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Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 23%
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43264
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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8111
down
2849

Phone:
Phone:
up
4197
down
1758
+91 11 4266 6500  [Head Office]
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1870
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951
+91 11 4666 6100  [Head Office]
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1049
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745

Additional info
Customer satisfaction rating
23%
Complaints
43264
Pending
4259
Resolved
8744
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Airtel related photos (8005)

Airtel Complaints & Reviews

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Airtel — Arrogant and abusive customer service executive

 krishnajamadagni
I am from Bangalore. I called the Airtel customer care, after juggling painstaking IVR options. I had issues with call charges...
Complaint category Mobile Service Providers

 vishalgaikar
I am a prepaid customer of the AirTel from last 7 years and my cell number is [protected]. I am writing this complaint behalf of the 3 recharges for which I never received benefits.

I have recharged my account with Rs 151 + Rs 151 on 1/12/2012 Saturday and Rs 45 on 2/12/2012. In return I was suppose to get 500MB 3G data + 500MB 2G Data (For one 151 recharge) and 500MB 3G data + 500MB 2G Data (For 2nd 151 recharge). Leave 45 recharge for the time now.

But I didn't got any data credited to my account. Later I came to know that AirTel recharges have been changed as per TRAI policies or something which we don't know as I followed information which is placed at official Airtel website recharge page. It's still there and says that we will get 500Mb 3G+2G data, screenshot attached. When I called to customer care guys, they said that 151Rs recharge was never there(God bless them).

Now I know that 151Rs recharge has been changed to Rs 152 and I am following the same. But what about my money which I spent on above 3 recharges?

I have registered the complaint for the same on 3/12/2012 and Jayshree said that I will get call from them on 4th Dec but I never got any call. Here is the Complaint number : CONRC[protected]

All I want is that refund for my money for following 3 recharges :

1. Rs 151
2. Rs 151
3. Rs 45

Please refund my money or give me the benefit for above 3 recharges.

I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.
Complaint comments  Add a commentComplaint category Mobile Service Providers

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     sushil_jain7711
    dear sir,


    mera landline no[protected] hai jo ki pahle kabir comlex 1st floor ramsagar para me tha jisko mujhe sukh samridhi near kundan palace police ground road byron bazar raipur me lana tha mai 22/08/2012 se sifting ke liye requvest kar raha hu aap ke cost. care no 121 pe kai baar requst kiya abi tak mera phone siftit nahi hua hai yadi shift nahi ho pa raha hai to mere conection ko discontinew kar digiye uske baad bahut baar complen kar per26/09/2012 ko install kiya gaya per activate abi tak nahi hua hai



    your fathfully
    SUSHIL JAIN
    "SUKH SAMRIDHI"
    Near kundan palace
    police ground road
    byron bazar raipur
    492001
    ph:4089892,4089896
    mo:[protected]


    SUSHIL JAIN
    "SUKH SAMRIDHI"
    Near kundan palace
    police ground road
    byron bazar raipur
    492001
    ph:4089892,4089896
    mo:[protected]
    From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
    To: [protected]@yahoo.co.in
    Sent: Monday, 15 October 2012 1:31 PM
    Subject: Auto Reply : teliphone sifting

    Dear Customer,

    Thank you for writing to us.

    We shall get back to you within 1 working day.

    Please note: Our new e-mail id is [protected]@in.airtel.com. In future send your queries/request or complaints on [protected]@in.airtel.com

    IMPORTANT:


    . For airtel Mobile number related assistance, please mention your ten digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX.


    . For airtel Fixed line and broadband related assistance, please mention airtel Fixed-line number along with STD Code in the subject of the email. E.g. 011-4XXXXXXX


    . Please do not include any space or special characters between the digits.

    Warm Regards
    airtel customer service
    Complaint comments  Add a commentComplaint category Landline & Home Phone Provider

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       mhn_69
      I had called M/s.Skylink Communications for a 3G data connection on 21st November 2012. They inturn had informed that their representative would meet me in person on 22nd November 2012 at 7.00 pm.

      But when I had called the representative Mr.Ashraf several times he had expressed his inability to meet me on 22.11.2012 and in turn said that he would meet me on 23.11.2012.

      He had met me on 23.11.2012 and handed over the dongle after I had made the requisite payment and in turn had collected my Photo, Pan Card Copy and DL copy for due verification.

      I had waited for a week for the data connection and called M/s.Skylink in this regard several number of times, but in vain, there was not a single response from their side.

      In turn, I had made calls to Airtel office and they had informed me that my data was not logged in.

      When I had recontacted M/s.Skylink they informed my that they had re-logined my data only on 04.12.2012. I was also given an assurance that I would be get a verification call and also the connection would be immediately.

      But till this time , I have not received any calls.

      The response from M/s.Skylink is atrocious. If I do not get a reply within a day for my mail and if my connection is not provided. I will be forced to take this issue to Consumer Forum.

