Airtel Complaints & Reviews

Landline no - [protected] Complaint no[protected] Problem - broad band connection not working since 26th september 2015. Complaint registered on 29th september 2015. Each time the helpline is called automatic voice says problem will be resolved by 30th september. this message is heard today also -3rd october 2015. Who is answerable to this inefficency, callousness and inconvenience to us? The ridiculousness of their reply cannot be matched. It is disgusting the way customers are cheated.

Dear Sir, I have been cheated to the core by Airtel who has taken me for a ride. Even after escalating to Nodal Officer and Appellate authority there is not action. This is absolutely tyranny on their part. The details of my complaint are in the body of my email attached below this cover letter. I urge my fellow consumers not to port to airtel as they take customers for a ride and have no humane consideration whatsoever for the consumer. Request you to please help resolve and take action Warm Regards Vipin Menon [protected] Subject: Re: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] From: "Vipin V Menon" Tue, 22 Sep '15 9:43a To: "121", "nodalofficerkk", "appellatekk " Cc: "[protected]@trai.gov.in" Respected Appellate Authority, I am being harassed by Airtel and they are not heeding to my grievances and not providing any resolution either. Request you to please help resolve my grievance. My costs are mounting up due to unfair tariff and this is a horrible experience. Please do the needful. Warm Regards Vipin Menon [protected] From: "Vipin V Menon" Sent: Sat, 19 Sep 2015 19:53:46 To: "121", "nodalofficerkk " Cc: "[protected]@trai.gov.in", "appellate.[protected]@in.airtel.com" Subject: Re: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] Respected Nodal officer, Please note that I have not received any resolution or even an acknowledgement from Airtel on this issue. Hereby escalating the matter to your kind self and expecting an immediate resolution on the same. Warm Regards Vipin Menon [protected] From: "Vipin V Menon" Sent: Fri, 18 Sep 2015 00:20:46 To: "121 " Cc: "nodalofficer.[protected]@in.airtel.com", "appellate.[protected]@in.airtel.com", "[protected]@trai.gov.in", "appellate.[protected]@in.airtel.com" Subject: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] Hi Team Airtel, This is to bring to your attention that I just ported my number : [protected] from Idea to Airtel. At the beginning of my portability, I was approached by an Airtel DSA (Touch point Tele Services Pvt Ltd Banglore) through a mobile number [protected] and email id postpaid.[protected]@gmail.com. I was first provided myplan options which I said I am not at all interested. Then the lady executive of the DSA told me that in Rs 599 plan I would be getting 1640 minutes of local + std (1440 would be the free base minutes + 200 complimentary minutes as a part of MNP offer) and 500 minutes of 4g data and 300 local + national sms free to which I agreed to port to Airtel. Today when I finally got to ported to Airtel, to my utmost horror, I found out that I was ported to a 599 myplan family pack and not the original plan which was promised to me. Even if I optimally tailor and combine the packs, I would not get the total number of minutes + data+ sms promised to me hence this is not at all agreeable to me. I even contacted your customer care instantly and spoke to an executive Sunil but I have not at all been offered any favourable resolution on this and hence I am left with not other option but to address this email. This is a huge cheating by Airtel to bring customers to their network. I feel extremely betrayed and harassed by Airtel. You can access the CDR of the entire conversation through my past operator IDEA to assess the authenticity of my claim. I want this situation to be resolved at all costs and the promised plan made available to me as I have trusted Airtel and ported to your network. This is highly unprofessional and unbecoming of a reputed brand like you. I would also want you to take strict action against the said DSA for cheating and betraying by adhering to unprofessional tactics. I would like to caution Airtel that in the unfortunate case of this not being resolved favourably by you I would have to resort to legal remedies as this clearly tantamount to cheating, harassment and breach of trust. Thanking you in anticipation of a positive resolution of my grievance. Warm Regards Vipin Menon Bangalore [protected]

Sir, I contacted the customer Care of airtel About 9 days before for changing my Aircel SIM to airtel. The same day itself executive from airtel called me, collect details and informed that the executive from Airtel attingal office will contact me soon. The same day eve attingal executive called me collect my details and informed me that he will personlay meet me the next day and asked me to bring my photo and Id proof. He collect my Id, two photographs, 500 rs and issued two 4g sims, one for me and other for my wife. He told me that portability needs more time for activation. And changed my mind to take a postpaid connection for 700/- monthley Bill. I used my Aircel SIM only for data. So he told me to take fresh connection. My wife is using airtel prepaid and hence there is no complication. I asked him to issue a number similar to my land phone number. He agreed all collect the money and went. There after no response. From day before yesterday somebody called me three or four times and asked the landmark near to my house. I give detailes of my address to the executive who gave me the SIM. And every time I told this to the person's calling me. Really bad experience before getting connection. If this is the customer relation then what I expect in future. I mailed my complaint to the customer care of airtel ([protected]@in.airtel.com) on 02.10.2015, 5.29 PM. no reply yet. Thanking u Muralimohan vs

I did not get any help from side of airtel. 15 days ago i make a request to port my no idea to airtel. I receive harrashment all the time from team of airtel. These are two no that are responsible for this issue +[protected] and +[protected]. Who will pay the amount that is by roaming. Who is responsible. They did not try to help me out. This issue is for mumbai location.

