Airtel Complaints & Reviews

Hi team,

This is worst experience i have ever felt in airtel store. I only want to compaint against the store situated in ludhiana model gram kochar market.

Yesterday i was in very tension my mobile battery got drained and i had some very important meetings. So i switched my sim card from mobile to iPad but due to no internet settings internet didnt worked.

So, i rushed to nearest airtel store in (model gram ludhiana) i asked from the Cro to upgrade the internet sertings in my iPad after spending 5-6 minutes he said internet won't work in this iPad. I told him he might have to enter some apn settings. Then he just said call to 121. I explaiNed him my problem that from i pad i can't create calls and i urgently required internet in market.
But he didnt listened me properly and started greeting other members who came to buy new sim. And he even refused to give me any other no. From which i can contact to customer care. There was 1more girl in the store who were busy in talkin to ph. No one handled my complaint, no one solved the issue, i have to suffer from the loss that due to this.
So soon i am thinking to file an FIR against that store too.
I have no issues with airtel but i want some strict actions against that store in kochar market model gram ludhiana. Kindly please update me against this.


Thanks and regards
Mridul sharma
[protected]
mrdl.[protected]@gmail.com

My bill cycle is 2nd to 1st every month. But I received 1GB data abruptly on 25th of Jan 2016. I immediately called 198 at 10:15 on 25th Jan itself. I have sent this call recording to [protected]@in.airtel.com thrice. But they dont seem to be bothered to hear the audio and reply back irrelevantly every time. My bill is inflated by Rs.1100/-. Pl resolve.

In my last month bill i got charged for the internet. While am activating the internet, i was informed blindly that post 2GB data only i will get charged.
In the meanwhile i got a mail saying that am about to consume full data, at that time also called to your customer care and enquired. They said again post 2GB only charges applicable.

Once the bill generated, asked about the internet charges they are saying its pro-data rental something & something... After long struggle with your GOLD CARE support (198) i was committed that my excessive amount Rs.710+taxes(14.5%) will be reversed. But till now only outstanding amount was adjusted. Called to your customer care many time they are not giving proper answer.So, Called to your appellate there also struggle, now your people saying they won't reverse the tax amount. If i ask for the tax amount, my already adjusted amount (Rs.476) also they will initiate to bill again.
This one seems like threatening and looks like 100% cheating. As a corporate plan customer, am not ready to see such horrible service from AIRTEL.

Airtel says that my data usage suddenly increased. I was using around 10 GB per month on my 4G. Sometimes, during last few days of bill cycle, I used to purchase smart bytes (additional data). Last month within the first 9 days of bill cycle (of 30 days), I received message that I consumed 100% of my data. Then I upgraded to 25 GB plan.

New bill cycle started on 17th Feb 2016 and when I checked, airtel says that I consumed 5.9 GB of data in just 6 hours!!

This is equal to my 15 days consumption. This simply cannot happen as I intentionally avoided downloading anything and just used it for normal web services in the new bill cycle period.

Airtel MUST investigate this and rectify the error failing which, I will take legal action.

Air tel signal was very poor at my area, iam very much fed up with this network, i already contacted the customer care but no use.
rectify this problem or else i will stop using airtel and make others to do so... Area Village- Ilampur, P.O. -Paratal, P.S.-Jamalpur, Dist-Burdwan,

I submitted my documents to airtel sales agent Arati +91 [protected] for porting my number [protected] from Bangalore Vodafone to Airtel Mumbai. For the next few days i received all verification updates. On 06/02/2016 I received a call from Arati to check on my availability at my local address for verification. I waited for the verification to happen and everyday was told by her that for some reason the executive could not visit my premises & the verification will happen soon. After few days she started avoiding and disconnecting my calls. So I called up the customercare on 11/02/2016 only to know that my AV has been marked as negative even without doing the verification and I need to visit the airtel store and resubmit all my documents again. On 12/02/2016 I visited the airtel store and after lot of conversation with different people my AV was initiated & I was told someone will visit my premises on 13/02/2016, which did not happen. Somehow after lot of phone calls made to different department my AV was marked positive. I was told that within 48 hours i.e. 15/02/2016 my airtel number will be active. On 17/02/2016 when my number was still active I visited the airtel store again only to know that my UPC is expired and I need to generate a new UPC. I was told that since all other formalities are completed my number will get activated within 24 hours. In the meanwhile I have been receiving calls from airtel saying my number has not be ported because I must not have cleared my pending vodafone bills, my AV status is still negative, I have not submitted my documents; none of which are true. I went to airtel store again today 18/02/2016 to submit my documents. I had to do the documentation again. I have been told that they might require to issue me a new sim again. I might have to go to the store again. I have already visited the store 4 times in last one week. Because of the carelessness and unprofessional service quality of airtel I have bear extra roaming charges towards vodafone. Will airtel pay those charges on my behalf? What about all the harrassments I had to go through because Airtel did not do their job properly?

