Airtel Complaints & Reviews

[protected] which was ported from BSNL to AirTel POSTPAID. The result SIM is not working due to some technical issue at AirTel. We are facing same issue for a week then they were activated. After 3days of activation again they were stopped without any intimation for converting into AirTel prepaid. The final result is SIM is not working. We are loosing many of the important calls because of AirTel. I'm doing business so I lost many important calls. Hence kindly activate my SIM.

Sir, I want to draw your kind attention, that, on dt.01.12.2015, my data balance was 530 mb & talk time was Rs.270. Due to validity period I had recharged a data pack of Rs.275. Next day I found my entire data pack along with talk time vanished. On dt. 05.12.2015, again I had recharged Data pack of Rs.275 and talk time of Rs 130. The next day i.e. 06.12.2015, again it had vanished. Now I ask the customer care executive SUMONA GHOSH for the above matter. She had no intention of solving the problem and started to argue with me and unable to reply about the vanished data and talk time. Now my humble request is that may I know on what ground my above data and talk time vanished. For your further information I am using this mobile no. along with data from the beginning day of 4G, and the consumption of data always remained below 500mb. Please tell me shall I continue AIRTEL or else? In this regards please literate the customer care executive like SUMONA GHOSH so that a genuine customer may not be harassed and know the details o[censored]sage of data. Needless to say as a good business gesture, again I have recharged Rs.275 on dt. 07.12.2015. Hope and trust your good-self will look into the matter and return back the talk time and data pack. Awaiting for your early action and reply.

I, Hari Babu Makkena of your Customer since 18 years, recently on[protected] at 7:02 PM I recharged mobile data for Rs.169/- for 1GB 3G data for 28 days based on your message, and Transaction ID is [protected]. But unfortunately, after recharged the data the message has been come as 650 MB Data for 14 days, immediately I asked your retailer, but he was not properly answered to me. Everyday after disconnected the data the message was come as your data validity expire date is[protected]. On[protected] one message was come your company "Mee data pack validity expire ayyindi ippudu usageki main a/c nundi charge cheyyabadutundi". Based on your message I was data recharged for Rs.169/- 1GB 3G data for 28 days, but the data was not come 650 MB instead of 1 GB for 28 days. I think your company was cheated me in this regard. Please rectify my problem immediately, if you are not rectify my problem, i will take legal action against your company and I will complaint at TRAI against your company. Please rectify my problem as early as possible. Thanks. Hari Babu Makkena Cell No. [protected] email id: [protected]@gmail.com

Hello Airtel, I have purchased a corporate connection from your agents. All the verifications are done and the message I got said like my number is going to be activated in 24hrs and after 24hrs the message says documents are not validated please contact support. This happened for me 4 times. Every time your retail people say, "choose a new number we will activate it". But its not happening. Please activate my connection My alternate number is : [protected] My E-Mail : bharath.[protected]@gmail.com

I have a airtel dth connection I noted that I was charged extra for the past few months. When I checked with the customer care they told that there are two active connections in my name. I have never requested to create two connections so far. I am charged unnecessarily for the months may till december. I have made multiple complaints to disconnect one connection and reimburse the money which was charged extra. I had around 650 rupees in my dth account at that time Following are the complaint nos: 48422122, 48435385. I was expecting a reimbursement but I was astonished when I checked my airtel dth account, now my customer id has changed and now my account balance is -18. When I checked with customer care people again and again they made me wait for 10 minutes and then they disconnect my call. This happened for 3 times finally after telling them all the history to all the people they reroute they are asking me to check with my bank account. I have following questions: 1. What happened to the account balance ? It was 650 at the time I made complaint 2. Do I have one account instead of two? Customer care people are still telling me that there are two connections active. 3. How the second connections was created without my consent? 4. Why I am not eligible for reimbursement? If I am not answered I will be disconnecting all my airtel connection[dth, 2 post paid sims, 1 internet connection] My old customer id is : [protected], new customer id : [protected]

My bill for last billing cycle, bill dated 6/12/2015 should not be more than Rs.450, however it is Rs.1000+, I need it to be resolved, cause I'm not paying for what I did not use. My monthly plan is of Rs. 299, and above that I did a 3g top up of Rs.80, so even if the tax is included, it shouldn't be more than 450.

