Airtel Complaints & Reviews

I had purchased a 4g hot spot at kolkata in november15 with sim number [protected] with an assurance that it would work all over in india. I was relocated to jamshedpur in march16. The hot spot is not functioning at jamshedpur and i visited the airtel store at sakchi jamshedpur. I was told that this unit will not work here and i need to purchase another unit. I had raised a complaint ref 68781632. The response to the complaint by airtel is that as and when the network is upgraded the service will be revived. There is no mention of making use of the hot spot or providing an alternate as 3g services that is available here.

Dear sir
My name nitish sharma from shimla gujran my mob no [protected] in without any any information service active chat and debit rs.36 plz refund my balance 36
Regards
Nitish sharma

My name jitendra kumar tripathi my mobile no. [protected] airtel company is a frod company because my amt was deducted by my balance nd whn i talk to costumer care exicutive nd thn they talk to me rudly nd misbehave so am vry disapointed by service provinding by airtel

My Name is Anirban Bhattacharjee, Mobile No. - [protected]. I had recharged with Rs 441/- on 20.01.2016 via Airtel mobile app. I was given a 2G data pack and 90 days validity. The date of expiry was April 18, 2016. On April 18, 2016, 1.7GB data was residual in my account. On April 18, 2016, I recharged with Rs 175/- 2G data pack via Airtel App. Today on April 19, I am being intimated that residual amount is only 1GB - the amount recharged yesterday.

MY 1.7GB DATA HAS BEEN WRONGLY CHEATED AWAY.

I called the customer service - not surprisingly - the worst customer care service personnel available - to complain about the wrongdoing. I called at 10.49am, April 19, 2016. In turn I was given all misleading information & I could make out they were trying to put me in wrong shoes. I was very scornfully attended by a so called "Senior Executive" - Mr Pradip Kr Das - after I asked for a senior, because the Junior was equally untrained and unprofessional. I was told the following:

1. First he told me I had wrongly recharged with a 2G pack, when the last one was a 3G pack - I told him that he should know more about his products - as both were 2G pack as seen on airtel.in.

2. I had made a wrong recharge: I should have recharged with Rs 177 instead of 175 - which, when I said there was no such option on Airtel App, he said it could be done only via easy recharge from a vendor - so airtel.in is not a complete site - & hence we are not being told the true facts - hence this is cheating.

In no communications that I received from airtel, was I informed of any hidden clauses.

Please note I have been robbed 1.7GB, which is equal to at least Rs 250/-, if not more.

Dear paytm, please be noted on 16th april i paid for recharge of my mobile number airtel odisha [protected] for amount rs.149,
Transaction receipt
Order no: #[protected]
Operator reference no: #[protected]
Sat apr 16 2016
However, the balance did not increase . Please investigate and notify me at [protected]@live.com
Regards / pruthijit mohanty

I have done my porting request on april 9 2016 and received a message of port no it was validate by airtel on april 11 2016.
My sim was closed by 17 april . and i started my airtel sim on 17. April and. Verified by call center. But it is not started yet. I call customer care where mr. Sunil rajvanshi at call center jaipur didnt satisfied me and rude to me. He tell me to go retailer not to complain company . which was quite depressed me. Plz sir take a right action to him . and resolve my problem . my no is [protected] .

My name is ankit jain, contact no. [protected]...

Issue is
I purchased your airtel prepaid sim on 16 april 2016 of 150 rs is not activated in which there has to be 1 gb internet. My sim number is [protected]. Whenever i am calling to your airtel employee everytime he is saying within an hour your sim will get activated and u don't need to bother even i hav his voice recording

Please help me sir 150 rs is not a small amount

Airtel is cheating in the name of 4g. We couldn't even get 200kbps. My sister tried downloading a movie which is 700mb. It failed thrice while it was about to complete and consumed 4gb just for downloading a 700mb movie. This is really getting worse. We paid 2300 for airtel 4g connection and it is of zero rupee worth now. Also i tried calling customer care 1800* to make a complaint from my alternate number. It did not give me any option in ivr to connect to a representative. It gave an option called, "keep your number yourself". Is airtel becoming stupid or making customers stupid. Feeling ashamed of purchasing 4g hotspot and sad for being airtel customer.

