Airtel Complaints & Reviews

I purchased Samsung Galaxy J5 recently and i have airtel number and galaxy j5 provide double data offer on airtel i completed all the steps to complete the activation and and i recharged 3g plan worth ruppes 299 as it mentioned in the attached image.I am so tired of calling customer service they make stupid excuses and lastly they say u didnt activated the offer now they saying i didnt activated the offer lol.. Please do something

Dear Sir/Madam, above mentioned mobile company have given me 3334/- bills.This bills higher price .l have complaint there customer care but they say your less only 250 Rs. actually my postpaid plan is 299 Rs. this plan (plan 1200 Local & Other call minute, 300 sms & internet 500mb) l have used 566 mb internet uses. so l calling many time but they said you pay Rs.3084 with lets fess 100 Rs. now my all calling service stoped.

Dear We are living in 21 century, airtel launched his 4G network but some of the people from west vinod nagar East delhi 110092 are struggling for 2G mobile signal in cell phone. I have done lot of complain to customer care but i got no resolution from airtel at last pls give some solution to us. I am working in Indian MNC.

Dear Sir/Madam, I am (T.D.Thomson) Prepaid customer of Airtelindia and I have Paid Rs.997/- on 24/09/2015 vide Transaction ID[protected] for my USA trip through online payment. While I was crossing Abu Dabhi (Airport) on 29/09 early morning I was able to operate International Roaming facility. But once I landed in USA on 29/09/2015 I am not getting any Operator Response to enjoy international roaming for which I have paid Rs.997/- to Airtelindia. I am incurring heavy losses due to this inconvenience from Airtel Services. There is no provision of customer care contact numbers for consumers of Airtelindia who have been trapped in abroad after making payment for Internaitonal Roaming in India. Please advice me immediately. T.D.Thomson [protected]

This is a complaint regarding land line no [protected]
Registered under name dr jasjeet josan
The phone is dead since last 48 hrs dsl is of and on and now completely out of service since 3 days
The company airtel is giving lame excuses and no technical help is being provided by so called blue chip company... Latest referal compl id is 60038460 please help

My airtel mobile Sim # [protected] suddenly stopped working. As i am in abroad and will be coming to India this month. So you are requested to activate it and update me about activation. If any dicument is required then plz let me know. I can be reached at [protected]@gmail.com And i remember that i have balance in that. So you are requested to refund the balance as well. Kindly activate it asap. i will be thankful to you.

Dear Airtel,

As we are using 5 COG Airtel postpaid SimCard [protected] TO 905 AT Aizawl, Mizoram, we all are not getting the good network at whole Aizawl city from last 2 week.So please do clear my issue.MSJ AUTOMOBILES, MS FORD, AIZAWL.PH:[protected]

I am using Airtel number i.e.[protected] . yesterday dated 29/09 I received mesg offering 1gb 3g data on d recharg of rs. 179. On the recharg of Rs 179 I got only 500mb data instead of the 1gb. So plz make it to be solved Amit lokawani Sent from Samsung Mobile

I didn't used the data for my WIFI-DONGLE ([protected]) and I lost my Data balance within 7 days and the validity for that subscription was around a month. (the password was not shared to anyone) I kindly request you to send me a valid statement of my data subscription

Sir my no is [protected] i am facing a problem regarding deduction of Rs. 32 of STD pack in twice in every month and i have lodge complain every month in customer care and every time they said that next time this is not happen but recently two times of an amount of Rs. 32 has deduct on 21 Sep 15 and 30 Sep 15. On 22 Sep 15 i have talk to airtel customer care and he said that Sir this time amount is not deduct twice and i have lodge a complaint but on 30 Sep 15 the same amount is deducted for STD pack and when i talk to customer care they said that the amount is not refunded. Sir please help me.

