Airtel Complaints & Reviews

I had travelled abroad for 6 months from Sept 2105 to march 2106, when my sim no. ([protected]) has been sold/allotted to some one else, without notice. This has put me in lots of problems on my return to India now, and forced me to get a new SIM. As compensation, will you provide me with a new SIM CARD FREE and same previous plan ? Earlier I had gone abroad for 4 months, then this did not happen....

I am getting very annoying and disturbing call from this number [protected], [protected].
please short out the problem .
regards

I have submitted my bill on 22jan-15 against a/c no [protected], receipt no. [protected], ( jagdev singh chauhan).Bill payment mode in cash which is received by growmore-orbit ug-2, orbit mall ab road, indore.

Now after disconnection bill of my mobile generating every month and auto debited from my credit card of hdfc bank. When i have blocked payment from my credit card airtel send legal notice to me for attend (Lokadalat) on 26 march.

Please suggest what may i do???

I don't got INTERNET signals, i talk customer care but not solve, i met idpl Hyderabad air tel store but not solve my problem.
my network air tel postpaid

i done Sim replacement
i have INTERNET data
my mobile number [protected]

I have requested for postpaid to prepaid on 14th March 2016 in Airtel Store Sakchi, Jamshedpur, Jharkhand. Their first reaction was “aaj nai ho payega”. I explained my urgency that from the next day I won’t in home circle then they agreed to take my request. I submitted all my documents and while issuing micro sim they told go and get it from other store after the sim is activated. I had to again explain my situation. Then after 2 mins I don’t know from where they came out with micro sim. I was tortured for 3 hours in the same store for some or the other issue. I mean such a callous attitude was not expected from an Airtel store.
Coming to the main problem…..my post paid sim has been de activated since 15th evening and my pre paid number has not been activated till now. I have called 59059 for verification but they say your Airtel store has not yet uploaded the document. When I ask the same to the Airtel Store they say we have done everything from our side. From last 2 days they are playing the same game and I am a sufferer. Today when I called the guy Amish in the Airtel Store he said “itna facility phone pe nai milta hai……aana hai to aayiye nai to bhaad me jayiye”. I don’t know how Airtel recruit such people for front desk job…….It surely is hampering brand image of Airtel.
I don’t care about Airtel and its brand image the only thing I care about is My number is de active from 3 days….I am in an unknown city right now and nobody is able to contact me….neither I am able to contact them……I cannot make online money transactions because my registered number is inactive all because of Airtel and their staff.
I called 121 and asked for the Nodal officer’s number but they gave me some tele voiced number which ultimately never connects to nodal officer. I don’t know what problem they have to give direct number.
End of the story…..Airtel is useless…..nobody is helping in getting my number back…..I would have ported my number but for that also your number must be active. I am totally stuck.
Only help I can demand on this platform is please give phone number of Nodal officer Bihar and Jharkhand or number or Bharti Mittal. I have no problem talking to him directly. He also should know the ground reality.
My unfortunate airtel number is [protected]
My fortunate alternate number is [protected]

i wish to know the exact call cost per minute to call Africa (Kenya), i called on 11th march 2016, time 1933 hrs i used 1minute 25 seconds and i was charged Rs 50, instead of RS 24.
I am experiencing the same problem with the local calls also i need clarification on this. i called customer care but no one seemed to give satisfactory answer to me.
my mobile [protected],
kindly i need your intervention know.

Our numbers[protected] / 40067664, we are 5 years old customer with broadband, we are facing a problem related broadband frequently.
So, we are not ready to continued with broadband, but the landline number is popular in our customer and all advertisements. We required a plan with only incoming facility.
Reaching at company's customer care is very complicated, they can not suggest the plans, which we can afford.
We understand the company has no value for the old customers.

Follo all week service has been [protected]@rs35.0 for 7days. Txn id n[protected], 16mar16 12:03. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223.For more services, call 56789 or click http://56789.Airtel.In

Follo all week service has been deactivated on your airtel mobile.Thanks for using the service.For more services, call 56789 or click http://56789.Airtel.In
Sir/madam
Who asked to activate to deduct rs.35/-follo all week service and has been deactivated immediately on myairtel mobile number [protected] without crediting the deducted amount.
This has became an habit for airtel customercare centre personel.Kindly refund my deducted amount immediately and stop such type of activities infuture by it's staff and not to fool public
Sir/madam

Yesterday, all of a sudden my account balance came to 0.0 ( i am using shared internet and we have around 90mb of 3g data left / nearly 1.1 gb of 4g data) i thought data might got over and hence it has taken from main account. Then later on when we checked we were having 90 mb of data ( in chennai 4g wont connect in most of the places - only 3g and so that 4g data is waste -unable to carry over ) morning i called cc and they told they mistakenly taken the amount from my account and they will credit in 4 hrs as per the request( ???).
Then they asked me to dial 1925 - and ask to deactivate the mobile data from using the main balance when own/shared data is not available .( it wont deduct from main account ) and i asked whether i can use the 2g data which is unlimited. One guy (Senior guy ???) venkatesh told yes you can use that, and by deactivating, ur main balance wont get affected. After some time, i cant even able to connect to 2g. When checked we have 90mb of data ( night and morning we were using wifi at home ). Again i called cc and this time one lady came and she told that we cant share th 2g data and 90mb is reserved that cant be used and u can share 4g( but no 4g signal to share ) since i deactivated that mobile- data -from -main-balance thing, u cant able to connect to net. What a bull is this ? Directly they are cheating us and we are not able to do anything. Not sure what we can do now. Writing this with all frustrated and angry to the core.

