Airtel Complaints & Reviews

I noticed that whenever i receive email bills from my airtel postpaid number, the subject of the email states "[warning: message encrypted]your airtel bill for mobile number: 9xxxxxxxxx, bill date: 12-may-2016, airtel account:xxx-xxxxxxxxx"

Why is it... A warning for your customer to know that it's your monthly bill that you have to pay by the end of your due date and its just for your information that you have to pay this bill that got generated today???

Second, when i call from malaysia on your so called post paid premium service customer care number, +91-[protected], i only get 2 options, 1. Apply for your new number or 2. Number portability... That's all???

What about other options??

Airtel what has happened to you? I had been using your services and the same number under airtel postpaid for 16 years now... Your customer service has gone completely to drain. Fix it please... I have big disappointment with your customer service... And next time i'll come to india i'll get my mobile services ported to other mobile service providers. Airtel has to keep a check on their pathetic customer service from many years now and correct... And stop losing their loyal customers.

A

Balance of around rupees 45 was being deducted from my account on previous day and i dont know the reason behind that deduction.
No information is there regarding that balance deduction.
Either tell the reason behind the deduction or give the money back to my account because this is not fair at all.
If this type of things are happening then how can we trust on your company
As i m the oldest user of airtel.
Please reply soon for this complaint.
I hope you do right things and treat your customers properly.

Dear sir/madam,

Just now i have recharged my no [protected] with rs 1099 for 3g service. But my 3g service is not started, when i called customer care, they advised me that this plan is for black berry only. However, the same is not written in in website

http://www.airtel.in/airtel3g/tariff. Html

From where i choose my plan. I use micromax canvas, not blackberry. This is purely cheating to customers and expected from airtel.

I want the plan to be activated on my mobile.


Best regards,
Biswaranjan moharana

Dear concern
I have recharge airtel digital tv on customer i'd [protected] by my ptm account. And payment confirmed by txn i'd #[protected] and order no [protected] amount 275 but this amount not update in my airtel digital tv i'd [protected].
So please kindly give my amount in my paytm account today otherwise i am going to police station and complained against paytm.
Please kindly transfer amount as soon as possible.

Dear Sir,
I have concern with 4G bill received for WiFi hotspot new connection; mobile number: [protected].

Received bill Rs. 3, 319 which is very high as I used 4G only 2 days 30 min. No download was done.

Current bill showing Rs 2899 + Taxes where as Rs 2899 advance rent already paid by me. I have been inform 4 gb is free for 4 months and only tax amount need to pay. When I informed same to customer support executive, response is not convincing and asked me to visit showroom from where device is purchased. Data usage also not correct. No transparency in what showroom person said and customer care answered to billing concern query.

I request some senior Airtel person to solve issue asap.

Thanks,
Kiran Palkar
[protected]

There is a lucky recharge offer I checked that in 208 we get 1.1 GB -10 gb for 28 days. It means a person gets minimum of 1.1gb but I have got 500 mb. When I talked to customer care they have not provided me right information. I have called them two times both the time the told me different xcuse n talked mannerlessly with me. I am also sending u the screenshot of dat offer.

Please find the details of the issues with Airtel service and the pathetic customer support (have visited the service center thrice and the issue is still not resolved)
1. The SIM is not detected in my cellphone, I submit it for servicing thinking the cellphone has problem, they keep it for 4 days and then show that other SIMs are working. I go to Marthahalli Airtel (on 13th May) and get a new SIM, thinking it would work. The SIM doesn't work.
2. I go to electronics city service center, the lady says SIM is not registered and I should get another SIM (which is not universal) and she asks me to get the documents, which I have but she needs a photo as well. So I get a photo and visit the center in the evening one more time. New SIM (third) is given to me and I am told it would be activated in 4 hours. This happened on 14th May
3. More than 24 hours later the SIM is not activated, on calling airtel I am told that the SIM number is not reflecting properly and I need to visit the airtel center one more time. I ask them to raise a complaint and they deny saying the on phone we will not do anything, you have to go to center and we will not take the complaint as well (on 15th May).
4. Now instead of correcting the SIM issue I am asked to give details to validate the email address. In any case if I am fake person you should make the SIM corrected for the account holder. What is the need for this question?

