Airtel Complaints & Reviews

Out lot of escalations, Airtel Team not considering about costumer concerns, simply closing issues (not intimating proper resolution to us). but Bill payment team insisting us to make the payment, not considering user concerns.

why need to make the payment if you are not providing the services to the customer.
if this is the case why u need customer care technical services?

even i complained on closure of the account, why your team simply not caring about the requests ?

don't show advertisements ? show the work in hands practically?

Thanks
Ravikumar, .G

Respected I have done a online recharge to mobile number [protected] by using my netbankig account on 16/11/2015 and txn I'd is[protected] for an amt of 169 the amount has deducted from my account but recharge has not done to my mobile number I have waited one day then I complaining about this So please do me favour by checking the transaction

Mobile number: [protected] Alternate Contact number: [protected] Complaint Reference number: QCESO[protected] Date of Complaint: 11/17/2015 I am regular customer for Airtel, as Airtel showing in advertisement there is one airtel own app "MY AIRTEL" from the own airtel app for every customer it will show special plans, same it has been showed for me as 255 recharge 1.5GB 3G/4G internet for 28days and there only there is one option to recharge, i did recharge on 11/16/2015 morning around 9:00AM but i got only 1GB internet and i called customer this customer persons never answer properly i spoke with Supervisor also he said he will take a complaint and it will solve in 2days when i ask complaint number he said it will come to you mobile number and when is saw complaint status it shows it is closed and this call is just for Query with Ref # QCESO[protected].

Sir, I am using an Airtel dongle No.[protected] at my residence Flat No.505, GH-11, Prateek Kunj, Sector 21-C-III, Faridabad. Time and again I am requesting for the following two issues:- (i) Low speed and non uniform speed. (ii) Automatic Log out As I have already informed you that I have purchased exclusively for on line classes of my kids and in the absence of speed it is not possible for them to take classes. Secondly, automatic log out disturbs their concentration and classes again and again, as they have to log in again and again. The problem was explained verbally to Airtel Executives as well as emails are written to them. It is a sheer wastage of money if I do not get both these things. I request you to kindly look into the matter and sort out the issue please. PRADEEP KUMAR

Airtel india advertising for 4G internet speed, but when be are using it then it is not working . We already called them about this issue but they are not doing it better. we want to claim on Airtel, As they are advertising that "If You are not getting 4G downloading speed then we will give life time free service".

I have given request for National MNP from Airtel Delhi to Airtel karnataka on 4th November for Airtel Mobile no [protected]. port id - AD261239. Till today my number has not been ported. I contacted Airtel Karnataka customer care they said Donor network which is Airtel Delhi has not released my number. When I contacted Airtel Delhi they said my request for National MNP has been rejected when I asked reason they didn't reply they are saying to contact Airtel Delhi store. How I am supposed to go to Delhi when I have given request in Bangalore, Karnataka.

Dear consumer complaints dept.

Thank you for your prompt reply on the 12-Nov regarding my complaint with Airtel, Ghana.
The problem has not been attended to by the company representatives in Ghana.
I have written to them several times on behalf of Mr Randy Otchere from Bechem Ghana with phone no[protected] and Airtel Complaint ID: 1174017
We waited for a few days before topping up the phone data but neither I, nor Mr Otchere have had any response or acknowledgement regarding this issue.

This is unacceptable, so we are asking you to please track this complaint and rectify this problem from India. This would be so much appreciated.
This morning unwanted messages from Airtel have once again continued.
Please refer to my email to Ghana which explains the problem fully.
Thanking you on behalf of Randy Otchere and myself

Gina Anne

To customercare.[protected]@gh.airtel.com (Sent 11-November)
Subject-Unwanted subscription complaint

Dear Airtel customer service
Asking for your quick attention to this annoying and expensive problem with your company.
I don't know who is at fault here, but this subscription is coming from Airtel
to phone[protected] Randy Otchere...and even though there is an option to unsubscribe, it will not allow it.
My friend Randy Otchere has never subscribed to this service.
These are so called inspirational messages that have eaten up all the data I sent. They have been taking money from his main account balance.
This is one message forwarded to me:
"You must always be willing to let go of the life you planned, so that you can open to the life you were meant to live.
Thank you for subscribing to the Inspirational service. To unsubscribe, Text STOP TO 1733" ( this will not be permitted when attempted)

My friend Randy Otchere in Bechem Ghana has tried to get it rectified numerous times but to no avail by phone and in person.
I am asking you to kindly revise and rectify this immediately or we will use another provider for him.

