Airtel Complaints & Reviews

Hi All I stay at Anekal Bangalore where there is no broadband providers. So left with no coice I have opted for Airtel CPE Outdoor unit Home Wifi. Our usage is around 15GB. So I opted for their 1295/- 15 GB plan. First month I got a bill of Rs 3014/- Very next month with in 8 days my 15GB data consumed without downloading and movie or so then I opted for 30GB plan. Again in a weeks time that also consumed. I feel like it a cheating from Airtel. Now I do not know what should I do with this? Unfortunatly I do not have any choice as no other broadband provider is available near by. Please help me out to get rid f this type of cheating.

11 th day without Airtel Network. Showing 'Emergency calls only'. You have failed to resolve this problem even after the promised date 27/11/2015 by12.00pm. Please don't promise if you are not able to resolve this problem. Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Fri, Nov 27, 2015 at 1:23 PM, Deepak Ramnani wrote: 7th day without Airtel mobile network. The deadline given as 27.11.2015 BY 12.00 PM is over now. Now what to do? Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Wed, Nov 25, 2015 at 2:32 PM, appellate.[protected]@in.airtel.com wrote: Dear Deepak Ramnani, Greetings from Airtel! This is in reference to your email informing us about inability to use the service on the Airtel Mobile number [protected]. I would like to inform you that, we have already registered a Service Request with the reference number 66386919 and the same would be resolved by 12:00 PM on 27/11/2015. Our team will revert you with an update on your concern. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Meera B bharti airtel limited [protected]Original Message[protected] From: [protected]@yahoo.com To: appellate.[protected]@in.airtel.com Cc: Sent: 25/11/2015 11:05:56 AM Subject: Fw: No network [protected] 5th day without Airtel Network. On this auspicious day of Guru Purab I am not able to exchange greetings. Its very sad for me. Your Airtel Network Team had visited my place yesterday and they were also without Airtel Network after stepping inside my house. Even they faced the same problem with all of their mobiles. It is my request to provide quality network at the earliest. Though you have provided the resolution by 27th of this month but its very difficult to remain without communication and use my mobile phone as a paper weight. Hope you understand. Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Tue, Nov 24, 2015 at 9:54 AM, Deepak Ramnani wrote: 4th Day started without Airtel Network. Showing 'Emergency calls only' Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Mon, Nov 23, 2015 at 10:12 AM, Deepak Ramnani wrote: Another day started with no network showing 'Emergency calls only'. I get missed call alerts when I step out of my house. Anyway Airtel has been charging Rs. 30 per month for missed call alerts. Airtel is charging monthly rental too. So Airtel gains without providing Quality Network to the customer. Network or No Network. Airtel earns. Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Sun, Nov 22, 2015 at 1:39 PM, Deepak Ramnani wrote: Dear Airtel team, Even after two days there is no network at my place. I have been complaining for last two years but nothing has been done to improve the quality of service by Airtel Network team. Whenever I complain I get a general standard reply but no solution. No one can contact us on mobile in case of emergency. My address is B-42 Gujranwala Town part I Delhi - 110009 Ground floor Handsets Nexus 6 Blackberry Nokia Xiomi mi3 Signal bars 0 Visiting guests with Airtel have same problem. My phone is showing 'Emergency calls only' for last two days. If the problem is not solved will have to migrate to Idea Cellular which is working best in our area. Got as a feedback from colony residents. Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android On Sat, Nov 21, 2015 at 12:10 PM, Deepak Ramnani wrote: No network at my registered billing address. Multiple Complaints lodged in the past. Nothing done by Airtel till date to improve the quality of network. Facing frequent call drops and sometimes no service on screen and Emergency calls only. Current status of Airtel Network is 'Emergency calls only'. Have to rely on Broadband and landline connection to be connected with the world. Very Very poor service by Airtel. Regards, DEEPAK RAMNANI [protected] Sent from Yahoo Mail on Android This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have applied for a airtel prepaid SIM on 25th November 2015 through a retail shop as suggested by Airtel customer care office who only provides postpaid connection not prepaid.Hence, I provided all the details and supporting documents(pancard, passport, 4 passport size photos, office identity card) what ever been asked to me to provide but till date( 01/12/2015) the SIM is not been activated. The SIM card number is -[protected] mobile number -[protected]

Respected Sir, While recharging through my app on Mobile No. [protected] of Rs.150.00 on 29th Nov 2015 at 09:02 PM whoes TXN ID[protected] was generated but no recharge came so i request u to refund the excess money as soon as possible and do the needfull. Thanking You.

