Airtel Complaints & Reviews

I have raised a complaint with Airtel team(Reference No[protected] on 1 April 2016 for 4G Network issue and frequently Data Network drop.

SR was closed without providing any solution and no intimation to customer.

Knowing this I called on 121(23:57:37) informing of my complaint not solved but it is closed from Customer Care and what i got a response that issue has been resolved and in comment it is mentioned that "I am located in weak Zone and this is the best possible Network which can be provided to me"

After discussion with customer care representative I was inform that they will be arranging call back from technical team within 24 Hrs.

Luckily I received a call today morning(08:23:38) from +[protected].while speaking to customer representative she updated me same information what was inform me last night and also told that they can provide me only information and was ask me to call her Sr Supervisor for further grievance.

so is this your technical team who just read from the comment and update same to customer.After having call no where i can say that she was
technical person.

I have provided call conversation and the screen shot of my mobile screen which indicate network drop.


I am surprise on how come suddenly my area come to weak zone when till few days
back i was using WiFI Hostspot device(XXXXXXXX00) from same location and also have access 4G from my Mobile.

When we are asking for solution and Time line what we are getting response from appellate.[protected]@in.airtel.com is
"Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning.

Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern."

This message is from their higher complaint cell.

I want solution from Airtel team which till now they are not able to provide me.

Hi,

You can reach me on [protected].

I have submitted my documents on 2nd April 2016.

I got a call from a number :-+91-[protected].She said that her name is Suman, and she is calling from Airtel.

She sent a person whom she said that his name is Shayyed.His mobile number is [protected].But the agency people informed me that his name is Md. Usman.

I gave him a xerox copy of my AADHAR CARD and a passport size photo.

He gave me a receipt in name SUN SHINE GLOBAL SERVICES.

When I called today this agency regarding the activation of my sim, they informed me that Sayyed who sold me the 4G Dongle and Sim does not work with them and he has done some fraud by giving the receipt of their agency.

The Contact number of this agency is:-+91-[protected].

The TIN number written on the receipt is :-[protected].

I will be attaching the scanned copy of the receipt with this mail.

I just wanted to know, if I share my details to AIRTEL how these fraud people contact and even sell AIRTEL 4G HOTSPOT AND SIM.

I hope you people will look into this issue and keep me posted on this.

I had very bad experience with AIRTEL.

Hi,

From april 1st 2016 onwards, i am not getting any smss to my number [protected] due to which i am facing problems with online banking and other transaction issues. I have complained to airtel customer care also but so far nothing seems to have happened.

Kindly request you to do the needful at the earliest

Regards
Manoj t

I requested for airtel brodband services on 24.03.2016. I talked with the customer care regarding the same, she confirmed with
feasibility of installation in my area/location and on the same day executive visited for the documents and installation fees. I submitted
all the documents along with the installation(Rs. 1000) and security fee(Rs. 200). He assured about the connection
within 3 working days. After 3 days I talked with customer care, she told about some cable issue in my area which
will take some time to be fixed. I tried to reach to executive on the same day, he responded after several frustrated attempts. He falsely assured
me again that he can deliver the service by 31.03.2016 end of the day. On His assurance i bought the device (Panasonic Single line 2.4GHz kx -TG3611SXB Digital cordless Telephone)
which cost me rs. 1885 and i requested for the disconnection of my previous brodband connection. Now if i want to restore my previous Internet Service
Provider's services then also i have to pay Rs. 1500 which is quiet unnecessary as it happened due to your interference.

Almost 2 weeks passed and the service is not yet delivered. I request you to cancel my order as you are unable to deliver the services (which hardly takes an hour) and return my
documents as well as the total cost(Rs.4585 ) caused to me.

Total cost break up:
Rs. 1000: installation fee
Rs. 200: security fee.
Rs. 1885: Panasonic Single line 2.4GHz kx -TG3611SXB Digital cordless Telephone
Rs. 1500: Previous ISP's service restoration fee

Executive Details:
Name: Nikhil/Jagdish
Phone: [protected]

My request details:
Account No: [protected]
Order no: 55805010

I am a vodafone user and never taken any airtel sim yesterday i got message from Airtel.

Thank you for your interest in Airtel! We have received your request for activation of mobile no. [protected].The same will be activated within 24 hrs.