      Thanking you,

      Yours sincerely,

      K Mohan
      Complaint comments  Add a commentComplaint category Telecommunications

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         walters
        I write here in this open forum as I am fed up with call center replies that I receive from [protected]@in.airtel.in

        I have been with Airtel since 2001. I have never fallen short of my payments until recently as a form of protest that my request was not met for over 7 months. All my calls to 121 met with a NEW SERVICE REQUEST number and the issue remained unsolved. The few times I could possibly check online my status, the service request was treated closed and resolved.

        At the end of my patience I with held payment for 3 months. During this period I was bombarded with calls everyday almost incessantly and I refused to answer it since a new SR number was issued. What was most hurting was AIRTEL sent its personal to collect the outstanding from my house despite my credentials and my credit reliability. During this period I ran up a bill of 10K of which I paid 8K in protest despite my issue not being resolved.

        Finally Airtel woke up and resolved the issue after 7 months. I checked online for amount due and date of payment. Total amount payable 3317.15 Due Date 25.12.2012 (the previous outstanding included in the amount). My service was again suspended for non-payment for previous outstanding. I contested the suspenson as the bill generated and reflected on line showed that I HAVE TO PAY A CUMULATIVE amount of 3317.15 on or before 25.12.2012.

        I was told I SHOULD PAY the previous outstanding and the current month BILL AMOUNT alone has a grace period till 25.12.2012. I beg to raise a question here, are the CSO executives educated on the english language meaning in the bill OR are they simply following call center FAQ that violates common english understanding of the bill.

        Anticipate early reply

        Regards
        SWL

        Airtel Telecom Services — Non submission of Bills

        I paid for the security against post paid Air tel Telecom services for the mobile phone + 91 [protected] from Baroda Harish Mobile & Coollection Point at Abhilasha Chowk, Sama Vadodara 390008. Inspite of my several reominders to the representative he did not even bother to give the receipt .
        Trust your company would take action on the executive to immedidiately give me the receipt of Rs 300/- .
        Looking forward to your quick response .

        Airtel Mobile Services — no service despite full payment

        The complainant is the bearer of Mobile No.[protected]. The said number was surrendered by me in the month of Dec., o08 because of the pathetic services by the provider. In the m/o Feb., 09 I recd. a request by the Airtel to retain the services with the assurance of waiver off of Rs. 557/- levied by the provider and I pay a sum of Rs. 1786/- for two years, advance retal plan to retain the same number. But despite my repeated requests made to them during last 23 days the plan could not be activated on one pretext or the another. Finally I recd. a call from Mr. Vikrant, Manager, Airetl on 26th March assuring me the activation of the said by the 1st half of 27th March, 09 i.e, today. But now it is going to 2.25p.m.no call has been received by the service provider so far.
        Complaint comments  Add a commentComplaint category Mobile Service Providers

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           sridharerr
          Hi

          I have ported my 2 numbers ([protected] & [protected]) to Airtel from Idea (Hyderabad - Andhra Pradesh).

          Number [protected] was ported properly on 1st December, 2012, but another number [protected] was not and Idea stooped services on 1st December, 2012.

          from then i called Airtel care around 10 to 15 times... every time they say it will be activated in 24 hours... but it dint.... On 5th December i have been asked to submit a fresh Customer Enrollment Form again.... which i did on 5th Evening and services were started on 6th December evening.

          And on 3rd December i got an sms from Airtel on [protected] that there is some problem in address verification (out of verification area) when i contacted Airtel on 3rd December evening, Mr. Nani (escalation Dept) advised me to submit a local (Hyderabad limits) address proof at any nearest Airtel.... I have submitted my address proof (bank statement) on 4th December, morning at Airtel Kukatpally (A one telecom services - Mr Om Prakash [protected]).

          Instead of submitting address proof my outgoing is been barred on 6th December... i called Airtel care and informed about the address proof which i already submitted... Mr. Ali (escalation Dept) raised an SR 47440888 and told me that by 9th December, 2012 my out going will be activated... I waited till 9th but no use.... when i contacted Airtel... Mr. Nani asked to submit the address proof again...which is ridiculous.

          Same think happened to [protected], outgoing is been barred on 9th December due to address verification... actually when i submitted the 2nd CEF on 5th December, i have mentioned local address (KPHB), but still Airtel people considering the 1st CEF .... if you consider 1st CEF whey did you ask me to submit the 2nd one?


          I am sure that none of the customer care people have full knowledge on the process to follow... one say something and another say esle.

          Please resolve this at the earliest.

