I have been complaining on wrongfully overcharging my airtel connection since January 3rd 2016 when I had disconnected the Airtel 4G pack. Nothing has been done to rectify from their end despite giving clear details and multiple emails, they have been constantly ignoring the core issue.
Now they have disconnected the mobile number and my girl child who has the number for her safety and contact is now left exposed to having no means of contacting her family in case of emergency... all this because I refused to bow down to the unfair and wrongful charges levied by Airtel.
I shall appreciate if any lawyer can step forward and help me take this to the consumer court. I shall provide complete details of the calls and email exchange between me and Airtel on this.
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2016
Airtel Customer Care's response Dear Mr. Guha,
This is with reference to your post dated 6 March 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 07, 2016
Airtel Customer Care's response Dear Mr. Guha,
This is with reference to your post dated 7 March 2016.
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Mar 09, 2016
Updated by Arnab.GUha Update: Apart from the reply asking for contact details and issue detail by airtel presence, nothing has been done.
Everyone please be informed that this has NOT BEEN RESOLVED as yet. In fact, they have the audacity to send me the wrong and over charged bill again today, 9th March 2016
Mar 12, 2016
Updated by Arnab.GUha Update - Received a call on 10th March from a lady in the Airtel Social Media team... Read the irony of the call - Someone asked her to call an aggrieved customer namely me! The lady has no brief, no background and most of all no willingness or authority to resolve the issue at all...
Such a humongous waste of my and her time. On second thoughts no waste of her time as probably she needed to call just to tick one more task off her daily checklist before she swipes out for the day.
I am pretty serious... anyone who reads this post.. Please help with a good consumer court lawyer... Airtel needs to be taken to task for their employees' lackadaisical work approach.
A little help from the fractured consumer fraternity will help bring these fleecing pretentious business behemoths to terra firma.
Mar 15, 2016
Updated by Arnab.GUha Update -
The logic for contention on disputing the additional charges from my end are simple –
1. The #Airtel 4G plan very clearly mentions - 5Gb 4G/3G post which DATA STOPS - data stops is the key phrase:
a. By this it clearly means that there cannot be any data coming to my phone from #Airtel post consumption of 5Gb.
b. Which also substantiates the fact that the only payment due for internet is Rs.850+taxes for the package 5Gb data
2. On exhaustion of the package data of 5Gb, on 3rd January, I had called 121 for disconnection of the package and received confirmation for the same which means no data can be received or consumed after the disconnection confirmation. Therefore, the question of additional charge does not exist. The gentleman, Manish Paatni, from Airtel, on 10th March 2016, was extremely rude when I asked him to respond based on these rationales leaving me no option but to present the experiences faced and being faced from #Airtel to the public domain.
At present even incoming is blocked by Airtel. Anyone reading this, please please help me with a good consumer protection lawyer to take this up in the consumer court as well as help spread this on all social media platforms both domestic and international.
Anyone who is a parent to a girl child will understand my battle and come out in support.
Verified Support
Mar 16, 2016
Airtel Customer Care's response Dear Mr. Guha,
This is with reference to your post dated 7 March 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information please feel free to write to us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtel presence (airtel Customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://www.twitter.com/airtel_presence
Facebook - http://www.facebook.com/bhartiairtelltd
Mar 16, 2016
Updated by Arnab.GUha @Akanksha and all the readers... please read my update on 15th March 2016. One Airtel representative - Manish Paatni called, was rude, did not bother to understand the rationale I presented and ended the call by saying that if I don't pay up (as per Airtel's unjust charges at their whims and fancies) then there is nothing he can do.
[Sun 13/03/2016 15:10
Dear Mr. Guha,
This is with reference to your communication dated 6th March 2016 wherein; you complained regarding charges levied for data usage in invoice dated 6th January 2016 for airtel number [protected].
As per your telephonic discussion with the undersigned dated 13th March 2016, this is to apprise you that, post receipt of your concern; we have checked our records and established that the charges levied for 3G usage are valid and correct as per the usage initiated and tariff plan opted i.e. “5GB 4G/3G Free @850”. ------" @Akanksha and all reader, please note how, Manish has conveniently skipped the all important part 'Post data stops' component which is the foundation of the entire billing issue". Skipping of this clause completely changes the scenario. I am sure all reading this would agree.
Therefore, we regret the infeasibility to provide any credit adjustment on the above-mentioned airtel number.
If you have any further queries/concerns, please contact us at airtel.[protected]@airtel.com.
Your's Sincerely,
Manish Paatni
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtel.[protected]@airtel.com ]
@airtel - please be clear that I am not here to haggle at a flea market (even though Airtel employees may be thinking that way about themselves and the company thereof). I am clearly here to assert and attain what is just and legally correct.
No respect for the customers !