Airtel Complaints & Reviews

I have a post paid connection & being staying abroad I just keep it with minimum international roaming for emergency use. However when I come to India every two month I use it & also activate suitable 3G service for the period of stay which is generally between 7 to 21 days. I also deactivate the 3G service just on the day of leaving India as other wise it will automatically be renewed after each billing cycle which I will not be able to use.
This Time also I went to India on 1st March & activated a one GB pack @300 which was valid for one month. However as I had to leave India on 9th March, I called up customer care from Delhi Airport at around 1800 hrs just before leaving to deactivate my data pack. But this time they mentioned a strange policy saying that all the data used on the deactivation request date will be charged separately. I can not understand once it is volume based data service pack how can you charge separately unless I have not consumed the data over & above the limit. This time within that 7/8 days I consumed only 862 MB including the use on 9th the date of deactivation request. When I received the huge bill of 2850 I got shocked as my billing amount with data pack of Rs 300 should not have been more than RS 800 including all charges taxes etc if they would have not charged for huge amount on 3G data in a illogical manner. No one is so foolish to deactivate the data pack to pay more than Rs 2000 Extra rather than keeping it activated as in activated condition they would have only charged me for Rs 300 extra for next billing cycle as it get auto renewed. I just requested for deactivation to save my Rs 300 & not to pay RS 2000 More.
This is why Airtel & all other service provider pushes for postpaid connection to charge customer heavily/illogically without any problem as customer can do nothing once the bill is received.
This would not been the case If I would have a prepaid connection.
I have written mail to nodal officer but request was rejected & asked me to pay the huge illogical amount.

Arumoy Bhowmick
.

Airtel promises to provide 4g lte speed and sells their dongle while they do not have coverage in any areas across bangalore.. Not even in prime areas.. Their dongle software do not support windows 10 and if you raise a complaint they close the case without informing the customer. Never go for airtel.. You only get a max of 150 kps speed.. I'm struggling by paying 2 months advance amount..

I paid rs 298 vide transaction id[protected] on 10.04.16 online but balance not given in mobile no [protected]. Toll free numbers are not working properly. Please get the payment made effective. I have also lost one more recharge 15 days before. Please get the issue solved otherwise i would be compelled to drag the issue in consumer forum.
Desh deepak

Hi am unable to receive messages since last Monday i.e. April 3rd 2016.
I am able to send and receive calls. Even send text messages. But am unable to receive messages since last one week. I thought it to be some network problem but the other Airtel sim users in my area are not experiencing any such problem. It's been a week and there seems to be no end to it.


pls do the needful at the earliest.
my mobile no is [protected]

I pay 250 registration charge but not any process in my sim and give all documents to executive (vijay) 04/04/16

I am Vijay Singh need to close my Airtel prepaid no [protected], because my mobile get stolen in marriage in 29 feb2016, I registered complaint to stop & close all services and also the sim no at Airtel customer care. But today when accidentally I called that no it works and after some time the person switch off that no.
I request you please close that no immediately.
I will be very thankful to you.

Dear Team,

kinly help me my airtel no.[protected] is not getting network range to please activate my sim card & solve this issue.

regards
Anilkumar Yadav

Dear sir my mobile no [protected] which is used by me last 10 years . Recently few days my no are sowing as error so pl resolved my problem
U can contact to me [protected]
Thanks
Tarkeshwar mishra

Hi,
This is regarding airtel postpaid connection [protected].

I have paid the maximum amount that airtel has levied on me on my postpaid connection since i ported from airtel prepaid to postpaid on oct30, 2015. I had a 599/month plan and they have been levying inr 1400 every month when my mobile bill never exceeded inr1200 inclusive o[censored]sing 3g data!

I have been paying them such heavy amount each month since oct as they just discontinue the services without calling even for postpaid. And i have been doing it because i or in that case anyone has the crunch of time to catch up on complaints.

I have also attached a screenshot that shows the struggle i had for them to justify. They could never justify and were trapped in their own words. The email conversation attached is the proof of the same.

The biggest thing is airtel has been dropping my calls in every 2 minutes while i was using this connection to exhaust all the free minutes in my postpaid plan. When i had prepaid until oct 2015 my calls were hardly dropped. Then i recently shouted on them last month and the call drop decreased, almost nil. I really want airtel to wake up or i want to drag them on digital media everywhere for their notorious actions specially for postpaid connections!

I work for 2 social causes, one for not-for-profit and one ngo as a volunteer and is in marketing so i hardly got time to sue airtel. They never could justify even on mails why and how they are charging me so much.

Now i am furious and i think i should do everything to teach them a lesson for the sake of others also.

I have stopped using that connection since last week. My credit limit was inr3500 and today i receive a mail that they have increased my credit limit to inr14000. Very smart move to keep levying me charges without using the sim also!

I have recently paid inr1500 this month out of the extra bill you levied on me for inr 3200 something. I will not pay more.

I want them to discontinue the postpaid connection so that i can use my same number.

With regards

My account id is [protected].
Person name to the account mr. Pritesh dhiwar.
I already paid my complete amount of my plan rs. 4400
But the company activate wrong plan & duration 21st-23rd march disconnect my connection, after my conversion with helpline they activate my net and landline connection. But from 8th april 2016 to till again my net and phone connection cut my air-tel company.
They are showing due payment. But in plan i paid complete amount. Fault are air tel side & problem facing our company. They agreed fault are by air tel side but for their fault why i face such problem, my complete office work stop in past 3 day & now already 2 days gone. They asking to paid due amount, but plan activate wrong by airtel so why i paid. Already i faced problem regarding my office work.