You are claiming fastest 4G network. But at my home in gurgaon 0 network comes of airtel. I complained multiple times on customer support. But I gets reponse no site planned at this location. I am gonna file a complaint on your fastest 4g network claim. My num [protected]

I am using airtel broadband for past four months. Suddenly my Broadband connection got disconnected on 30th Sep, 2015. My Landline no is[protected]. I used to pay my monthly bills at right time after i complained to customer service regarding line issue they told it will resolved within 24hrs...but till now 3rd Oct no one responded i am doing daily follow up but same answer from customer service stating will be resolved asap. Please suggest me guys what is next step shall i proceed. Poor customer service from Airtel.

I applied for postpaid to prepaid migration of my number. they gave me a new sim but that sim never got activated. they have even deactivated my postpaid number and customer care never responds properly. everytime they tell me that it will be actvated by tonight but that never happens. Post Paid number:- [protected]

I recharged or rs 250 on oct1.on sep1, my balance got reduced to 78. I checked with airtel customer care.A person named Yuvaraj.He replied back since my internet balance got over, it got deducted. But actually i didnt get any intimation about the end of internet package, My question is, please people who do really have rational thinking go ahead read this, ' I asked him, if my balance is below rs 5, airtel voice support is there in airtel system[INtelligence system-Hope the name itsel indicates why it is named intellience system], to tel me continuosly to a day even it is 1 month, that i have to recharge ok.Now i recharged or rs 255 internet package.After it got over any amount is deducting due to airtel internet deduction rom my main acc, is that "No.1 Indian network provider - serving crores of customers in india", whose intelligence system doesnot have a logic to intimate customer or atleast second day through call Problem is not deduction.BUt how come this like loopholes in system can be rectiied so that money stolen from crores of people pocket can be deducted I airtel proud to say itsel as NO.1, it should take customer suggestion, Say it NO1 i you do or don brand yourself My amt deducted is 150 which is actually more than what 3G data value pack or 14 days. NO.1 should always be customer friendly .But also i didnt feel that way, He shouldnot only convey his things and push his concern to me.Even then i 'suggested or something, he doesnot take it serously and used name TRAI, reply i got is "Do whatever you can".. Even when i asked to convey this to higher official as suggestion, he replied "This is system, it cant be changed".

On 23 September I recharged my airtel prepaid sim to an amount of Rs. 390. Yesterday morning the balance was around Rs. 450 (there was a little amount of money left in the phone before the recharge). But today when I checked, the balance is 0. I didn't use the internet through data charge and didn't possibly call so many people. Online recharge txn ID-125913

Please check my mail on dated "Sent: 23/09/2015 03:57:13" with the proof i sent 3G is not activated and you verified and acknowledged to solve the problem by 29th September (so funny you said you will solve the problem by 29th September when my recharge of 755rs was ending on 27th September upon that you told the it will not be carry forwarded for the next month in spite the mistake was from your end ) Please show me the proof that 3G/4G Was really activated for this number for the September month .and stop your false allegations and mental harassment and lies . I need truth and only truth, the more false statements you are building is going to create problem on the legal battle later . Thanks & Regards Gopi Jayaraman On Fri, Oct 2, 2015 at 11:05 AM, wrote: Dear Gopi Jayaraman, This is in reference to your mail enquiring regarding activation of 4G/3G data service on your number [protected]. Basis your e-mail, I would like to inform you that post validation of records I see that the services for 4G/3G service is well connected from our part and on 21st September 2015 4G service was initiated from your part from mentioned airtel number. Please do write in for any further assistance. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Saurav Deb bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 02/10/2015 03:32:38 PM Subject: Re: 3G ACTIVATION FAILURE (PHONE # [protected]) I have got the bill and it doesnot show usage of 3G data, hence i am asking u . Since u guys claim i have used 3G network for below mentioned period, onus on to prove my no was 3G activated lies on u . I have all proof to prove 3G was not activated. Since u guys have made false aquistion that the no was 3G activated plz show the proof . On Friday, October 2, 2015, wrote: Dear Gopi Jayaraman, This is in reference to your mail regarding 4G/3G data usage charges issue on your number [protected]. Basis your email, I wish to inform you that we don¿t have any provisioning which can elaborate customers internet surfing details. As, these kind of details are private and confidential. Hence, I am infeasible to provide you your usage details from my end. Though you can follow the below mentioned procedure for the itemized details; & these details will include the calling/internet usage with proper session durations, pulse rates & charges. Further, I request you to get the details of your outgoing calls and SMS and data usages kindly follow the below mention details: Scenario 1: Call Details through e-Bill · You need to SMS EPREBILL and send it to 121 (Toll Free). Month format should be MMM e.g. JAN · Bill will get processed for the entire Calendar Month Only. · Charges would be Rs.50/-. · TAT - 6 Hrs. (Bill Cycle is as per Calendar Month) · Password will send through SMS once Ebill sent to open the ebill. Scenario 2: Call Details through Paper Bill · You need to SMS PPREBILL and send it to 121 (Toll Free). Month format should be MMM e.g. JAN · Bill will get processed for the entire Calendar Month Only. · Charges would be Rs.50/-. · TAT - 7 Working Days. For further queries please write us back Customers touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely SANGEETA singh bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 01/10/2015 03:46:54 PM Subject: Re: 3G ACTIVATION FAILURE (PHONE # [protected]) From basis of all proof of below email, and the proof i hold, 3G/4G service was never activated and u claim it was activated and u also say data usage was done on 3G/4g network .. Since u r saying i have used 3G data . Please show me the proof of 3G/4G Services activated for this number and data usage details. mentoned sep month . Below email clearly says 3G/4G was never activated for september month. On Thursday, October 1, 2015, wrote: Dear Gopi Jayaraman, This is with reference to your email regarding the data usage details issue for your airtel mobile number [protected].

