Airtel Complaints & Reviews

Hi Team, Any update on this, I dont want the customer's will be the victim of miscommunication and seeking for a resolution for others as well. I hope you can assist me with this. Today at 5.30 am I had rechared a 3g pack, but recieved a message your recharge has successfully with 4g pack of 186 and validity 14 Days, why should I use this plan when I dont have 4g in my mobile. I called to customer service and explained all these and asked if this can be reversed or please change this plan with particular 3g pack of 194 where the validity is 21 days, but they didn't listen from a customer's point of view where the mistake is happend only beacuse their app is not showing the full information. The same data of 650 mb was for 3g pack last month I rechared, so thought the same validity and I will get by this as well. I accept its my mistake as well, but they are going to help customer in anyway, which says they only know to earn or cheat customers. Mob- [protected] Thanks Samir

[protected]@gmail.com Request to waive off incorrectly charged internet charges I received Airtel postpaid bill of around Rs. 8000 this month (December 2015) which shocked me.When I called Airtel customer care they mentioned that It was due to usage of Internet while on International roaming.I repeatedly told them that I had not used the internet as my phone was always connected to Wifi.But the customer care claims that the phone was connected to GPRS and 10mb was used which cost me around Rs. 8k. I repeatedly told them that I was not notified of any usage either through SMS or email.I sent repeated emails to Airtel asking them to waive off the charges but they are asking me to pay the amount.This is outrageous!! extortionate!! and appalling customer service.This is what you get when you are a loyal customer of AIRTEL.

World's one of the worst companies is Aitel. Only money minded very poor public service. We requested for shifting our airtel broadband line to our new house in mid-November. So far nothing happened. Only bill is coming to our new house address. customer care nos. 121, 198 other have no response except computer voice. Airtel is a dirty company. my land line no.[protected]. Mobile: [protected]. Email: [protected]@gmail.com

Dear Sir/Madam, I had been charged extra amount for 3G Data for the months (October and November 2015). They told me that, Rs. 450/month will be charged for 2GB 3G Data. But they had charged Rs. 166.67 & Rs. 188.71 extra amount apart from Rs. 450/month respectively for October and November 2015. And for your kind attention, I had not used 2GB data/month in both the months. I request you, to reimburse the extra charged money. I had complained this matter on 15th December, 2015 and reference no. is PO[protected]. I got a reply from them that, they will get back to me with in 2 hours. But till now, I have not received any reply from them.

Hi, i am a user of Airtel from last one year. On 21/11/2015 i got a msg from airtel that i have used 100% data allocated. So i have waited for new bill cycle which is every month of 2nd. But in the new bill cycle also i haven't rcv the 4G data. So for the same i have call customer care on 4/12/2015 and raised a complaint with reference number[protected]not able to use data service). And they told me to wait for 5 working days. But still i am facing the same problem. Even i have escalated the problem to Nodal officer and as well as appellate team. But no one knows the solution. Simply they are saying that i have consumed 100% of allocated data. So request airtel team to answer my below question : 1) On 21/11/2015 i got the msg stating that i have consumed 100% allocated data for the bill cycle. Than where is my new bill cycles allocated data (960 mb). 2) If i have used the data (mostly in between 03-04/12/2015), than pls provide me the usage details. 3) Who will pay the call charges money for what i have called to your nodal desk and appellate team. They are putting hold for minimum 15 min every time, as they will check the details in your system. Please help me on this. Sunil Nayak

Hi, I have opened a initial SR SR66385678 on Nov 7 for refund of excess amount and sent the bank account statement as well as cancelled cheque as requested. when the issue is about to resolve on Nov 27. they have closed the SR on NOv 22 and asked to send more proofs. when i sent for more proof, they opened a new SR 66403578 and told will be resolved by Dec 13. they confirmed they have all required documents and escalated to highest evel and will make sure will be resolved asp. Again on dec 1 they asked for more documents and when i sent they closed the present Sr 66403578 and opned a new one.SR 66529934 when i asked them why they have opened and all, they told for tracking purpose. the issue will resolved by Dec 13 only. When i have called for next time, they told Dec 22 that the maximum time for resolution and its system generated and we are helpless. How many times they will cheat the customers. Now again they asking same documents, if i send they ll close the present Sr and opened a new one. this is how they are playing around customers. whenever i call, they will tell this is the last give 48 or 72 hours, but till now no update. I really felt mental harassment from u guys. i have all the mail proof as well as recordings from the beginning . Friday will be the last day, i'll be waiting for issue resolution, if not will be moving to court with all proofs. Thanks, Prashant [protected]

Sir by mistake I have done recharge to wrong number, plz get my money back Correct no-[protected] wrong no-[protected] money-30

I am a happy Tata Docomo Customer, but I frequently recieve Unsolicited calls from airtel (They say they're calling from the airtel office), even after activating DND they still call me. Ph No: +91-[protected]

Dear Sir, I made a purchase of SIM [protected] from a retailer made a road campaign stating that we need to pay Rs.40 for First Recharge and collected the money after the activation, the recharge is not made and yet and the offers committed is unavailable. As per the promise, talktime of Rs.99 will be available with 100MB data and 10 paise A2A for 6 months. None of the features are not available after activation please check and resolve this issue

My postpaid no is [protected]. last week I did MNP. Yesterday I got the message that your no get portable so now you can insert new SIM and call to 59059. I changed my SIM and call on that no. after the call my network disappeared. I contacted customer care 6 times and raised 3 tickets, but still it is not resolved. So finally I am writing this mail keeping some hope(Airtel giving priority to its customers) that it will be resolved ASAP.

