Airtel Complaints & Reviews

I have been using Airtel DTH for the last 9 years with multi-connection SD pack.
Now I wish to disconnect my primary connection and thus called 12150; to which I got to know that I have to return the STB, remote, etc on disconnection.
I believe that I have bought the STB and if I have to return it, Airtel should refund the price of STB.
Furthermore, when my STB was not working properly at a certain time, Airtel charged me for a replacement STB.
Now why should I return the accessories without refund (if STB is Airtel's rental then why would they charge me for fixing the faulty STB).

HI iam Aravind I had recently requested for airtel broadband connection and the executive came and collected the details on 23.10.15 and told me i will get the connection within 72hours and also gave [protected] contact number for contacting about connection and i recive a message with my account number and fixedline number(in below i provide all the details)... but still now 9.11.15 i didnt get the connection i called both the coustomer call and the provided number more than 40 times but they are not giving any correct information ..All i need to know is will i get the connection are not and can i give a serious compliant at anywhere even file a compliant in consumer court ..please help me My contact and registered number=[protected] additional number=[protected] my email=[protected]@gmail.com my account number provided by airtel= [protected] fixed line number provided bu airtel =[protected] I hope this will help me as soon as possible

I am using Airel no. [protected] from last 4 months but at my home i am not receiving 3g network even 2 g is slow .First i was using Vodafone there network was excellent, now ia regretting to shifted to Airtel. From day 1 i am facing this problem .I had send several complaint mail, but they are not solving my problem .After every complaint i just receive their mail our technical team is working on your problem . From last 4 months i am paying for 3g plan . Kindly help me.

I tried recharging my airtel number with Rs. 1000 on Airtel website at 12:31 pm on 09 Nov 2015. I received an OTP and approved payment at 12:33 pm and received a message from bank at the same time that amount has been deducted. I received a notification of "unsuccessful recharge" and a transaction ID: [protected] from Airtel. When I called customer care they mentioned that this transaction ID is inaccurate. I gave them the transaction ID "[protected]" that was received when I initiated the recharge. The customer care representative told me that the amount was deducted and there was a delay from bank in approving the amount. I mentioned to her that I received the message from bank immediately then how it can be a delay from bank. Even the unsuccessful transaction message came immediately, then how it can be bank's fault. Then she told that you will get refund within 10 days. This is not ethical to hold someone's money for 10 days and Rs 1000 is not a small amount. An action must be taken against Airtel and the amount be refunded sooner.

We are not having signals in our south end park, near mansoorabad, lb nagar.

We are getting cross mark completely without signals for every 5 mins.

Try to rectify this issue and we are complaining from many months but no action was took by the service provider till now.

We are paying bills in thousands but experiencing worst problem.

Communication is not at all good then how can we think about 4g????????????

Dear Sir, we are living in Plot no. 73, Gyan Khand II (Street no. 3), Indirapuram, Ghaziabad. There are about 150 flats in this area. Airtel is installing his tower very adjacent to my home (in Plot no. 72) that can cause health hazards to the residents & specially to small babies. Even i have baby of one year old & can cause serious health problem due to radiation. There is already a mobile tower in this area of any different service provider & this new tower will definitely create pathetic action. Airtel is not even taken NOC/ consent from our registered RWA. On behalf of all the 73 residents we strongly object & want not to install this tower here. I would request to please look into this matter on a serious note & hold this installation. Regards, Vikas Pandey

Balance deduction and shruti executive rude behaviour disconnect mycall and no helping My no is [protected]. My balance deduction 155 ruppes . I want to know information only 129 automatically balance deduct and internet pack activated. Please raised a complaint and refund balance 155 rupees

I got a call few mins back from [protected] saying that he is calling from Ferns and Petals (www.fnp.com) and he told that the product i ordered for is out of stock and they will refund the money immediately.He asked for my netbanking username and he told that he will connect to IVR mode where i will have to confirm my password.I was about to tell but then realized that its a fraud.I disconnected the call immediately.

