Airtel Complaints & Reviews

Dear Airtel Team, Greetings!!! This has been very sad approach from the Airtel team which is operating in Hyderabad - Chandanagar Area – Ranga Reddy District. We have shifted to the address: Flat 409 Block “A” Madhavapuri Hills PJR Enclave Road No 5 Pin Code 500049 last June 2014. We have obtained 2 postpaid corporate connections while working with Karvy Computershare as a Manager numbers being [protected] and [protected].Previously I was having 2 postpaid connection in Kolkata which I had for almost 10 years being [protected] and [protected] but till date never thought would experience such a bad and bitter experience that for a service provider like AIRTEL, I might have relocate to another house which will cost around Rs 10000 to Rs 15000 plus the pain I have to go through locating another house to suit AIRTEL’s connectivity and bandwidth. Initial 10 months till April 2015 we never faced any connectivity issue like this. Suddenly one fine morning from May 2015 onwards neither can we speak nor can we take calls for more than 2 mins. I ended up spending more to speak to anyone because the phone kept disconnecting due to lack of signal and connectivity. Hardly we can browse the net or use the BBM or Whatsapp where I spend Rs 700/- (approx) per connection per month. For few days I ignored this issue satisfying myself that it’s a temporary issue and definitely will be resolved but it not happen to my expectation. Things went worse and I lodged a complaint on 13-May-2015 – Madinaguda Airtel Center Reference No being 61885650 where the following incident took place in the following manner 1) Complaint Lodged on 13-May-2015 at Madinaguda Airtel Center Reference No being 61885650 2) Site Inspection done – Mr Venkatesh from Airtel which he accepted the problem described by me persisted. 3) Airtel Customer Care [protected] confirmed on phone saying problem will be resolved within 4 days. 4) Case closed within 4 days from Airtel side where the problem is till persisting till date. Post the above I decided to call up the Airtel Area Manager Miss Deepthi who ensured immediately addressing the issue give me an immediate resolution. Initially no one revert on my complaint to Deepthi. Again I had remind her where Mr Pravesh called and again just attended my problem rather giving me resolution. The same trend followed where again Pravesh did not revert until unless I again kept calling and ensured him that if does not take an action on this I will definitely escalate the issue. After Pravesh attended my call he directed the technician Mr Sailesh who immediately asked me to go and talk to the association and convince them of my Apartment where I only stay in the capacity of a tenant, to install a BTS on that apartment. I really ask you the question –Is it my duty to do the job for installing the BTS or I do my job where I work for a living. Again Pravesh called me and tried convincing the same thing. In fact he further went on saying that if I do not support his request then they will not be able help me. Actually I am very tired writing the full history like this. Finally last request – Kindly confirm by mail at [protected]@yahoo.co.in whether the airtel team will be able to resolve the issue or not – either ways please inform me. The whole situation has been very difficult for me and bothering in my daily life. Kindly revert and looking forward to your cooperation !!!

This is for your kind information and my complain that I had transfered my ownership of mobile no. [protected] from anil Kumar Saraf to my company grap realty pvt Ltd, my number discontinued from 9.00 p.m on 7th July I asked c.c about 11 p.m they told within 24 hrs your line will start but till 1.00 a.m on 8th july 27 hrs gone but my line not start, now I again I called customer care they were misbehaving and tell it will not start more 24 hrs I called 3 times in last 1 hr. From 1 am to 2 am . Please do something it will create so many problem to me and my business . Please suggest Wat I do .

I have subscribed to Rs.90 per day international plan with Airtel. On trip to Hongkong and US. On the airport clicked on gmail to check message. And that's it -less than 1MB data -data charge Rs.12000. and for 6 calls -totalling 20 minutes voice charge Rs.4000. Calling Airtel, they indicated the plan got discontinued -without letting me know. Even so how in the world Rs.16000 for 20min phone call and max 1MB data. I am with Airtel for 6 years -on Dish, DSL, Home and Cell. Now thinking it continue to rob money.

I am holding Airtel mobile bearing registration no.[protected]. SMS Outgoing facility is not available since last one week even after our complaining to customer center thrice during last week. I have changed the sim card after informed by Airetel store, Madhapur. Since this facility is very required by me, early action in the matter is solicited. For your information when i am sending sms, i always found ERROR indication.Your utmost action/reply is also requested

