Airtel Complaints & Reviews

My Airtel number which I have been using since 5 years is allotted to someone else. When i call up the customer care number, I was told that it's because i haven't been recharging my phone for sometime now . Well I have paid for that sim and I have every right to do what i want. That number is very valuable to me and I really need it . Therefore I request you to look into the matter

My sim has been allocated to someone else.

I installed airtel broadband with the basic plan 499 on Aug 10, 2021 bearing the landline number[protected]_tn. The technician allotted for me (Arun Raj) asked me to pay Rs. 2828 which he said will be valid for 5 months (up to Jan) from the date of installation for the above plan. To my surprise, the technician had put me in the higher plan (799) without my knowledge resulting in the exhaustion of the amount I paid by Nov. Though I got downgraded to the 499 plan sooner per my request, I did not get my refund or my bill adjusted. It was airtel's argument that I had not updated the committed plan (499) in the thanks app which I was never informed by the technician. When I spoke to the technician, he started speaking foul language not even caring that he is talking to a woman. I am shocked that an ISP like airtel has such cheap behaving technicians. I was promised by one of airtel customer service personnel that I will be given a waiver of Rs. 177 valid for 10 months starting from December 2021 but this never happened on their database. Everytime I address this issue, airtel customer service will give a waiver of Rs 150 like throwing alms to me. It was purely a mistake of airtel and not the customer for the mental trauma I am going through. Kindly do the needful to address and resolve the issue

My name is Mr Satyendra Tiwari. My mobile number is ([protected]). I recharged my mobile number on 11/02/2022, and it's showing that no recharge has been done on the same number. My outgoing and incoming services are discontinued by the Airtel company. I wanted to contact on the costumer care number of Airtel company but I didn't not received any kind of help from them. So I request you to please take this matter on priority basis and help me on this matter. It's really a torture to a costumer.

I had recharged with 108rs data pack (a few days back) & 58rs pack (today). However, neither of the recharge is being reflected on their airtel app even though it shows recharge is successful. Hence, I'm unable to use either data packs. There's no provision to talk to customer care executive. Lodging that specific complaint is out of question. Kindly help me out getting that issue resolved.

Hello,
This is with regards to an online recharge I did using Airtel Thanks App which I usually do. On that time recharge successful but same is not reflecting my mobile: [protected], than i try to contact airtel customer but fail, than i tweet and tag with #Airtel_Presence#airtelindia#airtelbank#VittalGopal,
on same day Airtel Payment Bank Ask for DM my contact number to assist further then i give my number vid DM, on next day some call recd around 8:55 AM state I’m from Airtel u r raised complain regarding recharge, your payment was fail i initiate refund kindly confirm refund msg (i Recd OTP) that time. i don’t why Airtel Leak our DATA to this type of people? Next day i called on airtel fraud complain but they ask for police complain. next call to customer care and give details briefing with concern but they said it will take 7 - 10 working days, i raise complain on 2nd feb 2022 after 10 working day i call again and ask for refund status but they says again i raise complain and it will take 4 working days i said ok, but problem is same, i don’t know what MITTAL Sir wants but this is the worst service in the world.

Thanks
Sandeep
Mob ; [protected]

I have done recharge of 549 for my airtel number [protected] through airtel app on 7/02/2022. i recharged through airtel payment s bank but 549 is also deducted from my bank & didnt got refund.Now after 10 days i didn't get back my money please takes action immediately.
If you don't take action within 8 hours then i port my number another sims .

For the past 15 days I am not getting any incoming calls from several users. A message saying invalid number is relayed to the caller. Whereas I can make all outgoing calls. Messages and internet is working fine.

This is a decade old number with Airtel and this problem has suddenly happens. Call cancer, Airtel store no one is able to since it.

Phone [protected]

Incoming calls not coming. Saying invalid number to callers.

Mobile recharge refund

Dear Sir/Madam,
There is airtel junction box in front of my house. I believe there is no active connection from it and its causing us inconvenience.
It would be really helpful if you can remove it from there.

I have applied for airtel broadband and paid money for installation. But since then there is no installation in Aurangabad Maharashtra. It's been already 5 days since payment.

