Airtel Complaints & Reviews

6th August 2015 T0 WHOM IT MAY CONCERN Dear Sir / Madam, This is in regard to the ASTONISHINGLY POOR and EXTREMELY RUDE customer service I have received from your Airtel store in Sector 27, Chandigarh. The reason for my visit there was to change ownership of three (3) phone numbers that my family members own to my name. I was getting this done in order to consolidate my family bills into one bill and avail your new My Plan for Families. Which my family thought is a great initiative on Airtel's behalf. My agonizing experience with your firms Sector 27, Chandigarh store is detailed below: 1.) First I rang the customer care number (121) and enquired on how to go about getting the change to My Plan for Families made. 2.) Your customer service agent informed me that I need to take No Objections Certificates (NOC's) from each mobile number owner and their ID's along with my ID (address proof), PAN card and three (3) Passport size photographs to any Airtel store and the same will be taken care of within 30 hours of my request being lodged. 3.) I decided to go to your store that was nearest to me, namely SCF 8, Sector 27, Chandigarh. 4.) I went there on the 4th of August at approximately 4pm. Handed over all the required documents. Signed all the required paperwork and was given three (3) SIM cards and told that within 30 hours my current SIM cards will stop working and when this happens I am to insert the new SIM cards and dial 59059 for a verification call and everything will be sorted. So far so good. 5.) Now, come the next day (5th of August) the services on two (2) out of the three (3) phone numbers were disconnected. I thought well and good, I should now insert the new SIM and make that verification phone call and I will be good to go. OH BOY!!! WAS I WRONG!!! 6.) I made numerous attempts to dial that number (59059). However, each time I tried doing this my phone kept saying "no network coverage". I must have dialed that STU**D number at least 100 times over the course of the day and the next day (6th of August) but my services never resumed. And YES!!! I DID SWITH ON AND OFF MY PHONE about 30 times as well. STILL NO NETWORK COVERAGE. 7.) Now it is the evening of the 6th of August, more than 52 hours since I first walked into your Airtel store in Sector 27, Chandigarh and my phone is still not working??? Neither is my old SIM nor the new one working. So I have been without phone services for the entire day today and yesterday evening. In short, my situation is now WORSE than it was before I walked into the store!!! 8.) Due to the situation that I found myself in I was extremely pissed off, therefore I sent a txt message to the Airtel employee I was dealing with at the Sector 27 store. Her name is Roopjeet. The EXACT contents of my message were "What is the status of my ownership change??? It has now been 48 hrs since I put in the request??? Why is it taking so long??? I spoke to Airtel customer care and they said that it should not take so long??? Wtf is going on???" Roopjeet replied to my txt message with "C how rubbish language csts use" 9.) Now, keeping in mind the low level of education that your customer service representatives usually possess, I can understand the rather poor grasp on the English language. However, it doesn’t take a genius to figure out what she was trying her best to imply: That now see how your bad language is going to cost you. 10.) At this point, I am ABSOLUTELY FLABBERGASTED with the AUDACITY of the woman. ARE ALL AIRTEL EMPLOYEES TRAINED TO BE SO RUDE AND VINDICTIVE TO CUSTOMERS??? 11.) THAT’S IT!!! NO [censored]ING EXPLANATION… JUST TELL YOUR CUSTOMER THAT BECAUSE HE/SHE USED "rubbish language" THEY ARE GOING TO MAKE THEM SUFFER BECAUSE YOU AS AN AIRTEL EMPLOYEE HAVE CONTROL OVER THEIR PHONE CONNECTION AND YOU WILL NOT ACTIVATE THEIR PHONE FOR AS LONG AS F"""ING POSSIBLE. What is Airtel trying to portray to the country??? That their employees can be rude and vindictive just because they sit behind a ST***D computer screen that controls your mobile network??? 12.) Upon receiving this txt message I decided to ring her and find out what the problem was and why she was offended when If there is anyone who should be offended / angry it should clearly be me. I spoke to her on the phone and she told me that nothing can be done about my ownership change and that I would have to wait. I asked her how much longer do I have to wait? It has already been two days. To this she replied that she doesn't know and that "unfortunately our head office is sealed today due to which the activation can not be done". To this I protested, saying surely it can be done from another office because it is a systems based task and not a physical location based one. She said "NO" and said I should talk to her superiors. Now I was put onto someone called Mr. Jagpal who is the DU for that store. I am sorry to say, but I went from talking to one mindless person to an even worse one. I made absolutely no headway in the matter with Mr. Jagpal either and by then had had enough of dealing with low intelligence human beings so I said ok thank you and hung up the phone. 13.) Now, can someone with slightly more intelligence explain to me what the F""K is that supposed to mean??? What do you mean by your head office is SEALED??? Why have an office if it is going to be SEALED??? I mean you claim to be an IT and TELECOMMUNICATIONS company. Surely if one of your offices is SEALED (for whatever reasons) you can RING / SMS / MAIL one of your other offices to get the job done. I REFUSE to believe that ALL of Airtel's phone connection activations happen at just this ONE F"""ING office which gets SEALED when an employee with the IQ of less than a donkey is dealing with me. Was she really thinking that I would buy her story that because this office is sealed NOTHING CAN BE DONE!!! I MEAN FOR F""K SAKE!!! Are you guys running India's leading mobile phone service or a F"""ING CIRCUS??? Because it sure seems like your organization is FULL OF CLOWNS. Now, I have LOST ONE FULL DAYS WORTH OF BUSINESS PHONE CALLS BECAUSE OF YOUR EMPLOYEE'S VINDICTIVENESS. AND ALL THIS JUST BECAUSE MY FAMILY WANTED TO CHANGE THEIR MOBILE PLAN TO A CONSOLIDATED ONE FOR THE ENTIRE FAMILY!!! WHICH, INCIDENTALLY HAS STILL NOT BEEN DONE!!! WHY DO YOU GUYS AT AIRTEL MAKE IT SO F"""ING HARD TO DO THE SIMPLEST OF THINGS??? WHY??? Why couldn't I have just walked into the Airtel store and told them "Hey, here are my family's four (4) postpaid mobile phone connections with the SAME ADDRESS, and SAME LAST NAME. Can you please merge them into one so that we can avail your new My Plan for Families". Why do you guys have to make it SOOOOO F"""ING hard to do such simple things. I mean what is the need to change ownership??? Isn't it F"""ING CLEAR the these four people LIVE ON THE SAME PROPERTY AND SHARE THE SAME LAST NAME so it is fairly reasonable to assume that they are part of ONE FAMILY therefore lets just click a few buttons and consolidate their phone bills so they can avail this new plan and continue to be happy customers??? Why do you guys have to make your customers jump through multiple hoops just to get SUCH A F"""ING SIMPLE THING DONE??? WHY??? SURELY THERE MUST BE A SIMPLER WAY TO RUN YOUR ORGANIZATION… SURELY… Please forward a copy of this letter to Mr. Gopal Vittal AND Mr. Sunil B Mittal. They need to know the kind of nincompoops they are employing. I trust this will be done without hesitation AND that my concern will be escalated to the highest authority in your firm.

