Airtel Complaints & Reviews

I am jaychand patel
I am from chhattisgarh and recently came to delhi so i ported my sim([protected])
On july 2015 i had done portability my sim(Mob. No.-[protected]) from idea to airtel, since then i'm facing message sending problem. Then i talked to airtel customer care, they told me 5 to 6 times that the problem will be solved within 48-72 hrs and i received a message that my problem has been solved and just restart your phone. But that doesn't help me out. Then they requested to me go to service centre and after going there 7-8 times they said to talk to nodal office. Nodal officer gave the advise of changing the sim and then too problem wasn't resolved. They now told me that they cannot solve this problem. Now i finally go to the appellate authority of airtel and talked to them about my problem but they haven't solve the problem.
Solution: i am returning to chhatisgarh so i want to port my no. But for porting message should be sent now please help me.

I have recharge with Rs 265 where I suppose to 1GB 3G data plus 1GB 4G data, after recharging I was getting 4g and 3g data balance but after consumption of 3G data I am not able to use my 4G data
Why this happening your customer care supporting staff is not able to solve this, my 4G data balance going to expire on 4th April 2016
After making several call to complain help line 198.I was fade up
Plz solve my problem for God sake

Sir,
i recharged 97 rs and i get only 50 mb but airtel said that they will give me 1GB.
when i contact to ur customer care they not reply.pls help me
name-shankar singh
no - [protected]

23rs 3g data plan not recharge on2/4/2016 7pm, online but not data add this number [protected]

Dear Sir/Mam,

I want to lodge a complaint regarding my new connection at airtel.(Mobile no-[protected])
I took a new connection from airtel 10 days ago. Still the number is not been activated . I have submitted all my documents to the airtel store and I have visited the airtel store regarding this twice.I have made around 10 to 15 calls to the customer care still it is not getting activated. Today they told me that again I have to visit airtel store and give the documents again. When I asked for the reason why it is getting rejected they bluntly reply me that they don't no.
Please sir/ Mam I request you all to help me in this matter.
I am providing the details below of store :

Address:Airtel Store, Shop no 24/25, West end mall, Janakpuri, New-Delhi-110058.


Regards,

Rahul Kumar
[protected].

I have a Airtel 4G Dongle postpaid connection (using it from more than one year), with number [protected]. From last 5 months i am not getting good signal, so the quality of speed is derated. It not even giving 2G speed. I have complained it to the customer care 4 months back, they told to bear with them for 3 months and they will install new tower. After waiting for 3 months (paying full amount of money) still i see the internet speed in the same conditon. I have called customer care again and complained about the situation, but they are simply telling that their representative will come and check, but till now no one came. They are simply charging me with bill but not responding. Customer care people gave me the following reference numbers, from the month of November 2015 to March 2016 (Reference numbers: 66292315, 68402434,[protected]. with using the full speeds i am paying them money from the month of November 2015.
even i told them, if they cannot provide good internet speed, please remove the connection, but no response.

Respected sir,
I have been using this number from 5 to 6 years and from yesterday night my number is deactivated without any information. This is very important number for me and without any information how can you just deactivate it without even letting me know about the deactivation. Now when i contacted my nearest airtel store they are telling me that it would take 3 to 4 days to regenerate this number.Please help me and regenerate my number as early as possible

Airtel ticket number[protected]

12.30 pm - 01-apr-2016
Ownership transfer of my postpaid connection from my name to my company's name is initiated.
I am told by my company that there will be a downtime the same night.

07:30am - 02-apr-2016 (I call 121. Call duration: 1+ hour)
Of course, as predicted, no signal in the new sim. My salary is supposed to be credited in few hours and i have numerous bank transactions to be done for which i heavily depend upon otp - sms.

I call 121 from wife's phone and speak with ms. Tabassam. She creates ticket and tells me the sla for ownership transfer is 30 hours from 12.30 pm - 01-apr-2016 (Which is 06:30 pm - 02-apr-2016).

I am disappointed and explain my woes to her related to the banking work i have planned. She is unable to help me, so i ask her to put her manager (Prashant #1) on phone. He keeps repeating template phrases to console me. I'm too tired to type how silly his promises were. Much to my dissatisfaction, i ask him to put floor manager (Prashant #2) on phone.

