Airtel Complaints & Reviews

I am subscribed to Airtel vide the pre-paid mobile no. [protected] ( under the fully blocked status since Feb. 2014 ) . I have been complaining to Airtel while making calls to the relevant officials at Airtel and as even sending e-mails in comprehensive details since more than a year now on the following issues / concerns : 1. Why should I still be diligently lodging the DND violation complaints, follow ups on the same or even the PG portal complaints for resolution on the same when in the first place as per the fully blocked status of my mobile number [protected] since Feb. '2014 ( vide registration reference no. provided by Airtel as : W[protected] dated[protected] sms to this effect received from Airtel on[protected] at 16:08: 37 hours ), I, should not be getting any promotional calls or smses for that matter from the respective errant telemarketers . I am still getting the promotional calls and smses unabated till date ( rather I am deluged more than ever with the same ) on my mobile [protected], not only from the errant telemarketers subscribed to the respective service providers, but also even from the errant telemarketers subscribed to my own service provider Airtel . I, have questioned Airtel on the abovementioned fiasco many times ( with e-mails addressed to UCC head of Airtel -Mr. Anurag Jain, Complaints Head of Airtel – Ms. Beena Shahid, Airtel -ndnc, responses, net, etc but in vain till date. 2. I am given to understand vide the TRAI guidelines that the service provider should provide the feedback on the action taken within 7 days of the registration of DND Violation complaint against the errant telemarketer. But, it is observed that Airtel invariably gives 10-14 days of tenure for the feedback on the action taken while registering the respective DND Violation complaints by it . Also, the feedback on the DND Violation complaint lodged is seldom received within 7 days . Why ???? 3. Whenever, any promotional sms is recd. from the errant telemarketer and is accordingly reported to Airtel for the DND Violation complaint, the following is always mentioned in the remarks section of the DND Violation complaint forwarded to Airtel for its registration ( complaint always sent via e-mail to : [protected]@in.airtel.com with its Cc marked to airtel.[protected]@in.airtel.com ) : Remarks : I, want both the abovementioned mobile contact numbers of the telemarketer ( i.e. the number from which the above sms is been transmitted and the number as well mentioned in the body of the same sms ) to be immediately disconnected out of service for the reported DND violation. But incidentally, the number mentioned in the body of the same promotional sms has anytime not got disconnected out of service for the respective reported DND violations despite repeated reminders to Airtel, thereby allowing the errant telemarketer to go partially Scott free as his second number is free to make further DND violations and only one mobile number which is used by the telemarketer to transmit the promotional sms gets disconnected out of service for the reported DND violation. The above is apart from more than half a dozen PG Portal complaints which I have lodged with Airtel on the aforementioned since[protected] till date via DDGPG-DoT office ( at : airtel.[protected]@airtel.com ; Attn. : Ms. Beena Shahid – Head Complaints, Airtel H.O. ), but in vain as Airtel is reluctant to respond specifically on the complaints lodged by myself ( while managing to close the complaints citing vague and concocted details ) and provide a resolution on the same . Incidentally TRAI has also been updated for the last 8 months on my complaints against Airtel ( e-mails to : [protected]@trai.gov.in, etc ), but also in vain . In view of the above, kindly suggest / initiate appropriate punitive actions accordingly to uphold my rights as a telecom client .