          Sridhar
          [protected]
          Complaint comments  Add a commentComplaint category Telecommunications

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             Chandrkanta S Tekwani
            My digital tv connection problem started from 12/11/2012 Cust ID [protected]The same was reported to their Dadar store at Mumbai on 13/11/12 But no one reported and message came on mobile having resolved I have to compliant every day and next day the message used to come as resolved without any person coming to repair the fault. More than 14 complaints were made over phone and thereafter email also more than 10 times it was informed but monotoneous reply used to come that the complaint has been forwarded to concerned department and will be reverting shortly but from last one month no action has been taken except talking over phone and expressing regret over the inconvenience caused. Thereafter in between two person not belonging to Airtel reported and asked for money for correcting the default and I was told that the company is givng them name and addresses of the customers to attend the complaint. I don't understand how the company which is advertising as Number 1 as per Economic Survey in Service Industry and putting advertisement for the same can do such cheap activities and not giving proper rep;y to customer complaints. In last month I was so tired of attending their calls that I even decided to cancel the connection and asked for refund of charges with compensation, But even that email is not replied by the company properly.It is very ridiculous to say that Airtel company which is going for IPO issue is behaving in such a way that simple problem of connection loss is not serviced and taking money for the instruments supplied by them where as it is taking new connection and offering cash back facility of Rs. 500.00 plus free installation. And if the company does not give service shy it is accepting new connections
            Complaint comments  Add a commentComplaint category Entertainment and Recreation

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               05947
              [protected] call rate 1.5 than i used to tarrif voucher 04 RS dated on activate 21.11.2012 time11.47 am it not used on my number ...

              my service request & complain no. cmolo [protected] dated 02.12.2012 time 2.26pm & cbnra [protected] registerd on 3.12.2012 time 10.25am
              PLEASE ACTION MY COMPLAIN



              ANUJ KUMAR SHARMA
              [protected]
              [protected]
              THANK YOU

              Airtel — Regarding the call rates voucher

              Hi,
              This is to inform you that i m using airtel connection ([protected]). there were a scheme to make the all std calls cheaper. i have activated that voucher of rs.258 in my mobile, its works for a week properly but after a week its been deactivated aur what i dont know exactly. but i m not able to make any call in Rs. 1 now. it is charging 1:30 rs which was the normal std charges. i have already raised a req. in airtel office also they have given me a req. no which is (007600). so now i just want to confirm that what is the status of that and how much time it will take.. and from when it has got diactivated i want the reimbusement for all the days.. kindly revert me back asap.. thanks
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                 m9848578976
                Dear Team,

                I have place a request to convention my mobile number [protected] from Postpaid to Prepaid on December 4, 2012. I have Submited the documents like Voter ID card and PAN care along with the request latter at Airtel OUTLET Begumpat branch. They have deactivated postpaid service. Since then im not getting any signal in mobile. I call the customer care and place a request, they told me to recharge the mobile and dile 123. I recharge my mobile also, but the service is not activated.

                I went to Madhapur outlet also and place a complaint they are also help less. I request the team to activated my number and give me the compensation in this regards. As i dont have any other number for calling facility. I call from other landline customer care team is help less.

                Thanks and Regards

                Mohammed Matheen
                [protected]
                [protected]@gmail.com
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                   vijaykmr007
                  I am Vijay Kumar and Airtel Customer with No. [protected].
                  I want to complain that my balance is automatically deducted sometimes for the services I never used like Rs. 5 for 3-4 times. And many other deductions are made for Value Added Services even if I don't have requested them.
                  I also complained about 4-5 months ago and the deductions were stopped for sometime. But now these are happening again and again. So, I am telling that please stop these unwanted services and deductions on my number for ever and Compensate my balance back. Otherwise I will have to change my Service Provider.
                  Respected sir.
                  I had a problem for every month i am cutting my main balance. So please check it my no [protected] .&amp;amp; deactivate about these reasons .

                  Thank you
                  i team.

                  I reacharged my phone with 100 rupee. On last tuesday i started receiving the messages and my all balance deducted within 5 min...i want the refund as i haven&#039;t allowed any services...get back to me on [protected]
                  i team.

                  I reacharged my phone with 100 rupee. On last tuesday i started receiving the messages and my all balance deducted within 5 min...i want the refund as i haven't allowed any services...get back to me on [protected]

                  Maine aapne AIRTEL no par 28 April KO 1gb KA netpack dalvaya that Jo 25 may KO raat 12 baaje khatam hona tha AIRTEL ne jabar jasti mera balance Kat liya ki aane 12 baaje KE bad net use kiya hai jab ki mere ghar par MTNL KA net LAGA hua hai Maine pure month main surf 300 mb net use kiya hai baaki 700 mb mera balance tha
                  Array
                  got the balance information as pop up.that showed dial to know more about the pack.
                  i dialled 1 and the pack got activated . i called customer care that his senior are not present so he cannot refund the money and told me not to use the packl as well.

                  from then i have called customer care five times and they disconnected the call three times saying their executives are busy.in this way 4.5 Rs deducted .

                  query still not resolved.

                  feeling as have been cheated.
                  Complaint comments  Add a commentComplaint category Unauthorized charges

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                     rashmid9
                    I am a frustrated consumer seeking a landline product of Airtel that was promised to me a year and a half back for which I had made a payment by cheque no.
                    08/09/10 Chq Paid-MICR INW CL-BHARTI AIRTEL LTD 0356477 08/09/10 599.00 )

                    this payment was made to one mr rakesh who went door to door in my complex offering connections.