I had done an online topup for my airtel prepaid mobile for Rs 300. As in other networks like aircel and Tata docomo, I expected an online payment receipt popping up after the transaction was over. But on the contrary, no such receipt appeared, though the transaction was successful. As it is an official mobile, I requested for a payment receipt atleast to my email ID. But the response was that they have no provision for the same and cannot issue any receipt. Are they not legally bound to provide a receipt for any transaction?

Hello Sir/Ma'am, I have Purchase a Airtel 4G Connection only after taking a demo in demo Airtel Executive shows me the Device Speed 35MB and then on Speed test I have change the location for server testing then its tested and result was 15MB and demo done on 4G signal. Now when I have paid the amount as well I am paying the months bills but I have found that Location area where Demo was given as the same location I am not getting the 4G Signal. When I have complained for the same they have shared the reference number and without doing and verify they have closed the complaint. Now again when I have asked for the complain they give me the another reference number and today I have seen still not getting the speed which committed by Airtel In this area. Today Given Reference no. 65324585, but I had complained for the same many days ago. My airtel mobile [protected] Thanks, Pankaj Saini

28 august ko, post paid ka prepaid karwaya us samay rs 150/ lokhandwala airtel gallery - paid kiya phir bhi 24 sept rs 7.60/-bill generate hua hai aisa msg aya hai appelliate authority ko msg bheja unka jawab bhi yehi hai ke bharna hai...ye airtel co mamagement ki laparwai hai..batao kya karen

I am using my no. [protected] as prepaid connection in airtel.it has been around 7years using the same no. before 5-6 months I converted my connection into postpaid. as I am working in idbi bank, they suggested me for corporate plan. I submitted my documents including my declaration.there is no signature n documents other than mine. now there is no airtel office in my city and I have to go 40 kms for getting new sim as my old sim getting damaged. I requested but they told me to go 40kms away office which is not feasible fr me. so I applied for portability in vodafone for same plan there and deposited documents but airtel rejected. they are saying its corporate sim. you have to give NOC signed by your bank authority. While taking sim and plan, every where it was my declaration and signature.bank is not involved in any way. now airtel harrasing me. Forcing me to continue in airtel as they know that I have to go 40kms to airtel office. I don''t want to continue.while connection it ws my declaration, then I can switch with my own wish. Please help me. one day loss cost me more than 1000 rs. Please save me from such harrasment and help me. I am an exservicemen. Utkarsh Awasthi Asst manager Idbi bank ltd

I bought a new airtel 4g hotspot 2 days ago.it is having a problem in connecting to my laptop. it shows connected to laptop but i cant access to internet. but other wifi hotspots are getting connected. such a shame to airtel.i am looking forward to ur answer.

My name is avinash giri.. i am not geting speed of internet.. i have complained a lot of times in airtel custmre care bt thy r telng same thing agn nd agn... today gov.. is trying to make digital india.. nd this kind of service from a very big company its soo sad tht airtel is not solvong custmr issues regardimg intrnet spped..

