Airtel Complaints & Reviews

I had raised a request for Airtel Broadband in Viman Nagar Pune. The Executives had come over to take my documents and asked me to pay online. I paid online and then after 2 weeks of waiting when I chased for my connection details they said that broadband was not available in the society that I stay and that I should go for 4G. This is an absolute lie since multiple apartments in my society use Airtel broadband. I live in a rented apartment here and I already have an Airtel broadband line drawn in the Apartment. All this after I was asked to pay the amount. Now I have to go through the long process of requesting a refund. This absolutely incorrect way of handling things by Airtel. I am sure many others have faced the same issue.

I am facing major network issue on my Airtel number [protected]. I have discussed the same with customer care services & network team but there is no response from them. I resides at Uttam Nagar East and my office is in Noida sec 62, i am using 4G services but almost i can not brows anything. Earlier i was using 3Gservices with 3G phone and almost the problem was same(better then present situation ) i had registered complains so many times but as usual nothing happened then one day a gentle man from airtel customer care team asked me to buy a 4G sim & that will solve my problem then i bought a 4G sim and i have been assured by the C.C.E. that i can use a 4G sim in 3G phone to use best 3G/2G Internet services. Then i started using it but the problem remains same then again i approached Airtel customer care and asked about the problem then suggested me to buy a 4G phone as the problem is with 3G phones, then again i bought a 4G phone and now i am experiencing life's worst Internet service. Request you to urgently look in to it and resolve this ASAP or else in result I'll have to discontinue my Airtel services.

My cell no [protected] i mr jitendra m. doshi had being done the paymnet of amt of 771/- paid in cheque on 04/9/2015 in the favour of airtel mobile srevice of saraswat bank, being cheque cleared on the above date then too we are receving the above amt as outstanding in the next month bill we visited borivali link road gallery 3 to 4 time wrost attitude by the boys and girls from them, no response also bank statement scan and mailed, then too matter pending and outstanding amt shown in the next month bill staff over borivali link road gallery have wrost attitude towards customer, head of the dept also show bad attiude and no resopnse if will complian of staff we have visit 3 to 4 times, also my son visted with bank statement for evidence, but still my complian is pending we also have work and meeting and lots of my travelling expenses have been lost for the above matter include my peak time also so pls kindly solve my problem and pls feed back me

I am getting poor signal at my home & office, both are in Ghorpadi Gaon area, Pune. There are call drops, our no. s become unreachable & very poor signal strength hence even 4G runs at less than 1 kbps many a times. Problem has been acute since lat 2 - 3 months. I tried all the methods suggested by Customer Service guy and they always act up as if there is a problem with my phone or SIM... which is definitely not the case as many Airtel users in my area & society are compalining.

If the issue is not resolved within 7 days by sending a technician I have no choice but to switch over.

Thanks.

Nitin Kanade

I have been using Airtel Postpaid for a month and i am sick of its poor network coverage. I have a 4G enabled SIM but unfortunately the network coverage for 4G is unbelievably weak. the call drop rate is very high and people cant reach me after several tries even when i have signal strength. leave alone the fact that i find it hard to make a call in one go. apart form all these, the 4G speed that airtel boasts about is not impressive at all. i am not allowed to switch to other service provider before 3 months so i am stuck.

I bought airtel 4g dongle as corporate offer for HP employees. The connectivity is worst. I raised a high priority request to solve this issue the day when I bought the dongle it's been almost a weeks time nobody did cared about to fix the issue. Airtel advertise saying v.fast internet connectivity if not they ll pay life time mobile bill. I wanted to raise a severe consumer case on airtel 4g.

Sir I have recharged my cell for Rs247 for 1.5 GB for 28days from your App of Airtel where it is mentioned as best offer But u have charged my phone with 1GB data only Kindly charge the balance .5GB Immediately The photograph of offer is enclosed

I have recently ported my Vodafone number into Airtel. Now I don't receive signals, 4g isn't capable of giving high speeds and text messages takes hours to arrive and deliver. I think the porting process isn't done correctly. Very much disappointed with Airtel. Executives aren't even helping in 4G slow speeds except recommending to restart my phone thousand number of times.

Applied chennai airtel post paid mobile number [protected] for mobile number portability in Nagpur at Airtel office on 24th Aug 2015. Since then Airtel office has asked us to fill up the same application form and submit all the relevant documents three times. But till date it is not done. My no. has stopped working. I have registered complaint, tweeted several times to @airtel_presence but no action is taken.

I have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Sir my card serial no [protected] and my mob no [protected]

I have purchased postpaid two sim-cards. One is about 10 days ago and one is 5 days ago Verification is done on last friday still cards are not activated or not available for activation. And that agency from I have purchased they are saying do whatever you want.