I recently changed my plan on 31st Oct from 315 plan to my plan 599 coz I was 2G previously and upgraded to 3G. We ve all seen the new 4G ad from airtel, I want to say that it's pure connning. I was better while I was on 2G now forget the speed I have no data connectivity at all. It doesn't end.there I have been following up since 31st but no one has ever resolved the problem. I have requested for a call back and yes, it was promised but never happened. Yesterday may be it was my 8th call and I spoke with Anil Gupta from Mumbai who was the floor supervisor who when asked for his employee id wouldn't give it. I asked for a manager this was 9:30 pm so there was no one who was available but promised that he will have someone call today in the morning between 10:00 -11:30 by now I am sure you know what happened. Well, I got no call. My wife who uses Vodafone has amazing data connectivity on her phone but airtel doesn't even load... Well I wonder where is that girl who comes in the ad, challenging ppl on data speed.

I have recharged my account with local and std minutes but then also when i use to call [protected] airtel no. Gurgaon haryana, company use to deduct balance from main account instead of minutes balance. Also i have complaint for this issue 3 times in the month of october 2015 to customer care but no action has been taken against the same.only they give is fake promises to wait till 72 hours and then no miracle happens..airtel has deducted 100s of rupees from my account .this is totally cheating. I request the concerned person to kindly look into the matter. I shall be grateful for an favourable response.

Bill plan changed without saying customer
I am using past 3 years air tel without given any information my plan changed and bill amount came extra so i don't pay if i asked in customer care how my plan changed means they not given correct answer and disconnect my number this your concern doing means all customer move to another network i need solution for my problem now my friends and relation try to call me means they got temporary out of service my image and name spoiled by Airtel network please solve my solution

Dear sir, My name is Srujan Reddy & my customer ID is [protected](Air tel digital TV) i am very very frosted, from your service and i am facing same type of problem from one year, & this type of problem is arises two time in one year, always my plan switch from 195/month to 207/month i don't know why this type of problem arises & your staff also don't know. i have recharged my account from last month 21Sep 2010 & on 29 my package plan has switched from 195 to 207/month automatically. Very Badly effect from you pepople always in varies situvations.Above is the one issue. Please solve the costomer issues on priority...!!

पिछले कुछ महिनों से एयरटेल के नेटवर्क पर कॅाल ड्रॅाप की समस्या लगातार बनी हुई है जिसके कारण फोन पर बात ठीक ढंग से नही हो पा रही है।साथ ही साथ इधर कुछ दिनो से एक नई समस्या उत्पन्न हुई है जिसमे किसी को फोन करने पर फोन की घंटी तो बजती है लेकिन एक दो बार रिंग होने के बाद स्वत:कट जाती है और फोन रिसिव नही हो पाता है।इस प्रकार किसी से संपर्क नही हो पाता है। जल्द से जल्द समस्याओं का निदान हो।

Unfortunately yesterday by mistake i recharged a wrong Airtel mobile mobile number ([protected]) for Rs 179 using paytm app. Actually i intended to recharge my own mobile number ([protected]) but entered it wrongly. So above mentioned number gets recharged for the same amount. When called Airtel customers care for the reversal of rechage, they refused to reverse it and said that the recharge amount can not be refunded. I contacted paytm customers care too but they said recharge amount is paid to Airtel so only they can reverse it. Please help me to get refund of the amount of recharge.

Dear sir, i was complaint 13 october but they reply me you are choose wrong key. Then after i was complain by mail they are asked message error (screen shot) when i share talktime. I was also provide scree shot but my problem not solve. September month i was used that service many time but suddenly service closed.