Thanking you and hoping to hear from you asap
Gina Anne

From: consumercomplaints.in
To: [protected]@yahoo.com.au
Sent: Thursday, 12 November 2015, 19:43
Subject: Airtel Complaint Status Update [ID: 1174017]

Hello,

Your complaint has been forwarded to Airtel customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.

To view your complaint on ConsumerComplaints.in click here:
http://www.consumercomplaints.in/airtel-unwanted-subscription-cannot-be-unsubscr...⇄

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team

This is an automated notification. Kindly do not reply to this e-mail.
If you don't want to receive notifications click unsubscribe

Dear Sir/Madam, I have purchased a new prepaid sim card no.[protected] from your Airtel office @ shop no.49 bahu plaza Jammu on 14/11/2015 they told me that it will be activated by next morning but its still not activated. I have paid them Rs.150 for issuance of new sim they have not issued any receipt for it and when I m trying to contact them through their website on [protected] they are saying wrong number. Even I have mailed to their nodal officer they too have not responded. yours truly Rajesh Mehta [protected]

I was given a new sim to upgrade from 3g to 4G. Since then I don't have proper data service access, most of the time i end up using my WIFI. Called few times, either my complaint gets closed automatically next day or any time I call their server is down! Wonder why they advertise wrong information and not accountable to customers?? Can I sue them in consumer court???

I am Shekh Mozammil currently i am in Riyadh Saudi arabia. My airtel prepaid number is [protected]. Please activate my international roaming. Hope my request will consider as soon as possible.

This is reference to your last email dated November 14th 2015.

I have not seen such hypocrisy in any other service experience. It has been the heights of indecency in Airtel which I have observed in the past couple of days.

Kindly try to understand the weight of the situation before sending me any unbiased emails.

NOTE THAT MY WHOLE OFFICE IS WITHOUT AN INTERNET CONNECTION FROM THE LAST 12 DAYS.

Firstly when I request for termination of connection and had all set for a new one, you call me up and try to convince to do not discontinue my connection. When I agree for that you bar my outgoing calls! Upon requesting you to correct the issue over phone you ask for an email. But when I send you an email to unbar my outgoing calls you cease all my services goddammit, which includes outgoing + incoming + INTERNET.

Is this some kind of joke to you or you just do it for fun. Later on I find out that you have completely terminated my connection. Help me out here please, when a customer request you to do the same you force him to change his action, but when he agrees you just abruptly terminates cuts the live wire.

Then talking over phone with two of your employees, Ms. Muskan Aggarwal‎ and Mr. Tripathi (on Nov 9th) they accept the fault of Airtel for this lame mistakeand promise to activate the connection within 24-48 hours. But guess what the story do not ends there, over phone both of them (over different dates) promised to reactivate my connection at earliest and in the next instant when I receive their email (revert) they ask me to pay some outstanding amount.

Is this some scripted form of routine you follow at Airtel to traumatise the customer? Because surely it feels like so! Get one thing clear that I WILL PAY ALL THE AMOUNT at least you activate my connection so that I may continue my business. I will nowhere run with you 1500 rupees. Also as far as I tried to pay the outstanding I was unable to due to obvious reasons (my number does not qualifies due to disconnection). At billdesk registration is required first FROM THE COMPANY SIDE, as concern connection being a corporate connection.

I also cannot reach 121 because my broadband number is our of your active database now. I am out of options to reach some sensible individual at Airtel who may help me our of this nightmare. If you do not care about your churns then do provide me with some managerial level employee contact details so that I can get this stupid connection thing over with.

Do not bother to reach the undersigned if you want to prolong this matter unnecessarily.

Regards
S K Rajput
[protected]

I bought a dongle as its 4G. It does not connect in my area as they do not sufficient towers. As a result there is always net work fluctaions. I am asking for dongle refund as it will take for them 2 months to resolve the issue. when I am not getting services, I am charged. Therefore, I need some help. I am not a fool to loose 2K for nothing,

Respected sir, I am using airtel prepaid west bengal circle, no., [protected] for over a year in the intention to use 3g services only . Till date I am using 955 INR @ 6gb 3g( recharge done today, 16 Nov, 2015) unlimited in my HTC desire 816 dual 3g enabled smartphone Unfortunately, the 3g data speed is not meeting the promises the company cry for. Generally I got 255- 300 kbps where the company shout for 1.5 mbps. Furthermore, I can't use apps when the background data are turned off ( to save data from uncontrolled draining ). I always have to use it as background data turned on which I think is airtel's conspiracy to forcibly spend the data as fast they can. Therefore, I request before your kind honour so that you take suitable measures against this ruffian. thank you, roquibul Ps., : the aforesaid prepaid no., [protected] was issued in name of my sister, rozeara khatun.