                    Despite several follow ups no one has been responding. In addition i took a new route and asked someone for a fresh connection a few days ago on the 27th of November in specific I made enquiries for a land line for home use for me. I was also looking for a Wi-fi to be activated and was keen to buy a dongle for that.

                    I recd an sms from your call center on 29th saying we are processing your request. Thereafter someone called following day to confirm that Airtel can provide a connection in my area. I consented and he said within 24 hours I would have someone come and explain the plan and then we could proceed

                    I was thrilled despite a very bad experience before but again the same thing repeated. I get a call every day asking for payment from call centre and then saying someone will visit in 24 hours...no movement so far since then. Maybe their 24 hours is different from the 24 hours every other human knows.
                    I am very disappointed with the way I was treated the second time by bharati airtel.

                    rashmi
                    Complaint comments  Add a commentComplaint category Landline & Home Phone Provider

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                       spsumitpasricha
                      my plan is rs. 999 monthly.
                      with 10 gb high speed.
                      they told me data starts from 11th every month.
                      but from 2 months i m getting 30 mbps speed just.
                      i have complained this,
                      bt the representatives told me that i have used data.
                      even i m getting slow speed from 2 monts.

                      Airtel Landline — new exiting plans

                      they r bussiness minded and do not provide better services to consumer
                      they do not provide information about new plans on asking also

                      Broadband with Landline — I am unable to use access Internet.

                      Dear Sir / Mam

                      Landline No[protected]

                      I am unable to access my Broadband connection. I visited at BSNL Exchange 4 days ago but still nobody has come to solve the problem.

                      I am listing a Noise, like "KHAR-KHAR" in the Landline Phone.

                      Regards
                      Ashwani Kumar
                      I had applied for std pcoconnectoin on 1st augest 2009 on mentioned address new no42 old no 21 nammayia mastry street new washer men pet chennai 81. Your people have fixed juction box on my wall, but till date no conaction has been given . whenever inquire they say take your deposit, two months have already pased no one has given proper replay please do needful as soon as possible

                      Airtel Landline+Internet — Connection not cancelled

                      Hello,

                      I had raised a request to cancel my Internet connection and Landline number[protected]. The request no. is 274864 dated 26 09 2009.

                      My connection is still active.

                      Regards
                      Gaurav

                      Airtel Broadband — VIOLATION OF CONTRACT

                      I HAD ENTERED INTO A CONTRACT WITH AIRTEL FOR A BROADBAND CONNECTION WITH FREE TELEPHONE [protected] IN OCT 2009 WITH 512 KBPS DURING DAY AND 1 MBPS DURING NIGHT(10 P.M. TO 6 A.M.)
                      4/5 MONTHS AGO OF THEIR OWN ACCORD AIRTEL INCREASED THE BANDWIDTH FACILITY TO 1 MBPS FOR ALL 24 HOURS WHICH WHEN OPERATING THE CONSUMER CANNOT REDUCE OF HIS OWN
                      IN THE LAST 2/3 DAYS THEY ARE SAYING AS A FAIR USAGE MY BANDWIDTH IS REDUCED TO 256 KBPS ONLY WHICH THEY ARE NOT PREPARED TO RESTORE TO MY CONTRACTED FACILITY
                      BOTH THESE FACILITIES I HAVE NOT ORIGINALLY CONTRACTED
                      THEN THEY CANNOT FORCE THEIR CONTENTION ON ME WITHOUT MY WRITTEN CONSENT
                      THE ORIGINAL CONTRACT IS UNLIMITED UASAGE FOR YOUR INFORMATION
                      IN CASE YOU NEED FURTHER DETAILS PLEASE LET ME KNOW
                      AND I AWAIT YOUR EARLY RESOLUTION TO THE ISSUE
                      REGARDS
                      NAREN DESAI
                      [protected] [protected]@yahoo.com
                      mobile no [protected]

                      Airtel Broadband — speed problem

                      i am not getting proper speed of net
                      speed is very slow
                      i am not getting solution
                      please help

                      Airtel — INTERNAL PROBLEM

                      MY ONE RUPEE COIN PHONE IS PROBLEM MAY I CALL TO SO MANY CUSTOMER CARE OFFICERS HE DID NOT TAKE ANY ACTION

                      Airtel Broadband — problem in speed

                      Respected Sir,
                      My name is GEET NAGAR. I am using your airtel broadband plan of 799(unlimited).during initial installation i was told only downloading
                      upto 8gb you will be getting speed of 512kbps and beyong that your speed will be reduced to 256.They also told me that surfing and browsing will be free but now from the last month they are considering surfing and browsing in downloading that is they are telling me that now surfing and browsing are now included in downloading.I have been cheated i want you to take action against them otherwise i am removing your broadband plan
                      your sincerely
                      GEET NAGAR
                      indore(mp)
                      Hi,

                      My Airtel Landline([protected])and hence Broad band Internet connection is not working since 30-Nov-12.