This is Balasubramani from Pondicherry and my Airtel number is [protected]. Two months before I have changed my mobile number from Vodafone post-paid to Airtel post-paid, after that I have been facing network interruption due to this most of the time my mobile is in not reachable state when someone trying to reaching me they are getting not reachable tone even full network signal and while I am making call to other people and getting “ Mobile Network not register” pop-up message on my mobile phone. I have raised the query to Airtel customer but so far no solution. I have been chasing the Airtel customer care since last two months but there is no proper answer for this. Again I have called to Airtel customer care on 29.9.2015 9:45AM to get my complaints update but that customer care representative spoken me rudely and treated as uneducated person, I asked him to connect to manager to discuss about this but he spoken un-mannerly. He called me again and again spoken rudely even the last call was finished and that number was [protected], After that suddenly he tried to compromising to me like manager and trying to fooling and cheated me. I lose my confident about Airtel and he treated me uneducated and very very very badly manner.

My number was registered with Delhi, I got it converted in Karnataka number. They charged me for 2525/- as one time charge. I have been continously emaling them that tell me the breakup and detail of this amount. I am pissed with Airtel now, I have other works as well apart from emailing them and calling customer care. Most pathetic service provider. I wish I could take it to higher management of Airtel and get this sorted out. Not sure what i will be doing now, either they will forcefully make me pay that amount otherwise i will get my number closed and will have to change my number.

Had the worst customer service experience ever. The agent and the supervisor do not realize that they are working for salary and their work is to at least “try” to help customers. Both the agent and the supervisor gave me an impression that they are working for charity so they can talk in whatever tone they like and make loud breathing sound to show they are more frustrated than me. If the two employee don’t want to support/help customers they shouldn’t even be working in such a role. I hope the management take some responsibility. To get a clear picture of what I am refereeing to please listen to the call recording from account number [protected] on 9/30/2015 12:12 AM. If you have difficulties to locate the recording please let me know I can email it to you.

Had the worst customer service experience ever. The agent and the supervisor do not realize that they are working for salary and their work is to at least “try” to help customers. Both the agent and the supervisor gave me an impression that they are working for charity so they can talk in whatever tone they like and make loud breathing sound to show they are more frustrated than me. If the two employee don’t want to support/help customers they shouldn’t even be working in such a role. I hope the management take some responsibility. To get a clear picture of what I am refereeing to please listen to the call recording from account number [protected] on 9/30/2015 12:12 AM. If you have difficulties to locate the recording please let me know I can email it to you.

Dear Airtel, COMPLAINT NO.CBNRD[protected] There is no body to take responsibility to check this complaint, its a worst behavior your side. Shame on you Airtel. One side you given the offer 2GB data at 209 Rs if I recharge this offer then I receive only 1 GB data why? I have prove with IVR voice recording so many times I give you voice recording on [protected]@in.Airtel.com but no take to responsibility. Airtel its frod company fake commitment to people its a cheap company. It's a worst feeling. Regards Kamalpreet Singh

I sent PORT message to 1900 to port my number [protected] on 2nd sept 2015. But AirTel activated some plan to my number without any information and didn't released my number to port it. It happened twice with me. Please help me to port my number .

I have got new 3G broadband and fixed line service requested and installed at my home in Pune. Airtel was very proactive in chasing me as a prospect and the moment they got hold on all valid documents required from me, it took them eternity to get the service enabled (more than 2 hrs.) The respite of having the connection finally in place was short lived for 2-3 days post which I started experiencing performance issues. The connection was completely dead after 2 days and since then I have been chasing Airtel to get it fixed...all I get to hear is that my problem is being addressed on priority and will be fixed in a day...it has been more than a week that the service is still down and being addressed on priority... I have never been connected to any supervisor whenever I was not satisfied with the agent response...my service request number is 59979980 In parallel I have also received cold calls from Airtel people who were attempting to tell me that broadband service is not active in my area (fact it was already enabled for me) and hence I should consider opting for 4G...maybe it was a hard try from them to sell me 4 G by capitalizing on my current situation...am sure there is a better way to retain and delight your existing customer and cross sell other products to them...minimal expectation is sensitivity to customer needs and prioritization of issue resolution and most of all an honest try to have the issue fixed.

