Airtel Complaints & Reviews

Dear Team, I had complained many times to airtel regarding the signal problem and call dropouts. Due to this I am losing my carrier and miscoummunication is happening between my clients and my company. So, requesting you to do needful and best signal in Ramalingeswara Nagar, Vijayawada. Regards, U Ravi Babu, Eenadu colony, Ramalingeswara Nagar Vijayawada - 520013 cell no - [protected]

This is to inform you that my Airtel dth customer id [protected]-001
was last recharged with a one month channel pack on 21.09.2015 which should have expired on 20.10.2015 but now I am being notified by Airtel Dth that the pack is going to expire on 13.10.2015. So in that case not even one month has passed. Why is this happening?

My Airtel Digital tv Customer id [protected]-001

Unresolved complaints and wrong guidance I have been using Airtel DTH for more than four years. Customer id is [protected] I have a DVR setup box and it is connected to a dish antenna. Since few months, we noticed issues with video, some times there is no video while the audio continues uninterrupted. Logged complaints with Airtel support and everytime the technician would visit my home, do nothing and assure that everything is working fine. He would charge 150 Rs for each visit. This has happened four times over the last six months. Since the issue was intermittent we didnt bother. Since July end, the issue started increasing, video would stop suddenly for a period of 20 seconds and would resume on its own. So again we logged a complaint 45709137 on 31 July 2015. The technician said that the setup box has to be replaced with a new one. He was not able to speak in english or hindi and told us to pay 600 rs for a HD setup box (recording option) with external recording in USB or pay 2500 rs for a HD setup (with recording option) with internal storage 500 GB. He was not able to explain properly when I asked him a few details about file format, file size for recording. He said 600 Rs setup box will with a minimum 4GB USB drive. We paid him the money, he installed and left. I have two separate cables from the antenna, one for recording and the other for Live watching. When I asked him why he is using only one cable, he couldnt answer and only said that the setup box would work. While watching we realized the limitations - it would not allow us to watch a different program than what we are recording. This defeats the very purpose of a DVR setup box. Next day we called this guy and he tells it is not possible to change the setup box and we need to pay 4000 rs for an equivalent of the one we were having previously. During all this the technician took our old setup box without informing us and now they are not returning the setup box. They took it without our permission and downgraded the entire setup. I must have called (several ( may be 20 times, need to check mobile bill for call records) to airtel customer support and everytime I would need to repeat the story. Everytime they would say we would escalate to the escalation department and they would call you in the evening ( if we call in morning) or morning (if I call in the evening). In the last call, I told the customer support guy to put me across to escalation department and spoke with one escalation lead. He conferenced me with the technician and that fellow was in complete denial mode, rude and argumentative. Sometime during the call, airtel customer support guy dropped off. I called back and asked for a senior rank to speak to. Details I was given are - Nodal officer, Ramkumar, phone number[protected] to speak with. Since it was 8.30 PM in the night, I was told to speak with the Nodal officer next day and this phone number does not work at all when we tried next day. This is cheating and extremely painful. I need my money and setup box returned. Further, I am using airtel app and the DTH connection is also linked. The airtel customer support are not registering the complaints also, I only see two complaints 46016628, 46054046 logged for the several calls I have made to airtel support. Further the resolution notes mentioned on the tickets are irrelevant and false.

I got calls by these number [protected], [protected] regarding Airtel connection and they are not responding after taking documents and Security fee. And today i got a SMS you verification is unsuccessful while No one called me regarding verification, In that SMS i got a number [protected] all numbers are fraud.

Hi Airtel Team, I'm user of Airtel, landline, broadband and IPTV since 2009. I had put a request for cancellation of my airtel landline/broadband/IPTV (relationship number:[protected] for all services on Tue Oct 06. Reference number for same is 60341574. I put the request as I was availing the speed the speed of 512 kbps only and was paying high amount for same where in the market other players are providing higher speeds in same or lesser amount. The very next day on Wed Oct 07, I got a call from your retention team. I was offered a plan where I will be offered 2 mbps of speed with 22 GBs (7+15) of data thereafter back to 512 kbps, unlimited local and national calling for a subscription of Rs 99 and IPTV with more channels. The combined monthly subscription for all services to Rs 1308 inclusive of all taxes. I was also told that my cancellation request will automatically stand void. I was told that during switch-over to new plan, my phone and Internet will continue working whereas IPTV will be suspended for 24-48 hours. I was again contacted by your team on Thu Oct 09 for the conformation of the same and asked them to go ahead to change my plan. My IPTV services were suspended on Thu Oct 09 in the morning around 11am IST and since then the services are not resumed. I've reached out to 121 customer care atleat for 5-6 times since then and everytime I was told that the services will be resumed in 48-72 hours which is not acceptable as well not communicated correctly. Now the things have become frustating and request you to take this on urgent basis and resolve the issue. -- Thanks Ritesh