I had an airtel 3G SIM when I had moved to our new apartment. But there was no network most of the time and the highest speed of internet that I got was 2G. But I know it wasn't a problem with my SIM or phone because I received 3G in other parts of the city. So since airtel is supposed to provide internet service all over the main city of Delhi, I would like to request then to look into the network received by airtel users in N block, Malviya Hagar. Even most parts of N block receives internet but it's only the area around my apartment. Please do something about it. It's a big hindrance to everyday life to be without internet.

To, The Manager Billing Section, Bharti Airtel. Sub:Misleading and tricky game played by your representative of Airtel Mr.Ramya D. R DR, Service Specialist airtel even after agreement regarding last month's unjustified bill and bill raised for this month of Rs.1707.72 instead of amount (Rs.1399/- +14% Tax)as per revised plan. Dear Sir, I am seriously annoyed and stunned by deliberate excess amount bill raised by Airtel bill section this month also. Last month after so much debate/e-mail correspondences o[censored]njustified bill raised and telephonic conversation and subsequently agreed by your representative to rectify the bill for the last month, seems just to make me fool. Mr.Ramya D. R DR, Service Specialist airtel just shrewdly stopped me to make any allegation or complain further to higher authority of Airtel. Bill section send revised bill of Rs.1570.62(reducing from Rs.1670.94). If at all an amount of Rs.1670.94 is justified then why reduced the bill? I should have suspected the trick of reducing the amount for the time being. But I have waited to see what amount the 3rd Oct. bill I receive. Now I have understood the game what he meant "the amount of Rs.100.32 will be credited" message sent vide e-mail even after agreement of overcharged and unjustified bill. Unbelievable, it is not true, it is a blunt lie. It was not discussed or agreed upon that the amount of Rs.100.32 will be credited to my account. Please see all the earlier my correspondence and calculation furnished by me which is on record will make you clear crystal about my allegation. How can I agree with Rs.100.32 credited next month. What difference does it make to me? Mr.Ramya D. R DR, Service Specialist airtel tried to be over smart and clever of himself anyway. Whereas it was rather agreed that wrong calculation was made by billing section on pro-rata basis. Rs. 99/- has not been taken in pro rata upto 12/8/2015 whereas Rs. 1299/- was calculated on the basis of pro-rata upto 12/8/2015. The bill raised by charging Rs. 99/- for the whole month of Aug.2015 whereas plan has been changed to Rs.1399/-(which includes Rs.99/- w.e.f 12/8/2015 it self). Previous bill of 8/2015 should have been Rs.1299/- + 99/- upto 12 /8 & 1399/- upto 30/8. Now I think I should have recorded Mr.Ramya D. R DR, Service Specialist airtel conversation. I would like to quote Mr.Ramya D. R DR, Service Specialist airtel who played the game as under: "This is with reference to your email regarding billing adjustment for your airtel fixed line number [protected]. As discussed with you on mobile number, please note that an adjustment of Rs.100.32/- has been credited in your account on[protected]. Now the current outstanding amount is Rs.1570.62/-. The adjustment will reflect in your next bill dated[protected]. It is not understood why "please note that an adjustment of Rs.100.32/- has been credited in your account on[protected]. Now the current outstanding amount is Rs.1570.62/-. The adjustment will reflect in your next bill dated[protected] " was intimated. Then why reduced the bill ?. Just to fool me and puzzle me in word games? Please see the my previous correspondences and arrange to make necessary rectification of the bills in computer. Latest 3rd Oct.bill amount should not be more than the amount of Plan Rs.1399/- + 14% tax. It is not the matter o[censored]njustified Rs.100.32 to me only but it is more of the reputation of Bharti Airtel. I would like to meet you personally to draw your kind attention towards true picture of Bharti Airtel due to some incompetent employee who are tarnishing Bharti Airtel's image apart from my harassment. With regards PRABIR KUMAR DAS

Hi, Myself Akshay Sonawane, I have started using Airtel 4g from April 2015 and stopped using it after 2 months only because I got another internet provider at my place, but I did not initiated request to terminate number so I received bill of 2 months including month of May and June which I thought irrelevant because I should be getting one month only which is of May because I used the service till may only. So one fine day around 6th Aug I got a call from Mr. Mahesh Sharma from Airtel saying sir you have a due bill of 2 months and you need to pay this ASAP then I asked him about all the details and then he said sir it is okay you just pay for the service you have used and we will wave off your remaining amount and the bill amount was 3415. Then I paid same amount on that day only and requested to terminate the number once the remaining amount gets waved off and he said okay sir we will do that. But again one month later I got another bill saying you need to pay this bill ASAP even though I havent use their service I called up Mahesh again and I asked him about the termination of number he said sir I will check and it will happen in few days. I said okay no problem but please do it then he said sir trust me I will do it then again I called up his number then there was one executive named Neha received my phone (It was Ganesh visarjan that day) and said sir tomorrow is Sunday so call me on Monday and I will terminate your number right away so I tried calling her but she didn't received my number. then I mailed to Airtel grievances office complaining about everything (nodal.[protected]@in.airtel.com) but again no success from here too. so today I called up Mahesh again and now he is saying sir do you have any proof that you requested for termination I said I have called you multiple times then he asked do you have history of it I said obviously no, then he said sir you never requested for termination and you need to pay all the bill we cannot help you in this. Then I tweeted to Airtel on twitter saying all this thing then one executive called up and said sir we have checked all the details but we cannot do anything as there is no termination request on our portal.