I am using AIRTEL mobile service ([protected]) from last 15 years. From 20-Oct-2015, the Airtel Mobile signal strength in our area has reduced. Me and many of my layout residents (majority of them are airtel subscribers) are facing sever call drop / call disconnection / call establishment problems. We had FULL signal inside our homes prior to 20-Oct-2015. The signal strength / quality reduced drastically after that. Address of location is as follows: Kaveri Street, Opposite SHELL petrol pump, Basavanagar, Marathalli, Bangalore - 560037. 1) Till 12-Nov, i visited AIRTEL office in Basavanagar many times. I was told to wait till 10-Nov for the problem resolution. However, the problem was not resolved on 10-Nov. 2) On 12-Nov, i raised complained ticket #66246410. I was promised a resolution within 2 working days. On 13-Nov, i got a call from AIRTEL stating that the issue is resolved with some parameter adjustment in our area. I agreed to check. However, there was no change in the problem status. On 14-Nov, i called up airtel and quoted the complaint ID, the call center person told me that the problem was marked as "CLOSED" with my consent. But, i never gave any confirmation to AIRTEL that the problem was resolved. When i mentioned this, the call center person mentioned that he will escalate 66246410 and resolve the problem within 1 day. I waited till 15-Nov, but there was no resolution provided. My airtel connection is a company "Business" connection. I am affected when my clients and company colleages aren't able to reach me. I am losing business. AIRTEL should at least let me know WHEN this issue will be resolved. If this issue cannot be resolved, i need AIRTEL to confirm this so that i can move on with another provider.

I am a user who is using Rs. 399 Plan on my Airtel postpaid no. I have been told that i will be getting 1350 MB (3G) and then it will be Unlimited 2G with speed of 20 KBps. But for a month they have given me speed of just 2Kbps.They are not following there norms. I am a developer who uses internet for developing. They have nearly cost me job. Please help

Hi
I am using airtel for the last 2 years but I am having a lot of issues presently from the past 2 months. Today especially I am not able to make or receive any calls from my phone. Also I dont get proper connection inside my office though I have full tower in my phone. I keep enough balance in my account. Please resolve this asap.

Thanks

I have been using Airtel mobile service from sitalapakkam from past 1 year and also Airtel 3G data card. Past 1 week we are unable to make incoming and outgoing calls using Airtel sim. When we contacted Airtel customer care, they are saying n/w deployment issue and cannot not guarantee on time frame. I am not sure how data services are working fine but not voice calls. If it is n/w deployment issue they can arrange temporary mobile based transmitter but they are least bothered about the inconvience and they even not informed well in advance about the disconnection of airtel services at sitalapakkam -600126.

I had a airtel 4g connection, I moved to a new place so applied for disconnection.
There was no reply on the application & they kept on generating bill despite of no usage.
I started getting calls for payment later. I got an agreement, that they will charge only till i used. Even I made a payment for that still they are asking for payment.
I responded to the mails but again no reply. I am again getting calls for that.

Hi, My airtel broadband number is [protected], Dsl id is [protected]_kk Registered in the name of Raj kumar.As per the plan data limit is 85 GB & after 60 GB our speed is reduced to 512 Kbps. Every month with in 20 days we are getting notification from airtel that you have crossed the 60 GB limit & your speed is reduced to 512 kbps. We are not doing any download. I don't think anyone can consume 60 GB with 20 days for personal use & that too with no downloads. I made several phone call requests and complaints to airtel. But no improvement on service. I will not pay any amount if this issue is not resolved. Would appreciate help on this.

My account number is [protected] with given number[protected]. I have problem in my STD call I top up with 99 for free STD and local calls in august 2015 but I am not able to call. I put request so many time on 198 but no solution come. Could you please tell me why this happen and why not resolve this problem Poor service. No commitment. Only looking for money and make customer fool... customer support fo ZERO. They dont have any solution just what all they give complaint numbers.. we call result zero...