Dear Sir, I am receiving about 600 -700 calls per day from between these 3 phone numbers which are of TELE SHOPPING NETWORK from the last 15 days from: [protected] [protected] [protected] when we checked with people which number they were dialing it was [protected]. That means [protected] is getting diverted to the above 3 numbers and that is further getting diverted to my nos. Despite number or requests to Airtel whose main culprit number is [protected] and to TATA Teleservice and Reliance Communications, none of them are extending their support. Reliance and Tata support team even does not bother to understand the problem. We have already had a Poilice NC done and subbmitted a complain to Airtel by emails, calls as well as personally visiting their Nodal office in Malad - Mumbai but not resolution has been there till date. Can you please suggest how can we fight this further.

On July 9th I made two payments of 541 towards the outstanding amount of two numbers that I have through netbanking. Both the payments went through and I got a acknowledgment on the registered mobile number as well that the payment went successful. However just a minute later, I got a message from the Airtel that one of the payments didn't go through. A few days later I observed that there was no reversal of this amount given to me by the HDFC bank. I contacted my bank and provided them all the details. They had further contacted the merchant to check the status of the payment and got a confirmation that both the payments had gone through. I contacted Airtel to inform them of this status and the confirmation that I had received from the bank. The airtel customer care agents haven't agreed to this as yet. I have just received a response from them that the transaction failed as the card I had used for the payment had expired. This is utter rubbish as through netbanking i dont use any card details. I am don't know what to do next.

