Airtel Complaints & Reviews

Our setup box started showing error yesterday[protected] and is not displaying some of the usual channels.There is no visible damage but the picture quality is getting bad.We recommend you better fix this...

Hi citizens, good samaritans,

Relationship no. [protected]
Fixedline no [protected]

I clearly do not agree with he my current data usage report published.

I had opted for so called 8mbps - 60 gb - secured broadband connection.(Wpa psk secured)

The usage report & customer support executive says "i have completed my 60gb quota!" which is outright rubbish & absolutely insane. Since i barely used 30gb a month ever. Reason: the max. Sd card capacity being 32gb

My only request to airtel was to furnish me with the complete data usage report as per the promise made by your escalation level- 3 manager. Via

[protected]@in.Airtel.com

I got a ridiculous response again with the elementary, dumb instructions rounding again back to the basics again to have this checked in "airtel my account" report.

Simply was not able to get a smart executive who is able to understand this basic concern.

Guruprasad

My name is sourav dutta, holding wipro corporate airtel postpaid connection: [protected], having max international roaming call conference facility with all other basics local, std, isd facility including data service.

I am facing mobile network issue from last 3 months at my below home address. No issue at billing address or at office.
Already raised 3 calls through customer care & provided all required details and alternate no. [protected], also made them understand by explaining for around 30 mins for each calls to invidually person.
They promised to call me before closing the calls & also ensured that i will get correct resolution, engineer may visit site & verify before closing the call.
Unfortunately for none of the tickets i didn’t get any call, neither network issue got resolved. Tickets were closed simply updating ‘network issue has been solved, thanks for contacting airtel’.
This is totally vague & i am surprised to see that leading cellular network provider in india don’t care for their even after repetitive follow up, reminder, multiple calls.

Chitrakut dham society, flat. 4/1-d
Landmark: chandiberia power house
Ghosepara, keshtopur, kolkata – 700 102

Below service request raised:
67689948
68007891
68453209

Please let me know how to escalate this issue to get a permanent solution. Also confirm if you are unable to solve this issue, then i will complain to company & ask for mnp.

I ported my number from docomo to airtel thinking it has a better network but to my surprise it is a company that has pathetic customer service and cheats it's customers.

I tried to recharge my prepaid number through their website for amount rs 200/- on the 13/02/2016, but it showed as a failed transaction. I then re-tried to make another payment of rs 200/- which again failed. I have both the failed transaction emails from airtel, but to my surprise the company has deducted the amount from my credit card.

When i contacted the customer care immediately after the sms alert from my bank for amount deduction, i was informed that the amount will be refunded within 7-10 working days. It did not happen and again i called them back to inform them. I was again told that the complaint has now been lodged and the refund will take 10 working days since the transaction id's are still open.

As usual, refund didn't happen and then i had to escalate the matter to nodal officer who claimed that one of the transaction was successful on my mobile account and the other is an invalid transaction id. And that he cannot do anything. He was trying to prove that i'm lying even though i have proof (Credit card statements and airtel emails for failed transactions).

Last customer reference number conrc [protected], although there are a few more.

Almost 1 month plus, i now contacted the appellate officer who keeps me on hold for a long long time to research the issue and then informs me that he has escalated the matter further and i should get revert in 3-4 days time. The whole conversation took 35 mins which was a chargeable call.

Now after 4 days when i didn't get a call on the 08 april 2016, i called the appellate officer number just to find another officer who is unaware of the matter and puts me on hold. He comes back and says that due to technical problem he can't assist me and i will need to call back on monday, i.E. 11 april 2016. It seems i will be spending more money on calls just to recover the amount company owes me.

It is so annoying that a company like airtel is resorting to cheating customers just to fill their coffers.

Please help me.

Airtel seems to be avoiding customers as much as possible. As of today there is no way to directly get in touch with a customer care professional from a non-airtel number. I am overseas, and my international roaming (Already activated and paying rs. 149/month) is not working. However, there is no way to contact them now to try and find a solution.

It appears that they are trying there best to stay away from existing customer complains.

We are having several connections of Airtel postpaid at my office some are under CUG plan and several are on the name of individuals. From last 1.5 month I am complaining Airtel for poor voice quality of mobile incoming and outgoing calls and internet network. We are unable to receive even incoming calls at our office premises i.e.; C-14 Sector 7, Noida 201301 due to network issue and because of this our business calls getting hampered a lot.

