Airtel Complaints & Reviews

On 13th March, I recharged my mobile No.[protected] through my Canara Bank Visa Credit Card No.[protected] vide transaction ID No.498943. Though the recharge was reported to be successful, the credit of recharge has not gone to this mobile number but to my another number[protected]. I was informed by some one from Customer Care that the wrong credit would be credited back to my Credit Card a/c. Today, again when I recharged my mobile No.[protected], this time also, the recharge was reported to be successful; vide transaction No.609643 ; but the credit has not come to this number but to the other number [protected] this time also. In the circumstances, I do not know how to recharge my mobile No.[protected] thro' on-line, when the credit is not coming to this number. You have to tell me a way-out in my e.mail id: [protected]@yahoo.co.in

Yesterday, I recharged my mobile number[protected] with Rs.300/- thro my visa canara bank credit card vide transaction No.498943. But, the credit has been given to my another number [protected]. Now, the amount credited on my second SIM No. has to be transferred to my first SIM No.[protected], where the balance has come down to 0. This number is my primary number and I have to use this number for all my official talks. Request to do the needful immediately.

I applied for a broadband connection on[protected] and paid a sum of rs.1100 towards installation charges. Later i was informed that its not available in our area and so the amount will be refunded. I still wonder thinking that a big company like airtel do not have a proper refund portal. Every time when i call customer care executive are coming with different reasons.
Email : [protected]@gmail.com
account No :[protected].
installation order no. :53949099.
Landline no: [protected]

Hi,

I took new airtel broadband connection 10 days back and yesterday i received bill for Rs 1460.23 just for 10 days. And my plan is of Rs 899 then how it is 1460 ?????
What is this????
Fixed line no.- [protected]
I thought airtel broadband will be far better then other broadband services but it upset me.

Thanks,
Amit

I am Sanjukta- residing in South Kolkata. Since Airtel is the only company that is providing 4G services, I approached them online for a 4G SIM.This was on 7th March. On 8th March, I was flooded with telephone calls of which I shortlisted a DSA named Ms.Phalguni ([protected]) as she called me maximum number of times. She spoke to me about a 999 plan and told me to keep Rs.300/- ready along with my passport pic and document proofs. By evening a gentleman from Airtel with number (+[protected]) walked in my house stating the 999 plan as introduced by Ms.Phalguni. He collected the Rs.300/- along with my PP picture and Xerox copy of Aadhar Card and Passport. He wanted Rs.1300/-, although luckily I told him I shall give only Rs.300/- for SIM. He gave me the SIM along with an AIRTEL acknowledgement and assured me in 48 hours my connection would be live. As you know, its 14th and I am writing to you as theres no connection - the executives number had been switched off since 8th March. The executive Phalguni offered a cold shoulder to my query. She is now distinctly 'rude' as against her initial polite behaviour during 'selling' the SIM and plan. On the contrary she began counter questioning me and challenged me the executive is not sent by her - although the executive mentioned the plan (of all the numerous plans) that was concluded by her. If this was not all, I have been continuously seeking help from Airtel by writing to their email [protected]@in.airtel.com, Appellate and Nodal. None have responded. I wonder on what basis, AIRTEL has handed over their selling job to such irresponsible DSA's and how come their top Management too has such a casual and irresponsible attitude. A strange walks away with my personal identity details of Aadhar, Passport and Passport picture and there's no protection to customer? The service too not initiated!

Customer ID :- [protected]
Name : -Dipin Das.D.
CPE Recovery Date :- 10.07.2015
STB No : -[protected]
VC No :- [protected]

Dear Team

My above CPE has been recovered on July 2015 and till now I have received the refund due.There is no response from Customer Care.
Request to resolve the issue and confirm refund on urgent basis.

Hello All,
On 13th Jan i requested to change my address (relocation ) .After 15 days of investigation they told it is not possible to provide connection to that area.But they generated bill for that unused dates also .They expect me to pay the bill even i am not used .Still 9th march they are generating bill and asking me to pay for unused .
My Airtel Account number :[protected]

Dear Sir,
I stay in M E School road, Near Nala, Jugsalai, Jamshedpur, Jharkhand in india.
I have taken Airtel 3G network plan but all the time 2G network is working.
in this area that's why i am writing this complain.
So resolved this issue as soon as possible other wise we switch to other network plan.
From : Vivek Tiwary
Mob No: [protected]

Dear sir,

I want call details for my number [protected] incoming call details from 05/03/2016 to 10/03/2016.

please send details my number [protected]

Regards and thanks
Manjunatha V

I have loaded money through airtel mobile app but when i register the account from registration page of airtel money, It is throwing error.I have sent mail and also called so many times but no response from them.Please ask them to revert back my money.

Thanks

Every month end my 4G data pack is not credited and I keep calling their customer service no. to get the credit of my pack. Their CS service team does not have proper visibility to the credited pack details and by looking at last months data, they keep sharing that you have exhausted your complete data pack in one day. My monthly consumption is less than or equal to 3 GB. How can in one day 3GB data is exhausted and that too without crediting the pack. Every month I have to complain and make 2-3 complaints to resolved the problem. They keep promising that next time onwards it will not happen but every month I face the same problem. I am suppose to get credit on 3rd every month and today is 13th March i.e. 10 days and I am yet to get my pack. Pls help to resolve the problem. My complaint has been shamlessly closed by them as the money has been paid in advance. Pls can anyone help to resolve this problem. Also, pls share the TRAI complaint contacts for further escalation.
Thanks,
Kanchan Prakash Vaidya
Mobile - [protected]

I have applied for airtel landline relocation of my no [protected]. They have committed to transfer the number within 1 week but now they are denying to relocate the connection. Airtel has stopped my old number, due to which I am unable to pay my due bill of 1000 rs & now they are day by day adding penalty charges just to make money.