I am having problem with receiving OTP messages for - Online Wallets, Email Logins etc. Banking messages like balance enquiry, ATM withdrawal or Internet banking messages. Also some OTPs are coming very late which is no use. ( Because OTPs are valid for 10 Min) I Complained on Airtel Customer Care ( Dated 07.08.2015 Customer care Executive Name -Ajay Sharma on 1909 ) and they said de register your DND (do not Disturb) application. Since these are not Promotional/advertisements SMS how can airtel stop delivering these sms.
From last 3 to 4 years I activated my full Do not Disturb Service and never faced above problem. Now i am facing above problem After porting my mobile no to Airtel from Idea. Because of these i could not login to email accounts/on-line wallets, unable to do on-line money transactions etc.. Also I rechecked with my bank, Online Wallet providers and they re confirmed that my register mobile no is same as was previous and No problem from there side. My Mobile No - [protected]

Myself kumud ranjan bearing [protected] had recharged my no through rs 220 on 24/02/2015 and payment refrence - [protected]G00QMHVP8, SBI INTERNET BANKING, after recharging they deducted my complete balance and my balance is shown me nil, after wards i tried many times to customer care to know the matter, but they didnt listen me. Due to illness i didnt complained at that time, but today i have to know the exact seen of my matter.kindly look this matter as early as possible to resolve it. whatever is solution let me inform on my alternate no [protected], then so that i can move to the higher authority. thank you

Nodalofficer.[protected]@in.airtel.com Aug 3 (4 days ago)
to me
Dear A.K Srivastava,
This is in reference to your email dated 01st Aug 2015
regarding the call details issue for your mobile number
[protected]. Basis our discussion, I would like to inform
you that we regret the in feasibility to provide you the audio
recording for your airtel mobile number [protected].
Further, I request you to kindly follow the legal process and
lodge an FIR to the nearest police station to stop the unwanted
calls from a particular number.
Thank you for choosing airtel.
Please do write for further assistance.
Customers touch points:
Sir,
The above reply I get from nodal officer of Airtel. I request you to please tell Airtel to provide me Incoming and outgoing cal details for the period from 21.07.2015 to 07.08.2015.
I will be very thankful to you.
AKSrivastava

Hi, This is Namitha from Bangalore having airtel prepaid connection no. [protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP. Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. Thanks, Namith S

Before around 15 days. I got a 251 recharge under my offers (*121#) . As per offer i would get 3GB 2G date + unlimited. But i get only 1.5 GB at the same time and rest data did not received till date. I have called to customer care as on 07 Aug 2015 near about 08:00 AM and reviled my prob to the customer care they connected me with senior supervisor, who was asking me for a proof or my offer plan. He was asking and inquiring as I am standing in front of judge. please resolve my issue.

I have carried my above phone to U.S.. I was getting all incoming and outgoing calls and messages, since I have paid charges as per their message sent to me. Now for the past 10 days I am getting any calls or messages. Although the signal is bright, but no use. All my efforts to contact AIRTEL failed. Kindly restore my connection immediately, since I am expecting lot of important and emergency calls from my motherland. Ravi

Hello I would like to put in the complain that. i converted my postpaid to prepaid, no: [protected], bangalore, karnataka my post paid has been disconnected and its 3 days now and the pre - paid sim is not yet active. i called up the activation dept on 59059, they are telling 4 hours and 4 hours..., its 3 days now no go. very very bad service. regards manojit

My Airtel number is [protected].I have problem from the last 2 month that in my number automatic sms send on this number 54999818 & i show only delivery report & balance deduction in my mobile display . and other problem is automatic mobile app downloading cutting 10Rupees but i m not use internet in this number & my mobile is simple not supporting any apps than how 2 this reduce my balance. This all happening without my knowledge.i am complain to Airtel customer care but positive reply not come from them side. solution.Kindly help me to solve the above problem. .

We have Brought 6 postpaid connection From Airtel under Corporate plan.After 8 day Consistent followed up and status is Not explained by Airtel Executive, They are Denying to attempt the call.They already charged for postpaid. We all company Employee have Handed Them Our Documents.The No to be ported are Important Phone no.Refusing to log the complaint.Kindly suggest where we have to log the complaint to activate this connection. Hectic Experience For Postpaid how to get connection back.

