Airtel Complaints & Reviews

Dear SIr,

With using MNP I have port out my number [protected] from Vodafone Operator to AIrtel and the same has been done on 17.02.2016 at 00.40 AM but when I have inserted my new Airtel SIM card into my phone the new SIM card has been activated only for outgoing calls and it was not working for incoming calls and incoming & outgoing messages. So i have spoken up with 121 Airtel Customer Care on 17.02.2016 at 11.30 AM and they told me "your SIM card not showing in our system due to SIM card damaged or any other technical issue so go for new SIM card at Airtel office. So for the same I went to Airtel Office at Geeta Bhawan Square and they have checked what is the actual technical issue and they captured the same.

Actually DSC Agent has issued me wrong SIM having H3 category which is not technically right for my number [protected] series instead of that they should have issued H1 category SIM Card, so for the same I have talked with DSC agent who issued me SIM card earlier then DSC agent issued me new SIM card H1 category on 18.02.2016 and they shot an email for activation.

But till the time my new SIM card not activated I am unable to attend any business call from our valued clients.

its already 4 days over and still my problem my not sort out by company.

Please do the needful.

I am using prepaid AIRTEl which has been ported from post paid for past two years.. Suddenly out going and incoming calls including messages are barred mentioning due to non pay of bill.. But 4g is active. I called 198 at least a dozen times.. They told there is no such prob from their side.. I approached AIRTEl store at three different places in Chandigarh and punjab.. One of them told document related issues... I submitted all required doc freshly on spot.. They promised will be OK by 2 hrs.. The other told to pay me 661/- as its outstanding due.. I paid it on spot.. she gave 8hrs time.. So for nothing happen.. It's now 6 day.. And this is my official number.. Extreme introlatrenc.. Worst to guidance and customer support from AIRTEl.

Airtel deducted rs 60 from balance in the name of video club.
No confirmation message to start the service came to me.
They deducted rs 60 without any confirmation.
This is not correct.

Dear Sir/Madam,

I am disgusted with your cheating service and I am moving away . When I wrote this mail on 17Feb16, I had 4 GB data balance in my no [protected] which I wanted to maintain ... hence I was regularly recharging for 28 days with 375 MB...I switched over to online recharge mode .. Since I was not sure that while recharging my data balance will be protected or not, I wrote a mail which you promised to reply with 2 hours on 17th .. My 28 days of last recharge got over on 19th and with auto renewal, I lost my balance . If you would have replied as promised, I would have opted out of the Autorenewal and manually recharged on 19th to protect my data balance ..

But that's your company policy to cheat and not to respond .

I am AGM, Finance with Air India and I am feeling deceived and cheated . Besides, moving away from you as customer, I would take this to various complaint boards and to social circle so that more and more people are aware how you cheat customers .

If really want retain your customer, I want my data balance back as you have not responded in time for which I can not be punished .

Else, If this kind of service continues, the conscious customers like me would give you thumbs down and you would slowly cease to exist in the market .

For me 4 GB data is not important ... but the feeling of being deceived is enormous.

RGDS

B Roy
Alternate no [protected]

On Wed, Feb 17, 2016 at 9:58 PM, No Reply Email-airtel customer service wrote:
Dear Customer !

Thank you for writing to us.

We acknowledge receipt of your query, your reference no. is PR[protected] .

We shall get back to you within 2 hrs.

We thank you for your patience.


Warm Regards,
Airtel customer service team,
[protected]@in.airtel.com
Bharti airtel limited


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I have been using Airtel 4G services for some year now; I have an Airtel 4G router (by Huawei).

For years I have survived with Airtel 4G services & at some point in time I just reached the limit. Their stupid, unreliable, useless service just got me on edge now.

Airtel is selling 3G in name for 4G, at sometimes even that don't work.
Someday it doesn't catch signals, Sometime its server problem, or heavy traffic, blah blah blah.

I contacted Customer Care so many times, every time they replied they will send their engineer, they will look into my problem (which they never did) or they will try fix it from the backend & other excuses.