Respected Airtel management. Sir, I got lot of wrong calls and missed calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2009- jan to 2009- aug) months.Please send me the calls list of my number to my mail id as early as possible. My Airtel Prepaid account number is [protected] My email id is: [protected]@gmail.com Thanking you sir. Yours sincerely, Oliverpaulsingh.

I have been having disconnection issues since 25th of september 2015. After trying to fix the issue online, the complaint was registered on 29th of september 2015. Since then the technician has visited house multiple times and could not fix the issue. Moreover, the technician keeps updating that the issue is fixed and closes the complaint from the backend. Even after escalating the issue, nothing was done. If i call the customer support they ask for 24hrs. I have been calling daily complaining the same and everyday they say the complaint is marked as closed and they are re-opening. The complaint reference number is given as '60108164'. The disconnection happens very frequently and does not connect back for 30-40 minutes. After which, even if it connects, the connection stays only for a maximum of 1 minute. Yesterday too, i spoke to a lady to cancel the connection as the bill was generated for full amount even though i could never use in the past 15 days. She promised to answer before 12PM today but nothing seems to have been done. Can somebody respond from Airtel?

As i am getting a popup message about usage of internet, i.e, i have used 100% of my data while i have full internet pack . the complaint registered on[protected]. when i raised this issue no positive response from airtel out let sakchi. when i told them to convert from post paid to prepaid they started to convince me regarding the issue that it was the technical team who have delayed it.

I have paid the bill and it was error in the back end it got transferred to old account, I am following up with customer care for 3 weeks to get it resolved without success. Now my outgoing calls are barred. Worst and pathetic support. After 3 weeks they gave Nodal office for Karnataka who is not responding calls, I believe they are sleeping. I recommend never for airtel connection loads of problems billing, call drop signal issue no 3G speed.

Sir/Madam, I am using airtel company's prepaid connection with no. [protected]. i want to know the sms, incoming, outgoing and missed calls details and call duration time for this month (sept 10 to octo 11) Its very urgent so help me i am very thankful to you if you send as soon as posible plz send my detail's to my e mail id.. Sharma.[protected]@gmail.com Thanking you. yours faithfully. adarsh

Sir/Madam, I am using airtel company's prepaid connection with no. [protected]. i want to know the sms, incoming, outgoing and missed calls details and call duration time for this month (sept 10 to octo 11) Its very urgent so help me i am very thankful to you if you send as soon as posible plz send my detail's to my e mail id... Adarsh.[protected]@gmail.com Thanking you. yours faithfully. Adarsh

I am Using Airtel-4G connection with number [protected]. It is worst service provider that i suggest anyone not to use this service. they are just making fool by their adds about 4G speed. I had given a connection closure request on 9 August 2015 to deactivate the services on 19 august 2015. as my new billing cycle start on 20th of every month. but they did not closed the connection till 11 September 2015 and send me the bill from 20 August 2015 to 11 September 2015. although i didnt use the connection during this period. Earlier I had also one another airtel 4G connection [protected] which i had used for only two month. I had network problem during using the connection. i could not used the connection properly but my data 10 Gb exhausted with 10 days. They could find the solution for my this problem of network and data uses. At last i had to close that connection also after getting so much work delay due to non-availability of internet. They are simply making fool on 4G without serives.

I purchased new connection for airtel its the worst experience. I bought my new sim n i was told it wd start after 24 hrs, i got a msg on alternate no n thn i insert sim and there was no network i went to airtel store n they asked to resubmit the docs, after 4 hrs network came n went in 2mins. Again i took the issue to airtel store n they gave new sim n told it wd work in 4 hrs n it never did.

We are unable to browse 3G internet in our area because of very poor 3G network coverage in our area only only single signal of 3G and we want 3G installation in site id: DHNKH1, Vill. Tarajuli, Dist. Udalguri, City- Rowta, Pinno. 784508.
I have filed a complaint about this to Airtel on their official website but no response from them.

