Airtel Complaints & Reviews

Airtel sold me a 16Mbps Broadband onnection in November.
However, I was only getting a speed of 2 - 4Mbps maximum at any given point and constant disconnection in the link. My multiple complaints were auto-closed with "Hub Issue" and no resolution. On insisting for escalation, I was finally informed that there is no support in my area for 16Mbps speed and the maximum support is for 8Mbps.
Then why was I sold a 16Mbps plan? I have been paying a bill for 16Mbps since the last 5 months and escalation team has failed to address the issue inspite of several attempts to reach them.
I live in the urban area of Bangalore city and it is surprising that Airtel has no support for more than 8 Mbps there? This is unacceptable and Airtel's marketing for high speed seems fake.
I am now being forced to downgrade the speed to 8Mbps with no refund for the last 5 months inspite of being over-charged for a service I was never provided.
I need compensation for being cheated by Airtel, and am sure there are many more from my area who are being cheated too.
I need a refund of my money for the 5 months that I have paid Airtel and Airtel cheating me.

Date: 21/03/2016
Airtel Complaint # 65635498
Area: Koramangala Bangalore

I have been using Airtel since 2011. I have 4 Airtel Postpaid connections and 1 Landline+Broadband connection at home. Since last 2-3 months we have been facing intermittent issues in Broadband and also mobile signal disruptions. Either it is due to road being dug or rains. But recently an Airtel tower has been removed and we see frequent call drops and mobiles showing no Signal for minutes together. This is observed only at Kristal Olivine. Signal works fine at our work places. We have observed this with our neighbors and they have been facing issues as well. Please install a signal booster at our apartment or else we might be forced to get MNP done to other providers. I am sure there are other residents in my apartment and they are all using Airtel.

Last one week i getting the lots of calls from airtel company.Also some (mega, richa nisha)[protected] or [protected] they are call me and abuse me, also use rude language, mentally harassment with me. She is call on my all family members, same person use different- different name, also she is said me- "ki apke baski hai to complaint kar ke dikhao" what is this, who is she, she is call me behalf or airetl for postpaid bill and also she is know i am not a mohd. kashif..i am lady and i am already to her, but she is always doing me calls around 100-200 times back to back calls. i already complaint for the same in woman helpline number soon i am go to file case.

nikki

Hello,

I tried to activate smartbytes on 2016/03/15 (15th March, 2016) through Airtel's website as my data limit of 10 GB was nearing the limit. I tried to activate smartbytes multiple times as every time the transaction was erroring out.

In the evening I went to an Airtel relationship center and the Associate convinced me that my 4G plan is a very old plan and I should abandon the old SIM/plan and take a new connection which will be of same billing amount & data limit but it will not charge any amount for 2G data after my 10 GB data limit is reached. I signed up for the new plan and as per her advice. The next day on 16.03.2016 (16th March, 2016), I sent an email to [protected]@.in.airtel.com for cancellation of my old Airtel 4G LTE Data connection with Airtel number [protected] and Bill plan - 4g 999 CPE lock data plan(without voice & SMS) after my new SIM card for 4G Data got activated.

I received a call from an Airtel associate on 3.19.2016 regarding this and she informed me that my outstanding bill for this month is Rs. 5200 for smartbytes activation of 50 GB data + the usual billing cycle amount which will be generated on 20.03.2016 (20th March, 2016).

Here is the details and timeline of Smart bytes activation sent to me by Airtel associate.


Below are the details of smart byte activated from your end:

2016/03/15 16:57:43 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 14:46:21 Rs.600 SmartBye Pack, 5GB 4G Free, 10KB

2016/03/15 14:36:39 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:08:19 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:07:40 Rs.600 SmartByte Pack, 5GB 4G Free, 10KB

2016/03/15 12:57:45 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB


I have already sent email to [protected]@in.airtel.com and I have mentioned in the email that Airtel's server threw a certain error code again and again in every smart byte activation and showed a failed transaction in the website User Interface.

As an end user unless it shows the activation went through successfully, I have no way of knowing that the transaction went through.
Hence I kept trying for Smart bytes activation through their website using different web browser including Internet explorer, Firefox and Chrome browser, and all of them ended up with the same error code and showed me a failed transaction.

Airtel's website was not functioning as expected, hence this is not my fault. If I have used any data out of the smart bytes it activated, I am ready to pay for that data on a pro rated basis. This happened due to Airtel's website issue.
Airtel must take responsibility of it's technically inept website which did not work as expected and not wrongfully charge customers like this.

The bill has been generated but I have not received it yet. I will upload the bill here once I have access to it.

Thanks,
Gita Mullick

Team,
My name is Ayush Shukla ([protected]) and would just liked to bring to your notice that I have been treated by very poor service as the request of my change of address has not been catered to and it has been more than 15 working days for the same.
I duly filled the formed the form for the same at your airtel store at Noida Sector[protected] and the lady there was really not helpful. Please look into matter on urgent basis because I would really not like to terminate my connection with you guys.

Regards.
Ayush Shukla.

