Airtel Complaints & Reviews

Complaint number 62081045, open since 23rd May 2015 Network coverage in our residence is very poor. Airtel provided and installed a repeater after almost a years chasing. Which worked very well for a month or so and broke down due to some faulty equipment. It took airtel 4-6 weeks of chasing for them to come and assess the problem. They were very quick in getting the replacement. However installing that is now 6 weeks on and still not done. I need the install complete asap for us to get on with our lives. Any help in this regard to expedite will be highly appreciated.

I have recently been trying to make payments for landline/broadband and prepaid mobile recharging online but have been facing problems. 1. on the 2nd July I made tried to recharge my mobile phone [protected] for 550 and 200 respectively. Once the amount was deducted from the bank a message says Transaction cannot be completed. These two amounts were returned to my account the same day. 2. on 6th July I again tried to recharge my mobile phone for Rs. 1100. Again the bank was debited but the same message came and there was no recharge. This time the money was not returned. 3. This morning 14th July, I tried to pay my landline/broadband[protected] and the bank was debited INR 2176 but immediately on processing the payment the message came that the "Access denied". I have never faced any such problem earlier. Kindly look into this matter and refund the amounts asap.

hi this is thomas mathew... im from banaglore... i very recently lost a mobile which also had my sim card in it with lots of contacts in it that are very importenet to me... if you could do me the favour of finding the exact location of the sim ([protected]) i would be greatfull this is the only im rasing a complaint...

My no got a msg of data pck 1gb 3 g for 177 rs..i did dat rechrge.it wont wwk out n i gt 600 mb.wen i askd dem dey said it ws jz a simple msg...i mean y r u showin false adds in ur services...i wan ma money back ..dis is irrespnsible behavior of airtel...erst service ever..i wan ma money back or 400 mb more dats it.

Sir, I have bought Value prime 12 HD+ package. The channels listed on site for this package are not being delievered. I am getting call from customer care that my package doesn't contain these channels. Request to get my correct package activated which I bought. Screen shot attached for the same. Regards Rajeev

For my postpaid phone number [protected], Airtel has put some random amount of 9999 for activating some service. When the bill came, it was a shocker for me since I had not subscribed for any such subscriptions. The bill amount was 11000 and odd. As soon as I saw the bill, immediately I contacted customer care and asked them to stop that nonsense subscription instantly and registered complaint for improper billing. All these happened on June 29th 2015. When the complaint was not addressed with in 2days and airtel barred my outgoing facility, I again contacted airtel and raised complaint. On 3rd July 2015, I got call from airtel representative. The representative told that, the over charging has happened due to some technical glitch. He advised me not to pay the entire amount, but to pay the amount that I had actually used for that billing period. He also said that, once I pay, the issue will be resolved with in 48-72hours. As per his advice, I paid 215rp and waited almost for a week for the issue to get resolved. Then I contacted nodal officers as well, and also raised complaint with them with complaint number being 63120689. I raised this complaint on 10th July. They promised to resolve the issue by 12th July 11AM. But still the issue is not resolved. For more than 1week airtel has barred my outgoing facility. This is incurring huge loss for me though I am being loyal customer. I again called nodal officer on 13th July. The officer promised to unbar the number with in 4hours. Still the issue is not resolved. In this time period, I have talked to so many customer care executives 101 times, still the issue is not resolved. I need some higher authorities to have a look at this.

My Airtel Broadband connection ([protected]) has been functioning extremely erratically since the past 2 months. I have made enough number of calls since the past 2 months to look into the issue. I got various answers by the customer care including the fact that there was an issue with the network tower at my end. Finally post further follow-ups I had one of the network engineer visit my house on Friday July 10th (after 2 months! of my original complaint) . He mentioned that there was an issue with my router. He also mentioned that that he would have someone from Airtel Support would visit my house and let me know what the exact issue was. Its been 4 days since then and no one has visited yet. I also received a call on Sunday July 12th morning stating someone would call me soon! Worse when you try to call their customer support I have had many instances when the phone just does not gets answered. Following is the complete summary of the tickets - Reference no. 61909303 for your airtel mobile has been registered on 14-MAY-2015 21:39. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 62822250 for your airtel mobile has been registered on 27-JUN-2015 12:58. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63003937 for your airtel mobile has been registered on 06-JUL-2015 08:46. The same will be closed in next 2 days. For status update, SMS SR (ref. no.) to 121 Reference no. 63158145 for your airtel mobile has been registered on 11-JUL-2015 20:25. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 [protected][protected][protected] Additionally I was also told that if my device is out of warranty I have to bear the cost. This to me is absolutely unacceptable since I have been running behind Airtel for the past 2 months of so and now they are telling me to get the device replaced all by myself.

