Oct 21, 2015
Updated by Bharat Pratap Singh Hello Consumer complaints
I am Bharat, I have purchased a Airtel Prepaid number from Gurgaon. during the month of august, but at the end of august i gave my number for changing into postpaid.I have took a Postpaid plan Connection of your Airtel 299 Plan.used it for 1 Month but later i was not satisfied with the Postpaid plan, that's why again during first week of September went to *Varun Connectivity airtel center Located in sector 31 Gurgaon. for changing my postpaid account to prepaid, i submitted my pending bill and all other data/voice calls outstanding bill that day it self. and they again migrated my number in prepaid plan.
but on oct 8 i received a message from Airtel (DZ-AIRPMT) that says:-
"" Dear Customer, you have received an alert regarding your Airtel account No. ( My account no) ., having an outstanding of Rs. 1225.81. Request you to make the payment at the earliest. For any assistance call [protected] from monday to saturday between 8 am to 8 pm. To make payment visit at www.visa billpay .in ""
Now on the given number i called and checked they told me the same thing that i have to pay the amount, i declined them about the information because i have already paid my whole postpaid bill and successfully transferred again to prepaid plan. but they told me that i have used the sim, and airtel takes money for migrating too, that is migrating charges.
but at the time of porting again to prepaid they ( varun connectivity airtel ) never told me about the charge of migrating.
[protected][protected][protected][protected]--------
Please i kindly request you to solve this matter as soon as possible.
This is with reference to your post dated 22 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd