Airtel Complaints & Reviews

I requested for my pre paid call details but customer care is not ready to provide me the details,
I have lost my mobile and the thief has made some calls using my phone, if you could help me get the last call details, i could catch the thief.

Please help me get the call details,
Mobile no - [protected]
Consumer name - rhp srivastava


Thanks & regards,
Naren

Dear Airtel

I am a using your company sim last 7years.till now i am not gatting best offre for 3g internet or activet my number in 4G and provide the best internet offer
my number is [protected]
name satyaveer Yadav
Rajasthan

Hi sir,
I lost my phone yesterday while travelling to kasi from ongole.
So, please block my number immediately.

Number : 91-[protected]

Regards,
Hari

I am not receiving sms on my airtel sim [protected] for quite some time now.

I don't receive otp from banks or verification codes from other sources.

Also i am not getting messages from irctc, makemytrip etc.

I don't even get an sms from airtel after paying regularly. My number is [protected]. Please resolve this issue .


Regards
Chetanya gehlot
[protected]

Hello,

I am amin and i have been using [protected] number for the past 2 years and i just got to know that my sim card has been disconnected due to "non usage" .

I have validity on the prepaid sim card till 2021 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.

Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if i'm right and this does exist in your records there has been incoming.

I am unable to do businesses transactions with my number. I tried to speak to customer support executive and appellate authorities of bharti airtel but instead of activating my number they are giving irrational excuses.

I am facing irreparable losses due to unprofessional behavior of the company.

Kindly get my number activated on my sim card again.

Please continue my bill plan

Bill plan name: new airtel 150 plan_bp_dl
Bill plan rental: rs 150
Packs
1. 100% advantage pack rental waiver discount
2. 150 mb 3g gprs free, at 3ps/10kb(After 150mb, 100% [protected]@20kbps)@50
3. 500 mins local airtel to airtel call free(Exc cug) to 1 [protected]@rs 25
4. 700 local mobile to mobile [protected]@ rs 200
5. Advance rental 999 (36 months) discount
6. New airtel advantage offer rent rs50
With humbly request, i awaited your positive step.

Thanks

With warm regards
Vinod kumar
[protected]

Dear Sir/ madam
I would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for last three months, my airtel prepaid no.[protected], on my email id (janardhana.[protected]@gmail.com)

Hello,
I am sathish have been using [protected] this number for the past 7 years and i just got to know that my sim card has been disconnected due to "non usage" .

I have validity on the prepaid sim card till 2021 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if i'm right and this does exist in your records there has been incoming usage on the telephone till april end, so i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...The words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer. All i have been hearing from your customer care executives is that the number has been recycled...I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been recycled due to non usage.

I have been facing network issue from last 1 month at my airtel no +91-[protected]. I have made lot of complaints but no firm action has been taken by Airtel rather they are lingering the responses and harassing me.

Issue was escalated to [protected]@in.airtel.com & appellate.[protected]@in.airtel.com under the compliant reference no 68674756.

Request concern to intervene and take appropriate action on priority.

I called today in the morning @ 8:42am to change my plan from 299 to 499 . executive gave me a time of 30 mints for my request (ref no[protected]. i waited till 1 pm and then again called for same, executive told me to wait for 7 to 8 hour (ref no 6870409) again . i waited till 9 pm nd asked again then 3rd time also i got time to wait for 4 hour.(ref no [protected]). i have been facing problem now its over, why my plan not converted if you were not able to do then why they gave me time again nd again, totally unsatisfied . worst services. never suggest to airtel to anyone.

Hi,

I had registered a complaint on 2/4/16 for not receiving any airtel messages on my mobile no [protected]. I wanted to make urgent payments however not receiving OTP on my registered mobile number. I had also registered a complaint[protected] still there is no revert. This is really not acceptable. wants a strict action to be taken against him.
Awaiting your positive response at the earliest.

I have been facing issues with airtel broadband, landline and mobile services with no resolution to it in-spite of multiple calls, emails and escalations to their nodal and appellate officers.
They charge for 3g and 4g but i get 2g in most of the places in bangalore with frequent call drops and network issues.
They charge me for 16mbps connection but the max speed i have got is 12mbps and sometime even 3-4 mbps which is really very frustrating.

Hello Team,

I want to register complaint against a new broadband connection I applied via Airtel app. I applied New Broadband connection on 30th March via Airtel app and someone named Srinivas called me and collected all documents and 1000 INR on the same day and promised me that he will make the installation by 31st March.

After which he never received my call to provide me an update. Later he texted me telling that his grand mother died and he gave his manager's number. I called his manager and he was so rude that he told that it's his wish if he want to give the connection and disconnected the call. Later when I texted him back stating him that I will complain to SP Bangalore East Division, he called me back and told he will do it by same day. Now again he is not receiving my call.

I have multiple Airtel Accounts ( 2 DTH, 3 postpaid ) on my name and have never felt such disgrace till date.

