Airtel Complaints & Reviews

I am using AIRTEL mobile service ([protected]) from last 15 years. From 20-Oct-2015, the Airtel Mobile signal strength in our area has reduced. Me and many of my layout residents (majority of them are airtel subscribers) are facing sever call drop / call disconnection / call establishment problems. We had FULL signal inside our homes prior to 20-Oct-2015. The signal strength / quality reduced drastically after that. Address of location is as follows: Kaveri Street, Opposite SHELL petrol pump, Basavanagar, Marathalli, Bangalore - 560037. 1) Till 12-Nov, i visited AIRTEL office in Basavanagar many times. I was told to wait till 10-Nov for the problem resolution. However, the problem was not resolved on 10-Nov. 2) On 12-Nov, i raised complained ticket #66246410. I was promised a resolution within 2 working days. On 13-Nov, i got a call from AIRTEL stating that the issue is resolved with some parameter adjustment in our area. I agreed to check. However, there was no change in the problem status. On 14-Nov, i called up airtel and quoted the complaint ID, the call center person told me that the problem was marked as "CLOSED" with my consent. But, i never gave any confirmation to AIRTEL that the problem was resolved. When i mentioned this, the call center person mentioned that he will escalate 66246410 and resolve the problem within 1 day. I waited till 15-Nov, but there was no resolution provided. My airtel connection is a company "Business" connection. I am affected when my clients and company colleages aren't able to reach me. I am losing business. AIRTEL should at least let me know WHEN this issue will be resolved. If this issue cannot be resolved, i need AIRTEL to confirm this so that i can move on with another provider.

I am a user who is using Rs. 399 Plan on my Airtel postpaid no. I have been told that i will be getting 1350 MB (3G) and then it will be Unlimited 2G with speed of 20 KBps. But for a month they have given me speed of just 2Kbps.They are not following there norms. I am a developer who uses internet for developing. They have nearly cost me job. Please help

Hi
I am using airtel for the last 2 years but I am having a lot of issues presently from the past 2 months. Today especially I am not able to make or receive any calls from my phone. Also I dont get proper connection inside my office though I have full tower in my phone. I keep enough balance in my account. Please resolve this asap.

Thanks

I have been using Airtel mobile service from sitalapakkam from past 1 year and also Airtel 3G data card. Past 1 week we are unable to make incoming and outgoing calls using Airtel sim. When we contacted Airtel customer care, they are saying n/w deployment issue and cannot not guarantee on time frame. I am not sure how data services are working fine but not voice calls. If it is n/w deployment issue they can arrange temporary mobile based transmitter but they are least bothered about the inconvience and they even not informed well in advance about the disconnection of airtel services at sitalapakkam -600126.

I had a airtel 4g connection, I moved to a new place so applied for disconnection.
There was no reply on the application & they kept on generating bill despite of no usage.
I started getting calls for payment later. I got an agreement, that they will charge only till i used. Even I made a payment for that still they are asking for payment.
I responded to the mails but again no reply. I am again getting calls for that.

Hi, My airtel broadband number is [protected], Dsl id is [protected]_kk Registered in the name of Raj kumar.As per the plan data limit is 85 GB & after 60 GB our speed is reduced to 512 Kbps. Every month with in 20 days we are getting notification from airtel that you have crossed the 60 GB limit & your speed is reduced to 512 kbps. We are not doing any download. I don't think anyone can consume 60 GB with 20 days for personal use & that too with no downloads. I made several phone call requests and complaints to airtel. But no improvement on service. I will not pay any amount if this issue is not resolved. Would appreciate help on this.

My account number is [protected] with given number[protected]. I have problem in my STD call I top up with 99 for free STD and local calls in august 2015 but I am not able to call. I put request so many time on 198 but no solution come. Could you please tell me why this happen and why not resolve this problem Poor service. No commitment. Only looking for money and make customer fool... customer support fo ZERO. They dont have any solution just what all they give complaint numbers.. we call result zero...

