Airtel Complaints & Reviews

Hi I am Aparna, [protected] a postpaid airtel user. I used to be a happy customer of airtel but due to recent events i am very much frustrated with their service.

Visit 1. 5-6 days back i went to an airtel relationship center as I wanted to migrate my sim from postpaid to prepaid(no network in my area) The executives took my documents, the money / bill and said my new sim will be activated in 24 hours.

Visit 2 .It didn't happen. I had to go back again. Told the problem after 2 days of waiting. They asked me to wait for another day

Visit 3. i waited nothing happened. I went again the next day. Then the executive asked again a copy of my documents. And photograph

Visit 4 .next day i went with all the documents and photograph. And executive told me my number will be activated in a day

Visit 5 .still not activated. I went again the next day. Executive told me she is sending some Email and sim will be activated In 4 hours.

Its been more than 12 hours now. I don't think making a visit number 6 will also solve my problem. I have given up.

But i will still go and collect the names of all the executives working in the airtel center and send a detailed case with all the dates

[protected]@gmail.com

I had mnp done from airtel to vodafone, and i have paid the outstanding bill but still these people are calling me and saying that my bill has not been paid. I called customer care 3 times abd they say the same thing 'it was not updated but we have updated it now'. Npw even Vodafone is calling me saying i haven't cleared my airtel bill.
This is very disappointing of a company like airtel.

My airtel no. [protected]

I have been debited by about rs. 120/- towards charges related to :
1. Video store
2. Video club
3 airtel nexgtv

I have received a message informing that if you don't send the stop message these services would be activated on my mobile.

I am shocked to know how you can forcibly deduct the chages even though i have never subscribed to the above services.

Please refund me all the money deducted for all the services which i am never interested.

Your immediate response in the above matter is solicited.

Regards,

K. Thyagaraju

I have put a roaming pack according to which the cost per minute should be 25paisa /min for the first 200 calls and then 35 paisa/min for the next calls onwards for a month.

Yet the tarif deducted is more than that.The most irritating thing is i am not able to talk to the customer care representative as there is no easy way to do that. The number is 121 and all i am greeted with is a automated voice which doesn't solve the problem.

mohd abdul azeem i am your costumer sense eight years my mobile num is [protected] my last march bill is 2938 rs .and italk to your customers care to adjustment my bill. Your customers care lady say sir you pay 2500 to activate your sim.and this april bill is 380. those adjustment bill and my this month bill 980.
I request is to cut those extra
payment

I have been using Airtel Broadband connection since few years. Currently I shifted to Ahmedabad. I have a 56 GB plan. I have beed continuously checking my data usage, it hardly crosses 25 GB but Airtel tells me I have used 100% data. I have all the evidence of my usage, I use only 2 devices which keeps all track on the usage. Please explain this irregularity.

I had a TATA DOCOMO gsm number.when I called to a airtel number I heard a jingle like that port in to airtel from others service operator.you will get full talktime, low cost 3g packs and 10p (onnet) calling tarrief.but after port in I noticed by CSA of airtel that there are such pack dosen't exits of 10p(onnet) calling tarrief.
My question is why the jingle is ringing?
And why customer not getting the facility they have heard?

Complaint no details:
66762998, 66990096

We are going through a frustrating and harrowing experience with Airtel customer care and saddened by the apathy and negligence shown by them..

I lodged a complaint on Apr 16, 2016 about faulty modem and lack of internet connection. Modem had to be re-started multiple times to boot it up after power failure every time. After that it used to work. Immediately after filing of my complaint, the internet connection stopped working completely and in spite of providing the case history, it was classified as ADSL outage. Since 16th, I have called them almost everyday 3 to 4 times and every time I used to get a standard reply of distribution point problem which had to be rectified. On my insistence they promised to send a technician at home to fix it. On Apr 22, they decided to close the complaint with a slew of lies - claiming that they spoke to us on 21st and we confirmed it working and they sent a SMS. Neither is true.

When I spoke to them today, they refused to reopen the old complaint and created a new complaint. However, for the first time the BPO person at the call center was willing to record the complaint as reported by me.

Today I spoke to one of their technicians over phone in the morning who promised to come over and check within one hour. I called him after he did turn up for the next two hours. He again gave some excuse and then stopped responding to my calls.

Very soon I will be left with no other alternative but to change the operator.

Sir,
we have used 4 no. of airtel
[protected], [protected], [protected], [protected] but some problem in con. no. we have only used one no. [protected] and paid all bill of this no. by cheque no. "057664"Dt. 12.12.2016 o[censored]nion Bank of india but you have send letter of pending payment so we are requesting you to please clear our pending amount and send me confirmation letter.

Thanks & Regards,
Sanjay Communications,
E mail ID : sales.[protected]@gmail.com
Con. No.[protected], [protected]

I requested for reconnection of airtel broadband services on the 12th that was 11 days ago. I handed to them all the details required.

I was assured broadband service on the 15th which is 8 days ago.

I have been calling/mailing them everyday to check status. In total i have sent 9 mails to check status. Today I called to check on status, I was told I will have to wait for 5 more days.