Help me to assist on this or I will be forced to write a complaint to consumer civil court.

I am providing the details for both the culprits here

Srinivas- [protected]
Murali -[protected]

Thanks,
Arindam Purkayastha
Mobile# [protected]

Inspite of so many complaints on the customer care number, No one seems to bother about any of the complaints .Every customer care representative is programmed to give the same response, " Madam it will be done by 24 hours ".I dont even remenmber how many such 24 hours have passed and how many fictional technicians have tried to fix the issue . I now understood why all of my friends have opted out of AIRTEL and have become loyal customers of other broadband services .

I bought new SIM connection on 2nd March 2016. It got activated in 2 days. But since then, I was never ever able to make a phone call from inside my home without having voice break or call drop issue. I was offered 740 MB of 4G data; which is an irony that I never ever got 2G network in my home. I have to step out every time I have to make a call or receive a call. Not only in my home, rather while I am in office, I have to step out from office to make a call.

My family has to call me at least 20 times to make my phone ring. Everytime it rings, the call drops within a minute and that minute also suffers from severe voice breaking issue. Who will be responsible, in case of any emergency, if my family wants to reach me and can't due to Airtel's pathetic service. Even my Airtel Delhi connection doesn't get network in my home.

While generating bills, you guys don't even get delayed by 1 second, you charge for every second the call is made. But tell me how am I supposed to make a call while having such network issue.

I am a freelancer and most of the work is carried out on phone. But since I moved to Bangalore, due to severe network issues, I had lost many of my freelancing contracts.

Airtel flaunts of widest 4G service. I challenge you to take 4G challenge inside my home. Your 4G girl can't even make a call without having voice break issue or call drop in my home, using internet is beyond imagination.

Do something about the issue or keep losing your customers.

I recharged the airtel mobile number [protected] online through DEBIT CARD banking first it show failure( bank txn no - VbyV/PRCR/[protected]/[protected]:23: ) but the amount has been deducted from my Bank a/c. Kindly refund or cancel the payment at the earliest.

Dear sir /mam i am alradey complane register to airtal bharati online and call loge castomer care but gatting not responds.problem name-my net work signal unwanted person trak.i have some time vcd recording the signal trak Pls sir quickly solved the problem its my request.my no-[protected].I am working e-gov palne under (negp) Dist-Birbhum, p.o-lokepur, pin-73112
one vcd ply scr short attached.

I have raised a complaint with Airtel team(Reference No[protected] on 1 April 2016 for 4G Network issue and frequently Data Network drop.

SR was closed without providing any solution and no intimation to customer.

Knowing this I called on 121(23:57:37) informing of my complaint not solved but it is closed from Customer Care and what i got a response that issue has been resolved and in comment it is mentioned that "I am located in weak Zone and this is the best possible Network which can be provided to me"

After discussion with customer care representative I was inform that they will be arranging call back from technical team within 24 Hrs.

Luckily I received a call today morning(08:23:38) from +[protected].while speaking to customer representative she updated me same information what was inform me last night and also told that they can provide me only information and was ask me to call her Sr Supervisor for further grievance.

so is this your technical team who just read from the comment and update same to customer.After having call no where i can say that she was
technical person.

I have provided call conversation and the screen shot of my mobile screen which indicate network drop.


I am surprise on how come suddenly my area come to weak zone when till few days
back i was using WiFI Hostspot device(XXXXXXXX00) from same location and also have access 4G from my Mobile.

When we are asking for solution and Time line what we are getting response from appellate.[protected]@in.airtel.com is
"Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning.

Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern."

This message is from their higher complaint cell.

I want solution from Airtel team which till now they are not able to provide me.

Hi,

You can reach me on [protected].

I have submitted my documents on 2nd April 2016.

I got a call from a number :-+91-[protected].She said that her name is Suman, and she is calling from Airtel.

She sent a person whom she said that his name is Shayyed.His mobile number is [protected].But the agency people informed me that his name is Md. Usman.

I gave him a xerox copy of my AADHAR CARD and a passport size photo.

He gave me a receipt in name SUN SHINE GLOBAL SERVICES.

When I called today this agency regarding the activation of my sim, they informed me that Sayyed who sold me the 4G Dongle and Sim does not work with them and he has done some fraud by giving the receipt of their agency.

The Contact number of this agency is:-+91-[protected].

The TIN number written on the receipt is :-[protected].

I will be attaching the scanned copy of the receipt with this mail.

I just wanted to know, if I share my details to AIRTEL how these fraud people contact and even sell AIRTEL 4G HOTSPOT AND SIM.

I hope you people will look into this issue and keep me posted on this.

I had very bad experience with AIRTEL.

Hi,

From april 1st 2016 onwards, i am not getting any smss to my number [protected] due to which i am facing problems with online banking and other transaction issues. I have complained to airtel customer care also but so far nothing seems to have happened.

Kindly request you to do the needful at the earliest

Regards
Manoj t