I receive a msg from airtel like this ரூ.225=1GB 3G+150MB FB-28நாள் ரூ.254=1GB 3G+150MB FB+200MB வாட்ஸ்அப் 28நாள். பெனிபிட் 1 மணி நேரத்தில் ரீசார்ஜ் செய்க. சலுகை 29-Jan-20114 / டயல்*121*11# I have recharged but my plan was 2G I have shocked and make a call for customer care such a bad response and behaving very cruel saying that was an wrong msg

Airtel Mobile number [protected] Dear Sir, On 20.01.2015, I had applied for a Airtel post paid 4G connection (Plan Rs. 1299) & the same was activated on 21.01.2015. It was a 6 months advance rental pack & for that I have paid Rs.8757.00. But unfortunately no 4G network is available around my residence/locality. After so many emails, company sent one technical person on 31.01.2015 at my residence & found that there is no 4G network around my residence. He then told that the company will provide 3G service insted of 4G network with same tariff plan. But then also I had experienced a very poor network. I had intimated that matter several times to the company but company didn't take any action to solve this issue. Finally after expiring of 6 months, I had stopped payment of the monthly invoice & had intimated in several mails that until the company provide me 4G service, I shall not pay anything to them. Still now company didn't take any action to improve their service but continuously sending invoice month after month. Inspite of failing 4G network, how company charging for that service. I also told to Airtel, that if you can prove that in my residential area, 4G network is available, I shall clear all the dues to the company. Till date Airtel didn't take any positive action to resolve this issue. I I, therefore, request you to please look in to this matter & provide me proper justice. Thanks & regards, Somdeb Mukhopadhyay. Mobile no. [protected]. 21A, GANGAPURI, P.O.-pURBA PUTIARY, kOLKATA=700093

My airtel mobile recharge for number [protected] and txn id [protected] has failed . my sbi account is debited while doing net banking fr recharge, but amount not reversed to my account after transaction failure. It showed Click on the following link to try again. https://goo.gl/MXfP1N. But I recharged my account with another txn. So as early as possible reverse the the failure txn amount 59/- to my account.

Name: Surendra ch Phone no: [protected] i wish to inform u that I have been the post paid customer of the company for more than one year.However, i have been charged DATA CHARGES of Rs.500without using in total bill amount of rs.1209/- for the month of OCT, 2015. though . I HAVE USED DATA RECHARGE CARD Rs.85/The same has been complained to the customer care and reduced only rs.285/- in stead of rs.500/-. Again requested to look into the same.Nothing has been done. As i have not used any Data and used separate pack, i have been charged rs.500/-. Kindly help us to get back the remaining refund of rs.215/- for which i shall be grateful. Thanking u yours sincerely, ch.surendra

Dear Sir/Madam, My airtel number is [protected]. I have recharged for Rs.189 from myairtel app on 10 Nov at 10.29am. My balance has also been deducted. I called customer care they are saying there is no such recharge showing. . In 189 scheme I must have got 350mb 3G data & 40 rupees talktime but I didn't get anything. transaction id:[protected] Regards, Varun Kumar Mishra

Hi, I have applied for Airtel Landline connection on 8th Nov for Rs. 1199 plan. My mob no. is [protected]/[protected] but till date I am waiting for connection. Since Thursday ie 12th Nov I am getting reply from their back end team[protected] that installation will be done today or tomorrow but not done till date. I just wanted to ask if Airtel is not capable to install new connection then why they distribute template and ads for new connection here and there and why their team commit dates if they can't follow. Gunjan Sinha

To, AIRTEL Sub: Airtel Service Cheating & Forgery Documents Respected sir, I am D.Raghavendrarao, s/o D.Thirapathaiah, C/o B.srinivasa Reddy H.no: 7-1-309/51/B/1, B.K.Guda, Balkampet, Hyderabad. I am having postpaid sim of AIRTEL Network ([protected]) since 2010. And after using it Two years I have converted the same sim from postpaid to prepaid. And from then I am using that SIM to till[protected]. On[protected] I observed an error in mobile that SIM REGISTRATION IS FAILED. So I visited AITERL showroom at PARADISE STORE and get it replaced on[protected] and got activated on same day itself. And I have submitted all supporting documents during the SIM replacement. After using it for one day on[protected] once again I got an error in mobile that SIM REGISTRATION IS FAILED. Once again I have visited AITERL showroom at PARADISE STORE to resolve the issue. But there they have intimated me that my SIM is ported out for VODAFONE network and sold out for unknown person in Warangal. After cross checking for more than 4hrs they told me that my documents (which are submitted during my SIM Replacement) are lost and misused by 3rd party persons of which is undertaken by Airtel. This is confirmed by RITU manager of paradise AIRTEL showroom ([protected]). And on 28-07-15 around 8:30 pm I got a threatening call from PRAHAN ([protected]) saying that he is crime inspector of warngal and he asked me to come and meet him at warngal airtel showroom with in 30 mins. And now airtel persons also not responding for resolving the issue. I am put in the Pettition @ Mahankali Police Stations 03/11/2015 Acknowledgmet number : (U[protected]) And my Business total loss and threating to airtel people. Yours faithfully, D.Raghavendra Rao Mobile: [protected]

