Airtel Complaints & Reviews

Since 2014, I am facing severe network issue on my airtel mobile number. I have 4g sim and a 4g bill plan of 2GB data p.m. I raised the issue to Airtel in May 2015, June 2015, August 2015, September/ October 2015, February/ March/ April/ May 2016 as well.
In May 2015, Airtel informed via email that their company does not have sufficient set up/ infrastructure at my above said location and they were unable to provide better services. Thereafter they suggested me to replace 3g sim and switch over to 4g sim. I then replaced the sim as well as handset from Google nexus 5 to One plus one x.
Despite this, all existing issues remained same which are:
1.zero signal and no network connectivity continuously for many hours.
2.Due to severe connectivity issues, even 2g network is not available. This leads to higher usage and charges of internet usage as downloading/uploading, browsing etc. stops again and again while use.
3. I have to make calls to Dubai location but either there remains no connectivity or call drops immediately/ within 2-5 seconds after getting connected. This is sheer wastage of money bocause even for 2 second long call a charge of Rs. 13 per minute or part of a minutes is imposed on me.
4. For these reasons I have to forward my incoming calls to my landline phone. Call forwarding service is also charged by Airtel separately. This is an additional cost on me.

All these additional costs are easily reflected in my post paid monthly bill.

When I informed to Airtel about these matters, since day one, Airtel has been refusing to accept that their services are deficient and their network fails. Now finally after exchange of almost 70-80 emails in past one year, Airtel conducted a survey of my location and agreed in writing that they need to augment network services by setting up better infrastructure. They confirmed to have located land for this purpose near my location. However since more than one month they are committing that their services will be improved in at least 90 days.

I reqested Airtel to make adjustment in my bills on account of all above said charges being paid by my due to their deficiency in services however they refused. When I sent them screen shots of wrongful and arbitrary charges, they agreed to provide a discount of approximately ₹500 in March 2016. But this was also not intended by Airtel, that is why the said discount was not reflected in next months bill.

I had asked Airtel to make adjustment of 50% of the bill amount paid since April 2015 and till their network gets improved in my location. This for the reason that Airtel is charging for those calls which are either dropped due to unavailability of their network and insufficient infrastructure, but also due to call forwarding charges.

As I have spent considerable time in making complains through approximately 80 emails and numerous calls at their grievance redressal mechanism, and no satisfactory redressal given by Airtel, I request you to look into the matter and I pray for following:
1. Adjustment of 50% of my past one year of Airtel mobile bills.
2.damages of Rs. 500000 payable by Airtel on account of my time, money and energy wasted in all above said complaints and harassment faced due to Airtels adamant attitude.
3. Improved Airtel network at my location.

I request you to consider my complaint and an early redressal of the matter.

Kindly note that all emails exchanged with Airtel, their replies, evidences provided to them, are available with me which I can provide in case your good self would like to peruse them regarding above said matter.

Thanking you
Regards
Meenakshi Nayyar

I bought a Airtel 4G POSTPAID DONGLE on last year [protected]@2015 from the Airtel agent in Bangalore.

In that i was chosen advance rental plan rs 2999 and paid that money to that agent, also got invoice bill from him.
As per this plan i should not get a bill for two months.

Unfortunately i was getting the bill for those two months around rs 4500.

I had checked with the "Airtel customer care and appellate.[protected]@in.airtel.com " were more than 20times regarding this issue but
they has given only answer is "Advance rental plan is not updated in my profile".So i need to pay as per the plan like that they were informed.

Here my question is, Is it my problem the plan is not updated into my airtel profile ? or who has authority to update my airtel profile ?

Even i have the invoice bill as proof to say, i paid 2999 to airtel agent for the the advance rental plan, but still airtel people are asking me to pay for those months as i paid in advance.

Note:Actually Airtel customer-care support is too bad and they are not ready to solve the problem.

I had called the customer number [protected] for enquiring about the available data plan and for shifting of my broadband connection. After waiting for about 10 minutes on the line, I was able to get connected to the service person. Then on asking my query and giving my landline number I was asked to wait. I waited for 5 minutes but there was no response. How long is it required to hold the line to get the service. There should be limit of time within which service should be made available. Time and money of the customer cannot be taken for granted.

The worst service, worst signals you people are only concerned abt the new customers and only looking for the revenues ultimately customers are losing our money by getting this dth... I have escalated the issue to nodal for the connection details and the agent details as they haven't cconnected the dth properly.. Well i am not a fool still trust that you people will give the better service... However i want to share this feedback to everyone social media... And my rating for this airtel dth is 0000 the worst

I did a mistake, I choose the wrong no [protected] instead of [protected] and I recharge of 100 from airtel money app.
Actually I download the app first time and I also use it for first time and unfortunately I put the wrong by mistake.
My no-[protected]
Txnid:[protected]
Date:14/05/15
Time:12:26pm

Will u plz help me to return that amount to my number, I'm very thankful for you all.