Submitting a complaint in consumer complaint forum hoping some action will be taken on this. Previously one month is 30 days and now it is 28 and for some pack it is 25 days .

Jaihind and indians ( feeling so bad )

I am resident of adda colony vivekanand nagar asansol of pin 713302 past few days no mobile phone tower seen in my home plz help

We are cancer patients admitting in cancer ward and lodges near the cancer hospital. Among us Airtel sim card is the most common used but poor radio signal is our problems. The nearest Airtel tower is erecting at RIPANS, Zemabawk Aizawl. which is 50 meter away from our hospital. Even there is no long gap between us, but still we don't get good signal especially 3g, 2g and all. We learn that, all Airtel Signal Dics/pole/antenna are not directed cancer Hospital rather moved away from cancer hospital.
So if honourable Airtel Company add a single antenna or whatever device to rectify the poor signal. It would be very grateful to us.
We are Cancer Patients&relative&staffs of Mizoram State Cancer Hospital. Zemabawk, Aizawl, Mizoram - 796014

Worst service I have ever seen in my life. have taken a postpaid connection([protected]) 25 days before still connection is not activated. I have so important work of my new connection but these people are so irresponsible and lazy for their work.

On 16.03.2016 airtel deducted around 530 MB + Rs. 68 balance from my mobile in a span of 10 mins while i was on a call on whatsapp. Several times i tried calling airtel consumer no. but they have not at all connected to the consumer center. After trying a lot at last they connected but the CCR was so rash that she is not able to explain why the balance and data got deducted. in turn she just disconnected the call adding to the arrogance how CCR responds to consumer complaints. i request airtel to look into the matter and credit back my data balance and main balance immediately failing which i need to port my number to a different netwrok.

I have moved from new perungalathur (Chennai 600063) to new perungalathur. My family is using 4 airtel mobile and the network signal is very zero. Not even speak single call properly inside my apartment.

Don't able to make call
Don't able to use internet completely

Pls resolve this as soon as possible

Dear Team,

Yesterday I recharged my mobile ([protected]) for Rs.300/-. The Txn ID[protected].But my mobile is not recharged.Kindly do the needful.

Dear Customer,
Thank you for banking with ICICI Bank.
You have made an online payment of INR 300.0 with Transaction ID [protected] towards payee CITRUS PAYMENT SOLUTIONS from your Account XXXXXXXX3705 on Mar, 16, 2016 at 07:48 .


Regards,
V.Arun Babu

My airtel prepaid phone no. +91-[protected].I paid a sum of rs.998 for international roaming facility in usa. But it has not yet been activated inspite of my seeral attempts. Either the phone should be activated for international roaming immediately or the amount paid by me should be refunded to me.

Kathiresan lakshmanan

I made payment to airtel for number "[protected]" using Paytm. I made a mistake in entering the std code. Paytm has confirmed making payment to airtel and airtel is in complete denial. On top of it, airtel is serving me threat over email.

I am praveen from chennai, i am using airtel datacard for more than 1 year, card no.[protected].
I had called customer care for cancelling datacard, because it is consuming lots of data automatically . From airtel they had taken the request for cancelling ( order no.[protected] on 14th march ). But nobody from airtel side had called me. On 16th i had called airtel and tolled them about the request status, but they put me hold for more than 10 mins and call had been dropped down. I had called 3 times for this issue but poor response from airtel side, they even cant able hear the clear details from my side. I need immediate response from airtel side about issue...

My airtel dth not working. I complaint last week. My complaint no is 50155875. My customer id is [protected]. But till not resolved my problems. I called customer care daily. He not response properly. It is very very worst services.

Airtel brags they have 4g network any part of india. I have taken airtel postpaid 4g datacard i dont have signal in heart of bangalore(Vijayanagar).
So i asked for conversion of to prepaid in december for that they made me go around the airtel stores which did not happened. So got frustrated and asked cancellation again in december they said they lower postpaid bill amount and send an engineer to my home and will check the signal issue but no one came so i asked them to cancel for two three times they wont respond and asking me to pay the bill for jan and feb.
They brag they have signal every where and now if i ask for cancellation they keep on calling and confuse the customer and make the bill to extend for another 2 to 3 months.

I am attaching the mails:
[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 04/12/2015 06:24:35 pm
Subject: convert my postpaid airtel 4g dongle to prepaid dongle

Hi,

I have postpaid 4g dongle ([protected]). I went to koramangala(80ft road)
Bangalore customercare to convert my dongle to prepaid.