Okay, i Had to recharge with a 3g pack, So i searched in google "Airtel 3g packs", i found Airtel official Website, There I saw 3g packs Here is the Link : http://www.airtel.in/Airtel3G/tariff.html Then i recharged with rs 249, Later i found that it was all 2g packs which was listed under the category of 3g packs! Why the hell 2g Packs are listed under the category of 3g Packs?? Is it my Mistake or Yours because Airtel did not Updated its plans on its official website! What a big mistake! Then I called Customore Care, I told him that wrong information is listed on the website, i even provided them the Web address, But always i got the same reply i.e. There is no error in the website, i have checked... When i ask them what web address you are viewing... They said www.Airtel.in, Do you think we are fool? on the homepage of Airtel you are seeing 3g packs?? I have given you the page of airtel 3g packs http://www.airtel.in/Airtel3G/tariff.html, Still all customer care have no answer! Customer care executives even seniors cant See this error and they say everything is fine, you recharged with 2g pack and you got your 2g pack! Dude i want to recharge with 3g pack and because of wrong information provided on official Airtel website, i recharged with 2g pack, That's not my mistake! Now my question is i recharged by the information i get on your official website, You(Airtel) provided the wrong information on the website and i faced the consequences, I want my refund of rs 249 because its your mistake not mine! I even have recorded the call where customer care executives lies clearly...! Dont lie to customers!!!

Hi Team, I am using Airtel number [protected] since 10 years. As I was in abroad I didnt used my number from many days but I was getting messages properly. Suddenly my signal got lost and my number is not workig? I send mails to Airtel and customer care but No one is responding of my mails or requests sent to Airtel. Can you please activate my number, I really need that number. how to get that number get activated to me. Thanks Ajay

I am having Airtel Prepaid Kerala Sim no: [protected]. Having shifted to Mumbai, I had expressed my interest in N-MNP for Mumbai Post-paid Airtel connection right on the day it was announced, which was a huge mistake. I am sure we are living in a world where Airtel doesnt necessarily is the only service provider and there are better service providers who actually value their service to the customers.
My issue is as follows: An executive had called and contacted me regarding the plans and the process by which I gave him the time to collect my documents and activation charges Rs.300 was also charged on me ( for which I have the receipt) . The executive came to my address after several calls and waiting for almost 8 hours without carrying out my work. I was promised the post-paid connection within 7 working days.
Now, its post those working days. I have tried to reach out to the executive named: Mayur ( [protected]) who has always been handing over to some other person saying he is outside and mocking at the background presuming that it is not audible to me and not answered my requests. Also, at other times, they say that I have to give my sim number to them for the process to be activated and not the mobile number which was informed to me earlier. It is not everyday that we preserve our sim-card packs which we bought a few years ago. Now, I have spent nearly Rs.200 roaming charges just to contact him. It is clearly useless calling him again and I have contacted the customer care umpteen times who are so ir-responsive and do not have the details of the information at their levels and is such a plain waste. And, on 11/7/2015 I had received a mail saying a special complaint reference( CDMNP[protected] has been created and a team will call me which has not happend and I have a further update requesting me to wait further after several mails to the customer care. I want to know why such claims by service specialist ( Akhil Kurian) like 'rest assured your process will get over by so and so date 'is even mentioned when clearly you don't mean to follow it through. Even my request for cancellation and the refund is not considered!

Airtel as a brand has truly lost its value and integrity and today I can understand why service is said to be poor in Mumbai region.

Having spoiled enough number days in this debacle, I request you to terminate my activation and refund the charges for which I have already paid. I wish that the receipt of the email is confirmed and that the necessary actions will take place at the earliest.

I took Airtel 4G advanced rental plan and initial couple of days it worked fine. Suddenly from last month 4G/3G both services are stopped working...you can't connect to the network during day hours...and at midnight some speed around 0.5 Mps... called customer care around 10 times...no use.. i just paid amount for 4 months already so...no choice of disconnection... so don't simply buy airtel 4G advanced rental plan... stupid airtel network... lost 5000 rupees and so much of irritation. Dongle Num:[protected]

Hi, I bought a Airtel WiFi dongle on 8th July. Dongle was delivered to my office but Guy who delivered it, didn't give me connection number (10 digit sim num). So my concern is that i don't have the account no so that i can make inquiry for my connection and my connection is still not activated, as they said it will be activated from 24 hrs to 72 hrs. I took connection as on my some personal urgent requirement and I am still waiting to be activated. I have also contacted the person 'Jatin' who has provided me the dongle, but every-time response comes like it will be activated today. And now they are not picking up the phone. Attaching the receipt that was provided at time of taking connection. Requesting you to please understand my problem and take action at high priority. Regards, Vipul Goyal Blackrock Ltd [protected]

