| Address: Chandigarh, Punjab, 160015 |
I bought a 4G wifi dongle along with a new 4G SIM with number [protected] from Mr. Parveen on 21 august 2015.I was a resident of sector 15, Chandigarh and good network connectivity was shown during the demo.Verification and activation was done the next day and I started using it. From the very beginning I started facing problems. On switching it on, it will start working and after a duration of around 5-15 minutes, the internet access would disconnect and would not reconnect. It would reconnect only after the device is restarted.I registered a complaint with airtel.I got a call from technical support and I followed the instructions in resetting the device and then in changing the settings. Even after this, the problem persisted and I was told that this was due to a defect in the device and it would be replaced. There was no further action from airtel after that . I again registered a complaint with airtel with complaint number 65749472 on 18 october 2015 for which also there was no response.On contacting Mr.Parveen I was asked to contact the technical head who said the device will be replaced in 10 days time, which was not done. I again lodged a complaint on 16 december 2015 with complaint number 66758113 for which there is still no response.The device continues to have the same problem . Internet connectivity is there when it is connected to a laptop and it stops giving internet access when used for wifi
Airtel customer support has been notified about the posted complaint.
However someone has changed my plan from Rs. 75.00 (without sms plan) monthly
to Rs. 1599.00 monthly without my permission on 11 December 2015 through this
mobile number [protected]. I had a word with the agent on customer service help
desk. He suggested me to kindly write a mail to the airtel. So, I would request
you to activate my previous plan and deactivate Rs1599.00 as soon as possible
else I will not pay the bill. I want my plan back any how. I have already send the request through mail and call several times but you people are not giving proper resolution. You all are harassed me from 20th December 2015
This is with reference to your post dated 23 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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