Airtel Complaints & Reviews

I used to have an Airtel relationship registered in my name having the airtel
broadband line phone no.[protected], bearing the relation ship no. 15744882

I am no more the user of this line from March 2015.
I had also raised a request in the month of May2015 to disconnect the line, but
the same was not done. Infact even after a confirmation for disconnection they never to bothered to disconnect the line.
I am not even getting the bills.
Lately I receive calls everyday for this lines payments.
I used to get bills on this email address.
Some time back a new email was registered at your end in favor of
-bothra.[protected]@gmail.com, they are using the line.
The said line is not in my office.
I have no access to that office, which you can get it verified and checked.
I had left that office space where this line is installed in the month of March
2015.
All payments till date for this line has been made by M/s Smart Call Center
Solutions Pvt Ltd.
I was told that they will get the name changed or transferred to their company
name and remove my name fom the billing account, since i am no more in the said
office.
I have contacted your customer care many times for the same issue.
Nothing has been resolved till date.
I had also provided the contact number of the concerned who is using the said line to the airtel representative.

they told that they will get this bill clubbed into that account, but have
failed to do so till date.
This is creating a lot of problem for me.
Time and again i receive calls from your people to make payment whereas i am not even the user, only they have used my name on the billing address.
The office where the line is installed is not mine, nor it belongs to me.
Kindly get this issue resolved.
I also told, if they have not made the payment, then why do you all still keep
the line active??

I have never defaulted ever in any utility bill payments used my me.
When I am not a party to your bill, don't receive any bills, the line is not
installed in my space, how am I liable to pay only if someone is using my name.
The concerned has also updated his or her email so that they get the bills, and
they should do the due diligence and make the payment on time.
I am not responsible for the dues.
I also told them to get it verified by sending a Representative to the premises and inspect

I am not using any airtel line nor have any connection.
They bothering me and chasing me for such issues which don't even
pertain to me.
From my side i have given a disconnection intimation which they cannot find out from your end as to when it was given.
KINDLY GET THE ISSUES RESOLVED URGENTLY.

Dear sir/madam yesterday my balance was rs 58.00. But today my balance is rs 40.00 But No download done from my phone. May I complain your customer care.But we no get any type help from your. so please do the needful & please back my balance amount regards [protected] regards s.bhowmick

Team Airtel - Its been a while now that I've put up with call drops, "invalid number / number does not exist" as the automated messages when someone calls me in. I did call the call center some time back and the standard advise - could be a phone issue - I have interchanged phones in the same area and the problem remains. I operate out of home office and this is a huge issue that I cannot leverage best of the network that I've been customer to for over 10+ years now. Area : 24/4, Wheelers Road Extn, St. Thomas Town Post, Blr - 84 My contact : [protected] I look to you to have this fixed asap.

I have recharged my airtel number ( [protected]) on 19 nov 2015. ( 200 Rs. BIL/[protected]/OXIGENPMR 200 Rs. BIL/[protected]/OXIGENPMR) Rs. 400 has been debited from my ICICI bank but till now I have not received recharge. could you give me the status for the same

I checked *121# on my airtel prepaid (no. [protected]) for internet packs and found a data pack of 98 rupees with benifits of 490 mb(immage attached). So i went to the retailer and recharged my number with 98 rupees (Recharge done on[protected] at 11:17AM, MRP: Rs 98.00, STax: Rs0.00, TransID [protected]) but what i got was 200 airtel to airtel minutes. Then i called airtel customer care to check if it was any technical fault which they will resolve but they said that 490 mb for rupees 98 can only be availed when activated from main balance but it wasent mentioned anywhere on *121#. (Immage attached) Then i asked them to change the pack to 480mb 2g as its of same cost or either give me talktime for 98 rupees as 200 airtel to airtel minutes is a waste for me but they denied. The customer executive was named Miss. Bisma Farooq (supervisor) who also denied to give complaint number of my call. So i want to complaint against the company for misleading information they have put on *121# and also want to complaint against Miss. Bisma Farooq (supervisor) for not behaving properly.