My name is Mritunjai Bhardwaj...i lost my airtel sim [protected]...I blocked it 2 times from customer care...but some 1 is still using this no...i don't know how that person unblock my no again and again...so please block my no permanently so no one can misuse my no..and i will be very thankful for it...

Airtel has been incorrectly chanrging me for 3G data services. I am post pais custonmer. Mobile no. - [protected]. As per my monthly plan, I have 270 MB 3G data. On Sep, I purchased 1 GB smartbyte through My Airtel mobile app. However, I was billed for 6 GB.

I called Airtel customer care to fix this issue so that I am billed for 1 GB data and allowed to use the same amount of data. However, they did not fix this issue. When there was no proper action based on my call, I dropped email to [protected]@airtel.in. Based on my email complaint, one executive called me but she could not fix it and told me that she will refer this issue to technical team. IThe issue was never resolved but I got an email that the ticket was closed.

I ignored this problem considering that it was one time issue and consoling myself that Airtel is going to defraud me for just few hundred rupees only. However, I was wrong. Airtel has plans to continue this fraud. They billed me for 1 GB data on Oct. I called customer care and was shouted down by one female executive that it was my fault. She told me I must have requested for this data because Airtel is faultless.

After getting this treatment, I had no other option but to make email complaint to [protected]@airtel.in. There have been more than 25 email correspondence on this issue. I escalated it to their highest level - the appellate authority - appellate.[protected]@in.airtel.com. They called me. They told me they fixed the issue. But the issue is still not fixed. I can still see the 1 GB data on my account. They verbally tell me to wait till the next billing cycle. Why should I wait? They have no explanation.

At present, my situation is I don't know how much data is available on my account. So I called CC 2 times. 2 times because I was sure they themselves don't have clarity. And bingo! I was right. Different CC executives give me different answers.

So I dropped an email to [protected]@airtel.in to verify and what answer I get. See below.

Total data available - 2109.14
How this happened? Nobody has an answer.

Now, I don't expect an answer from Airtel. Just want to make others aware that even a company of the stature of Airtel, providing good service but at a premium, can stoop to such low levels.

I am hereby putting all the email correspondence on this issue.

******************** email correspondence below **************************
To whomever it may concern:

If necessary action as per attached email [Ref21693000] was taken, then the information in below email is incorrect.

I am following up on this data issue for more than 1 month. Following up since October through phone calls to CC. Raised issue through email on 24th October. So many email correspondence done. Escalated it to Appelate authority. So many calls with CC. Today visited Airtel Kadugodi store as well.

After trying all options from my side to resolve this issue, issue still not resolved. Now I don't see any point in wasting my time in this follow up. I have more important things to do than bother for few hundred bucks.

But before dropping off this issue from my watch, I'll make sure that I highlight this on social media for as many people to notice as possible.

I won't request anybody to fix this issue anymore. Too much of wastage of my time. Twitter, facebook, mouthshut, consumercomplaints - all will be my grievance redressal mechanism now. And if required, I won't hesitate to drag this matter to consumer court.

Thank You,

Kind Regards,
Ranjeet Kumar Mandal
*****************************************************************************


Dear Ranjeet Kumar Mandal,

This is in reference to your email regarding deactivation of internet pack on your airtel mobile number [protected].

Basis our discussion on [protected], I would like to inform you that the data pack ¿1GB 4G/3G Free (post 1GB data stops)@250¿ has been deactivated. You will not receive any further charges for the concerned pack from next billing onwards.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue.