Paid, didnt get connection and no refund ( reference account number: [protected]). Again paid got the connection, paid the bill ( fixedline number by Airtel: [protected]) and then stopped working. On calling the customer care got to know that the connection is somebody else's name. No rectification done in the past 1week and no internet. Everyday i face the same harassment as no progress is taking place.

I registered on airtel money wallet this month however when i am trying to initiate any transfer from my account, it shows debit facility has been disabled in my account. The number is [protected]. I have submitted all valid identification documents as per KYC norms to the airtel money email id. I dont know what kind of foul play is going on, they are just trapping people to use airtel money to receive gifts in form of cash for shopping and...

I had the Airtel fixed lanline [protected] which was requested to cancel on October month. I payed all the due amount but the customer care representative forgot to place the cancellation request. Hence the bill (around 2100) got generated for the next month and they are contacting me pay the bill amount generated. I logged several complaints with Customer care and Airtel Presence Facebook page but no one is really willing to resolve this....

I ported no.from vodafone to airtel & I feel I did the biggest blunder doing that. 1st, it took more than 1 week time. 2nd, my vodafone sim was disconnected on 27th Nov 11.47 PM as it ported to Airtel after almost 9 days, but on 28th Nov after I called customer care I came to know its mapped to wrong sim as the Distributor guy who comes to my office, his name is Syed([protected]) gave a wrong sim number to Airtel & that sim was activated for my mob no. . Immediately same evening I went to Airtel outlet in BTM 2nd stage, 7th main and after they were not ready to take ownership of giving me new sim. After lot of argument they gave me a new sim and they told that too it will be activated only by 01st Dec. Today, on 30th Nov that guy Syed gave me a call and said the correct sim is with him and I should collect it from him. I told him I am not in office today and he promised to get it delivered to me by his friend at my residence in BTM by today evening & I have been calling him since 8 PM but he is not picking my call and later his phone is switched off, is this how he treat customer?? I am so frustrated that I moved from Vodafone to Airtel. I have another Airtel postpaid number which I have been using from past 73 months and now I feel I took the worst decision in moving my other no. from Vodafone to Airtel. Since 5 days my primary number is not in service and still no one from Airtel is bothered for the customer. Is this how you treat such an old customer. Now I feel I will port both my numbers to Vodafone as soon as it is possible for me to port. And I will never ever suggest any of my friends or family to move to Airtel.