We live in s block greater kailash part and have been having severe network issues we have complaint to the customer care of the same multiple times and as of now the issue is open.
We are being charged for services that we are not using and paying a complete bill is quiet disappointment its not fair that we are charged for actual services issues which Airtel is also aware of
i have 5 numbvers that are all airtel numbers nd none of them work we have to stand on the road and take calls

Dear Sir,
My name is Bhavin makwana, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from january to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID bm.[protected]@gmail.com

Thank you

Air tel signal was very poor at my area, iam very much fed up with this network, i already contacted the customer care but no use.
rectify this problem or else i will stop using airtel and make others to do so

I given my mobile no [protected] for port from reliance to airtel. but my no is not port till now & when i ask from airtel customer care they told me that they did not recevied any documents about port.
pls provide me the detail of my request into my mail id s.[protected]@yahoo.com

satish modi

I am using an airtel postpaid no since many years. Now I have purchased an another postpaid no and submit my existing bill for the current address along with aadhar card and Driving Licence. After verification, team said that address is negative.
If this is negative then why are you not discontinue my existing no that I am using since many years and paid all my bills on time.
My Name is Karan Prince, Existing Airtel No is :...

Dear Sir,

This is anuradha singh, who owned the number [protected] from airtel. around a year back i was travelling when my phone discontinued and on enquiry i was known the amount was near about Rs.1900/- and when after a month i came back to mumbai i got a call from airtel for the payment of rs. 4800/- as my bill.

As the hardcopy of the bill never received. secondly on repetitive follow up and communication from Neha from airtel collections, i was known that the extra amount over the 300 rs rentals is towards internet and add on packs and when enquired that how a non operating number can opt for add on packs and operate internet. I was given a choice to settle the amount to Rs. 2500/- which i agreed upon the term that i would required either a mail or confirmation that my remaining amount of Rs. 2300/- is waived and i would not be charged the same in future within a span of 2 days from the receipt of the cheque.

A written communication or oral never received due to which i holded the cheque and the cheque got bounced.

After one month of which i got a call and was informed that the same matter will be soughted within 2 days and from then there are no calls from customer service to solve the issue.

After 2 - 3 months i get a reminder call for payment and upon requesting to solve the issue they consider the matter and request to give a day or two days time to solve the issue.. but all in vain.

ALSO, PLEASE CHECK THE RECORDS THAT HOW MANY TIMES I HAVE CALLED AIRTEL FOR THE PROBLEM SOLVING AND ALSO PLEASE CHECK THAT I HAVE ATTENDED ALL THE CALLS DONE BY AIRTEL COLLECTION DEPARTMENT

And today morning, MR. DEVRAJ JOSHI calls and he says he is a government advocate and threats to put me behind bars or trouble me with routine travelling to delhi and ruining my life.. if the said amount is not paid within half an hour to the airtel.

The phone number of mr. devraj is [protected]. can i request the government and airtel company to solve the issues instead of threating the consumers.

Looking forward for your kind response.