Prashant #2 seemed to be a nice guy. He understood and promised me to keep me posted and escalate this. He called me in few minutes (From[protected] and said the issue will be resolved by 02:00 pm - 02-apr-2016. I thank him and hang up.

04:30pm - 02-apr-2016
I receive a call from airtel's escalation manager (Suguna) telling me it'll be resolved by monday (04-apr-2016)!!! Can you believe it?!?! I was actually unhappy with the 30 hours sla. This so-called escalation manager extends the sla instead of reducing it!!! We argue for about 20 minutes, same template responses.

I hold airtel responsible for all the banking transactions that were suspended due to its incompetency. I wish i was a vvip to have received a preferential treatment by them. What is my fault that i happen to be regular it guy?

I feel insulted, cheated, ashamed and disgusted to be an airtel customer. Btw, this is not the only time airtel has disappointed me. Poor 3g services in posh areas, call drops, and much more. Due to multiple disappointments, i was forced to log in to consumer complaints.

Desirable resolution is getting my connection activated by saturday (02-apr-2016).

Hello,

Just received call from number +[protected]. ( it's cuba code )

For almost 6 times back to back.

I'm receiving unknown calls from haryana and mp from past couple of months. I blocked those numbers but i'm getting calls from various numbers again saying it's cross connection after abusive conversations !!


Things get repeated for lot's of time and even the calls are back to back.

No trace of numbers on true caller.

Another thing is about international calls, i never answer such calls but those are too in repeated manner.

It's not convenient to work with stressed mind.

Please suggest any another good network who doesn't have these issues.

Landline number :[protected]
Customer name : pugazhendi
List of complaint no: 64722720, 64875640, 65577776, 65784188, 65827518, 66035540, 66150608,

Its been two months and still the issue continues. I made number of complaints to you people n number of calls to your engineer. But still connection problem exists. The customer service scheduled a callback from higher officials but no callback from them. Again i called customer care to enquire about it the pug call on hold for more than 30 minutes, so i disconnected the call.

Kindly make a complaint on them.
Thanks in advance.

Resp.sir/mam I am using my mo.no [protected] last 5 or 6 year which connection is my younger brother's name who shifted now in Mumbai last a few year but unfortunately yesterday our no.has stopped So we are facing too much problem.
Pl.suggest me to continue the service on same no.
Thanks & Regard
Banarsi Giri. Ludhiana

Dear Sir,

With reference to the above subject since from the commissioning of our airtel lease line we are not receiving any ebill, each time we have to call customer care ask about payment then we have to pay, like this it is happening and from last one month i am calling to Airtel`s Managers Mr.Krishna Prasad & Mr.Aman Zindal they both are not responding my call my messages. I kindly need ebill to pay the quarterly ebill for Circuit ID No:5167378. I need every Quarterly ebill to be delivered to my email id [protected]@midmac.in .

Kindly do the needful asap.

Regards
Moin

Sir recently I port my idea no. [protected] to airtel postpaid. But I lost the airtel sim which the retailer given to me during filling the porting request form.
So I want to port back to my idea network.

Reg my no: [protected], from past many days i am using the 3g data in my phone, but yesterday i have done a recharge of 255/- for a data balance of 1.5gb, and it has been observed that when ever i switch on the data it is intimating that around 100's of mb deducting in less than minutes. From past few months i didnt face this kind of irregular deduction of the data balance, i tried the same by deactivating all the applications and switching on the data still the same problem is occuring, data getting deducted. Now by this time i had 20mb balance. I use data of around 1gb for some 20 days like that as per my past records. Tried to complain with customer care and the answer he has given is to change the mobile handset from iphone to normal phone so that the higher net speeds is reduced, he is unable to answer why it is happened for present day as if im using the same mobile from past 1 year.

So, please help me regarding the issue, really irritated about this issue and making me to think whether to do another data recharge or not.

Thank you.

Dear airtel
My mobile no is [protected].
I would inform you that today i totally embarrassed your network issue. I have complained on 26/03/2016 regarding airtel 3g network issues on roaming but till date didn't get any proper response from airtel side. My complaint no is c3gdc[protected]. I recharged my mobile with 3g pack of airtel but it still shows 2g network, i called the customer care they replied register your network settings to vodafone but while selecting vodafone it shows “registration failed, change your setting to auto select mode”. There is no other option to select vodafone network. I called again they replied the same again and said we have no other way. I tried everything but the problem is not resolved. This is just misleading and making fool of customers.
Please let me know if you can't able to fix my network issue then i'll port my no to another network. This is totally embarrassing your network and please stop your advertisement of 4g network, please provide 3g first smoothly.