This is regarding pathetic service of airtel in my region. Starting from the network coverage, call drop outs, irractic and repeated notification of mobile switched off though it is on and bad data networks; the service is now not up to the average mark. Though i work in a company where network is provided by airtel, the rival are really taking over by covering more and more single users from my company. Airtel is very ill about the balance deduction and do not refund even the service is not getting used. I have decided to stop using data service due to pathetic coverage for 2G. After 28 days of period o[censored]sing data service pack. I have got a mesaage that my service was discontinued. Your customer care department even don't know the solutions, the one executive tells exactly opposite of what solution given by other executive. This happened when i did a whatsapp recharge and still i was charged from the main balance for the service for more than 2 days. I contacted service centre and they gave me lots of reason and exactly opposite solution of messaging start and stop on 1925. Further when i did a recharge of Rs. 180 and my total balance became 211.50. I had been charged for rs 198 for continuation of data service from last month. I disconnected the data service and immediately contacted customer service and requested them to stop the internet service and refund the amount. The executive Mr. Narendra Singh (i don't believe this is true name) assured me about the refund and asked me to check the balance after 30 mins. I have also got a message of my complaint number. I checked the balance quite a few times over 2-3 hours and did not get refund. I again contacted customer service and and asked for the status and refund. The executive straight away said no and told that nothing is mentioned about the refund. This is very irritating for an customer. Non refunding of balance has happened quite a few times with me. I expect a positive response before tomorrow. This is not regarding only balance deduction. I want to know under which clause of TRAI regulations the balance cant be refunded for an unused service, what penalty should an operator get for providing false information? This should also be highlighted to the consumer forum of India. Thousands of other users must also be facing similar problems from the service providers like Airtel.

Incoming call/sms are blocked on my number after porting from Tata DoCoMo to Airtel. Outgoing services are enable. I have raised 2 complaint at airtel but no response. 1 -Ref no. PO[protected] 2-Ref no. PO[protected] Facing this issue from more than 50 hrs. Every time I call to customer care. They give me time 4hrs/24hrs/48hrs and say services will be resumed but still no positive result. Too bad experience after porting to Airtel (_...

My Mobile phone got lost in Nerul, Navi Mumbai on Saturday, 28th November, 2015. I lodged a complaint with Airtel requesting them to block my Prepaid airtel number against any misuse. On Monday, 30th November, 2015, I got a new SIM card against the Blocked SIM from Nerul Airtel Gallery which was around 12 o'clock after making a payment of Rs.25/- . I was told that my phone will start working in next 2 hours. It is very unfortunate that today on 4th Dec, 2015 at 11.57 am my phone is still not activated. I have made innumerable calls to Airtel Customer Care number "[protected]" to check about it but every time I got a reply that now it will start in next 1 hour or 2-3 hours and once I was told in half an hour also. I begged them to tell me the exact reason so that we can find a solution because earlier whenever I have faced this situation, the SIM used to get activated in 3-4 hours and here now 5 days have passed and still the connection is not there but I was always told that it will start now in a few hours. I went to Nerul Airtel Gallery 2-3 times but I got same response every time. Now yesterday they called and said if it doesn't start till today morning then we should contact the Airtel Gallery in Sec-17, Vashi. When I went to Vashi Airtel Gallery, they said since the SIM was not issued from their Gallery they will not be able to help me, they can at the most give me a new SIM for RS.25/- and I have to again deposit all the documents and fill up the form Again which I did because by now I am totally frustrated and just want to get it over. I do not know how and where should I go to let people know the kind of harassment i have gone through because of AIRTEL. I request you to please publish this in yopur NEWSPAPER so that everybody knows how they harass their customers. Thanks Reeta

Dear sir, phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is [protected] regard milesh kumar

I have been using Airtel services for years together and have always had problems with customer service. This time its regarding Airtel 4G connectivity. Though they advertise 4G like anything, nowhere in Bangalore am able to get 4G with my 4G Airtel simcard. My phone is as well LTE (4G) enabled phone and I have been using 4G services in my handset outside India with different service providers. I have raised a compliant on Oct 20th with Airtel Call centre and till today ( Dec 4) the complaint of not obtaining 4G is not resolved. I had multiple calls and emails with the service team and they just kept adding the ETA for resolving issues as 'never ending 72 hrs'. I have told them that I will register a complaint with Consumer forum, yet they told you can whatever we are looking into the issue. 2 months for just 'looking' into an issue? I know there are many like me who are suffering with not getting 4G service from Airtel. I request all to raise formal complaint with different consumer foums. Ref No. of Airtel complaint: RPROV[protected]

