Airtel Complaints & Reviews

My Customer ID is [protected] for digital TV connection which I have taken in December 2011 with clear package description of "South Economy Sports"and accordingly I have been paying my subscription charges. I had also subscribed 2nd TV for few months and had de-activated same as my 2nd TV was not working. I used to get calls from Airtel to re-activate the 2nd TV and I had been refusing to renew subscription for 2nd TV. I am not sure whether the company has been deducting charges for 2nd TV or not as my subscription charges were always short-lived although I have been paying for entire year in advance.

Now in July 2015, I paid Rs.3685 towards 1 year subscription charges and my set top for the 2nd TV was also surrendered to the company on 04.08.2015.

Now I am getting notice stating my subscription is expiring in Feb, 22, 2016 although I am eligible for the period upto end July 2016. The excuse given by the call centre is that I have subscribed "South Economy Sports" although I am located in Maharashtra.

My question why in the first place the company gave me the package of "South Economy Sports" ? When my subscription was collected on line it was never told to me that I am not eligible for "South Economy Sports". I have been getting all the channels of my choice in this package. Why now the subscription is short-lived when I have paid upto July 2016.

This is out-right cheating of consumer and all my calls to the company has only ended up in frustration.

I am rajendra kumar maurya (mob-[protected]) i am working as manager in hindustan aeronautics ltd (ministry of defence u/t), kanpur.
I have already get closed my airtel post paid connection (mob no.-[protected]) in sep 2015 and also handed over my sim card to your representative.
But still i am getting alerts for paying bill generated after my connection cut. There is some system fault as told by airtel representative at your lal bangla, kanpur store. He told me some sr number also to justify that my connection is closed and told that i need not to pay anything there is some system fault. But still i am getting calls/sms/mail to pay bill for the number which i have already surrender to your store.
Do needful to stop/cancel the aletrts as i am mentally harrased and will do some serious legal action against airtel as i am being asked for the bill which already airtel has taken and closed in sep 2015.

I am Sakthi Nivas and using the Airtel number [protected] for last 5 years. Also this number was in active state in last 3 months before it got disconnected on Jan 1st week 2016. Also I have done recharge for this number recently before it got disconnected. Instead of these factors it got disconnected. I need this number back.
Without providing any intimation to me, they have deactivated the sim. You are troubling us by calling for unwanted Ads why cant to you just intimate me before deactivating it. I am using this number for all my bank transactions, I cant immediately change it. I have to blame AIRTEL if any suspecious action might carried over to my bank accounts. Please give back my number at any cost.

My internet connection is not working properly from past 20 days now. Prior to that the broadband speeds kept going down.
I had logged a complaint on 4th Feb regarding the speed subsequent complaints regarding broadband not working.
No one from Airtel has responded properly and no action has been taken to resolve the issue. I am tired of calling and complaining to the customer care number everyday, who always say the issue will be resolved, but no action is taken.
If you can not resolve issues in a timely manner, then please remove the connection. My airtel landline number is [protected]

Sir my airtel no [protected]. DETAIL CALL DATA has not been received till to day, The airtel company advice me to put a request for detail call data I sent a request on 20/02/2016. i am requesting you sir kindly arrange to send my detail call data to my e mail address.. jhansiranid.[protected]@gmail.com. as per the airtel instructions i will make the payment.


Airtel Customer CareVerified User on Feb 18, 2016 Verified Support

Dear Ms. Dasari,
This is with reference to your post dated 17 February 2016.
Please SMS “EPREBILL Email id” To 121 to get the bill on your E-mail id. You will be charged Rs. 50 per request for the same.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Complaint Status
[Feb 17, 2016] Airtel customer support has been notified about the posted complaint.

Hello,

Problem faced with Mobile no. [protected] during number portability & documents submission irritation.

I did portability from Vodafone to Airtel recently. I submitted my all documents as per store manager's requirement. He informed me that porting will be done within 7 days. But, it did not happen even after 15 days. He just kept me moving around but no proper answer. Finally after 20-22 days porting is done.

I have submitted all my documents (Passport copy, PAN Card & Passport size photo) to him at very first. But after porting I lost signal in the SIM. I was wondering why? When I inquired they said your SIM number is not matching. This happened after my inquiry, but they did not contact me on mu alternate contact number. Such a big harassment to a customer.

When I submitted my documents for 2nd time, they did not activate my number but took 3 days. But I was assured by store manager that it will be activated with in 2-3 hours. But it did not. Third time when I visited the store, again Airtel took all my documents. Don't understand why do Airtel need my documents for 3-3 times?? Then number was activated after so much irritation given to me.

