Airtel Complaints & Reviews

Hi, I have applied for Airtel Landline connection on 8th Nov for Rs. 1199 plan. My mob no. is [protected]/[protected] but till date I am waiting for connection. Since Thursday ie 12th Nov I am getting reply from their back end team[protected] that installation will be done today or tomorrow but not done till date. I just wanted to ask if Airtel is not capable to install new connection then why they distribute template and ads for new connection here and there and why their team commit dates if they can't follow. Gunjan Sinha

To, AIRTEL Sub: Airtel Service Cheating & Forgery Documents Respected sir, I am D.Raghavendrarao, s/o D.Thirapathaiah, C/o B.srinivasa Reddy H.no: 7-1-309/51/B/1, B.K.Guda, Balkampet, Hyderabad. I am having postpaid sim of AIRTEL Network ([protected]) since 2010. And after using it Two years I have converted the same sim from postpaid to prepaid. And from then I am using that SIM to till[protected]. On[protected] I observed an error in mobile that SIM REGISTRATION IS FAILED. So I visited AITERL showroom at PARADISE STORE and get it replaced on[protected] and got activated on same day itself. And I have submitted all supporting documents during the SIM replacement. After using it for one day on[protected] once again I got an error in mobile that SIM REGISTRATION IS FAILED. Once again I have visited AITERL showroom at PARADISE STORE to resolve the issue. But there they have intimated me that my SIM is ported out for VODAFONE network and sold out for unknown person in Warangal. After cross checking for more than 4hrs they told me that my documents (which are submitted during my SIM Replacement) are lost and misused by 3rd party persons of which is undertaken by Airtel. This is confirmed by RITU manager of paradise AIRTEL showroom ([protected]). And on 28-07-15 around 8:30 pm I got a threatening call from PRAHAN ([protected]) saying that he is crime inspector of warngal and he asked me to come and meet him at warngal airtel showroom with in 30 mins. And now airtel persons also not responding for resolving the issue. I am put in the Pettition @ Mahankali Police Stations 03/11/2015 Acknowledgmet number : (U[protected]) And my Business total loss and threating to airtel people. Yours faithfully, D.Raghavendra Rao Mobile: [protected]

My name is Mritunjai Bhardwaj...i lost my airtel sim [protected]...I blocked it 2 times from customer care...but some 1 is still using this no...i don't know how that person unblock my no again and again...so please block my no permanently so no one can misuse my no..and i will be very thankful for it...

Airtel has been incorrectly chanrging me for 3G data services. I am post pais custonmer. Mobile no. - [protected]. As per my monthly plan, I have 270 MB 3G data. On Sep, I purchased 1 GB smartbyte through My Airtel mobile app. However, I was billed for 6 GB.

I called Airtel customer care to fix this issue so that I am billed for 1 GB data and allowed to use the same amount of data. However, they did not fix this issue. When there was no proper action based on my call, I dropped email to [protected]@airtel.in. Based on my email complaint, one executive called me but she could not fix it and told me that she will refer this issue to technical team. IThe issue was never resolved but I got an email that the ticket was closed.

I ignored this problem considering that it was one time issue and consoling myself that Airtel is going to defraud me for just few hundred rupees only. However, I was wrong. Airtel has plans to continue this fraud. They billed me for 1 GB data on Oct. I called customer care and was shouted down by one female executive that it was my fault. She told me I must have requested for this data because Airtel is faultless.

After getting this treatment, I had no other option but to make email complaint to [protected]@airtel.in. There have been more than 25 email correspondence on this issue. I escalated it to their highest level - the appellate authority - appellate.[protected]@in.airtel.com. They called me. They told me they fixed the issue. But the issue is still not fixed. I can still see the 1 GB data on my account. They verbally tell me to wait till the next billing cycle. Why should I wait? They have no explanation.

At present, my situation is I don't know how much data is available on my account. So I called CC 2 times. 2 times because I was sure they themselves don't have clarity. And bingo! I was right. Different CC executives give me different answers.

So I dropped an email to [protected]@airtel.in to verify and what answer I get. See below.

Total data available - 2109.14
How this happened? Nobody has an answer.

