Airtel Complaints & Reviews

Had requested for porting from Airtel Gujarat to Airtel Delhi. The backhand porting team did not give proper UPDATES. On complaining about it, on 7th and on 14th they first refused to take any proper complaint. The Floor manager, Piyush Khatri himself put complaint of "Delayed Portability" while I told him to lodge complaint that updates are not being sent to customer and other places like Airtel Delhi Relationship Centre. Even after visiting the Relationship Centre in Delhi 5 times, the customer people instead of taking proper complaint tell to visit the centre and make the customer run around and do not want to do their job properly.

There is no option given to complaint or to talk to customer care executive about services or queries when we call on 198 or 121 airtel customer care number to give suggestions or register our complaint.

Dear sir I am Nitin pawar my mobile no [protected] I do recharge on friday Rs 499 online from axis bank cash withdraw from my account but recharge not done Please resolve my problem Thanks and regards Nitin pawar [protected]

Hi, Airtel has a phethic service interms of televerification call at connection time. I got my number ported from Docomo and got Airtel 4G post paid. Later, couple of days i have added one more number which also ported from Idea to Airtel 4G but this number i have asked them to link under my bill under my family plan. At the time of televerification, the executive is keep arguing that, they can't verify since its in my name and they want me only to talk to them through that particular number. Now, we both stay in 2 different metro cities and just for verification, should u want me to visit ??? apart from this, we have asked them, put a conference call or at least give me a call, i will verify. Every suggestion is rejected from their end. Because their, low quality service my friend is not able to access either Idea or Airtel from past 4-5 days. Now, i want Airtel to componsate for the loss where my friend was not able to communicate with family, friends or with colleague's.

I raised a compliant (number[protected] on 2nd of December through Airtel call center ([protected]) that my phone is not working. Broad band was working just fine. Two days later a team came to my office and rectified the line. Voice and data was working for 20 minutes and then the whole line went dead. It took them 12 days to visit again and the line was rectified in 3 minutes. I had to send 7 mails and make innumerable calls to your call center. I am taken aback by the level of incompetence. If any competent official reads this you can check the trail mail and conversations I have had using the complaint number mentioned above. Be nice to someone and they take you for granted for 11 days, raise your voice and someone rectifies the minor problem in 1 hour.

Dear sir This is Prashant Purbia refers to above subject still your company have not refund my security money i have also attached Scan copy of cancelled cheque and copy of my bank Account statement. so please my refund immdediately Regards Prashant Purbia

I had applied for Airtel broadband connection on 12th November 2015, and after numerous calls & reminders, the connection was given to me on 11th December. In just 2 days, the connection has got severed now! I get absolutely no response/help from customer care tollfree number or from the person who did the installation. Customer care number went on an IVR loop infinitely and there was NO option to register a complaint. Getting fed up of having to follow up with the worst service ever! Appreciate any help on this regard, so I can start using the broadband atleast! My account number is [protected] The connection is for a flats in Thoraipakkam, Chennai - 600097 Regards, Divya K

This is in reference to bill plan of my broadband relatioship no: [protected]. In this regards, I wish to inform you that the bill plan which is activated on my number is not as per my customer enrollment form. Please note that I got this connection installed in the m/o Oct’15 and your sales representative Mr Radhey Shyam told me about the bill plan as under: For the very first bill :- Monthly rental 1199/- plus ST and benefits: 15GB download at a speed of 4MBPS and 1000 Local/STD calls. From next bill onwards:- Monthly rental 799/- plus ST and benefits: 15GB download at a speed of 4MBPS and 1000 Local/STD calls.(Monthly rent reduced since I was a MTNL customer as confirmed by your SR) First bill, I already paid last month and now I am in receipt of 2nd bill which is not as per bill plan mentioned above. When I contacted your SR he got my plan changed this month 2-3 times but not as per the plan mentioned above. Now when I try to contact him, he is not taking my calls and is very rude in his behaviour. I have everything in writing in this regard and the above mentioned bill plan was also written on copy of customer enrollment form bearing number: 4105649 and signature of your SR Mr Radhey shyam. I have the customer copy of that customer enrollment form. Now I am feeling like I am being cheated by Airtel as your SR Radhey shyam was representing Airtel and I got my previous connection disconnect on his advice. I request Airtel team once again to do necessary changes (as mentioned above and in my CE Form) in my bill plan and confirm me through e-mail. Also, If Airtel cannot fulfil the commitment made to me I’ll get your connection disconnected and you will have to bear the re-connection charges charged by MTNL failing which I’ll sue Airtel in court of Law for such false promises. Contact detail for your sales representative Mr Radhey shyam: [protected], [protected] I have sent this email many times to your customer care at "[protected]@in.airtel.com" and to your nodal officer at "nodalofficer.[protected]@in.airtel.com" but no response is received till date. Please disconnect the mentioned connection immediately if you can not provide what you promised. Regards, Girish Goel Relationship No: [protected]  