My bill amt is 1097. Usually when my net usage crosses the limit, the data gets disconnected automatically.But this month it was not disconnected and it was niether intimated. So I will not pay this amount.I called the customer care but no response.Am very sure I will pay this amount.

Hello, Please let me know what legal action can be taken on Airtel Customer care officer regarding this issue ? Today I called Airtel broadband customer care regarding the issue that my complaint is closed by their end without even resolving it. Then she started giving some excuse that my complaint is closed by their technical team and all, then I said its none of my business who closed my complaint I want my complaint to be opened again. She refused to do so and used a slang word against me and acted like my voice is not coming to her and disconnected the call. So please let me know what legal action can be taken against her for using slang language and Airtel for closing my complaint without even resolving it and without informing me ??? Details - Her Name - Mamata Iteraction ID[protected] Company - Airtel Broadband

HI I was interested with airtel broadband and some local agent came to my home and gave a CEF form and collected my 1000rs money and went away. CEF form number: TBLR 6993073 Later I got message that airtel broadband account is in progress. Account number:[protected] Later some customer care wala told me that No feasibility here. But what happened with my money of 1000rs? HAs airtel eaten it? or some agent has eaten it deliberalty? Coould you please process for refund?

My name is aakash and i have been using airtel landlines for my business for last 8-10 years . And upon requesting for broadband connection on of the lines which started on july 31, for landline number[protected] . Till date i have not received any proper response from them. And only aug 27 i have submitted a set of new documents for a fresh line w=for which technical team say they are ok to provide line for the smp located in the area . And now they call up to say they cant give me the connection as there is no space available . These ppl make u run around for a connection as if we are requesting them free of cost . The cef form copy has been attached below

Dear sir / madam, i am arindam. I am a new airtel prepaid mnp customer who comes from reliance prepaid network. I had port - out my reliance network numbers to airtel prepaid network. Yesterday my reliance no. [protected] ported in airtel network. At morning i do televerification call on 59059 already 24 hours done but my airtel no. [protected] not activate incoming & outgoing call facility.I am too harassed with that big problem. My problem is, after sucessful port - in i am not able to receive incoming and outgoing call and also ussd not working. Mnp port - in number:[protected] *from reliance kolkata prepaid network to airtel kolkata network.
My alternate contact no. Is [protected].Any details pls. Call me that no.I request u to pls. As soon as possible solve that big problem.

My name is Karankumar Anil Sawant, and I've the complaint against Airtel is that for the current month period of 26 Aug- 25 sep 2015, the Airtel company has forwarded me very excessive and totally wrong Bill...Rs. 3071.79 In previous months I never got such a Bills even my uses was the same as now... Then how it's possible that they give me such a Bill.. Generally I never use the services other than SMS, calling (only local calls), INTERNET ( what's app(only texts) (I've another simcard which I use generally for big use of Internet... Idea...no... [protected]...), PayTm...(I never think that paytm can bring my bill till 3000 rs.) 9apps ... No too much downloads ) For only for this purpose Airtel has forwarded me the Bill of rs. 3071.79 Even the usages are till same as previous month periods... The same thing was happened for the second Bill of my no. The amount shown to me by UNB was rs. 2700 in the middle of the month period... But gets reduced day by day... And finally I got the bill of rs. 855(250+605) 250/was my activation charge which I was not paid at the time of purchase... I've talked with customer care executive and contacted with appellate (Varun Sainy) through e-mail... But they are not listening me and providing me the same Bill by giving reason that I've used internet and charges are valid... If my uses are same as previous use then how can disserve such a excessive Bill... And I always use the text facility to check my usages... UNB--- to check existing amount Data use.. To check data use Then how can I let it go to cross limits... When I last check my data usage it was 489 mb ... My free data for every month is 500 mb... I have that msg...till date... Then how can they say that I've used extra data., I hope you have understood my query... And you will help me To get correct bill for me... Thanks & Regards, Karankumar Anil Sawant Mob. [protected]