Now, I don't expect an answer from Airtel. Just want to make others aware that even a company of the stature of Airtel, providing good service but at a premium, can stoop to such low levels.

I am hereby putting all the email correspondence on this issue.

******************** email correspondence below **************************
To whomever it may concern:

If necessary action as per attached email [Ref21693000] was taken, then the information in below email is incorrect.

I am following up on this data issue for more than 1 month. Following up since October through phone calls to CC. Raised issue through email on 24th October. So many email correspondence done. Escalated it to Appelate authority. So many calls with CC. Today visited Airtel Kadugodi store as well.

After trying all options from my side to resolve this issue, issue still not resolved. Now I don't see any point in wasting my time in this follow up. I have more important things to do than bother for few hundred bucks.

But before dropping off this issue from my watch, I'll make sure that I highlight this on social media for as many people to notice as possible.

I won't request anybody to fix this issue anymore. Too much of wastage of my time. Twitter, facebook, mouthshut, consumercomplaints - all will be my grievance redressal mechanism now. And if required, I won't hesitate to drag this matter to consumer court.

Thank You,

Kind Regards,
Ranjeet Kumar Mandal
*****************************************************************************


Dear Ranjeet Kumar Mandal,

This is in reference to your email regarding deactivation of internet pack on your airtel mobile number [protected].

Basis our discussion on [protected], I would like to inform you that the data pack ¿1GB 4G/3G Free (post 1GB data stops)@250¿ has been deactivated. You will not receive any further charges for the concerned pack from next billing onwards.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue.

Please do write us for any further assistance. You may also contact us at the following touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Neeraj Prakash
bharti airtel limited


[protected]Replied Message[protected]
From: appellate.[protected]@in.airtel.com
To: [protected]@gmail.com
Sent: 03/11/2015 05:02:44 PM
Subject: Re: FWD: [|BAL|REF22021350|] [protected] - REQUEST TO RESET INTERNET QUOTA TO 270 MB
Specialist.

However, the required action has not been taken till date. I can still see the
built in quota in my account.

Kindly help me by deactivating this quota immediately.

Inline image 1

Thank You,
Kind Regards,
Ranjeet Kumar Mandal

[protected] Forwarded message[protected]
From:
Date: Mon, Nov 2, 2015 at 11:03 AM
Subject: Re: [|BAL|Ref22016693|] [protected] - REQUEST TO RESET INTERNET QUOTA
TO 270 MB
To: [protected]@gmail.com


Dear Ranjeet Kumar Mandal,

Greetings from Airtel!

This is in reference to your request regarding deactivation of internet service
on your Airtel mobile number [protected].

I would like to confirm that the active internet service Zero Rental has been
still active.

The 1 GB internet is not active in your account.

To deactivate Zero Rental pack please write us back with the line of
confirmation.

In future, if you wish to start the internet service again, simply text
INTERNET to 121(toll free) and follow the instructions.

For further queries, please do email.


Best Regards
Aruna C
Service Specialist
airtel
***************************end of email correspondence************************

Thanks,
Ranjeet

I have airtel prepaid connection with number [protected]. I have two urgent basic problem with airtel where they don't have or not provided solution. Problem 1: I cannot send or receive any sms, I registered my first complaint with complaint no : [protected] dtd:12/11/2015, and second complaint again with complaint no:[protected] dtd:13/11/2015 but still now there is no solution but to my surprise airtel is telling the service is not available from October. I want to whether sms service is important or not for a prepaid customer. Customer care persons never treat it as urgent issue so for nor importance is given. Problem 2: I cannot reach customer care from the above mentioned prepaid number I tried reaching through 127 and 198 in both it was not reachable issue is I don't even get the option to get connection with customer service, but when I try from same location with postpaid it is very easily getting connected so every time when I have problem in my prepaid I need to contact customer services through my postpaid. When I reported the same to customer service they are telling this is temporary problem, but it's cheating I tried several times several times but no chance of getting connected with customer care. Ultimately airtel prepaid service is cheating, I suggest for new connection takers to think many times before choosing airtel service. I hope I will get solution for my 2 problems as mentioned above after this complaint.