Call me in [protected] or email me in sukumar.[protected]@gmail.com

Fix the problem. Also i want waiver for my first bill as per the reason mentioned above.

On sunday i recharged of rs.178 for internet recharge bcz i was getting extra benefit from my airtel app. After paying money at the time of bill generating suddenly error came. My money was deducted from bank account but i didn't get recharge.
I called on airtel customer care service regarding issue but i got mixed reviews of them. So i m requesting you to pay my money back.

Airtel is just wasting my time and energy for their network issues
Following is details of my mail to them :

On Fri, Apr 1, 2016 at 11:20 PM, Dinesh Kumar
wrote:
Technology is not mature enough so that a Two story building can move here and
there and due to that signal problemsvarised and 3G data rate go down to (100
MB/6*3600 second)=4.74kbps.
I have paid Rs[protected] from last 9 months for 3G speed not for
above-calculated speed, check your 3G speed of last 6 Hrs of previous bill
cycle and next 6 Hrs of current bill cycle.
Bye the way my house was at same location for the 12 Hrs period, it was not
moved.

Sent from Yahoo Mail on Android

On Fri, Apr 1, 2016 at 10:26 PM, nodalofficer.[protected]@in.airtel.com
wrote:
Dear Dinesh Kumar,

Greetings from airtel!

This is in reference to your email enquiring data usage on your airtel mobile
number xxxxxxxxx

I regret for the inconvenience you experienced.

I would like to inform that as per bill plan unused data in the previous bill
cycle cannot be carry forwarded to new bill cycle. Hence we are unable to serve
you on the same.

However if you still facing any network issue, I request you to respond with
the following details:

1. Location where you are facing the issue, do mention if any landmark nearby.
2. Alternate contact number so that the team can reach you.

As soon as I receive the above mentioned details, I will co-ordinate with the
concerned team.

For further queries, please do email. I will be delighted to assist you.


Yours sincerely
Javed Akhtar
bharti airtel limited

Last year I got a fancy no([protected]) from idea by paying 6000 as premium.3 months before I ported to airtel. Then I went abroad for business purposes. Then the no got bared, then I enquired customercare they told to regain the no by providing proof bt in airtel store they are telling the no is bared(this happen for a routine of four to five time by calling cc and going to airtel store)

Account no.[protected]
Installation order no.58046498

I pay an amount of rs 1100 (It is 1000rs for new connection but the agent took 100 extra) towards new connection of airtel broadband and the agent promises me the new connection in 2 working days. I get a confirmation of the application only 5th again saying they will get it installed in another 3 working days.
Again i give them numerous calls (One ex."thank you for contacting us. The ref. No. For your airtel fixedline/broadband [protected]_kk is 66634956".) and one executive says something and someone else another thing. Then i get a call on 16th april from an executive of agent saying he will do the connection on monday but they cannot give me the promised 8mbps speed but will give 2mbps. I said whatever just get it done.

On monday i call that executive and he cuts my call (Phone. No.[protected]).. I call their boss (Phone. No.[protected]). And he blocks my number, i call the guy who took the money from me and he doesn't pick up.
I call customer support again and they say that the installation has been cancelled due to insufficient resources. (Without even informing me). I call back customer care after two hours to know how will i get the refund and they say that i will get the connection in sometime. I don't know what happened to the cancellation here. I don't what kind of people airtel employs.

Also airtel 4g or even 3g doesn't work well in my building in the centre of bangalore and they show fake advertisements where people get 4g in remote villages!

On 6th April 2016 I applied and submitted the required documents with airtel for a number portability from Vodafone to airtel. I was told it would happen in 5 working days. On Saturday, 16th April 2016, my Vodafone connection got discontinued and airtel didn't get activated because there was some issue regarding my verification. It's been 3 days my number is still not activated and all the representatives give different time it would activate at and still now it's not activate. Posting the details of the company persons below-

Dheeraj[protected]
Sonali[protected]
sai.[protected]@airtelworld.com

Please help.