Dear Sir I am subhendra behera. I have applied for number portability of my Idea Mobile number to Airtel in Karnataka State. I applied for portability of my numbers [protected] & [protected] on 17.11.2015. The Customer Care representative colleted the documents and UPC for both my numbers. However, the number is not yet ported out to Airtel Number. In this regard, I submit the following Customer Care Executives who have collected the UPC and enquired about the portability 4 times at different occassions. Today I again received calls for giving a fresh UPC to port out my numbers. Number of customer care executives from Bangalore Airtel Office are given below [protected] [protected] [protected] [protected] [protected] I am not getting any satisfying answer for non portability of my numbers. When I call back these numbers are not responding and in case they respond by chance, the Customer Care Executives are behaving rudely not in a proper manner. I request Airtel Services to kindly return my documents submitted for MNP and photographs and take back their sim cards given to me. I am more worried about the kind of service and safety of my documents. I wanted to come to Airtel network and avail its services, you guys are treating like this. I do not know what kind of treatment the customers must be getting who are opting out of Airtel. Kindly look into the same. Thanks & Regards.. Subhendra Behera Sr.Manager (HR) Hindustan Aeronautics Limited 15/1 Corporate Office Bangalore-560001 [protected](M)

1. I had applied for shifting of my triple play connection around[protected]-4059590) Airtel refused that shifting is not possible because of feasibility issues. 2. I then applied for a new connection with IPTV, which was successfully installed around 28/[protected]-4223935) and I was able to use IPTV till 4/[protected]. 3. Suddenly IPTV stopped working and since then I have been following up at different levels but all in vain including the appellate authority. 4. I was being asked to pay an amount of ₹3500 for new set top box and ₹1000 for installation charges. When I refused and exchanged emails, they agreed for this waiver. 5. Finally on[protected], I received email from appellate that due to feasibility issues they are unable to activate IPTV connection. I know this is all about money and also the monopoly that Airtel has over other service providers for IPTV.

Date: 12/03/2015 I am using an Airtel prepaid connection. I am from bangalore, karnataka. For past one week i am facing issues like call drop & lack of network coverage. Also 3G internet connection is getting disconnected often even with full network coverage. Complaints registered in airtel website is not responded at all. Also with every call drop, they are deducting balance from my account. I would like to register a complaint here and would like to pursue it further. regards, Alex.

Cug plan activation for number Rajesh Engineering Works it disconnect for the all number in cug plan it's onlly disconnect cug not a mobile number its run in 4 number prepaid and two number porting to the another compny my complain no. 66482035

Sir, i have applied for port of 2 number [protected] and [protected] on nov 16, 2015.. The document was given to airtel office at smriti nagar, bhilai but unfortunately due to casual attitude by airtel staff has made mistake by giving same sim sim no. Is same[protected] f to both the portable number whereas both cell number are difference. My both cell is off from last 3 days and continuously i expecting support from airtel but no response. Kindly do let me know because of mistake of airtel staff why should i as customer be victim by not getting signal from last 3 days and not sure when the signal will resume or sim will respond. Kindly sort the matter on priority basis and urgently look in the matter. Also do let me know will airtel compensate for the loss incur due to negligence of their staff by putting my sim off from last 3 days. Thanks ashish saboo [protected]

I ported from Idea to Airtel and I got message from 1900 that number will be ported at so and so time and then my Idea sim got de-activated but Airtel did not activate my number. After several complaints, they took 10 days to solve the issue and all this 10 days my number wasn't active due to which I faced huge loss, mental disturbance and affected the reputation for which Airtel people committed me that they will take care of it once the number is activated. Now after 1.5 months, I am trying regularly to get my loss and compensation of Rs.25000/- for which Airtel completely ignored and now they dis-agreed for it saying the connection wasn't activated due to technical error and we apologize for it but cannot do anything. I want this to be taken seriously and get me my loss amount of Rs.25000/- Please help regarding this matter.

