Airtel Complaints & Reviews

Promise of 48 hours installations of broadband at my home has gone down drains and still no one updates when it¿s going to happen. If this is not action-ed immediately I would like know the highest escalation point I don't remember the sales guy¿s name but his number is [protected], which I have been trying but he doesn't picks up or calls back. Today is the 10th day but nobody has got back nor reverted to my complains. This delay has got me losses in my work.

I have been charged 25Rs. from main balance for downloading a video on Whatsapp having Whatsapp pack activated with restricted mobile data and non-usage of other applications. Customer care executive so rude that the money was taken for other application usage.
Also, Airtel cheated on full talktime of Rs.110. On 121 it was told that 110 full talktime is available, whereas after recharge I got only Rs.93 credited to my main balance.

AIRTEL IS SO HORRIBLE.

Aswin Kumar

I have been a customer with airtel from quite a long while now, but I have never experienced such bad customer service from you folks. Firstly I was disappointed on a fact that I wasn't informed about the services in a proper manner, secondly the rude behavior of the people from customer service team is so not acceptable.

This is in context to the Complain No. # 60639986 on 19 Oct. 2015

and the conversation I had with your folks in regarding this complain.

Making Long story - short:
I recently applied for a new Airtel Broadband + Landline connection (Connection No. #[protected]. About which I was never informed that there is going to be an activation cost for extra 1000, over the top I'll be paying the taxes on this amount. Money is not a concern here the concern is your people aren't doing their job properly, A customer must always be informed up front about whatever he's paying for and a customer always do have a right to ask "what I am paying for".

Even though I repeatedly ask this from your sales person what are the charges involved .. She repeatedly replied. Just the usual bill (Monthly Rental) + Taxes. I asked again If I need to pay some installation cost. She denied. She also confirmed that I'll be getting a BeeTel Modem free of charges. I again confirmed that I don't need any modem as I do have 2 modems already, but she confirmed that I don't need to pay anything for that too. It is all included in the plan.

When the bill was generated for the first time I received a bill of Rs. 2721, so finding this a little wired I checked my bill and found out there is something of which I wasn't informed about. Your activation charges. I didn't get it what kind of activation charges are these and why I wasn't informed about this.

When I tried to enquire more about this on 121 they said that this is a regular charge which airtel is charging to customers since last 1 year or so.. I said that is okay but atleast I should have been informed about this. So they escalated the case, and promised me a call back, this conversation happened on 121 and the call lasts for almost 23 Min. 56 Sec. on 16 Oct. 5:09 PM
with Abhishek Shukla

I received a call back from some Krishna from some landline number from Gaziabad ([protected]) this call last for almost 10 min. The person was so rude he asked me in a very rude manner "Aapkko jo karna hai kar lijye yeh charge toh aapko dena hi hoga." I replied him " I'll do whatever I have to do, but I promise one thing to you now I am not going to pay this charge, do whatever you can do, as this is not a way to talk to your customers."

I have been a customer with airtel from a long time. and I appreciate good services and that's why I prefer airtel as I like quality, I don't care about the prices much.
I hold 2 postpaid connections, 2 landline broadband connection one Airtel DTH connection. have referred several lease line and corporate connection. In Udyog Vihar Phase 4, 5, 1, Sector - 18, I have referred several lease line connections in past almost 6 of them are running right now.

I will never recommend airtel to any one from now, as once airtel has been a good service provider, but now I really feel sorry to say this, this is the worst kind of customer service experience I have ever had. I have been in this industry for more then 7 years now but this was the worst experience with any service provider.

My postpaid Numbers with airtel are :
[protected],[protected]
My landline connections are : [protected], [protected]
DTH conncetion is : [protected]

