Airtel Complaints & Reviews

I joined Airtel Postpaid on 14th mar 2016, i called them for verification(it is the process that airtel follow). The guy was not listening at all, he updated wrong email id on my profile. I clearly told him the email id. Which is owned by somebody else and all my details are sent to him. Who is responsible for this.

Today morning I did 3G recharge of Rs 202 on my number [protected] through paytm (payment deducted from my bank a/c) however incorrectly specified number as [protected]. Please check and reverse the 3G recharge done on incorrect number.

They have charged the amount without any confirmation or any warning or kind of notice... which is disgusting.. i am a student from a low background. So that amount matters a lot for me... and also i dont have such mobile to "enjoy" that service. Still they have charged.

[protected] is giving frequent calls and make vulgar comments. It seems to be a TamilNadu based Airtel number.

I had called Airtel customer care for change my postpaid plan to unlimited Local+ STD calling with a faith on the company Mr. Ashish has pick the phone and offered me that 1499/- monthly rental plan is best for me i have got unlimited local+STD calling in this plan but later-on i came to know that then i call again customer care to to aware all this issue and convert my plan in 1999/- they simply said that its not possible to change twice in month.

But here when I tried to change for my Bill plan company has simply rejected my request by saying that its not possible you have to bear all.

I want to know from the company that what does not possible means. I called customer care due to this reason.

But now I think that this companies are cheating consumers in India and looting us.

I want to take strict action against this company.

Please contact me.
Mitesh singh
contact-[protected]

I hv lost my Phone in yesterday evening at 7 :30 pm n SIM also my no. Is [protected] with name of deepika it's a Delhi no.

I up grade sim 2g to 4G on 16/03.offer 1gb 4G data free for one month. I call customer care.5 time in 18/03 .Told me that 1 GB 2g yea 3g 1gb data recharge, after recharge. U got offer 1gb 4G data free for one month.but till date offer no added.

I recharge on airtel money app
they given best offers on my number
I chose talktime on 67 but they give 100 mb data balance
when I called customer support he saying that is my fault not app
now what I do
I have screen shot img on best offers

Dear sir

i have order one dth connection by online, but nobody response to me .Someone call(customer care) me tell him we will tell that area manager connection will soon, but nobody cal him .I had ordered date 08/03/2016 and id no [protected]. Air tel brand name is good but service is poor.

Regards
raghu
[protected]

Airtel sold me a 16Mbps Broadband onnection in November.
However, I was only getting a speed of 2 - 4Mbps maximum at any given point and constant disconnection in the link. My multiple complaints were auto-closed with "Hub Issue" and no resolution. On insisting for escalation, I was finally informed that there is no support in my area for 16Mbps speed and the maximum support is for 8Mbps.
Then why was I sold a 16Mbps plan? I have been paying a bill for 16Mbps since the last 5 months and escalation team has failed to address the issue inspite of several attempts to reach them.
I live in the urban area of Bangalore city and it is surprising that Airtel has no support for more than 8 Mbps there? This is unacceptable and Airtel's marketing for high speed seems fake.
I am now being forced to downgrade the speed to 8Mbps with no refund for the last 5 months inspite of being over-charged for a service I was never provided.
I need compensation for being cheated by Airtel, and am sure there are many more from my area who are being cheated too.
I need a refund of my money for the 5 months that I have paid Airtel and Airtel cheating me.

Date: 21/03/2016
Airtel Complaint # 65635498
Area: Koramangala Bangalore

I have been using Airtel since 2011. I have 4 Airtel Postpaid connections and 1 Landline+Broadband connection at home. Since last 2-3 months we have been facing intermittent issues in Broadband and also mobile signal disruptions. Either it is due to road being dug or rains. But recently an Airtel tower has been removed and we see frequent call drops and mobiles showing no Signal for minutes together. This is observed only at Kristal Olivine. Signal works fine at our work places. We have observed this with our neighbors and they have been facing issues as well. Please install a signal booster at our apartment or else we might be forced to get MNP done to other providers. I am sure there are other residents in my apartment and they are all using Airtel.