I have spent enough time and energy writing to customer care and on social marketing accounts of Airtel, even to the airtel money grievance team, but no one removed the block yet. Its almost 1 month now. Very frustrating. And very saddening! The sim card belongs to me, the wallet is in my name, however they have blocked the debiting facility of my airtel money wallet on [protected]. They say i have to send them the bank statement of the person who sent me the last cash load. Now is it even a valid logic? I have sent my POI and POA and even my picture, to prove that am the rightful person using the wallet. Even the sim card is in my name. This is just a lame excuse to seize the money on any pretext. If a person sends me any money, i cant ask her back to send me her updated bank account statement as these documents are very sensitive and confidential in nature. If airtel got an issue with any particular transaction that happened in the account, i have told them to deduct the amount for that particular transaction and give me back the rest of the amount. Even though it is never my fault as i cant filter the credit card and debit card of other people, and i dont think RBI restricts receiving cash gifts from others. So people who are reading this my 2 cents advice is NEVER to use Airtel Money. I have been using their services for more than 2 years now, but this is what i get this time. Cheated 6500 from me. And never cared to refund a cent even. BEWARE CONSUMERS, WE DONT DESERVE TO BE CHEATED! Dont fall for all these airtel money wallet fradulent schemes.

My balance was 107/- and later when i checked it showing 97/-, upon calling cus care, i came to know i had called to another number and talked for 10/-, I want to tell you, have dual sim phone and i called to another number of same phone just to check call divert facility activated or not, total time recorded was 58 seconds, and balance deducted was 10/- also that call didnot even start, how can i connect to my own number, The customer care whom i interacted was worst in service, he dont know how to talk to people. Resolve my issue ASAP, its not issue of 10/- but loot that Airtel company has started, this is the reason why lots of people switching to other sim.

Dear Sir/Madam I, Preeti Kumari, from new jalpaigudi district, W.Bengal and using the sim of Airtel from several years. Since, i am lawyer by profession so, few days before i shifted to Delhi for my professional growth, subsequently i have applied for the portability of number in Airtel, Delhi NCR, i have approximately 200 ₹ balance in that account and airtel store's personnels have said that the balance is transferred to newly ported number since, service provider is not changed irrespective of the state. Unfortunately, i did not get my earlier balance and only got new balance which was committed by airtel store at the time of filing of application. I have already registered my complain at customer care but they are not co-operating and saying contact with airtel store and airtel store personnels are saying contact at customer care, i never seen this kind of deficiency in service this is totally shifting of responsibility. Kindly take up this complain on urgent basis and resolve this issue immediately, otherwise, i will go for a civil suit aginst the Airtel services. Thanking You. Regards' Preeti Kumari, Advocate Cell no. [protected] 303, Lawyers' Chamber, M. C. Setalvad Block Supreme Court, New Delhi-1

Hello team Airtel, I raised a complaint to [protected]@airtel on 27Nov2015 that my internet connection is not working and this issue was supposed to resolve in 48 hours. I live in HSR Sector 2. I call the 121 after 3 -4 days and surprised to heat that my issue has resolved "Our records indicates that, as per the reference number 61988598 the issue has been resolved" I am still facing the same issue. I escalated it to L3 and they told me the issue will resolve in 24 hours. It has been more than 48 hours but all in vein. Attached are the emails. Please do the needful. Regards, Jitendra

Hello I have some unexpected complaint for your airtel. I start from beginning On last friday Am using some other network broadband, same day your sale executive (shyam) meet me and tell airtel specification to me, he told he that airtel is cities best network providing good broadband services too, now you can say that he manipulated me and convinced me to switch over airtel. On sunday I gave him all my related documents to your sale executive (shyam), on (16 november)Monday I received my fixedline account number-[protected] and installation order number that was 45781114, same time I make a call to your sale executive ( shyam ) for just informing him that I had received this related information for my new connection, but that was the time when I was shocked to hear this from your sales executive (shyam), he just told me that this installation order number doesn't have any scene atall, I told him that this was mention in the text message that my connection was install in 3 working days, but he continously refuses my word even that he told he that he was the person who make my connection installed no other man can do my connection without his permission even for this he told me to give him additional 500 amount, then after ny connection get install, if I will not give this 500 amount to him, he dont allow any technician person to make my connection installed. For this scenario I complaint on your customers care even I went to your airtel store, but still its all about 4-5 working days am not having any proper response from your side even now your sales executive ( shyam ) was refusing to any commitment that he made to me. I dont know how you people are going to launch airtel 4g even your broadband, customers care executive, sale executive, technician's are like this, they all are just manipulate customer and ask for additional amount to pay. Shyam contact-[protected] My contact-[protected] I hope you understand my situation and do better response as soon as possible. Waiting for your response Thank you.