Dear Sir,
I regret to inform you that this reference to the lead No.[protected] it is more than a week time after submitting document and cash of RS. 1000/- nobody turned up and the person who collected the cashouse mobile number no response who assured an connection with in 24 hours. But till now no response kindly look into this and make arrangements for immediate connection or submit back the documents and cash I go for alternative service provider. If I not get the connection in stipulated time I will take with the regulatory commission
With regards
N Sridhar Kumar
[protected]
AMBA HOUSE
NO. 32 A, Dhanrajapuram
Kolathur
Chennai 600099
Dear Sir,
Still I have not received any updates from you regarding above subject matter even after more than 20 days after collecting money from me by your authorized agent for new connection, if the new connection has not made immediately or pay back the amount paid by me immediately, why should I not serve an legal notice and complaint against you.
with regards,
N. Sridhar kumar,
[protected]

sridhar kumar

This is trail mail no response form your end.

Not able to call hello tunes. The call is getting cut within 3 seconds. Not able to set the name tune. Called customer service atleast for 30 times regarding name tunes but there is no proper response. Please check this out . it's been more than 1 and half month. I want to set a name tune for the name "MOHIT SURANA" please do it as soon as possible.

On 11th May I applied for a wifi braodband service on airtel website. On 12th may I get a call from their so called agent telling me he can provide me a broadband connection og 14 to 16 mbps and offered to come home and collect all documents with installation charge of 1000 rupees.

I gave him my pan card, voters ID card and rental agreements as proof and also 1000 rupees towards installation. When I didnt get any msg from airtel confirming the receipt of my documents by 13th, I kept calling their customer care. THEY WERE OF NO HELP. they kept telling me it takes 24 hrs for registration. I was the only one convinced it was a fraud .. when I told their customer care its a clear case of FRAUD.. they had NO SOLUTION !! they kept transferring my call to concerned department which kept getting disconnected. After trying 4 times, I finally wrote on their twitter handle! They have so far not contacted me.

I finally went to the airtel store on Indiranagar 100 ft road Bangalore and the store manager there got me in touch with the channel manager of indiranagar. Its sad that he is the ONLY person who has tried helping me so far. He called all the agencies supplying agents to airtel, he also called my agent on his phone and his number and name is not registered with airtel at all.

Even the channel manager (SYED) agrees that it is a FRAUD. But since I didnt call any number to ask for airtel connection and applied on their website ... the FRAUD is happening from within airtel, who has sent agent to collect money from customers.

What is most appalling is its been 48 hours since the incident and I havent even got a call from their customer care to even attempt to solve the problem !!

Dear Sir,

i have port my connection to airtel form vodafone.
i have got a call to port the no to Airtel.Mr. Sandeep A Airtel executive has given me a post paid plan.Where he has committed me 5.5 GB 4 G data, 660 minutes local call, and 640 min Std call.but after activation i have not recieved the same there is huge difference in plan.
Instead of that my no is not working .i have visited the Airtel store and given the complaint on 11.05.2016.But till date no resolution happend.
Even though Mr. Sandeep has ported my no in middle of month.Where he sholud have me to port no after completion of month.to avoid double charge.

I have cheated very badly and no resolution happend.pl look into matter.

Regards
Satinder

Team
Please escalate this issue whoever applicable.

Compliant request numbers:
67735296
67495190
My broadband not working for 10 days and company not fixing the issues instead they are giving false updates.

Calling 121 number and the customer support consistently giving false updates.

I have called more than 10 times to 121 customer care on the same issue and still issue not resolved.

Appreciate your quick response to resolve this issue.

Let me know as a consumer what rights we have to go against artel to proceed legally.


Regards Ramarao

It is been 1 month now that I an been mentally harrassed by continous mails, sms and calls from collection department on the wrong bill.

