Airtel Complaints & Reviews

Complaint no:48779936 Our airtel digital TV often has connectivity issues..the engineers don't come on time to resolve the issue and even before they come they ask for service charge even though it's free service because its under warranty.. The customer service is bad..they don't understand what we speak and they hang up.. This is really disappointing because its our second month with airtel and we have an expensive cable connection as well..but what's the point if we can't watch cable..because of connectivity issues..

Hassles I went through when I attempted to convert my Airtel prepaid to postpaid. 1. Nobody came for address verification but they marked as false address. 2. Area pincode was not available so in the outlet they fed some random area pincode of their choice and processed the req. 3. I somehow found that as I was very particular about billing address and asked them to correct, but they said my area pincode is not available in their system. When I tried to explain all of these to the customer care through email, they did not understand whatsoever. Eventually I cancelled postpaid conv req and now switching to Vodafone.

HI Airtel, [protected] This is my Airtel number, and i sent PORT message on 7/12/2015 and received unique PORT ID: AA766715 and expire date[protected]. same i submitted to Reliance store. But with out activation from Reliance my existing Airtel Service disabled from 13/12.2015. still this number not activated. may i know why it got disabled and why Airtel rejected my MNP process with Reliance. PFA screen shot from Reliance store. Let me know when my Airtel SIM will activate ? Let me know how to get my old number now?

There was a add in a newspaper saying that one will get sms sending job from home. They said me that to make a affeidevite before applying for this job and deposit Rs. 2100 initially. So I believed them and did so. Then on 15 dec 2015, I pay that Rs. 2100 to start. After taking this, they again demanded me for company insurance worth Rs. 1100 which also been paid by me on 19 dec 2015. After that for transfer of cheque, They ordered me to pay Rs. 1000 and however this was done on 19 dec 2015. For suring the job, originally It was agreed to pay only Rs. 2100, but the other amount had been given by me as FAQ. PLEASE EXCEPT MY AGREEMENT AND TRY TO REFUND MY AMOUNT RS. 4200 AS SOON AS POSSIBLE... THANK YOU.

I called to Customer care to provide me the current usage of "999 my Plan" offer since when I type *121#, its not showing anything on Data usage and in unbilled amount its been charged more than what I have used. Couple of times, I spoke to Customer care to get its resolved but they dont care and reply ...sir we don't have any details about your account.So in that case I just need to pay amount even its incorrect data. I have sent an email to nodal officer and even to appellate but no response ...is this team exist or just an excuse from Airtel, I am still wondering. Service request no. 66847247

I have paid 2410 on 08/09/2015 and got confirmation SMS that I am activated for 12 months subscription under current plan. Yesterday i.e. 23rd Dec 2015 I received SMS saying my subscription will be expiring in next 5 days.. I have spoken to your call center and the lady said it is your server mistake (technical issue) and she will rectify the issue and address to her seniors and today again I got reminder SMS saying my service will be expiring in 4 days. what nonsense this is.. Or is the case this is your normal practice to harass customer by sending such SMS please clarify !! Regards Makarand Wadekar

Dear Sir/Madam, On 19 Dec 15, i did an online recharge for Rs.11 from Airtel website (Ref no.[protected] dt 19 Dec 15). The offer was STD [protected]@35p/min for 9 days. On completion of recharge i got a message from Airtel saying that the offer is activated for 7 days. Further when my family started making STD calls she noticed that balance deduction was not according to the offer. We contacted the 198 and registered a complaint with respect to balance deduction and non-activation of the offer (Ref no. CBNRV [protected] dt.22 Dec 15). We were told that the problem would be rectified soon. On 24 Dec 15 i contacted 198 for no solution given till date (CNBRV[protected] dt 24 Dec 15), the Care Executive informed me that the offer was not activated due to technical reasons and the amount of Rs.11 will be refunded. Now the complaint is that when the offer was not activated due to technical reasons, how did the balance get deducted. Point no.2, if there was a technical problem with offer activation, how did the activation message come to my mobile number([protected]). Finally all these days no one from Airtel cared to get a solution to my problem. Moreover i was going out of station and i activated the offer for my family to be frequently in touch with me. The unusual deduction resulted in my family ending up with no mobile balance and the trouble they faced is unexplained. Airtel is cheating its customers and this is not the first incident with me. Earlier similar incident occurred and i could not complain due to scarcity of time. Stern action need to be taken against Airtel for avoiding such cases in future. There are lot of poor and unaware Indian citizens whose problems might be going un-attended.