In a year for only one time they ever sent an engineer who just told us that the router is fine it just had signal problem which he fixed -_- but still no change in speed then after trying for a while he told us that our router will only operate on this speed…… Really what the hell & thx for your visit!!!

So after being feed up by them I decided to discontinue from their services 15-20 days back from today, I applied to discontinue the services.

Now they want me on pay them 5200 INR( my monthly bill skyrocketed to 3300 INR from 04-Nov 2015 to 04-Dec-2015), my current plan only costs 1500 INR & I contacted the customer support they said I have to pay this bill & didn't told clear reason for demanding this much sum of money. They even said they will shut the 4G connection down it. What I pay them for?
1. Poor Service.
2. Cheating (3G speed for 4G name).
3. Poor Customer Care.

I need this issue fixed & I need a valid reason to pay this much bill to them.
Postpaid: [protected]

Threaten with Legal notice for non-payment of bill

Respected Sir,

I wish to raise a complaint of a legal notice sent by Bharati Airtel for non-payment of bills in spite of repeatedly telling to cancel the SIM provided which they claim we have used the same. A service which was not activated at all.
They went back on the promise of switching from post-paid to prepaid 2 times and that prompted us to cancel the SIM.

Now they are threatening my Wife who is staying alone with a kid, with calls and legal notice to pay which is like coercing forcefully to pay on services not rendered, with a bill of Rs 2083.

I have attached the mail I have send as complaint to the airtel email ids. Since I stay in Mumbai, I cannot visit Bangalore for a cancellation of SIM. My Wife is made to run around and she is in tears now with this legal threatening.

Kindly help.

I have attached the mail I have sent to Bharati Airtel email ids with details.
************************

Email was sent to :
Impact.[protected]@gmail.com
[protected]@airtel.in.co

Dear Sirs / Madam,

My wife has received a legal notice from Suresh Advocate High Court, Bangalore ( SA Associates ).

This notice is deplorable and tantamount to threatening or coercing to pay for a service which was not rendered for whatever reasons of communication failure.
I am writing this mail on the advice of Mohan Babu of SA associates - [protected] with this email-ids provided by him. I need an urgent redressal of this issue.

I am away in Mumbai and my wife stays alone with a small kid. This amounts to transgressing the peace of my family when they are alone.

Brief about this case :

1. This SIM ref : [protected] is the free SIM offered when my minor son staying in Engineering college hostel purchased a HP laptop stating that it is postpaid and later can be converted to prepaid.
2. In spite of telling we require the SIM only if it is Prepaid one, else we do not wish to take the SIM.
3. Promises were given, it can be converted to prepaid after one month and we paid 750rs for the first month reluctantly.
4. The conversion did not happen- we raised a complaint and they said it cannot be converted to prepaid and we need to continue with this SIM as POSTPAID.
5. My wife said take the SIM back, we do not want the SIM...please cancel the same went to kaikondanahalli Bangalore office to cancel the same.
6. We requested them to cancel the SIM which was activated...never used...and do not know if they cancelled it.
7. A person came to my house and promised ...please continue with this SIM, this will be converted to Prepaid another promise was made and it was not activated eventually.
8. Bill was sent for POST PAID in spite of saying categorically we will not pay.
9. We refused to pay for services not rendered.
10. Airtel office started calling for non-bill payment, which we told them in no clear terms ...we do not want the service and we will not pay for services not activated at all 2nd time.

Now this legal notice is sent, which is unfair and unprofessional.

I have two other 2 SIM cards of Airtel [protected] - Prepaid and [protected] Prepaid which my wife owns. I have a two more SIMs of BSNL and IDEA and Broadband services of BSNL.

We are staying in a respected locality for the past 12 years. Do you want to threaten and coerce your customers for non-payment of NO SERVICE provided.

I will be forced to seek legal advice and consumer courts and switch over to other service providers.

Secondly this is amounting to harassment of a respectable Lady staying alone and making her lose her sleep.


Please consider, there has been a huge communication gap within Airtel organisation of not cancelling the SIM in spite of repeated visits and calls.

I need a reply as soon as possible. I am reaching there on 27th for a day, I need this sorted out.