                      I have made numerous request regarding the same and every time old Service Request is closed and a New Service Request is issued to me without proper closure of the earlier Service Requests, in order to meet SLA. The various Service Requests No.s are 25491668, 25504570, 25567320, 25593782, 25625176, 25885062, 25947312

                      Initially it was told to me that there is issue with Internal Wiring of my society and I have to follow-up with my Society's RWA, I did so but they are saying it is Airtel's problem and they have to rectify.My point here is, who ever's duty it is to rectify the Internal wiring it is the customer who is suffering. And ultimately Airtel will loose its customers and more importantly this will impact Airtel's Brand Image. Why don't airtel have proper agreements/ contracts with respective Society's RWA regarding the same issue and I hope this is not the first time airtel is getting an issue like this.And some contract like this already exists then why am I not served properly.

                      After lot of follow-ups when nothing happened, I requested for Cancellation on 12-Dec-12 to which I received numerous calls from Airtel's Customer Care Desk, stating not to get it cancelled and on 17-Dec-12 between 10:00 am to 11:00 am some technician from airtel will definitely come and resolve the issue. My point here is if it is Internal Wiring problem then why I was given the false assurance that it will be rectified and if this can get rectified then why it didn't happened till date.Also, on 15-Dec-12, when I told the Customer Care Executive that I will not be paying the bill post 30-Nov-12 as I am unable to use services since then, to which he reverted that I will not be charged extra and he has given a waiver of Rs.561 in this month's bill and rest of the waiver in Jan month's bill.

                      I am Airtel's customer now from past two years and I want proper justification of my problem at the earliest.

                      Regards,
                      Rajat Mittal
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                         Ssrgetzs
                        I have taken new airtel sim prepaid on nov 2012 ,i have given sim only after submiting related documents like photo,pan card licenece.sim was activated after 2 hours then later I have recharged with rc222. And activated with some special plans everything was fine for one week.later they asked me to submit the documents again. Then they disconnected my service after few days. Then on 3rd December 2012 at11am i have submitted the same documents at airtel malakpet hydabad office to one of the executive. He told me that the outgoing will be activated after 2 hours.after two hours outgoing calls was not activated. Then I called to customer care on 121 and spoke with them,they told me that I will take 48hours for activation. Then after 48 hours also the outgoing was not activated. Then again I called on 121 customer care then the executive told me that it will take 72 hours of total from day of documents submission. I was calling to cc from the same number .on 7th December 2012 still the outgoing calls was not activated and in fact there was no signal ...I couldn't even make a call to cc.on December 8th 2012 I called airtel cc form my friend mobile... The executive name Rama krishna . Told me that the sim was barred,and he tole me that for two reasons a sim will be barred.
                        Reason 1 was that if new sim was not used with in some 8 hours or soo sim will be barred
                        Reason 2 was that if the documents which were submitted 2 times we're not same then sim will barred.
                        After taking the sim after activation I was using the service.and documents which I submitted we're also same.then when I argued with that executive he has connected the call to his superior name rahul he told me that the sim was barred as some one has registers a complaint that the sim was lost. When I asked h
                        Them the details of that complaint he didn't give me any information in return he told me to go back to that malakpet office and speak to the executive to whom I have submitted the documents.
                        Ian the owner if the sim card and how that airtel people take a complaint of sim lost. Only the only has right t claim a sim right.then I could they take the complaint from X person and barred the number. Because of this I faced many problems.. I lost my business contact.i don't know What to do now,

                        Airtel Prepaid — Call Disconnection

                        i called on the airtel customer care prepaid regarding my number:[protected].....

                        assossiate name: BHAJAN DASS who should be terminated from the company as he is spoiling the name of airtel...

                        i was on the line and he disconnected my call after saying that he is disconnecting without giving any information

                        then i again called up and spoke to Sr CCE : DEEPAK who fakely confirmed that he is the only supervisor available and not even a single manager is [protected]@ 9pm....he also disconnected my call without giving me any resolution..
                        i want serious action to be taken against these two people......

                        Regards,

                        Shabnam
                        i completly agree with this
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                           arunpratapsingh
                          dear,
                          Mr.rakesh ranga
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd

                          I am fully frustrated since a month from the service given by your side , please give me the address of nearest bharti airtel ltd office from where i can do legal process as per the guidelines of CONSUMER FORUM. Please give me this last favor.because the service given by bhati airtel ltd. since a month is instigated (INDUCED) to do suicide.