I am data plan for Rs 299 per month. Somehow out of no where Airtel has charged me a whopping Rs 4065 for Aug -Sep. When I called their customer care representative, they were not able to justify the bill. They said they will arrange call back from billing department, which didnt come.Now they are threatning to stop my outgoing calls for non payment of bills! This is nothing short of mental harasment of the consumer by the company.They want to extract money no matter what. I have saved all the messages and bills to prove how wrongly these guys have charged me. I want to log a case against Airtel with all the proofs I have. Apart from making them revert this bill I want refund of my money back charged for calling their customer representatives. I want them to pay for mental harrasment they are causing to me and make sure no body suffers like this again Name Amit Bhagat Phone no [protected]

Hi, I have been using my Airtel Post paid connection for past 8 Years. As per my bill plan ( 3G - free for 0.317GB) . But while my bill generation, they have charged me Rs.55.47 for 2G and Rs.126.39 for 4G which i have never ever activated. Also for 3G, they have charged me Rs.787.95, But up-to 0.317GB it is free for me as per bill plan. But that too i never activated it. Also i didn't get any intimation that it is chargeable, before bill generation. But i was using only Wifi for internet surfing, I don't understand how they charged and the bill generated is wrongly calculated totally.

I had applied for number portability from Vodafone to Airtel on 30/09/2015. I submitted address and identity proof to Airtel on 02/10/2015. Validation and verification of documents completed on 06/10/2015 and forwarded to Vodafone for clearance on 07/10/2015. Porting time reported on 10/10/2015 at 22:41 and Vodafone discontinued the services. But, Airtel dis not activate my SIM and services disrupted. On 11/10/2015 morning at 9AM I called up 59059 for tele-verification and activation of SIM. But the operator, service manager, nodal officer, appelate authority did not do anything. Everytime I contacted for tele-verification, I was informed that the documents are not available with them for verification and advised me to wait for 4 hours. It is now 20 hours the service is disrupted and I am not able to contact anyone nor able to receive valuable calls. I am frustrated and disgusted with this type o[censored]nprofessional and unethical services of Bharati Airtel.

I paid the bill partially via paytm in three transaction of Rs 100, 400, and 400. but only 500 is credited instead of total 900. i shared a succesful report of paytm wid airtel and raised complaint on 30 Sept 2015 and they asked me to wait for 6 days and after that no update on complaint than sudden i got a call on 10 OCT 2015, and guy asked me fr the proof of succesful payment, i informed him that i already shared it earlier, he said ok i wl mention it n u will get update, than i called airtel customer care today on 11 OCT 2015, and asked fr d status of my complaint than i got to know that complaint is already closed on behalf of the call i received on 10 OCT 2015, that no proofs provided... They are playing with my money and nt giving proper response and withiut any concerned they closed my complaint as well... I am totally harrased because of them... Kindly help me out to resolve... Landline number-[protected] Complaint number[protected] I raised complaint with paytm as well and dey provided refernce number for confirmation of payment... The operator reference number is[protected].

Dear Airtel Team,

Since from last 1 month I am trying to port my number([protected]) to Vodafone due to too much postpaid bill, but Airtel team is purposefully not allowing to port to Vodafone, every time giving silly reasons and rejecting my port request and every month you are you doing robbery to me(you are generating too much amount/bill) so please process my MNP request otherwise I will complaint to consumer court, so please do the needful.

Airtel is a worst and third class network because service is too much worst so I want to switch to Vodafone as soon as possible.

Name-Sridhar Kesari
Contact Number-[protected]

Address-C/O-Raju V Gurjalkar
Near Sunnada Bhatti
Darbar Galli
Bijapur-586101

Hi, i have taken a new wifi/ myfi dongle from bapuji nagar store in bowenpally on my name that is santosh kunnath after two days of activation it got disconnected and when i called the customer service they informed me that adress verification was failed. I am staying at the same adress for 25 years and its my own house. i guess this was coz i dint pay anything to the verification executive. when i went to the store they convinced me to get a new connection on my wifes name and this time no verification executive has come for verifing the adress. This connection was also disconnected on the same basis with dongle number [protected]. i have informed to customer sevice on [protected] but they said the complaint cannot be taken as i spoke to ashvini.s at around 22:00 hrs on 10/10/15. please help