Best Regards,

--
Joseph Chakyath
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄

Sir,
I reside at the national capital of the country still i am not able to get the services of airtel fixed line broadband connecntion.
I am trying since past 2 years regarding the same issue. They say your area is not feasible.
Worst Part is I have to go for MTNL. which is worst
I reside at South Ganesh Nagar near Shakarpur where airtel is feasible as my friends reside there.
I request you to provide your services in this area also. As until and unless you'll not start one connection How would you get more. So expecting an early response from your side.
Regards
Dharmender Bhatt
email id - [protected]@gmail.com

January Month Airtel Postpaid last time data show 800-900 MB available then few minutes ago I have received customer care message "your 90% data used". Dated 20.02.206 at 12:00 hrs. night I receive 1 GB data, on this date at 09:30-10:00 hrs. I receive Airtel company message "You have consumed 90% Data" but I have no use data more than 20MB on this time . I call for Airtel Customer care for knowledge of Data use detail but she (customer care) told me "Data consumed detail are not available in Customer care centre.

So please against action to the Airtel Company fraud.

have a problem regarding the connecting of my number ([protected]) from other network.when sombody tries to call me from numbers of other then airtel it says that number does not exists Also it is not being recharged through internet even from my airtel app. you plz solve this problem or i will port out.

My dth number is [protected].ikids package added in July and it was running and charge is deducted by airtel from account. When I called customer care they say they called the primary number ask after saying yes they activate it. I want to know why they call for promotional services. I want I kids change cost refund
It is not my mistake. I request not to call earlier also but airtel often do this things

Recently airtel has stopped cash back offers for third party apps such as paytm & freecharge.
My concern is though airtel being a no 1 platform for consumers i[censored] dont support third party promotions you are going to lose many users as online recharges are based only on cash back offers and that is trend nowadays.
Please start giving cashback offers on third party apps!!

I have received message from company message 129 to auto renewal scheme on 14/2/16 so i can get 10% discount on that and carry my unused 500 mb data to next month to use . so i confirmed that scheme and recharge for sufficient balance auto renewal pack but on 20/02/16 i have lost my unused 500 mb data and paid to use 3g data pack. my airtel mobile number is [protected] from airtel network provider.

My Customer ID is [protected] for digital TV connection which I have taken in December 2011 with clear package description of "South Economy Sports"and accordingly I have been paying my subscription charges. I had also subscribed 2nd TV for few months and had de-activated same as my 2nd TV was not working. I used to get calls from Airtel to re-activate the 2nd TV and I had been refusing to renew subscription for 2nd TV. I am not sure whether the company has been deducting charges for 2nd TV or not as my subscription charges were always short-lived although I have been paying for entire year in advance.

Now in July 2015, I paid Rs.3685 towards 1 year subscription charges and my set top for the 2nd TV was also surrendered to the company on 04.08.2015.

Now I am getting notice stating my subscription is expiring in Feb, 22, 2016 although I am eligible for the period upto end July 2016. The excuse given by the call centre is that I have subscribed "South Economy Sports" although I am located in Maharashtra.

My question why in the first place the company gave me the package of "South Economy Sports" ? When my subscription was collected on line it was never told to me that I am not eligible for "South Economy Sports". I have been getting all the channels of my choice in this package. Why now the subscription is short-lived when I have paid upto July 2016.

This is out-right cheating of consumer and all my calls to the company has only ended up in frustration.

I am rajendra kumar maurya (mob-[protected]) i am working as manager in hindustan aeronautics ltd (ministry of defence u/t), kanpur.
I have already get closed my airtel post paid connection (mob no.-[protected]) in sep 2015 and also handed over my sim card to your representative.
But still i am getting alerts for paying bill generated after my connection cut. There is some system fault as told by airtel representative at your lal bangla, kanpur store. He told me some sr number also to justify that my connection is closed and told that i need not to pay anything there is some system fault. But still i am getting calls/sms/mail to pay bill for the number which i have already surrender to your store.
Do needful to stop/cancel the aletrts as i am mentally harrased and will do some serious legal action against airtel as i am being asked for the bill which already airtel has taken and closed in sep 2015.