After few days, again I got SMS that your SIM will be barred if you don't submit your documents. I was totally wondering that I submitted my documents for 3-3 times & how they can ask me for documents?? A big irritation. Still I visited Airtel store and submitted my documents for 4th time to keep my service running. But even after documents submission on 3rd day my SIM card has got barred. (No incoming + No outgoing)

I am working in a responsible position in a MNC where I can't keep my cell off because I received alot important calls. I am stuck in a big problem due to stupidity of Airtel now. I even did not get any proper response & resolution on email communication.


Government is for public, after this incident happened to me. I hereby request TRAI & government to take a very strict action against Airtel for this matter.

How they can do this with their customer? This is such a big irritation for me. I believe Airtel should take their customers seriously. I should get compensation for the problems I have faced which has resulted in huge loss to me.


Regards,
Nikhil R
Mobile no. [protected]
Email : [protected]@hotmail.com / [protected]@gmail.com

Hi
team
please block my airtel prepaid sim card no-[protected] which has missed alongwith mobile phone on dated 10/02/16

Thank with wram regard
Kabindra Rajut

Hi i have been calling in airtel customer care number jaipur since 12-2-16 for getting my remaining 500mb of netcard. They are saying me to wait for 72hours as i had waited for 72hours till now I had not got my remaining 500mb and as i'm calling again and again at the customer care number jaipur they're not responding to my complain.. I want my remaining 500mb within 24hours. Take a strict action towards them. Poor airtel service..
Thank you
Devyani Sharma

Dear Concerned
We have 5 cug connections in our company name even after making payments of bills, they have disconnected the out going facility.
The executive at their showroom in Hyderabad opp High Court has made a mistake by crediting total amount only in 1 number and other 4 number they are showing as due.
After repeated calls and e mails also they did not correct it and though in 1 number there is still credit balance they are not making changes.

We have sent at least 7 mails and to their email id and any number of calls to their customer care number but nothing has been done...

Again we are being asked to pay the due amount of other numbers for reactivation of services and adjust the extra amount of 1 number in future bills...

Is this the way they work..

Regards
Manpreet Singh

[protected]

Air-tel is the worst company in terms of eating up your money, since they have complete monopoly over indian telecom space. They are just a fraud, incompetent, money looters company. They will not leave a single instance to deduct your money, whether it is a phone connection or internet connection or dth connection. Firstly they will sell you by luring then charge any amount hiddenly. Mr. Sunil mittal if you are listening, please do something. Otherwise we will think you are already aware of these practices and actually involved in all these money looting business.

After two months of disconnected number (because of porting between circles and poor customer care service) I finally completed all my verification process and inserted the new sim hoping for a better life... But guess what... No signal to activate. How awesome the network is.. I was morally down because all my payment and organizational documents are pending and I'm paying dues for that.. My number is [protected].. And my alternative number is [protected]. If you have any final piece of valuing customer feelings. Please help me. I know you usually won't. Just a hope.

I have subscribed to Airtel Digtial TV HD package whose total monthly rental is 622. First they increased my monthly rental from Rs 608 to Rs 622. I did not complained. But now in between my package without notifying, they have disabled all HD channels. The message that is appearing is 'This channel is not a part of your package' for every HD channel. I cannot reach to their either South or North Customer Care Number. First, phone was getting disconnected. Once it was connected but the agent without listening to me told me "Thanks for calling Airtel Digital TV". How can they this to me? They will charge for each and every second and in terms of services, consumer is always at loss.

My broadband number is
airtel23.009.05.04.284
copyright(c[protected]
HUAWEI Technologies co. ltd.
adress - 10.195.42.77

Hi team,

This is worst experience i have ever felt in airtel store. I only want to compaint against the store situated in ludhiana model gram kochar market.

Yesterday i was in very tension my mobile battery got drained and i had some very important meetings. So i switched my sim card from mobile to iPad but due to no internet settings internet didnt worked.

So, i rushed to nearest airtel store in (model gram ludhiana) i asked from the Cro to upgrade the internet sertings in my iPad after spending 5-6 minutes he said internet won't work in this iPad. I told him he might have to enter some apn settings. Then he just said call to 121. I explaiNed him my problem that from i pad i can't create calls and i urgently required internet in market.
But he didnt listened me properly and started greeting other members who came to buy new sim. And he even refused to give me any other no. From which i can contact to customer care. There was 1more girl in the store who were busy in talkin to ph. No one handled my complaint, no one solved the issue, i have to suffer from the loss that due to this.
So soon i am thinking to file an FIR against that store too.
I have no issues with airtel but i want some strict actions against that store in kochar market model gram ludhiana. Kindly please update me against this.


