Airtel Complaints & Reviews

Dear Airtel
Booked ur fibre connection on 30sep2021 after having assurance that connection is available and the sales guy confirmed himself physically by looking at box installed in my area and said connection will be given the next day but as of today I.e 5oct2021 neither sales guy nor ur technical team contacted me .spoke to ur cc So many times but all in vain .everytime cc says engineer will call within 4 hrs but nothing happened.
My number for broadband fibre connection is [protected]
The landline number which I got after making payment for 6 months advance rental is [protected] and I'd is[protected]_dsl
Plz send ur engineer today for installation as I m fed up with daily calling and making complaint. Customer name -Gunjan kumar

I've been using my Airtel number past 12-15 years and yesterday it suddenly stopped working.. can't access aadhar card and other details. Help please

I wanna inform you that my Airtel broadband connection request is pending and not taken seriously because i will make an order on 24thSeptember2021and till now no positive response from your team and one more thing i am trying lots of ways for use internet for continue my studies but now totally fed-up with Airtel. Requesting you please take it seriously and resolve my issues as soon as possible. I reminding one more thing that is time is to important for aspirants you can't fill up my losses with your excuses regarding your services.

My airtel sim was working fine this morning but after some time it stopped working and when I call it's saying that the number is invalid. I have been using my number for more than 5 years now an it's connected to my all important accounts.
Today out of the blue it stopped without any prior notification.

Dear Sir,
I have made a bill payment of electricity through Airtel application using airtel bank. the payment was successful but till now biller was not settled more than 3 days. i am nearing the due date failing which the electricity will be disconnected. Transaction ID:FT[protected]. Register mobile number [protected]. As i am currently overseas, you can communicate to me through mail id: [protected]@gmail.com. i sent mail to airtel, but no proper response. i cannot communicate over the phone as im in outside of india. please help me in this regard.

Hi,

We are using total 6 connections and when I started to pay the payment I saw each time your payment was showing different amounts online.
I paid yesterday 3 payments, please find here the snapshots and still your customer care team member saying that we just paid half amount not full. When I did full then where half payment gone?

I keep sending email to Airtel and also calling but no response and no one helping to fix just keep sending reminders to pay quickly if not more late fee.

We are here to do the work not fight every day for payment and when few days we are late to do the payment then you just add your late fee but never see about the issues we get with connections and payment what you guys are doing it on daily basis.

I have added the connections snapshot too for you to check and also here messages I got when I paid.

Hi, Bill payment of Rs. 398.87 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

Here we have paid 398.87 and your team saying we have just paid 138.45 only.

Hi, Bill payment of Rs. 212.4 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

This one they are saying its correct

Hi, Bill payment of Rs. 303.91 has been initiated towards your airtel mobile[protected]_dsl. Txn ID:[protected]. Payment will get posted to your Airtel ac within 4-hours subject to successfully completing this Txn. Please keep this Txn Id for future reference. Please update your app for better experience.

This one they are saying we have just paid 272.

How possible when you sent message for full amount and we paid full amount from my account too and Airtel keep saying they just received only some amount?

Thank you.

