Claimed

Airtel Complaints & Reviews

www.airtel.in

2.1

Updated: Apr 21, 2026

Complaints 54797

Resolved

21980

Unresolved

32817

Good! Airtel values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Airtel step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Airtel

Having problems with Airtel?

File a complaint and get it resolved by Airtel customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Airtel

Airtel reviews & complaints page 1674

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560034

We have contacted [protected], for a new broadband connection on Friday evening. The person asked us to wait as he will contact the concerned person and a guy called us regarding the connection. We gave the rental agreement and passport scan copy through email on [protected]@gmail.com and [protected]@gmail.com on Saturday morning. They came and took 1300/- in cash and told us he will do the installation next day. The contact number of the person who took our money is [protected]. Its been a week almost, these people are not picking up the call, after calling them multiple times they are cooking up some stories and delaying the connection.

Airtel customer support has been notified about the posted complaint.

Dec 11, 2015

Updated by Monica Bahal amazing service provided by Airtel, after eating the money and telling me yesterday that the installation will be done within 3 working days, today they told me it has been rejected as there are some technical issue.

What more can be expected from a fraud company like you, where one representative assure about the connection and next one talks about something else.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 12, 2015

Verified Support

Dear Mr. Bahal,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My number was given for a port from Vodafone to Airtel. I have submitted my documents and signed on all the required papers. It's been almost 2 months since I gave my documents at the Airtel store in gulbarga. My account has not been activated so far. Now recently my number has been disconnected and I'm neither able to use Airtel nor Vodafone. NOTE: I have submitted my documents twice because my documents were misplaced when I gave it the first time. Documents submitted at : Airtel store Gulbarga People responsible for it: Mr. Baba kusro ( store manager), Mr. Raza ( customer support counter) Number given for port: [protected] Alternate number: [protected], [protected]

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 12, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Feb 4, 2016

Verified Support

Dear Customer,
This is with reference to your post dated 09 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 600004

Website: www.airtel.in

MY Landline no. [protected] is not having broad band facility for the last four days. (It was not functioning from 1st to 4th december on account of Chennai floods)

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 12, 2015

Verified Support

Dear Mr. Srinivasan,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 303012

I have already contact your customer care for this network problems but still remain same. All the time their is no network around my work place. No hearing in the office even though i have personally complaint 8-10 times in the airtel office and the marketing person who sale the numers to us. This is airtel services..Poor & useless services.

And moreover the activation of services has been activate automatically without any reason. When i called up ur customer care then he said only that's mistake on my part. When i had choose that service then why should i had called you reg the same.

At the end, airtel is now going to finish i say so pls update yours services to carry on.

If you can solve my prob den ok otherwise i will port my num to another one, choice is urs.

Also you can check my no track record i.E [protected].

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 12, 2015

Verified Support

Dear Mr. Gupta,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jan 24, 2016

Verified Support

Dear Mr. Gupta,

This is with reference to your post dated 9 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Website: www.consumers complaint .in

I just need 2 change my registration no. my customer Id is [protected]-001 The mobile which I wanted 2 get registered Is [protected] the no. Which is registerd already is [protected]

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Jan 27, 2016

Verified Support

Dear Ms. Selvaraju,

This is with reference to your post dated 9 December 2015.

We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Radiation from the Mobile Tower getting causing diseases... Mobile tower in residential building Mobile Tower in Residential building on terrace Removal of Mobile Tower urgently Sub: Removal of Mobile Tower IN Residential building installed at the residence of H.NO - 72, HASTSAL VILLAGE, UTTAM NAGAR, New DELHI - 110059, INDIA We would like to lodge complaint on behalf of residing in the area near the address mentioned above against the installation and functioning of mobile phone towers installed on the said address and thereby putting the life of residents in vicinity in hazardous situation.. Because of heavy Radiation ... we are getting diseases from it.. There are two patient in the neighbour too.. I got skin disease from its radiation vibes coming from tower.. And there is a running a play school in the same building in which tower has installed. As you know that, it is general rule that, the Mobile Tower has to be installation 50 meters away from the residential area as the radiation eminating from the said Mobile Tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said Mobile Tower on their building. Hence, the said Mobile Company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect.. WE ARE GETTING EFFECTED BADLY.. We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above House in order to prevent further damage to the health of innocent people of the area. THANKING YOU. Yours Faithfully vinod tyagi [protected] email id ;- [protected]@gmail.com

