an airtel customer for over 8 yrs.

I activated nightplan of 49rs. which allows me to use 3g net from 12 am to 6 am.But i was unable to get benefit from the plan as the airtel's 3g service was down the whole time leaving me with only 2g net reception.I would like a refund of cimplete 49rs. on my airtel no. ([protected])

Hi I have a postpaid Airtel number [protected] from last 2 years, in that 1999 plan is activated and after that when my 3g plan ended I activated 3-4 smart packs.But when got bill, it shows 6-7 smart packs activation.I use 3-4 smart packs but got bill of 7 smart packs.I got msgs from 121 server that( Sorry! We are unable to process your request at this moment. Please try later.
99 - Home).My bill came 6880 approx in feb & 7500 approx in mar.for this matter I spoke with customers care 2 times.They told me that because of TECHNICAL PROBLEM this is happened. He also told me by mistake company charged 1800 extra in Feb bill and 3500 extra in this current Mar bill.BOTH OF AIRTEL EXECUTIVES SAID THAT WE FORWARD YOUR COMPLAINT AND AS SOON AS POSSIBLE COMPANY WILL WAIVER OF 4500 APPROX AND WITH IN 2 DAYS I WILL GET NEW BILL.

is this any kind of joke?are you really serious?you should think twice about 1 month bill is rs7000.butill I have not received any call or new bill.this is very worse.very very disappointed.
I WANT MY MONEY BACK(OF FEB BILL) OR IF POSSIBLE THEN CHANGE MY THIS NUMBER TO PREPAID.

My Number is [protected]
i am also attaching voice record of Customers care executives.
Kindly response properly & positively

Please go through it otherwise I have to go to
consumer court.

Nitin yadav
[protected]

As per Airtel advertisement they are giving 4G network plan and I have Airtel sim having mobile number [protected] in the name of SEKH SAHID ALAM but the problem is most of the time I am not getting network so I am unable to use it and the worst thing is many time inside my bedroom I am not getting network coverage in urgency I can't call anybody. Many time my clients are trying to call me it's saying switch off. So Airtel is lying in his advertisements.

No is [protected] pathetic company start deducting 1 rupee per second after changing my phone stop deducting these fake charges