Since last 6 months approx. I have been contacting Airtel customer care centre to deactivate 1 auto renewed service on my no. but every time they keep fooling me by saying that service has been deactivated but after every 28 days it gets auto renewed. Please help me out this service has become a nightmare for me. I visited Airtel outlet also on 12 march 2016 and they assured me this service has been deactivated on my no. as per the previous calls made by me to airtel customer care but this service again got activated on my no. today. Please sugeest how to handle these stubborn Airtel people.

Our Set Top Box Airteldigital tv is not working since 18th March 2016. Made calls at toll free numbers 12150 nonone 's picking. Want to see my favorite serials Chakravartin Ashok samrat and Siya Ke Ram.

I have Airtel connection bearing phone number [protected] in my cell which I have lost ...So I would request you to kindly block my phone number as soon as possible and save me from it's misuse..

Getting missed calls from [protected] Pakistan.
I don't how they getting my number.
Please look it this matter.

Respected sir,
I am shaikh shakib my airtel number is [protected]. And airtel special have cheat me i have free my std pack of rupees 48. But they have deducted 139 rupees and free my std for 3 month which i dont want. Plz sir do some thing for this.

I have convert my lapu no. in 4g after a call from airtel.
After convert it I can not done easy recharge and can not change my lapu mpin.
I can recharge only with*122*mobile no.#
Plz help to resolve it.

Hi,

I have been using Airtel for more than 5 years. Recently, I am seeing issues with Airtel where calls are getting disconnected in the middle for ~5 seconds and getting connected again. This is irritating and I am not able to talk with anyone.

I saw some posts and they were telling to use GSM mode forcefully to solve the issue. But, that did not help me much (I use LG G3). There are many android in my area who are also facing the same issue with other devices(Samsung Duos). If it is not solved within 2 days, there is no other solution other than switching to some other providers.

These people do not provide what they promise on call.. They hav mislead me. They promised a package of 450 with 14hrs free calling and 2gb data for a month with 50rs discount on the bill from cancellation team. They hav not given me this and had stopped my data few mins aftet the call ended.. When i called back i was informed to wait for 24hrs n den was told that my data plan was not added and data plan for 2gb will alone cost 450rs which means tge cancellation advisor lied to me n mislead me.. I had asked for a call frm cancellation this has not been done bt charged me 2.5k on the bill which is incorrect.. I do not owe this money.. This service has been horrible frim a long time and they do not call back as promised and say that they do not have cancellation team over the phone service and they will call back which never happens

[protected] and [protected] sales team has approached and they have converted number to different plan after porting and now not ready to change

Airtel is fraud and they do not fulfil any of their commitments

I repeat stay away from this company

Not sure how do i rollback to my previous network
[protected]

I have taken six months pack of rs. 2400 and after 2 months they say your balance is rs.-2 and to recharge again.
Airtel stopped the services without any prior intimation and every month they disrupt services and some how collect for charges.
Please dont get attracted with airtel offers as they attract with offers and collect double of it later.
If you choose airtel you will suffer the way im suffering now without tv since last 24 hours after contacting customer care 6 times and even after paying good amount.
First of all contacting customer care is a hell and that they dont know what they speak.It is surprising to know, airtel being iso organisation, they dont even register the complaint as they have to account for it during iso audit.
Doing recharge will not be in our hands and they cut amount even if its a day late and reduce the validity days and amount of recharge.
Think of before going to airtel dish tv.

I requested for "H32CUG150" plan at the time of converting my prepaid number ([protected]) to postpaid number. Airtel team activated the plan "MyPlan349". Now they are not changing the plan back to "H32 CUG150" because of their system restriction. I need to pay extra monthly bill because of Airtel mistake.
I also took this matter with appellate airtel team but they are not taking action against their mistake rather asking me to stick with myplan.


My contact number is [protected]. Name is Himanshu Shivnani. Please contact me on this number for further communication

Dear Team,
Please note my address i am staying at the below said address i am facing mobile signal issue with Airtel please arrange to resolve the same on urgent basis.

Vishal Pardeshi
Vasathi Anandi apartments,
Sr No 4/A & 4/AA, Near Hanuman temple,
E Block flat no 211.
Peerancheruvu Village, Rajendra Nagar Mandal,
RR District, Hyderabad, Telangana 500091

Today 19-march-2016, i had a shock look at the messege i had recieved ... I had 50-55 rs balance in my cell phone . Then i tried to get the proper reason about the same.. But there is no satisfaction towards the customer care of airtel. Airtel is my favourite company and i always prefer all to opt this company.. But it is not good..Coz i dont know the reason of deduction.

Hi
I lost my phone yesterday in the morning. And m unable to block the airtel sim (number [protected]) i had in that phone. The number is of Dehradun, Uttarakhand and I m currently in Mumbai, Maharashtra. Mumbai customer service is providing a number which is [protected] to get assistance from but no call is going on this number.Please help. Would really appreciate.
Thanks

At my location i am not able to get proper network connection internet frequency is low as per cc has said me ... i have raised complaint against this thing so many times but what they do is send me the reference no . and after some days they will call me and say that this issue is solved and we are closing from our end !!! they didnt even ask me??