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Mr. Taga,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

vinod taga's [Complaint's author] reply, Nov 3, 2019

With reference to your post dated 11/12/2015

I am to inform you that the problem has not been resolved yet. The situation is getting worse day by day. You are requested to take some steps for the sake of humanity as it is a residential area where children and old people also live who have to remain in the range of this tower continuously for 24 hrs. Due to which the health of everyone is poor.

You are, therefore, again requested to kindly resolve this problem and remove this tower from residence of H.NO - 72, HASTSAL VILLAGE, UTTAM NAGAR, New DELHI - 110059, INDIA as early as possible. it will be a great mercy.

Thanks

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560078

Website: airtel.in

Dear sir, my mobile number which is with me since the last 7 years, which my daughter is using since the last seven years, about two months back, my daughter wanted the number to be transferred on her name, so we went to airtel office, puttenhalli jp nagar, submitted the documents and the money, after all the verifications and my running to airtel office 20 times, they simply said, it has been rejected, anyway my daughter did not want to give away the number as she has been using it for so many years and her childhood friends who were, where ever in the world had her number, so we quietly continued, five days back suddenly the phone number stopped working, i went to airtel office submitted documents and took another sim, now I have been again running everyday twice & the number is not working, & they say it is for the first time this has happened, the gentleman at your office says, this is a crime to harass people like this and criminal in intent, so please rectify the crimes you guys unofficially commit, as you allways have to face your karma. pawan Bhatia [protected]

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Ms. Bhatia,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560075bangalore

Unable to get coimbatore line 042what is wrong with you2 2609069 for the last 10 days...earlier when i complained, was told it wd be set right by the next day...nothing happened...when today i tried it said line not in existence ..tried on mobile said all routes are busy...i dont know

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Customer,
This is with reference to your post dated 9 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 401105

Dissatisfied service from Airtel Every one says within 24 hrs it will be solved and post 10 days it is still the same. Hi am tired of reaching out to all the customer points of airtel, email, gallery, 121 customer care, etc but for more than 10 days now my problem of not receiving incoming calls from Vodafone is not sorted. my number is [protected]. Please help.

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Mr. Changoiwala,

This is with reference to your post dated 9 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560075

Website: www.airtel.in

Airtel don't even know with which customer they are communicating with. It is the 4th wrong email communication they've been handling. In fact I explained them it is not my account and still they are sending the complaint emails to me. I think Airtel is trying to cover by sending those fake emails to me in order to prevent legal action against Airtel to themselves. Because they are already having complaint and unable fix it. Which they stole my money just like that. Please check one of the screenshot. Don't Ever use Airtel services.

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2015

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 December 2015.

We already have your contact details from the previous post on http://www.consumercomplaints.in/airtel-airtel-steals-money-and-never-turns-back-to-any-response-c1185700.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

View replies

A

A_Trinity

from Ilkal, Karnataka

Dec 11, 2015

I think this is the reason why Airtel makes huge bill amounts and mix up the wrong information.
Honestly the Airtel management is too poor or worst than any other Telecom providers.

A

A_Trinity

from Ilkal, Karnataka

Dec 11, 2015

+1

That's exactly my point, now its almost 37 days since my complaint raised. I believe I am going to lodge complaint in 3 other ways including money laundering act.

For people: Please stay out of Airtel Worst Broadband service. You will regret so much after having their pathetic service.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Getting some really unwanted calls of very disturbing nature from the no. [protected] . Told him to not call again but to no avail, keep getting the calls. Its airtel number from Bihar / Zharkhand. Truecaller shows identity as 'BIHAR'. I want this nuisance to end. Please someone help me.