Date : Between 1st to 20th Nov : I have called to Airtel customer care from number ([protected]) to inquire for shifting my connection to other address below are the details provided to me : I need to check whether my connection can be shifted to other address. I need to place a request for relocation. Within 24 hours of logging a complaint my connection will be deactivated Post which my relocating activity will take place and within 5 days my connection will be installed to new place. After installation, within's week time I need to submit my address process. I have provided all my details post which agent gave me consent that airtel can be shifted to my new address. Date : 1st Dec 2015. Around 8:30 Pm, I have dialed 121 from my landline ([protected]) and requested to lodge complaint for relocating my connection. Representative took my details (new address) and raised a ticket for the same. Date : 3rd Dec 2015. I have dialed 121 from my office landline and explained my concern post which agent said it is under process I was not satisfy with the answer given therefore spoke to senior on floor who informed me the relocation is not possible, I asked him to mail me this for which he denied. I was shocked and kept and phone. After some time I dialed up again from my registered mobile number where I was informed that "Sir, you don't need to worry I assure you that your connection will defiantly shift.At the very movement I raised the request for a new Airtel IPTV/Broadband/Landline connection. I started receiving calls where everyone agreed to give me a new Airtel IPTV/Broadband/Landline connection at the same address. Date : 4th Dec 2015. I have drafted a mail to Airtel (attach mail), Post which I was informed that my broadband connection can be shifted but due to some temporary technical reason IPTV cannot be shifted, After listening to this I requested representative if it is a temporary technical issue, than it is fine I can wait until it resolve but pls shift my connection. Listening to this he kept my call on mute and after some time he came back on call and informed he, Sir shifting is not possible. Date : 5th Dec 2015, I again drafted a mail (pls refer attachmail). Date : 6th Dec 2015. I have received a call from Nodal officer stating that Sir, you don't need to worry I assure you that your complaint will defiantly resolved and I am forwarding your case to concern team.(Same was drafted on below email) Now, I do not understand when it is written on there website that Airtel IPTV is in available in Delhi/NCR how they can deny for the same.

Hi, I've already have 2 complaints and waiting for the solution (please refer my early complaint on airtel). As till today Airtel almost called me 28 times for 1 single complaint. They call me every day asking for the problem and give me new complaint numbers everyday for just 1 complaint. In fact they keep calling everyday but don't fix the problem ever. I'm sure these people do involve in SPAMMING. Although, I did not get any solution for the problem which I had before 46 days. And the complaint is "Airtel did not provided the broadband connection even after everything is submitted with money." Today is 47th day that I am awaiting for the broadband connection which I already paid. Reference ID for Proof: KKPB236650 By the way the airtel person gave me Postpaid forum instead broadband forum. Please share your worst experience with Airtel on TWITTER AND FACEBOOK.

I have applied new broadband connection . airtel executive came and collect the documents and money his name is muzamil nafees ([protected]) . He is taken 1100 Rs and he is not given any reciept to me .i have asked for amount reciept but he didnt give . now i try to reach to him i called him more then 100 time but he is not responding. Even airtel office who send muzamil . her name is Nirmala([protected]). i am Doolchand my contact no [protected]

Dear sir, My mobile no.[protected] is deleted by my service provider without any warning or reasons. i was regular life time customer of airtel since last ten years but unfortunatelly without any reasons the company has closed my service. i am facing lots of problem due to this. so please help to restart my no. [protected]. prashant pandey[protected]

Sir/ mam I got a message that I will get 1 GB internet for Rs 98. I made a recharge but don't get the benefit.I got confirmation also for the recharge. It's already 2 days, but I don't get benefits ... please help me regarding this as soon as possible...

Dear sir, As in previous complaint I informed u how airtel 3g services is not meeting the data rate they cry for in 3g packages in my Bengal airtel no: [protected]. Even more it's poor 3g services hits my other airtel no., [protected]. Most of the time I have to struggle to get the good data rate with connection keep alive feature. I am enjoying 3g in the aforesaid no., ie, [protected] with INR 449 pm. The services to both nos are getting worworse day by day. Most of the time the service got inactive and did not meet the basic 3g data rate. Connection has been turned as "close " by the operator. Sir, your sincere and fast action is required in this case. Thanks.

I am getting bill even my subscription#[protected] is over, which was for 7 months only. I had informed to your team to disconnect it before my subscription got over and even after 10days verbally as valuable & responsible customer. As you are well known brand, service should be continue after customer conformation or approval. So as I had signed agreement with airtel for 7months only as per your salesman* and I had paid in advanced for 7months subscription. But your team continued it without my knowledge and without my approval and sending bill due, so I am not responsible for any due after 7months. So, my humble request to your team to disconnect it ASAP. It's giving us mental torturing for me and my family. My landlines number for your reference is [protected].

I have complained to airtel about poor customer service at two of thier galleries. I wanted clarification regarding high bill charges and discontinuation of my CUG plan. I had already got no response from the galleries and artiel customer services hasnt bothered to reply to my mail sent on 11th dec 2015.

I had given my Vodafone no [protected] for porting to airtel in airtel store in kr puram, Bangalore on 3/12/15 they given new sim and told it will be activated in 7 days, my vodafone number got ported to airtel On 10/12/15 at 10 pm but new sim they have given is not working so what to do, help pls

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Serial No:[protected] Secret Pin: 9144 *444 7*** 39 My Mobile No: [protected]

I have applied through online for new broadband connection after that i got the call from Aitel office (Parmila) she was telling she ll send a person to collect money and documents. Around 4 clock person (Muzamila Nafees) come to collect the documents. He took documents and 1100 RS .even he didnt give receipt also.i asked for receipt the he said we are not providing any reciept for that. He has wrriten on customer copy he has received 1100 Rs . last couple of day i am calling him but he not recieving any call. Application no 7059700

Hi I have been an airtel valuable customer since last 8-10 years but in last one year I have been suffering a lot due the broadband services...I have been levied high amount and in return of which my wi fi services do not even meet such standards that a song can be downloaded without hindramce or goo[censored]ps. To my utter dissapointment my calls are never addressed, never iam provided redressal and then you claim to be number one network. I hope this time it is addressed.