Hello
i complaining about a very sloppy work by the customer service representative (CSR) at airtel,
Today[protected] i called airtel customer service no. in order to rectify my bill,
i requested for manager to the CSR but she said "Manager is not there today"
how can these people run a business there without a manager on the floor?
next i again requested her to transfer my call to the manager but she asked me to call back on the same phn no. and then advised me to talk to a manager or ask for a manager, it dint end there but she was so unprofessional that she was not able to communicate properly in "english", later she just banged the hold music on my face and made me wait for 7 min and transferred the line to supervisor (sup) on the floor,
Now the sup. was worst than the CSR. He was so adamant that he said i will not transfer your call to a manager and said he will help me,
however i requested him that i really need to talk to a manager cuz its been 23.00 min that i'm asking for a manager. He just placed me on hold without any warning.
Finally i reached a manager at airtel, at the 33rd min.
i told him that concern as such,
that i calling about my complaint which was to waive off the 500 rs on my bill as i was been promised by the previous manager wit whom i spoke on[protected],
he said we cant do anything for it and demanded me to pay the overcharged fees as well,
however in my previous conversation with the manager on[protected] she stated i have been overcharged and will waive off the 500 rs from the bill, but the manger was not ready to listen n help me.

airtel phn no. - [protected]
phn no. that i called from was - [protected]
date and time of the call[protected] at 10:40 am
CSR name - vaishali
sup name - NA
Manager's name - Arbaz
complaint # 65934814

Today morning cannot call from my no, checked balance, it was reduced to 0. Recharged with Rs 222, caled cistomer care, and was surprised to hear that balance was deducted due to internet usage at late night !!! I havent used any internet from my mobile in the period that has been stated at all!!! Uexpectedly my data balance got deducted from 834 MB to 13.2 MB, and main account balance got deducted by apprx.414 INR. Customer care officials didnt give a proper response.Even after repeatedly telling that I have not used it, and want a solution if data is being leached out illegally, Mr.Atanu Mukherjee (the name I heard) disconnected calls twice without giving a proper solution.The main account balance had also not been refunded!! This is a pure case ofcheating.Pls enquire on the same.I confidently deny that internet has been used from my phone. This type of response from customer care officials is not acceptable at all!! Specially complaint handling of Mr.Atanu Mukjherjee (he is perhaps a senior responsible person) is totally unprofessional. Pls resolve the issue.Balance has been deducted illegally. I want my main account balance of 414 INR(apprx) and apprx 800 MB data to be refunded immediately. Thanks, Rajdeep Santra [protected]

They have got the worst customer service. I recently lost my phone so i had to blck my sim. For that i called on 121. First of all their advertisements and dats pack offers are never ending. Then the option they gave to choose frm to contact them were so vague to clearly identify which option to cjoose for deactivating the sim. They should understand there are matters more serious than promoting their data packs and should provide easy and fast redressal of our grievances especially in cases like these. It literally wasted 1 hour of mine to simple search where to request for blocking sim and finally had to wait till morning to actually visit their service centre. Even there tge employees said to go 121 and get it blocked. But i refused because i didnt want to waste yet another hour on this. So please limit your advertisements on customer care and realise that there can be some serious matters.

I am Dr.Deepak N.Khedekar from Navi Mumabai. My mobile no.[protected] (Vodafone service).Since yesterday I am getting sms from Airtel services. According to recieved sms, I had applied for Airtel service and had been given [protected] no. Hereby I want to clarify that I have not applied for any new connection from Airtel. Someone have submitted fake documents and applied for new connection .I am requesting you to take action against the same otherwise I ll take legal action(police complaint) against Airtel services

Sir/ mam I suman kumar using airtel mobile no [protected] of bihar state. I am in roaming in assam state (jogigjopa) from few days . From 1 week i was unable to make outgoing calls but incoming calls was ok. So i called customercaee then customercare representative told me there is problem in sim so changed it. For that i espacially went to bihar and took a new sim of same no. In bihar both incoming and outgoing call was ok. But when i came back on 6.11.15 to assam same problem occurs again i was unable to make outgoing calls. Again i called customercare then customercre representative transfer my call to his senior. Airtel customer care reprensentative senior told me thar in assam there is no facility of outgoing calls in roaming then i told him that i do call in assam in raoaming from same no [protected] more than 5 years. Then he argued me alot and then call me from another no [protected] and abused me alot and block my sim and incoming call also. So please do needful. And Airtel should be fire that guy from his job. Thanks