Airtel Complaints & Reviews

Hi,
I am an Airtel Dish TV customer and I opted for the annual payment option whereby if I paid for 11 months, I would get an active connection for a full year. I made a payment of Rs 5000 odd in the month of Dec. 2014 and I got an email stating that my connection would be valid till Dec. 13th.
Now, for last two weeks, I have been receiving Text messages stating that the validity of my dish TV connection would expire on 17th Nov. 2015. After that I shared the company's email dated dec 2014 confirming that the validity would be till Dec. 13th 2015. Airtel has now accepted that the validity would indeed be till Dec. 13th. However for the last 4 days, the TV connection is not functional. Repeated emails and calls to the customer care has not yielded any results.
The irritating part is the way the calls are treated at the customer care.
1. The person who comes on the line pouts the call on hold for 10 minutes and no one turns up. I think Rajan Mittal is trying to make his mobile business more profitable by increasing the ARPU in this way.
2. The person does not have the basic minimum IQ need to resolve customer complaint and keeps repeating the same sentence like a puppet.
3. The worst part is in spite of my choosing the language of communication as English, the person insists on speaking in Hindi and the supervisor also insists on speaking in Hindi only. My last experience was with a call center agent called Ravi Chaturvedi and his supervisor. Does Rajan Mittal not want business from the non Hindi speaking belt? Or is he thinking that only the Hindi speaking population deserves good service and deserves the complaints to be redressed. very depressing and disappointing indeed, having chosen Airtel for my dsih TV connection.
4. I am appalled at the way I am being treated and the way it is taking taking more than a week to resolve this simple issue.
Look forward to someone knowledgeable and with decision making power calling me up on priority and resolving this issue.
A very dissatisfied,
M.Valluvan

This is to bring to your notice that my mobile Number [protected] has been
tampered with and some errant persons have access to whatever communications I make from the above mobile number. I am speaking based
on numerous certain incidents which are occuring too frequently. I already have
put a police complaint but theses tracking of my mobile still continues.

Sir / Madam I am a well qualified person who was having a very successful business, which had become shaky recently, however by Gods grace & blessings
my business is restarted and is on a path of stability. These people whom i suspect are few but well connected businesswise and have a lobby whereby they
can do harm to my business. I have lost lot of orders in crores due to the tracking, hearing my business conversation by some errant people having vested interest. In the light of the above mentioned actual incidents i request
you to please immediately check and revert to me at the above mobile number or my landline MTNL number[protected], and confirm that my communication lines are not tampered with.
I would appreciate your speedy response and advise how to put an end to such
nuisance which has led to loss of peace of mind and uncertainty in our lives.
If required, am ready to meet the concerned personnel at Airtel to discuss the
above matter.
Look forward to your prompt action and co-operation.

Yours truly,

Pravin Baburao Ghatge
[protected] /[protected]
Resi. Address : A / 304, Pinewood,
Swapana Nagari, Off LBS Marg,
Mulund (West ) Mumbai 400 080.


Dated : 21.11.2015

Sir I have a great mistake of my own fault. I have done one recharge amount 100 on number [protected] instead of [protected] from paytm.com please sir reverse it.

My Mob. No.-- [protected]
Wrong Mob. No -- [protected]
Recharge amount --100
DC Transaction No --[protected](PAYTM.COM)
Order No --[protected](PAYTM.COM)

please sir reverse it my account. please please please sir.

I was using airtel prepaid sim till 16 October and I every month compalain about unjustified billing but every month I received unjustified bill so I request them to disconnect this sim and they do it on 16th of October but they frequently force me to pay my unpaid billing otherwise we do legal action against you my airtel mobile no was [protected]. Please help me regarding this issue. thank you

Greetings for the day..

On dated 20th november 2015, i saw my net balance was reflecting 634 MB Available balance. i closed my mobile data and got access from my home wifi network usually when i be at home i use my home wifi network and outside the home i used my mobile data balance. but today on dated 21st november 2015 when i checked my mobile data balance i was stunned as it was showing 0.00 mb left. unauthorised deduction held from my mobile without my inttimation. i called up 2 times in customer care but they put me on hold and disconnect the call fom there end.
please help me in this