Dear Sir, We are a company called Alliance Square and My name is Raghavan, we are at residency road, Bangalore. From December 2015 we are facing network issues. while calling or receiving we have informed airtel severals times, their executives come and go and when ever i call their customer care they just say that we have noted down your complaint will solve in three or four days. But to no avail as recently as 21st april I lodge a complaint to their nodal officer who said the issue will be resolved. Please help us. We pay service tax to them for such a pathetic service they provide.

Dear Sir,


My name is Anuj Aneja. I got my document verified for new broadband connection and i got the message saying ur connection will be installed within 3 days. Three days are already over i haven't heard from anyone yet. I called the customer care they said connection cant be installled due to feasbility issue. Now, my question is first my you double check before making any promises. And for your kind information my neighbour house no. 111 is having a broadband connection. Why cant i my address is H.No. 112/18 Friends Coloney, near sec 15 part 1, Gurgaon.

Regards,

Anuj Aneja
[protected]

I want to drag your attention towards the issue I'm facing as an airtel customer. so here is my story...

I wanted to get a broadband connection, so I checked-in airtel.in and paid rs1000 for installation charges. Airtel executive called the next day and said that we received your payment let us know when can we setup at your place. Later, I got broadband setup nicely and received the first month bill with installation charges of rs 1000 again. This can happen by mistake so I intimated airtel but they are unable to resolve the issue yet.

Issue 1) Airtel don't have any record of the payment I've made... thats pity. How do airtel know I need the broadband, I never called them for this but made payment at first.
Issue 2) They haven't excepted the bill copy I've sent via email to them as the confirmation.
Issue 3) They are so dumb that even after to explaining this issue several times to n # of executives, they still don't understand... poor pals. I'm in the limbo


user id: [protected]_dsl
relationship no: [protected]
bill no:[protected]

This is with reference to land line number 40027616,

Last time, few month back when I called up airtel to change my static ip charges to monthly they told that since your are currently subscribe to annual plan, right now its not possible and can be changed only when its end,

Yesterday again when I called they are saying that the pack is already renewed I have to pay 5000 for the same whereas normally airtel is charged 99*12=1188 approx for static ip, this is clear cheating and Airtel is just looting their customers by this hidden charges,

When I asked them when normally charges are 1200 approx than why I’m charged 5000, they gave all absurd answers and was ready to give 500 discount also, which I’m not ready acceptable.

I have mailed airtel the same, and its more than 24hrs i have not received any reply from their end.

Charges should be uniform and as per market, last year also i paid more charges due to the same reason, this time if i dnt get a satisfactory reason will switch to some other service provider who dont cheat their customer and charges uniform

This is to inform you that Airtel are generate bill against 4G number [protected] in favor of me but Airtel Sales person Mr. Ajay Shaw are not hand over the SIM to me, there for I have not used the SIM.
Airtel are call & SMS me for make the payment, But why should I pay the bill.
I'm inform / complain to Airtel customer care many time by mail & phone but Tthey are not take any action against my billing problem.

I have airtel broadband connection from the past 6 years in (Chennai bangalore chennai). My landline number is[protected].My account number is [protected].

I want to disconnect my airtel landline / broadband connection with immediate effect.

My request #: 66994622, 66964546, 66954222

I take this decision, due to poor service, worst response and careless action from your team i am writing this mail with extreme frustration.
It’s my humble request to your team; please don’t repeat these mistakes to any other customers.

From last saturday 16, april 2016 my landline / broadband connection were not working, from the time i noticed this disconnection i begin to start chasing your airtel customer representative. I requested and even started prayerful to restore my services immediately.

During my conversation, my key note message on all my conversation is:
I am using airtel for my professional purpose.
Due this disconnection, i forced to stay back in office for more than 12 hours.
I couldn’t spend time with my family and my office backlogs got increased.
But none of your airtel customer representative bothered listened to my conversations for these seven days and even now.

Note: i used to call airtel customer service thrice in a day to know the outage status of my landline number / broadband[protected].

I always used to get an unchanged response for these consecutive seven days:
“issue will get fixed by tomorrow 7 pm ist.”

To appreciate on airtel, your system not failed to generate my landline number / broadband bill in spite of this outage without any deferral.

After a long thought now i decided to switch over my broadband service provider.

Please process my settlement bill immediately.

Kindly consider my deposit and waiver for these outage period ( 7 days)
I believe you won’t trickster this time again. If so, then i need to take decision of disconnecting my postpaid mobiles, digital tv as well.

I Puja Mukherjee, sister of amit Roy. I made a payment of 2200 in a number [protected] instead of my postpaid number [protected] for my brother.Please refund my money as I have made the payment through debit card. Please refund the money to my bank account

I recharged my no [protected] with 129rs on 03/04/16 .air tel sent SMS 400 local / STD minutes validity 28 days .but they given me only 16 days validity. I lost my 100 minute on 19/04/16. I want my 100 minute back.or suggest me for legal course of action.I m planning for consumer Court.what should I do.i have made complain to 121 two times but they done nothing.

I purchased a new 4g connection from Airtel and gave all relevant documents for the verification purpose. Although I have already been using an Airtel number on my same address; they have mentioned that my address verification is negative and hence my new connection request has been rejected.

The irony is, nobody called or messaged me from Airtel and I have been on this address for 8 yeas now.

Thanks

My no [protected] data plan rechrge no data balnce & no sms main balnce amount nill sar airtal costmer care call no response my amount +no complent complent register airtal costemar sarvice man plees comlent airtal sarvice pravider