Date of Incident: 11th Dec2015
I'm using Airtel mobile & data services for about 5 years now. But never ever had a problem o[censored]sing more than 1 gb of data in one day.
I had a mobile recharge balance in my airtel prepaid mobile, 10th Dec15 : Rs 1000
I had a mobile data recharge pack for 1gb activated on 10th Dec15 : Rs 265
I had only used my mobile for booking a taxi on 11th Dec 15 at about 2 am and check messages, other than that no downloads or browsing.
11th Morning my mobile balance was just Rs 4, when I call the customer care they said I used more than 1 gb data and so charges deducted from my main balance. This news was shocking to me, even then I politely asked them to give the details and solution to get my 1000Rs back. They said the technical team will call me for further assistance, no one called. Airtel CC Ref no: CBDMO[protected]
I called customer service again, this time they said, I have used 3G data services instead of 4G services so my charges of internet usage is deducted from main balance. This time also I also asked politely, to give me a solution to get my money back. They just hung up the phone. I have paid Rs 265 for 4G / 3G pack available at airtel website, I think it is the highest plan available. I don't care where my mobile gets connected, its Airtel responsibility not mine to chose and pay for their mistakes. Airtel CC Ref no: CBDMO[protected]
Then I write an Email to airtel customer care and received same reply like I have used more than 1 GB data which I dont believe, then I requested the proofs of my usage. Their reply was to wait for 2 days till I get further reply from them. Airtel CC Ref no: CBDMO[protected]
But for all the above complaints I received SMS from airtel stating "your complaint resolved to your satisfaction".
This now making me mentally upset & raising my stress level. I need proper answer from Airtel and refund of my money back in my Account.
Sathish kumar
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 12 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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