I am chasing "Airtel's Appellate Delhi Team" on appellate.[protected]@in.airtel.com for the same on daily basis which is the higher authority of Airtel Team, but they give very poor response, whereas we are platinum segment customer.

Now team is giving assurance that we are trying to install new network tower in your area and we trying for permission from the local authorities and it will take time for 90 days approx. and it is not sure as well.

I am not able to understand why they are not able to install network booster at our site which take minimum time and cost and problem is also gets resolved.

If there is any way to resolve the problem please let me know. I’ll be very grateful.

Amit Kumar

For last three months airtel company has been adding extra charges in my bill, saying that I used their 3G data pack and the worst part is they say that I am the one who insisted to add that data pack in my monthly plan. In December 2015, for the first time I called for activation of 1GB 3G pack but in about 10 days I used the whole pack so company called me back asking if I wanted to continue with another 1GB or discontinue the plan, well I made that very clear that day that I don't want another 1GB of 3G data and also requested to put my monthly plan to basic (as I am using this special sim card which was being provided to all central government railway employees and their families and my father happened to be one, under some kind of contract between Railway and airtel. this sim card have a basic plan of Rs 300 in which we got 300 main balance and 2GB 2G internet data ). After that day I never called back for activation of any 3G data plan but only to complain about extra charges that they keep adding in my bill. And they don't even call back in response to those complaints, they say they will but they don't call back for resolving the issue

My fixedline no[protected]. I have paid Rs 799.22 via online internet banking.The amount is debited from my account but not credited in airtel. The transaction no.is.IGOBTRJJY8 on 6.4.2016 at 16.11 hrs.
Kindly credit the airtel bill and oblige.
Yours faithfully
N Jeyashree

My Phone no. [protected]
Airtel fraud and bogus companies active On 26/03/2016. I was had paid Rs 250/- and submitted my documents for BSNL TO AIRTEL POSTPAID CONVERSION.and the sim is still not activated. Is this some kind of fraud that airtel is doing? Please see the attached pictures of the bill and the address of the so called dealer which now i doubt it even exists. ONE POINT ONE SOLUTIONS PVT. LTD. 339, UDYOG VIHAR, PHASE 4, GURGAON-122016 . Also please note the no. of the persons doing this fraud.
Fraud people phone no : [protected]

Yesterday at around 11 p. M, i had recharged 1gb 3g data valid for 3days on payment of rs. 94 through ptm service and used approximate 160 mba during yesterday 11pm to today 11 am but i am shocked, when i have checked my 3g balance and found zero. In addition, airtel not provide 3g speed even after fulfill all required measures whereas, i had received the 3g speed in same network, same mobile/sim just few days back. In this regard, i have communicated with customers care executive through customer care no. 198 just few minutes before but neither she has solved my problem nor satisfied with her reply.

As the 3g pack, only valid for 3days and just 1day to left, request take appropriate action at the earliest to solve my problem so that i can be utilized my data pack completely otherwise i will compelled to file a consumer case against airtel.

I vijay kumar ([protected]) activated rs.398/- auto renewal on april1 and amount was deducted on april1 . But services of rate cutter was not activated, so i had to recharge from outside and when approached to the airtel recharge person, he spoke to the consirned person and said will get the refund in 2 working days. Till now i have not received any refund and not even able to customer care support by calling 121. I would like to hear response from the higher official, if not will be forced to move to consumer court.

Mobile No. [protected]
m

MNP procedure was initiated on 24th March 2016, Physical Verification alongwith all other formalities too were completed and i m following up this issue with Airtel Nodal Officers since 31st March, since MNP was not completed by Airtel i wrote many emails to them and they used to give vague answers and false commitment.Since Nodal Officers failed, i wrote to Apellate Officer Shri.Satish Iyer but he too neither resolved the issue nor replying and its very disgusting.

Dear sir

My name is shiva Prasad

From sainikpuri Hyderabad

For broadband connection I given money to your agent raju [protected]/[protected] on last Friday

He told me will give connection on saturrday . but we informed him we are going to our home town on Saturday you can give connection on Monday . Monday onwards he was not responding for my phone . even my wife also given call but no response.

