Airtel Complaints & Reviews

From last 4 weeks, the browsing speed on my handset -Nokia N 1320 is facing very low or nil speed. Mobile number [protected]. Koparkhairane gallery people said they can't do anything. But the lodged a complaint. Even myself lodged a complaint on 19th October 2015. Airtel informed me that they will get back to me sooner. So far nothing has happened and they have not responded also. In the meanwhile I have been asked to degrade the set up from 3G to 2G. Then also it is very poor. Airtel is taking a ride on the customers.

Sir,
i got the Airtel CUG postpaid plan, two months before of 199 Rs. per month :But on my second bill. i was surprised wen Company give the completely false bill of Rs.797.. In this bill they describe the extra charges of Internet Usage of 500Rs... i am completly not satisfied with this bill.

New connection request was made on 10th Oct 2015. A person from Airtel company came and collected Rs 1000 as installation charge.

I got a message saying "documents are received against your fixed line account No [protected] installation order no 43434803. It will be processed in 3 working days. No extra amount to be paid for installation Engineer".

After this, there is no response from Airtel people. If I try callingf the person, the person replies saying currently he is not in office and call me back once he goes to office. From 2 days, same person is not answering the call. I would like to cancel the connection request and want the amount taken as installation charges refunded back to me.
Contact No. of person who took the installation charges :[protected].

On 11th July 2015, i closed the airtel 4G post paid connection by calling the customer care. Informed him that i am leaving india nextday so will not be able to receive any call. The customer care repensective agreed to cancel and we receved a bill till that date.
After paying that bill we were sure the connection got cancelled. But after 2 months suddenly we get a bill of more than 2000/-.

We tried to explain the situation to all possible authority and the amount is increasing with fine everyday.

Airtel is not withdrawing from wrong charges levied to my Ph No. [protected]. They have started Annual 699 to my to my post paid number but when I want to switch over to prepaid option with Airtel - They are not removing the Annual Charges which I have not taken the benefits.

Please Ministry of Information & Broadcasting & TRAI help us to get this issue resolved.

Thinking You,
Yours truly
Naval Kishore Kalra
M:[protected]-132

I recharge my Airtel account for my prepaid no. with ₹177plan for 3g data with 28 days validity.From the past two months I recharge with the same plan. In this plan half of the data I.e 525 MB is credited to my account at the moment of recharge only, and the remaining data benefit is credited within one hour. This month also I recharged my account with ₹177 plan and I received half the data at the time of recharge only.But when I dint receive the remaining data, I contacted the customer care and the person said that the data will be credited after one hour and also gave me a no. On which I can check my data balance. After waiting for 2-3 hours when I dint receive any message regarding the remaining data and after checking the data balance on the given number, I again contacted the customer care. This time my call was transferred to some other person who in a very rude manner said to me that due to some new benefit plan that has been launched the 1gb data is credited only if you recharge by calling 121314. This is completely unfair!!! There was nokind of intimation to either the consumer or the retailer that such thing is taken place. If there is some new benefit plan then the retailer must be informed about it and alsi the consumer! When I asked the retailer he showed me the plan list from which he select the recharge plan which is generated by the company after entering the mobile number. And if the new benefit plan is appied then why was ₹177-1Gb 3G for 28 days validity was shown in the plan list from which the retailer selects the plan after entering the number!They should have removed it from the list of informed about it! It is pure cheating and deceptive on company's part! Also the customer care person said that 1Gb data has been credited and when I checked my balance was still 525 MB!!!

Dear Airtel,

As i'm using Airtel postpaid SimCard [protected] for 7 months from last 2 months i'm not getting the signal inside my Home so please do clear my issue as Four persons are using airtel in same home it as became a big issues with our buiseness and there's not much to used as we cannot used network even 2g cannot be used 3g never works at all, so please try resolve this issue.My address is Lunglei near All India Radio Station.I'd be very greatful if you take the fastest measures to sovled my problem.
Your proud User

Hi this is A.Ravikumar my mobile no [protected] kphb, 7th phase hyderabad. Actually last month 15 th i paid money for Airtel Broadbond connection 6 month plan 4000 rs to mr raj [protected], he said to wit nin 2 days landline &broadbond connection will be given, after 2 days when i call to him it will take 2 days again after when i call to him he didn't lift my phone i make call to him with another no he lift my phone and said some problem is ther it will take 2 days, when i talk his manager mr pulkit [protected] he said same story, both are they and airtel r wrost persons and wrost service, please u dont know how to give connection pls give me my money return asap

My prepaid number is : [protected]. I have been using this number for past 5 years. Suddenly now the SIM is not being detected by any mobile phones. This number is very important as many of my official and family contacts have been connected through this number

Hi this is Ravikunar, [protected] hyderabad 7th phse kphb, actually i take connection AIRTEL broad bond connection 6 month plan 4000 rs, 15th october on that day they said with in one connection they give connection still now ther is no response from there side whenever i called to my number they didn't lift my phone, when I called to a new no they lift my phon and airtel manager pulakit said to with in one day problem will be rectifiedwrost and waste service I feel very very irritating from them please solve my problem last fifteen days airtel raj and his team id not responding my phon and my airtel broadband conection

Sir... After getting repeated message regarding 3G data plan of Rs 499/- 4G, 3G data 28 days from airtel ..I recharged the plan on my no [protected] on 31 Oct 15.(Tran ID -[protected], however I got the plan of 1PPS..for 28 day (just think sir what am I a mad man to recharge Rs 499/- to getting such a stupid plan ?) . I enquired customer care and asked to refund the said amout. However they refused and telling that no such plan existing. Sir whenever I off my deta connectivity and still I getting the same message ..recharge Rs 499/- 4G, 3G data for 28 days...