I am Sakthi Nivas and using the Airtel number [protected] for last 5 years. Also this number was in active state in last 3 months before it got disconnected on Jan 1st week 2016. Also I have done recharge for this number recently before it got disconnected. Instead of these factors it got disconnected. I need this number back.
Without providing any intimation to me, they have deactivated the sim. You are troubling us by calling for unwanted Ads why cant to you just intimate me before deactivating it. I am using this number for all my bank transactions, I cant immediately change it. I have to blame AIRTEL if any suspecious action might carried over to my bank accounts. Please give back my number at any cost.

My internet connection is not working properly from past 20 days now. Prior to that the broadband speeds kept going down.
I had logged a complaint on 4th Feb regarding the speed subsequent complaints regarding broadband not working.
No one from Airtel has responded properly and no action has been taken to resolve the issue. I am tired of calling and complaining to the customer care number everyday, who always say the issue will be resolved, but no action is taken.
If you can not resolve issues in a timely manner, then please remove the connection. My airtel landline number is [protected]

Sir my airtel no [protected]. DETAIL CALL DATA has not been received till to day, The airtel company advice me to put a request for detail call data I sent a request on 20/02/2016. i am requesting you sir kindly arrange to send my detail call data to my e mail address.. jhansiranid.[protected]@gmail.com. as per the airtel instructions i will make the payment.


Airtel Customer CareVerified User on Feb 18, 2016 Verified Support

Dear Ms. Dasari,
This is with reference to your post dated 17 February 2016.
Please SMS “EPREBILL Email id” To 121 to get the bill on your E-mail id. You will be charged Rs. 50 per request for the same.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Complaint Status
[Feb 17, 2016] Airtel customer support has been notified about the posted complaint.

Hello,

Problem faced with Mobile no. [protected] during number portability & documents submission irritation.

I did portability from Vodafone to Airtel recently. I submitted my all documents as per store manager's requirement. He informed me that porting will be done within 7 days. But, it did not happen even after 15 days. He just kept me moving around but no proper answer. Finally after 20-22 days porting is done.

I have submitted all my documents (Passport copy, PAN Card & Passport size photo) to him at very first. But after porting I lost signal in the SIM. I was wondering why? When I inquired they said your SIM number is not matching. This happened after my inquiry, but they did not contact me on mu alternate contact number. Such a big harassment to a customer.

When I submitted my documents for 2nd time, they did not activate my number but took 3 days. But I was assured by store manager that it will be activated with in 2-3 hours. But it did not. Third time when I visited the store, again Airtel took all my documents. Don't understand why do Airtel need my documents for 3-3 times?? Then number was activated after so much irritation given to me.

After few days, again I got SMS that your SIM will be barred if you don't submit your documents. I was totally wondering that I submitted my documents for 3-3 times & how they can ask me for documents?? A big irritation. Still I visited Airtel store and submitted my documents for 4th time to keep my service running. But even after documents submission on 3rd day my SIM card has got barred. (No incoming + No outgoing)

I am working in a responsible position in a MNC where I can't keep my cell off because I received alot important calls. I am stuck in a big problem due to stupidity of Airtel now. I even did not get any proper response & resolution on email communication.


Government is for public, after this incident happened to me. I hereby request TRAI & government to take a very strict action against Airtel for this matter.

How they can do this with their customer? This is such a big irritation for me. I believe Airtel should take their customers seriously. I should get compensation for the problems I have faced which has resulted in huge loss to me.


Regards,
Nikhil R
Mobile no. [protected]
Email : [protected]@hotmail.com / [protected]@gmail.com

Hi
team
please block my airtel prepaid sim card no-[protected] which has missed alongwith mobile phone on dated 10/02/16

Thank with wram regard
Kabindra Rajut

Hi i have been calling in airtel customer care number jaipur since 12-2-16 for getting my remaining 500mb of netcard. They are saying me to wait for 72hours as i had waited for 72hours till now I had not got my remaining 500mb and as i'm calling again and again at the customer care number jaipur they're not responding to my complain.. I want my remaining 500mb within 24hours. Take a strict action towards them. Poor airtel service..
Thank you
Devyani Sharma