                          THANKS & REGARDS
                          ARUN PRATAP SINGH
                          [protected]
                          [protected]
                          DATE : 08/12/2012

                          Airtel deduction of five rupees in alternate day, since a month.
                          Submitted by: Arun Pratap Singh
                          Category: Phone Company
                          Complaint against: Airtel Bharti
                          Complaint Number: 116469
                          Amount loss/claim: Rs. 100
                          Topics: Airtel Airtel Deduction
                          Support Arun Pratap Singh Click:
                          As mr.Rakesh ranga airtel presence (airtel customer service team)bharti airtel ltd mailed me that this is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises & this is an official response from airtel_presence dated on 30th nov. 2012.The complaint no. Is 115466.After all these things problem is the same,is airtel bharti telecom is sleeping or busy in promotions & selling.Please help me out,please do some thing.

                          Arun pratap singh
                          [protected]
                          satna (M.P.)
                          Date :04/12/2012

                          deduction of five rs. In alternate day, since a month.
                          Submitted by: arun pratap singh
                          category: phone company
                          complaint against: airtel
                          complaint number: 115466
                          amount loss/Claim: rs. 100
                          topics: airtel airtel deduction
                          support arun pratap singh click:
                          I am a user of airtel prepaid mo.Service , I am using it since 4 to 5 years, airtel prepaid mo.Company promotions are rally very good but its services are very worst in my case.My mo. No. Is [protected] and at 12/11/12 01.03p.M. Automatically a massage came to in my mo.No. Inbox & that is " recharge successful on[protected] at 01:03pm,mrp: rs 5.00, stax: rs0.55, transits [protected] valid:2days, namaste! rs5 sms pack with 30 local/Std sms for 3days has been activated on your airtel mobile.For info on active sms packs with auto renewal, dial *555*0#benefit:25 loc+std sms " & since then rs.5.00 deducted from my main account balance in 3 days & a massage came like " namaste! sms pack at rs5 has been renewed on your airtel mobile with 30 local/Std sms for 3 days."I have done every thing to stop this service like I am sending massages to stop this service & I was calling 121 customer care & 198 customer complaint service but airtel prepaid mo.Company is not responding.Please suggest me that what I have to do.Shall I have to go consumer forum because I am fully frustrated mentally , physically ,& financially..please do my fever as soon as possible.
                          Arun pratap singh
                          [protected]

                          comments

                          official response
                          airtel_presence
                          30th nov. 2012

                          namaste mr. Singh,

                          this is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                          For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

                          regards
                          rakesh ranga
                          airtel presence (airtel customer service team)
                          bharti airtel ltd
                          [protected]@in.Airtel.Com

                          connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          twitter - www.Twitter.Com/Airtel_presence
                          face book - www.Facebook.Com/Bhartiairtelltd
                          linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

                          arun pratap singh
                          01st Dec. 2012

                          it almost 12 hours gone but the problem is the same , please resolve my problem asap & I want my deducted money back & airtel bharti telecom have to apologize socially. Arun pratap singh
                          [protected]

                          Comments

                          Official Response
                          Airtel_Presence
                          04th Dec. 2012

                          Namaste mr. Singh,

                          this is to inform you that we have already noted your concern and our team is working the resolution, we will soon get in touch with you to give you an update on the same.

                          For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

                          regards
                          rakesh ranga
                          airtel presence (airtel customer service team)
                          bharti airtel ltd
                          [protected]@in.Airtel.Com

                          connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          twitter - www.Twitter.Com/Airtel_presence
                          face book - www.Facebook.Com/Bhartiairtelltd
                          linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

                          Official Response
                          Airtel_Presence
                          06th Dec. 2012

                          Namaste mr. Singh,

                          further to our discussion, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

                          We assure you that we are committed to resolving the issue to your satisfaction.

                          For any queries you may have you can also get in touch with us at www.Airtel.In/Airtelpresence

                          regards
                          rakesh ranga
                          airtel presence (airtel customer service team)
                          bharti airtel ltd
                          [protected]@in.Airtel.Com

                          connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          twitter - www.Twitter.Com/Airtel_presence
                          face book - www.Facebook.Com/Bhartiairtelltd
                          linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

                          Official Response
                          Airtel_Presence
                          07th Dec. 2012

                          Namaste mr. Singh,

                          we would like to inform you that your concern has been resolved. Should you have any queries please contact airtel customer service at www.Airtel.In/Airtelpresence

                          regards
                          rakesh ranga
                          airtel presence (airtel customer service team)
                          bharti airtel ltd
                          [protected]@in.Airtel.Com

                          connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          twitter - www.Twitter.Com/Airtel_presence
                          face book - www.Facebook.Com/Bhartiairtelltd
                          linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33

                          Airtel Telecommunication services — Promotional messages

                          I have registered for NDNC and the number is S[protected]. but still i continue to receive promotional messages and calls. and these messages even keep coming from Airtel itself. I have called up Airtel and written mails to them for this. But there is no action on this. Its extremely irritating to receive such messages all the time.