Dear sir, With reference to above subject (Mobile No. [protected]) I had migrated from billing to prepaid. Now instead first recharge dealer tried with another amount, so the now i am unable to E-recharge now. Now with so many complaint and visits to Kalyan & Dombivali gallery i am unable to recharge & complaints on customer care center automatically close after 48 hours without solving the problem. Regards Haresh Manjalani [protected]/[protected]. Show original message

Hello myself Madhu N my air tel sim has starting trouble in my or any other mobile if i insert my sim in slot any mobiles are not start yet .Please help me. i Want My Number [protected] back.if you not solve my problem i am lock my number and port to any other Network

Hi, I have ported my Postpaid Mobile connection from Vodafone to Airtel for #[protected]. I have initiated the process on October 16th 2015 and my vodafone connection was disconnection on October 30th 2015. From the very next day, I have started to follow up with the Airtel local Agent Mr. Shankar and Ms. Swathi ([protected]/[protected] / [protected]@apexcorp.in) and customer service & Appellate teams continuously looping in TRAI, but still there is no resolution from airtel end. I know that Airtel's customer service is worst, but didn't expect that it would this this WORST. Even Appellate team have no concern about its customer and what the least service can we expect from Customer Support team. Its been 15 days till now, I am blocked with all my bank and work related transactions due to this issue and i have no contact with outer world. This has proven that Airtel has no least concern about its customers. Hoping a complaint here could atleast get my issue resolved. If not I have no other option to change my Mobile number / service provider, because after this much follow up everyone becomes helpless. Regards, Santosh Kumar, G. #[protected].

I am an Airtel postpaid customer. My mobile No. is [protected]. I had a 5gb unlimited data plan active. I had used up my 5gb of 3g and according to my plan the data speed came down to gprs level. I kept getting text and flash msgs on airtel app to buy extra data to continue to get 3g speed. As the requirement was there owing to my project work i did buy extra 1gb data to continue on 3g speed. When the bill cycle ended this month i was shocked to see that airtel had downgraded my data plan from 5gb unlimited to 1gb limited plan. there was no notification or approval sought for the same. when I brought this to the notice of customer care they blamed the whole thing on me saying that i asked for the downgrade, behaviour was far from professional. After a while when could convince them that change was made without my notice and requested for rollback to my previous plan, they asked me to mail the complaint to initiate any action. i mailed them couple of mails explaining my problem yet no action has been taken. I am irritated and angered by their change of plan, without approval or even notification of the same after the change made callous attitude of the customer care in solving the same. Its been 10 days since i registered the complaint and yet no correspondence nor action has been initiated.

I have been using different services of airtel for past many years but recently I experienced the worst ever part of airtel services when I asked them to shift my broadband and dish TV. It's a very easy work for them but they just assigned some so called engineer and sent a text to me stating that the concern person will call me. Surprisingly, no one called me regarding the dish TV and one person called up for broadband connection and very straightforward way he told that either I have to wait for next eight days or I can disconnect my services from airtel. Calling to customer care gives no solution again... I'm highly disappointed with airtel. Without Internet I'm facing lot of problems which leads to financial loss as well. I'm not able to connect with outer world without dish TV. Who is responsible for my loss and my suffering?? Is this the way, airtel treats the customers!!!