I received fraud calls from the Airtel Nos[protected] on 16 Nov 15 regarding increasing the validity of SBI ATM card on my BSNL Mobile Nos-[protected]. During these calls the caller passed on OTP and had deducted Rs 27000/ in four transactions from my SBI A/C as per the details given below-
(a)Rs 5000/- on POS [protected] at SBI Buddy_BD txn#[protected]
(b)Rs 14999/-on POS AMAZON at Txn#ET[protected]
(c)Rs 4999/-on POS [protected] at WWW MOBIWIK COM TXN#913238
(d)Rs 2000/- on POS [protected] at WWW MOBIWIK COM txn#913630
The SMS were generated from VK-SBIACS and the above expenditure has not been carried out by me. In view of the above you are requested to initiate action and request refund . My SBI A/C Nos is [protected] and the first and last four digit of ATM card are as follows:[protected].Bank statement and identitiy proof is attached for ready reference. Regards Anita Dhania

Hi, I am writing this complaint regarding my 3G data recharge benefit not received as I have recharge my airtel prepaid no.[protected] in the month of Nov'15 itself with 148 or 149 rs. Amount for 3G pack in which I supposed to get 1GB data according to special offer available in my airtel app for my number but i did not receive the same as I got only 499MB data, Also I am calling at airtel prepaid customer care since one week for same concern but still not received any correct resolution, I have spoken with senior customer care executive and I was told by him that this offer is not available for me however the Same offer is still showing in my airtel app for my number, Also when I called at CC for this issue, multiple times my call was disconnected by cc executives So would request you to please help me to get the correct resolution. Regard's Sunil (A very dissatisfied customer of Airtel services)

Sir, I am a customer of airtel landline services. Your service is always good. But from last 15 days our syntax on landline is deactivated, Sir I requested you to please restart (activate) our syntax on landline connection number[protected] named Raj patwa. I already complained about it, but still I don't get any positive response.

Hi, This is Ravindra Hingule who has a prepaid airtel number [protected] and i m facing no coverage in my new job location near my region especially at vankusawade Tal / dist- patan Pin- 415206 And mostly on hill station Near suzlon windmills . I request you to please look into this matter and solve it as soon as possible. If this is not solved then i will go for another operator.

I used to have an Airtel relationship registered in my name having the airtel
broadband line phone no.[protected], bearing the relation ship no. 15744882

I am no more the user of this line from March 2015.
I had also raised a request in the month of May2015 to disconnect the line, but
the same was not done. Infact even after a confirmation for disconnection they never to bothered to disconnect the line.
I am not even getting the bills.
Lately I receive calls everyday for this lines payments.
I used to get bills on this email address.
Some time back a new email was registered at your end in favor of
-bothra.[protected]@gmail.com, they are using the line.
The said line is not in my office.
I have no access to that office, which you can get it verified and checked.
I had left that office space where this line is installed in the month of March
2015.
All payments till date for this line has been made by M/s Smart Call Center
Solutions Pvt Ltd.
I was told that they will get the name changed or transferred to their company
name and remove my name fom the billing account, since i am no more in the said
office.
I have contacted your customer care many times for the same issue.
Nothing has been resolved till date.
I had also provided the contact number of the concerned who is using the said line to the airtel representative.

they told that they will get this bill clubbed into that account, but have
failed to do so till date.
This is creating a lot of problem for me.
Time and again i receive calls from your people to make payment whereas i am not even the user, only they have used my name on the billing address.
The office where the line is installed is not mine, nor it belongs to me.
Kindly get this issue resolved.
I also told, if they have not made the payment, then why do you all still keep
the line active??

I have never defaulted ever in any utility bill payments used my me.
When I am not a party to your bill, don't receive any bills, the line is not
installed in my space, how am I liable to pay only if someone is using my name.
The concerned has also updated his or her email so that they get the bills, and
they should do the due diligence and make the payment on time.
I am not responsible for the dues.
I also told them to get it verified by sending a Representative to the premises and inspect

I am not using any airtel line nor have any connection.
They bothering me and chasing me for such issues which don't even
pertain to me.
From my side i have given a disconnection intimation which they cannot find out from your end as to when it was given.
KINDLY GET THE ISSUES RESOLVED URGENTLY.

Dear sir/madam yesterday my balance was rs 58.00. But today my balance is rs 40.00 But No download done from my phone. May I complain your customer care.But we no get any type help from your. so please do the needful & please back my balance amount regards [protected] regards s.bhowmick

Team Airtel - Its been a while now that I've put up with call drops, "invalid number / number does not exist" as the automated messages when someone calls me in. I did call the call center some time back and the standard advise - could be a phone issue - I have interchanged phones in the same area and the problem remains. I operate out of home office and this is a huge issue that I cannot leverage best of the network that I've been customer to for over 10+ years now. Area : 24/4, Wheelers Road Extn, St. Thomas Town Post, Blr - 84 My contact : [protected] I look to you to have this fixed asap.

