Airtel Complaints & Reviews

Connecttion speeds have been pathetic for my Airtel 4G Postpaid no.[protected] for the last 4+ months. Download speeds of 0.48mbps and Upload speed of 0.02mbps would be unaceptable even to a 2G user. Several calls, complaints, escalations have all gone unattended. Airtel support simply closes complaints on a whim. One complaint was closed citing they have checked the area gets 20mbps so all is well! No one has bothered to come and even check for the problem with my no. despite several requests.
The company seems to be having no qualms with non-delivery of service but the bills & payment reminders are as prompt as can get.

Most unprofessional and pathetic service to a long-standing customer. What a shame, Airtel! If Airtel does not resolve this issue, would be disconnecting the number and also advice all not to go for Airtel 4G (2G at 4G rates).

I was told i would get a lifetime discount of 299 on airtel postpaid and now they are like we don't have any info on that. They're big cheaters and the network coveraqe low. iDon't know how that girl gets coverage in hiomalaya when i'm not getting any 3G signal in my house itself and not able to hear any voices while on 3G network

and the my family i had submitted for got rejected the reason was wrong address. while i gave 4 numbers and two of them got verified two was rejected because of wrong address i don't know how that is possible as the number verified was mine and my father while my brother and mother number got rejected. and we stay in under the same roof.

and they told there emplyee visited for the verifacation when i submited my application second time but as far i know they never came to my house itself .

My airtel no.is [protected].
But this sin is not working in laptop. I request & again request in airtel consumer help line no.121.But they not solving my request. This no.is already working in android mobile.
Please help me.
Mukesh

I had very bad experience in Airtel prepaid .
I activated Auto renewal pack of 2G In nov and deactivated in the same month But every month the amount of rs 175 is being detected from my account
.Every month after call customer care they refunded me .
But they are unable to deactivate the auto renewal pack from last there months. But this month they have not refunded

My Airtel no: [protected]
Mail ID: [protected]@gmail.com

This is to inform that 15 days ago 3 person came as salesman of airtel and he agreed to give me a postpaid business plan to me and my brother according to which i will be getting 1500 minutes free at cost of 399 with service tax 50 rs that is total 450 rs per person now he is not fulfilling his commitment he says he will give 1000 minutes free at cost of 450 now he is not lifting my call we had already given chq for that and the same has been cleared the sales man number is [protected]

Dear team,

I have my airtel no [protected] since 15 years & the network in not coming even i have put balence before i leave india so please fix the problem and special request for my no will not closed or nor will provide to anyone. Right now i am saudi arabia & my cntact no is [protected].

Regards
Syed Aashir

I am using Airtel DTH . On 16/3/2016 the Set Top Box did not respond. Called up the Customer "Care" (CC)after waiting for a Executive for about 20 mts, was informed that Rs.150 visit charges was to be paid to technician to inspect. Agreed to that. Complaint No. was sent by SMS. After a few minutes, another SMS arrived that the complaint was solved. Perplexed i again called CC and registered another complaint again waiting for 25 minutes to speak to an executive. The technician did not come. I got a message that my phone was unreachable and i should call a number. I repeatedly called the number and was made to hear a very good song which was installed as Caller Tune. Each time no one responded. Fed up after calling for the 30th time, i wrote an email to CC. No response... Sent another email tell them i shall discontinue. NO ONE AT AIRTEL CARES !!!
TILL DATE NO RESOLUTION TO MY PROBLEM.
PS: I am also using Airtel 4G but get 2G Speeds after initial 15 minutes. But that is a different story.

Very poor strategy from Airtel – it's very unfortunate to see that we're not getting any offers/coupons for Airtel from any of the e-wallets. I've been seeing the “monopolic” behaviour of Airtel and Airtel just helped in breaching the threshold. I am planning to move my number away from Airtel through MNP. Soon. Airtel – if you're seeing or paying any attention to the customers' voices, you better learn the lesson at least now before it's too late for your business go down the drain completely.

I have changed by package after calling Airtel Dish Executive.
On their information after giving miss call to a particular number i have received msg stating that if Recharges for Rs. 759/- approx is made then payment for 3 months is done.

While after making the recharge for Rs. 759/- approx no confirmation msg was received . So in order to confirm the same i have again called them to give the status and they said that same will be given in 48 Hours.


While after one month they are saying that there on such scheme valid to my account.
Simply wasted my whole time of calling them
if the scheme was not valid they would have told me same at the first please only.

Please revert .
I request customer form to take adverse action on such practise. Wasting tonn of time.

I recharged a wrong number of Airtel [protected] and this is a mistake. Plz refund my money in my mobikwik wallet . My mobikwik account is [protected]@gmail.com

I have recharged my mobile number with Rs.263 4G internet plan on 19/3/2016 08:28 PM through Paytm. After message confirmation for my recharge, I started using 4G internet from my phone(Redmi 2 prime - in LTE network mode).