Dear Sir/Madam, Couple of months back, I took an Airtel 4G dongle broadband connection. After that I have been facing issues on and off. Last time after paying my bill on 23rd June, 2015, I was not been able to connect to the internet regularly. The connection was on and off during the day and night times. So I raised a request on 3th June, 2015 and I received a message from then that by 2nd July, 2015 the issue would get resolved. On 1st July, 2015 the service man called me and told me that they will look into the matter and will get it resolved. Since without any communication from their side, I decided to call the service man on the same number on 2nd July, 2015, but surprisingly the service man disconnected the call. So I called the Airtel and asked them to disconnect the connection and also requested them not to bill me for 10 days (after paying my bill), since I am not been able to use the internet. After that the call service agent told me that it will take 24 hrs and Airtel will call me back and confirm my discontinue with them. On 3rd July, 2015 the service man again called me and asked if the connection is working or not. Aware of the poop communication between the employees of Airtel, I again called the service center and asked for an explanation. The service center representative also have no idea on the same and again that told me that it will take another 48hrs in addition to 24hrs to disconnect my connection. Again on 4th July someone from Airtel visited my place and promised that the issue will get resolved. Once again on 5th, the next day someone else visited and did the same promise. But without any surprise the promises proved to be fake, as the service engineer left my laptop is not even able to detect my dongle. Whenever I am asking about my disconnection to any employee, directly or indirectly associated with Airtel, everyone have the same answer, ‘We don’t know’. I haven’t seen such a company in my life, making so much fake promises and without any coordination. Last time I spoke with the engineer he told me that in my area there are no signal coverage. Also to mention that without taking my prior consent they had increased my credit limit to Rs. 14, 000. When I asked them to reduce my credit limit to Rs. 0, instead of that they had reduced it Rs. 8, 000. Kindly advise, the legal steps I can take against them. Thanks & regards Sabyasachi Mitra

Hi, I have requested for new broadband connection in my area. I have got a call initially telling that airtel service is feasible in my area upto 12MBps. But later after continuous calls they told me that the connection possible is only upto 2MBps there are more than 3 houses in my area is asking for broadband connection. But all are denied because there is no port available.Please request you to look into the issue and provide new broadband connection. Thanks

Dear Sir/madam, On April 14 2015, it was informed that the net connection for the landline no[protected] in the name of Shri C K Sridhar was to be disconnected. The same was agreed to and a note made by your officials. Subsequently there were subsequent calls from one Mr Ramesh who had sent one of his technical person to the residence and finally it was decided only the landline no would be held for practical purposes with no net...

I have done recharge to my airtel mobile no [protected] in airtel mobile site for rs 250 On july 6 2015 10.19 pm, recharge was not done, but amount debited from my bank account .please refund the amount as far as pos sible. Mobile no - [protected] Recharge amt - 250 Date - july 6 2015 10.19 pm Bank name - Andhra bank Bank transaction id - s33102871 Narration- ib/citru/16475910/AIRTELPREP[protected]

I applied for Airtel Broadband on 3rd July, 2015 (CEF no : 3860832), but its been 4 days after that and I have not received any phone call/sms/notification about my connection. I am speaking to Sales Representative (Mr. Usman - [protected]), who promise me daily that I will get the connection in couple of hours, but nothing happens. He finally routed me to Mr. Vibhas ([protected]) [Mr. Vibhas is supposed to be responsible to get my connection done], who doesn't even care to pick up the call. Luckily I got a chance to talk to Vibhas, yesterday, and I am surprised to see the way he speaks to the customer, as if customers are beggars. Any ways, I have lost all my trust on Airtel, and just hoping, if I can get my money back (Rs 1000/-). Menawhile, I would like to add that, whenever you make payment by cash, sales people doesn't provide any receipt/bill for the cash payment, in return they say that you should not apply for the connection if you need a bill for the payment.

bloodt airtel cheated me 5th july 2015 activated 3g dongle 3gb post paid service to my device. 2hrs before my internet usage only 1.5 GB but i dont suddenly they sent a message my quota is expired even i do not use internet. I want my money. please i want justice.my device number [protected].

Rs.55 has been deducted from my airtel prepaid number [protected] on 6 july at around 9 to 10 p.m. when I enquire about this on customer care, executive response was that it has been deducted because of internet use. This occurs when my net pack has been expired.but I hadn't been told about this.Airtel should sent an sms regarding this. Same incident happened with me in past about 4-5 times. The executive response was also rude.he told that an sms has been sent but in reality nothing has been told to me regarding the expiry of my net pack.the information provided to me was also wrong. I am using a smartphone and I can check how much internet I had used. So I checked my data usage n it was much less then what the executive told me.so it was clear that they charged extra.i just want them to reimburse my money which they deducted now n if possible that too which they had deducted in past.

My compliant number 57274778 has been closed but no resolution provided and also I have not agreed with the person who come to repair my airtel number. Why airtel is cheating me. I have such a long relation. I have mailed for surrender also but till date no response from airtel.

our broadband is not working and we are complaining daily at airtel office but 5 days ago they came and check and replied that cables are dead so we tell them to change that but then they are not responding to our complaints they are telling to complain at 444198 sometime at 121 etc.