I have recharged my airtel number ( [protected]) on 19 nov 2015. ( 200 Rs. BIL/[protected]/OXIGENPMR 200 Rs. BIL/[protected]/OXIGENPMR) Rs. 400 has been debited from my ICICI bank but till now I have not received recharge. could you give me the status for the same

I checked *121# on my airtel prepaid (no. [protected]) for internet packs and found a data pack of 98 rupees with benifits of 490 mb(immage attached). So i went to the retailer and recharged my number with 98 rupees (Recharge done on[protected] at 11:17AM, MRP: Rs 98.00, STax: Rs0.00, TransID [protected]) but what i got was 200 airtel to airtel minutes. Then i called airtel customer care to check if it was any technical fault which they will resolve but they said that 490 mb for rupees 98 can only be availed when activated from main balance but it wasent mentioned anywhere on *121#. (Immage attached) Then i asked them to change the pack to 480mb 2g as its of same cost or either give me talktime for 98 rupees as 200 airtel to airtel minutes is a waste for me but they denied. The customer executive was named Miss. Bisma Farooq (supervisor) who also denied to give complaint number of my call. So i want to complaint against the company for misleading information they have put on *121# and also want to complaint against Miss. Bisma Farooq (supervisor) for not behaving properly.

Airtel team collect money in pretext of giving a new broadband connection . Three times it has happened, i do get it refunded may be after 15 days or a month, but this is so much intolerant act which is causing lot of inconvenience. I have been looking for a reliable broadband connection since 5 years and to my surprise no one has feasibility to my locality, but covers all around my locality. Airtel is one of them. I would like to sue Airtel for giving wrong commitment and whatever it is called in legal terms. I have all the required proofs.

Dear Airtel I am a loyal Airtel subscriber for last 10 year. Recently I am experiencing a big data stealing from your company. I recharged 1 GB data on 17th November 2015 evening and within 2 days my 1GB data finished without any intimation. First, I am an NRI, and any company abroad give an intimation to client after 60% to 70% data used up. But Airtel don't. Secondly, I only used social networks, a few emails, few you tube songs and couple of hot spot sharing with my laptop to check mails. That anyhow don't exceed half of the 1GB data for sure. Still at the end of the day, when I need it most, my internet pack is finished. Thirdly, when ever I call your customer care, they are telling me that your site is getting up gradation and can't help me out. Such an unprofessional attitude. I have enough. If you can't resolve this matter within Sunday, I am switching my loyalty to Vodafone or even idea. There atleast customer care try to help us out. Ambarish Chatterjee

Hello,
I'm using this number +91 [protected] for more than 8 years now, I’m being deployed in the abroad for last 6 months. I’m coming back home in the next week. Last Week I got a text message from AT-ARWINF on 12th November 2015 “As per our records, Airtel mobile [protected] has not been used from last 90 days. Pls. recharge within 15 days to avoid permanent suspension of services.” But I do notice today [19th November 2015] after my phone not able receive messages.

I tried to recharge my phone, It failed.

As I said I’m using this number for a very long time and people know me by this number. Please help me to reactivate this number. I’m ready to pay and recharge.

Please do the needful. Looking forward to hear from you.

Regards, Vivek.

The HD Recorder box simply hangs; the only way to get it back up is unplugging it from socket multiple times - but soon it hangs again.
Since installing the service, I have raised at least 25 requests - every time it is fixed it hangs once again. The box has been changed twice, but result is the same.

I have a HD+ connection also in the same premises; did not have any problem at all on that.

The HD Recorder box itself is faulty; Airtel should call it back.

I have requested Airtel to downgrade me to HD+, but they are not ready to do so.

Registered Phone No: [protected]

Unknown person Mr Shantanu Choudhury mob no [protected]. bill sent on my address B4/604 Kalpataru chs Sector 8 opp rajiv Gandhi stadium Belapur. to day on 19/11/2015. On said address i am staying for last ten years and apartment own by me. Mob company must verify the address and documents of the customer before giving mob connection. After calling to Airtel complaint cell they refuse to take complaint.

Dear sir i, bubai mondal from kolkata. i have a airtel prepaid connection, no.[protected].I have a account in hdfc bank ltd. Branch of mudiali.Irecharge my airtel prepaid number through my netbanking facilities (hdfc bank).Ihave seen my netbnanking recharge plan rs-57 (1 gb 3g data validity 28 days).Ihave called airtel customer care but he said that, no data plan for rs.57/ . I don't know who r guilty airtel or hdfc bank