Please do write us for any further assistance. You may also contact us at the following touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Neeraj Prakash
bharti airtel limited


[protected]Replied Message[protected]
From: appellate.[protected]@in.airtel.com
To: [protected]@gmail.com
Sent: 03/11/2015 05:02:44 PM
Subject: Re: FWD: [|BAL|REF22021350|] [protected] - REQUEST TO RESET INTERNET QUOTA TO 270 MB
Specialist.

However, the required action has not been taken till date. I can still see the
built in quota in my account.

Kindly help me by deactivating this quota immediately.

Inline image 1

Thank You,
Kind Regards,
Ranjeet Kumar Mandal

[protected] Forwarded message[protected]
From:
Date: Mon, Nov 2, 2015 at 11:03 AM
Subject: Re: [|BAL|Ref22016693|] [protected] - REQUEST TO RESET INTERNET QUOTA
TO 270 MB
To: [protected]@gmail.com


Dear Ranjeet Kumar Mandal,

Greetings from Airtel!

This is in reference to your request regarding deactivation of internet service
on your Airtel mobile number [protected].

I would like to confirm that the active internet service Zero Rental has been
still active.

The 1 GB internet is not active in your account.

To deactivate Zero Rental pack please write us back with the line of
confirmation.

In future, if you wish to start the internet service again, simply text
INTERNET to 121(toll free) and follow the instructions.

For further queries, please do email.


Best Regards
Aruna C
Service Specialist
airtel
***************************end of email correspondence************************

Thanks,
Ranjeet

I have airtel prepaid connection with number [protected]. I have two urgent basic problem with airtel where they don't have or not provided solution. Problem 1: I cannot send or receive any sms, I registered my first complaint with complaint no : [protected] dtd:12/11/2015, and second complaint again with complaint no:[protected] dtd:13/11/2015 but still now there is no solution but to my surprise airtel is telling the service is not available from October. I want to whether sms service is important or not for a prepaid customer. Customer care persons never treat it as urgent issue so for nor importance is given. Problem 2: I cannot reach customer care from the above mentioned prepaid number I tried reaching through 127 and 198 in both it was not reachable issue is I don't even get the option to get connection with customer service, but when I try from same location with postpaid it is very easily getting connected so every time when I have problem in my prepaid I need to contact customer services through my postpaid. When I reported the same to customer service they are telling this is temporary problem, but it's cheating I tried several times several times but no chance of getting connected with customer care. Ultimately airtel prepaid service is cheating, I suggest for new connection takers to think many times before choosing airtel service. I hope I will get solution for my 2 problems as mentioned above after this complaint.

Dear sir, With reference to above subject (Mobile No. [protected]) I had migrated from billing to prepaid. Now instead first recharge dealer tried with another amount, so the now i am unable to E-recharge now. Now with so many complaint and visits to Kalyan & Dombivali gallery i am unable to recharge & complaints on customer care center automatically close after 48 hours without solving the problem. Regards Haresh Manjalani [protected]/[protected]. Show original message

Hello myself Madhu N my air tel sim has starting trouble in my or any other mobile if i insert my sim in slot any mobiles are not start yet .Please help me. i Want My Number [protected] back.if you not solve my problem i am lock my number and port to any other Network

Hi, I have ported my Postpaid Mobile connection from Vodafone to Airtel for #[protected]. I have initiated the process on October 16th 2015 and my vodafone connection was disconnection on October 30th 2015. From the very next day, I have started to follow up with the Airtel local Agent Mr. Shankar and Ms. Swathi ([protected]/[protected] / [protected]@apexcorp.in) and customer service & Appellate teams continuously looping in TRAI, but still there is no resolution from airtel end. I know that Airtel's customer service is worst, but didn't expect that it would this this WORST. Even Appellate team have no concern about its customer and what the least service can we expect from Customer Support team. Its been 15 days till now, I am blocked with all my bank and work related transactions due to this issue and i have no contact with outer world. This has proven that Airtel has no least concern about its customers. Hoping a complaint here could atleast get my issue resolved. If not I have no other option to change my Mobile number / service provider, because after this much follow up everyone becomes helpless. Regards, Santosh Kumar, G. #[protected].