I have a prepaid connection and I travel out of the country and I don't get incoming calls. I also cannot give a missed call to Indian number. I have sent a letter by SPEEDPOST to appellate authority and sent a series of emails. There has been no response to resolve the issue. Also they don't want to meet me in person at their Chennai office. They have deducted the amount for not using the mobile for more than 90 days and deactivated the number. IT IS NOT MY FAULT AND THEY ARE NOT CUSTOMER FRIENDLY. SINCE MONEY IS IN THE ACCOUNT THEY DEDUCT. They provide some contact numbers and if I call it goes through menu and states press this and press that. It is very frustrating and we cannot even speak directly to the customer service team PLEASE HELP

I have airtel postpaid mobile connection. My number is 91 [protected]. I have been using this number since 10 years. In February 2015, I bought Redmi Note 4G phone thru Airtel 4G store at Vijaynagar. They offered me to get 4G connection and the tariff will 250 rupees for 1GB/month for 4G speed. They also told that, since i am buying phone, I will get extra 1GB per month free at 4G speed. So I got it activated. Since then, in every month billing they have been charging extra amount in my billing. When i asked them, they are telling, whatever extra 1GB i am getting, that has to be used in 4G speed only. If the speed is at 2g/3g, that will be charged extra. I always preferred to use 4G only. But sometimes automatically it switches over to 2g or 3g speed and i don't have any control on it. And Airtel is charging me extra amount for that usage. Since i have got an offer for 4G speed, it should be fine to use lesser speed network.How can they charge extra for that? While buying mobile also, they did not tell anything about this. They just said, i will get extra 1GB and i can use it however i want. Later they are charging extra amount. Airtel is simply trying to fool customers saying that they are giving offers and cheating people later. Please take necessary action and help me to get my bill adjusted.

Hi, I bought a 4G dongle on 2nd July, provided all the details. Verifucation on call is done but physical verification is not happening at all. I got so many calls from the customer care but everyone is transferring my call to some other department saying that they are not the concerned people. Please help. Earlier I had an airtel broadband connection, which is not working and no one came to check that also. Ultimately, I had to opt for the dongle, but in that also, they are creating trouble.

Sir I am from Kerala Pathanamtitta district from Pandalam. There is no coverage for AIRTEL in our area. There is a tower for BSNL near by my house (ULLANOOR FOR BSNL (Tiruvalla) Ground Based interior Tower and last week IDEA AND RELIANCE has shared with BSNL Tower and Installed). I like to take a connection from AIRTEL and there is no coverage. I came to know that you have tie up agreement with sharing of towers with BSNL and if you can utilize this tower for AIRTEL also then coverage for AIRTEL also we will get... My mobile No: [protected] (Saji) Please reply for this and to whom i want to contact. Thanks and Regards

GOOD AFTER NOON SIR,

i want to know that how much time the application take in processing of new connection of fixed line and broadband. i have given documents on the name of GOYAL GAS AGENCY and 2000/- rs. for new connection of broadband having a plan of rs. 748/- monthly on 26th june 2015 (friday) in city DABRA distt. GWALIOR ( MADHYA PRADESH ). but no action has been taken till now there is no response from dabra airtel office. on 26th june (friday) 2015 i have given 2000/- rs. to Mr. GOVIND ([protected]) for new connection they promising me that on 29th june 2015 (monday) they will set up the connection but nothing has been done till today..on 30th june 2015 (tueday) i have a contact with Mr. pawan ([protected]) from gwalior airtel office, they too promising me that the connection will set up within 2 working days but no action has been taken till now. i have asking for receipt to Mr. govind for rs.2000/- they said when we done setup and than we will provide receipt this the rule of airtel company your receipt is not provided by dabra airtel office it will be provided from gwalior airtel office when set up has been done. and the set up is included a modem only with wifi router and a charge of wifi router will be taken by company rs.50/- every month which will be settled in bill. please take appropriate action and resolve my problem otherwise cancel the request of my connection and refund my money.

regards,
RAJAT GOYAL ( [protected], [protected] )

Dear sir/ mam i have postpaid number of [protected] for bill detail i call to customer care but always i got answer system in under maintenance, i m not able to get proper solution in this regards, so i request plz provide appropriate solution

Due to some reasons I was unable to pay d bill fr a couple of months amounting fr rs 8724. I got a call from Miss Jaya fr d payment of Rs 7000 as adjustment against Rs 8724 as dey were giving me a waiver of Rs 1724. I paid Rs 7000 as settled and cnfrmd d same to Miss Jaya on no [protected].. Der after I was getting message of an overdue pending of Rs 1724. When I again contacted d sales executive abt d overdue of Rs 1724 she told that she has updated d waiver in the system but due to some technical issues in d system d waiver has not been updated and vll get updated by monday that is 6 july 2015. On 6 th july morning again my no got deactivated and when I again contacted d sales executive from my alternate no she said it vll get updated and my services vll b restored soon.. but now dey have blocked my alternate no also and are not responding to my calls nor activating my no. Is dis the way the airtel execuvtives are fooling d customers.dont dey mean d words dey say.. what was d waiver for. I am using d no since 4 years..and in my family and friends and colleagues we r using almost 50 connections.. I assure u ill discontinue this connectin and all other connections as well.. I vll also file a rti against airtel and vll take d complaint to consumer forum as well..