Airtel Complaints & Reviews

I am extremely disappointed with the customer service of airtel. I am a postpaid airtel user of Mobile(Bangalore xxxxxxx), 4g dongle and dish. Recently I spoke to customer care executive at 121 (december 6th 2.29am interaction id [protected]) He advised me wrongly that to include my wife Kerala number in my Bangalore CUG, my wife have to take a postpaid no from kerala and later mail to airtel for activating cug. After sending mail to activate her new no xxxxxxx. Customer care is calling me and telling that she cant take the no from kerala, since I am in Bangalore and her billing address also has to be the same of my company. I had asked all these questions to customer care many times, before asking my wife to buy new postpaid sim The customer care guys gave me 100% assurance that it is possible. It is pathetic that airtel is making people sit in customercare without knowing the company policies, troubling customers and giving false info. You can track my conversation for the same. Now I either want my wife new sim(xxxxxx kerala airtel) to be included in my CUG bangalore, or transfer her new sim to my name(without we running back for noc and paper work) or cancel it and refund the money300rs. Give either one of the three solutions. Remind you that wrong info was given to us by Airtel customer care

Airtel 4g data is very poor in access. Very very slow process snd access. 4g data pack is very slow. Its taking time to browse r chat.

My airtel broadband user id is:[protected]_dsl
My subscription plan is 16 Mbps 80 GB per month, but the airtel always changes my plan to 8 Mbps automatically, I have registered complaints several times for this but there is no such permanent solution. Should I file FIR against this?

Moreover, the customer care doesn't have any knowledge about the speed and anything. Pathetic service.

I am using 4 g airtel sim, , earliar i was using 3g sim and everything was perfect, connectivity and voice clarty both were good, , day i change to 4 g sim, , and when i start 4g voice clarty goes nil to terribly bad and when i shift to 2g data voice clarty is good so my question is when we are paying to airtel for both seperately for voice call and for data service y we are getting only one service at a time and one is good and one is bad in all circumstances i want a quick resoultion and answer on this

I am kannan.My no. Is [protected] .I have recharge through ac on 10/12/2015 Transsection id [protected] but not credited my account .I already talk with customercare .He told that this number is not in use. How can passible 255 rupees recharge this number please take action immdietely change my another air tel no.[protected]. Thanking you sir, N.kannan

Dear Team, I have submitted documents for porting my airtel number on 30-nov-15 at sec 39, unitech cyber park, gurgaon office for porting mobile number ([protected]) from mumbai to ncr region, but didn't get any update. As my unique porting ID will expire soon and my mobile in roaming too, so please assist and do the needful. I have visited to the center as well they told me ki "ho jayega". I am not expecting this from Airtel Service.

I am using Airtel services from last three months and after one month the device i brought "Hotspot 4G Dongle" goes faulty and i have been complaining airtel for this from last two months(23 oct) and still there is no response from airtel. As my dongle is in warranty period it should be replaced but airtel did not replaced my dongle and now gave a plug-in router which is also not woking properly.This replaced plug-in router is faulty. Airtel is cheating me and not responding properly . I have been paying for the services which I am not using. I want some serious action to be taken against Airtel company for mental harassment and bluffing with their customers and not providing services properly. I have talked to three supervisors name- Mr Satyam, Mr Sayed and Mr. Parmesh, and each supervisor committed that the device will be changed by tomorrow and still i did not get any resolution. I want my device to be replaced and my 4g data to be refilled.

Dear Sir, I have done recharge of Ten rupees and my Mobile no. [protected] account balance was rupees 7.41 and Data balance 10 MB. See attached screen shot presently Data balance 4.95 is available but main account balance 2.1 deducted from main balance which is wrong deduction. Please refund rupees 2.1.