Hello sir/madam, { Sub;- unnecassary deduction of balance from my newly purchased airtel sim of conatact no-[protected] } I MOHAMMED WAZEERUDDIN resident of Hyderabad, Telangana recently purchased a new airtel sim of Mobile No [protected] on[protected] in the evening and I was waiting for the activation of the sim and the next day I activated my sim in the evening time all he needed procedure of activation was done from my side and the sim got activated in 15 mintes. Untill here everything was good, but the problem started after activation process. I bought the sim for 60 rupees and talktime i got was 52 rupees and suddenly the deduction of balance was started . It was showing that sms costs 5 rupees, but i didnt texted any one .For every 5 to 10 minutes the amount of 5 rupees was deducted and the same way the deduction continued and stopped at 27 rupees. so totall 25 rupees was deducted from my account I was worried and called to airtels customer care service and told about balance deduction . I was shocked by what he told to me . He told to me that I have sent 2 International sms so the balance was deducted, But i never messaged any one .as soon as the activation process was done the amount started to deduct so how can i text to some one i asked him . he was like i dont know data here is showing etc etc... His answers were irrelavent and that didnt helped me I would request you to please look into this matter seriously so that my problem would get resolved as this is a serious issue, Its not the matter of money, but the way he proved me that lying was really harsh and hurted my feelings & how can i text to some international number, i dint texted i was explaining to him but he was not listening to me and saying that data here is showing that you texted me to some international number and all, But the fact was was i didnt even touched my phone for half and hour as during the activation activation process they told me that i might take 45 mintues to get my sim activated Iam strongly againt the way the airtel company is trying to cheat the innocent people and earn money, I request you to look in and do the need and get back my deducted money. Airtel number from which balance was deducted is - [protected] Hope for a quick and positive reply from your side, Thanking you, MOHAMMED WAZEERUDDIN Contact No :- [protected] Mail Id :- [protected]@gmail.com

Worst service, prepaid for 4g hot spot, i recently bought the hotspot 4g.
they said data usage is valid one month(28 days), after that you should recharge before 28 days . activation took 2 days. i used just 3gb only. waited for a big upload but it wasted. My contact no [protected] if you need anything related on this call me i will explain. experience from this airtel. airtel meant to plunder our money even in means of sim network.

Registration of termination as well as confirmation relating deactivation of above connection conveyed vide mail dated 15-8-15 being their reference no.64911024. Accordingly, propotionate bill for Rs.641.48 raised on 11-9-15 and the same stands paid on 14-9-15. Further, another bill for Rs.741/- raised on 11-10-15 ignoring the earlier termination/ deactivation. I requested for cancel/ withdraw the aforesaid bill as my request for termination already confirmed and I have not used the same after termination dated 14-8-15. Despite of repeated requests, they are not agreed to cancel the bill and I have also not paid the same. Over phone, feedback taken, but no message received for such cacellation.

Today i do activate net pack of 9 rs for 2 days with 36mb of 2G.after this my balance has 26 rs .on the use of facebook messanger wit diffrent times 15min, 5 min, 5min, 2 min near about.not doing any download. company can cut my all 36MB AND all balance

Hi this is Ravikunar, [protected] hyderabad 7th phse kphb, actually i take connection AIRTEL broad bond connection 6 month plan 4000 rs, 15th october on that day they said with in one connection they give connection still now ther is no response from there side whenever i called to my number they didn't lift my phone, when I called to a new no they lift my phon and airtel manager pulakit said to with in one day problem will be rectifiedwrost and waste service I feel very very irritating from them please solve my problem last fifteen days airtel raj and his team id not responding my phon and my airtel broadband conection

29/10/2015 12:00:00 [protected] I have recharged with 200MB whatsapp net for 28days. after confirmation message I started using whatsapp without downloading/uploading any media files. At the starting of the day my balance was Rs 81 but now the balance is null. After calling 121 & 198 the representative used to tell you have download something media files but what they cannot explain. The only option to get rid of it is MNP

Airtel has added 500Rs extra in my bill (for bill cycle September-October 2015) for extra internet usage whereas I have not used extra internet. Even as per bill generated by them, Ineternet quota allocated to me was 165889 pulses(More than 1.5 GB) and my usage was 158836 pulses (which is less than allocated quota). During this bill cycle, I used to check available internet by senidng sms '3g use' to 121 and at that time also it was showing that I have avaialbe internet data. Same thing was confirmed by the customer care executive as well. I did that much confirmation because I had change my bill plan at that time. After confirmation from all side, I used the allocated data and not beyond that. If there is fault in Airtel's message process and there is a knowledge lag of customer executives, that is not my fault. Please deduct 500 Rs from my bill of last month as soon as possible as I am not going to pay this extra money. I don't know if Airtel is not able to handle 2g, 3g services and their process properly then why they moved to 4G. This is really frustrating. Please do the needful asap. Thanks Meenu [protected]@gmail.com

My airtel 4g no. is [protected]. Was getting 4g signals till 25th October 2015, which is the end of that month's data cycle. I am not getting 4g signals from 26th October 2015. I have called them many times but the issue still persists. Hoping to get the issue resolved at the earliest. Thanks, Manoj.

Hi, My wife is having Airtel Prepaid cellular number with [protected], which I bought around 1.5 years back. Since the purchase, my SMS services are not activated and I have communicated this issue to customer care as well. But they could not help me here as the service center number is correct. The issue is continuing even I use the SIM card in different mobile handset. I need you to check the issue and resolve it immediately. Thanks.

