Airtel Complaints & Reviews

I want register a complaint against Airtel for generating invalid bill amount for my broadband connection

My Airtel broadband connection details are as follows
Connection Number- [protected]
Connection Name- Manoj Kumar

I asked to disconnect Airtel broadband connection approximately on June 2014, they asked me to keep it in safe custody, said it is not chargeable and I don't have to pay anything. After several months they repetitively asked me to give connection back again. So I called their customer care and asked to disconnect. They said they will disconnect and I would get some email/mobile notification and I didn't get any such notification after that.

But on Nov 27 2015, contrary to my request, they removed this safe custody mode and turned my connection active. Ever since I am getting bill amount generated every month and the amount has reached more than Rs7000. I never asked them to make my connection active again because I switched to another fibernet service provider one and a half years ago

I don't understand the logic of why I have to pay the bill amount for something that I have not used at all. They themselves agree that I have not been using the connection for quite some time but they still want me to pay the bill amount for a mistake their team has committed (making my connection active)

I called their customer care multiple times for the past few months they're not at all listening to my request to invalidate the bill amount disconnect the connection. I am absolutely frustrated with their customer care for not listening to my request and extremely disappointed with their service.

Complaint Resolution Expectation: I want Airtel to disconnect my connection and invalidate the bill amount. I kindly request to register this complaint against Airtel and help in resolving this issue as soon as possible

Consumer name- Devabalan
Consumer Email address- [protected]@gmail.com

I am an Airtel post paid customer for long time and I have been loyal customer as I have paid all my bills sometimes (more than once) even in advance. I been availing International Roaming with Airtel from 2013 due to my occasional visits outside India and coverage is astonishing. I use this IR feature to mainly receiving missed calls and message from my family.

I never faced any issues with this IR feature until recently when Airtel has revised their IR plan to 149 from 99. This price revision was not smooth as I was initially given an intimation saying that my IR will be deactivated in a week time which happened in January 2016. So I have to ask for a new IR feature at new price, which was still fine with me.

However I was shocked a month later to see my bill had Rs 8000/- due to international data roaming. I couldn't understand as it was a surprise for me to see such a whopping charge on my bill.

On enquiry they told me that, my mobile internet was ON while I landed UK on Feb 29th and it has downloaded 9.29 MB data which was charged at the rate of 7 Rs per 10KB. Later Airtel have suspended my data service which came late to protect me before I become DIWALA.

Even though I had several email and then telephonic conversations, Airtel couldnt resolve my complaint. But they persisted in saying we can't do anything, rather I should have read the email which they have sent to me on January month. Credit limit is not for data service, should I have been careful with my mobile usage.

Following are the complaints which I have to Airtel, which was not answer properly:
1) Why was my international data roaming left active?
2) Why did you didnt stop my data service when I was going above the credit limit of Rs 3600?
3) Why my Bill says 4MB usage but charges is equal to 9.29 MB?

Please help.

My Sim Card([protected]) is not active since last week. I have tweeted on the same and i m not getting any response. The number is getting recharged but the sim is not active and its showing as No Service. Can i get a response on the same.

I requested for Prepaid to Postpaid connection on 14th march
the request was done on 15th march and now both of my number Prepaid and Postpaid are not Working and airtel people are saying it wail take another 4 hours to activate
you should have told me earlier for the same i would not have requested for it
This has affected my whole day of work
who is responsible for this??
I cant leave this state as in other state it wont activate and i will be stuck

Amount of rs 1190.80 has been debited from my bank account but still my airtel bill payment has not yet done. Kindly solve my problem as soon as possible.

Today morning I have recharged my airtel number [protected] with Rs 25/-. But my balance has not been updated. When I contacted Airtel - 198 - I have been put onto a floor supervisor by name Mr Swamy. He tells me that my number has been recharged with 100 MB net balance instead of talk time. When I asked him how this happens he said that he cannot do anything about this and refused to register my complaint.

I think Airtel is become fraudulent and eating away customers' balances.

I appeal to whoever is concerned to resolve this issue immediately.