I am fed up. This is the third time. I am tired of sending mails and calling Airtel to fix it. Last month I called them and They have realized their mistake and corrected the bill in ten days. This is happening again now. According to the corporate my planI am supposed to get a bill about 500 (Myplan 299). But my bill is - 4000. Please provide the permanent fix for this error. Or I would be discontinuing Airtel connection. Bill Number:[protected]

I have already raised the complaint number 57440144, about the internet not coming and every day i am getting assurance that some one will come and fix it, I talked to the escalation manager twice and to the customer service may be more then 10 times, and all i get is some one from the techinical team is going to call and resolve it . One day a techinican came and told that some of the cable is loose and some other team will come and fix it in next 2 hours and then no came again I am really fed up, with there lax attitude, all they are doing is reassuring me that it will be done in next two hours and nothng is happening after that . I am really fed up and planning to terminate the connection .. Please dont ask for my number its already there in the complain number,

I'm now in Oman and I still have my airtel no. Alive. Every time I Recharge my balance is reduced for no reason. Are u guys playing the fool with us. Even few days back I recharged. Y the hell is my balance deducted . Do I think that v people have no other work. I want a proper solution else I would take some serious steps.

Airtel, Four months back one of your technician suggested to buy "D-Link DSL-2750U Wireless N 300 ADSL2+ 4-Port Wi-Fi Router with Modem, 2900 RS. I purchased the same and using it. Now you want me to buy VDSL modem for 3099 RS? First please understand. I haven't asked for plan up-gradation. Your call center people kept calling me and asked to migrate to latest plan ( Airtel-UL-Special 1349 80GB (16Mbps/512Kbps) COMBO Plan and which happened in a day. When i raised connection issue in new upgraded plan, then your technical team declared my home area is not feasible for 16 Mbps plan and you want me to buy a new modem. I expect little professionalism from AIRTEL as ISP. How long should i wait to get this problem to get solved.

On evening of 3 Jul 2015 I went to Ambala City Airtel outlet and applied for the migration from postpaid to prepaid. I was told by office staff and airtel custumer care that within 48 hours process would be done. On the same day I got prepaid sim and also I cleared all postpaid dues. But even after 10 days no activation had been done after visitng every day to the same airtel office. Name Manoj Kumar Mob No [protected]

From Dasalukunte Sridhar Namratha 4G LTE 10 digit no.:- [protected] Account no.[protected] To Airtel This is to bring to your notice that the details of the 4G LTE recycled no. issued to me have not been updated on www.airtel.com. The account is in the name of the previous subscriber (Mr. Sudarshan Kumar). I am unable to make my e-bill payment due to this discrepancy. Please look into the matter immediately so as to enable me to avail your services without misusing of my funds. I have attached two screen-shots of the same. The deadline for paying dues is 22nd July 2015 and any penalty in this regard if imposed on me, will not be borne from my side and I am not responsible for your actions. This is a technical issue to be addressed by you. I have already registered an oral complaint in this regard and so far no action has been taken. Thanking you Your’s faithfully D.S.Namratha

On 4th of July I received an offer on my mobile for 3G data @Rs. 95 for 28 days. My mobile phone no. Is [protected]. I got it recharged and received SMS that extra 3G benefit has been credited to your account. But I am not able to access 3G services yet. The net pack is running on 2G data. I contacted customer care as well as the nearest airtel outlet. But nobody seems able to resolve my issue. Moreover, they are saying that 6 put of 10 such offers are fake so don't take them seriously in case you receive any such offer in future. This is unacceptable from a responsible company like airtel. I request you to kindly consider my query as soon as possible and provide me the benefit which was offered to me. Also 8 days has been passed since I got the net pack recharged, but I am still not able access 3G services which has led to a substantial loss in my work. So I request you to either compensate me for the loss or refund me my money as early as possible.

Hello sir, I m sougata, i m a multi user customer o[censored]r network.My no is [protected]. I have to activate last HT 8/7/2015. Last d comming sms is bellow- "Thanks for downloading Tujhe Zindagi Du Tum Hi Ho as your HelloTunes for all callers. Charged Rs 5 for 30 days.Dial 578787 and manage HelloTune(Re1/min)" Because d last charging date was after 30 days. Bt its charge vry soon. Nd my Rs 24 has been debited from my a/c. Last tym today i talk siniour exciquitive Mr.Suvam Chakroborty. He want to say dat he nt transfer d deduct balance. I have highly oblised to u dats give me my money back ad soon as possible. Its a request 4 me 2 u as a multiple customer. So plz chq dis. Nd a give a solutions. Regards Sougata Roy Medinipur Alt no [protected] Paschim medinipur Thnk u...