Airtel Complaints & Reviews

Before I do port from Karnataka Airtel to TamilNadu Airtel, I had 180 Data pack with me. when contact customer care to clarify the data pack transfer, they said there will not be any lose, it will carry forward since you are taking Airtel post paid service only. Because of their confirmation, I did the Port from Karnataka Airtel to Tamilnadu Airtel. Then I came to know that, that it is wrong commitment they have provide to me. I lost all my data. (its 180 GB data worth of Rs 1180). I Called up customer care again to get this pack. As per their statement, they don't have authority to provide, they asked me to check with nodalofficer team. I wrote many mails to noalofficer team tamilnadu, but there is no such respond from them. So I waited for some time and I have given the option that shall I do subscribe Booster pack for 180GB so that they can do waiver off in billing cycle. There is no objection from them and no respond for my proposal too. After few days time, I opted for Booster pack. As per Airtel's plan, custemer can do subscribe Max 90GB per Month. so its subscribed for 2 months and informed to Nodalofficer immediatly to waiveoff via mail. Again there is no respond. And bill has generated with the boosterpack, then after so many followups, Team has waived off for Aug month bill ( Rs 590, ie.90GB). I keep inform them for the Sept month bill too waive off since Aug Month but there is no response from Airtel again. Now Sept Month bill has generated for the remaining 90 GB (Rs 590). I have requested again to waive off but team Nodal officer is not responding at all till today in the morning. And I have been forcing to pay the bill for this pack. ( Anyway I already paid for the regular plan).
When i Called up Nodal office team via phone, they agree to waive off but due to their system process, its not possible to wavie off for next 3 months itseems. And they are not ready to do any compensation for this loss.
My question to Airtel team:
1. Because of Airtel Team's Mistake ( Agreed by them: having recording call with me and with them too) why customer has to bear the loss?
2. Why Custemer's mails are not responded since 14th sept to till today in the morning? though I escalated many times to Customer care team and nodaloffcier phone team.
3. is Customer's request are least bother?
4. How you are going to compensate if you are not able to waive off because of your system restriction?

To know this issue, please refer SR Number ending with 686969.

regards,
Senthil

Respected sir,
I have accidentally recharged to a wrong number ([protected]) insteaded of ([protected]) please reverse the recharge to my account
Recharge done on 30/9/2021
Tid:[protected]

I had airtel’s broadband for 5 years and they were never resolving problems of net not working. Finally I changed broadband to hathway and the day I was changing and disconnecting the connection I paid the due amount confirming from their site and customer executives. But after a month they started messaging and calling that there is still due amount left while I was not even using the connection.
They are really irritating and not customer friendly
Please help

Dear All,

With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which AIRTEL DTH SERVICE can ever provide to their customers.

To start with, I am not sure how much AIRTEL DTH SERVICE is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.

Finally, I have pushed to an extent which is making me write this email and switching to DIFFERENT SERVICE PROVIDER. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a HUGE ORGANIZATION. I have been using your services for more than 15 years. But I guess I should look for some better alternatives, may be because of the "WORST CUSTOMER SERVICE" which AIRTEL DTH SERVICE has given me.

As everyone says, in today's world the quality of SERVICES goes equally down when the quantity of PEOPLE consuming those services goes high.

Details of the Issues are:

A: BILLING ISSUES:

1. WAS THE FIRST CUSTOMER IN AGRA TO BUY AIRTRL XTREME BOX.

2. SUBJECT LINE OF EMAIL IN CORRESPONDENCE CASE ID : WORST DTH SERVICE : DTH issue case I'd: 97660572

3. I have purchased this AIRTEL EXTREME SET TOP BOX IN NOV 19, and there was installation signal problem since day 1 as the engineer said that it would be working on my neighbour's wall, they finally sold me the set top Bex for 2500/- and since then it was a chain of emails I have been sending to AIRTEL.DTH for now and then issues.

4. Customer care usually says that the engineer visit will happen and they will refund the charge of 150/- for engineer visit to my account once Problem is rectified, that happened twice but no resolution.

5. FOR LAST 5 DAYS THEY HAVE STOPPED RESPONDING TO MY EMAILS AND NEITHER THERE CUSTOMER CARE NUMBER US WORKING.

FINALLY THE AIRTEL DTH SERVICE CUSTOMER CARE ARE REALLY A BUSINESS MINDED OR HIGHLY PRESSURISED FOR BEING TARGET ORIENTED FOR SALES but this is NICHE SALES & CUSTOMERS FINALLY IS NOT A HAPPY CUSTOMER .

Now I have full confidence in AIRTEL DTH SERVICE MOTO, which is “LET THE CUSTOMER SUFFER FOR THE MISTAKE THAT THEY MADE BY SUBSCRIBING TO AIRTEL DTH SERVICE SERVICES.”

I have been a happy Customer of Airtel as well for more than a decade now, & recently such an experience from AIRTEL DTH SERVICE …. Is a question mark, I have been recommended for OTHER SERVICE PROVIDER and not because I did not like any other brand but because I never expected this kind of PATHETIC service by this big company. I think now the time has come where myself, including at least hundreds of people need to change their mind because of the services which myself and they have been getting over a period of time. There have been many instances where I did not get service that should be provided to a customer and now when I am done dealing with you people would want you to please discontinue my AIRTEL DTH SERVICE connection remove me from your systems because your system, policies, procedures, services, way of doing business and looking at things is getting WORST day by day.

I know that loss of a hundred customers would not make any difference to your SALES and MARKETING team because COMPANIES here do not understand the two most important words to run the business, providing exceptional "CUSTOMER SERVICE" and I would certainly try to see if other leading companies do or do not understand it.