Few days back I have applied to a new broadband connection from Airtel. Please find below my details. Rahul Shah Address: 1st Floor, 40-Shreyas Park Society, Nr, Prernatirth Jain Derasar, Ahmedabad, 380015 Contact No: [protected] A person named Sufiyan ([protected]) came to my home to collect documents and check. I handed him the Axis bank check with amount Rs. 4097 with my ID proofs, Residential Proof and a passport size photo. He informed me that the connection in my area is available and will be done within 5 to 7 working days. Its almost 15 days till then. I received a message from Airtel with Fixedline Account No. [protected] and Installation Order No.[protected] He also gave me a contact no. of team leader - named Mehul ([protected], [protected]) who never attended my call. Now the first person named Sufiyan also don't care to attend my calls. Yesterday a person named Shohaib Shaikh ([protected]) called me and told that it will take other 3-4 days. This is ridiculous approach from a company like Airtel. There is no care for customers. I tried Airtel customer care contact numbers but none of them get me to direct talk with any employee. If my broadband connection is not going to be attended I will need all my documents with the payment check back asap.

I hve mobile no [protected] and received wrong bill amount on free internet facility on this mobile no i several time mail to air tel on 121 but they hve always give me reply zig zack type last mail received from air tel is as under for ur further information kindly arrange to justice on my post paid bill on mobile no [protected]. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi Airtel, I am Sruthi, owner of the data card connection [protected]. I am not using this from last 6 months, and 54 months back only Airtel deactivated this service. 2 Months back i got lot many calls from Airtel asking me to complete the payment so that they will close the connection. At that point of time the outstanding amount was 3300 something and I got a waiver of 500 and paid 2800 INR. The person contacted me told once the payment is confirmed they will be closing the connection. Again after 2 months I started getting bills and calls asking to complete the payment. This is a very bad experience. I will never think of Airtel anymore in my life. To cancel the connection they asked me to visit airtel shop and then i did the same. from there again they redirected me to this mail id. Please take this as my cancellation request. i wont be paying anymore bill for this. Thanks, Sruthi

This is to inform your airtel company is cutting my pocket. Till last year if we recharge for 1 GB . 3g net pack it was running for 1 whole month . then reduce to 15 days. And now only 10 days. Even tho 1 year before I had highest use of net . I wanted to complain long back. But lack of time i was able to do. If my complain is not resolved with in 24hrs. I will use mobile PORTABLE LAITY OPTION.

Hello ! even i got missed call from Pakistan. The number is [protected]. Its scary when you get missed call from Pakistan :D

Activation of ported number [protected] (airtel punjab to airtel delhi) 1. I had submitted completed application on 26th november received new sim. 2. Got sms on 27th stating airtel activation request no.[protected]. 3. Now my new sim number [protected][protected]u is to be activated for [protected] ported from airtel punjab to airtel delhi with all the facilities including international roaming which i had. 4. I had applied after receiving a mail about the rules from airtel 121. As per these rules of porting, my old sim was to stop in night after prior sms to me and new activate with all the facilities as in the old sim within 4 hours between 10 pm to 5 am, within 7 working days from application. On my request all their service people promised that it will be done before 2nd december as i told them that i am flying abroad on 2nd night for 10 days.. Considering a smooth non disturbing transaction i had applied for it. 5. On 1st december i had contacted airtel 121 to enquire about the status, it was not clear. So i requested to complete the process before 2nd night or else hold it till 13th so that i can continue using old sim with international roaming. 6. My old sim was deactivated on 4th noon, without any prior sms and new is not activated due to various limitations & short comings in airtel. 7. 23 mails have been exchanged in addition to various phone calls in this regard but the problem is not solved. All the phone numbers given in airtel mails or website are connecting to machines only and there is no option to talk to any human being on any of those. 8. On 8th i have been contacted by airtel on, assuring of quick activation and got a mail stating ‘(basis our discussion on +[protected], i would like to inform you that i am transferring your concern to the respective department and they will get back to you with update at the earliest.)’ 9. On 9th i received a mail saying my request is received on 9th december. And process will take 7 working days. It also stated that they tried to contact me on my number [protected] which is stopped and is in the subject matter and another [protected] which i never owned and never mentioned in my mails. I am surprised where they got it from. 10. Every mail gives me a different reply from a different person without link or continuity to the previous communication. I got various replies e.G. It will be active by 10th morning, it cannot be activated when you are abroad, it has to be activated when you are in india and then you apply for international roaming. Airtel mail reference numbers mentioned in their mails are 23270505, 23304728, 23260542, 23260159, 23268216. I had mailed through different channels when i was not getting a positive response form any phone or mail. 11. I would like to mention here that earlier dealing with govt. Telephone company used to be tiring. Then private companies came and served better. Today i fells private have become like govt. Of 1980 and mtnl provided me new telephone connection at my home in rohini delhi, with instrument, with broadband active, within few hours of my telephonic request to their customer care on saturday 28th november 2015. I called around 1 noon and phone was active by 6 pm. They collected all documents & completed all formalities etc. From my home. At every point there was positive human interaction and well linked communication from one step with the other. Brijesh Kumar Sharma