Airtel customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400093

Website: www.airtel.in

HI, I was using Vodafone from last 3 years, I was getting billing issues every time and ported my number to airtel. before poring they provide me below plan: Myplan399* *15 Packs* Local Calls 900 Mins life time (+200 min for MNP offer for 6 months in addition) that is 1100 mins free 1GB 3G/4G data for 3 months free â€‹STD - 320 mins every every month SMS - 300 local and national SMS But when my number got ported successfully, they are not giving all above committed plan. They are asking to activate 3G/4G you have to pay. my mobile number is # [protected] thanks Yogendra

Airtel customer support has been notified about the posted complaint.

View replies

A

A_Trinity

from Ilkal, Karnataka

Dec 9, 2015

I agree with that.

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Yogendra,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Feb 10, 2016

Verified Support

Dear Yogendra,
This is with reference to your post dated 8 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 382418

Website: www.airtel.in

3 weeks ago I went to the Airtel office to have the MNP from Idea.. I successfully submitted the document and everything else. After a week I got the sms from Airtel that "Your MNP request has been accepted and card will be activated from 11:50PM". But It has 2 weeks gone but still my Airtel card has not been activated..Even though my old no deactivated from Idea... So many times I reach out to the Airtel Offices, they changed the card with taking again Rs. 50 and said within 2 hours your card will be activated but still I am waiting to use my no..

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Mr. Rao,
This is with reference to your post dated 8 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Feb 2, 2016

Verified Support

Dear Mr. Rao,
This is with reference to your post dated 8 December 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ludhiana, Punjab, 141001

Reminder 2- My Number is [protected]. I ported from Tata Docomo to Airtel. My Fone is brand new & Latest. It hasnt shown any problem with docomo. But when i ported to Airtel due to 4G, there was not any outgoing calls. No problem with SMS, incoming calls. Then i replaced the sim and the problem worsens. I cant call even with selecting 2G, 3G, 4g options. Sometimes it works with 3G option, but now continuously not workng. I can recieve calls, sms, do sms, but not any outgoing call. I dont think it is that serious problem that company like Airtel cant resolve... or just lazy behaviour even with a person like me who has 4 Airtel D2H connections and 5 Airtel Mobile connections in the family

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Mr. Mann,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Jan 24, 2016

Verified Support

Dear Mr. Mann,

This is with reference to your post dated 8 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400068

I am using my airtel sim [protected] from last 5 yrs. Few days back I came to know that it is registered with different name and number. On approaching airtel nodal they accepted their mistake, but they want me to make all efforts to correct their mistake. They want me to visit nearest airtel shop. I asked them to collect documents from my address, but they denied. Why should I waste my time again after 5 yrs??

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Customer,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110015

Website: consumer complaints.in

Hi sir my broadband plan is 1399 per month and i have not paid the bill for the month of november and now your team is asking for 3395 for two months november and december and in the starting your executive have given me the discount of 500rs and yesterday your executive gave me the discount of 300rs more and they are saying just pay 2595 now tell me why should i pay this much of amount and yestetday your executive abhishek and his interaction id is[protected] he dont know how to talk with the customer he said that i vll nt listen you just do what you want to do so plsss take the serious action against your executive and i want that you should give me the more discount in my airtel broadband bill or otherwise i will disconnect it and i vll go to the other network i have 2 connections of your i vll disconnect all the connections which i have my landline number is [protected] and my plan numbr is 33104294 and contact me on [protected] asap...

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Ms. Bharara,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 600092

Website: airtel

Since a week, aftermath of recent flood in Chennai, bsnl restored within 24 hours . Airtel customer like me still suffer, callous attitude, no proper commitment for faulty rectification. Most useless service . When bsnl has restored their services full fledged on my apartment & street, airtel is yet to solve my complaint. I have registered to debit the number of days for non usage period in their monthly bill.

Airtel customer support has been notified about the posted complaint.

View replies

S

subalaji

from Chennai, Tamil Nadu

Dec 8, 2015

Let me see how Airtel responds

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir recharge my airtel DTH I'd [protected] but atumatice recharge I'd [protected] and not received tranxan I'd please help me sir my lappu no [protected]

Aug 9, 2021

Complaint marked as Resolved

Dec 09, 2015

Updated by Jota Sir not solve my problem please refund my money

View replies

J

Jota

from Mumbai, Maharashtra

Dec 9, 2015

Sir not solve my problem please refund my money

Airtel Customer Care

from Mumbai, Maharashtra

Jan 27, 2016

Verified Support

Dear Customer,

This is with reference to your post dated 8 December 2015.