Today i lost my airtel prepaid number [protected]. i immediately went to the near by airtel store and as soon as i entered the store the executive sitting over there, without even asking why i had visited the store, very rudely said that the store is closed and we cannot help you. i tried to explain her the situation.what i wanted was to know the details of my id proof i had provided at the time of purchasing that number so that i could get the number blocked, but the executive started shouting at me that the office is closed system is closed etc etc. i just want to know why these companies hire such rude customer care executives???? are we not paying bills on time?? i am really upset with the behaviour of this executive . the airtel store is located in lal bunglow, N2 road. kanpur .

I have received a sms from AO-650015 on 27/09/15 at 03:45 pm regarding offer of full talk time of rupees 85=85 accordingly I recharged my airtel sim mobile no-[protected], on 27/09/2015 at 7:59 pm I availed 10.44 paise talk time instead of 85.but I have given 71.56 paise vide transction id[protected] which validity is for1 day, but in sms it was not mentioned, How can you deduct my money, hope it will be returned imidiately.

Dear Friends, Airtel 4G customer service and customer care is pathetic. These people have no ethics and are out to cheat people of their hard earned money with such pathetic service. I took an Airtel 4G connection with number, [protected]. From the first day itself connection was pathetic. The dongle used to disconnect once in a while saying "Not Registered". I had ti bear it for few months as connection was unreliable. It may or may not connect to the network, if not, NOT REGISTERED message. Speeds were pathetic, not even close to 3G, let alone 4G. For the price i had to pay, i was getting 2G services from Airtel. Finally by Early August, date - 5th(last time i used the dongle), the dongle became completely dead and was always displaying, "Not registered" message. I called up the customer care in September first week as i was busy with my marriage in August. They registered a complaint, as i remember on September 7th or 8th, either, 6426715 or 64655005. I didn't hear back anything after that. They had closed it without even informing me. I called up the customer care again on 21st September after being fed up to disconnect the dongle connection for number, [protected]. The person who took the call said the previous ticket to fix the dongle has been closed. I asked him to disconnect the dongle number. 65020189 was the ticket number. After 3 days on 24th September, i get a call from customer care saying i need to pay the bill amount 1411 for the 4G dongle. I asked them the status of my request to disconnect and they said the previous in the service request number, 65020189, the support person had mentioned to disconnect the 4G services on my postpaid mobile number, (used for calling)rather than dongle number, [protected]. Please note i have not even availed 4g services on my phone. The previous customer support person did not even care to listen the original complaint i had. They raised a new request for disconnection of my dongle number, [protected]. Now another service request number, 65113834 was raised for disconnection and said somebody will contact me. I paid the due amount of 1411 till 25th August. Remember last time i used the dongle on August 5th. After paying the bill, i called the customer service person again who told me, They would bill me till August 25th to September 24th(The date my second request to disconnect dongle was raised). I had to argue with them to mention that it was not my fault that the customer care person mistakenly(i believe purposly) wrote the disconnection of 4g services for my postpaid mobile number than dongle when i did not even have the services availed on phone. They said they will generate a bill till Sept 24th and then waiver 3 days from it, so that the bill reflects till Sept 21st. After couple of days disconnection team called me and tried to convince me saying they will fix my issue by sending a person. I said i do not need their pathetic service anymore. when i asked her how could customer care close a request without even confirming with the cusotmer, she said thats the reality and i was supposed to call another number. I asked her if you people yourselves know that the customer care is so pathetic why should us consumers stick with Airtel with such pathetic customer service. Few days later on 27th September my Airtel postpaid mobile number, (used for calling) was suspended for no reason. I could not even call anyone. I went to their relationship center where they mentioned they had suspended the service on my request(which i didn't even do). I could not even imagine how low these services could stoop to. Today i got the bill for Airtel 4g which dates till September 25th(I was promised bill till 24th and then waivered till 21st). I called up customer care and as usual those people are clueless about anything. The person told me currently, 4g number, [protected] is suspended and disconnection date is supposed to be, October 7th and i will have to pay the bill until then. I have no idea whether this is going to ever disconnect or not and i will have to keep paying the bill over and over again. My advice to people considering any of Airtel's offerings is to stay away else bear the brunt of their pathetic service. Regards, Pradeesh