I am sanjay a defence officer. In the month sep i was contacted by airtel rep briefed me to shift to airtel postpaid no from vodafone postpaid. the person who called me his no is [protected].name not known. There after all formalities of port was completed. In the mean time vodafone stopped working and i did not get the airtel sim. thereafter great struggle i managed to get the sim. since then i have changed three sims and airtel has not been able to activate it. its been almost 10 days when i am without sim. This gentleman has stopped responding.I have still not got my sim activated. my cell no is [protected]. I am in faridabad. Can some one from Airtel help me out. The issue is i cant port back to vodafone now. The irony is that the abovementioned person who is in Airtel has refused attending the call. i have every day been visiting to airtel store for activation. Only one answer i get is it would take 3-4 hours but nothing happens

Hello,

This is the 62592442 request Id to cancel to numbers [protected] and [protected] .

1) I demand an explanation why still you haven't closed connection even after request .

I am in Germany and I am not using this two numbers from past 3 months.

I request you to do the need full favour and I am requesting you to close all this numbers again and again please .

I navendu from NAGPUR. i had purchase a 4G SIM CARD from nagpur, The Airtel advertise 4G service in the entire city. that the City has network of 4G . But when i used the service it's not the 4G. Ihad asked the Customer care representative, he said me that in Nagpur, there isn't 4G service at every place. I am cheated by BHARTI AIRTEL

My details as follows Rajesh P U No:207, 6th Main, 6th Stage, BEML layout, Thubharahalli, Bangalore-560066. In this locality, we don't have proper network, inside the house no signal at all. To make any calls, we need to go to street to get 1 or 2 signal level. we dont receive any calls if we are inside. Many urgent calls like medical emergency, interview calls have been missed. It's not only to me, in the entire locality no proper service. i've raised a complaint with Nodal officer, appellate officer, but no solution till date Please find the few of the complaint numbers [protected] 62291448 65737718 Rajesh pu.[protected]@gmail.com

Namaste, I am using Airtel 4G dongle number. In the month of September, while I was supposed to pay Rs. 2, 440 as the outstanding amount, by mistake I transferred Rs. 24, 440. When I noticed it, I called the Airtel customer care on 22-Sep-2015 and explained them the issue. They asked me to send the email to [protected]@in.airtel.com alongwith the scanned copy of bank statement, with the reference number and the cancelled cheque of my bank. Since I did not have any cheque leave left at that time, I asked them what can be the alternate for that ? So they said that bank statement with the transaction reference number displaying my name, IFSC code of my bank, bank account details, my address of correspondence and my alternate contact number are sufficient. So I gave them those details. But then somebody else again replied back that I need to submit the scanned copy of cheque. They also told me that within four hours of they receiving my scanned copy of cancelled cheque, they will transfer my money back. This was on 11th of Oct 2015. So, I had requested my bank for a new cheque book. After I received my cheque book, I sent them the cancelled cheque scan, on Oct 18. But after that, I got a reply from Airtel side that they will refund my money by 10-Nov-2015. This is complaint number 65052591. So I asked them that you told that you will be transferring my money back within 4 hrs of receiving my scanned cancelled cheque and now why you want three more weeks. So they are again & again replying that they will transfer my money by 10-Nov. Also, they are directly deducting my newly generated bill from the total excess amount I have transferred, which is again not fare! So their total amount of transfer to me is getting reduced each time! Today they called me and told me that I have not submitted the bank statement. So I told them I had already given the details long back and after that only they have raised a ticket for the refund of my money. But they were saying that they can't see the bank statements in their records! So this is not at all fare! There is no ethics or process being followed from their side. Nor there is any transparency being maintained. Each time somebody else replies and tells something different. I want my excess amount of Rs. 19, 721.82 asap. I hope you will help me. I have attached some screenshots of the big mail chain with Airtel on this issue from 25-Sep. Thanks.

Super models club service is activated with out my knowledg and 99 rupees deducted from my mobile balance.


Airtel mobile service is not refunding my amount.

Hello Airtel internet users, be careful donot recharge your mobile amount with high amont. Don, t maintain yourAirtelmobile with big amounts

Better use prepaid service only. Initially they tell so many benefits in Airtel post paid service. If it is post paid service, you will find the mistake when you receive the bill.

Airtel mobile service down down:::::::::

I have been using Airtel 4G dongle for couple of years and never experienced a bad experience as such that I am facing now. But for few months I have been facing issues with network and connectivity. I have called many times to the customer care and logged a complaint against my issue as well . Every time they say your issue will be resolved in 24 hours but till today no one has been looked into my issue and not resolved. Every month they send me bill around 1200/- as per plan and ask me to pay on-time I too been paying without any delay. But they give world worst service to their customer. I don't have words to say about their service. Request you to everyone, Don't go to this Airtel brand they will talk to you very politely/smoothly while taking connection after that they will show you stars in daytime only for your connectivity issues. A WORST SERVICE & LOOTS YOUR MONEY EVERY MONTH. THEY NEVER LOOK INTO YOUR ISSUES THOUGH YOU PAY MONEY IN TIME EVERY MONTH. DON'T BUY AIRTEL 4G DONGLE

I have made my payment for the mobile bill on 31/10/2015 and the customer service representative informed me that the services will work within4 hours they haven't so I gave a call again at 6pm again they asked me to wait for 4 hours u did I again called up they informed me to wait untill mid night and now the time is 1:15 in the morning as on 01/11/2015 still I can't make calls and m away from my home this is a cust service

I purchased an airtel dongle at 3 pm today from the airtel office at new vasavi Nagar, kharkhana, Secunderabad. This was supposed to be activated in 2 hours. Now it is 4 hours past and I have not recd the sms frm airtel. Nobody is picking up the telephone. Biju george, [protected]