                          Airtel — deduction of rs, 100

                          I m having no[protected] today iwas surfing the net suddenly i got a message that ur animation service has been activated and rs 100 deducted without confirming my permission. This is totally harrassment .i hv already faced such type of stupidity so kindly reverse my balance. amit singh
                          Complaint comments  Add a commentComplaint category Mobile Service Providers

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                             Dhatrak Gaurav
                            Respected Sir,
                            I have recharge my mobile no. [protected]. on[protected] at 08:43pm, MRP: Rs.398.00, transaction ID-[protected]. Valid: 90dys. I got Benifit: 6GB during night+6GB (11pm-6am) for net. After that on[protected] at 05:00pm I recharge my mobile no. [protected] with MRP:Rs60.00, I got talktime:Rs60.00,Balance:Rs60.00,trans.ID-[protected]. From that day[protected] Whenever I use internet, there is continuous both deduction-from my Main account balance+Net balance deduction. I Gave complaint & request for 4 to 5 times to 121 customer care but still there is no solution given to me about it. My last complaint given on[protected] at10:37am & there was SMS on my mobile on[protected] at 03:48pm. that-
                            " Your Service Request No. CBDMO[protected] has been resolved. We Tried Contacting you and were Not Able To Contact You. For assistance call 121."
                            AND from that day till today I am calling 121 customer care and I am getting answer that- "thank you for calling airtel ....plz visit our website www.airtel.in.
                            TOTAL COMPLAINT NO.:
                            1) RMOPC[protected] on[protected] at 10:00pm.
                            2) CBNRA[protected] on[protected] at 10:37am.
                            3) CBDMO[protected] on[protected] at 11:01am.
                            4) RMOPC[protected] on[protected] at 11:06am.

                            So, pl'z SIR kindly draw your attention on detail given by me & pl'z solve the same.
                            Yours faithfully,
                            Gaurav Dhatrak.

                            AirTel — prepaid account balance deduction

                            my no.is [protected]. Balance is freuently debit from my account since 16.05:2010 without any valid reason.please help

                            Prepaid — complaint regarding deduction of main account balance

                            Dear Sir
                            with due regard my contact no. [protected].
                            i got a message from service namely AY54321403 dated 2 feb 2011 at 5:30 pm.
                            message about the choosing the Astrology services and Rs.30 amount is deducted from my balance account.
                            but i never demand about that service .
                            I already complain about that to the customer cell several times.
                            my complain no. is CBDAS[protected]
                            but didn't get any response.they are not giving me satisfaction about that.
                            they told me that they will refund money within 4 hour but i didn't get my money back .

                            So please refund my balance Rs. 30 as soon as possible .

                            thanking you....
                            Complaint comments  Add a commentComplaint category Internet Services

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                               pankaj kalra1972
                              sir
                              Im in the army and after my posting to HQ i purchased a data card ([protected])from airtel in aug 12 from an airtel dealer in naraina , there was some problem in verification as per the consumer call center as the person who came for verification was not permitted by sentry , i also have a postpaid connection for which there was no such problem and i had informed the same to the customer care to link the same to my postpaid connection. till first week of sep 12 i had made a dozen request to activate my connection but it did not materialise. in the end ion 12 Sep 12 i submitted my sim with the dealer mr suresh ,my complain no 45886073 dated 12 sep with my outstanding bill as the procedure desired with usage of just 14.5 mb and balance only rental charges,the sim was locked, i purchased a prepaid airtel data card from him. on 06 nov 12 i get a call from airtel center asking to make my outstanding payments , it came as a shock, i asked him how much is the usage he said nil, its only rental. On my giving him the details of my sim being submitted he said i dont know it has to be done. We being in army are taught to be law abiders, In my entire service i have been transferred from kashmir to NE to south and it has always been the same that we deposit the sim so that it is not misused after clearing our dues. you are requested to kindly look into the issue,
                              regards

                              Lt Col pankaj Kalra
                              [protected],[protected]@gmail.com
                              Complaint comments  Add a commentComplaint category Broadband

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                                 sanzeeus
                                sir,

                                I'm Santhosh Kumar my airtel prepaid no is [protected]. I bought tis no on 7th nov 2012 by properly submitting all the req documents ID Proof and photos, for the past one month i was using tis no only, just before 4 days my connection was suspended. When i enquired they responded Me tat my connection was suspended for non submission of ID Proof which i actually did while getting connection. Now before 3 days itself i had submitted those documents again, but still my connection is suspended.

                                Please take immediate action about tis issue.