Hi I am using Airtel prepaid [protected], I would request you to kindly provide me the call data dailed, incoming and outgoing call details since I missed all important numbers Kindly do the need full. Forward me the details to my registered email [protected]@rediffmail.com Regards, Sudala Hari Krishna Flat no 501. Each block The gardenia Modi builders S.R.naik nagar Jeedimetla, Rangareddy dist Telangana- 500015.

This is in reference to your mail regarding the non refunding of the charges deducted for activating Supermodel club In this matter I wish to point out that Rs.99.00 is not a huge amount but this shows the credibility of Airtel people who are now wishing to increase their profit by leving services which are being not opted and confirmed by the customer. Sir, for the last many moths services like Tiny Tv AND Supermodel CLUB has been activated by you numerous times and everytime a complaint has been sent to the Service centre and a mail has also been sent to you at [protected]@in.airtel.com to permanently deactivate all services from my number Every time you had refunded the levied unjustified charges only after I had mailed to you, but you have not taken any step so that the services ae permanently stopped and the harassment towards writing to you again and again is avoided. Two days ago the same Supermodel Club services were activated and the deactivated and the deducted amount refunded . From the mail sent to you will see that a request to permanently deactivate the service was requested but you took no action towards it and again activated this service. Now you are justifying the unjust charges levied by you and are not refunding the same. How can you justify the charges for the service that has not been opted by me and deactivated many times in the last few months? It is a mystery that every time you had refunded the amount agreeing that the services of TINYTV and Supermodel club were unjustified.Sir it may be noted here that I will opt for the portability of my all Airtel numbers and also go to the suitable court of Law to recover my dues and also ask the court to give me any other relief as per the law. Thanking You Sanjeev Sharma [protected]

I have airtel Post paid connection and they are charging extra amount of Rs. 245/- each month and after raising so many complains they are not taking any action, Each time complain is being closed by them without resoling the issue/contacting. Very poor server

I have Airtel telecom sim . I have apply for porting request of sim from Tripura to Delhi .but company deactivate my previous sim and didn't activate new sim. 24 days have gone to apply and 13 days have gone to receive porting meaaage . They are geving me different essues while talking with costomer service .

Dear Sir, CONSUMER CELL- AITEL application form no- TBLR 7066248 given to AIRTEL representative Mr Selva Kumar mobile no-[protected] and his boss number-Mr Norman-[protected] with amount Rs 1000 is collected from me.We ware told that net connection installation will be done with in 2 days time and AIRTEL PROVIDE GOOD SERVICE with commitments...We got sms towards installation order no[protected] and confirmed that broadband connection will be provided in 3 days. 3 days passed and the airtel representative is not picking the our call and responding back or informing back.We felt a fraud in this case.We further enquired with AIRTEL customer care.They said we dont have connection arrangement in our area and it will take more than 2 month time. They even not bother to inform back and we only have to follow by mobile and expending extra expenses to get our money back. Airtel doesnt have coutesy to revert back and inform us.What should we do if such a Big company makes fraud with people of India. Kindly look into the serious matter of consumer case and publish in media and news paper about AIRTEL POOR SERVICE and refunding back money collected making false statement. Please consider our consumer complaint registered with you and help us to get our money back from AIRTEL COMPANY with all kind unwanted expenses done.. for collecting money for application with photo is immediate.But to return money with all grievences and interest AIRTEL doenst bother for citizen. AIRTEL should be penalised for the ACT and deed for this case lodged in court of LAW. NEED A JUSTICE from JAGO GRAHAK JAGO CONSUMER FORUM OUR GRIEVENCES TO BE SOUGHTED OUT SOON and TRAI also to be informed about our complaint. Dimple