And today morning

Dear Customer, verification with your local reference for your Airtel Mobile [protected] has been¿completed successfully.We will keep you updated on the progress.

I have not recived any verification call and never requested for any sim card somebody is using my documents, please do not activate this number.

Let me know the procedure to stop activation of the above number.

Thanks & Regards,
Sneha Kotriwar
[protected]

Provided my details incoming/outgoing call of my airtel prepaid number [protected] in my email id [protected]@gmail.com

Dear Airtel,

MY mobile number [protected]

I have been using this number for last 7 years,

My number Got Deactivated last 5 days before, Please reactivate my number again.
so that I can continue my using my sim again.

From customer service side I'm not getting correct reply.

Please guide me to reactivate my sim again.

please do the needful

for further details please contact me in [protected]@gmail.com

I am using connection no [protected].on 28.03.2016 I applied for recharge amounting RS208.00 The amount was paid through net banking Tr ID[protected]. The recharge was not done till this time. An email was also posted to saying "' Sorry! Your transaction failed due to some technical error.
Please complete your transaction now.Mobile Number (+91) Recharge Amount Rs208 [protected]' Under the circumstances, amount debited to my account must have been restored to me but this has not been done so far. I request that this amount together with app. Rs11.00 be restored immediately.

Hi,
Please note that on19th of march i have been charged for using mobile data by vodafone whereas i have not used and i was out of station. Which is very much evident that while roaming when i am not activated data plan i will not be able to access internet. Whenever i am out of town i was not able to access as my network was reliance and moreover i never activated data.

Please note i will not make payment for that particular day i.E 19th march 2016 as it is not my fault. I have already complained to vodafone on the issue via e-mail.

Regards,
Ranganath

I am in Saudi Arabia and having pre paid airtel sim, we found it is not working, however other airtel sim are working. My airtel no is [protected]
Presentely location is - khamismushed

Request to do need full to active international roaming to enable my airtel phone working.


Thanks
sudish

I am in Saudi Arabia and having pre paid airtel sim, we found it is not working, however other airtel sim are working. My airtel no is [protected]
Presentely location is - khamismushed

Request to do need full to active international roaming to enable my airtel phone working.


Thanks
Pradyumna

I have received Airtel 4G SIM card 1 month back and from that time I have been facing many network connectivity problems. I spoke to many Airtel executives and Managers but none of them were able to address my concern.

Issue: I’m unable to make and receive calls during my office timings. I complained number of times but none of them were able to resolve it. I even took many duplicate SIM cards but I had the same problem. I even escalated to Airtel Appellate and Nodal team but even they are least bothered and didn’t resolved my issue.
They have even closed my complaint without my notice and without the resolution. When I asked them how can they close and they said that could be the issue was resolved hence they closed it. The service request number is 68455228.
I would say Management is least bothered in resolving customer concerns. I am using this number from last 8 plus years but they are least bothered.

I know how much my mobile is important to me because I dealt with client in an out and most of my clients got pissed off by calling me but my number won’t get connected. I’m so frustrated that now I’m switching to Vodafone.

I request you to kindly look this issue and take it further.

Hi sir/madam

My name is kaptan singh rathi. Presently I have a broadband connection from airtel for Rs.1199 plan. I have been a loyal customer to the the company as I am paying the bills regularly without any disruption. Recently I have shifted my house and it is within the same area.i want airtel broadband connection to b shifted to my new address.

old address : 13/1177, sector-13, vasundhara, ghaziabad, (u.p.)
new address : 2 D-49 B, upper floor, kamna vaishali, ghaziabad, 201010, (u.p.)

thank you

Hi,

I was an airtel prepaid customer 2months back and i changed to postpaid because of wrong information provided by the airtel person about the bill plan. I have been put into an expensive bill plan. When i raised a request with airtel to change my plan to the one that is said. The response i got is you will not be able to change your plan. So there is no other way left for me so i requested them to change me back prepaid but i didn't get any response from them.

Could you please help me in solving this.

Thanks in advance!!!

I am using Airtel post paid 'my pack' plan where I get fixed monthly mobile minutes and SMS by paying fixed monthly rent. Usage beyond fixed results in charges.

Company does not provide any self help system to get information on how many call minutes/sms have been used at any given point of time.