With this, I PEN DOWN and say my FINAL BYE to AIRTEL DTH SERVICE !!! I wish a GREAT FUTURE FOR YOUR COMPANY AND IF GIVEN A CHANCE IF AIRTEL DTH SERVICE IN FUTURE, WOULD FOR SURE WANT TO LEARN THE WAYS OF RUNNING A BUSINESS WITHOUT SATISFYING THEIR CUSTOMERS!!

ABHISHEK SURI

[protected].

Hi Team

In our area we have been facing network outage issues for airtel
Raised multiple issues with airtel still no action from them

Please help!

Hi Team,

We have been facing network outage for Airtel.
Its been more than 2 days no network for airtel.
Raised multiple complaints on their mobile app. Still no resolution.

Could you please help us and take a action

Regards

Rajasthan

Hi Sir,

We are the customer's to Airtel, from past few years. We have 2 Postpaid and 1 Landline connections. Using in Airtel homeplan.

Mobile1# is in 450 Plan, With local calls Free
Mobile2# is in 149 Plan, With Local calls Free
Boadband is in 450 Plan. Altogether including taxes, we receive[protected] Bill every month. However, Airtel started charging for local calls by just updating their plans internally, without intimation. So they charged around 400+ for local calls on Mobile#2. We were keep on raising complaints to Customer Service, they were assuring a call back to discuss on this from proper authority but nobody calls us but closing the tickets.
Refer Tickets#[protected]
[protected]

We have paid the regular amount that we get every month, how ever this excessive amount to fall as due by tomorrow and current month bill will also fall in the same bill cycle, if they don't make resolution. When we asked for Port-out they are advising to pay the outstanding.

Can someone kindly help on this.

Thanks,
Sreekanth

Respected Sir/mam,
I went to my nearby airtel store for getting the fastag for my personal vehicle. I got the money in my personal wallet but didnt recieved the mpin. The nearby airtel store provided me with the fastag which i cant use without my mpin. Now when i try to reset my mpin from airtel thanks app it says, mpin reset window is closed, try again after 24 hours. I want to go tomorow out of town for medical checkup and unfortunately wont be able to make use of fastag and the whole purpose going to nearby store got defeated. Kindly help me in this regard.
Thankyou

Dear sir,
I have recharge of Rs 48 on my prepaid mobile from Google Pay app through net banking on 28th september, 2021. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting in my mobile no [protected].
Please take this request very sincerely because this happened with me twice....

I am working in dubai from last 6 month but and I am using Airtel sim on roaming but from today my sim is not getting network kindly reactivate my sim...

I have requested Airtel for disconnection of my broadband on 04 Aug 2021reference number[protected] as there was no internet since 27 July 2021. I cleared all pending payment as directed but Airtel again generated bill on my name in Sep and asking me to clear those as well for disconnect.

Kindly help me with this issue

Pls solve my problem i am not make call in day more then 20 number and facing problem in indor internet service

I wanted to share the experience regarding the Airtel network, they have cheated for me during number port.

My Number [protected] was Vodafone and I got the call one day from the Airtel executive the name of the person is Swati ([protected]), she told me the postpaid plan, which means Airtel providing 299 plan life time if I will port from Voda to Airtel.

I trusted her and raised the port request from Voda and after porting I am getting many issues like the plan which she has offered to me that is 399 while she told 299, and when I called her so she told me she will not receive my file at yet.

Even I called multiple times in airtel customer executive so he suggested I to drop the email to this email id- [protected]@in.airtel.com, I have dropped but not getting the response so far.

I want to raise the complaint regarding the Airtel network they lying to me, they have done fake promises, and they break my trust.

I am sharing the email screenshots.

Please help me here to get same plan what Airtel has promised.

Airtel has been spamming my mobile number with pack reminder messages and incorrect SMS saying my pack has expired even after reneweing pack.

They are misusing SMS service.
Inspite of fully registered under DND, airtel itself is spamming.
Multiple reminders for pack renewals, pack expiry etc
one SMS one can understand.

Messages received from nay headers like AX-ARWINF, AX-Airtel, AX-AIRGSF

My Airtel mobile no has 45 recharge coupons which valid till 01/01/2023. But this coupons is not working when recharging but still showing in my Airtel app. Upon contacting company say, they withdraw the offer and not servicable. But the coupon have expiry upto 01/01/2023 and still showing in my Airtel app.

I am a senior citizen and a customer of airtel prepaid since past 10 plus years. I have a Airtel Gujarat prepaid connection and I am currently in Bangalore. I am not able to connect with my family members as using my airtel, i am not able to call any STD landline numbers. I had raised a complaint regarding the same on 20th september 2021. Complaint ID CQUKI3WST[protected]. Airtel closed my complaint even without checking with me once what...

Hello,

My internet broadband got suspended yesterday at around 2.20 PM. I have fully paid the bills yesterday, still it has not resumed.

My airtel fixedline number is [protected]
Broadband ID :[protected]_dsl
Relationship Number : FT2203l[protected]

I have recently shifted my connection from Karnataka to Uttar Pradesh. The internet got suspended for a bill which was not sent to...

I want to port my number to another cellular network provider, when i am trying to generate porting code I am getting below message
"UPC cannot be generated as there is subsisting contractual obligations with your service provider."
It's been two months I have been continuously contacting customer care none of them are able to provide any resolution all they do, they take time to resolve issue with in 72 hours, and giving false...

I recharge two times from airtel payments bank to, money deducted but nkt recharged
.
I used airtel payment bank app to rechacged my mobile no.

I lost my 766rs