Thanks & Regards,
Anuradha Singh
[protected]

I have recently observed two balance issues in my account.
1. I recharged my DTH account [protected] on 14th dec 2015 with 510. It showed validity till 13th Feb that time. However later in Feb, it started showing validity till 9th feb. So there was extra loss incurred someday.
2.Also, on 9th Feb My account balance showed Rs. 23. I however made a recharge of Rs. 320(15 cashback), as it showed the last day of validity period. So my total balance would have been Rs. 358 on 9th. But on 14th, my balance is 288, which is Rs. 20 short, as per Rs. 10 deductions/day of my current pack.
I want to know my balance history of the days, so that i can get to know when did all these balance descrepencies occur, and when did others of such type occured...Also, I want a refund of that amount. My contact no. Is [protected].

I raised a complaint in the same forum a few days ago stating --
I received a message from 121 stating-Recharge before expiry to get your unsed 3G Data carry forwarded .I did the same but the data has not be carry forwarded .Moreover on repetitive calls to the customer care, there is rude and unethical response from the support people .They are not ready to listen just monotonously mutter their crammed lines for all issues and talk in a harsh tone

To this i received a reply from your side to mail the number and details .I have already mailed my airtel no and contact number to airtel.[protected]@airtel.com .No resolution has been done from your side .Please contact me soon regarding this issue .

Sir on 02/12/2015, 03/12/2015, 07/12/2015, 15/12/2015, 25/12/2015, 02/01/2016, & 19/01/2016. i had requested my airtel no. [protected].(pre-paid) DETAIL CALL DATA for SIX months. through MY emai. to (1)[protected]@in.airtel (2) nodal officer (3) and appellate authority. respectively. Till to day i did not get my airte no [protected] detail call data . ON 13/01/2016. I had migrated from prepaid to postpaid.

I am requesting you sir kindly arrange to issue me my airtel no [protected].(prepaid) DETAIL CALL DATA.. for ONE YEAR / SIX MONTHS. ( UP TO 05 /10/2015).

Dear All,
I have lost my airtel simcard [protected] which is under the name Somashekar. Please block my simcard as soon as possible.

I was not able to use internet from 7/02/2016 till 17/02/2016.
i have been calling customer care multiple times and i dint get proper response or resolution. everyday i had to call customer care for almost 3-4 times and they use to hold my call for almost 30-45 mins and at last they use to tell sorry, and i have requested a call back from them but i never use to get any call back, i just got call back once and with a wrong information....

My broadband connection is installed on 29.01.2016 but as service provider "AADHYANT COMMUNICATION BHOPAL PROMISS that the wireless phone instrument installed with in 3-4 days later but till today my complaint is not resolve. Please resolve early.

I've been using airtel since 2004 and the days were good back then with good signal and service from them... And now they started marketing 4g where we cant even get a proper 4 bar signal. Customer care personnel says that its their only duty to forward a complaint and what happens next is non of their concern (doesn't want to reveal the name) i here such complains in our daily conversations both from my professional friends and personal friends.. I know why you are soo confident about not bothering to customer problems because you have corporate client contracts.. Guess what i have a personal and office number of airtel and for both the signal sucks... Please solve this issue before "trai" takes these complains seriously. Regards, phani, [protected] (call me if you want more)

I had bought 10 days back a 4G SIM from your Agents: Raghu Enterprises, MBT Road, Bangarupalyam, Dist. Chittor, Andhra Pradesh. MOBILE; [protected] prop. Mr.Reghu. by paying Rs.150/- and your agent assured full talk value of Rs.150/- which has not yet been activated so far drspite my repeated visits to your agents office. Today when I contacted him he says the person who sold the SIM to me is a fraudster and the actual value for the said SIM is only Rs.60/- whereas my application and the documents submitted by me is with the agent and he is not ready to take responsibility for the wrong and cheating done by his appointed representative.
Under the circumsysnces, I would request you to take strong action against this agent and BLACKLIST him for the fraud he is committrd with the customers with the connivance of his representatives without further loss of time, as otherwise I will be forced to file a criminal suit against you, your agent and his representative under section 420. I must get the extra money charged from me immediately within 48hours and the SIM must be activated at the earliest. I think your company is not a part of this fraud. If so, act immediately to maintain your reputation. If no immediate action, matter will be given to media and docisl media at yout risk & responsibility which pl note.
Jee Basavaraja
S/o Markondaiah
2-40A Basava Raju kandriga
Eddapunjani (Mandal)
Dist. Chittoor Andhra Pradesh