I would like the forum to take action against them

Regards
Aarti sharma
[protected]@gmail.com

I had raised a Porting request from Vodafone to Airtel postpaid 1 week back. I recieved SMSs that all verifications etc are done and porting would be done on 12 March 2016 23:43 hrs. Ever since porting is done, I have 6 times called the airtel helpdesk and I was always told that it would max take 4 hrs. It has been 16 hrs now and still the status is same. Your senior executive (Shashi Kumar) was rude and asked me to wait for 24 hrs. Earlier one of your senior execs (Tausif) had assured me that by 4 PM, 13/03/2016, it would definitely be done.
Please look into it with priority as I do not have any alternate number and I am missing on important calls.
Porting Code: VX536985

I have three airtel number which was connected as known as my plan and my i was using my primary no. This happend 2 months back where i had been exeding my plan a bit and they suggested me a plan and said your amount wont exed more than 2500rs no documents were submitted but my plan had been changed no issue came up then but the i got another call stating than we have unlimited net 3g 5gb then unlimited 2g for 1500rs then It was a genuine call and the plan seemed pretty reasonable but then i asked them how much will my bill generate overall cause i have 2 attached sim and there answer was no sir your bill wont exed more than the amount given . my sim card was ported the next week without my consideration where i had asked the i have to stay in maharashtra circle and i dont want to enter bombay circle still rather the info given i had my sim ported okay no issue but my card wasnt activated its about 1.5 months and still have'nt activated my sim my bill is now approx 8K and the next bill is gonna generate me in a middle class family cant pay so much and for something i havent done and was cause by a fraud of wrong information from the airtel company i ready to pay what was promised by me but i wont or cant pay 8k please help me stop this.

This is the first time that I need to contact airtel customer care and it was the worst experience for me.I think they have no value for customer's money. I complaint for not working of broadband connection on 11/03/2016 in morning but they filled the complaint at night and said that the technician will visit at our home in Ghaziabad next morning 10:00 am morning.But no executive came to house for problem visit. When we called again the customer care many times the same day we got so vague responses from executive over the call which made me lose my temper but nothing happened.
Regards
Siddharth Garg

Recently I bought a 4G SIM postpaid from then on my life is miserable due to
the worst service provided by airtel. I got a 4g postpaid sim and it got
migrated successfully but there was no data services enabled for my mobile
number [protected]. Even after multiple complaints my data was not enabled as
the technical team was not able to resolve the issue.

I thought of resolving the issue myself and converted the sim to prepaid.
[protected] was converted to prepaid successfully on 29-FEB-2016. But here again
a problem is coming the new prepaid sim is going for address verification even
after providing it more than 5 times, escalating 1 time, writing to nodal officer and to appellate officer still no user.

I am tired of having to verify my address every time I call but still the
situation is same for past two weeks.

Regards,
Radhha Vijendra
[protected]

No signal, no service
My airtel dth set up box (Costumer id : [protected]) is not receiving signal, after registering complaint, (Ref no. 50061193 dated 05.03.16) ) the so-called service engineer came three day later for maintenance after so much of hue and cry...
However he did not succeed in proper maintenance, and the problem continued. He conveyed that the set up box will be changed, however after that no body responded.

This is a matter of great concern that, every day charges are being deducted from my account, where as i am not getting the service.

The response of costumer care is also not satisfactory in this regard..

I haved complaint on 8 march to the company that my GPRS is not working properly and not giving me the actual speed.
But on 13 march one employee of airtel told me that your complaint of 8 march is not showing.

The charges earlier for SMS was Rs 0.45.
Now AIRTEL debits Re 1, sends a message of balance after deducting . But additionally they deduct Re 1 more silently, fow which ne message comes.
In the last 5 days I lost Rs 12 this way.
TOTALLY UNBELIEVABLE< TERRIFIC METHOD>

I use a airtel 4g sim which i have been since past 5 years.recently when i was checking my data balance i found out that my main account balance have been deducted for an amount of Rs.70 in a matter of 2 hours.when i checked my data balance was 315mb at that point of time.so i checked my last 5 data as well as voice transactions.i did not find any mention of such deduction of money in the past 3 days.so i called airtel customer care now what i got to hear blew my mind.they told me that i have been using multiple applications over my 'smartphone' which has caused the charge to happen from my main balance inspite of my data balance.when i asked them what do u mean by multiple applications they tell me i cant use more than 1 application at a time if i dont want this to happen again(like if i am using facebook i cant use whatsapp or anyother app simultaneously).i asked them is this your new scheme or something about the multiple apps that i wasnt informed about or hear about anywhere? They told me yes sir it has started few days ago and it is the new scheme. When i asked the definitive date and time of this new scheme they cut my call, so i called again and this time branch manager took my call(as she introduced herself).she tells me the exact same thing about multiple apps so i asked her mam i have been using multiple apps since more than a year and i guess whole of India is doing that as we use the so called smartphones! So after arguing with them for about an hour she told me we are very sorry sir and i wil refund your money immediately.i got the 70rs. back(ignoring the 20rs i lost calling them which they charge 50paise per minute).
Now what i felt was i might not be the only one to have faced this.they might have fooled others giving this utter stupid 'multiple apps usage' as the reason.people are not so knowledged about such things and moreover they dont wanna get into this for a mere amount of "70Rs. Or whatever". But i found this ridiculous and annoying from the giant which is AIRTEL( Now International).
So i decided to raise a voice to avoid such incident from happening with others.