Airtel team collect money in pretext of giving a new broadband connection . Three times it has happened, i do get it refunded may be after 15 days or a month, but this is so much intolerant act which is causing lot of inconvenience. I have been looking for a reliable broadband connection since 5 years and to my surprise no one has feasibility to my locality, but covers all around my locality. Airtel is one of them. I would like to sue Airtel for giving wrong commitment and whatever it is called in legal terms. I have all the required proofs.

Dear Airtel I am a loyal Airtel subscriber for last 10 year. Recently I am experiencing a big data stealing from your company. I recharged 1 GB data on 17th November 2015 evening and within 2 days my 1GB data finished without any intimation. First, I am an NRI, and any company abroad give an intimation to client after 60% to 70% data used up. But Airtel don't. Secondly, I only used social networks, a few emails, few you tube songs and couple of hot spot sharing with my laptop to check mails. That anyhow don't exceed half of the 1GB data for sure. Still at the end of the day, when I need it most, my internet pack is finished. Thirdly, when ever I call your customer care, they are telling me that your site is getting up gradation and can't help me out. Such an unprofessional attitude. I have enough. If you can't resolve this matter within Sunday, I am switching my loyalty to Vodafone or even idea. There atleast customer care try to help us out. Ambarish Chatterjee

Hello,
I'm using this number +91 [protected] for more than 8 years now, I’m being deployed in the abroad for last 6 months. I’m coming back home in the next week. Last Week I got a text message from AT-ARWINF on 12th November 2015 “As per our records, Airtel mobile [protected] has not been used from last 90 days. Pls. recharge within 15 days to avoid permanent suspension of services.” But I do notice today [19th November 2015] after my phone not able receive messages.

I tried to recharge my phone, It failed.

As I said I’m using this number for a very long time and people know me by this number. Please help me to reactivate this number. I’m ready to pay and recharge.

Please do the needful. Looking forward to hear from you.

Regards, Vivek.

The HD Recorder box simply hangs; the only way to get it back up is unplugging it from socket multiple times - but soon it hangs again.
Since installing the service, I have raised at least 25 requests - every time it is fixed it hangs once again. The box has been changed twice, but result is the same.

I have a HD+ connection also in the same premises; did not have any problem at all on that.

The HD Recorder box itself is faulty; Airtel should call it back.

I have requested Airtel to downgrade me to HD+, but they are not ready to do so.

Registered Phone No: [protected]

Unknown person Mr Shantanu Choudhury mob no [protected]. bill sent on my address B4/604 Kalpataru chs Sector 8 opp rajiv Gandhi stadium Belapur. to day on 19/11/2015. On said address i am staying for last ten years and apartment own by me. Mob company must verify the address and documents of the customer before giving mob connection. After calling to Airtel complaint cell they refuse to take complaint.

Dear sir i, bubai mondal from kolkata. i have a airtel prepaid connection, no.[protected].I have a account in hdfc bank ltd. Branch of mudiali.Irecharge my airtel prepaid number through my netbanking facilities (hdfc bank).Ihave seen my netbnanking recharge plan rs-57 (1 gb 3g data validity 28 days).Ihave called airtel customer care but he said that, no data plan for rs.57/ . I don't know who r guilty airtel or hdfc bank

Its been more than a weak that my landline is dead and my broadband is also not working because of that. Numerous complaints have been made to their customer care as well as their twitter handle. Every time they extend fixing of problem by two days. I m suffering a loss in my work. I don't know what else to do.

I a prepaid customer of Airtel. My mobile no. Is [protected]. On 19.11.15 At 3.30 PM my ac balance was 49.70. I checked my account balance at 4.00 PM then seen that 45 rupees deduct from my mobile. While I not make any call, SMS. Also not used any VAS service. This is a wrong balance deduction. Please help to refund my 45 rupees.