I can be reached at +[protected]

Arjun Sharma

My name is Sharath Kumar and I have using your connection 7months this is the number which i have been using [protected] since I was out of town I was unable to pay the bill but I have already paid half of the amount one of your customer care girl called up to my mothers mobile and has spoken in abusive, she has used really very very rash words to my mother this is the number from which I got the call[protected] this is the 4th time this is happening...I would kindly request you to do the need full . thank you

Dear Sir/Madam,
I have been using Airtel 4G hotspot dongle and paying for 4G service from last 6 month.
But unfrotunately I am not getting 4G speed, insted they are provide 2G service and charign for 4G.
I have contact to customer care but got very poor response.
Please help me out and make some serious guideline so that airtel should not fool pple

Is Airtel being paid by India govt or Pakistani govt to impose the Pakistani Islamic origin language Hindi?

Why the Zero balance machine is coming as Koi Bee Out going call Karna Hai and not in Kannada or English.

Similarly even for not reachable message also, they blabber in the Pakistani language Hindi, but no English or Indian language.

PLEASE STOP HINDI IMPOSITION....

Hi i have been chasing for the problems to get resolved with the technical team. Technical assistance are least bothered to hear to the customer and moreover the customer care people dont have minimum knowledge to inform the customer, when it gets resolved. Spoken to so many like Chaitra, Neelam, one Mr Sridhar is least bothered and moreover hes saying it happens so.

what is this level of courtesy you people have? small companies are flourishing well because of their service and gratitude towards the customer. i have been a part of airtel from the past 8 years, today am feeling i have taken a wrong decision to get used to it. ACT TV, HATHWAY these people and small brands like TIKONA are doing well with their service.

i dont have other words to express of the type of service and the hell your showing to the customer like this. i never expected this from these guys. worst worst and worst of all time.

Moreover executive is saying me to complain anywhere to whom all you want, this itself creates they are thinking that they are monarchy in this industry.

where pride goes there will be a sudden fall which they are missing their basics.

My number ([protected]) message pop-up registration field is coming and no network also i called customer care centre but they are telling it’s become free number, they told that go with proof nearest retail store to get same number back, i visited store they are telling not possible to give,
I[censored] take government regulations 3 month not using numbers have do like that, past 20 days i am not used this number, balance was there in the sim,
I am using this number past 10 years as for loyal customer if you do like this how come we will airtel network
I used and recharged also how you people will block, i want details about that, i want number back

This is regards to the bill of the month of March for Airtel mobile services.
When I received Bill of rupees of 1845.57 rs, I was surprised since I am using postpaid services for more than 4 years, so I know my usage very well.
I tried reaching customer care number, however I was unable to get satisfactory answer.
I visited the Airtel gallery @Madhu milan, S.V.Road, borivali (west), there I also I did not get satisfactory answer.
In fact executive over there was also surprised to see the charges, he also said it seems fishy so I should write an email.

Since my bill exceeded the credit limit, my outgoing services stopped.
Without getting justified answer how come Airtel stopped my services.
When I visited the the Airtel gallery, executive informed me that he will activate my outgoing services for 72 hours under which I have pay the bill or my services will get disconnected after 72 hours, to which I confirmed him to start the services.
Services started in few hours on saturday ( 16/04/2016) and got disconnected on next day morning (17/04/2016), which should not happen until 72 hours (as promised by Airtel executive).

I have been using Airtel from last few months and getting such kind of services.
I was using Vodafone and never faced such issues.

I have sent an email to Airtel customer services.
Request to please look into this matter.

Respected sir/madam my name is Bindu and I have problem regarding the internet recharge.on date 17 th April 2016, I go to shopkeeper in Chhatarpur for recharge of rs 149 which gives 450 mb 3G data on mobile number [protected].
After recharge, I get message that I have credited with 450 mb 3g data.
But after checking it again after 10 min, it shows you have left with 272 mb 3g data.
I talked to customer care executive.I said if i have used 180 mb then give me the detail where I have used it.so the executive said I can't give you the details of this.on requesting again the same reply we got.
I just want to know where is my 180 mb data after recharged.
So I am requesting you to tell me whether it was my fault or Airtel fault.if I am on fault side then I will surely apologise, and if Airtel is on fault side, then what action you people take on this matter.
My contact number is-[protected]