He collected RS 1140 AND PHOTO AND VOUTER ID XEROX AND SNAP,

FOR 60GB PACK WITH LAND LINE CONNECTION UNLIMITED OUT GOING PLAN. EVEN I PURCHASED CARD LESS PHONE ALSO.

FIRST COMPLAINT I GIVEN TO YOUR CUTOMER CARE 66092714. NO RESPONSE

SECOND COMPLAINT TODAY 66197268

Wedensedy he attened call when I given from my college number [protected]. He attned then saying my marriage tyhen how I will attend your call your connection need to be done earlier only . with surpring note he saying by tomarrow morning connetion will be done . but no connetion till today . even yoyr customer care also done great job . wil give you call in 4 hours . 4 hours passed 20 imes

Dear Sir

I have changed from prepaid to Postpaid on 29.02.2016. It was assured by customer care and Airtel Express counter that, my current balance of Rs 200 of prepaid number will be adjusted in first postpaid bill. But first post paid bill generated and delivered to me without Rs 200 adjustment.
The best part is the 5 emails has been written but no action taken by the Airtel.

Please do the needful

Using your My Airtel app i received an offer of free 100Mb night internet (12am to 6am).i had about 38 Rs in my account i efficiently used that internet and when i still had 2.29 MB i found my account deducted to 0.when i asked customer care about this, they stated that they dont know anything about this offer given or offers from this app.kindly help me.

I was trying to recharge my dish tv and calling airtel customer support numbers
1. North east customer care no. found switch off
2. then customer care no. [protected] was given me figure of 6570/- for recharge
3. after 10 to 15 minute again on same number the different figure was given ie 7227/-
4. and on internet the figure is 6220 /-
5. during 13th to 17th call from airtel has offer me to recharge with 6000/-
6. 12150 custmor care no. did not give me any detail due to technical error.

Tried recharging my phone talk time on my airtel app. It gave a message saying transaction failed and i did not receive my talktime. However the talktime amount (300) was deducted from my account. This is very bad on airtels part and i hope they refund my money or at least put in talktime later in such cases

References
Airtel postpaid customer relationship number : [protected]

I have taken 2 postpaid numbers under cug plan. But airtel has registered both the numbers under different plan.
Immediately after first month bill i have called & informed customer care about the issue. No action taken
Again after 3 months i have called customer care & explained in detail. No action taken
Again after few months i have written a mail to airtel & had long discussion of almost an hour for twice. Then rs.500/- for 1 month & rs.1000/- for second month reversed. But still not converted under cug.
After a month again called & written mail to airtel, surprisingly they have asked me to submit id proof which i did it. But even then both the numbers have been charged in the next month bill.
Then i have taken a stand not to pay the bill unless the charged amount between cug is completely waived off. I have then written several chain mails for which no action taken.

Outgoing calls have been disconnected giving the reason of outstanding which created so much of trouble & loss to me.

Everytime when i call to any number i have been hearing a nice lady voice to clear my outstanding which was certainly irritating & time consuming when i make each call.

Also i have notified airtel about the complaining to consumer court but airtel has not bothered to settle the matter.
They are very careless & least bothered about customers.

I have lost my patience & approaching consumer court to resolve my issue.

I demand airtel as below.
1. They need to immediately reverse the charged amount between 2 cug numbers.
2. They should compensate me for a)rs.10, 000/- time i spent to talk to airtell representative to resolve the issue. B)they have barred outgoing calls & hence i have lost business. Compensation of rs.50, 000/- on account of this.

I have all the mail communications with me but unable to attach here.

Thanks & regards
Ravi h s

I received the message from Airtel on 5/4/2016 to submit the Photo ID within 72 hours to our nearest Airtel store. I submitted Photo ID alongwith passport
size photo on 6/4/2016 at 11.oo A.M. I was shocked when it was came in my notice that the services of mobile phone has already been stopped at 10.A.M.
Customer care centre at panipat has assured me that the services will be restored with in 2 hours.
For the last 30 hours they have changed the Sim cards of my phone three times
whenever I visited there and get the assurance that the services will be restored within two hours.
Nobody in the store has given satisfactory reply to me for stoppage of services
without any reasons whereas the balance is about Rs.300/-