Hi, My name is Rajesh Kumar R and I am using a couple of Airtel services (Postpaid connection "[protected]" and DTH "[protected]") for years. I recently moved to Bangalore from Chennai and I did port my post paid number as well relocated the DTH as I was completely satisfied with the service provided by Airtel. Once I relocated to Bangalore, I checked if Airtel provides the broadband service in my area. My address is: #90, 1st Floor, 16th B Cross, New Mico Layout, Begur Road, Hongasandra, Bengaluru - 560 068. I saw an advertisement board near my home with a couple of mobile numbers saying that high-speed Airtel internet service starting from 899. Those numbers are #[protected] and #[protected] (Both are Airtel numbers). I called these number and a person named Ananda Reddy spoke with me. He said that he will come and check if Airtel provides service in our area and apply for a new connection. He came to my home on October 8th, 2015 and said that the service is available in our area and started explaining the plans. I selected one of the plans that he told me (999 INR/ 15 Mbps speed/ 80 GB data) and asked him to start the application process. He forced me to go for the 6 month plan wherein I have to pay 6000, so that I will get 2 months free internet. I agreed for that. He asked me to pay the amount immediately to apply for the connection. I was hesitant to give him the cash and he promised me that he will send the receipt by EOD and send the technician in the next week to setup the connection. I never received the receipt from him and when I called him in the next week, he said, he need to get permission from the nearby apartment to lay the cable over the building. When I asked for the receipt, he said he sent the application to Airtel and he will send it soon, which never happened till now. After a couple of weeks, I was completely fed-up with asked him to refund my money as I wanted to buy a Airtel 4G Hotspot. He said that he is in his native (Andhra) and he will refund the money in couple of day. This happened on 20th October. When I tried reaching the above number after 2 days, they were not reachable. I have sent him several SMSs asking the status and he never responded. All of a sudden the ring will go and he kept disconnecting the calls. I searched in the Internet and found another number and his email address. His 3rd number is #[protected] and the email address is ananda.g.c.[protected]@gmail.com. I tried the 3rd number and he picked the call. Again he said he went back to his native (Andhra) and he will ask someone to deposit the cash to my account or ask that guy to meet me in person and refund the money by 30th October morning. I called all 3 numbers now and all are become not reachable. The weird thing is the automated messages which says the number is not reachable is in Kannada. However, he says that he is in Andhra. It is clear that he is doing a FRAUDULENT sales in the name of Airtel which need to be investigated and fixed. I know that I have made a mistake of giving him the money without proper receipt. Please help me to get my money back from him. I did a google search for the this guy's mobile number and I am really shocked to see the below complaints raised against the same person (Ananda Reddy) for the past 5 years and I am wondering how he is continuing as a Airtel representative till now. Is this how the Airtel cares about their customers with the worthless, cheating, careless, cheap folks. Money is important, but they should also think about the revenue source (the customers). https://www.google.co.in/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=[...⇄ http://www.consumercourt.in/broadband/115911-delay-installation-ans-response-2-p...⇄ http://www.consumercourt.in/broadband/84164-airtel-broadband-fake-bills.html I have the voice recordings of the conversation that I had made with this guy about the Internet connection and the refund all these days. I do have the whatsapp messages and the SMSs. I need a justice with a compensation for this ruthless experience with Airtel. I had gone through lot of depression and stress because of this. I have also raised a complaint (reference number is[protected] with Airtel customer service last Friday, 6th November. After a couple of days, when I called them again, they said the service request was closed as I was not reachable when they called me. This is not true. I got a couple of calls from the number [protected] and when I attended the calls, no one responded. After I asked the first level agents in the CS to re-open the case, I got a call again yesterday November 12th from the same number and a lady promised that this problem will be fixed in another 3 days and I will get a connection. I need a jutice. Please help. Regards, Rajesh Kumar R

Rs.16 recharged on 17/10 rate cutter not effected and Rs.98 recharged for 650 Mb 21days validity on 13/11 but AIRTEL message is coming 500 Mb 14days. I talked with customer care man who doesn't have basic manners cut the talk and Airtel charges one rupee for that. I want to know whether Bharti Airtel Owner and staff are earning money by cheap cheating and TRAI don't know this illegal earning. The Owner and staff can do Begging instead cheating like this. They better close their company instead pickpocketing many customers

Amount deducted from bank but failed bill payment with airtel. Dear, I have made airtel online post paid bill payment on 10 November 2015 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line for non payment of bill money. Details are mentioned below: Bank : HDFC -CitrusAirtel Ref No. : [protected] &[protected] Dated: 10 November 2015 Amount : Rs.45.00&45.00.Transaction failure number from airtel : [protected] Kindly look on to the issue and resolve it asap.

Hi Team, I had applied for new broadband connection for my residence in Pune on Tuesday and submitted all the documents and the required amount for installation. Two days later I got the message that documents have been verified and connection would be installed maximum by Friday. But still the connection has not been installed and I have called the customer care thrice. Every time they give me a new complain number saying the SLA is...