We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 500081

Website: www.airtel.in

Here is the latest conversation and been escalated to level 3 but no resolution yet.

i am not at all happy with your reply and i really don't understand on what basis the bill generation is right ? could you please elaborate more on this.

Who the hell told you that i am not able to check the usage, i am pretty clear on that and been provided proofs as well for usage based on the instruction given by Airtel customer care to track usage we need to dial *121*114# is this wrong one you mean to say? and message i received from Airtel? what you are trying to say could you please elaborate more on this as well..

if you really don't understand what the problem is then you should have been asked more information or could have been called to me? instead of blindly saying the bill is correct right? will this make sense?

i am escalating to level 3 to Appellate.[protected]@in.airtel.com.

Hi Appellate officer,

Could you please go through the following email chain and get this resolved as soon as possible and it's been more than 8 days?

in short on dispute is airtel charged more than what i been used on data usage if the airtel is misleading on the usage then i am not responsible for that right?

if we observe that the itemized statement below and the usage track till 9:30 AM based on the screenshot i been used 296 MB only and another message i received from airtel at 1:57 PM saying that i been reached limit so then on wards i stopped using internet you can check this from the below statement too..

Please refer proofs for till 9:30 AM on 24 Nov 2015 as well the message i received from airtel at 1:57 PM on 24 Nov 2015 as attached

hope this is clear now? if not please elaborate instead of simply say the bill generated is right?

May 24, 2017

Complaint marked as Resolved

Bill been adjusted.

Verified Support

May 25, 2017

Airtel Customer Care's response Dear Vijay,

This is with reference to your post dated 8 December 2016 .

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtelpresence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Vijay,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

B

b4u.vijay

from Hyderabad, Andhra Pradesh

Dec 11, 2015

Hi Umesh Arora,

Here is my response after responding to the above email conversation and see how carelessly they are working the problem resolution!!!

i been asking on what basis the bill generated and if it is correct then why not the people from Airtel is responding to my question. i will keep posting here until the issue gets resolved and will post in social media as well atleast other should not be impacted?

Thanks,
Vijay
[protected]

Email conversation below...

Vijaykumar Reddy
9:09 PM (16 hours ago)

to nodalofficer.a.
This seems to be funny for you? if you feel that the customized statement is right then prove that with explanation in comparing with proof which i been sent!!

i really don't understand how blindly you guys are working on the problem resolution.

Call me again or give number so that i can call you and will explain you in details what the problem is and they if you are satisfied with my clarification then please revers the amount.

Great day!!

Thanks,
Vijay

On Wed, Dec 9, 2015 at 4:40 PM, wrote:
Dear Vijaya Kumara Reddy N,

This is with reference to your email regarding data charges dispute for your number [protected].

I tried reaching you on [protected]. However, I was unable to establish contact with you.

I have verified your details and I would like to inform you that, there was excess data consumed from allocated free data in the invoice dated 27/11/2015.

I understand your dissatisfaction over being charged for excess data usage; however I am unable to initiate a reversal of charges as these were found to be appropriate as per your bill plan tariff.

Customers touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Arunkumar S
bharti airtel limited

Airtel Customer Care

from Mumbai, Maharashtra

Jan 25, 2016

Verified Support

Dear Vijay,

This is with reference to your post dated 8 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

B

b4u.vijay

from Hyderabad, Andhra Pradesh

Jan 28, 2016

you can reach me @ [protected] during day time. if it is not reachable then try to improve Airtel network!

Thanks,
Vijay

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110075

Had paid for recharging of Airtel no.[protected], 0n 4th December.Transaction Id [protected], for INR 575. Also paid INR 45 for same.ID 560485. The amount has not been credited to the account so far. Please resolve immdtly. Thanks Subramanian [protected]

Aug 9, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Verified Support

Dear Mr. Subramanian,

This is with reference to your post dated 8 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Recent comments

please restore my mobile service 9937024073 it is urgent