My mail to Airtel: Hello, My name is Upinder Singh and this is regarding my Airtel Mobile number 981040**** and 991020**** that I got ported to Airtel from Vodafone on 28th November at around 11:00 PM. Since my migration to Airtel, I can not receive incoming calls from any operator other than Airtel, however I can make calls to all the networks and can even use 3G/4G on both the numbers. Regarding the same I have made numerous calls to your customer complaint number 198. I want to share my horrendous experience with your customer care executives. I spoke to Madhu in the technical team at 9:32 in the morning regarding my problem for which she assured me that I will receive a call from Airtel within 4 hours. When I asked her my complaint reference number, she straight away denied me of the number and told me that she can not take my complaint and I shall be contacted within 4 hours. But I insist to get my complaint number and she was continuously refusing me to help me with this. I just could not understand why is she not registering my complaint, for god’s sake I am not asking her to register my FIR. After arguing with me for 7-8 minutes she put my call on hold and gave me the number [protected]. I have attached the recording of our conversation. At 11:40 AM i visited the Airtel Centre situated at District Centre, Janakpuri to get the solution to my problem. After listening to my problem, they assured me that my problem will be solved till evening. When no body called me till evening, I again called the customer complaint number 198. Your executive informed me that my complaint has been closed because they have themselves concluded that my problem is solved and nobody bothered to confirm it from me. After talking to the executive, he directed my call to the senior supervisor Amit Sharma, who for your information is a very rude person, who has no idea how to talk to the customers and respond in a very rude and sarcastic way. Anyways, when I explained him the entire chapter, he told me that my problem will be solved by tomorrow morning and gave me complaint number [protected]. I told him to take care of it as I was promised in the morning for the solution of my problem and a call back within 4 hours but none of it is fulfilled. When I told him the complaint number that Madhu had given me, he confirmed that this is bogus complaint number and there was no complaint registered. I was a Airtel customer for 18 years on postpaid connection with my same number 981040****. I ported to Vodafone 4 months back just because I was fed up of Airtel’s continuous incapabilities of solving the problem or giving a swift service despite me being a Solitaire customer. I was very happy with Vodafone’s personalised customer care, but as there was some problem with their network at my workplace, I ported back to Airtel. This time I came back on a prepaid connection as I did not want myself to get involved or interact with your people for obvious reasons. However considering my usage and travelling habits, prepaid do not suit me. But my bad luck or Airtel’s strong ability of pissing off their customers, I have problems from the first minute I connected with you again. Please inform me is there any provision of going back to my previous operator before 90 days of locking period. I am regretting my decision so badly. PS I have attached my conversations with your customer care executives in the mail I have sent to at [protected]@in.airtel.com Sadly your customer Upinder Singh

I have been using airtel prepaid 3G for past 9 months and my number is [protected] in kuppam 517425, AP. for past 2mnths the data isn't speed enough and many hours in a day I get only 2G and things have become worse. In the last month 2days before my data expiry speed was fully throttled and I couldn't use my net and data got expired. this month I have recharged for 4.5gb and since my topup I didn't get 3G even for a day and its mostly 2G that too very bad connection. I ve lodged many complaints in customer care but problem stays. I hope they address my issue soon.

Hi,

I was using the below number from past 5 years and it is now deactivated due to non usage for 90 days. I contacted couple of airtel showrooms in chennai and they did not helped me to resolve the issue. I am getting very irresponsible responses from both customer care and the store. Please do the needful.

Number : [protected]

My Alternate Contact number

I had been promised by the company's representative that I would be recieving net speed cap limit of 8+10 gb because of some recent offer I changed from my ongoing tikona connection on their word but after the the 8 gb got finished the speed went to 512 kbps i asked the customer care & they gave me a blunt reply that they can not help me i then contacted the sales representative that came at my shop... after several calls he says he has mailed the company but there is no reply back. 15 days till this episode n still waiting for their reply just wanted to ask why give an offer if the company cannot provide it.?

I have made several complaints regarding the not getting signal at Jawaharlal Nehru University, New Delhi last more than 90 days. Right now i have tried to talk to you but due to signal failure it is not possible to talk. I am post paid customer with airtel and having two postpaid connection in my name. Till date my problem not been shorted up, which you promise me to make it ok by september, lots of call drop and bill amount also increasing every month bill.Please do the needful other wise I will have no option to port my number to other service provider why you are not chARGED FOR IT? Please reply urgently.

Unable to receive incoming calls. I ported from Vodafone to Airtel and ever since i am seeing this problem. Its more than 3 days now, customer care says the problem is not with them. Vodafone says the problem is not with them. Its quite annoying that none takes the responsibility and leave the consumer hunting. This is my contact number [protected]

Hi, I had applied for a new broadband connection on[protected]. I have paid an amount of 1000/- for the same. Reference number is TBLR 7005725. After a couple of weeks i was informed that the connection is not feasible in my area, hence the amount would be refunded through cheque to my address. It has been 3 months and i have not received any cheque. I have called the customer care several times and they said cheque will be dispatched. They also told me to register for online refund through http://www.airtelonlinerefund.com/. I have requested for refund here as well by submitting my bank statement. Reference number is AORda2ebd. I have still not received any refund from them. Please help!!