Respected Sir / mam I’m Rekha from Perambur, Chennai. I’m using Airtel Sim Card past 5 years this is my (Mob.No. [protected]), my mobile has been blocked on 16.10.15. Last 2 days back I came to airtel show room they told I take the new airtel sim two month before… As my knowledge I’m not take any new sim card past 1 year and [protected] this is not my number, some other person ( Misuses ) my Proof pls take the action immediately. Airtel working person cheating me.. Already I facing so-many problems because of my Personal SIM Block, Requesting you to activate my number [protected] as immediate. Kindly take the action immediate pls You’re sincerely Rekha [protected]

This compliant is from Aarusha Homes Pvt Ltd, Bangalore.
We have a corporate tie up with Airtel for mobile numbers ( CUG) & Data cards.
We hereby place a complaint regarding Mr. Harish, the Airtel representative dealing with our company. Please note the following -
1. He doesn't answer calls.
2. He gives a commitment that he would report to our office to deal with our issues, but does not do so.
3. He collects our payment, but does not submit it to Airtel on time.
4. Our COO required a ISD & IR facility as he was travelling aboard. Harish advised us to deposit Rs. 2000/- with the concerned letter on a company letter head to the Indira Nagar branch of Airtel. We deposited the same, but the same was not activated.
5. Our issues are never resolved on time.

Kindly change Mr. Harish as our representative. We are not at all satisfied with his services. We need a person who is proactive, responsible and committed.

We expect excellent service from Airtel provided by professional team members, not irresponsible and untrustworthy people..

Dear sir\mam Airtel deduct my 125 rs balance without intimating me.after that I talk to their two executive their personal told me its my fault. They deducted my money and I m very frustrated only becoz of that tell them to give me my money back or I am going to commute suicide only becoz of airtel and that personal whome I talked first who disconnect my call

Airtel number:[protected] I have given disconnection request on sep month Why the number was not disconnected till Aug i have made the payment and also i came to know that the payment which is generated it was disconnected period i m not going to pay stop sending remainders also online payment got failed but we have received SMS stating payment successful

Sir, On 27.10.2015 at 9.30 AM on my mobile No. [protected] Video Store Service activated and charged Rs:75/- from mobile balance.which is unwanted, due to erroneous mistaken option. Immediately deactivated on option no.155223. and Video store service stopped, But charged amount Rs:75/- not refunded.On contact with customer care they are not properly responded. Due charging on said option the customer effected to loss. which unknown and unwanted option. So pl. refund the amount my mobile A/c. and hope on the Airtel serivce.

Hi, My mobile No. is [protected] and I am a resident of Padur (Near Kelambakkam). My connection is post paid & so called platinum by Airtel. The indoor connectivity at my residence is pathetic...absolutely zero. I have to be connected to my company & customers 24 X 7 and with such poor connectivity, I am bound to lose my name. I do not know why my number is graded as platinum by Airtel...probably because the bill amounts are fat & they earn a lot by providing substandard service. I have complained atleast 4 to 5 time so far (in fact by writing mails) but Airtel has no concrete answer/solution & they themselves are guessing what to do. I am still hoping the resolve the problem.

I am hereby giving the details of complaints registered by me regarding my fixed line and broadband connection in last 2-3 weeks

Complaint no.[protected], Date - 9th Oct. 2015
Complaint no.[protected], Date - 14th Oct. 2015
Complaint no.[protected], Date - 19th Oct. 2015
Complaint no.[protected], Date - 25th Oct. 2015
Complaint no.[protected], Date - 27th Oct. 2015

Since last two weeks I am facing problems due to persistent Internet and fixed line connection failure. This has continuously hampered my business because of which I had to bear a lot of Monetary loss. For this loss I demand a compensation in terms of money.
Kindly consider this complaint and take necessary step as soon as possible.

The Smartphone that I am using is BlackBerry Z10 which support 4G LTE service VERY WELL!, All that the problem is with the Airtel Network provider which is unable to provide LTE/4G signals to BlackBerry Z10 devices.

Hence they should spend some more money to fix the issue from their end !!!

Feedback:

"Completely Frustrated with the Airtel Network provider, I am using this Airtel postpaid network since last one year and always found the issue with the 3G/2G signals during calls and data services. and when I changed it to 4G, the signal & the internet itself stopped working!!!hell with this network! Also Stop fooling around the world with the girl that comes in daily advertisement saying "If 4G doesn't work, Airtel services will be free for the lifetime!""