With the 1000 plus complaints about airtel on this forum mine is just going to be another straw in the hat. I have been using airtel digital TV services for almost 5 years now but their customer care is simply PATHETIC. My problem started 6 months ago when I got the third connection installed on my ID. We were being charged extra by the installation person & on being asked for a receipt he refused to give one. We called the customer care immediately and they resolved the issue. But we had to pay a price for standing up to them. Since then I have been having a lot of problems with regards to picture quality & clarity. I lodged a number of complaints with the Customer Care but not a single one has been resolved as yet. Below are the details of the complaints made. 1. Ref No 45113990 Date 5th July, 2015. Time 14:44 2. Ref No 45145583 Date 6th July, 2015. Time 22:49 The reason cited for the bad signal was the rains. Although not satisfied with it I still gave them the benefit of doubt and let the complain remain unresolved. Now with the weather being absolutely fine the signal is still weak. One of my connections is showing ERROR CODE 2. Inspite of making several complains the issue is not yet resolved. 1. Ref Nos 48041023 Date 12the Nov, 2015. Time 10:21 2. Ref Nos 48060852 Date 13th Nov, 2015 Time 10:19 The Customer Care promises every day that the issue will be resolved by 4:30 in the evening but of no use. I would strongly recommend that the service of Airtel Digital Tv is simply worse and like many others here I am simply regretting taking their connection. They show utter disregard towards the customer and I would advice anyone to think twice before taking an airtel connection.

Hello sir, I am syed nawaz...on 3rd nov 2015 i bought two new airtel 4g simcards from a local dealer shop located at mehdipatnam hyderabad...the sim numbers are-[protected] and [protected] which are likely to be activated within 24hrs from the date of purschase..and now a week has gone passed since i purchased it but my two simcards are not yet activated..i want to know that when will the two sims will get activated..kindly reply me soon... Thanking you...

Airtel Connection # [protected] Bought the Airtel 4G on 8th Oct along with 6 GB Data pack @999 (valid for 30 days). The data card was not activated untill the 21st Oct and took several visits to Airtel stores in Frazer town and HSR. I however find that the data pack expired on 8th Nov itself !!! I get to use it for less than 15 days because Airtel 12 days to activate it but counted those days as well. I want Airtel to credit the data pack that went unused as Airtel delayed the activation.

Hi,

Since past two months airtel is charging me false bill and telling that I exceeded the internet data usage. This month I though of tracking my data usage. I asked them the justification but they did not have any proof for the same. I took a data plan of 1GB.
My billing cycle is on 8th of every month. Till 7th nov, 12:23am my data usage was 887MB and suddenly while sleeping in night it increased to so much that they messaged me on 7th Nov, at 2:18am -"I am about to consume my data usage of 1GB". I saw the message in morning around 7am as soon as I woke up. I immediately closed my mobile internet. Still they charged me 1173rs extra in my bill for internet usage. I have all proofs against them. I am attaching the track of my data usage as well here. I request you to please take action against airtel as they are doing fraud. It seems that, aritel has recently started charging people with high bills to compensate their cost for their new 4G product. They don't even realize their long term losses might leave to closure of company!

We have online recharge an amount of Rs.161/- for 3G internet network on [protected] date 10/11/2015. But this internet pack is not activated in my mobile from that date. So that i request you either you activate internet pack in our mobile or the said money refund in my account.

Guys who ever is looking for broad band connection don't go for AIRTEL, they are just selling your broadband to someone and you are at loss. I have been facing this problem since 9th of this month, since now my problem has not been solved. One customer care executive called me yesterday and asked me to go to the modem url link and asked the about the values and he asked me to change the password, and asked weather am getting net connection or not. Do Airtel people think customers are fools. You can sell our connection to someone else and ask me to wait for 4 days without resolution. They have become so worst that if Airtel name is taken it is like fright. Airtel means just fooling people. Local internet providers are better than them.

My internet disconnects in the morning and gets connected again at next day early hours 12.30 and stays till 9.00 and get disconnects again and again i get at 12.30 they say it will take 72 hours. And they say their technicians are on leave.

So Airtel give technicians leave to all of them at once. or They have only two or three technicians with them.

This is complete fraud.