Dear Sir Sub: Airtel Broadband Landline Connection - Disconnected I, Venkatesan D M, residing at B-93, Shikar Tower, Near Shyamal Cross, Satellite, Ahmedabad - 380015, Mob: [protected], bring to your kind notice that I applied for Airtel Broandband Landline connection for six months package and made the payment by cash to the sales executive Mr. Ravi Dave on 21/08/2015. I received SMS from Airtel that my account number is [protected] and it will be processed in 3 working days. but because of some technical issues, I received another account number [protected] and it got installed and activated on 02/09/2015. Meanwhile, I recevied a call from Airtel Customer Executive that you will get refund of Rs. 6255/- since the account [protected] could not be activated for some technical reason. i refused the offer and informed that my account [protected] is installed and activated. I also received SMS on 03/09/2015 asking for my bank account details to refund of Rs. 6255. but i did not reply since i got the connection. after two months, i was receiving calls that the amount is not credited to the account [protected] and subsequently my connection got disconnected. When i enquired the sales executive, he informed me that he handed over the payment to his superior Mr. Chintan Purohit and then his superior Mr. Sharoop Dej approved for activating the connection. I did not expect this kind of mismanagement from a reputed firm like Airtel. I have a doubt Whether Airtel will activate the connection before receiving the payment. If the connection is not restored within 7 days of this mail, I have to taken up the issue legally. Venkatesan D M B-93, Shikar Tower, Near Shyamal Cross, Satellite, Ahmedabad - 380015, Mob: [protected], 0 [protected]

Hi, I'm Udhayakumar i buy on lenovo k3 note mobile in flipkart, in that phone a free 4g sim was having. By its manual i put it in my phone and i followed the instructions but the sim is not activated but i did not know the mobile number itself. But i know that sim number :[protected].

I am always pay my bill through online (netbanking or cr. card). this month after payment I have received confirmation sms from airtel now they send me an email stated that payment not successful. when I have check my bank account statement it shows money deducted for bill payment no refund till date. REPLY REQUIRED. Thanks & regards sampa paul [protected]

Hello, Dear sir im using Airtel network and data plan 3G my contact no [protected]. but nowadays services is going down. i am complain to customer care related against network issue and not using 3g data plan. im received only one single in my mobile phone, also face this problem my friends and colleague. if you are not solve this problem soon, otherwise i will be bound to port my number to other operates. thanks Rajesh Jaiswal mob. [protected] room no 203, Birla -B hostel Banaras Hindu University Lanka, Varanasi, UP(East) pin code.221005

Sir/Madam I am your customer since July 2006. Hereby i want to inform you that i am not recieving any offers from you especially internet offers. As i am with your network since long time i am not recieving any or very few 2g/3g offers. But you provide such offers to the new connections or others consumers.. So kindly look into the matter or else i have to port my no. or have to take another sim of any other network Thanks Gobind Chetri

Hi, I recently applied for airtel broadband connection through online and after 2 days an airtel person came to my place to pickup the Money, ID. Photo for documentation purposes. The Airtel person didn't even full up the form but he gave me a blank airtel form paper which fortunately had some carbon prints while he took note of me on a white paper. After that he said the connection will be done in 3 to 5 days but its been 17 days and I haven't got the broadband connection. I tried to call him but he did not pick the call for ever. I finally decided to complaint this to airtel suppose but that didn't work as usual like a garbage service. Although I didn't give up and started complaining to AIRTEL NODAL OFFICE, then still its worst service than ever. One of the email from nodal office addressing me in a different name which is not my registered name. This is the Office and the name of a person who took the money and never returned it. Name: Siddharth, Phone:[protected] Now I lost my Rs. 1100/- Money, Documents, Photo. I am too worried about my documents instead the money, because I think they are probably selling my Documents to some other kind of 3rd parties. For Forum Users: I have uploaded the image of the blank forum which I received from the pathetic aritel executive. In fact airtel doesn't have any qualified employees to handle the customers. Please check the documents. For my security purpose I will have to cover my name and number. DON"T EVERY CHOOSE AIRTEL, IT IS A TOTAL FRAUD AND SCAM BROADBAND SERVICE PROVIDER. THERE ARE MISLEADING ADVERTISERS TOO.