                                Regards
                                santhosh Kumar
                                Dear Airtel team,

                                Thank u for solving my problem

                                Regards
                                Santhosh Kumar
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                                   saravanan2kx
                                  Dear all,
                                  This consumer complaint is about the money laundering activities by Airtel Prepaid Mobile Service provider at Chennai circle -Tamilnadu.
                                  The incidents are with respect to Airtel service number [protected]
                                  There are several occasions where I notice that suspicious deductions are happening in my main account balance without any valid reason. This has been informed many times to customer service representatives and each time when I do this, they have the habit of disagreeing the complaint and use to say, “as per our records no such deduction happened”
                                  On 01.12.2012, As normal I was using the internet service on my mobile and I could notice that the similar kind of deduction has happened and the event was well recorded. The deduction was Rs.28.60 with call duration 00:00 from main account and the Balance after deduction was Rs.138.23 Valid till 14 April 2015.
                                  The 3G data balance available at that particular moment was 445.50 MB Valid Till 08 Dec 2012.
                                  I Called up the customer service team immediately to point out this issue at 06:51 PM on 01.12.2012 and the call was taken up by Mr. Sarath kumar (I am not sure whether this name is right. It was told by the executive) and as normal first he said there is no such abnormal deduction happened in my account. Then later he said it has happened due to internet browsing. While I was asking more clarity about this deduction he is became rude and started saying this is been due to change in browsing mode etc… and he could not provide any clarity or solution about this complaint and he himself disconnected the call .
                                  Further I have never received any complaint number or resolution status about this issue. Further the IVR settings are changed to my account from Airtel that I could not able to contact the customer care itself for next few days.
                                  The similar incident has happened already two times and I have registered a complaint that I could not able to contact Customer care from Toll free 198. This issue was not at all resolved and left un attended.
                                  The customer service is not serious about any complaints registered and they are very rude in replaying. Further they make the habit of activating some services themselves without users knowledge and in to money laundering. Sometimes during travelling or while we are out of station, the main account balance is completely laundered and the customer will never be able to get in touch with support team that makes the situation more critical.
                                  Request to recognise this consumer complaint and initiate necessary actions to avoid similar such events in future. Also request to arrange to revert back the abnormal deductions happened till date.

                                  Airtel — Package Activity

                                  Respected Sir,
                                  My name is Elayaraja.k i'm using no [protected]. Without having my permission they activate caller tune,Radio they took money. Pls take steps for these......

                                  AirTel — money laundering

                                  First of all, their customer service is a Garbbage
                                  -I am terribly pissed off by the AirTel Services, especially the Customer Service department!!!
                                  -This is Airtel Mobile no [protected]... Customer services guys activated all the basic services in my mobile.. and taken all the money.. My mother is using that mobile .. she known's to atten the in comming call only... Regarding this i spoke to customer care executive ... he said from your side they used GPRS and other Features.. and my mother is using 1100 nokia mobile phone..its aboslute terriable to here this from airtel side... they have not refunded the money...by taking money from us, airtel can beg some where esle.....all from airtel... dubba comapny....

                                  AirTel — Deduction of my Prepaid account without a valid region

                                  Hi,
                                  This is Binay from Hyderabad. My mobile No. is [protected]. In my mobile Prepaid amount is getting detucted every 3 to 5 hour's without doing anything and when i am trying to reach the customer care excutive it's not connecting and if it's got connect and i am going to explain my problem they disconnect my call every time Please give me the right solution for this................................... Binay
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                                    Airtel — Airtel MNP request not done

                                     rah_chitale
                                    Dear Concern,

                                    I am using Airtel Prepaid Connection +91-[protected]. I filled up MNP form to port to Tata Docomo...
                                    Complaint comments  Comments  (3)Complaint category Telecommunications

                                     BINEESH E
                                    Dear sir/ Madam,

                                    I am Bineesh. I have one Airtel Post paid connection. As per the email confirmation from Airtel customers care on 6th Nov'12, they
                                    requested me to pay INR 2385.93 (Both billed amount and unbilled amount) and I have made a payment of INR 2385 on 7th Nov'12. Also I hve made a call on 21st Oct'12 to Airtel customers care and gave a request to deactivate the connection, due to I am relocating to UAE. After the bill payment I have send another mail to their customers care stated that I have done a payment of RS 2385 and requested them to deactivate the connection.

                                    I am in abroad from 2nd Nov'12, So from 1st Nov 12 onwards I was not using the connection.

                                    Also I wish to informed you that I have documented all your mail and in my previous mail I have clearly stated that this is also treating to
                                    documents that henceforth I will not responsible for any payment for the below mentioned airtel Postpaid connection.

                                    Today I got another bill from your side to make a payment of INR 42.00/ Which I can't able to pay from here.

                                    So Please deactivate this connection and also I would request you to informed that henceforth I don't want to receive any bill to my email
                                    id.


                                    Thanks in advance,
                                    Bineesh
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