We have a corporate 4G connection with Airtel with four 4G connections.Airtel suddenly barred our services saying that our credit limit has been reached . Upon checking we found out that we were charged 5400 rs as account shifting charges .Nobody is willing to give us details regarding this . Multiple mails to there customer care, they give us contact no of a person who works for himalaya healthcare !!! This is the level of there service .Please help us . Details :Knowcross Solutions Relationship no: [protected] 4G nos : [protected], [protected], [protected] My Contact no:[protected]

I had called 121 customer care regarding my online recharge query but instead of helping me out one lady started shouting at me saying that i didn't know how to recharge so that is the reason my money got deducted and didn't receive my balance.i am using airtel since past 6 years i didnt expected this from the company.please look into the matter

My bill[protected] has been changed my Relationship number [protected]i have used two sim for this ID my plan is 175 for [protected] this number and 150 plan for [protected] this number but this time change plan for my bill charged both of 175 please request change my bill[protected] hurry

My sim no.is [protected] of Kerala region.I took a plan last month.it was a 2g plan of Rs.349.The airtel app was checked for the balance status and it showed its expiry as 26 dec 2015.2gb was in balance .But on 23 rd dec without giving warning it stared using my main balance which was around rs.290.why there was no warning from you regarding the sts.

Sir unfortunately video club activated while switching off the mobile and an amount of 99 rs has been deducted from my phone main balance immediately after that I deactivated the service but the amount hadn't been revert back to my main balance. So in this regard I request u to please deactivate video club and please return 99 rs to my main balance. This is for kind consideration please.thanks Manjunath Shriniwas Bongale

I have received a service activation request on my mobile [protected] for an unknown Airtel number [protected] on 23/12/15. I have not applied for any new sim card nor have I submitted any documents for the same. Kindly clarify this matter at the earliest as I am very worried .

I am a registered owner of an airtel line in Nigeria (+[protected] which I use on my blackberry device. I renewed my bis last thursday, 17th december, 2015 after the previous one expired that day. Even though I got an acknowledging sms, I have not been able to browse, get emails or use bbm. Only whatsapp seems to work! I have run diagnostic on the system and it keep showing I am not registered with blackberry! I have been calling customer care to report this problem on a daily basis since friday the 18th and I even received 2 sms acknowledgement of my complaints yet the problem persists. It has become very annoying and frustrating as I am awaiting some mails that will require prompt attention! My blackberry device is my connection to the world professionally and socially. I successfully spoke with a customer care agent last nite and poured all my frustrations with the net work on him. He insisted I go to 'Advanced setting' and register on the network via 'host routing' and then remove and reinsert my battery even after I had told him I get registration messages following each diagnostic I run and that i remove and reinsert my battery several times a day since thursday all to no avail. After I did as he told me, I have been unable to speak with a customer care agent since! Even when i get connected to an agent, the line become silent or a strange sound come on! I think airtel is out to frustrate me and your customercare agent may have cut me of the care line. I want to let you know that I reserve the right to take appropriate action as necessary because I cannot be treated like a nonentity after paying with services not rendered by your network and keep quiet. It has become habitual to have access to the blackberry network delayed for some days after renewal of my bis for some months now! In fact my wife had to stop blackberry subscription on her airtel line for this reason. Yet after such delays, there is no extension of the original access but services are cut off exactly 30days from the subscription date inspite of days without access. In the past it lasted 2 to 4days but this has been the longest and the most annoying for me. Kindly take this as a formal notification of my exasperation with your network and the treatment meted out to me and my intention to pursue justice, please. Dr Sunday Yerumoh, Agenebode, Edo State, Nigeria. Phone no. +[protected].

I`m Pushkar Shankhwar. I have applied for an Airtel broadband connection few days back. i called airtel representative to setup a connection. he came to my place, filled application form. now its been more than 20 days still they didn`t setup connection. i asked for refund they said we`ll return your money within 4days. now its been more than 10 days and didn`t got refund. so would like to say to Airtel refund my money as soon as possible. Thanks