The Story is as below :-
1) I was a regular customer of Airtel with a Plan of Rs 1200 odd figure.
2) Once i got a good offer from Hathway, I raised a request to Airtel to decontinue by plan and No. also.
3) Post this one senior guy from Airtel called me and suggested to me to not deactivate the no.. By doing so, in case I need any plan in future, i can call and get it asap. For this the charges will be Rs 49 exclusive of taxes. I agreed for this.
4) Then after a few days I took a 2 GB Plan for Rs 450/- odd figure for a Month
5) After a Month, i call Airtel to dicontinue this plan and continue with the previous plan of Rs 49. Now the Problem starts here. Here the executive activated by Rs 1200 odd figure plan.
6) And now I have been asked to pay this amount, which i am not going to pay.
7) Post this i had in numeral call around 50 odd to the customer care, but still the issue is not resolved.
The worst part is that I have to repeat my problem on each and every call to airtel.
Airtel do not have any system of have the history of the call made by the customer
Plus the commitments done on call against a ticket are not noted in their system and then I am told there are no notes.
The Last commitment done was that they will be waiving all the bill and I need to pay Rs 200 and all my association with Airtel will be ended.
So I said I will do it once I see the balance in my account as Rs 200.
This was committed by Mr. Vivek.
Today again I got a SMS with the bill amount of 1200.
Post this I again called and the same old story continued
Now the last commitment is from Miss Arti is to call me on 15th May at 1:00 and close this chapter
This is the worst service I have ever seen.
Need your urgent help on this.
I also have the Ticket Id and also the Airtel recordings can help us
Now I feel, instead of I paying, I should ask airtel for compensating me for the mental harassment call

Dear Sir
I am Pravin Dongre, from Nagpur (Mobile No. [protected]). Your agent (Mr. Kunal - [protected]) come to my home and says we have good 4G service and given some data plan. He installed OTB and collect Rs. 1500/-. and after one week he started the connection. after one day coverage was not received to us, i complaint about it on 17th March to Airtel (Complaint No.[protected]. Some executive come and check the connection, they reply this box is faulty. They change the box, till connection not started, they check the coverage and say there is no coverage at your home, there is mistake our agent gives you connection. I ask Mr. kunal for return the OTB payment or start my connection. but he says he will solve the problem but till date he is not come to check the connection as well as not receiving the call. I contact to the head Mr. Singh. he reply it is not our duty, there is lot of complaints we could not entertain you. I again complaint it on dated 28th March 2016 (ref No.[protected], but no one visited and no response from the airtel. again i complaint on 26th april 2016 (Ref No.[protected]. there was call from the Mr. Prashant ([protected]) but he is not come to see the problem and no resolve my complaint. Again i complaint online on dated 30th April 2016 (Ref No. OT[protected] but there is no response from any airtel person. also no feedbaack system for resolution of complaint

Sir/Madam,
You have recently introduced 4G networks and thanks a lot for it. But your 3G network works at the speed of 2G, so I wonder at what speed this grand introduction of yours is going to work at. So grand this newly introduced 4G is that it works almost everywhere or that is what the Airtel 4G advertisement potrays. Anywhere huh?
Well your 3G network does not work properly in a corner of a room and accordingly the advertisement is too much. Don't you think? First work on your 3G services, make them better and then proceed to 4G. How does that sound? Of course this little piece of advice is nothing but crap for you. All I'm trying to say is that me, my family and my friends are all tired of your third-class services and this complaint is on behalf of them. Thank you.

Airtel team - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot for your reference
finally post waiting for 2 day - call airtel services and requested a cancellation - ref 51597272 as on 11 may 2015
yet again 12 may gone by and no call back from airtel to even ask whats the concern or is there something we can rectify
yet again on 3rd day the same error appears.
Finally call customer service again at 8:15 and spoke to guy called raj.
Who gave a very generic response - " sir koi bat nahi 14 may tak apke pass call ajayega - agar apko disconnect kurna ho to kur do "
amazing - i believe the company needs only to review its thoughts about expansion and addition of more to customer base
but also about retaining customer who have been with airtel for good 5 years plus and also think about hiring better executive who can understand the customer and give solutions and assurance instead of giving answers which reflects that with the size of company it hardly makes a difference for exiting customers to them
the answer from raj to be converted into days is 3 days of suffering already gone through till 12 + 2 more days just to wait for callback from retention team means 5 days of total suffering.
I were to ask airtel - even if you fix the concern - would you refund me the 5 days of no services to me while you already have debited by day on day balance - the answer is - hmmmmmmm'
airtel team - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot for your reference
finally post waiting for 2 day - call airtel services and requested a cancellation - ref 51597272 as on 11 may 2015
yet again 12 may gone by and no call back from airtel to even ask whats the concern or is there something we can rectify
yet again on 3rd day the same error appears.
Finally call customer service again at 8:15 and spoke to guy called raj.
Who gave a very generic response - " sir koi bat nahi 14 may tak apke pass call ajayega - agar apko disconnect kurna ho to kur do "
amazing - i believe the company needs only to review its thoughts about expansion and addition of more to customer base
but also about retaining customer who have been with airtel for good 5 years plus and also think about hiring better executive who can understand the customer and give solutions and assurance instead of giving answers which reflects that with the size of company it hardly makes a difference for exiting customers to them
the answer from raj to be converted into days is 3 days of suffering already gone through till 12 + 2 more days just to wait for callback from retention team means 5 days of total suffering.
I were to ask airtel - even if you fix the concern - would you refund me the 5 days of no services to me while you already have debited by day on day balance - the answer is - hmmmmmmm

airtel - while the company boost about its quality and service - the company does not have the courtesy to call back customer upon cancellation request.
Customer id - [protected]-001
for last 3 days all ii am getting on my lcd is nds hybrid loader. New software is being downloaded. Do not switch off your set top box. Downloading software... Stb waits signals. 0% completed
attaching a snap shot at their facebook page but there is no response as of now! i am anyways moving to tata sky. Airtel goodbye and never see you again.