MESSAGE RECEIVED ON[protected].02 IST ( YOU MAY SEE THAT THIS MSG WAS RECEIVED AT 19.02 PM THOUGH WE ASKED TO COME BEFORE 6PM)
Dear Customer, Your service request no[protected] could not be attended by our engineer due to a technical issue.. The next appointment available for engineer visit is 20 Sep 2021 16:30:00-20 Sep 2021 17:30:00. Please SMS 'VISIT Y' to [protected]. If new timing is not convenient, please SMS 'VISIT N'
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION WHEREIN WE HAVEN’T CONFIRMED ANY)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].32 IST ( YOU MAY SEE THAT THE TICKET IS DECLINED BY OUR CONFIRMATION AND TO SHARE THE HAPPY CODE)
Dear Customer, Request for re-appointment for your service request no.[protected], for Airtel Fixedline/Broadband[protected]_tn has been declined basis your confirmation. Your request will be resolved by undefined Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].14 IST (THROUGH TELEPHONIC CALL THE ENGINEER SAID THE ISSUE IS RESOLVED AND ASKED TO SHARETHE HAPPY CODE)
Please provide the Happy code 3082 to engineer once your problem is resolved.
MESSAGE RECEIVED ON[protected].15 IST (SINCE ISSUE IS NOT RESOLVED – ONE MORE TICKET RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (24 Sep 2021 03:30:00 PM - 24 Sep 2021 04:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
MESSAGE RECEIVED ON[protected].30 IST (NO ONE VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-orderHi, Our technical team is still working on your service request no.[protected] for your Airtel Xstream Fiber services. It is expected to be resolved by 25 Sep 2021 06:35:00 PM. To track your request, click www.airtel.in/track-order
ENGINEER VISITED ONLY ON[protected] AT AROUND 5.30PM, CHANGED THE MODEM AND PROMISED THE ISSUE WONT GET REPEATED NO HAPPY CODE IS TRIGGERED AS WE ASKED HIM TO KEEP THE CONNECTION UNDER OBSERVATION AND HE AGREED
MESSAGE RECEIVED ON[protected].52 IST (AS THE ABOVE ENGINEER COULD NOT BE CONTACTED, AGAIN A TICKET IS RAISED)
Hi, Your service request no.[protected] has been assigned to engineer (Hashan_FR_N1), He will be visiting at your premises between (01 Oct 2021 04:30:00 PM - 01 Oct 2021 05:30:00 PM). To track your request, click www.airtel.in/track-order. We request you to keep the engineer informed if there is Covid patient in the house so that he can take all necessary precautions.
ISSUE ESCALATED TO SENIOR TECHNICAL TEAM & APPELLATE ON[protected] AROUND 3PM. THEY PROMISED TO SEND AN ENGINEER IN 2 HOURS BUT NO ONE CAME BUT THE ENGINEER CALLED AGAIN AT AROUND 7PM. WHEN WE SAID, THE OFFICE IS CLOSED, RECEIVED THE FOLLOWING MESSAGE

MESSAGE RECEIVED ON[protected].30 IST (NO ON VISITED US BUT A REGRET MESSAGE THE ISSUE IS UNRESOLVED)
Hi, we regret for the delay caused towards resolving your service request. It is our constant endeavor to help you stay connected. Our team is still working to resolve your service request no[protected] for your Airtel Xstream Fiber ID[protected]_tn and will keep you informed on this. To track your request, click www.airtel.in/track-order

A CALL CAME FROM BACK END TEAM ON[protected] AT 10.55 IST, WE SAID THE CONNECTION IS DISRUPTIVE, HE SAID IT IS WORKING FINE AND COULD NOT FIND ANY PROBLEM AND ASKED WHETHER WE CAN CLOSE THE TICKET. WHEN WE SAID IT IS NOT WORKING (DISCONNECTED AGAIN FEW MINUTES BEFORE THE CALL) HE HAS AGREED TO SEND SOMEONE, BUT SO FAR NO ONE HAS COME.
NOW AT AROUND 13.30 IST CALLED THE APPELLATE, ESCALATED AGAIN SPOKE TO SAME OFFICER AND HE PROMISED TO ESCALATE AGAIN TO RESOLVE IT

I bought a AIRTEL BROADBAND CONNECTION on(15-NOV-2021) with100MBPS plan of 3 month. In starting my connection speed is good 100MBPS but after two days my internet soeed reduce AUTOMATICALLY 50% and now they give me 50 mbps SPEED . I COMPLAINED TWICE IN AIRTEL CUSTOMER CARE BUT THEY FAILED TO RESOLVE MY PROBLEM .
I AS A CUMSUMER VERY DISAPPIONTED WITH AIRTEL BROADBAND SIRVICE AND CUSTOMER CARE SERVICE.

MY BROADBAND CONNECTION NO. IS - [protected]
MY MOBILE NO. IS - [protected]

THANKYOU
NARENDRA GURUNG

On 2nd august 2021 I have shifted my airtel broadband connection from Bangalore to Lucknow at the time of shifting they told me that my 1 year airtel broadband plan will continue in Lucknow only number will change. Then in September I got bill 999 so I called customer care but they didn’t have any idea then I shared the paid bill after that they told me they have refunded the amount via courier on my old address which I already left. Then I told them after that they told me that will refund my amount in bank they asked me to send cancellation check. After that I have shared cancellation check with them but I didn’t got my refund amount yet. They are not replying me. My airtel connection is with my husband name and contact number. Airtel keep sending me new bill without refunding the old

I have not received my refund booked connection on 11 sept 2021 and go cancelled on 26 sept but refund has not been credited yet.