The SIM is still not registered and I am asked questions not relevant and the service center is not taking complaints (and providing SR)?

Hello sir/Madam,
My airtel no-[protected] i have recharged 3g data pack and also 2g data pack but within 1-2 days my 3g service deactivate by airtel and my sim only work for 2g network mode. i am complaining many times to customer care but he say sir you 3g service is deactivate i will start within 30 min. every time i repeat this to active my 3g network..why 3g network gone again and again by airtel i am not satisfied with this type of irritating service and there is no option to do manually activate 3g service..
Thanks and regard
aKASH

I am Airtel Customer from long time. I had 300MB in my net balance and around 75rs in my main balance. When I was using the net within 10 min I got a message that your main balance is 0rs. I was shocked to notice that within 10 min of net browsing without any downloads/listening to songs how can my balance goes to 0. When I noticed that internet balance is 60 mb available. When I called up the customer care they are saying when you open multiple apps this will happen we will refund your account balance. Which means that if I open linked in account should I not open any other apps? This has happened to me many times this was the first time I have noticed it.This is big network flaw very very disappointing act from Airtel.

Since 2014, I am facing severe network issue on my airtel mobile number. I have 4g sim and a 4g bill plan of 2GB data p.m. I raised the issue to Airtel in May 2015, June 2015, August 2015, September/ October 2015, February/ March/ April/ May 2016 as well.
In May 2015, Airtel informed via email that their company does not have sufficient set up/ infrastructure at my above said location and they were unable to provide better services. Thereafter they suggested me to replace 3g sim and switch over to 4g sim. I then replaced the sim as well as handset from Google nexus 5 to One plus one x.
Despite this, all existing issues remained same which are:
1.zero signal and no network connectivity continuously for many hours.
2.Due to severe connectivity issues, even 2g network is not available. This leads to higher usage and charges of internet usage as downloading/uploading, browsing etc. stops again and again while use.
3. I have to make calls to Dubai location but either there remains no connectivity or call drops immediately/ within 2-5 seconds after getting connected. This is sheer wastage of money bocause even for 2 second long call a charge of Rs. 13 per minute or part of a minutes is imposed on me.
4. For these reasons I have to forward my incoming calls to my landline phone. Call forwarding service is also charged by Airtel separately. This is an additional cost on me.

All these additional costs are easily reflected in my post paid monthly bill.

When I informed to Airtel about these matters, since day one, Airtel has been refusing to accept that their services are deficient and their network fails. Now finally after exchange of almost 70-80 emails in past one year, Airtel conducted a survey of my location and agreed in writing that they need to augment network services by setting up better infrastructure. They confirmed to have located land for this purpose near my location. However since more than one month they are committing that their services will be improved in at least 90 days.

I reqested Airtel to make adjustment in my bills on account of all above said charges being paid by my due to their deficiency in services however they refused. When I sent them screen shots of wrongful and arbitrary charges, they agreed to provide a discount of approximately ₹500 in March 2016. But this was also not intended by Airtel, that is why the said discount was not reflected in next months bill.

I had asked Airtel to make adjustment of 50% of the bill amount paid since April 2015 and till their network gets improved in my location. This for the reason that Airtel is charging for those calls which are either dropped due to unavailability of their network and insufficient infrastructure, but also due to call forwarding charges.

As I have spent considerable time in making complains through approximately 80 emails and numerous calls at their grievance redressal mechanism, and no satisfactory redressal given by Airtel, I request you to look into the matter and I pray for following:
1. Adjustment of 50% of my past one year of Airtel mobile bills.
2.damages of Rs. 500000 payable by Airtel on account of my time, money and energy wasted in all above said complaints and harassment faced due to Airtels adamant attitude.
3. Improved Airtel network at my location.