I called the call center for free incoming on timing. A lady suggested me to do a EC recharge for RS.31. I recharged for Rs.31online. But the plan was not related to roaming. I called back the call center later the same day requesting for a recharge of Rs.31. But the lady who answered the call said that they do not provide wrong information by which she indirectly meant that I was lying. She said that she can't refunded the amount and that nothing can be done about it. Worst support from Airtel. They have incompetent and arrogant support staff.
I regret porting my number from Vodafone to Airtel.

Thank You,
Ajay
Ph#: [protected]

Hi there,

I have applied for new broadband connection at A-338, Vaishali Nagar, Jaipur, Rajasthan on 5th may 2016. One airtel executive came to receive the document and money. after 2 days I got my account number and fixed line number. But no one came to install the broadband. I am trying to reach out that executive but he is also making story that someone will come for sure. Already 9 days gone.

Sub line of email communication going with appellate.[protected]@in.airtel.com is "REFUND AMOUNT-FIXED LINE A/C NO:[protected]"

Telephonic call received with offer of Telephone and Braod band plan on 8-Apr-16. Since 6 month earlier my request was rejected due to non availability of port for phone in area of residence, i confirmed to verify before processing same, based on assurance given by telecaller i processed for application formalities with Deposit amount Rs 1000/- with application (8-Apr-16, Application CEF No[protected].)

Later i called at [protected] (Airtel) by person on 12-Apr-16 "having an issue will be sort out soon in next 2-3 days and connection will be delivered or we will process for refund".

Date" 23-April-16 requested for refund through NEFT (all necessary documents were scanned and email to the above email id.

on 26-Apr-16 communicated "we have initiated your refund on 25/4/16 and you will get the same with 4-5 working days on your respective bank account. "

on 29-Apr-16 recd call informing "cheque will be processed by next week"
same day i informed to above email id.
Reply recd on 30-Apr-16
refund through NEFT with the reference number 66994148 has been rejected stating that refund through cheque is in under process. Hence, you will receive the refund through a cheque within 4 to 5 working days.

Via email, they have verified and confirm that your refund of Rs. 1000/- has already been processed as a cheque bearing the number "699060" dated on 26-04-16 which is in transit for delivery within 10 to 12 working days.

While follow up /communicating after 12 working day regarding non delivery of cheque, updated that above cheque is dispatched on dispatched on[protected] and the same will be delivered within 20 working days.

Today am reaching to you as not finding where i am standing as a customer.

Resp. S/m,
I recharge my mobile for data with rs.1.00 on 08 may 2016 as per advertised 1gb data but data balance not credit than after i call to customer care no.121 on 11 may 2016 at about 10 pm for data balance update. At customer care call receiving person insure to me for already credited data balance but not show in your mobile because our system upgrading and you can use data balance, than after i open net and use some data, after some time mobile snow my main balance and deducted about more than rs.200, i shocked. I continue user airtel data scheme about more than 5 years.
Please refund my main balance due to wrongly deducted in above mobile number.
"thanks with regards"
Yours customer
Subhash swami
Cswami826 @gmail.com

Hi
I checked roaming pack on airtel coustomer care no and i got a message from airtel that recharge with rs 75 and get benefit with free roaming for 30 days. And when i recharge with this amount i got a message that you recharged with 75 you call enjoy local call at 30p/s which already i was having this call rate. When i called coustomer care then they give excuse that you ll get this benifit only when you ll recharge by your own. And when i asked them if this was the terms and condition then why you guys have not mentioned over there in message then they replied that we cant help you in this. I asked them if this type of fraud you people will play with customers then please request my no for mnp. And they answered that sir ofcourse its your choice you can go for it and disconnected my call.

Hello airtlel

I am using my number [protected] for past 10 years... All my official and business contacts have this number only inorder to contact me
I left to us last month... I was not able to receive incoming... Since i did not activate isd calls...
When i returned back to india my number has been blocked...
I was made to walk piller to post unnecessarily... I also raised so many mails regarding the same... Still am unansered... When i approached airtel store... They gave a very irresponsible answer without any respect to the longstand customer and they replied that i have to wait for 2 month or more to get back the number...