After using for about 1 hour, I wasn't able to connect to internet. On checking my balance I was shocked to see that it reduced to Rs. 0.00. I was having Rs.124 in my main balance. In this situation, I can't even call to customer support to inquire the problem. On reaching home, I called the customer care number from another airtel number and I asked the reason for deduction from my main balance even though I had 1GB 4G internet data available. Their reply was even more shocking to me. They said that the 1GB data is only for 4G network and if the network switches from 4G to 3G or 2G charges will be deducted from main balance. If they don't have proper 4G network bandwidth whether it is my fault to opt for higher end services. If you claim that you provide 4G services then you should have the coverage everywhere. I felt cheated on that day and I was mentally disturbed by their worst services. The customer care executive attending the call was so rude that even opted me to do Portability and change to some other network.

I am posting my experience here so that a strict action is taken on Airtel for faking people in the name of 4G. I hope no one should be cheated like this hereafter.

Here is my complaint reference number: CBDMO[protected]

Subject: Complaint regarding wifi dongle no. [protected]
On 16/03/2016 due to bad service & not provided as per agreed plan, hence, I personally visited in your Airtel shop at- castlemill, Thane & furnished all the documents for cancellation alongwith photographs & cancelled the service & at that time reference no. given to me i.e. 68365160 & told me that, the said service will be cancelled within 48 hours, but the said service not yet closed. on 18/03/2016 one person call from your department & ask about continuation of the said plan & also given assurance to provide the 10GB of 4G & thereafter 3G unlimited & also offer to 30% discount on the bill but I never agreed for the same & told him to terminate the service On 21/03/2016, I learned from the your castle mill Airtel Department, when i went to ask about the service not yet terminated they said as per your request now my plan is changed & they also refuse to take any complaint in respect of the said high handed act of your employee who changed the plan without my consent & given your email I. D. to approach to my grivience. From this kind of harassment & negligence, i am suffering lot which will not compensate in terms of money & if you will not cancel or terminate the service then i am not going to pay any bill in future . please take serious note of this.
In these facts & circumstances, I hope will take necessary action against the said of your employee & also terminate the service in the interest of justice.

On 25 Febuary 2016 had called Airtel and complained against Textguru (textguru.in) making several promotional calls on my number.

In response, the Airtel Nodal department had written to the company that they are not TRAI registered and have defaulted and so will be closing all their numbers and services given to them by Airtel (please see copy of letter in attachment)

Even after one month passed, their services are still continuing. You can see proof of the same at the website of defaulter company, textguru.in

On writing to applellate department, one Ms. Nalini replied and they refused to act on this.

It is highly likely that there is a setting between the defaulter company, textguru.in and DND departement of Airtel/Appellate department of Airtel.

Dates of incident: 23 Dec 2015 and 22 Mar 2016
On both these days I did a recharge of 2G data for 1 day validity on my mobile number and did not receive the promised benefits.
When I contacted the customer care, on 23 Dec 2015, they said no recharge was done and they can't provide any assistance.
When I contacted them for the next faulty transaction, on 22 Mar 2016, they said there are two ways to pay for this transaction, if it is done by deducting the main balance then only will I get the promised benefits or else some random benefits which is not even mentioned anywhere, not even on the payment page, therefore, no assistance and no refund too.

I have attached the screenshots of recharge selection page and payment page.

I use Airtel Digital TV service. I want to change my package and I want to know my package details and new package details. I called the consumer service number several times. I waited for 10 mins or more but in the end no one receives call at the other end. I have send mail through company website 5times. and its been 6days still there is no response. I have the android app of My Airtel. I have tried to contact through that still no one replys. every day Rs. 12-15 are deducted from my airtel account if I dont update my account. This is worst experience.

I am dalip kumar. My airtel broadband number is [protected] and airtel account no. Is [protected]. I request the new broadband connection but your executive is not possible to give the connection. I was lots of time tried to call but not possible to give connection. Please refund my amount as soon as possible.

I am a user of Airtel from last 8 year and my number is [protected](pre paid M.P)
I am a regular user of this number on 20 january 2016 my number is switch off
by company.

i was in Mumbai that time so i went to Mumbai airtel office but they are unable to give me a solution of it because that's a M.P number.

then on 20 march i come to Bhopal and went to airtel office T.T nagar office they told me my number is deleted and can not be access again

the Manager of the office is very very rude
I am very very dissatisfied with this

Kindly give me solution of this and provide me that number again

I am mentally very harass with this
kindly help me in this

I am an customer of AIRTEL Digital TV, for past 4 years, I had opted for a la cart package initally, since now i wanted to change from A la Cart to South India Mega pack, I had send may request and phoe calls to customer care requesting them to change the package, till today they haven't change the package. I feel that being a reputed company you'll should not have done these to the customer. Please look into the matter and do the need full at your earliest or I am going to publish it on all national media about your services.

Dear Sir/Madam
I am using Airtel connection since last 6 years and I am happy with your service .but in January 2016 I decided to portable my number into prepaid to postpaid so I searched the Airtel executive number on internet and found the number of Mr. Kamlesh([protected]) in Delhi circle.He told me that you have to pay 200 for prepaid to postpaid portability and additional 200 for advanced monthly rental as I have chosen the plan of 199.But the issue is that he told me he will recharge with 200 on my Airtel no [protected] but since last 2 months I called and messaged him a number of time but he is not responding. Please take action against him as he is playing with the company goodwill.I have all the proof as CCTV footage;call records and watsap messages.
Regards
Nandan
[protected]

Not taking any action about my complaint from 8 th march, 2016.
When I call to customer care they talk rudely with me.