I have a land i want install a mobile tower in my land Space 250sft because no network coverage in our area and no any tower in my village. so bedukhor post sikhtha disstt santkabir nagar [protected]

I'm using Airtel's broadband connection from 6+ years recently on 16th march 2016 I raised a request to shift my broadband connection to a new address as I have moved from a rented apartment to my own house. On 18th march I received a call from customer support of Airtel regarding a technical issue and asked for 7 days to shift my connection. 7 days passed by I didn't received any calls from Airtel so I called them back regarding this they said they'll be needing 5 more days. I said fine take the time as their were some technical difficulties. On 27th march when I called customer care to enquire about the status they said they'll shift the connection by next day 1300hrs but connection was not provided on dew time as now I have called airtels customer care more than 20, times I haven't received a proper response, they just said tomorrow - tomorrow. Today when I went to Airtel office at platinum plaza Bhopal madhya pradesh Mr. Rajiv sharma misbehaved with me and said connection could not be provided at your new address and money wont be refunded as it is in our clause that money will not be refunded. Before I had monthly plan. I got this 6 monthly plan which I was using currently before this problem. I got a call from Airtels customer service about the six monthly plan and they didn't mentioned about any clause which says money wont be refunded. Big players like Airtel and many other MNCs have been cheating and eating up hard earned income of common people on the name is clauses and procedures. Today I went to head office of Airtel located at Central point, New Market, Bhopal. Didn't got a proper help there as well. Please get me justice as I have already paid Rs 5600+ and have used the broadband only for 2 months and they aren't providing any refund and misbehaving in response. Please look into the matter and get me justice.

I Subscribed to 4G Hotspot wifi on 30th March and paid for the device Rs 2300/- and opted for the basic service Rs650 3GB.

It was activated today, 1st April 2016 in the afternoon. With the help of the service number[protected], I learned to set it up with passcode etc. I did not use the facility except to check whether internet was working on my laptop.

Strangely, I receive an alert message from the Customer Care on my registered mobile number within an hour of activation )at 4.41 p.m( hardly as under:

" Data Usage Alert: You have consumed 50% of the data usage limit on your airtel No. [protected]"

I have not at all used the wifi/internet except to check whether I am getting connection. while this is so, I do not understand how I could have used up 50% of the limit of 3 GB.

Obviously, there is some mistake somewhere.

Please investigate and restore the limit.

Let me have your explanation.

S Ramasubramanian
#[protected]

32, Maple - A, Prestige Greenwoods
Nagavarapalaya, C v Raman Nagar,
Bengaluru - 560 093

email: [protected]@yahoo.com

Hi,

After requesting for airtel broadband, somebody came to my home and collected documents and cheque of rs. 1000 from my wife on 29th march 2016

When i asked to call center ["[protected]"] on[protected] at 4pm about broadband installation they said, somebody will go and install today.

When i called up call center ["[protected]"] again on[protected] at 5pm for the same, answer was "airtel broadband is not feasible at your area". If that was the case why they collected document and cheque from me.

Why airtel is refusing after booked a connection if there are many connections already installed near to my area ?

I am fedup with the airtel, there services are available only for selected people and selected area, i concluded after facing such a rude behaviour.

Please find my details below : -

Name: - pooja kumari
Mob:- [protected]
Account no: - [protected]
Address: - patparganj, mayur vihar phase -1, new delhi

Dear sir,
This complaint regarding bharti airtel fixed line connection bearing account no [protected]. We had used this connection for 2 years and made all the payments on time. In the month oc1-15 we have faced problem with connection and placed a complaint against issue. But we haven't received any service from airtel later we requested for cancellation of connection. But the same not done by airtel team and continued generating bills on my account. We had acall from airtel representative that clearly told about the issue also said that without using services how can we make the payment. We vacated that house on 15-oct-15 but bills generated till nov-15. Recently we received legal notice regarding due of rs.1773.68.

Airtel didn't resolved our problems also troubling us to make un justified due payments.

Request you to kindly resolve the issue asap.