I request you to consider my complaint and an early redressal of the matter.

Kindly note that all emails exchanged with Airtel, their replies, evidences provided to them, are available with me which I can provide in case your good self would like to peruse them regarding above said matter.

Thanking you
Regards
Meenakshi Nayyar

I bought a Airtel 4G POSTPAID DONGLE on last year [protected]@2015 from the Airtel agent in Bangalore.

In that i was chosen advance rental plan rs 2999 and paid that money to that agent, also got invoice bill from him.
As per this plan i should not get a bill for two months.

Unfortunately i was getting the bill for those two months around rs 4500.

I had checked with the "Airtel customer care and appellate.[protected]@in.airtel.com " were more than 20times regarding this issue but
they has given only answer is "Advance rental plan is not updated in my profile".So i need to pay as per the plan like that they were informed.

Here my question is, Is it my problem the plan is not updated into my airtel profile ? or who has authority to update my airtel profile ?

Even i have the invoice bill as proof to say, i paid 2999 to airtel agent for the the advance rental plan, but still airtel people are asking me to pay for those months as i paid in advance.

Note:Actually Airtel customer-care support is too bad and they are not ready to solve the problem.

I had called the customer number [protected] for enquiring about the available data plan and for shifting of my broadband connection. After waiting for about 10 minutes on the line, I was able to get connected to the service person. Then on asking my query and giving my landline number I was asked to wait. I waited for 5 minutes but there was no response. How long is it required to hold the line to get the service. There should be limit of time within which service should be made available. Time and money of the customer cannot be taken for granted.

The worst service, worst signals you people are only concerned abt the new customers and only looking for the revenues ultimately customers are losing our money by getting this dth... I have escalated the issue to nodal for the connection details and the agent details as they haven't cconnected the dth properly.. Well i am not a fool still trust that you people will give the better service... However i want to share this feedback to everyone social media... And my rating for this airtel dth is 0000 the worst

I did a mistake, I choose the wrong no [protected] instead of [protected] and I recharge of 100 from airtel money app.
Actually I download the app first time and I also use it for first time and unfortunately I put the wrong by mistake.
My no-[protected]
Txnid:[protected]
Date:14/05/15
Time:12:26pm

Will u plz help me to return that amount to my number, I'm very thankful for you all.

Dear Sir,
I regret to inform you that this reference to the lead No.[protected] it is more than a week time after submitting document and cash of RS. 1000/- nobody turned up and the person who collected the cashouse mobile number no response who assured an connection with in 24 hours. But till now no response kindly look into this and make arrangements for immediate connection or submit back the documents and cash I go for alternative service provider. If I not get the connection in stipulated time I will take with the regulatory commission
With regards
N Sridhar Kumar
[protected]
AMBA HOUSE
NO. 32 A, Dhanrajapuram
Kolathur
Chennai 600099
Dear Sir,
Still I have not received any updates from you regarding above subject matter even after more than 20 days after collecting money from me by your authorized agent for new connection, if the new connection has not made immediately or pay back the amount paid by me immediately, why should I not serve an legal notice and complaint against you.
with regards,
N. Sridhar kumar,
[protected]

sridhar kumar

This is trail mail no response form your end.

Not able to call hello tunes. The call is getting cut within 3 seconds. Not able to set the name tune. Called customer service atleast for 30 times regarding name tunes but there is no proper response. Please check this out . it's been more than 1 and half month. I want to set a name tune for the name "MOHIT SURANA" please do it as soon as possible.

On 11th May I applied for a wifi braodband service on airtel website. On 12th may I get a call from their so called agent telling me he can provide me a broadband connection og 14 to 16 mbps and offered to come home and collect all documents with installation charge of 1000 rupees.