Last one week i getting the lots of calls from airtel company.Also some (mega, richa nisha)[protected] or [protected] they are call me and abuse me, also use rude language, mentally harassment with me. She is call on my all family members, same person use different- different name, also she is said me- "ki apke baski hai to complaint kar ke dikhao" what is this, who is she, she is call me behalf or airetl for postpaid bill and also she is know i am not a mohd. kashif..i am lady and i am already to her, but she is always doing me calls around 100-200 times back to back calls. i already complaint for the same in woman helpline number soon i am go to file case.

nikki

Hello,

I tried to activate smartbytes on 2016/03/15 (15th March, 2016) through Airtel's website as my data limit of 10 GB was nearing the limit. I tried to activate smartbytes multiple times as every time the transaction was erroring out.

In the evening I went to an Airtel relationship center and the Associate convinced me that my 4G plan is a very old plan and I should abandon the old SIM/plan and take a new connection which will be of same billing amount & data limit but it will not charge any amount for 2G data after my 10 GB data limit is reached. I signed up for the new plan and as per her advice. The next day on 16.03.2016 (16th March, 2016), I sent an email to [protected]@.in.airtel.com for cancellation of my old Airtel 4G LTE Data connection with Airtel number [protected] and Bill plan - 4g 999 CPE lock data plan(without voice & SMS) after my new SIM card for 4G Data got activated.

I received a call from an Airtel associate on 3.19.2016 regarding this and she informed me that my outstanding bill for this month is Rs. 5200 for smartbytes activation of 50 GB data + the usual billing cycle amount which will be generated on 20.03.2016 (20th March, 2016).

Here is the details and timeline of Smart bytes activation sent to me by Airtel associate.


Below are the details of smart byte activated from your end:

2016/03/15 16:57:43 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 14:46:21 Rs.600 SmartBye Pack, 5GB 4G Free, 10KB

2016/03/15 14:36:39 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:08:19 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:07:40 Rs.600 SmartByte Pack, 5GB 4G Free, 10KB

2016/03/15 12:57:45 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB


I have already sent email to [protected]@in.airtel.com and I have mentioned in the email that Airtel's server threw a certain error code again and again in every smart byte activation and showed a failed transaction in the website User Interface.

As an end user unless it shows the activation went through successfully, I have no way of knowing that the transaction went through.
Hence I kept trying for Smart bytes activation through their website using different web browser including Internet explorer, Firefox and Chrome browser, and all of them ended up with the same error code and showed me a failed transaction.

Airtel's website was not functioning as expected, hence this is not my fault. If I have used any data out of the smart bytes it activated, I am ready to pay for that data on a pro rated basis. This happened due to Airtel's website issue.
Airtel must take responsibility of it's technically inept website which did not work as expected and not wrongfully charge customers like this.

The bill has been generated but I have not received it yet. I will upload the bill here once I have access to it.

Thanks,
Gita Mullick

Team,
My name is Ayush Shukla ([protected]) and would just liked to bring to your notice that I have been treated by very poor service as the request of my change of address has not been catered to and it has been more than 15 working days for the same.
I duly filled the formed the form for the same at your airtel store at Noida Sector[protected] and the lady there was really not helpful. Please look into matter on urgent basis because I would really not like to terminate my connection with you guys.

Regards.
Ayush Shukla.

Since last 6 months approx. I have been contacting Airtel customer care centre to deactivate 1 auto renewed service on my no. but every time they keep fooling me by saying that service has been deactivated but after every 28 days it gets auto renewed. Please help me out this service has become a nightmare for me. I visited Airtel outlet also on 12 march 2016 and they assured me this service has been deactivated on my no. as per the previous calls made by me to airtel customer care but this service again got activated on my no. today. Please sugeest how to handle these stubborn Airtel people.

Our Set Top Box Airteldigital tv is not working since 18th March 2016. Made calls at toll free numbers 12150 nonone 's picking. Want to see my favorite serials Chakravartin Ashok samrat and Siya Ke Ram.

I have Airtel connection bearing phone number [protected] in my cell which I have lost ...So I would request you to kindly block my phone number as soon as possible and save me from it's misuse..

Getting missed calls from [protected] Pakistan.
I don't how they getting my number.
Please look it this matter.

Respected sir,
I am shaikh shakib my airtel number is [protected]. And airtel special have cheat me i have free my std pack of rupees 48. But they have deducted 139 rupees and free my std for 3 month which i dont want. Plz sir do some thing for this.

I have convert my lapu no. in 4g after a call from airtel.
After convert it I can not done easy recharge and can not change my lapu mpin.
I can recharge only with*122*mobile no.#
Plz help to resolve it.