AIRTEL Persons involved
Amitabh Sarkar –[protected]
Soma Chakraborty –[protected]

SIM Numbers
[protected]U and
[protected]U

Dear Sir,

In the month of October 2015, we decided to purchase two 4G Data Connections, one each Dongle and WiFi Modem, from Airtel. He aforementioned Mr. Amitabh Sarkar, visited us and collected the relevant documents and promised that the connections would be provided within 2-3 days. For over a period of 10 days, he kept delaying on the pretext of incorrect documents and finally handed over two SIM cards only, but without any of the gadgets that we had ordered. Mr. Sarkar committed that the same would be delivered within another 2 days. By now, the delay was of almost 2 weeks and we categorically informed him that we may no longer require the products.

After further few days had passed, we kept trying to contact him through various numbers but he kept avoiding our calls and even if we did manage to contact him, he gave some excuse regarding the delay and then gave some more promises. We finally told him to return all the documents of our company that were given to him for the connections but he did not do the same. After over 10 days, he suddenly appeared in our office with the two gadgets and forcefully tried to hand it over. We categorically refused as we were no longer in need of the connections. He kept insisting and we even started to receive calls from another person (listed above). We clearly told him to even take back the two unopened and unused SIM cards that he had given us. He refused to do so and ran away from our office.

Today, suddenly we have received the attached two invoices against those connections! We are not even able to open the bills as we did not receive any password to open the same. When we contacted the concerned person, he said as we had not returned the SIM cards, we have to pay the bills and disconnected the call.

This is a clear case of cheating because these connections have been forcefully handed over to us even after we had clearly refused to proceed with the order due to abnormal delays and false commitments from their end. We should be under no obligation to pay for the bills and in fact the relevant documents of our company, should be returned us.

We pray that you do the needful at the earliest and save us from any further harassment being done on us by these representatives of Airtel.

Best Regards,

---
ASHISH BAGARIA

Dear team this is sameer, i am airtel kolkata circle corporate subscriber and i am continuously facing call drop issue at my billing address residence there is no 3g or 4g signal network works only on 2g signal. I have logged complaint at airtel vide no. [|bal|ref21934874|] but till date no action has been taken i request your office to kindly help me to resolve the matter at earliest sameer [protected]

Respected Sir/ Madam, I am experiencing problem with My Airtel mobile application, my account is showing four broadband connections linked to my account, I don't know how. I have made a complaint on customer care also, they have told me some ways to solve this, but none of the ways has solved my problem. I have attached screen shots and picture of My airtel account accessed through PC for your reference. My account details are given below: Nidhi Rai Jain [protected] Hoping for a solution.

I recharged Airtel Rs 98/- 2G internet pack for 1GB. Well, I get a notification from Airtel congratulating me with " your 2G pack has been converted to 3G ". Great! ... Next - Airtel sends notification that my 3G bal is insufficient so 3G surfing is blocked for my account. So I ring up Airtel Support. Let me tell you, there is no support option even after hearing those gibberish computer generated rantings by pressing 1.. 2... 3... options. I treid for no less than 10 times. It was a total waste. Airtel is afraid to even lend support to its customers... WHY? Add to that the fact that airtel leaves only 500 mb of 2G bal for me. To begin with, I wanted a 2G pack, who the @##$ is Airtel to convert it to 3G???? Just to cheat its customers!!! I am totally DISAPPOINTED with this cheating stuff from Airtel. Airtel - Are you listening?

Airtel tower site id: DHNKH1. We are not receiving 3g signal but 3g has been installed in this area or site so we request you to send your head experts to resolve the problem as soon as possibe or today itself don't delay, add. Site id: dhnkh1. Vill. Tarajuli or 3 no. Dhansiri, dist. Udalguri, po.Rowta 784508 email me: 143vishal.[protected]@gmail.Com