Thanks and regards
Mridul sharma
[protected]
mrdl.[protected]@gmail.com

My bill cycle is 2nd to 1st every month. But I received 1GB data abruptly on 25th of Jan 2016. I immediately called 198 at 10:15 on 25th Jan itself. I have sent this call recording to [protected]@in.airtel.com thrice. But they dont seem to be bothered to hear the audio and reply back irrelevantly every time. My bill is inflated by Rs.1100/-. Pl resolve.

In my last month bill i got charged for the internet. While am activating the internet, i was informed blindly that post 2GB data only i will get charged.
In the meanwhile i got a mail saying that am about to consume full data, at that time also called to your customer care and enquired. They said again post 2GB only charges applicable.

Once the bill generated, asked about the internet charges they are saying its pro-data rental something & something... After long struggle with your GOLD CARE support (198) i was committed that my excessive amount Rs.710+taxes(14.5%) will be reversed. But till now only outstanding amount was adjusted. Called to your customer care many time they are not giving proper answer.So, Called to your appellate there also struggle, now your people saying they won't reverse the tax amount. If i ask for the tax amount, my already adjusted amount (Rs.476) also they will initiate to bill again.
This one seems like threatening and looks like 100% cheating. As a corporate plan customer, am not ready to see such horrible service from AIRTEL.

Airtel says that my data usage suddenly increased. I was using around 10 GB per month on my 4G. Sometimes, during last few days of bill cycle, I used to purchase smart bytes (additional data). Last month within the first 9 days of bill cycle (of 30 days), I received message that I consumed 100% of my data. Then I upgraded to 25 GB plan.

New bill cycle started on 17th Feb 2016 and when I checked, airtel says that I consumed 5.9 GB of data in just 6 hours!!

This is equal to my 15 days consumption. This simply cannot happen as I intentionally avoided downloading anything and just used it for normal web services in the new bill cycle period.

Airtel MUST investigate this and rectify the error failing which, I will take legal action.

Air tel signal was very poor at my area, iam very much fed up with this network, i already contacted the customer care but no use.
rectify this problem or else i will stop using airtel and make others to do so... Area Village- Ilampur, P.O. -Paratal, P.S.-Jamalpur, Dist-Burdwan,

I submitted my documents to airtel sales agent Arati +91 [protected] for porting my number [protected] from Bangalore Vodafone to Airtel Mumbai. For the next few days i received all verification updates. On 06/02/2016 I received a call from Arati to check on my availability at my local address for verification. I waited for the verification to happen and everyday was told by her that for some reason the executive could not visit my premises & the verification will happen soon. After few days she started avoiding and disconnecting my calls. So I called up the customercare on 11/02/2016 only to know that my AV has been marked as negative even without doing the verification and I need to visit the airtel store and resubmit all my documents again. On 12/02/2016 I visited the airtel store and after lot of conversation with different people my AV was initiated & I was told someone will visit my premises on 13/02/2016, which did not happen. Somehow after lot of phone calls made to different department my AV was marked positive. I was told that within 48 hours i.e. 15/02/2016 my airtel number will be active. On 17/02/2016 when my number was still active I visited the airtel store again only to know that my UPC is expired and I need to generate a new UPC. I was told that since all other formalities are completed my number will get activated within 24 hours. In the meanwhile I have been receiving calls from airtel saying my number has not be ported because I must not have cleared my pending vodafone bills, my AV status is still negative, I have not submitted my documents; none of which are true. I went to airtel store again today 18/02/2016 to submit my documents. I had to do the documentation again. I have been told that they might require to issue me a new sim again. I might have to go to the store again. I have already visited the store 4 times in last one week. Because of the carelessness and unprofessional service quality of airtel I have bear extra roaming charges towards vodafone. Will airtel pay those charges on my behalf? What about all the harrassments I had to go through because Airtel did not do their job properly?

We live in s block greater kailash part and have been having severe network issues we have complaint to the customer care of the same multiple times and as of now the issue is open.
We are being charged for services that we are not using and paying a complete bill is quiet disappointment its not fair that we are charged for actual services issues which Airtel is also aware of
i have 5 numbvers that are all airtel numbers nd none of them work we have to stand on the road and take calls