I am Rafiuddin Quazi, having 3 CUG connections, in which (Relationship No.[protected]) Airtel no. [protected], I am facing problem of wrong bill amount calculation. According to my plan i have free calls of Rs300/- worth, and my total calling during the bill period is Rs237.13 (without service tax) which is below the limit of Rs300/-, but i am over Billed by Rs109.24 (including Service Tax). and now they claim the limit of 300/- is not applicable on special numbers whereas at the time of providing connection agent has assured that this limit is applicable for all calls. Moreover my credit limit is Rs500/- but my out going calls are blocked from 25.09.2015 even though i am within my credit limit. and even after repeated complain customer care is not resolving my issue. I even mailed to airtel (dt 27.09.2015) at [protected]@in.airtel.com, but they simply attached my bill in reply, that we already have.

દાદુ શકીલ મજીદભાઇ રહે.મોડાસા, તાાઃમોડાસા, જીાઃ અરવલ્લી તાાઃ૦૧-૧૦-૨૦૧૫ પ્રતત, તસનીયર અતિકારીશ્રી. ભારતી એરટેલ લી, તવષયાઃ તપ્રપેડ ઓફર બાબત... મે.સાહેબશ્રી, ઉપરોકત તવષય અને જયભારત સાથે જણાવવાનુું કે, આપની કુંપનીમાું તાાઃ૨૯-૦૯-૨૦૧૫ ના રોજ સવારે ૧૧-૧૪ કલાકે તપ્રપેડ રીચાર્જ કરાવેલ હતુ અને તેમાું ૪૦૦૦ લોકલ તથા એસટીડી સેકન્ડ આવેલ હતા અને ત્યારબાદ અમોએ આપની કુંપની અમદાવાદ ખાતે કોલ કરેલ હતો ત્યારે આપની કુંપનીના અભભજીત નામના કમમચારીએ અમોને એવો જવાબ આપેલ હતો કે તમારે ૪૦૦૦ સેકન્ડ પુરા થયા બાદ બીજા ૬૦૦૦ સેકન્ડ ઉમેરાય જશે પરુંતુ તે આજદીન સુિી ઉમેરાયેલ નથી અને અમોએ અત્યાર સુિી પાુંચ થી છ વાર તમારી કુંપનીમાું કોલ કરેલ છે પરુંતુ તેનો અમોને હકારાત્મક જવાબ આપની કુંપની આપવામાું આવેલ નથી આ અરજી કોઇપણ પ્રકારની વાત સાુંભળવામાું આવતી નથી. તેનો અમોને યોગ્ય જવાબ આપવો. વધુમાું આપની કુંપની ધ્વારા અમારુ આ વળતર મળવાપાત્ર થશે કે નહહ તેનો પણ જવાબ અમોને આપવો. આપનો તવશ્વાસુ દાદુ શકીલ મજીદભાઇ

On 17th sep, 2015, i have purchased samsung tab a (T355yzaa), along with that i got an offer 2gb 4g data free for two months and it is mentioned that, that offer will activate when i will go to airtellive.com / offers using the airtel sim from my samsung tab t355y. For that i have purchased one airtel 4g sim - [protected]. When i went to that link, that offer is coming, but when i try to activate that, i am getting message “activation failed. We have received your request, however our system is taking time to process it. Please wait for a confirmation sms on the status o[censored]r transaction”. But i never get any message for that. Then i called airtel customer care 121, but airtel representatives don’t know anything about that offer. Then i went to airtel outlet (Airtel, mathikere, near mathikere bus stop), but they also don’t know anything about that & don’t want to listen anything about that.
Then on 26th sepetembet, 2015 i have send mail to '[protected]@in. Airtel.com'. From that day, even after giving all details many times regarding this offer till now i didn’t get any solution. When i contacted samsung, they told that airtel is the service provider for this offer, so this issue is related to airtel only.

Following are the details of product & offer: -

Imei number : [protected]

Date of purchase of the handset : 17 / 09 / 2015

Receipt number : s15 / 981

Place of purchase : j f k trust - samsung, #s79, 2nd floor, mantri square mall, sampige road, malleswaram, bangalore - 560003 (Phone no–[protected]

Complete details of the offer : 2gb 4g data per month free for 2 months

Alternate contact number : [protected]

Following are the details of airtel complaints: -

[|bal|ref20630970|] [protected]
[|bal|ref20623663|] [protected]
[|bal|ref20620690|] [protected]

Hi, Airtel has been a huge disappointment for me, I had a 10 gb data pack on my datacard, but with the service quality that that Airtel has been providing I was unable to open simple gmail and google. After musltiple complains on 121 and a lot of false promises from Airtel I chose to distroy the sim. I have informed your 121 customer care multiple times to disconnect this number, since in Udhampur you guys do not have an Airtel store, but they have failed to do so. I will not be paying any bills on this number from 1st July 2015 since I have not been able to use this service due to horrible connectivity that Airtel is providing. If I receive any more herrasment calls from Airtel I will be compelled to file a legal complaint. Kindly disconnect this number. Thanks Regards Mrs Ruchi Sethi [protected]