I gave him my pan card, voters ID card and rental agreements as proof and also 1000 rupees towards installation. When I didnt get any msg from airtel confirming the receipt of my documents by 13th, I kept calling their customer care. THEY WERE OF NO HELP. they kept telling me it takes 24 hrs for registration. I was the only one convinced it was a fraud .. when I told their customer care its a clear case of FRAUD.. they had NO SOLUTION !! they kept transferring my call to concerned department which kept getting disconnected. After trying 4 times, I finally wrote on their twitter handle! They have so far not contacted me.

I finally went to the airtel store on Indiranagar 100 ft road Bangalore and the store manager there got me in touch with the channel manager of indiranagar. Its sad that he is the ONLY person who has tried helping me so far. He called all the agencies supplying agents to airtel, he also called my agent on his phone and his number and name is not registered with airtel at all.

Even the channel manager (SYED) agrees that it is a FRAUD. But since I didnt call any number to ask for airtel connection and applied on their website ... the FRAUD is happening from within airtel, who has sent agent to collect money from customers.

What is most appalling is its been 48 hours since the incident and I havent even got a call from their customer care to even attempt to solve the problem !!

Dear Sir,

i have port my connection to airtel form vodafone.
i have got a call to port the no to Airtel.Mr. Sandeep A Airtel executive has given me a post paid plan.Where he has committed me 5.5 GB 4 G data, 660 minutes local call, and 640 min Std call.but after activation i have not recieved the same there is huge difference in plan.
Instead of that my no is not working .i have visited the Airtel store and given the complaint on 11.05.2016.But till date no resolution happend.
Even though Mr. Sandeep has ported my no in middle of month.Where he sholud have me to port no after completion of month.to avoid double charge.

I have cheated very badly and no resolution happend.pl look into matter.

Regards
Satinder

Team
Please escalate this issue whoever applicable.

Compliant request numbers:
67735296
67495190
My broadband not working for 10 days and company not fixing the issues instead they are giving false updates.

Calling 121 number and the customer support consistently giving false updates.

I have called more than 10 times to 121 customer care on the same issue and still issue not resolved.

Appreciate your quick response to resolve this issue.

Let me know as a consumer what rights we have to go against artel to proceed legally.


Regards Ramarao

It is been 1 month now that I an been mentally harrassed by continous mails, sms and calls from collection department on the wrong bill.

The Story is as below :-
1) I was a regular customer of Airtel with a Plan of Rs 1200 odd figure.
2) Once i got a good offer from Hathway, I raised a request to Airtel to decontinue by plan and No. also.
3) Post this one senior guy from Airtel called me and suggested to me to not deactivate the no.. By doing so, in case I need any plan in future, i can call and get it asap. For this the charges will be Rs 49 exclusive of taxes. I agreed for this.
4) Then after a few days I took a 2 GB Plan for Rs 450/- odd figure for a Month
5) After a Month, i call Airtel to dicontinue this plan and continue with the previous plan of Rs 49. Now the Problem starts here. Here the executive activated by Rs 1200 odd figure plan.
6) And now I have been asked to pay this amount, which i am not going to pay.
7) Post this i had in numeral call around 50 odd to the customer care, but still the issue is not resolved.
The worst part is that I have to repeat my problem on each and every call to airtel.
Airtel do not have any system of have the history of the call made by the customer
Plus the commitments done on call against a ticket are not noted in their system and then I am told there are no notes.
The Last commitment done was that they will be waiving all the bill and I need to pay Rs 200 and all my association with Airtel will be ended.
So I said I will do it once I see the balance in my account as Rs 200.
This was committed by Mr. Vivek.
Today again I got a SMS with the bill amount of 1200.
Post this I again called and the same old story continued
Now the last commitment is from Miss Arti is to call me on 15th May at 1:00 and close this chapter
This is the worst service I have ever seen.
Need your urgent help on this.
I also have the Ticket Id and also the Airtel recordings can help us
Now I feel, instead of I paying, I should ask airtel for compensating me for the mental harassment call