Airtel — recharge card damaged I Have Perchece Rs.10 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number . [protected]@gmail.com My Mobile Number And Recharge Card Details Mobile Number: [protected] Serial No. Of Recharge Card:[protected] my airtel no. is ... [protected] Secret Pin: 2*07**********

Airtel is advertising so much about 4G Connections. People are facing problem having J series of Samsung phones. We dont receive calls on 4G instead we receive message o[censored]ndelivered call. I lodged complaint with Samsung as well Airtel. Noone listens. They blame each other. Airtel staff says with time U R problem will get solved. I am doctor by proffession & senior citizen I cant run here & there everyday to get this problem solved. I recently switched to 4G. I asked yhem to give me 3G sim back but they say we dont have 3G Sim any more. Please Help. So many people R facing this problem. Regards Dr Vikram Vir Chaudhary [protected]

Airtel sim no.[protected] - internet disconnected since 7.12.2015. I have been complaining online since that date. Not yet rectified. As response, I am getting only prercorded messages only like " Hope your concern has been resolved to your satisfaction ". I visited personally, Airtel Service Centre at Paramount Towers, Velachery, Chennai. They checked the settings in the mobile and found everything was in order.They promised that the problem will be resolved yesterday and I will get a message to that effect yesterday itself. But, till this time the problem is yet to be solved

I bought the 4G LTE hotspot about 2 months ago, For the 1st month, the connectivity was ok. But starting from 2nd month, the speed reduced to 3G and i couldn't able to use the Airtel 4G prepaid connection. I tried multiple time reaching customer care technical team but did not get success, Two weeks back, I have logged the complaint through email, but still no action has been taken from Airtel end.

Past two months i have been complaining the customer care nodal office through mails and through phone yet the problem is not yet rectified ... worst ever service provided by airtel broadband

As i lost my mobile today i.e 15.12.2015 and it was lifted by wrong person who was using our mobile right now.please block this no.([protected]) .

Hi my number is [protected]. I have recharged [protected] with airtel app with 110 INR on[protected]. The money got deducted from sbi account but didn't recharge the transaction number from sbi isTXN#[protected]. Later in the app it said recharge unsuccessful. Kindly refund my amount. I complained it to airtel but they didn't respond. The called customer care of SBI bank. They said they cant register a complaint. and The details are not updated. Kindly refund my money regards, vijay [protected], [protected].

I had applied for a new broadband connection with Airtel on 27th Nov. Bharath (Airtel representative [protected]) asked me to send the pic of my ID over whatsapp. Once that was submitted, an account no. was generated and after that he stopped taking my calls neither was bothered whether the connection is installed or not. I called the customer care and again initiated a fresh request. As soon as the request was raised, I started getting calls from multiple representative saying, please send the picture of your ID proof over whatsapp and we will install the connection immediately. There was one lady out of all these who claimed that she is the authorized representative of Airtel. Her mobile number is [protected]. I had forwarded my documents to her. Once the documents were submitted, she stopped taking my calls. Do these people work only to get ID card copies of customers !! I again called the customer care on 14th Dec to raise this. A complaint number was generated 62573642 and they told that they will fix it by EOD. There was no response on 14th Dec. On 15th Dec, I again called customer care and today they told that they have exceeded that maximum capacity of connection they can give on one DP box and hence cannot give the connection at this point. Is'nt there any value of people's time ? They could have told me beforehand if this was the case. There are other residents in my same society who are using Airtel broadband. I had already disconnected my existing TATA DOCOMO connection and faced lot of issues without internet. I have again activated TATA DOCOMO but need solution to this issue: 1) Need urgent action against Bharath ([protected]) 2) Need urgent action against that other Airtel representative ([protected]) 3) What is this process of sending ID cards over whatsapp. The representative should not get any credit because of submitting ID cards. This needs to be removed. Please call me if you need more clarity. I am happy to discuss live. Kumud Jain [protected]

Dear sir My mobile no. [protected] I have paid the bill in September 2015, And I surrendered my no. in September 2015 via 121 call. And again I received the bill in November 2015, then I call 121, they replied me your no. is not surrendered because of some technical problem. You don't worry now we will surrender your no. And now today I received my bill of 548₹. So kindly resolved my problem, It's not my side mistake because I am not using this no.so I am not responsible to pay the bill amount. Thanks Syed Mudassir Qadri Agra.

Reactivation Request raised: 30/11/2015 Request #: 62095672 Account#: [protected] Reactivation not processed even after 20 days. No intimation from Airtel on this issue. Deeply disappointed by Airtel's Customer service. Request you to complete the reactivation at the earliest Gurbinder