I have recharged 2-g 1 GB net pack with airtel on 2-12-205.This recharge was done through paytm. The amount 178 has been debited from my account but the service has not been activated.the operator reference number is [protected].Please resolve this issue as soon as possible

My Number is [protected]. I ported from Tata Docomo to Airtel. My Fone is brand new & Latest. It hasnt shown any problem with docomo. But when i ported to Airtel due to 4G, there was not any outgoing calls. No problem with SMS, incoming calls. Then i replaced the sim and the problem worsens. I cant call even with selecting 2G, 3G, 4g options. Sometimes it works with 3G option, but now continuously not workng. I can recieve calls, sms, do sms, but not any outgoing call. I dont think it is that serious problem that company like Airtel cant resolve... or just lazy behaviour even with a person like me who has 4 Airtel D2H connections and 5 Airtel Mobile connections in the family

Airtel number [protected]. My number[protected], I complained about 10GB plan Unlimited which I choose while taking this connection. After 10GB, I am not able access the network, So I stared complaining this issue. Once 10GB is Over as per the unlimited plan I should get normal speed instead of high speed, which I never got. After complaining this Customer support started providing 1GB 2 gb pack free saying this will be resolved soon. After this I was informed like some technical issues, server issues. Later suggested with same plan you will get 15GB same charges will be applied for next few months(but I never thought plan will be changed at backend by you support guys) So lot of conversion happened me and customer support and technical staff also from airtel..

I purchased an airtel 4g connection in june.it worked fine for some time and suddenly it kept disconnecting frequently since July. I registered a complaint and it was supposed to be resolved in 48 hrs.After 48 hrs the status says resolved but no one came to site or even spoke to me. I re called the customer care and they said they will lodge a fresh complaint again under priority. This continued for months and now we are in December . I kept hoping that one day they will resolve my issue and kept paying. Then starts the maintenance periods.twice a month they are under maintenance for 4 to 8 hrs without informing us that a maintenance is scheduled.The worst part is that even though the internet went down some how my GB s were getting used up. Since july i have been mailing them and nothing. Finally i told them that i will not pay this months bill if my issue is not resolved. I guess they have a lot of money as they do not care and they barred my connection. All in all internet is for more productivity while if you take airtel the only thing produced are telephone bills to call them up frequently. BY FAR THE WORST SERVICE EVER

Sir, I get a Call from airtel digital tv costumer care and give a offer, that is to free upgrade of setup box (my set up box expired its warranty) with 6 month warranty and 1 month free recharge. So many time I call costumer service..but they said there is no offers like this. They give fake offers to make renewal recharge, please take action on this.I get offer call from this no +[protected], and [protected] My costumer Id is [protected], my registered mob no is [protected]

Hello, i am using three numbers of airtel... i am not getting network at my home, unable to make calls n sms... have lost a big volume of my business due to this Airtel network problem.. complaint done, several times, over the phone, through mails n smses... no solution till now from their side.. Please guide what is the procedure to solve this problem... Regards Vijay [protected]

I had applied for a new broadband connection on 29 th november, i had already paid Rs 8200 as payment in cheque for 6 month plan including 4 mbps speed but after some days the customer care told me that they could not provide, me with new connection as it was already full my application number is [protected] i want to get a new connection urgently as soon as possible my address- is 17, stc golflinks phase 2, lalghati, gufamandir road, bhopal

On my mobile [protected] since last 2 years, I am not received the summary of call duration, amount deducted and balance after the end of call. I had made so many requests, To after advise of airtel office my old sim was replaced...But my problem is not solved. I am a Senior Citizen Govt official retired, but no wone can hear my complaint.

Hi, We use the Corporate Postpaid network consisting of more than 250+ numbers active. We need to deactivate the service for some selected nos that are not in use. We are trying to do it for the past one month & nothing is happening from your end. Every time when we call the Customer Care exe, they say "We cannot help you. Drop a mail to [protected]@in.airtel.com" and when we do it, we just get an automated reply "Please note that due to unavoidable circumstances there will be a delay in our response. We will try and respond to you in 2 days". We have 15+ such mails asking us to wait for 2 days. Do you people really have a process to address the concerns of customers? And why is that your Customer care exe always reply "Our senior guys are not available" whenever we ask them to connect the call to person-in-charge? First address the basic needs guys.. Then you can go ahead spreading your Cashback/4G propaganda whatever you guys claim awesome.. I would be reachable @ [protected]