I noticed couple of issues in balance deduction from my prepaid mobile. No : [protected] 1) last month i noticed around 35Rupees deducted without any usage by me.( no outgoing call, no messge sent and i dont have data plan as well) 2) this month i observed so many varying deduction of teriff for local calls. there is no such fix deduction. Same number call dialing 2different time deducting from 65-1rupees for local call across bangalore. sometimes i saw it is around 1ruppes. Do you have any rule/plan details or you are just exploiting the customer? 3)today i observed Rs.5 deducted by some love message, which i never expected/activated for. I want please take this issue seriously and repay all these deductible amount to my account again ASAP.

I recharged a data pack of 5 rs. on 18.11.2015 and after that company has again charged me of 5 rs. why they deduct 5 rs. again...? and after some time they deduct rs.7... while i used the data only for Whatsapp and in download today again they charged me with 10 rs. without any reason why u are doing again and again this mistake i will go now in TRI and file an fir.. thanks Jeetram meena inspector

Sir, we have a range problem in santhosh, manoj nagar, kannambampalayam, sulur -tk, coimbatore, pin = 641402 sir we had already complaint this problem before 6 months that we are not recieving any signal inside our house. And the customer executive told that it will be solved within 1 month, but we are not satisfied with your response. Many of the customers in this place had been changed from airtel due to this range problem. The customers suffering due to this range problems. my no [protected]

Hello My name is Adnan. Recently on 9 november I Recharege My 3G internet Pack of 16 Gb at Rs. 1455 on AIRTEL PREPAID SIM No. [protected]. but after 2 pm My 3G net is not working i cannot open any site or websites which i regularly used. so called customer care of AIRTEL. They Said We solve your problem and wait some days. So i wait and try to checking my internet is working or not but 3G is not working properly. then i called again on 12 nov . they register my complaint and said wait 3 or 4 days technical team will solve your issue. but they didnt solve my problem. so please help me I cannot open any applications or browser and not download any content in my lumia 730 dual and 3G net validity end on 06 Dec 2015.

My number is [protected]. I received an sms informing on an offer 649₹ 5gb 3g data for the validity of 28 days. Since i am a constant internet explorer without a second thought i went for that offer. I recharged my number on 5th with the above mentioned amount via paytm. Transaction detail:- Order no: #[protected] Thu Nov 05 2015 [protected]. Immediately i received a confirmation sms saying 2gb has been credited to my number. But on 18th to my utter shock I found that my main balance is null. All of the sudden i complained the customer care. They said that since airtel upgradation is going on they would resolve it within 2hrs. However before two hours the main balance is credited back. But there was no mention of remaining Gb. Then I contacted again for the same. They said, they will resolve it within 2hrs since upgrades are going on. But i waited overnight to no avail. Then on 19th i contacted customer service centre again, they said will resolve in 48 hrs. I recharged this amount to have uninterrupted service. Now 48hours breakup... Plus this two days... Is it justice? Just for a recharge should we call you and beg you to credit the amount? How long should we wait? Is it customer friendly? If this is the attitude i think to switch the service provider. Who will provide for my loss? Who is responsible for it?

I recharged my number : [protected] with 3G plan of 1.10GB for 299 Rs from Airtel site which never got activated although the money is already deducted from my account. Because of this issue my talk time balance of Rs 181 got consumed. called 121, they asked to wait for 72hrs which is really inconvenient.

I had bad experience when the customer support executive says that the 4G policy has changed and you can not change the bill plan. I have been contacting the customer support for changing my plan on 18th Nov 2015 (Order No:[protected] they said it would change in 4Hours, but it took more than 12Hours. I never get update if my plan is changed successfully, I need to ping them for each time for the progress, in the newly changed plan I didn't get the whole data benefit(I have opted for 10GB plan and received only 580MB).

I interacted them twice on 19th Nov 2015 (Interaction numbers: [protected], [protected])and got very unsatisfactory answers. They were very rude and talk like they don't care.

I have also asked to transfer my call to senior executive who just disconnected the call(interaction number:[protected]). I was expecting to change of data plan need to done or at least provide correct and true information.