My m.no. is [protected], when we got new postpaid connection, we deposited rs.350 as a security this no. Have been changed in reliance science august 2015 but we have not received security amount and excess billed amount deposited at this time.

I lost my sms suddenly my mobile shut down and after seeing 2 hr i switch on the and i found there i lost my sms and my inbox where empty and my important sms all are gone pls recovery and restore it to me back and my mail id [protected]@gmail.com and my mobile number is [protected](airtel).

I have been complaining Airtel from a long time but seems they do not want to help. Its been over 10 years I am with them but always faced issues with them. This time it is really serious and I am really ready to take all legal actions against them. I have all the proofs needed. Till now I have been recharging for 2g internet for month to month and every month i use to have data balance left because I only use it for normal purpose and I have a WIFI connection for other things at home. From the last few months they have started deducting my data balance so fast for the same usage. I use 2g always and they started deducting is as if I am using 4g useless service. I cannot even open FB page like earlier which means they have made the 2g speed more slower but deduct the balance like 4g I always use normal internet with Airtel so I recharge 2g pack only. I complained so many times to give my Rs 500 back and check properly why they are deducting so fast but these guys are not willing to help. They just keep on sending me the common template as a reply but no help. They Abused me over the phone, Disconnect my phone RUDE behavior but trust me no help at all. I have many customers who are ready sue them along with me. I have emails I sent them in these years so how unsatisfied I am as a customer.

I am relay sorry to say that you people better close the broadband customer support i never had such a bad and worst experience with customer support the agents are sooo rude dont know how to handle the issue and also they are asking for the proofs for the issue i just want to know are people running customer support are court what the logic is that sorry for u use such a language and check my call recordings how you people irritated me and also they are putting customer on hold and disconnecting calls and also not answering i tried more than 20 time through IVR but it always says your agents are busy when call connected your agent giving the experience that never use airtel i am requesting if you dont improve kindly cancel my connection we have lot of options i also know you have lot of customer ball in your court now i am expecting reply ASAP if you dont replay i will consider as that you cancelled my connecting i will not pay bill also

Hi, I using four airtel corporate postpaid numbers and they have changed my company name two numbers are in CUG and other two for different company. Ultimately i m being charged for CUG calls and this is happening form last 4 months and i have to pay my increased postpaid bills for these numbers. I have to make these legal now.. Dont have any options. Victims !! Sumit Kumar & Nishu Dhaka [protected]

We have contacted [protected], for a new broadband connection on Friday evening. The person asked us to wait as he will contact the concerned person and a guy called us regarding the connection. We gave the rental agreement and passport scan copy through email on [protected]@gmail.com and [protected]@gmail.com on Saturday morning. They came and took 1300/- in cash and told us he will do the installation next day. The contact number of the person who took our money is [protected]. Its been a week almost, these people are not picking up the call, after calling them multiple times they are cooking up some stories and delaying the connection.