Lead Id : 41-[protected]

I am using airtel postpaid since more than 5 years. This kind of service made me think to port to different network. Should I expect resolution or forget my money and never use and trust airtel service again.
Mob : [protected]

Hi,
I went for getting prepaid airtel aim, however store oerson convinced you will gwt good no in postpaid and i went for a good number howe er aftwr a month inrecived a bill of 900
They have included 200rs gst, 300rs for sim activation and 399 for month plan.
This is open eye loot from innocent customer
The store owner have not mention any bidden charges and told about activation charge
Airtel is openly looting peoples money

I have done a recharge of 455 from google pay to my airtel no. [protected]. But inadvertently the recharge made on other person no -‪[protected]. I have made request for refund to both (airtel&google) but both are putting thing on each other Please help me in this regard

• Your correct Airtel phone number[protected].
• Incorrect phone number- [protected]
• Amount-455
• ID of the transaction[protected]

i have registered the one compliant against it but upto till date no action taken by airtel

Hi

I am Aditi Gulecha.
My Mobile No. is [protected]

Just now I did a data recharge of 50 GB at Rs. 301/-, but it is not reflecting on the Airtel Thanks App. Tried using USSD code also, but the data balance isn't updated.

The payment has been successful and I have received an SMS regarding the same. However, I do not see any update in the data balance.
Here are the transaction details for your reference:

Transaction Id: [protected]
Order Id:[protected]
Data Pack: 50 GB at Rs. 301.
Date: 15 Feb 2022

Kindly check into this issue and update me as quickly as possible.

First time I was surprised by seeing Airtel team not maintaining its words.
I recommend careful. All are business minded.
Till you get the connection and do full payment they will hide many issue.
Once payment done and connection taken, they open the mouth.
I was taken Wi-Fi connection 40MBPS for 6month plan, activation and installation done.
They committed one month speed will be 40mbps but now 16mbps, but after 4months also they never changed the speed limit. After several follow up also the issue never taken seriously.
Again and again they dragging saying fibre cables are coming soon.
Customers are the fool.
Careful whom ever u transact.

Ravi
[protected]

Hello,

I wanted to recharge my jio number but google pay selected the different operator ( Airtel ), recharge was a success and I have not got refund for that amount yet,

Mob - [protected]
amount - 155

thanks,
harshal

I have been using Airtel's broadband connection whose plan was "Advance Rental Plan" (799 Rs per month) in which I was paying bill in advance for next 6 months. I have been using this connection for more than 3 years approx.
My bill was generated on 8 Jan'22 approx which as per my plan was to be paid in advance for next 6 months with due date on 19 Jan. I called the customer care on 13 Jan'22 and conveyed that I am out of station and won't be using my internet for next 1.5-2 months and asked him how can I avoid unnecessary bill. He explained me 2 plans one of which was that I can get the "Safe custody" activated in which I will be paying 200 Rs + GST for the time period safe custody remain activated. On asking what my next bill would like he conveyed that it will be generated around 8-9 Feb'22 and it would include == [Safe custody amount(200 + 36 GST) + bill from 8-9 Jan to 13 Jan in accordance with normal plan of 799 Rs(Some amount below 200 Rs for 5-6 days)].
I requested him to activate the Safe custody, and also kept on checking the same for next 2-3 days in Safe custody option on my Airtel app and it was showing as in progress. I was relaxed assuming my safe custody has been activated successfully by the customer care executive.

On 7th Feb'22 I received SMS that my due amount is Rs. 1373.
Then I again went to safe custody option in my airtel app and this time the option was enabled. I got shocked. My bill that was to be generated should have been somewhere below Rs. 450.

I called the customer care on 8th Feb and raised my complaint. She said it will get resolved by billing department by 10 Feb. I kept getting calls to pay the bill even after 10 Feb.
I called the customer care thrice on 12th Feb requesting to connect to senior executive/manager. In the name of transferring the call to senior manager, 1st executive put the call on hold for 4-5 mins after which the call ended. 2nd executive did the same and put the call on hold for approx. 20-25 mins after which call ended.
Getting frustrated, I called third time and executive assured that I will get a callback from senior manager in next 4 hours, which I haven't got till now.

Meanwhile, the billing department people are continuously harassing me and pressuring to pay the bill saying the bill is correct and I have to pay it in any case.
As I can check on my airtel app, my complain is still showing open(see attached screenshot of today) but those people are saying that there's no complain open.

I need and earliest resolution of this, and no such harassing calls further.

Dear Airtel,

I have a postpaid connection. The account number is[protected] which I had taken in 2021, after that I travelled out of the country and there are bills which are outstanding, now that I want to pay your system is not allowing me to do so.

I am currently residing outside the country and I want this number to be activated as soon as possible since all my accounts are linked to this number and I want to retain this number as well. I would like to make the total outstanding and reactivate my number with a roaming facility, appreciate it if you could help me do this.

Anticipating your favorable reply at the earliest please.

Thanks.

Kind regards,

Syed Anjum Irfan

I had recharged my Airtel pack on 12th feb 2022. It worked for a day and then the data didn't renew on 14th feb. I have my online classes to attend and I have submissions pending. If you could resolve my problem as soon as possible, I would be really greatful. Thank you.