I had done wrong customer id recharge please revert back my balance .transfer balance to videocon d2h . Wrong customer id [protected] Transaction id no. [protected] Correct customer id no. [protected] Name. Satishkumar p rawal Mo.no. [protected] Recharge time: 12:36 Amount: 270 Date .6/8/2015

Dear Sir/Madam I want to say that my Airtel 4G number [protected] is not working from the last 4 days.As I had registered complaint to Bharti Airtel Ltd., Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh - 160 101 but nobody is attending the complaints and they are mentally harrasing me from the last 3 days by saying that there is a downtime going on.Please take a legal action against Airtel Customercare as soon as possible.Thanks With Regards Puneet Pal Singh

Broadband services for Airtel have been stopped in Sector 14 area in Gurgaon for more than two weeks now starting from July 20, 2015. We have tried contacting the customer care of the company many times and they have provided us several deadlines as to when the issue will be resolved. Till now I regret to say there have not been any steps taken by the company to resolve the matter. They have provided the monthly bill instead charging us the full monthly rental of Rs. 1480.86 for the period July 02, 2015 to August 22, 2015 even when the internet was not working in the past 20 days. The company has made false promises and has kept on extending the deadlines for rectifying the situation. I request you to kindly look into the matter and resolve our problem as the company is liable to waiver off the payment of the monthly bill of the previous month and the current month for the great inconvenience caused by it to several of its customers.

Broadband services for Airtel has been stopped in Sector 14 area in Gurgaon for more than two weeks now starting from July 20, 2015. We have tried contacting the customer care of the company many times and they have provided us several deadlines as to when the issue will be resolved. Till now I regret to say there have not been any steps taken by the company to resolve the matter. They have provided the monthly bill instead charging us the full monthly rental of Rs. 1480.86 for the period July 02, 2015 to August 22, 2015 even when the internet was working in the past 20 days. The company has made false promises and has kept on extending the deadlines for rectifying the situation. I request you to kindly look into the matter and resolve our problem as the company is liable to waiver off the payment of the monthly bill of the previous month and the current month for the great inconvenience caused by it to several of its customers.

Hi This is Vivek here, This is regarding my second broadband connection request for my house at Madurai. On 24th July requested airtel for new connection, 25th July - airtel staff comes, checks the feasibility and confirms connection. Took an advance amount of rs.1100. After which he promised that the connection would be given the very next day or the latest by Monday dt 27th July. Its been 2 weeks, till no response from them. Now the staff ignores my phone call, while trying to reach their landline, they just pick the call and after hearing my voice, they abruptly cut the call. Mobile number of the staff : [protected] Land Line number : [protected] Name of the dealer : Bharath Mobiles sales and service (Bharath Enterprises) 187A, east veli street, Madurai HO, Madurai - 625001, opp.LA LA bakery I am fed up of escalating and trying to get a solution. Contacted customer care and complained thrice, Still no action. Complaint number : 58233454 Airtel, I cant wait anymore, Either provide me with connection COB today, Or make arrangement for immediate refund. Else, I would like to take legal action, as well by publishing the same in the local newspaper. Awaiting your earliest feedback. Thanks and regards Vivek [protected]

I have lost my mobile and when i am calling my no. I am getting response switch off. So please stop the all service of my no. now. Simcard details : mobile no. [protected] address:- Name- Vinay Panwar House- Santi Niwas, Street no.-2, Naya Bans, Sec-15, Noida(201301).

What’s the amount Airtel charge to convert SIM to Micro SIM. MH - Arihant communication - AEO Shop 1, survey no 8/2, Yashwant nagar chowk, opp axis bank, kharadi by-pass road, kharad, pune:411014 Pincode : 411014 I visited above center yesterday and got converted my SIM to Micro SIM after waiting for 45 min. However the lady (Ashwini) asked me to pay Rs.50/- as fee. I gave her note of Rs. 100/-, but she didn’t had Rs.50/- to return. So she did not accepted the Rs.100, but said that I can pay Rs. 30 if I have as change. But I did not have that too. So I managed to get the change from nearby shop. Now I offered Rs. 30 to the lady in the Airtel center, as she was ready to accept it if it’s change. But this time she said no and asked me to pay Rs.50/-. I was in hurry so I didn’t argue with her and paid the amount that she said. So it’s evident that she has changed me extra. And it’s might be happening daily with every customer. But the question is what’s the official amount that Airtel charges to get replacement of SIM with Micro SIM?

There is network problem in my area . so i request you to install a tower in my area to catch abetter network . my address vill Dhibri PO Dhibri ps konch dist gaya (bihar) pin no- 824235 . my no [protected]; [protected]. i have plot to install tower