On 2nd august 2021 I have shifted my broadband connection from Bangalore to Lucknow at the time of shifting they told me that my 1 year broadband plan will continue in Lucknow only number will change. Then in September I got bill 999 so I called customer care but they didn’t have any idea then I shared the paid bill after that they told me they have refunded the amount via courier on my old address which I already left. Then I told them after that they told me that will refund my amount in bank they asked me to send cancellation check. After that I have shared cancellation check with them but I didn’t got my refund amount yet. They are not replying me

Respected Sir.

For the past 1 week I'm getting calls from anonymous numbers to my personal airtel (chennai) mobile number constantly. Now, the stage is that it is very problematic for my family members (father, mother and sister). If I call them back I get a recorded call stating that the number is invalid or not available . Within 5 days I got around 50 calls in 35 different numbers. So, it is my humble request to give the...

I have recharged my mobile number google pay for Rs.598 on 14th Sep 2021and received an SMS with Transaction reference id[protected] bhartiairtel.[protected]@sbi Bank transaction was also completed successfully but my mobile is not recharged. Till now I got no message regarding the recharge, although the amount has been debited from my bank account. hence request to chargeback me the amount which is debited.

Sir/Madam,

I have an active Airtel Prepaid Number [protected] since 2012 and except for small issues with network connectivity, I'm quite satisfied with the service until 02/10/2021, when my active Airtel Prepaid Number [protected] suddenly without any notice or reason stops working and when I call on this number from another telecom provider, it is prompted by saying "The Number you have dialed does not exist". As I'm an active...

बहुत बड़ी फर्जी कंपनी है एअरटेल और बड़ा घोटाला है उपभोक्ताओं के उत्पीड़न मे। हम लोगों ने तीन महीने पहले कनेक्शन लगवाया आज तक अपने वादे के अनुसार लैण्डलाईन कनेक्शन नही दिये। कनेक्टिविटी स्पीड बेकार है। अगले बिल पीरियड के लिए प्लान चेंज करना चाहते है पर कोई आप्शन ही नही।
121 पर शिकायत करने पर अब उन्होंने मेरा नंबर ही ब्लाक कर दिया है।
मै तो अपने लोकल सर्विस प्रोवाइडर से कनेक्शन हटाने को कह चुका हूँ पर वह बेचारा कंपनी के फर्जीगीरी से स्वयं असहाय है। मेरी आईडी [protected] बनारस मे है। @[protected]
भूल के भी एअरटेल एस्ट्रीम या कोई भी सर्विस मत ले नही तो परेशान रहेगें।

Hi team,

I have subscribed reginal marathi pack of Airtel dth. They have removed sony marathi channel without prior notification. Also I have paid mony for that channels. Though they removed it. They are asking extra money to add it. So I am request help here to add it again without extra cost.

Hello Airtel,

My Airtel Connection [protected] stopped working in UAE.

Please do check with the issue and requesting you to resolve it at the earliest.

I have did everything from my end, its not working at all.

I am totally stuck as I am not able to get OTP.

PLEASE DO SORT OUT THIS ISSUE AT THE EARLIEST.

Kind regards

I need ebill for the bill cycle for september which I am unable to see in my airtel app and through the website as well. I contacted customer care on 3rd october 2021 at 10:00 am they are unable to help stating they can't send ebill since its prepaid account . I am not getting ebill on my account which I used to get earlier, However I am able to ebill for other customers which are coming on my email id . Pls help me to get my ebill for the month of September . Its becoming a headache now to contact airtel again and over and over regarding this . This happening for sometime looks like tax forge happening from airtel side . Its consumer right to monthly invoice for the payment paid . We dont need payment receipt this is different than invoice . My airtel app shows " no data" tried login/logout and website user not authorised . whats happening not idea .

I have 2 Airtel Sims and both are activated for International Roaming. Now when I m in UAE even though there is enough balance I am unable to make or receive the call. Customer care is not ready to take any accountability. They are saying we need to recharge IR pack then only it will work and your IR is not activated. Though I am getting Sms regularly. Sad to know that our network provider are so poor in knowledge that they can't even provide the proper solution and leaving no option behind us than to quit both the numbers.

I have checked everything but nothing works.

As part of the OFC cabling work, airtel has constructed a pole in front of the building entrance . The place is the location for loading and unloading of materials during people movement in and out and also the location of the new maingate. No permission was taken for this.