Fictitious International SMS Being charged on my post-paid Airtel Mobile number[protected] from the month of August 2015. From the month of August 2015 cycle, i.e. 26th July 2015 to 25th Aug 2015, I noticed that 4 to 5 International SMS being charged in my post-paid bill. This is again being reflected in the September 2015 cycle and November 2015 billing cycle. Please be informed that (a) the cell number is exclusively used by me and the cell phone is always in my custody (b) I do not have any contact or relative staying abroad. Later on receiving itemised bill, I notice that the number is o[censored]K. The same number is repeated every cycle. This leads me to believe that my cell number is being hacked /purposefully misused by dubious means, and my cell number is used to send International SMS. With number of Terrorist activity growing worldwide, I am afraid that my cell number is being tried, and if corrective measures is not taken, this may lead to some irreparable damages. As a responsible citizen I have informed airtel on 29th August 2015, 29th September 2015 and 28th November 2015. Till date the issue is not resolved. If tomorrow something wrong happens, AIRTEL Kolkata will be sole responsible. Details of the complaint with the respective Airtel personnel’s are appended below. Those details interaction will prove my inosine and entire responsibility will rest on AIRTEL Kolkata. Since no action has been taken by AIRTEL Kolkata, so far to rectify and corrective action taken, other than waiving the charges, I will be compelled to (I) inform the local police officials and if required inform the Central Bureau of Investigation / CID (ii) inform consumer forum (iii) Inform Grievance redressal cell (iv) lodge a complaint with the consumer court. Details of my Airtel Kolkata cell number. Airtel number :[protected] Relationship number: [protected]. Please note the following. ⦁ On 29/08/2015 I called up 121 and contacted Jayasree. She assured me to investigate and resolve the issue. She deducted the amount and further assured me that it will not happen in future. ⦁ On 29/09/2015 I called up 121 and contacted (a) Subham (b) Askin (c) Tamnoy Ghosh. Interaction id : [protected] All of them assured that they are advising back end office and assured that this will not happen in future. However no such charges was levied on my bill in October 2015 cycle. ⦁ On 28/11/2014 I called up 121 and interacted with (a) Shalina Ali (b) Poulami (c) Ajay Kumar Verma. Interaction id: [protected] ⦁ On 29/11/2015 I called up 198 and interacted with (a) Sushant .Interaction id: [protected] and (b) Vijayalaxmi Mishra Interaction id: [protected]. ⦁ 01/12/2015 Alokesh mistri interaction id: [protected] ⦁ 03/12/2015 Alokesh Mistri interaction id: [protected] ⦁ I thank Airtel for waving the charges levied. ⦁ Rs 20/- or Rs 25/- does not make difference to me nor to Airtel. This amount does not make me poor or Airtel rich. ⦁ The answer lies in detecting the problem and rectifying it. ⦁ Please note that I am a very old customer/client of AIRTEL. Where ever I had been for my service or for business I have always preferred Airtel and picked up Airtel number. ⦁ I still have 2 Airtel numbers. One of Faridabad and the number is[protected] and the other is of Bangalore[protected]. Not for a single cycle I have ever faced any problem with Delhi circle or Bangalore. In 2001 I had picked an airtel number[protected] which was with me till 2007 [address of the Delhi number was C/o AstraZeneca C-146 Okhla Industrial area Phase -1]. It is only in the West Bengal circle this problem cropped up and still exists. ⦁ All the executives above had given me assurance that my problem will be resolved but with no visible result. I hope that some one will finally take an Initiative to resolve the issue. Expecting a line of confirmation. Regards Sandweip Banerje

Sir i use best mobile comnication company airtel and i always satisfied but 26 November I recharge 179 .1.25 GB 3 g but when I recharge I got only 1 GB so I want 250 mb I also call caustmar care but nothing happend please give 250 mob 3 g urgently