I'm experiencing this very often by AirTel. I could understand now how AirTEl became such a big service provider. A plan which is never use full for the users but looks silky. Example: They have introduced Auto Renewal. This will only renew if it expires! Good Option but all data which we have will be gone! Then why the hell should i go for this auto renewal? rather i could make it myself and retain the data. This is all just money sucking leach ideas. Just wanna talk about the customer care! AirTel have the best customer care! They never solve the customer issue. Instead you could close the customer care and leave the customers like that. They would be happy than calling you. Thanks for the wonderful service provided.

Airtel do not response to customer I am complaining from last 4 days about my connection from prepaid to postpaid.we do not have airtel office in our city.

Hi Team,

I have said about this many time from Jan 2016 I don't get tower please look on this as soon as possible,

Regards,
Murali

1. Airtel company stopped my postpaid mobile (Business) no. [protected] service because my documents are missing from their site.
2. at the time they stopped my sim service, i was roaming.
3. this happen after 6 month... how could this possible.
4. my card is now out of service. due to this i lost my project on which i was working since[protected].
5. that work is given to other one. this lost is about 1.2 lakh...
6. for business point of view i brought this postpaid sim.
7. please help me to fulfill the lost...
please help...

My Mobile no. [protected]
मै Airtel से BSNL में Mobile Number Portability कराने के लिए दो बार Documents दिया, लेकिन Airtel कर नहीं रहा है | Please help me

For the bill period from[protected] to[protected] unautorised charged rs 279 as a value added services which was not ueed by me. my mobile number [protected] . relatation number-[protected] and bill number[protected]. bill date[protected]. kindly help me immediately

My bill has been clubbed with someone else's and dues have accumulated. The outgoing services have been disrupted due to this. The customer care centre is not committing to resolve the problem. I have emailed, tweeted and posted on the Facebook wall but to no avail. Today, my incoming service was also suspended. I have been facing problems with Airtel for over a month now. Please suggest a course of action.

Have been using broad band with landline for a year. The allotted 8gb used to be over in 15 days with a sparse use. The bsnl bb service i had for 6years i had never used more than 2gb. Even changed my password once. Now for the past 10 days server is lost most of the day. The technician is not picking the phone. Kindly cancel my connection with immediate effect.

I want [protected] Received call history to my Airtel mobile.between 01/March/2016 to till date from Sajith ([protected]) .My mail id is [protected]@gmail.com

I have the recharge balance about 540.20 rs airtel dt in February 18 2016 and after few days suddenly cut off signal March 14 and due date is 21 March 2016 this company loot every costumer

I have recharge 3g data pack through your app and description as in 309 rupees 2 GB data for 28 days
But I have received only 1.3 GB for 21 days. So please update my data as offered by you.

I opted base pack of Rs 230 for airtel DTH but airtel changed it to Rs.270 without my consent .when i changed it through my airtel account they deducted 230 Rs. from my balance. My balance was 495.88 today but now it is showing 265.88. deduction of 230 rs from my balance is fraud. Kindly return my balance of rs. 230 and change my pack from Value standard to value prime or pack of least amount.
My customer ID is [protected]

I am not able to receive and make call.
I have logged many complains with them but they are not able to resolve issue and just closing request.
Complain reference number that i have logged.
Pr[protected]
Pr[protected]
Pr[protected]
Pr[protected]
Pr[protected]
Pr[protected].

Hello Sir/Mam,

Good Day!!

Regarding: New Sim card Registration Error.

I am Tamilselvan from Chennai, As I bought your Airtel 4G SIM card on last week in Chennai.

I submit the proof of my Adhar Card, 1 Passport size photo and RS.50 INR for this SIM card purchase.

Your executive informed me that some card will work next 24 hours only, so I check in the next day. When I try to insert your Airtel new SIM card, it shows "SIM CARD ERROR".

So I try to call your customer care executive and explain about this problem. But he informed me that your new SIM card not activate so far, kindly check where you buy the card. I keep on trying on your executive number, but no one pick the phone and reply for this issue.

Your executive contact number: [protected].

Kindly let me know, how you can provide me a better solution in this regards. Moreover, if any misuse will happen in this regard who will take care, either your company or your executive?

Please find the Sim card details:-

MY Sim card No:[protected]

New Hand phone No: [protected]

Looking forward to hear from you soon.

Regards
Tamilselvan
+91 [protected]