I was informed to cancel the postpaid connection and get a new prepaid dongle.
To that they asked to send you mail.

Mydetails:

Vamsi krishna edapa
Dongle no: [protected]

Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your request to stop the service on the airtel dongle number [protected].

I have registered the cancellation request with the reference number sr66602904. The same will be closed by 05:30 pm on 15/12/2015.

Kindly note that you will receive a call for the same within 24 hours from our team.

Request you to note that, the monthly rental would cease from the date the deactivation request is raised (I.E.) 07/12/2015.

However, the charges will be applicable as per the usage from the start of your current bill cycle beginning on 26/11/2015 till the date of cancellation. The same would reflect in your next bill, which is due for generation on 27/12/2015. Rental and discount applicable will be calculated on prorate basis. It is important to note here that the data pack discount will not be applicable on the date of deactivation. You will be charged at the rate of 3paise/10kb in case data usage is seen on your account till the disconnection date.

Any deposit on the account will automatically be adjusted towards the outstanding amount on your account.

The balance amount (> rs. 25) will be refunded through a cheque within 30 working days from the date of cancellation.

We hope to have you as our valued customer again.


Best regards
Bipin
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 05/12/2015 11:50:53 am
Subject: re: convert my postpaid airtel 4g dongle to prepaid dongle

Please cancel my 4g connection anyhow it is worst in my area vijayanagar
Bangalore/


Thanks
Vamsi
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your email requesting for disconnection of services of your airtel dongle number [protected].

I have gone through your records and found that your complaint is already registered and the reference number is sr67501863. Our team is working on the same and you will receive an update by 05/02/2016.

In case you wish to pay prior to your bill generation date, you may make an advance payment basis your current usage amount. To know your current usage/due amount, dial *121# (Tollfree) from your airtel mobile.

If security deposit is available in your account, it will automatically be adjusted towards the due amount in your account. The balance amount (> rs. 25) will be refunded through a cheque within 30 working days from the date of cancellation.

We hope to have you as our valued customer again.


Best regards
Akbar ali
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 28/01/2016 04:56:47 pm
Subject: re: [|bal|ref25271720|] convert my postpaid airtel 4g dongle to prepaid dongle

Did you by any chance read the loop mails are not i submitted the request on
Dec 9th 2015. But still i am getting bills.

On thu, jan 28, 2016 at 2:11 pm, wrote:
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your email requesting for disconnection of services of
Your airtel dongle number [protected].

I have registered your request with reference number sr67501863. The same will
Be closed by 03:00 pm on 05/02/2016.

Monthly rental on your mobile would cease with effect from today, that is from
The date deactivation request is raised 28/01/2016.

Further, the call charges will be applicable as per the usage from the start of
Your current bill cycle beginning on 27/01/2016 till the date of cancellation.
The same would reflect in your next bill, which is due for generation on
26/02/2016. Rental and discount applicable will be calculated on prorate basis.
It is important to note here that the data pack discount will not be applicable
On the date of deactivation.

In case you wish to pay prior to your bill generation date, you may make an
Advance payment basis your current usage amount. To know your current usage/due
Amount, dial *121# (Tollfree) from your airtel mobile.

If security deposit is available in your account, it will automatically be
Adjusted towards the due amount in your account. The balance amount (> rs. 25)
Will be refunded through a cheque within 30 working days from the date of
Cancellation.

We hope to have you as our valued customer again.


Best regards
Karpana e
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate
Authority details."


[protected]original message[protected]
From: [protected]@gmail.com
To: [protected]@in.Airtel.com
Cc:
Sent: 28/01/2016 01:08:58 pm
Subject: re: [|bal|ref23372983|] convert my postpaid airtel 4g dongle to
Prepaid dongle

Hi,

I requested to cancel and why i am still getting the bill for my dongle
[protected]. This was done in december i paid the balance rs36 in that bill
Cycle. Why did i get bill again now.
Please can cel the account

On wed, dec 9, 2015 at 5:13 pm, wrote:
Dear edapa vamsi krishna,

Greetings from airtel!

This is in reference to your request to stop the service on the airtel dongle
Number [protected].

I have registered the cancellation request with the reference number
Sr66637545. The same will be closed by 06:00 pm on 17/12/2015.

Kindly note that you will receive a call for the same within 24 hours from our
Team.

Request you to note that, the monthly rental would cease from the date the
Deactivation request is raised (I.E.) 09/12/2015.

However, the charges will be applicable as per the usage from the start of your
Current bill cycle beginning on 26/11/2015 till the date of cancellation. The
Same would reflect in your next bill, which is due for generation on
27/12/2015. Rental and discount applicable will be calculated on prorate basis.
It is important to note here that the data pack discount will not be applicable
On the date of deactivation. You will be charged at the rate of 3paise/10kb in
Case data usage is seen on your account till the disconnection date.

Any deposit on the account will automati