I have to email company every time to get this basic information. There is no standard process defined. Some executives will share information on single request. Others will refuse to share few times and then provide.

In latest development, company executives have refused to provide this information despite several requests and giving reference of past events of sharing.

Company's default policy is to not provide any self help system and block access to information, keeping the customer in darkness. This policy results in several disadvantages for customer
1 Not knowing how much is used, customer can easily overshoot limits resulting in high bill
2 Customer can not plan his usage as he does not know how much is used or remaining. This can result in under usage

I would request you to direct company to provide suitable self help system as in prepaid service or promptly provide information on request

Dear Sir,

I had registered a complaint regarding poor network issue (request no. 68566804/6857615) to airtel customer care. then there executive have just contacted me regarding mentioned issue and send me a message about that and said your problem has been resolved and said my handset has a defect without no any person coming at site. Before choosing there network there executive called me and give an assurance about best network. But this is a fraud and have completed what they promised.

Please solve this problem at an earliest.

Thanks & Regards,
Birajdar Omesh
[protected]
Hadapsar, Pune 411013

Sir I have wrongly done a recharge of amount Rs. 2000/- on 03.04.2016 on Airtel no. [protected] instead of [protected]. please tell me the way for recovery of the same if any.

The Recharge sim no. [protected]

Regards
Navneet
[protected]

I have Airtel 4g sim . they don't have 4g connection . they hve but in limited area. they have 2g connection which is very slow ..u can't imagine. it's like we r in 1950 . they have coordinator they r not capable to solve problems. They r saying we r working on it..our technical team will solve problem.but when...??? Very ridiculous experience in Airtel..so don't try Airtel Internet better u can go for some where else. Call rate also so high on after j m using Airtel frm last 6 -7yr...still they r not develop company ...if any thing went wrong they will deduct your balance from main Balance .it's high time ...for using Airtel...You can try other network ..

Hi,

I bought airtel postpaid number in the year of 2014 and I am working in Karnataka .so, I often use this ([protected]) two days(sat, sun) in a week, if I reach Tamilnadu and I am paying unnecessary rentals every month for not using the sim regularly, its crossing more than 600 hundred every month. I planned to go for Prepaid instead postpaid.

I bought the sim at Coimbatore Lakshmi mills office(main office at Coimbatore) February 6th Saturday 2016 . I have raised a request to change my current postpaid to prepaid. The person I had a discussion on this, he suggested me to close all the open outstanding amounts and I did that too. after that he asked me to pay for new prepaid sim card(Rs.25 for 4G sim card). before I left that office I have enquired all the details. The person told me that it will get activated within two working days, but it didn't happened. then I started contacting customer care for the issue multiple time, customer care team told they will raise complaint on this and they told it will get resolved within 48 hours but nothing get resolved and I contacted that customer care team more than 5 times in that week.

Its been more than two week since I raised that request. then I lost hope with the customer care team, then I decided to reach the main office directly again

I reached the Lakshmi mills Airtel main office on 27th February 2016 Saturday and I met the same person again and he told "sorry for the inconvenience happened" and he told the issue will get resolved within a day...:(

but nothing happened...and my tracking cycle continued with customer care team by raising complaint and following up with them again and again...Nothing happened...Paying unnecessary bills every month for not utilized any benefits for that sim card plan..

I am registering complaint here someone from the Airtel team will look at it and resolve my issue.. I don't want any complaint numbers, will get resolved within hours, day, etc..

I need a solution...I am ready to pay my outstanding amount at any point of time..

Please resolve this as soon as possible..

1st time recharge done for 9940xxxx68

1. Recharge date and time : 04.04.16 at 11.18

2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

3. Alternate contact number :[protected]

4. Recharge amount :265

This time my amount debited from bank and recharge not done in website and i received email from your website sorry! Your transaction failed due to some technical error. Please complete your transaction now by 11.58 mentioned try again. So after that i clicked the try again button and its gone to payment page i done the recharge 2nd time

1. Recharge date and time : 04.04.16 at 12.14

2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

3. Alternate contact number :[protected]

4. Recharge amount :265

Transaction id[protected]
Amount (Rs.) - 265.0

Due to your mail only i done the transaction again. How can the customer punish for the airtel mistake.

Regards
Gokul