Dear airtel,

As i'm using airtel postpaid simcard from 1 years from last 2 months i'm not getting the signal inside my home so please do clear my issue as v 20 persons are using airtel.Even i have called many times to customer care they are not responding properly and even without confirmation they closed my ticket.My issues is still not yet resolved, am complaining from last 1 month.
Else we ll move to other network.Not only one customer maximum 20 customers planned to move.Kindly check and revert soon.

Hi...Actually i have selected auto renewal option on rs 98 pack(Local airtel to airtel 10p) in the last month...But when i recharged my main now the offer not renewed automatically... Then i selected rs/-98 offer for which i got 98 rs deduced from my main account...
After one day again 98 rs has deduced from my main account balance as a autonewal of above pack so i have been charged twice for an offer...
Please help me to return my balance of 98 rs that has deduced second time

Dear airtel,
My airtel no +91-[protected] is deactivated since i am in abroad and have not used it from last 6 months. I am using this no from 2007 and i never switched to any other company. I want to keep my no for all my life, so please reactivate my no or tell me the procedure to reactivate it. This no is of airtel-mumbai.

Dear sir/madam,

this is inform to u that i am an existing postpaid customer for airtel with the mobile number [protected].recently i visited one of our airtel store in srikakulam andhrapradesh..for changing my existing post paid plan to unlimited calls lan...during the process they had collected documents from me also...but today they informed me that there are 9 connections on my name..so they are unable to change my postpaid connection..i had previously applied for the connection for vizianagaram branch of our airtel...they called me amd requested for documents...as i followed their instructions...i thought they were the persons who made misuse of my proofs..and offered new connections for proofless persons...finally i am the victim for their mistakes...\

i kindly request the airtel search my previous records of bill payments and other things which is your process and make me favour...i want the connection on my name only ..i dont want to submit any other ersons documents

i need immediatly response from your side...being an airtel customer i am demanding...i want to use only airtel


Thanks ®ards
Gopi Krishna Ganta
[protected]

Hi few days back i ported my mobile no in Airtel. for around 10 days the service was good but after that their service was very poor, they charge for 3g but is giving around 20kbps speed. sent them lots of mail to their customer care and applet officer also regarding poor performance of data connection but still not rectification done till know. every time they say i have taken the complain and will be solved in 3 to 4 days but after 4 days again one new complain will be registered and the same will happen again.
just feed up with their service and fake commitment given from all airtel person.

reagrds,
Jitendra Kumar

I have taken a new connection on March 19, 2016. Cash of Rs.1100 was collected with the required documents have been collected. Was promised installation within 3 days, to date no one has contacted me or installed. Service request was initiated on 24th of March 2016, request no. 65936258. Despite of all this nothing has happened. Shall attach the receipt of the connection.

I lost my SIM card after taking MNP from Vodafone to Airtel...then I was given another SIM by Airtel...its been 10 days and no progress and came to know that she noted my SIM card number after looking at SIM and writing it personally by her.I am missing lot of calls from my clients and other relations.
I experienced the worst service (Airtel)by any mobile service provider. M from Vijayawada n the executive name is Sravani

Hai,

Myself e.Suriyanarayanan using airtel service for the last 8 years, i have a complaint regarding bad customer service.

On (10/03/2016) i made a full talktime recharge of rs 320. After 10 days(20/03/2016) i made a booster pack of rs46 for 1ps/sec, i get a message that "your pack 1ps1sec_tn266qtp with local calls has been activated.

After few days i began to know that rate for every call is not as per my pack, i made a 1st complaint in customer service number they said that it is due to the database problem it will be activated soon. But it is not activated so i made the 2nd complaint i said, i didnt get any updation but they replied that your booster pack is not activated and the amount i refunded, but i didnt get any acknowledgement from your side about the refund or cancellation of mypack. Then again i made the 3rd compaint about my problem they said that we will reply and solve soon but still i didnt get any solution, what can i do ?

On 04/04/2016 received call from your customer support, they didnt give any solution and they didn't reply anything to me, they simply switch off my call before i complete my complaint.
Reference no :cbnrv[protected] on 01/04/2016
Reference no :cwrch[protected] on 03/04/2016
Reference no: cbcon[protected] on 04/04/2016

I convey my problem regarding recharge issue and bad customer service to voice support, [protected]@in.Airtel, nodal authority, appellate authority. I didnt get any solution from their side.

I reply the message with snapshot against the ref.No: cbnrv[protected] along with the screen shot to you before 3 days, but i didnt get any reply.

Through mail, voice support in any ways still now i didn't get any solution from airtel, it is very displeasure experience from airtel.

I have a Airtel broadband connection in Kalyaninagar Pune.Account No [protected]. Since 1st April 2016 the internet is not working. I have filed so many complaints but the issue has not been resolved. The support guys just keep on saying that the problem would be resolved in 24 hours or 72 hours etc. But nothing has happened.

I never expected that Airtel is so incompetent to resolve its technical issues and also very deficient in services.

Regards
Pankaj Pailwar

This is my airtel no. [protected] nd my name is surendra Kumar
I have a massage to got 1gb data in 179 rs and i done my recharge on the date 28 march . Your company is not giving me full data on this amount nd then my balance is redused by my acount . I had talktym balence of 250 more but they redused by my balance to talktym balence aproxmtly 200rs so i need my balence also with remaining data right nw . As soon as possible othrwise i wil change my sim port in another connection this is my humble request for u.. othrwise i wil take any decision